GB2451057A - A webtop presented enterprise system - Google Patents

Abstract

An enterprise system with a community space, a plurality of collaboration tools, e.g. file sharing tools, communication tools or discussion boards, and a service requestor all presented via a webtop. Content is preferably available via private or community zones.

Description

ENTERPRISE APPLICATiON INTEGRATION, DISPLAY AND SHARING SYSTEM AND

METHOD

Sam Bose Jon Fernyhough Charles Vivian Priority Claim This application is a continuation in part and claims priority to U.K. Patent Application 0606413.3 filed on March 30, 2006 and entitled "Knowledge and Skills Sharing System", the entirety of which is incorporated herein by reference, and to the version of this application submitted in the United States of America on March 28, 2007.

Field

The system and method provide a desktop application suite that enables enterprises to deliver personalized information, support new business processes and enable real time ad hoc and structured collaboration across an enterprise ecosystem of employees, customers, suppliers and partners.

Background

On line communities are well known. One conventional system provides an on-line service community with a foreign service such as the Internet World Wide Web. To take advantage of the system, on-line service subscribers access a membership module to complete a membership process in which they join communities each of which represents a specific area of interest. The system operates as an extension to a user's preferred Web browser and is manifested as a toolbar comprised of control buttons and a viewer on a computer user's screen.

By interacting with the control buttons of the toolbar and the menus of the viewer, on-line service content is delivered to the user in response to the URLS specified by the user as he or she browses the Web. In addition, control buttons on the toolbar present opportunities for interacting with other community members. Although the user may change URIS and Web sites frequently, the disclosed invention maintains a context via a persistent connection between a Community Server at the on-line service and a Community Client on the user's computer for the user's interactions so that on-line service content may be presented and interactions with other community members facilitated. The benefit of this conventional system for end-users is a transformation of the Web to a community.

Another conventional software system allows a guide/specialist to interact with a client on a real-time, interactive basis over the World Wide Web. The methodology includes configuring a guide system with a special-purpose browser dispJaying both locally displayable frames and remotely displayable frames. The client system utilizes a conventional browser. The remotely displayable frames are transmitted to the client so that both the guide and the client have identical views of the remotely displayable frames. The guide uses the locally displayable frames to call upon available web resources, typically in response to a client request also transmitted over the web via, for example, a chat program, and then the guide can load the remotely displayable frames into the remotely displayable frames for rendering by the conventional browser. In addition, the guide and client can interact with a shared pointer and a shared whiteboard. Moreover, the guide can record the live session for later playback by other clients. Also, a plurality of clients may be simultaneously interacting with the guide and each other.

Another conventional system provides an information and application distribution system ([ADS). The lADS operates to distribute, initiate and allow interaction and communication within like-minded communities. Application distribution occurs through the transmission and receipt of an "invitation application" which contains both a message component and an executable component to enable multiple users to connect within a specific community. The application object includes functionality which allows the user's local computer to automatically set up a user interface to connect with a central controller which facilitates interaction and

introduction between and among users.

Another system/company provides a collaboration forums where users can use asynchronous and synchronous tools to undertake a specific project. The collaboration and innovation system that is alleged to create a virtual entrepreneurial work space and facilitates individual and group innovation efforts to solve problems and/or create intellectual property and/or create business opportunities is described. The system facilitates innovation efforts being done in response to stated problems and/or opportunities identified in the system and/or business ideas coming from members of the system network.

Thus, it is desirable to provide an enterprise system and method that overcomes the limitations with the known systems and it is to this end that the present invention is directed.

Brief Description of the Drawings

Figure 1 illustrates a first embodiment of an enterprise collaboration system having a network; Figure 2 illustrates a first embodiment of an enterprise collaboration method; Figure 3 illustrates a second embodiment of the enterprise collaboration system having an application with a webtop, communities and workspaces that may be used to creates networks; Figure 4 illustrates an example of a webtop of the second embodiment of the enterprise collaboration system; Figure 5 illustrates a first service request user interface of the second embodiment of the enterprise collaboration system; Figure 6 illustrates a second service request user interface of the second embodiment of the enterprise collaboration system; Figure 7 illustrates a service request response user interface of the second embodiment of the enterprise collaboration system; Figure 8 illustrates a create workspace user interface of the second embodiment of the enterprise collaboration system; Figure 9 illustrates a view service request user interface of the second embodiment of the enterprise collaboration system; Figure 10 illustrates a second view service request user interface of the second embodiment of the enterprise collaboration system; Figure 11 illustrates a recommended participants user interface of the second embodiment of the enterprise collaboration system; Figure 12 illustrates a response user interface of the second embodiment of the enterprise collaboration system; Figure 13 illustrates a submit abstract for the service solution of the second embodiment of the enterprise collaboration system; and Figure 14 illustrates a dashboard of a workspace of the second embodiment of the enterprise collaboration system.

Detailed Description of ExemDlary Embodiments

The invention is particularly applicable to a web-based enterprise system with a suite of tools accessible via a typical browser application and it is in this context that the invention will be described.

The system and method provides a structured two-way communication between service providers (e.g. problem solvers) and service customers (e.g. corporations and others desirous of having technical, marketing or other problems solved or of becoming aware of business opportunities) via a social network which is in effect a horizontal network. The system provides a software application that permits an enterprise to build a network. in a first embodiment described with respect to Figures 1 and 2, a network based system for creating a social network is described that has a private zone, community zone and a solution zone that may be accessed by a web browser. In a second embodiment, an application that may be downloaded and generates a webtop, communities and one or more workspaces is described with respect to Figures 3-17.

Now, the network based system is described in more detail.

In particular, the present invention provides a network based system for creating a social network e.g. among knowledge-based professional including scientists and technologists from enterprises and universities, intellectual Property professionals, product development professionals from enterprises and product consumers who are "lead users". By facilitating the development of global networks the present system or platform (e.g. software running on a network of servers, workstations and other data processing devices connected in a network) creates value for users by allowing them to: * Connect with people with the right expertise * Join and participate in defined communities composed of users with shared interests * Share their knowledge and content within their personal network or communities * Access and Share real time information and data from other systems.

* Modify existing business process and execute them.

* Use the system to undertake specific job roles.

* Collaborate within a asynchronous and synchronous model.

Throughout the system, events are used to initiate interaction and collaboration between network or system users. Each user can publish events to generate interest from members of their personal network or the communities. These members can submit a response, indicating their interest in collaborating to execute the events. The system provides a shared workspace that facilitates communication and collaboration between users in the execution of events, acting as a vehicle for innovation delivery and product lifecycle management.Embodiments of the system support a wide range of events including: * Resolution of an R&D problem * Gaining feedback on a new product * Co-designing of a new product * in-licensing of an existing technology * Out-licensing of an existing technology * Defining a new product * Developing a new product * Commercializing a new product * Executing a recruitment process from the single interface * Sourcing performance metrics data on a specific process It is an advantage of embodiments of the invention that the system can be configured to support additional events without further programming.

One feature of an embodiment of the present system is to promote collaborative innovation to create value for individuals and enterprises alike, e.g. for sharing knowledge, trading in intellectual property and developing innovations. To this end, the present system will enable each individual user to create and build their personal network. Each network member will have the ability to either originate or participate in "events" which create value across the network. These events will be initiated by the network users and execution of these events will be facilitated by the platform provided by the system of the invention.

The present system, in an embodiment, provides each user with one or more of the following: * a peer to peer collaboration workspace * Single interface to access data from other enterprise systems * Identify and connect with other members across the enterprise ecosystem * Alerts relating a specific process that is linked to the daily job of the user * Use modern communications technologies to communicate with co-workers or customers, suppliers and partners The present system, in an embodiment is divided across the concept of logical "Zones" where each zone provides the end user with a set of tools to communicate and collaborate with the social network. The zones govern the nature of interaction between users. The present system in an embodiment will have three types of zone: * Private Zone The private zone allows an individual to develop a network of personal contacts. Each subscriber to the system has his own network of contacts in a similar way to MSN/Skype/ Linked in. A subscriber can invite external members to join their network or can browse and find existing system users that they are able to invite to their network via referrals (i.e. from their first or second degree contacts). Users with an annual subscription will be able to search and invite members without referral. These users with annual subscription will have access to the email address of other network users. A range of communication & collaboration tools may be provided including: IM and VoIP enabled through Skype.

in the private zone, users will be able to publish/originate events to their personal contacts and also participate in events published by their contacts. An individual can use the private zone to manage all his events in which he is participating or of which he is the originator.

The private zone home page will have access to "Share", "Trade" and "Develop" events.

* Community Zone (Sector Specific, Online communities for specific product areas in diverse industries) Community Zones represent user groups (communities) that are developed across specific product areas in different industry sectors. These product areas are chosen by the users and they aim to create a community by bringing together professionals who work in those product areas and users who have an interest in those specific product areas. For example, within the communications industry sector, a community zone has been created for MobiieTV.

There are two categories of target users for this zone: 1. individuals who work in media companies, telecom operators or content providers that are currently creating services for Mobile TV.

2. End users who are currently subscribing to this service.

Creation of community zones can be requested by any user of the present system. While subscribing users will be provided with the ability to create community zones and non subscribing users need to request the system to open these zones.

These Community Zones may store details of all the community members and events that are published to the community. Every user of the system can be a member of either one or more Community Zones across different sectors. This will be driven by the individual's profile and choice. Any event that is published in a specific Community Zone may be viewed by all members of the Zone.

Every subscribing enterprise can open enterprise specific and branded community zones which will be managed by one or more super-users. Super-users can invite other members to the community both from within the enterprises or external individuals. These super users can also create community zones for specific product areas, where they can create a community of users with an interest in that specific product area. For example, a large corporation may create a company-specific community zone within the present system or network where they invite a selection of their employees. These employees can invite other individuals to the zone, thus enabling the institution to create a community within their company-specific zone.

