JP2963486B2 - Wake-up call non-response output method - Google Patents
Wake-up call non-response output methodInfo
- Publication number
- JP2963486B2 JP2963486B2 JP2067159A JP6715990A JP2963486B2 JP 2963486 B2 JP2963486 B2 JP 2963486B2 JP 2067159 A JP2067159 A JP 2067159A JP 6715990 A JP6715990 A JP 6715990A JP 2963486 B2 JP2963486 B2 JP 2963486B2
- Authority
- JP
- Japan
- Prior art keywords
- call
- wake
- response
- information
- unit
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
Description
【発明の詳細な説明】 〔産業上の利用分野〕 本発明は、主にホテル業務のモーニングコールサービ
スに係り、特に、モーニングコール不応答発生時に、不
応答情報及び部屋情報をホテル側扱者等に即知らせるシ
ステムに関する。DETAILED DESCRIPTION OF THE INVENTION [Industrial Application Field] The present invention relates to a wake-up call service mainly for hotel operations, and in particular, when a wake-up call does not respond, a non-response information and a room information are transferred to a hotel side operator or the like. Related to the system that informs immediately.
従来、モーニングコール不応答時に、ブザー等で知ら
せる方法や、不応答時間・内線番号をプリント出力する
方法がある。Conventionally, there is a method of notifying by a buzzer or the like when a wake-up call is not answered, and a method of printing out an unanswered time and extension number.
上記従来技術は、即座にモーニングコール不応答部屋
の氏名等の情報を知る事が出来ず、また、ブザー等を鳴
動させるだけでは、何のエラーブザーかを確認しにくい
という問題があった。The prior art described above has a problem that information such as a name of a room where a wake-up call has not been answered cannot be immediately known, and it is difficult to confirm what error buzzer is by simply sounding a buzzer or the like.
本発明は、モーニングコール不応答発生を分かり易
く、部屋情報を即知らせることができるモーニングコー
ル不応答出力方式を提供することを目的とする。SUMMARY OF THE INVENTION It is an object of the present invention to provide a wake-up call non-response output method that can easily notify the occurrence of a wake-up call non-response and can immediately notify room information.
本発明は、構内電話交換機に付加される電話機を、モ
ーニングコール不応答呼出し、音声メッセージ等で不応
答を通知し、同時に電話機もしくは表示装置によって部
屋情報を表示することを特徴とする。The present invention is characterized in that a telephone added to a private branch exchange is notified of a non-response by a wake-up call unanswered call, a voice message or the like, and simultaneously displays room information by a telephone or a display device.
モーニングコール不応答時、フロント等の電話機を呼
出し、応答時モーニングコール不応答音声メッセージを
出力すると共に、電話機又は、表示装置に部屋番号を表
示する事により、ホテル業務等を円滑に行える。When a wake-up call is not answered, a telephone at the front desk or the like is called, a wake-up call unanswered voice message is output, and a room number is displayed on the telephone or a display device, so that hotel operations can be smoothly performed.
以下、本発明の実施例を図面を参照し詳細に説明す
る。Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
第１図は、一般的な電子構内電話交換システムの概略
を示すシステム構成図であり、COTは局線トランク、CPU
は部屋情報コントロール部を含む中央制御装置を示し、
CL1はPBXデータ入力装置、CL2は部屋情報入力装置、LC1
・LC2は部屋情報表示装置、TA〜TC・TD1・TD2は、中継
台を含む内線電話機などの内線端末を示す。FIG. 1 is a system configuration diagram showing an outline of a general electronic private branch exchange system.
Indicates a central control unit including a room information control unit,
CL1 is PBX data input device, CL2 is room information input device, LC1
LC2 indicates a room information display device, and TA to TC, TD1, and TD2 indicate extension terminals such as extension telephones including a relay console.
第２図は本発明の実施例を示すフローチャートであ
り、これを用い以下動作を説明する。FIG. 2 is a flowchart showing an embodiment of the present invention, and the operation will be described below using this flowchart.
