IN2013MU03979A - - Google Patents
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- Publication number
- IN2013MU03979A IN2013MU03979A IN3979MU2013A IN2013MU03979A IN 2013MU03979 A IN2013MU03979 A IN 2013MU03979A IN 3979MU2013 A IN3979MU2013 A IN 3979MU2013A IN 2013MU03979 A IN2013MU03979 A IN 2013MU03979A
- Authority
- IN
- India
- Prior art keywords
- kpis
- weighted sum
- contact center
- key performance
- method includes
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5175—Call or contact centers supervision arrangements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/40—Aspects of automatic or semi-automatic exchanges related to call centers
- H04M2203/401—Performance feedback
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
Landscapes
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- Input From Keyboards Or The Like (AREA)
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US13/925,024 US8948369B2 (en) | 2013-06-24 | 2013-06-24 | Method and system for optimizing performance within a contact center |
Publications (1)
Publication Number | Publication Date |
---|---|
IN2013MU03979A true IN2013MU03979A (ru) | 2015-08-21 |
Family
ID=52110933
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
IN3979MU2013 IN2013MU03979A (ru) | 2013-06-24 | 2013-12-19 |
Country Status (2)
Country | Link |
---|---|
US (1) | US8948369B2 (ru) |
IN (1) | IN2013MU03979A (ru) |
Families Citing this family (43)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US9609135B2 (en) | 2012-03-07 | 2017-03-28 | Newvoicemedia Limited | Day-level SLA-based routing |
US10209956B2 (en) | 2014-10-09 | 2019-02-19 | Splunk Inc. | Automatic event group actions |
US9210056B1 (en) | 2014-10-09 | 2015-12-08 | Splunk Inc. | Service monitoring interface |
US11296955B1 (en) | 2014-10-09 | 2022-04-05 | Splunk Inc. | Aggregate key performance indicator spanning multiple services and based on a priority value |
US10592093B2 (en) | 2014-10-09 | 2020-03-17 | Splunk Inc. | Anomaly detection |
US11275775B2 (en) | 2014-10-09 | 2022-03-15 | Splunk Inc. | Performing search queries for key performance indicators using an optimized common information model |
US10447555B2 (en) | 2014-10-09 | 2019-10-15 | Splunk Inc. | Aggregate key performance indicator spanning multiple services |
US10536353B2 (en) | 2014-10-09 | 2020-01-14 | Splunk Inc. | Control interface for dynamic substitution of service monitoring dashboard source data |
US10417108B2 (en) | 2015-09-18 | 2019-09-17 | Splunk Inc. | Portable control modules in a machine data driven service monitoring system |
US9158811B1 (en) | 2014-10-09 | 2015-10-13 | Splunk, Inc. | Incident review interface |
US11087263B2 (en) | 2014-10-09 | 2021-08-10 | Splunk Inc. | System monitoring with key performance indicators from shared base search of machine data |
US9491059B2 (en) | 2014-10-09 | 2016-11-08 | Splunk Inc. | Topology navigator for IT services |
US11200130B2 (en) | 2015-09-18 | 2021-12-14 | Splunk Inc. | Automatic entity control in a machine data driven service monitoring system |
US9760240B2 (en) | 2014-10-09 | 2017-09-12 | Splunk Inc. | Graphical user interface for static and adaptive thresholds |
US10474680B2 (en) | 2014-10-09 | 2019-11-12 | Splunk Inc. | Automatic entity definitions |
US10235638B2 (en) | 2014-10-09 | 2019-03-19 | Splunk Inc. | Adaptive key performance indicator thresholds |
US9146962B1 (en) | 2014-10-09 | 2015-09-29 | Splunk, Inc. | Identifying events using informational fields |
US11755559B1 (en) | 2014-10-09 | 2023-09-12 | Splunk Inc. | Automatic entity control in a machine data driven service monitoring system |
US9286413B1 (en) | 2014-10-09 | 2016-03-15 | Splunk Inc. | Presenting a service-monitoring dashboard using key performance indicators derived from machine data |
US10305758B1 (en) | 2014-10-09 | 2019-05-28 | Splunk Inc. | Service monitoring interface reflecting by-service mode |