In embodiments, one objective of Community Zones is to create a global community of individuals with background and interest in a specific sector and defined product areas. These individual's interest in that particular product area drives them to either share feedback with companies currently creating those products or provide new ideas to the community to create new product designs that can be co-developed or provide current product related project problems to the community for potential solutions. The present system provides them with a platform that enables creation of the community by providing product specific content (e.g. news), forums/blogs co-design tools and product prototyping tools that can support all "events" that are published and accessed by all members of the Community Zone.

* Solution Zone Solution Zones provide a shared workspace for a limited group of users to execute events as projects.

A solution zone effectively provides communication and collaboration tools that enable management and execution of a project. Each solution zone may be created and removed on an "on demand" format. These solution zones can be created by subscribing users or by the administration of the present system.

In embodiments, each solution zone may provide provides a set of collaboration tools specific to the event been worked on. These tools may be mapped against "Share", "Trade" and "Develop" business processes.

In embodiments, tools may fall under one or more of the following categories: o Communication tools: VoIP, IM, Group chat, Video calls/conference o Collaboration tools: Document review, Document sharing, File Sharing, Application Sharing, Project Portfolio Management, White Boarding, Note Board, Discussion Board Individuals and organizations subscribing to the present system may gain the following benefits from the "share" functionality: 1. A platform for them to publish events that relate: * to finding help in solving their R&D / Product development related problems * to co-designing products with end users.

* to obtaining online feedback I suggestions from end users on existing and new products.

2. A platform to make commercial gain from their specialist knowledge by * Providing solutions to R&D project problems leveraging their social network.

* Participating in online product feedbacks.

* Participating in Co design of product prototypes etc. These users may include individuals who are scientific and technology professionals working across universities, industry and end users of products and services.

Software for implementing the present system (which also forms part of the invention) can run in a web browser using AJA)( (Asynchronous Javascript and XML) technology to provide a rich client experience with advanced user interaction more akin to a thick client application. This allows users to dynamically interact with the client and receive immediate feedback. Unlike typical web applications, the present software is a hybrid solution consisting of two components, an application server and a desktop client (as shown in Figure 1).

As shown in Figure 1, the application server hosts and delivers the static pages for a system web site along with the dynamic data for the Community Zones. A database holds data for all user profiles, Community Zones/members, events and any responses published to the Community Zones. A desktop client may be a lightweight component, downloaded and installed on each user's computer. The desktop client acts as a local application server that hosts and delivers content for the Private Zone and Solution Zones with links to the peer to peer network to retrieve data hosted on a contact's computer.

Privacy and security is important for some embodiments. The desktop client may be restricted to only serve content to a browser on the local computer while the peer to peer network only establishes connections with first degree contacts. Access may be restricted to data specifically published by the user. In addition, all data transmitted across the peer to peer network may encrypted for security e.g. using known encryption algorithms.

Data published within the Private Zone or Solution Zone is preferably not stored on the system application server, and instead the data remains on the computers linked in the Private Zone or Solution Zone only. This preferred feature promotes the integrity of each user's data and ensures that only the individuals with the right to see that data can access it Although the present system can in an embodiment interface with Skype to provide the communication tools and access the P2P network, the P2P interface allows the underlying P2P network to be substituted for an alternative implementation allowing Zogix to work across any P2P network.

The desktop client in embodiments may allow the client application to operate while the computer is not connected to the internet (offlinc'). While working offline, the user may access any data that has been cached locally, publish new events or respond to existing events. New data will be automatically synchronized with the main application server and peers when next online.

The system described above has a number of advantages: * Application Architecture: the unique hybrid architecture composed of the web-browser interface, application server, desktop client and interface to the P2P network is designed with portability and flexibility in mind.

* Security and privacy: the present software and system allows the user to communicate and collaborate with their contacts across three zones: Private, Community and Solution. Each zone governs the tools and controls the levels of security and privacy ensuring the user is always in control of the information they are publishing and where the information and intellectual property is stored.

* Needs-based network: unlike other social networks, System Events drive the growth of the network by generating genuine interest and real commercial value.

* Supports a diverse range of events across new product development: the system platform may be configured to support a wide range of events to cater for user requirements.

* Innovation Lifecycle: supports the complete innovation value chain from generation of new concepts through selection, development and commercialization using the communication and collaboration tools designed to support specific events across the process.

This holistic approach differentiates from the existing applications that address just a part of the value chain.

* Offline Operation and Synchronization: The desktop client allows users to interact with the System Platform while they are not connected to the internet. Users can publish or respond to events or work with the tools. New content is automatically synchronized with the application server and/or peers when next online.

* Peer to Peer Social Network: the peer to peer interface allows users to interact directly within their social network without using email or being relayed via the application server.

* Network Creation and Expansion: The present system promotes the creation and building of each individual's network based on specific needs and finding people with the appropriate skills to help.

* Scale: Allows enterprises to gain a global perspective no matter how large or small and to connect directly with their consumers.

The software to support the present system may be lightweight, flexible and portable. The application may run in a web browser to provide a portable user interface but still have access to the peer to a peer network through the desktop client. The application may be been programmed using the Ruby on Rails web development framework which is a scripted language supported across Windows, Linux and Mac OSX.

The block diagram shown in Figure 2 shows schematically an event management process which may be carried Out in an embodiment of the invention. An event management process may be carried Out at the client station of an event organizer (e.g. a member of the R&D staff of a subscribing organization) or by an event participant (e.g. a member of the research staff of a university. Software routines provide for an event organizer to create an event and event keywords and to publish that event. The event organizer then waits for responses, shortlists them, opens a "solution zone" and invites participants. Participants can browse the system for events in which they might be interested or search for events in wither their private zone or in a community zone, and can download events in which they are interested. They can then respond to the event, and on notification of an invitation be the event organizer can join the solution zone if so invited.

Figure 3 illustrates a second embodiment of the enterprise collaboration system having an application with a webtop, communities and workspaces that may be used to creates networks.

This embodiment has many of the same functions and advantages as the above described embodiment. In this embodiment, the system may include an application 100 that may be downloaded from a website that then operated in conjunction with the system shown in Figure 1.

The system shown in Figure 1 may be implemented using one or more server computers that execute a plurality of lines of computer code that implement the functions and operations of the system. The application may be a software application that runs on a computing device with sufficient processing power ( a processing unit), memory and connectivity to interact with the enterprise collaboration system, such as a personal computer, laptop computer, PDA, PocketPC device, a cell phone, or a mobile handset and the like since the system is not limited to the particular type of computing device on which the application is executed.

The application 100 may include one or more workspaces 101 (described below in more detail) that provide the same functions and operations as the solutions zones described above in Figure 1. Each workspace may further include one or more collaborative tools 102 that permits the user of the application to collaborate with other users of the system. In an exemplary embodiment, the collaborative tools are based on the known Skype platform and technology.

The collaboration tools permits the system to manage members of the workspace inside or a firewall as well as outside of the firewall of an enterprise. The collaborative tools in an exemplary embodiment may include a task list, calendar, whiteboard and document review portion. The task list allows members of a particular workspace to coordinate tasks for the project/goal associated with the workspace while the calendar permits the member to coordinate on meetings, etc. The whiteboard permits the members to collaborate with each other on ideas, etc while the document review portion permits the members to review and finalize a document among the members. In an exemplary embodiment, the document review portion may be built on Microsoft Word. The system permits a network of user who can communicate with each other/collaborate with chat sessions and VoIP between the users.

Figure 4 illustrates an example of a webtop of the second embodiment of the enterprise collaboration system. The webtop is part of the application running on a computing device of a service request organizer (which may be a web browser or an application program) with tabs to provide access to the webtop (which is private to the individual user), communities (which are the shared area of the enterprise collaboration system), one or more workspaces (that permit the user to submit/work on a service request with the users of the enterprise system), web 2.0 that provides access to various known Web 2.0 services and applications and an add page tab. The webtop page also has one or more portions such as a "my connections" portion that shows the connections of the particular user, a "latest requests" portion that shows the service requests of other connections of the user, a "my communities" portion that shows the communities with which the particular user is associated, a "polls" portion that permits the user to post pools for the users of the system (wherein the system may use the social network of the enterprise to send out the poii and the user can create tags for the poll and select the users who receive the poll), an "ask the network" portion that permits the user to submit a new service request, a "messages" portion that shows the messages for the user within the enterprise cot laboration system and a "my network status" portion that shows the status of the network of the user.

Figure 5 illustrates a first service request user interface of the second embodiment of the enterprise collaboration system. In this user interface, the user can enter a new service request may be by a wizard forming part of the software resident in the application as shown in Figure 5.

As shown, the user interface may provide instructions to the user to fill out the new service request form. Figure 6 illustrates a second service request user interface of the second embodiment of the enterprise collaboration system. In this user interface, the service requester can specify keywords for the new service request , and permit the user to select suggested participants or targeted participants for the service request so that the service request originator can publish his service request to system recommended participants or to other targeted participants.

Figure 7 illustrates a service request response user interface of the second embodiment of the enterprise collaboration system. As shown in Figure 7, the new service request is shown in the "ask the network" portion and the same portion may receive responses to the service request that are also displayed in the "ask the network" portion. Figure 8 illustrates a create workspace user interface of the second embodiment of the enterprise collaboration system. In particular, the user with the new service request may then create a new workspace (using the create workspace button) for the new service request.

Figure 9 illustrates a view service request user interface of the second embodiment of the enterprise collaboration system. A particular user with his/her web top is able to view other service requests from other users of the system in the "latest requests" portion of the webtop.

Figure 10 illustrates a second view service request user interface of the second embodiment of the enterprise collaboration system wherein the user can view events and mark those in which he is interested.

Figure 11 illustrates a recommended participants user interface of the second embodiment of the enterprise collaboration system. In particular, as shown in Figure 11, the service requester may be advised by an intelligent database forming part of the software at a server of other participants whose skills may be useful in solving the problem. In the example shown in Figure 11, there are no recommended first degree contacts with the appropriate skills for the particular service request.

Figure 12 illustrates a response user interface of the second embodiment of the enterprise collaboration system. In particular, each user of the system may then signal his/her interest to the service requester and ask to join the workspace. Figure 13 illustrates a submit abstract for the service solution of the second embodiment of the enterprise collaboration system so that the participant may submit a detailed response, and may receive an invitation to join the workspace for the service request originator.

