GB2506327A - Method and system for verifying orders and processing return items - Google Patents

Method and system for verifying orders and processing return items Download PDF

Info

Publication number
GB2506327A
GB2506327A GB1400813.0A GB201400813A GB2506327A GB 2506327 A GB2506327 A GB 2506327A GB 201400813 A GB201400813 A GB 201400813A GB 2506327 A GB2506327 A GB 2506327A
Authority
GB
United Kingdom
Prior art keywords
products
consumer
return
electronic device
processing return
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GB1400813.0A
Other versions
GB201400813D0 (en
Inventor
James Lerose
Corinne Daily
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of GB201400813D0 publication Critical patent/GB201400813D0/en
Publication of GB2506327A publication Critical patent/GB2506327A/en
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0837—Return transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management

Landscapes

  • Business, Economics & Management (AREA)
  • Economics (AREA)
  • Engineering & Computer Science (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Development Economics (AREA)
  • General Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Human Resources & Organizations (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Operations Research (AREA)
  • Accounting & Taxation (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Finance (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

Exemplary embodiments of a method and system provide for electronic visibility of order information and/or for a return of one or more products. A label associated with one or more products can be provided to a consumer, the label having an Internet directing code thereon having an ability to be read by an electronic device. Information associated with the one or more products can be provided to the electronic device when read by the electronic device. The consumer can verify the contents of the package. An authorization for a return of at least one of the products can be automatically provided and a shipping label can be generated to a consumer for a return of the product.
GB1400813.0A 2011-06-24 2012-06-22 Method and system for verifying orders and processing return items Withdrawn GB2506327A (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201161500660P 2011-06-24 2011-06-24
PCT/US2012/043800 WO2012178047A1 (en) 2011-06-24 2012-06-22 Method and system for verifying orders and processing return items

Publications (2)

Publication Number Publication Date
GB201400813D0 GB201400813D0 (en) 2014-03-05
GB2506327A true GB2506327A (en) 2014-03-26

Family

ID=47422973

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1400813.0A Withdrawn GB2506327A (en) 2011-06-24 2012-06-22 Method and system for verifying orders and processing return items

Country Status (3)

Country Link
CA (1) CA2840252A1 (en)
GB (1) GB2506327A (en)
WO (1) WO2012178047A1 (en)

Families Citing this family (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8918341B2 (en) 2013-03-06 2014-12-23 United States Postal Service System and method for international merchandise return service
US10878369B2 (en) * 2013-09-20 2020-12-29 United Parcel Service Of America, Inc. Methods, apparatuses and computer program products for facilitating label less returns
US9697548B1 (en) * 2014-02-20 2017-07-04 Amazon Technologies, Inc. Resolving item returns of an electronic marketplace
WO2015127400A1 (en) * 2014-02-22 2015-08-27 Mena360 Dwc-Llc System and method for logistics network utilizing mobile device location information
EP3292521A4 (en) 2015-05-04 2018-09-19 United States Postal Service System and method for processing items for international distribution
US11144874B1 (en) 2018-03-09 2021-10-12 INMAR Rx SOLUTIONS, INC. Product returns processing system including return address determination based upon disposition and product availability and condition and related methods
JP6751112B2 (en) * 2018-05-07 2020-09-02 三菱商事株式会社 Return/return system, return/return server and return/return device
CN112241859A (en) * 2019-07-19 2021-01-19 北京京东振世信息技术有限公司 Method and device for sending article, article sending device, medium and electronic device
US11803887B2 (en) * 2019-10-02 2023-10-31 Microsoft Technology Licensing, Llc Agent selection using real environment interaction
US20210326806A1 (en) * 2020-04-21 2021-10-21 United Parcel Service Of America, Inc. Asset Return Technology

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20010027401A1 (en) * 1999-05-31 2001-10-04 Elliot Klein Product warranty registration system and method
US20020032613A1 (en) * 2000-04-18 2002-03-14 Buettgenbach Thomas H. Methods and systems for the physical delivery of goods ordered through an electronic network
US20050060165A1 (en) * 2003-09-12 2005-03-17 United Parcel Service Of America, Inc. Return-shipping label usage
US20050289018A1 (en) * 2004-06-07 2005-12-29 Todd Sullivan Online personalized apparel design and sales technology with associated manufacturing and fulfillment techniques and processes
US20060149577A1 (en) * 2004-12-30 2006-07-06 Newgistics, Inc. System and method for the customized processing of returned merchandise

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20010027401A1 (en) * 1999-05-31 2001-10-04 Elliot Klein Product warranty registration system and method
US20020032613A1 (en) * 2000-04-18 2002-03-14 Buettgenbach Thomas H. Methods and systems for the physical delivery of goods ordered through an electronic network
US20050060165A1 (en) * 2003-09-12 2005-03-17 United Parcel Service Of America, Inc. Return-shipping label usage
US20050289018A1 (en) * 2004-06-07 2005-12-29 Todd Sullivan Online personalized apparel design and sales technology with associated manufacturing and fulfillment techniques and processes
US20060149577A1 (en) * 2004-12-30 2006-07-06 Newgistics, Inc. System and method for the customized processing of returned merchandise

Also Published As

Publication number Publication date
GB201400813D0 (en) 2014-03-05
CA2840252A1 (en) 2012-12-27
WO2012178047A1 (en) 2012-12-27

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Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)