JP2009087206A5 - Reception number ticketing system and reception system - Google Patents
Reception number ticketing system and reception system Download PDFInfo
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- JP2009087206A5 JP2009087206A5 JP2007258562A JP2007258562A JP2009087206A5 JP 2009087206 A5 JP2009087206 A5 JP 2009087206A5 JP 2007258562 A JP2007258562 A JP 2007258562A JP 2007258562 A JP2007258562 A JP 2007258562A JP 2009087206 A5 JP2009087206 A5 JP 2009087206A5
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Description
この発明は、金融機関や役所、病院等の待合スペースで待つ顧客の呼び出しに用いられ
る受付番号発券システムおよび受付システムに関するものである。
The present invention relates to a reception number ticketing system and a reception system used for calling a customer waiting in a waiting space such as a financial institution, a government office, or a hospital.
そこで、この発明は、特定の窓口担当者を指名して窓口担当者別に受付順を登録することができる受付番号発券システムおよび受付システムを提供するものである。 Accordingly, the present invention is to provide a receipt number issuing system and accepted system order of reception by the responsible person nominate specific responsible person can registered to Rukoto.
請求項４に記載した発明は、請求項１乃至３の何れか一項に記載の発明において、顧客情報を読み取る顧客情報読取手段（例えば、実施の形態における顧客認証ユニット５５）を備え、該顧客情報読取手段で読み取った顧客情報に基づいて、当該顧客が担当者の選択を行う顧客であると判定された場合に、前記表示手段の表示を複数の担当者の一覧表示に切換えることを特徴とする。
請求項５に記載した受付システムは、複数のメニューを表示する表示手段と、所定操作に応じて、前記表示手段上の複数のメニューの内、任意のメニューを選択する操作手段と、窓口業務を行う担当者の担当者情報が予め記憶された担当者情報記憶手段と、前記操作手段を通じて前記メニューの内の特定のメニューを選択する操作を検出すると、前記担当者情報記憶手段に記憶された担当者情報を前記表示手段上に画面表示する制御手段と
を有することを特徴とする。
請求項６に記載した発明は、請求項５に記載の発明において、さらに、前記担当者の在席・不在を在席情報として記憶するログイン状態記憶手段を有し、前記制御手段は、前記在席情報が在席の場合、当該担当者情報の前記表示手段上への画面表示を、選択可能な状態にすると共に、前記在席情報が不在の場合又は、前記在席情報が在席で非表示設定にされた場合に、当該担当者情報の前記表示手段上への画面表示を、選択禁止状態にすることを特徴とする。
請求項７に記載した発明は、請求項５又は６に記載の発明において、前記制御手段は、前記表示手段にて前記担当者情報の画面表示中に、前記担当者毎の待ち人数を表示することを特徴とする。
The invention described in claim 4 is the invention described in any one of claims 1 to 3, further comprising customer information reading means (for example, a customer authentication unit 55 in the embodiment) for reading customer information. Based on the customer information read by the information reading means, when it is determined that the customer is a customer who selects a person in charge, the display on the display means is switched to a list display of a plurality of persons in charge. To do.
According to a fifth aspect of the present invention, there is provided a reception system including: a display unit that displays a plurality of menus; an operation unit that selects an arbitrary menu from a plurality of menus on the display unit according to a predetermined operation; The person-in-charge information storage means in which person-in-charge information of the person in charge to be performed is stored in advance, and the person-in-charge stored in the person-in-charge information storage means when detecting an operation for selecting a specific menu among the menus through the operation means Control means for displaying person information on the display means;
It is characterized by having.
The invention described in claim 6 is the invention described in claim 5, further comprising login state storage means for storing presence / absence of the person in charge as presence information, wherein the control means includes the presence / absence information. When the seat information is present, the screen display of the person-in-charge information on the display means is made selectable, and when the presence information is absent, or the presence information is not present. When the display is set, the screen display of the person-in-charge information on the display means is set in a selection prohibited state.
The invention described in claim 7 is the invention according to claim 5 or 6, wherein the control means displays a waiting number for each person in charge while the person-in-charge information is displayed on the display means. It is characterized by that.
Claims (7)
該表示手段に表示された複数の担当者の一覧表示の中から所望の担当者表示を選択可能な操作手段と、
複数の窓口にそれぞれ設けられ担当者が操作入力を行う窓口操作手段と、
受付番号が印字された整理券を発券する発券手段と、
前記受付番号を報知して複数の窓口の中から特定の窓口への誘導を行う呼出手段とを備え、
前記操作手段による選択結果に基づいて前記発券手段による発券を制御するとともに、前記窓口操作手段の操作入力に基づいて前記呼出手段による受付番号の報知を制御する制御手段とを備える受付番号発券システムであって、
窓口業務を行う担当者の担当者情報が予め記憶された担当者情報記憶手段と、
前記窓口操作手段に設けられ、ログイン操作およびログアウト操作が可能なログイン・ログアウト切換手段と、
担当者のログイン又はログアウトの状態情報を記憶するログイン状態記憶手段とを備え、
前記制御手段は、前記ログイン・ログアウト切換手段の操作がなされた場合、前記ログイン状態記憶手段に記憶されている前記状態情報を更新記憶するとともに、この更新記憶された状態情報に基づいて、前記表示手段に表示される複数の担当者表示のうち、ログイン中の担当者の担当者表示を在席表示とし、ログアウト中の担当者の担当者表示を不在表示とすることを特徴とする受付番号発券システム。 A display means capable of displaying a list of a plurality of persons in charge;
An operation means capable of selecting a desired person-in-charge display from a list display of a plurality of persons in charge displayed on the display means;
A window operating means provided at each of the multiple windows, and the person in charge inputs the operation;
A ticket issuing means for issuing a numbered ticket printed with a receipt number;
Calling means for informing the reception number and guiding to a specific window from a plurality of windows,
A reception number ticketing system comprising: control means for controlling ticket issuing by the ticket issuing means based on a selection result by the operation means, and controlling notification of a reception number by the calling means based on an operation input of the window operating means. There,
A person-in-charge information storage means in which person-in-charge information of a person in charge who performs the window service is stored in advance;
A log-in / log-out switching unit provided in the window operating unit and capable of a log-in operation and a log-out operation;
Login status storage means for storing status information of login or logout of the person in charge,
When the login / logout switching means is operated, the control means updates and stores the status information stored in the login status storage means, and based on the updated and stored status information, the display Of the plurality of person-in-charge displays displayed on the means, the person-in-charge display of the person in charge of logging in is set as the presence display, and the person-in-charge display of the person in charge of logging out is displayed as absence. system.