Figure 14 illustrates a dashboard of a workspace of the second embodiment of the enterprise collaboration system. In particular, each workspace contains a number of tools for assisting in the solution of the problem the subject of the service request in question. The user interface shown in Figure 14 is a workspace for the service request organizer. In particular, each workspace may include an objectives portion, an approach portion, a "my tasks" portion, a calendar and a workspace participants portion that shown the participants and permits the user to chat or call with each other and add or delete participants.

In a scenario illustrating an embodiment of the system, a registered user from an enterprise representing the R&D function is looking for help in solving a problem within an R&D project or a product development project. The user is looking for assistance from his trusted contacts in the web top.

The registered user structures the problem abstract using Microsoft office (word, excel etc) or using the Rich Text Format (RTF) available in the present system. If structured in Microsoft office the user copies and pastes the abstract to the system browser.

* The user publishes the service request to his web top (the user has the option to publish to specific individuals in web top, to all members of the web top or to one or more Communities). During publication the user provides the following information: Links the service request to calendar so that members of the users web top can see timelines related to the project (specifically the publication date, deadline for submissions, anticipated start and end dates for the project.

* Associates a tag" that best summarizes the problem. This tag will then be available for all individuals in the web top who can search using the "tag".

This "Tag" will effectively act as a common identifier for all R&D projects in the category.

* Specifies the commercial value associated with solving the problem.

* The user receives solutions submitted by members of his network. The solutions are associated with the problem abstract the user posted and linked to the "tag" that was specified for the problem.

* The user reviews the solution abstracts that are presented and decides on a short-list of solution providers.

* The user opens a workspace and invites the short-listed solution providers into the * When opening the workspace and inviting the successful solution providers, the user provides feedback for the non-successful proposals. The feedback is added as a comment to the non-successful proposals and the event status changed so that "interested parties" are made aware of the success/failure of their proposal. Notification may also be sent via email.

* When the problem has been solved and the workspace closed, the user may choose to create a personal blog entry to present the results to their private network.

A second scenario illustrates another embodiment in which a registered user is also within an R&D department and looking for help in solving an R&D problem or a product development project. The user is looking for assistance from the members of the different communities the user belongs to.

* The user structures the problem abstract using Microsoft office (word, excel etc) or in the RTF available in the system. If structured in Microsoft office the user copies & pastes to the system browser.

* The user publishes the service request to a number of Communities they are a member of. During publication the user has to provide the following information: * Links the service request to calendar so that members of the Communities can see timelines related to the project.

* Associates a "tag" that best summarizes the problem. This tag will then be available for all individuals in the Communities who can search using the "tag". This "Tag" will effectively act as a common identify for all R&D projects in the category.

* Specifies the commercial value associated with solving the problem.

* The user receives solutions submitted by members of Communities. The solutions are associated with the problem abstract and linked to the "tag" that was put for the problem. The user can view all submitted solutions from "My Service Requests" in the Web Top.

* User reviews the solution abstracts that are presented and decides on short-list.

* The user opens a workspace and invites the short-listed solution providers into the workspace to solve the problem. Each solution provider that accepts the invitation is added to the users Private Network.

* When opening the workspace and inviting the successful solution providers, the user provides feedback for the non-successful proposals. The feedback is added as a Comment to the non-successful proposals and the service request status changed so that "interested parties" are made aware of the success/failure of their proposal. Notification may also be sent via email.

* When the problem has been solved and the workspace closed, the user may choose to create a community blog entry to present the results to the Communities they are members of.

In a third scenario for an individual who is from the scientific and technology community and currently at a university or another enterprise, the individual is looking for a commercial gain from his specialist knowledge by solving problems posted by their Web Top contacts or by other community zone members.

* The user chooses to browse for problems posted by contacts in their Web Top.

* Seeing that there are a significant number of problems, the user selects a "tag" to filter down to problems categorized by the selected tag.

* The user reviews a number of problem abstracts and adds them to "My Problems" to deal with later.

* The user is a member of several Communities and could choose to browse the problems posted to each Community in the same way he just has for the Web Top. However, rather than browsing each Community separately, the user decides to search for problems posted to the network using the search function. The user may search by keyword, event originator, date range through which problems were published or reach deadline or by tag.

* The results are returned from all Communities of which the user is a member. A list of tags used to categorize the problems is also returned allowing the user to filter the results bytag.

* The user reviews the results and adds several to "My Problems".

* The user now reviews "My Problems" and decides to submit solution abstracts to those he is interested in solving.

* The user structures the solution abstract using Microsoft office (word, excel etc) or using the Rich Text Format (RTF) available in Zogix. If structured in Microsoft office the user copies & pastes the abstract to the Zogix browser.

* The user submits the solution abstract to the problem originator.

* The user still has problem abstracts they have not submitted a solution abstract for. When the deadline approaches for those problems the user will receive a notification of the pending deadline so that he can decide whether or not to submit an solution abstract.

* The user receives notification that a solution abstract has been accepted and is invited to join a Workspace to solve the problem.

* The user accepts the invitation and joins the Workspace. On first entering the Workspace, the user is required to accept the Terms and Conditions (include IF transfer agreement).

* Tools in the Workspace are used by the workspace members to organize the project (Project Dashboard, Task lists and Calendar) and to provide communication (IM, VoIP, Discussion Board) and collaboration capabilities (Whiteboard, Shared Folders, Document Review, Application Sharing).

* The members of the Workspace solve the problem and receive payment from the problem originator.

In a fourth scenario, an individual from an enterprise representing the marketing and new product development function wants solicit product feedback from trusted contacts in the Web Top.

* The user structures an online survey to gauge product feedback using one of the online templates provided by the system. The online template provides a mechanism for the user to structure the survey that may be published to the users Web Top or the Communities of which they are a member.

* The user publishes the online survey to the Web Top. During publication the user adds in the timelines and "tags" the event for other users to locate the form. The user will also provide details of the value of the feedback -this may be monetary or other commercial value.

* The user receives product feedback from individuals in Web Top.

* Each product feedback may be viewed and ranked by other members of the Web Top.

* The user reviews all results and obtains not only the direct feedback of individuals, but further ranking on how valuable that feedback is seen to be.

* The feedback is summarized for the user.

In a fifth scenario an individual from an enterprise representing the marketing or new product development function seeks feedback on a new product prototype and to gauge initial reaction from his trusted contacts in the Web Top.

* The enterprise user creates a base concept using the system web based prototyping tool * The user publishes the base to their private zone inviting their contacts in the Web Top to provide their input. When publishing the event, the user adds the timelines and "tags" the event for other users to locate the prototype. The user will also provide details of the value of the feedback -this may be monetary or other commercial value.

* Each contact of the user in the Web Top can view the base concept and may create a different prototype that is submitted back to the user.

* Each prototype provided by other members may be ranked by other contacts in the Web Top. Each prototype is also tagged, so that users can search for the most popular tags and associated products to these tags.

* Based on these rankings, the enterprise user picks up the top three with people who participated in the project invited to be "Lead customers" for the product.

* Initially the individual user who is also member of an enterprise puts this to all other enterprise users on the system and their friends. This creates a large enough low risk sample of end users.

* A similar exercise can be undertaken by publishing to specific Communities.

* Tools are employed that permit enterprises to analyze the peer ranked prototype.

The system may have some or all of the functionalities listed in the following Tables: Core Functionality The core features listed below in this table may be, in an exemplary embodiment, a piece of software code with a plurality of lines of computer code that may be executed by a processing unit of the enterprise system or by the computing device that executes the application.

Core Feature Description Functions I

Core Feature Description Functions

Registration Allows a user to Register New Member (implemented set up a new New members will provide account details as a account for including first name, last name, location, registration themselves or username, password, skype id, email address, portion of the for the enterprise.

industry sector, interest in community zones enterprise they represent. . and profile information.

system) Username is a minimum of 6 characters and must start with a letter. Spaces are not allowed.

The profile information is entered as rich text/html using a web-based rich-text editor

all other fields are text.

Register Invited Member Invited members will be prompted for the same information as above.

The invited user may already be registered with an alternative email address. To allow for this situation, an option will allow an invited member to provide their current account details when they already have account rather than having to register an alternative account.

The invited member will automatically be added to the invitee's network on successful registration.

Register Enterprise An individual may register for an enterprise account that they represent. If the individual does not already have a system account they will have to register an individual account at the same lime. When registering the enterprise the user has the choice to create a Private or Public Community Zone that all enterprise subscribers will be automatic members.

Core Feature Description Functions

Verify & Activate Account (Either email providing link to new member which confirms email address or verification _______________ ________________ through organization) Download System Desktop Client Allows the System Desktop Client install program to be downloaded by the registered user.

Build Profile (both Enterprise and individual) During the registration process, the user will be prompted to provide profile information for the account. The user's profile allows the user to supply the skill set that they possess.

This will enable other users to better target events to users with appropriate skill.

Customise Individual Profile Any time after registration an individual will be able to edit and update their profile.

Customise Enterprise Profile Any super user for the enterprise may edit the _________________ __________________ Enterprise profile Set Enterprise Privacy Settings: * Profile can be seen in the system's Enterprise community zone (similar to linked in for groups section).

* Profile can only be seen by users in the Enterprise Community zone The privacy setting is initially set during registration but may be changed at any time after registration by the super user for the _________________ enterprise.

Core Feature Description Functions

Invite Individual to Enterprise An enterprise super user may invite other individuals to represent the enterprise. On accepting the invite, the individual will have to register (if not already a member) and create their profile. The invitation will be for this individual to be a user or super user.

Super users have the ability to invite other individuals to the enterprise community zones, while users don't.

Manage Enterprise Users Super Users for an enterprise can manage the users representing the enterprise (Invite Individual, Remove Individual, Change Role) Enterprise rote may be either: Super User or User.

Authentication! Allows an Manual Login Authorisation individual to Allows user to enter username and password (implemented identify to access their account. When logging in as an themselves to manually, the user will be given the choice to authentication the system and automatically login to the account from the portion of the determines the machine being used. lf the user successfully enterprise permissions that logs onto the account and the option to system) user has in the automatically login was checked the user will system.

be automatically logged in at future invocations.