US9130832B1 (en) | 2014-10-09 | 2015-09-08 | Splunk, Inc. | Creating entity definition from a file |
US9146954B1 (en) | 2014-10-09 | 2015-09-29 | Splunk, Inc. | Creating entity definition from a search result set |
US10417225B2 (en) | 2015-09-18 | 2019-09-17 | Splunk Inc. | Entity detail monitoring console |
US9864797B2 (en) | 2014-10-09 | 2018-01-09 | Splunk Inc. | Defining a new search based on displayed graph lanes |
US11671312B2 (en) | 2014-10-09 | 2023-06-06 | Splunk Inc. | Service detail monitoring console |
US10505825B1 (en) | 2014-10-09 | 2019-12-10 | Splunk Inc. | Automatic creation of related event groups for IT service monitoring |
US11501238B2 (en) | 2014-10-09 | 2022-11-15 | Splunk Inc. | Per-entity breakdown of key performance indicators |
US10193775B2 (en) | 2014-10-09 | 2019-01-29 | Splunk Inc. | Automatic event group action interface |
US11455590B2 (en) | 2014-10-09 | 2022-09-27 | Splunk Inc. | Service monitoring adaptation for maintenance downtime |
US10198155B2 (en) | 2015-01-31 | 2019-02-05 | Splunk Inc. | Interface for automated service discovery in I.T. environments |
US9967351B2 (en) | 2015-01-31 | 2018-05-08 | Splunk Inc. | Automated service discovery in I.T. environments |
US10370941B2 (en) * | 2015-04-27 | 2019-08-06 | Baker Hughes, A Ge Company, Llc | Well performance index method for evaluating well performance |
US10345764B2 (en) | 2015-04-27 | 2019-07-09 | Baker Hughes, A Ge Company, Llc | Integrated modeling and monitoring of formation and well performance |
WO2017106513A1 (en) | 2015-12-18 | 2017-06-22 | Baker Hughes Incorporated | Integrated modeling and simulation of formation and well performance |
US10306490B2 (en) * | 2016-01-20 | 2019-05-28 | Netscout Systems Texas, Llc | Multi KPI correlation in wireless protocols |
US10942946B2 (en) | 2016-09-26 | 2021-03-09 | Splunk, Inc. | Automatic triage model execution in machine data driven monitoring automation apparatus |
US10942960B2 (en) | 2016-09-26 | 2021-03-09 | Splunk Inc. | Automatic triage model execution in machine data driven monitoring automation apparatus with visualization |
US10582055B2 (en) | 2017-06-27 | 2020-03-03 | Genesys Telecommunications Laboratories, Inc. | System and method for managing contact center system |
US11093518B1 (en) | 2017-09-23 | 2021-08-17 | Splunk Inc. | Information technology networked entity monitoring with dynamic metric and threshold selection |
US11106442B1 (en) | 2017-09-23 | 2021-08-31 | Splunk Inc. | Information technology networked entity monitoring with metric selection prior to deployment |
US11159397B2 (en) | 2017-09-25 | 2021-10-26 | Splunk Inc. | Lower-tier application deployment for higher-tier system data monitoring |
US11128754B1 (en) | 2020-11-16 | 2021-09-21 | Allstate Insurance Company | Machine learning system for routing optimization based on historical performance data |
US11676072B1 (en) | 2021-01-29 | 2023-06-13 | Splunk Inc. | Interface for incorporating user feedback into training of clustering model |
Family Cites Families (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6741698B1 (en) * | 2000-01-27 | 2004-05-25 | Avaya Technology Corp. | Call management system using dynamic threshold adjustment |
US6956941B1 (en) * | 2000-04-12 | 2005-10-18 | Austin Logistics Incorporated | Method and system for scheduling inbound inquiries |
US20140120961A1 (en) * | 2012-10-26 | 2014-05-01 | Lookout, Inc. | System and method for secure message composition of security messages |
-
2013
- 2013-06-24 US US13/925,024 patent/US8948369B2/en active Active
- 2013-12-19 IN IN3979MU2013 patent/IN2013MU03979A/en unknown
Also Published As
Publication number | Publication date |
---|---|
US8948369B2 (en) | 2015-02-03 |
US20140376710A1 (en) | 2014-12-25 |
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