前記制御手段は、前記担当者非表示設定手段によって担当者が非表示設定に切換えられた場合、前記表示手段に表示された担当者を不在表示にすることを特徴とする請求項１又は２に記載の受付番号発券システム。 The window operating means includes person-in-charge display setting means for switching the person in charge displayed on the display means to the non-display setting regardless of the state information,
3. The control unit according to claim 1 or 2, wherein when the person in charge is switched to the non-display setting by the person-in-charge display setting unit, the person in charge displayed on the display unit is displayed as absent. The receipt number ticketing system described.
所定操作に応じて、前記表示手段上の複数のメニューの内、任意のメニューを選択する操作手段と、 In accordance with a predetermined operation, an operation means for selecting an arbitrary menu among a plurality of menus on the display means;
窓口業務を行う担当者の担当者情報が予め記憶された担当者情報記憶手段と、A person-in-charge information storage means in which person-in-charge information of a person in charge who performs the window service is stored in advance;
前記操作手段を通じて前記メニューの内の特定のメニューを選択する操作を検出すると、前記担当者情報記憶手段に記憶された担当者情報を前記表示手段上に画面表示する制御手段と Control means for displaying the person-in-charge information stored in the person-in-charge information storage means on the display means when an operation for selecting a specific menu among the menus is detected through the operation means;
を有することを特徴とする受付システム。A reception system characterized by comprising:
前記制御手段は、 The control means includes
前記在席情報が在席の場合、当該担当者情報の前記表示手段上への画面表示を、選択可能な状態にすると共に、前記在席情報が不在の場合又は、前記在席情報が在席で非表示設定にされた場合に、当該担当者情報の前記表示手段上への画面表示を、選択禁止状態にすることを特徴とする請求項５記載の受付システム。 When the presence information is present, the screen display of the person-in-charge information on the display means is made selectable, and when the presence information is absent, or the presence information is present 6. The reception system according to claim 5, wherein the display of the person-in-charge information on the display means is in a selection-prohibited state when it is set to non-display.
前記表示手段にて前記担当者情報の画面表示中に、前記担当者毎の待ち人数を表示することを特徴とする請求項５又は６に記載の受付システム。 7. The reception system according to claim 5, wherein the waiting number for each person in charge is displayed while the person-in-charge information is displayed on the screen by the display unit.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2007258562A JP5103126B2 (en) | 2007-10-02 | 2007-10-02 | Reception number ticketing system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2007258562A JP5103126B2 (en) | 2007-10-02 | 2007-10-02 | Reception number ticketing system |
Publications (3)
| Publication Number | Publication Date |
|---|---|
| JP2009087206A JP2009087206A (en) | 2009-04-23 |
| JP2009087206A5 true JP2009087206A5 (en) | 2012-01-12 |
| JP5103126B2 JP5103126B2 (en) | 2012-12-19 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP2007258562A Active JP5103126B2 (en) | 2007-10-02 | 2007-10-02 | Reception number ticketing system |
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| JP (1) | JP5103126B2 (en) |
Families Citing this family (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP5054067B2 (en) * | 2009-05-29 | 2012-10-24 | グローリー株式会社 | Automatic reception system |
| JP5667993B2 (en) * | 2012-01-18 | 2015-02-12 | 西菱電機株式会社 | Standby order management system, management apparatus, standby order management method, and standby order management program |
| JP6670646B2 (en) * | 2016-03-17 | 2020-03-25 | グローリー株式会社 | Display device |
Family Cites Families (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH1097571A (en) * | 1996-09-20 | 1998-04-14 | Hitachi Ltd | Consultation destination terminal connecting method |
| JP2002007726A (en) * | 2000-06-16 | 2002-01-11 | Laurel Bank Mach Co Ltd | Window-calling device |
| JP2002222322A (en) * | 2000-11-21 | 2002-08-09 | Fuji Ginkou:Kk | Method and system for guiding customer |
| JP2005004443A (en) * | 2003-06-11 | 2005-01-06 | Oki Electric Ind Co Ltd | Reception system |
| JP2006085726A (en) * | 2005-10-14 | 2006-03-30 | Oki Electric Ind Co Ltd | Reception system |
-
2007
- 2007-10-02 JP JP2007258562A patent/JP5103126B2/en active Active
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