Automatic Login When the user has selected automatic login, the credentials are "stored" locally and automatically used to login to the account when the client starts.

Core Feature Description Functions

Logoff Logoff allows the user to end a current "session" and stop using the client. On closing the client, the user will be automatically logged off from the system.

When logged off the user can select to log back into the same account, or login to a different account.

Preferences Preferences allow the user to customise the behaviour of the client to their personal configuration Presence This allows the Set Status Management user to configure Allows the user to mark their status as (implemented the status seen Offline, Online, Skype Me, Away, Not as a presence by other Zogix.

Available, Do Not Disturb and Invisible.

management users when portion of the online. In addition, the user can define personal enterprise status and assign that instead. The status system) determines how other users are able to interact with this user.

-If online, all operations are available.

-If Not Available or Do Not Disturb then IM, Voice and Video chat will be disabled.

File share, photos etc will be enabled.

-If Away, Voice and Video will be disabled but IM enabled so that information can be picked up when the user gets back to their machine.

-Offline, all services disabled. User does not appear to be online.

-Online, all communication and services are enabled.

Core Feature Description Functions

Set Status for Specific WebTop As above, but allows the user to set different statuses for different zones.

Customise Status Multiple Allow separate Zogix Deployment deployments Zogix instances Given the staging and production to be deployed environments and enterprise sales an option on the same is required to allow multiple installations of machine and Zogix on a single machine.

point to different servers Web Top Features The webtop features set forth below in the table are implemented, in an exemplary embodiment, as separate modules that are part of the webtop which may be a software application/element within the application.

Web Top Description Functions

Feature Network Allows the user Invite Contact from Private Network Creation to setup and (subscribers) and manage the. . . Individuals paying a subscription fee will be Management contacts in their able to invite any registered member of the social network. . . system that they can "see' while viewing their network (see below) and their contact's network (to third degree of separation). Second and third degree contacts may not be visible if the relationship privacy settings hide the relationship. In addition, subscribers may choose to invite the contact via referral through the network. A referral request may be made to an immediate contact and the referred onto their contact. The referral process is available up to third degree of separation only.

Invite Contact from the Private Network (non-subscribers) Any visible contact may be invited through a referral process where you request your immediate contact to refer your invite onto their contact and so on. This referral process is available up to a third degree of separation ____________ _______________ only.

Invite New External Contact and Recommend a Community An external invitation can be made by a user. In this case, the invited member will be directed to register for an account and on account activation the contact details will be added.

The external contact may already be registered with the system. If that is the case, the invited contact does not have to re-register.

Web Top Description Functions

Feature Import Current Contacts from Outlook, Hotmail, Yahoo Any individual can import existing contacts from Outlook, Hotmail or Yahoo -the imported contacts will be sent an automatic invite. If the email address is already registered in the system, a direct invitation will be sent, otherwise the user receiving the invite will be asked to register with the system. As previously indicated, the invited user may already be registered with the system using a different email address. From the invitation they will be able to log in as an existing user and then ______________ _________________ accept or reject the invitation.

View Contacts & Status Shows a list of all system members directly connected to the user and their current status (see Presence Management above).

Manage Invitations An individual may review the invitations they have made and see the current status whether accepted, rejected or pending. The user may also remove invitations from the list (clean-up).

If an invitation is pending, the invitation will be withdrawn if removed.

Edit Privacy/Privileges The relationship between a user and each of the 1St degree contacts may be restricted to hide the relationship from other members of the system network. If the relationship is hidden, no other _____________ ________________ system users will be aware of the connection.

View Contact Details Allows an individual to view the profile for a first degree contact and allows the user to navigate and see the contacts blogs and wiki.

The first degree contacts of the contact will also be displayed (subject to privacy settings).

Web Top Description Functions

Feature View Contact's Network (till third degree of separation) Allows an individual to browse the second and third degree contacts (based on privacy setting of that relationship).

View Details of Contact's Contact (i.e. friend of a friend) Allows an individual to view the profile of a second or third degree contract (where privacy settings allow the relationship to be seen). The first degree contacts of the contact will also be _____________ ________________ displayed (subject to privacy settings).

View Referral Requests Requests for referrals to individuals in your network may be approved or denied. If denied a reason may be provided as well.

Refer Contact When a referral is requested, the user is able to add his own comment to the referral request and then forward the referral on to his contact for either further referral or to make the invitation that has been referred (i.e. facilitate

the introduction)

Remove Contact A user can remove contacts they no longer interact with from their contact list.

Confirmation will be requested before the contact is removed. Note: confirmation should be requested if the contact should be removed from Skype as well as the system.

Web Top Description Functions

Feature Block/Unblock Contact A blocked contact effectively stops that contact from seeing when a user is online. This is similar to setting the status to offline, but only affects the blocked contact. A blocked contact is unable to obtain information from the individuals machine until unblocked Search Contacts (via social network and/or Contact results show the profile, degree of separation and member of which Community Zones. If separation is beyond third degree the _____________ ________________ degree of separation will not be displayed.

What's New Show's latest contacts joining personal network and/or Community Zone(s) user is a member of. The display shows the name of the contact, degree of separation (up to 3rd degree) and the Community Zone they have joined. Selecting an individual will "View Contact Details" Service Allows the user View Latest Services (What's new -new Management to: services in the web top) -publish and Provides a list of the services most recently manage services published through the private network. The list across Share, will include services posted by the user as well Trade and as their immediate contacts. Details include the Develop to their title of the event, the originator, when it was Web Top and/or last changed and an icon showing the current Communities status. The list may be sorted by any field. On clicking the event, it should show the details of -access events. . the event (see View Network Service Details published by below members of the users Web Top

Web Top Description Functions

Feature View My Service Requests (categorised as owner or participant) Allows the user to navigate to the events they are interested in whether they originated the service request, have submitted a proposal or have added to their service requests for further

consideration. Details include the title of the

event, the originator, current status and date last _____________ ________________ changed. The list may be sorted by any field.

Create New Service Request Any user can create a service request. When the service request is created the user is able to structures the service request for publication (the actual structure depends on the type of service request). Each service request will have a title and the lowest common denominator will be rich text entry. The user may save the service request in draft format. Some service requests require the choice of a template for the specific service request (e.g. online survey, co-design product and develop product). When adding images, the user has the choice of uploading from local machine or selecting from Flickr.

Edit Service Request Details The originator may edit a draft service request prior to publication. After publication, the originator may add additional comments to the abstract but the original abstract will be read- _____________ ________________ only.

Web Top Description Functions

Feature Publish Service Request Service requests can be published with different privacy setting: 1 -Published to specific first degre e contacts 2 -Web Top Zone all first degree contacts 3 -Communities Any user is free to publish to the Communities they are a member of.

Non-Enterprise subscribers when published to communities will require the system to open a workspace and manage the service request execution. The system will charge a transaction fee for successful resolution of the service request.

During publication: -the publication date will be recorded along with a deadline, the stafl date to commence work and an end date/closing date for the service request to be finalised.

-the user will indicate the industry sector and skills they think are needed to solve the problem. Once the relevant skills have been added the first degree contacts that appear to have relevant skills will be identified so that the user can automatically select from those when publishing to spccific first degree contacts. The identified skills will also he used to help readers of published service requests to identify which of their first degree contacts has relevant skills that could be leveraged to provide a solution.

-the user will add details of the value for the service request resolution. This is most likely a monetary value or other commercial value as viewed by the originating user. (e.g. lead user for a product campaign).

-the user provides one or more tags that best summarises the problem. These tags will be available for individuals to use for search and ______________ _________________ provide a categorisation for the events.

Web Top Description Functions

Feature -if publishing to the Communities the user will be able to select which of their Communities the service request should be published to (may be single, multiple or all).

-when publishing a product, the user has the choice of whether they will personally fulfil the order or have the system fulfil the order View Service Request Details, Responses & Status Allows a user to open a specific service request they are interested in. The user may be an originator or a participant that has submitted a response.

-The originator will see the original abstract along with all responses to the event.

-A participant that has submitted a response will view the original abstract along with their proposal and any comments received from the originator. When viewing an event, a list of the 1st degree contacts who appear to have compatible skill sets with the event will be displayed for both the originator and _____________ ________________ participant.

Delete Service Request A user can delete a service request at any time.

If the service request is deleted after it has been published, the originator marks the service request to be deleted and adds a comment. This allows interested parties to be notified that the service request is being deleted. After two weeks the service request marked to be deleted will be removed.

Web Top Description Functions

Feature Browse Network Service Requests Allows service requests posted by 1" degree contacts to be browsed. The service requests displayed may be filtered by the tags assigned during publication and may be sorted by the originator, title, date last changed or status.

Search Network Service Requests Allows the user to search for service requests posted by 1 degree contacts by keyword

search, field search and tags (or combinations).

The results may be sorted by originator, title, date last changed or status and may be further filtered by tag.

View Network Service Request Details Service requests located by browse or search may be viewed by the user. The abstract will be displayed along with a link to the originator and links to degree contacts that appear to have compatible skill sets to assist in proposing a solution.

Add Network Service Request to My Service Requests Allows a user to mark a service request for inclusion in the list of events they are interested in (My Service Requests).

Create Solution Abstracts The user may create an abstract that details how they would solve the event. This solution abstract may be saved for submission at a later stage (navigate through My Service Requests).

Once saved, a draft abstract may be edited and resaved before being submitted.

Web Top Description Functions

Feature Submit Solution Abstract/Proposal for a Service Request When comfortable with a solution abstract the user can submit the solution abstract to the originator. This will appear in the originator list of responses to the submitted service request.

Reject Proposal(s) At any stage after receiving a solution abstract the originator may reject the proposal. When rejecting the proposal the originator should provide feedback on why the proposal has been ______________ rejected.