モーニングコール不応答が発生すると（ステップ
１）、CPUよりモーニングコール不応答有り情報をPBXへ
送信する（ステップ２）。PBXは、予め設定された部屋
情報表示可能電話機が通話中か、通話可能かの判断を行
い（ステップ３）通話中であれば、部屋情報表示可能電
話機の設定個数分での処理を行い（ステップ４）、全て
通話中であれば、通話可能な電話機が出るまで一定時間
繰り返し処理を行う。呼出しタイマーをオーバーすると
（ステップ５）、PBXよりCPUへ呼出し不能情報をCPUへ
送信し（ステップ６）、CPUはこの情報を受け取りブザ
ーを鳴動させ（ステップ７、第２図Ｂ）部屋情報をプリ
ンターへ印字出力させ終了する（ステップ８、第２図P
R）。When a wake-up call non-response occurs (step 1), the CPU transmits wake-up call non-response presence information to the PBX (step 2). The PBX determines whether or not the preset room information-displayable telephone is busy or available for a call (step 3). If a telephone call is in progress, the PBX performs processing for the set number of room information-displayable telephones (step 3). 4) If all calls are being made, the process is repeated for a certain period of time until a telephone capable of making a call comes out. When the call timer expires (step 5), the PBX sends the non-callable information to the CPU to the CPU (step 6), and the CPU receives this information and sounds the buzzer (step 7, FIG. 2B). (Step 8, FIG. 2P
R).
通話可能な電話機があった場合（通話可能な電話機を
TD0とする）まず、TD0を呼出し（ステップ９）TDD応答
で（ステップ10）モーニングコール不応答音声メッセー
ジを出力し（ステップ11）、不応答である事を知らせる
と同時に、PBXはCPUへ該当LCO表示指示データをCPUへ送
信する（ステップ12）。CPUはこのデータを基に予め設
定されている該当部屋情報をLC0へ送信し、LC0はこの情
報を受け取り表示する（ステップ13）。If you have a phone that you can talk to
First, TD0 is called (step 9), and a TDD response (step 10) outputs a wake-up call non-response voice message (step 11) to indicate that there is no response, and at the same time, the PBX sends the corresponding LCO to the CPU. The display instruction data is transmitted to the CPU (step 12). The CPU transmits corresponding room information set in advance to LC0 based on this data, and LC0 receives and displays this information (step 13).
TDO終話で（ステップ14）、LCO表示動作と同様PBXか
らCPUへ終話情報を送信し（ステップ15）、CPUはこれを
受け取り、該当LCOへ消灯情報を送信する事によりLCOは
消灯し、一連の動作を終了する（ステップ16）。At the end of the TDO call (step 14), the PBX sends the end information to the CPU in the same manner as the LCO display operation (step 15), and the CPU receives this and transmits the turn-off information to the corresponding LCO, thereby turning off the LCO. A series of operations ends (step 16).
以上のように本発明によれば、モーニングコール不応
答時、不応答発生情報を、ホテル側扱者等に即知らせる
事が出来、ホテル業務等を円滑に行えるなどの効果があ
る。As described above, according to the present invention, when a wake-up call is not answered, non-response occurrence information can be immediately notified to a hotel operator or the like, and there is an effect that hotel operations and the like can be performed smoothly.
