GB2392539A - Method and system for recognising a spoken identification sequence - Google Patents

Method and system for recognising a spoken identification sequence Download PDF

Info

Publication number
GB2392539A
GB2392539A GB0329733A GB0329733A GB2392539A GB 2392539 A GB2392539 A GB 2392539A GB 0329733 A GB0329733 A GB 0329733A GB 0329733 A GB0329733 A GB 0329733A GB 2392539 A GB2392539 A GB 2392539A
Authority
GB
United Kingdom
Prior art keywords
identifier type
identification sequence
recognising
voice recognition
recognition system
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
GB0329733A
Other versions
GB0329733D0 (en
GB2392539B (en
Inventor
Donald Michael Charles
Ashley Clayton
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
CityLink Melbourne Ltd
Original Assignee
CityLink Melbourne Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by CityLink Melbourne Ltd filed Critical CityLink Melbourne Ltd
Publication of GB0329733D0 publication Critical patent/GB0329733D0/en
Publication of GB2392539A publication Critical patent/GB2392539A/en
Application granted granted Critical
Publication of GB2392539B publication Critical patent/GB2392539B/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition

Landscapes

  • Engineering & Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Signal Processing (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Physics & Mathematics (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)

Abstract

A method for recognising a spoken identification sequence including one or more different types of identifiers, the spoken identification sequence having one of a plurality of possible predefined identifier type formats, the method including the steps of: (a) maintaining a database (3) of identification sequences having at least a first of said possible predefined identifier type formats. (b) establishing a connection between a caller (12) and a voice recognition system (2) operatively connected to the at least one database (3), (c) selecting one of said possible predefined identifier type formats, and (d) if the voice recognition system determines that the selected identifier type format corresponds to said first identifier type format, providing said spoken identification sequence to the voice recognition system (2) for analysis according to the first identifier type format.

Description

GB 2392539 A continuation (74) Agent and/or Address for Service: Derek
Jackson Associates The Old Yard, Lower Town, CLAINES,
Worcs, WR3 TRY, United Kingdom
GB0329733A 2001-07-23 2002-07-23 Method and system for recognising a spoken identification sequence Expired - Fee Related GB2392539B (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
AUPR6544A AUPR654401A0 (en) 2001-07-23 2001-07-23 Method and system for recognising a spoken identification sequence
PCT/AU2002/000981 WO2003010755A1 (en) 2001-07-23 2002-07-23 Method and system for recognising a spoken identification sequence

Publications (3)

Publication Number Publication Date
GB0329733D0 GB0329733D0 (en) 2004-01-28
GB2392539A true GB2392539A (en) 2004-03-03
GB2392539B GB2392539B (en) 2005-01-19

Family

ID=3830501

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0329733A Expired - Fee Related GB2392539B (en) 2001-07-23 2002-07-23 Method and system for recognising a spoken identification sequence

Country Status (4)

Country Link
US (1) US20050240410A1 (en)
AU (1) AUPR654401A0 (en)
GB (1) GB2392539B (en)
WO (1) WO2003010755A1 (en)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7359979B2 (en) 2002-09-30 2008-04-15 Avaya Technology Corp. Packet prioritization and associated bandwidth and buffer management techniques for audio over IP
US20040073690A1 (en) 2002-09-30 2004-04-15 Neil Hepworth Voice over IP endpoint call admission
US7978827B1 (en) 2004-06-30 2011-07-12 Avaya Inc. Automatic configuration of call handling based on end-user needs and characteristics
US7734463B1 (en) * 2004-10-13 2010-06-08 Intervoice Limited Partnership System and method for automated voice inflection for numbers
US8218751B2 (en) 2008-09-29 2012-07-10 Avaya Inc. Method and apparatus for identifying and eliminating the source of background noise in multi-party teleconferences
CA2903989C (en) * 2013-03-11 2021-06-01 Manuel FUSTES Toll payment collection with communication device
US9684797B2 (en) * 2014-12-11 2017-06-20 Intel Corporation Protecting privacy with secure digital signage in vehicle registration plates

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6122612A (en) * 1997-11-20 2000-09-19 At&T Corp Check-sum based method and apparatus for performing speech recognition
WO2000065814A1 (en) * 1999-04-23 2000-11-02 Nuance Communications Object-orientated framework for interactive voice response applications
US6223158B1 (en) * 1998-02-04 2001-04-24 At&T Corporation Statistical option generator for alpha-numeric pre-database speech recognition correction

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6119084A (en) * 1997-12-29 2000-09-12 Nortel Networks Corporation Adaptive speaker verification apparatus and method including alternative access control
US6922669B2 (en) * 1998-12-29 2005-07-26 Koninklijke Philips Electronics N.V. Knowledge-based strategies applied to N-best lists in automatic speech recognition systems
US6829478B1 (en) * 1999-11-19 2004-12-07 Pamela G. Layton Information management network for automated delivery of alarm notifications and other information
US6366220B1 (en) * 2000-11-08 2002-04-02 Bbnt Solutions Llc RF tag based system and method for drive-through applications

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6122612A (en) * 1997-11-20 2000-09-19 At&T Corp Check-sum based method and apparatus for performing speech recognition
US6223158B1 (en) * 1998-02-04 2001-04-24 At&T Corporation Statistical option generator for alpha-numeric pre-database speech recognition correction
WO2000065814A1 (en) * 1999-04-23 2000-11-02 Nuance Communications Object-orientated framework for interactive voice response applications

Also Published As

Publication number Publication date
WO2003010755A1 (en) 2003-02-06
US20050240410A1 (en) 2005-10-27
GB0329733D0 (en) 2004-01-28
AUPR654401A0 (en) 2001-08-16
GB2392539B (en) 2005-01-19

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20090723