Open a Workspace and Invite Short-Listed Solution Providers (Service Request Originator) This function allows the service request originator to short-list acceptable solution abstracts and invite the solution providers into a At this stage, the service request originator should provide feedback for unsuccessful proposals. The comment will be added as feedback to the proposal and notification given to the unsuccessful parties.

The service request details and accepted solution abstracts are automatically added into the Workspace.

The workspace has a monthly charge per _____________ person.

Receive Invitation to Workspace The accepted solution providers will receive a notification to participate in the workspace for the service request. -34..

Web Top Description Functions

Feature Receive Notification/Feedback Unsuccessful participants will receive feedback that they have been unsuccessful. This feedback will be in the form of a comment added to their solution abstract.

Deadline Alert Each problem has a submission deadline for proposals. When the deadline is approaching each user interested in the problem that has not submitted a proposal will be notified via an alert (this could be on user's home page and/or ______________ _________________ email).

Tools Communication IM and collaboration Provides a link to the system instant message tools provided functionality.

for the Private Zone. VoIP

Provides a link to the system VoIP _____________ ________________ functionality. Blog

Allows the user to create an online journal or "weblog" within their private zone that allows the user to share thoughts with 1st degree contacts. Wild

Allows the user to publish additional pages within their private zone that can be accessed _____________ by their l degree contacts.

System Communities The system community features set forth below in the table are implemented, in an exemplary embodiment, as separate modules that are part of the system community which may be a software application/element within the application.

System Description Functions

Communities Feature Community Allows the user Browse Communities Management to locate, join, Any user may browse the Public Communities create and and Private Zones they are a member of. The manage.

information displayed for each Community Communities. .

will include the creator, name, description,

industry sectors, date created and number of members. Unless the user is a member of the zone, further information is not available.

Search Communities

The search facility allows keyword and field

search across creator, name, description,

industry sectors and date. Information displayed for search results for each Community will include the creator, name,

description, industry sectors, date created and

number of members. Unless the user is a member of the zone, further information is not available.

System Description Functions

Communities Feature Create Community New Communities can be created by any user subscribing to the network. The zone creator will be the Super User for the new Community.

When creating the community zone, the user

will provide a name and description for the

zone and associate it to one or more industry sectors. In addition, the user will configure the zone to be private or public. Private Communities are not visible to other users unless specifically invited to join the zone. The

name and description of all Public

Communities will be visible to all users.

However, unless the user is a member of the zone the contents of the zone cannot be accessed.

Request Creation of New Community Any user may request the creation of a new Community. When requesting the creation of the zone, the user supplies the name and

description of the Community along with the

industry sectors it should be associated with.

The system will be responsible for creation and administration of the zone.

Delete Community Should a Community fall out of use or be abused the Super User may decide to delete the zone. Once deleted, all contents and information contained in the zone will not be available to the community.

System Description Functions

Communities Feature Request Membership Any individual may request membership to a Public Community.

For Communities administered by the system, the request is automatically accepted and the user will be added into the Community unless they have previously been blocked from the zone. When previously blocked, the system is required to specifically accept the membership request. For Communities not administered by the system, any super user of the Community can accept the membership request.

View Recommended Public Communities Provides a list of the recommendations the user has received to Public Community. Details displayed include the name of the user that sent the recommendation along with his personal note and zone details including the creator,

name, description, industry sectors, creation

date and number of members. The user may request zone membership to the recommended zone.

View Invitations to Private Communities Provides a list of the invitations the user has received to join a Private Community. Details displayed include the name of the user that sent the invite along with his personal note and zone details including the creator, name,

description, industry sectors, creation date and

number of members.

Accept/Reject Invitation to Private Community A user invited to a Private Community may accept or reject an invitation to join that zone.

System Description Functions

Communities Feature Layout Revamp of layout in the community zone.

In particular, the page is changed to allow the 151, 2, 3rd and network (Enterprise Community network -see below) to be accessed.

Reduction in number of frames.

Enterprise The enterprise Link to 1St degree connections Community community The icon/number/label displayed in the ECZ Network network operates network status for degree contacts provides in a similar way a link to a page displaying a paginated list of to the Zogix all first degree contacts of all members of the network status ECZ. When link is clicked the search results detailed above in appear in the top left frame with only the ECZ contact network status displayed below (i.e. two management frames on left) Sort by functionality allows sorting by current position, name, location and contacts.

Default sort order by name.

User can navigate back to ECZ.

System Description Functions

Communities Feature Link to 2' degree connections The icon/number/label displayed in the Zogix network status for 2 degree contacts provides a link that will display a paginated list of all 2nd degree Contacts to all members of the community zone.

The display should be similar to that gained by current navigation to 2' degree contacts.

Sort by functionality allows sorting by current position, name, location and contacts.

Default sort order by name.

User can navigate back to ECZ.

Link to 3rd degree connection The icon/number/label displayed in the Zogix network status for 3Id degree contacts provides a link that will display a paginated list of all 3 degree contacts to all members of the community zone.

The display should be similar to that gained by current navigation to 3 degree contacts Sort by functionality allows sorting by current position, name, location and contacts.

Default sort order by name.

User can navigate back to ECZ

System Description Functions

Communities Feature Link to ECZ network The icon/number/label displayed in the Zogix network status for your connections provides a link that displays a paginated list of aH 1st, 2nd and 3rd degree contacts of all members of the Community Zone Sort by functionality allows sorting by current position, name, location, contacts and degree of sc'paretzo,z.

Default sort order by name.

User can navigate back to ECZ.

Profile In addition to the information currently displayed, the top section should include a list of "paths" to the contact. The path should include the member(s) of the ECZ.

Communities Features The community features set forth below in the table are implemented, in an exemplary embodiment, as separate modules that are part of the community which may be a software application/element within the appiication.

Communities Description Functions

Feature Network Allows View Network Members Management Community Allows any member of the Community to view members to view, all member of the Community (subject to the expand and privacy settings of the zone member).

manage the Community network.

View Network Member Details Allows any member of the Community to view the profile of any other member of the ____________ _______________ Community.

View Membership Requests Any Super User of a Community may view the membership requests that are pending. If the user has been previously blocked, the date and reason for the block will be displayed.

View Details of User Requesting Membership Any Super User of a Community may view the ______________ _________________ profile of any user requesting membership.

Accept/Reject Membership Request Any Super User for a Community may accept or reject requests to join the zone.

Invite Network Members to a Private Community For Private Communities, the super user(s) _____________ _________________ may invite new members to join the zone.

Communities Description Functions

Feature Recommend Public Community to Network Member(s) Any member of a Public Community can recommend their degree contacts to join the zone. The recommended member will receive details of the Community and may request _____________ membership.

Invite Network Member to Private Zone (subscribers) Individuals paying a subscription fee will be able to invite any member of the Community to join their private network.

In addition, a subscriber may choose to invite second and third degree contacts that are members of the Community via referral.

Invite Network Member to Private Zone (non-subscribers) Non-subscribers may invite second and third degree contacts that are members of the Community via referral.

Non-subscribers are unable to invite other network members to their private zone if they are beyond third degree contacts unless they know that persons email address and can invite as a new external contact.

Communities Description Functions

Feature Block Member As a spam/content control mechanism any member of a zone has the ability to block another member of the Community to prevent abuse to the system. When blocking the network member, a reason must be provided.

The blocked user will be automatically blocked and will be informed by email that they have been blocked for the specified reason. The super user(s) of the zone will also be informed (to prevent inappropriate blocking). Where the Community Zone is public, The system will be informed of the member being blocked. The super user may re-instate the blocked member.

Service Allows the View Latest Service Requests Request members of the Provides a list of the events most recently Management Community to published to the Community.

access events (Share, . published by Details include the title of the event, the Trade, D I) members of the originator, when it was last changed and an eve op Community Zone icon showing the current status. The list may

be sorted by any field.

Browse Community Service requests Allows service requests posted to the Community to be browsed. The service requests displayed may be filtered by the tags assigned during publication and may be sorted by the originator, title, date last changed or status.

Search Community Service requests Allows the user to search for service requests published to the Community Zone by keyword

search, field search and tags (or combinations).

The results may be sorted by originator, title, date last changed or status and may be further filtered by tag.

Communities Description FunctioNs

Feature View Network Service Request Details Service requests located by browse or search may be viewed by the user. The abstract will be displayed along with a link to the originator and links to degree contacts that appear to have compatible skill sets to assist in proposing a solution.

Add Service request to My Service Requests (Private Zone) Allows a user to mark an service request for inclusion in the list of service requests they are interested in (My Service requests).

Create Solution Abstracts The user may create an abstract that details how they would solve the service request. This solution abstract may be saved for submission at a later stage (navigate through My Service Requests). Once saved, a draft abstract may be edited and resaved before being submitted.

Submit Solution Abstract/Proposal for an Service request When comfortable with a solution abstract the user can submit the solution abstract to the originator. This will appear in the originators list of responses to the submitted service request. The service request will be automatically added to "My Service requests" in the user's private zone.

Tools Communication News Feeds and collaboration Allows RSS feeds to be set up to provide news tools provided for the feeds appropriate to the Community Zone.

Corn mu n ities.

Communities Description Functions

Feature Community Blogs Allows any member of a Community to create an online journal or "weblog" within the Community that allows the user to share thoughts with other members of the corn niunity.

Blog Mining Allows individuals to search and find information posted through the community ____________ _______________ blogs.

Community Wild Allows any member of a Community to publish information within the Community that can be accessed by all members of the zone.

Default During creation Select image Images of a community Create community currently allows a user to zone, the user add a new image, this should be changed to can select an "select image" existing "default" The user is then able to select from an existing image or upload default image, or upload a new image. This a new image to image will be displayed in the communities be used to page, within the community and in the pre-represent the joining community screen.

_____________ community.

Communities Description Functions

Feature Communities This allows the Direct Accessible URL URL user creating a While creating a community, the user will be community zone given the option to add a URL for web-access to specify a URL to a community zone. This un will allow the to be used to community to be accessed from outside the provide direct Zogix client.

access to the community zone The user creating the community zone will be given the option to allow non-members to view information contained in the community.

If access is restricted, the user will be prompted to login before viewing anything in the community.