第１図は、本発明の構内電話交換システムを示すブロッ
ク構成図、第２図は、本発明の処理を説明するフローチ
ャート図である。 TA〜TC、TDO・TD1……内線端末 PBX……構内電子交換機 COT……局線トランク CPU……中央制御装置 CL1・CL2……データ入力端末 PR……データ出力装置 Ｂ……ブザー LC1・LC2……表示装置FIG. 1 is a block diagram showing a private branch exchange system of the present invention, and FIG. 2 is a flow chart for explaining processing of the present invention. TA to TC, TDO / TD1 Extension terminal PBX Private branch exchange COT Central office trunk CPU Central controller CL1 / CL2 Data input terminal PR Data output device B Buzzer LC1 / LC2 ...... Display device
Claims (1)
グコール呼出手段と、モーニングコール不応答を通知す
るための音声メッセージを送出する音声メッセージ送出
手段とを有する構内電話交換機と、 当該構内電話交換機に収容される文字表示手段を有する
複数の電話機と、 モーニングコール呼出しの管理を行う制御装置であっ
て、文字出力手段と、特定音送出手段と、モーニングコ
ール不応答を認識すると前記構内電話交換機に不応答の
部屋情報を含む不応答情報を送信する不応答情報送信手
段とを有する制御装置と、を備えたモーニングコール不
応答出力方式において、 前記構内電話交換機に、前記不応答情報を受信すると、
前記複数の電話機の内、空き状態にあるいずれか一つの
電話機を抽出して、当該抽出した電話機を呼び出す電話
呼出手段と、当該呼び出しに対する応答を認識すると、
当該応答した電話機に前記音声メッセージ送出手段から
の前記音声メッセージを送出させると共に、前記不応答
情報に含まれる前記部屋情報を当該応答した電話機の前
記文字表示手段に表示させる不応答通知手段と、前記不
応答情報を受信した際に、前記複数の電話機にすべてが
塞がり状態にあるときは、前記制御装置に対して呼出不
可情報を送出する呼出不可情報送出手段とを備え、 前記制御装置に、前記呼出不可情報を受信すると、前記
文字出力手段から前記部屋情報を出力させると共に、前
記特定音送出手段から特定音を送出させる呼出不可通知
手段を備えた、 ことを特徴とするモーニングコール不応答出力方式。1. A private branch exchange having wake-up call means for making a wake-up call, and a voice message transmitting means for transmitting a voice message for notifying that the wake-up call has not been answered, and accommodated in the private branch exchange. A plurality of telephones having character display means, a control device for managing a wake-up call, a character output means, a specific sound transmission means, and a room which does not respond to the private branch exchange when recognizing a wake-up call non-response. A control device having a non-response information transmitting means for transmitting non-response information including information, and a wake-up call non-response output system comprising:
Of the plurality of telephones, extracting any one of the telephones that are in an idle state, and recognizing a telephone call unit that calls the extracted telephone, and a response to the call,
A non-response notifying unit that causes the responding telephone to transmit the voice message from the voice message transmitting unit and displays the room information included in the non-response information on the character display unit of the responding telephone; When receiving the non-response information, when all of the plurality of telephones are in the closed state, the control device includes a call-disabled information transmitting unit that transmits call-disabled information to the control device. A wake-up call non-response output system, comprising: a call-disapproval notifying unit that, upon receiving call-disabled information, causes the character output unit to output the room information and sends the specific sound from the specific-sound transmitting unit. .
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2067159A JP2963486B2 (en) | 1990-03-19 | 1990-03-19 | Wake-up call non-response output method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2067159A JP2963486B2 (en) | 1990-03-19 | 1990-03-19 | Wake-up call non-response output method |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| JPH03268655A JPH03268655A (en) | 1991-11-29 |
| JP2963486B2 true JP2963486B2 (en) | 1999-10-18 |
Family
ID=13336838
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP2067159A Expired - Lifetime JP2963486B2 (en) | 1990-03-19 | 1990-03-19 | Wake-up call non-response output method |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JP2963486B2 (en) |
Families Citing this family (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2003178006A (en) * | 2001-12-07 | 2003-06-27 | Nec Corp | Communication system, communication method, action executing device and program for action executing device |
| JP2004096590A (en) * | 2002-09-03 | 2004-03-25 | Hitachi Communication Technologies Ltd | Information broadcasting system |
| JP2007228632A (en) * | 2007-05-24 | 2007-09-06 | Hitachi Communication Technologies Ltd | Information notification system |
| JP6570853B2 (en) * | 2015-03-20 | 2019-09-04 | 株式会社日立情報通信エンジニアリング | Terminal call control method and system |
-
1990
- 1990-03-19 JP JP2067159A patent/JP2963486B2/en not_active Expired - Lifetime
Also Published As
| Publication number | Publication date |
|---|---|
| JPH03268655A (en) | 1991-11-29 |
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