If non-members are allowed to view the community zone, they will be able to do so within Zogix or externally using the URL. If the user tries to do anything in the community zone they will be prompted to login if they are an existing member and not logged into Zogix _____________ _________________ or to join the community.

Workspaces The workspace features set forth below in the table are implemented, in an exemplary embodiment, as separate modules that are part of the workspaces which may be a software application/element within the application.

Workspace Description Functions

Feature WorkSpace Allows the Invite New Member Management Workspace Allows the Workspace creator to invite new creator to members into the Workspace.

manage membership and lifetime of the Workspace.

Delete Member Allows the Workspace creator to remove members from the Workspace.

Close Workspace At any time, the Workspace creator may decide to close the zone. When closing the zone, the user is presented with the option to create a blog entry to present the resolution to their Private Zone or Community.

Service Allows all users View Service request Details request of the community Allows all members of the Workspace to view Management zone to view the * the details of the service request the details of the * Workspace has been created to resolve.

service request and accepted proposals.

View Accepted Proposal Details Allows all members of the Workspace to view the proposals accepted from the other members of the Workspace.

Workspace Description Functions

Feature Tools Communication IM/Group IM and collaboration.

Allows the user to Initiate the IM functionality tools provided in in Skype to one or more members of the the Workspace.

____________ Workspace.

V01P/Group VoIP Allows the user to Initiate the VoIP functionality in Skype to one or more members of the Workspace Project Dashboard The project dashboard provides a single point of reference that shows a high-level view of the project tasks and calendar along with project overview (i.e. Service request Details) and latest entries/changes in the Workspace (i.e. "What's new").

Task List The task list allows the project to be broken down into specific tasks and assigned to individuals in the Workspace. Each task is assigned a start and end date and can be updated with progress as the project progresses. Tasks will have visual notification when not completed to schedule or approaching deadline. Milestone tasks may also be provided -with the service request timelines propagated through when the Workspace is opened. Tasks added to the Task List will also be displayed in the Calendar.

Video Chat/Conference Allows the user to initiate the Video Chat _____________ ________________ functionality in Skype 2.0.

Workspace Description Functions

Feature Calendar The calendar provides a visual reference of daily tasks, meetings and other scheduled appointments. Each calendar entry may have the following details: Subject, L.ocation, Individuals involved, Start/End time, reminder notification. Reminders will be sent to _____________ Workspace members via email.

Whiteboard This tool allows Workspace members to draw together on a virtual whiteboard with the updates been seen in real-time by the other Workspace members using the whiteboard.

Drawing tools similar to "Microsoft Paint" will be provided.

Noteboard The Noteboard is a real-time tool that allows Workspace members to add/editldelete "post-it" notes to a virtual note board. The notes can be moved around and may be a combination of text and/or images.

Discussion Board This tool allows Workspace members to interact with other members via threaded discussions similar to a newsgroup or bulletin board.

Document Review Document review allows Workspace members to review office documents and provide comments that are shared with other ______________ Workspace members in real-time.

Workspace Description Functions

Feature Document Sharing Document sharing allows a document (or other office file type) to be shared between Workspace members and collaboratively edited.

Application Sharing Application sharing is a remote desktop capability that allows a Workspace member to share their desktop (and hence any applications they have running) with other Workspace members. The initiating user may choose to allow users sharing the desktop to interact with the applications rather than just remote ____________ _______________ viewing.

Folder Sharing This allows the Workspace to be configured to contain shared folders that allow files to be shared between all Workspace members.

The shared folders are automatically synchronized with changes made by other ____________ Workspace members.

Project Portfolio Management This allows all the projects that are running within the portfolio to be displayed in one ______________ _________________ single interface.

Task Management Task management extends the task list functionality with gant charts and export to Microsoft Project.

Workspace Description Functions

Feature PLM Features and Functions The tools enable product data to be stored in one place that can be shared by different functions. The different components of existing PLM systems include: -Product Data Management -Product Portfolio Management -Project Management Web-Based Prototyping These are lightweight 3 D design tools that can be used by individuals to create their own products.

Discussion This tool allows View Discussion List Board Workspace Provides a list of all discussion topics. The list members to includes: interact with -Discussion Topic Heading other members -Originator via threaded -Date/Time Posted discussions -Last Data/Time Updated similar to a -Number of Responses

newsgroup or The list may be sorted on any field.

______________ bulletin board. _____________________________________________ Create Discussion Topic Allows any member of the Solution Zone to create a new discussion topic. When creating the topic the member will provide: -A Discussion Heading -Details

Workspace Description Functions

Feature Read Discussion Topic This function allows a discussion topic to be viewed. The details posted by the originator will be displayed followed by all responses in the order they were received.

Each discussion point will be displayed with the following details: -Member -Date/Time Posted -Details Delete Discussion Topic Enables the discussion topic to be removed from the Solution Zone. This will remove the original posting and all responses.

This function is available to the originating _____________ _________________ member and to the Solution Zone Owner.

Create Response While reading a discussion topic, any member may create a response. The user only needs to pro vide the response details. The date/time will be automatically included when the response is _____________ ________________ submitted.

Delete Response Enables a response to be deleted from the discussion. The response originator, discussion owner or Solution Zone Owner may delete the ______________ _________________ response.

Whiteboard Allow images to Add Image be added to Allow images to be added to the whiteboard, whiteboard when adding an image, a dialog will be displayed allowing the user to browse to find a file. The image will be displayed in a rectangle ______________ _________________ that the user can resize.

File Sharing Show progress Download Progress while Add download bar that shows the amount downloading currently received and rate of download.

______________ files _____________________________________________ Task List Import plan Import plan needs to be reviewed and made more rigorous. Some plans fail import and result in a message indicating that "Microsoft ______________ __________________ project is not installed" Contact Management The contact management features set forth below in the table are implemented, in an exemplary embodiment, as separate modules that are part of the application.

Contact Description Functions

Management Zogix In the Private Existing Manage Functionality Network Zone and in the The existing manage functionality remains Status Contact pretty much unchanged although the profile management (contextual member details) will contain screens, the additional information (see below) Zogix Network Status frame allows the user direct access to l, 2 and 3d ______________ degree contacts Link to l degree connection The icon/number/label displayed in the Zogix network status for degree Contacts provides a link to the contact management page displaying a paginated list of all first degree contacts (effectively this is the same as selecting "Manage" from the Private Zone) Sort by functionality allows sorting by current position, name, location and contacts.

Default sort order by name.

User can navigate back to previous steps in the ______________ _________________ process.

Contact Description Functions

Management Link to 2nd degree connections The icon/number/label displayed in the Zogix network status for 2rd degree contacts provides a link that will display a paginated list of all 2' degree contacts to the member.

The display should be similar to that gained by current navigation to 2 degree contacts.

Sort by functionality allows sorting by current position, name, location and contacts.

Default sort order by name.

User can navigate back to previous steps in the _____________ ________________ process.

Link to 3rd degree connection The icon/number/label displayed in the Zogix network status for 3td degree contacts provides a link that will display a paginated list of all 3 degree contacts to the member.

The display should be similar to that gained by current navigation to 3r1 degree contacts Sort by functionality allows sorting by current position, name, location and contacts.

Default sort order by name.

User can navigate back to previous steps in the ______________ _________________ process.

Link to your network The icon/number/label displayed in the Zogix network status for your connections provides a link that displays a paginated list of all isi, 2nd and 3Id degree contacts.

Sort by functionality allows sorting by current position, name, location, contacts and dcgrce (4 sepa ration.

Default sort order by name.

User can navigate back to previous steps in the ______________ _________________ process.

Contact Description Functions

Management Link to Zogix network The icon/number/label displayed for Zogix network provides a link to see more details on the Zogix network.

Initially this link will display the "member keywords" allowing the user to search via keyword across the Zogix network. The results are displayed as the current search results.

Navigation allows the user to return to this _____________ ________________ page from the search results.

Navigation At each stage, the user can navigate back to the previous page they were in (i.e. from search results back to member keywords, back to _____________ ________________ contact management or private zone) Profile In addition to the information currently displayed, the top section should include a list _____________ ________________ of "paths" to the contact (if 2 or 31(1 degree) Generic Service Request

Generic Description FunctiOns

Service Request _________________ ___________________________________________

Generic Description Functions

Service Request _______________ _______________________________________ Add new A new generic Post Collaboration Request (title to be service service request agreed) request and allows a user to The initial step in this service request is similar response post a simple to that in Post Problem for Solution.

service request Fields to be completed are: title, currency, that does not fit value, deadline, abstract, add image, into the existing description and additional information.

categories The keywords should be made up from the

abstract, description and additional

information.

Target participants as other service requests.

Summary page should display all fields.

The posted service request should appear in my network activities with the label "collaboration ______________ _________________ request" Respond to Collaboration Request The respond page works identically to that when responding to an idea for development.

____________ ________________ Title of window should be "submit response" Service requests The service request features set forth below in the table are implemented, in an exemplary embodiment, as separate modules that are part of the service management module that is a module of the webtop.

Service Description Functions

Requests ___________ ___________________________ Post idea for The current Post Idea for development development mechanism When posting a service request for an idea supports a simple for development, the details page contains the

poil of good, following fields:

average and bad Originator: user, enterprise, Zogix which the new Title -Single line

functionality will Description -rich text field

replace with a Add Image (image allowing an image to be more customised associated with the service request

interface and Deadline -date field

slicker Reviewed by: (radio buttons) response/ratings -me -only originator sees the responses mechanism -the network -all invited participants can see and rate responses Add Poll -Check box that allows the user to add a poii to the service request When Add Poll is selected: controls appear (inline) to allow the user to add polling option

Initially there will be three text fields with

buttons to add (a new option), remove (remove the last option).

The user can post an idea for development without adding a poll.

Only polling options containing data are included in the poil (whitespace does not count as data).

If the user removes all polling options or leaves all options blank then the service _______________ ________________ request will not include a poll.

Service Description Functions

Requests _______________ ____________________________________ Keywords

Keywords are selected from the description

_______________ _________________ only Target Participants _______________ _________________ As current functionality

Summary

Displays all fields in the service request

______________ ________________ including the polling options.

Latest Service All service Latest Service Requests Requests requests should When published to an individual, the service be changed to request will appear in the users latest service use this requests. A link allows the user to open the mechanism service request and view the details page for the service request. If the service request is subject to network review, existing responses are shown in the bottom half of the page -new responses will automatically appear. (see rate responses below).

From this page the user has controls to go back to private zone, save the service request to the private zone, ignore the service request and respond to the service request.

On ignore and save, the user is returned to the private zone.

Respond opens a modal dialog allowing the user to respond to the service request.

Responded service requests are automatically saved to my network activities.

On posting a service request, the modal window will close and show the service request details in the top half of the page and either: my response or all responses in the bottom half (this depends on the service request and if subject to review by all ________________ __________________ members)

Service Description Functions

Requests ______________ ___________________________________ Respond to Responding to an Respond to idea for development idea for idea for On responding to an idea for development a development development is modal window is displayed showing: displayed in a -the description, image and deadline modal window. -the polling options (if applicable) If the service -space to add a comment request includes a p011 the user is If a poll is included then voting is mandatory able to "vote" for and the comment is optional their preferred If a poil is not included then the comment is option and add a mandatory.

comment.

If a response includes a vote and no comment the vote is included in the scoring on the details page, but the user's response is not displayed in the list of responses.

When the user votes for a specific polling option, the full graph of results is displayed dynamically. The user is able to change their vote after selecting (and the graph will be updated accordingly). The graph will also update dynamically based on the votes submitted by other people.

Note: until the user submits the response, their vote is not counted by other responders.

On submitting the response, the user is navigated to the idea for development details

page which shows a summary of the service

request and votes, and either my response or all responses depending if the service request is to be reviewed by the originator only or by _______________ ________________ the network.

Service Description Functions

Requests ______________ ____________________________________ Idea for Currently, there Service request details development are two pages for The service request details will display the details idea for full details of the service request and a graph development, showing the current poll results. The poll details and results are updated dynamically.

summary. These

will be combined For the originator, the service requests are into a single page always displayed in the bottom frame while that displays the my response or service requests will be service request displayed for a participant depending on who details, voting is to review the responses.

and service requests on the _______________ same page. ___________________________________________

Service Description Functions

Requests ______________ ____________________________________ Service request responses Each response is shown in a list where the highest ranked service request appears at the top and the lowest at the bottom.

Each service request can be expanded to show the details of the response.

For public review, each user may rank each response as good, average or bad. Good adds +1 to the overall rank while average stays the same and bad reduces the score by one.

Ranked responses will show the current ranking in a graph. The graph will appear dynamically when a user ranks the comment.

The graph will show both positive and negative scores.

Additional functions are available here: Collapse all: All expanded service requests are collapsed to display the users name, vote and score (if scored by the user) or buttons to rank the response.

Originator only: Shortlist: lop 5, Top 10 or Selected Participants, Delete Response When the selected participants option is selected, checkboxes appear next to each response allowing the user to select specific participants. The checkboxes will be displayed automatically when the user returns.

lop 5 and top 10, shortlist the current top 5 _______________ ________________ or top 10 ranked responses.

Service Description Functions

Requests ______________ Service Originator (and super users in an ECZ) may request access administration capabilities for a administration service request. Admin provides the following capabilities: -Purge service request -deletes the service request and all responses from Zogix -Edit deadline date -Re-publish service request (allows additional target participants to be selected) -view and print reports (see below) View/print This option allows the originator to open a report new window containing a printable report of a service request and all responses. If a poll was include the polling results graph will also be included.

The user can select to print short-listed responses only or all responses.

This option is available for all service _______________ ________________ requests.

Post Service For all service Add Image Request requests, image Each service request to allow an image to be

fields to be added to support the service request.

______________ added. ________________________________________ Super user Super users of an Within an enterprise community zone, a access Enterprise super user can access each service request as Community Zone if they are the originator of the service have access to request (i.e. they are able to see the full set of the originator responses to a service request and view/print view of a service report).

________________ request ______________________________________________ Save Draft For all service Save Draft without Closing Wizard requests that Save draft should display a message only support save indicating where the draft has been saved to.

draft, the draft The wizard should not close.

should be saved without closing _______________ the wizard _________________________________________

Service Description Functions

Requests _____________ Target Performance is Address Performance issues in Target Participants bad Participants The target participants screen has become very "heavy" and slow. The mechanism needs to be reviewed and updated to improve performance. At a minimum visual indication is required to show that information is being _______________ _________________ retrieved.

Service Originator should Service Request Details Request be able to see When viewed by the originator, the details Details where a service page for a service request should include a request has been list of participants and communities where _______________ posted the service request has been posted.

Add Participants The originator should be able to select and add further participants/communities once a ________________ _________________ service request has been published.

Geographical Breakdown The geographical breakdown features set forth below in the table are implemented, in an exemplary embodiment, as a geographical breakdown module that is part of the application.

Geographic Description Functions

Breakdown Geographical All search results Geographical Breakdown breakdown for members From search results page, the user will be able (including those to switch to location display that shows the in the contact location of all search results or connections on management and a Google map. (If the starting list is paginated, community zone) all pages should be taken into consideration -provide a link to not only the current page).

show all search The user can zoom in/out of map to show results via break down by country or city. Clicking on location on number in map navigates to page displaying Google maps just those contacts (the page will be paginated if necessary).

The user can toggle between the location display and the search results page.

When the number of results is below a fixed number (this needs to be determined via testing) -the markers on the map will represent specific members. Clicking on a marker representing a specific individual will _____________ ________________ open the dynamic profile directly.

Zogix network status The link from "Zogix network" in Zogix network status should display the map and allow the user to toggle between the location display and the member skills.

RSS/Atom Syndication The syndication features set forth below in the table are implemented, in an exemplary embodiment, as a portion of the enterprise system.

RSS/Atom Description Functions

Syndication ________________ ________________________________________ RSS/Atom Allow users to Add/Subscribe to RSS/Atom Feed Feeds add rss/atom Allows an RSS/Atom find to be added to a feeds to webtops Webtop or Communities. When adding the and to RSS/Atom Feed, the user should be given the communities option of which folder/group the RSS/Atom (including feed will appear under (see Organise Enterprise RSS/ATOM Feeds below).

Communities) The community zone should have a configuration option allowing any members or just super users to add RSS/ATOM feeds.

Notification of all feeds added by members to the zone will be provided to the super user with the ability to delete it if considered inappropriate. The notification appears in the super user area of the Community.

The super user has the ability to remove ______________ _________________ notifications.

Delete RSS/ATOM Feed Allows the user to remove the subscription to an RSS/ATOM feed. Confirmation of removal is required.

A community zone has a configuration option that allows a member or just super users to remove an RSS/ATOM feed. Notification of feeds removed by members will be added for the super user, with a link to re-subscribe if needed.

The super user has the ability to delete _______________ __________________ notifications.

Organise RSS/ATOM Feeds This function allows the user to organise the feeds in their private zone or community zone via specific folders/groups.

In addition, the user can configure the frequency of headline updated and the duration _____________ ________________ headlines should be stored.

RSS/Atom Description Functions

Syndication _______________ _______________________________________ View Headlines (for RSS/ATOM Feed) Allows the user to view the headlines received in the RSS/ATOM feed.

The style of the headline display is consistent _____________ ________________ with the Zogix UI.

Import RSS/ATOM Feeds This allows a user to import a list of RSS/ATOM Feeds into their private zone or _____________ ________________ community zone.

Add RSSIATOM Feed to Private Zone This function allows a user to add a feed used _____________ ________________ within Zogix to their private zone.

Share RSS/ATOM Feed This option allows any user to share the source of an RSS/ATOM feed with one or more 1st degree contacts. The shared feed appears as a recommendation in the Private Zone and, via preference, email.

This requires a new preference to be added for ____________ _______________ RSS/ATOM Feed recommendations. Blogs

The blogs features set forth below in the table are implemented, in an exemplary embodiment, as a portion of the enterprise system.

Blog Description Functions

Features Enterprise Enterprise To support enterprise use the following blogging tool blogging is functions are desirable: typically used for -Enterprise integrated Security purposes other -Approval Process for Posts and New Users than a personal -Content Auditing (Preferably Automated) diary including -Open Services -Both Usage and corporate Consumption communication, -High-Quality Enterprise Federated Search situation reports and project _____________ management. __________________________________________ Personal blog Allows an Create Personal Blog individual to When creating a personal blog, a new blog is create a personal automatically created for the user. In addition, blog linked to the private zone is updated to automatically their private include an RSS feed to the users blog.

zone. The blog is added to the The headlines for each blog entry need to "Enterprise provide a direct link to the comments (this blogging tool" may require individual subscription).

that Sits alongside the If the user is 2nd or 3 degree, an RSS link Zogix platform. should appear in the users profile allowing that members blog to be subscribed to. Two links should be provided, one is the general RSS link, while the second will automatically add the RSS feed to the private zone (similar to the +My Yahoo, Bloglines and Newsgator links.

URL for created blog will be _____________ ________________ selected_name.zogix.com

Blog Description Functions

Features Post article The user can post a new article from within Zogix. The user has the choice to publish to their personal blog, a community zone blog where they are a member of the community and to external blogs.

The user can select to publish to more than one ____________ _______________ blog.

Enterprise An ECZ blog is Create ECZ Blog Community an application During creation of the ECZ or once the ECZ Zone blog that enables has been created a super user is able to create a enterprise super blog linked to the ECZ. An RSS feed for the users or other blog will be automatically added to the ECZ to members enable the articles to be accessed from within (depending on the ECZ.

access control) to communicate During Creation, the user is able to set up the with all members security privileges and access control of the ECZ, mechanisms associated with the blog: customer -Read only access to the blog -restricted to communities or members of the ECZ, members of Zogix or partner WWW.

communities -Comment only access to the blog -restricted hosted within to members of the ECZ, members of Zogix or Zogix. Enterprise WWW specific features -write access to the blog -restricted to super enable security users of ECZ, all members of ECZ and access -approval required before publishing -is super controls user review and approval required before an article can be published to the blog? URL will be ______________ ________________ blogname.enterprisename.zogix.com

Blog Description Functions

Features Post Article This is essentially the same functionality as detailed above.

The user can post a new article from within Zogix. The user has the choice to publish to their personal blog, a community zone blog where they are a member of the community and to external blogs.

The user can select to publish to more than one ____________ ______________ blog.

Review/Approve Article If an Enterprise Community Zone blog is configured to require review and approval of articles to be published, the super user can view all pending articles, review individual articles, approve individual articles or reject individual articles. If rejecting, the super user is prompted for a reason the article is being ______________ _________________ rejected.

Zogix Guide (Launch window)

Logix Guide Description Functions

Features * ,.

_________ ______________________

Zogix Guide The guide Enable Actions from Guide currently Enable user to trigger actions from the guide.

prevents actions been triggered If possible, this should be done by allowing the while the guide user to click on the action while the guide is windows are being displayed.

being displayed.

User behaviour If this does not prove possible then each guide has shown that window should have a XJClose button users want to be allowing the user to close the guide window at able to action the that point.

______________ item. _____________________________________________

Logix Guide Description Functions

Features Link on Steps in Guide The three steps in the guide should be changed from boxes to ovals in style with Zogix logo.

Each step should link to a specific action.

Step 1 -highlight "my network" and display message describing what is displayed and how to expand your network. Editorial to be provided.

Step 2 -highlight my network activities and explain what is displayed. Editorial to be provided.

_____________ ________________ Step 3 -show solution zone link Workspace Access

Workspace Description Functions

Access Features Create Changes required Select Participants Solution to current All participants of a service request should be Zone mechanism when displayed in the screen when selecting Wizard opening a participants. Those previously short-listed solution zone should be pre-selected in the list.

Originator should be able to create a solution _____________ ________________ zone without inviting any participants.

Summary Page

The payment details page should be changed

to a summary page showing the title, image,

_____________ ________________ participants and terms and conditions.

Open Solution Zone on Create When originator finishes wizard and creates the Solution Zone, the solution zone should be _____________ ________________ launched in a new window.

Workspace Description Functions

Access Features Open The size of the Open Solution Zone Window Solution solution zone When opening a solution zone, the size of the Zone window should window is currently full screen. This should be not be full screen changed so that the screen opens at 80% of ______________ _________________ screen dimensions Direct Access Currently a Create Solution Zone to Create solution zone can A solution zone can be created directly from a Solution only be created button in the Solution Zones page.

Zone by following the service request The terms and conditions are required.

process. Direct The wizard process should be modified so access is required that: to allow a -the participants list is not displayed.

solution zone to -invitation page is not displayed be created without following the ______________ process. _____________________________________________ Import/Invitations/Notifications

Importl Description Functions

Invitations! Notifications Features Invite Allow more than More than 3 invites 3 invitations to Modify the UI/processing to allow more than 3 be sent in one go invitations to be sent at a time. The number of invites should not be restricted; user should be able to keep adding additional addresses for _______________ __________________ the invites.

lmportl Des cription Functions

Invitations! Notifications Features Email External mail Email addressing addressing should be Add emails initiated by a user should be addressed from addressed from that user's email address. This the user includes external invites, import, cz originating the recommendations, solution zone invitations, mail, document reviews, internal invites and referrals when notified externally. This list may not be complete -the requirement is that all emails initiated by one user to another user ______________ _________________ of Zogix should be addressed from that user.

Import When importing Show Messages for each import Contacts multiple contacts When importing contact a separate message only single should be shown for each import.

message is _______________ created Zogix Installation

Zogix Description Functions

Installation Features Installation Hide console Hide Console Windows windows during The console windows should be hidden during installation installation. Feedback has shown that people find the console windows "scary" and that it needs to hide what it is doing behind the _______________ __________________ scenes Member Profile

Member Description Functions

Profile Features Profile The profile Add Image Wizard wizard should On the profile page, the user should be able to allow the user to add an image to be displayed with their profile.

upload an image The image will be displayed inline on the page to be displayed and also shown in the summary page.

______________ with the profile _____________________________________________

Member Description Functions

Profile Features Contextual Display user's Display Profile Image Details profile image in The profile image should be displayed dynamic whenever that user's contextual details are ______________ information displayed.

Flag Changes in Private Zone

Flag Description Functions

Changes Features Flag Each time a Service requests Changes change occurs in Each time a service request: the private zone a -is added flag provides -the status changes visual indication -response received that something -deadline occurred has changed The service request and the service request type should be flagged to indicate that something has changed.

The flag should be removed after the service request has been opened (i.e. details displayed). The flag against the heading will remain while there are any flagged service ______________ _________________ requests under that heading.

Messages Whenever a new message is received, the heading should be flagged to indicate there is an unread message. The new message will also be flagged when the section is expanded.

The flag will be removed when the new message has been expanded.

The flag against the heading remains as long as _____________ _________________ any entries under the heading are flagged.

Admin Functionality

Admin Description Functions

Features

Admin Description Functions

Features Setup Allow a Zogix Setup Enterprise Subscription Enterprise administrator to Currently a series of sql scripts are used to Subscription configure an configure an enterprise subscription and and ECZ Enterprise enterprise community zone. This process Subscription and needs to be automated allowing a non-Enterprise technical person to setup an enterprise Community Zone subscription and the associated community _____________ through UI. zone.

View Allow Zogix View Network Members Network administrator to Display a list of all member of the Zogix Members generate a report platform to a Zogix administrator.

of all users in the network through _____________ the UI. ___________________________________________ Subscription

Subscription Description Functions

Features Disable Need ability to Disable Subscription subscription configure Zogix Add variable to environmentrb allowing so that subscription to be enabled or disabled.

subscription If disabled, the subscribe link should be hidden process is (My Account still needs to be displayed for disabled and all enterprise subscriptions) and any member can members can connect to any other member as though they connect to each are a subscriber.

other and build their network.

This is intended to allow people to build their network and allow Zogix to gain scale but can be switched back to current behaviour by modifying in one _____________ place. ___________________________________________ While the foregoing has been with reference to a particular embodiment of the invention, it will be appreciated by those skilled in the art that changes in this embodiment may be made without departing from the principles and spirit of the invention, the scope of which is defined by the appended claims.

Claims (20)

1. Claims: 1. An enterprise system, comprising: an enterprise system; an application that interacts with the enterprise system, the application further comprising a community space with a community of user, a webtop space with a set of connections of an owner of the webtop and one or more workspaces wherein each workspace has a plurality of collaboration tools; and the webtop space having a service management module that is capable of generating, by a service request originator, a service request and is capable of distributing the generated service request to one of the webtop space and the community space.
2. 2. The system of claim 1, wherein the enterprise system further comprises one or more server computers that execute a plurality of lines of computer code to implement the operations of the enterprise system.
3. 3. The system of claim 1, wherein the application further comprises a plurality of lines of computer code executed by a computing device and wherein the community space, webtop space and the one or more workspaces are software modules.
4. 4. The system of claim 3, wherein the computing device further comprises a personal computer, a laptop computer, a personal digital assistant, a PocketPC device, a cellular phone or a mobile handset.
5. 5. The system of claim 1, wherein the plurality of collaboration tools are based on a Skype� service.
6. 6. The system of claim 1, wherein the plurality of collaboration tools further comprise a task list to coordinate tasks, a calendar to coordinate meetings, a whiteboard to collaborate ideas with other users and a document review portion to review documents.
7. 7. The system of claim 1, wherein the enterprise system further comprises one or more of a registration portion for registering a user of the system, an authentication portion for authenticating a user of the system and a presence management portion that manages the presence of the users of the system.
8. 8. The system of claim 1, wherein the webtop further comprises a network creation and management module that permits a particular user of the system to manage a network of users for the particular user.
9. 9. The system of claim 1, wherein the community space further comprises a community management module for managing the communities of the system and a community address Creator module that permits a uniform resource locator to be generated for a particular corn m unity.
10. 10. The system of claim 1, wherein each workspace further comprises one or more members of the workspace and wherein the each workspace further comprises one or more of an application sharing module for sharing an application among one or more members of the workspace, a folder sharing module for sharing a folder with one or more members of the workspace and a discussion board for discussions an issue with one or more members of the
11. 11. The system of claim 1, wherein the application further comprises a geographic breakdown module that shows search results on a map.
12. 12. The system of claim 1, wherein the enterprise system further comprises an RSS/atom feed portion that allows the user to add RSS/atom feeds to one of the webtop and the community.
13. 13. The system of claim 1, wherein the enterprise system further comprises a blog portion that allows the user to post a blog associated with the webtop.
14. 14. A method for enterprise service sharing, the method comprising: generating, by a service request organizer, a service request wherein the service request has one or more keywords associated with the service request and one or more participants who will receive the service request; publishing the service request at an ask the network portion of an enterprise system; creating, at a workspace portion of the enterprise system, a workspace for a project associated with the service request; receiving, at the ask the network portion, a response from an interested participant to the service request; and inviting the interested participant to join the workspace for the service request.
15. 15. The method of claim 14 further comprising providing a plurality of collaboration tools to each workspace.
16. 16. The method of claim 15, wherein providing the plurality of collaboration tools further comprises providing a task list to coordinate tasks, providing a calendar to coordinate meetings, providing a whiteboard to collaborate ideas with other users and providing a document review portion to review documents.
17. 17. The method of claim 14 further comprising one or more of registering a user of the system, authenticating a user of the system and managing the presence of the users of the system.
18. 18. The method of claim 14 further comprising permitting s a particular user of the system to manage a network of users for the particular user.
19. 19. The method of claim 14 further comprising managing the communities of the system and permitting a uniform resource locator to be generated for a particular community.
20. 20. The method of claim 14, wherein creating the workspace further comprises providing an application sharing module for sharing an application among one or more members of the workspace, providing a folder sharing module for sharing a folder with one or more members of the workspace and providing a discussion board for discussions an issue with one or more members of the workspace.