ES2083976T3 - Aparato automatico de gestion de llamadas. - Google Patents
Aparato automatico de gestion de llamadas.Info
- Publication number
- ES2083976T3 ES2083976T3 ES89312857T ES89312857T ES2083976T3 ES 2083976 T3 ES2083976 T3 ES 2083976T3 ES 89312857 T ES89312857 T ES 89312857T ES 89312857 T ES89312857 T ES 89312857T ES 2083976 T3 ES2083976 T3 ES 2083976T3
- Authority
- ES
- Spain
- Prior art keywords
- call
- messages
- computer
- isdn
- switch
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
- H04M3/546—Arrangements for diverting calls for one subscriber to another predetermined subscriber in private branch exchanges
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q11/00—Selecting arrangements for multiplex systems
- H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
- H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1322—PBX
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13282—Call forward, follow-me, call diversion
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
- Exchange Systems With Centralized Control (AREA)
- Sub-Exchange Stations And Push- Button Telephones (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Abstract
UN ORDENADOR CONECTADO A UN CONMUTADOR ISDN A TRAVES DE UNA LINEA DE ABONADO DIGITAL ISDN, TIENE APARIENCIAS DE LLAMADA COMPARTIDAS CON UN NUMERO DE ESTACIONES TELEFONICAS CONECTADAS AL CONMUTADOR Y SOBRE LA BASE DE MENSAJES DE APARIENCIAS DE LLAMADA COMPARTIDAS ASOCIADAS PROVENIENTES DEL CONMUTADOR, CONTROLA LA ANTICIPACION DE LLAMADAS DIRIGIDAS A LAS ESTACIONES CON LAS QUE TIENE COMPARTIDAS LAS APARIENCIAS DE LLAMADA. LOS MENSAJES ASOCIADOS SON INTERPRETADOS POR EL ORDENADOR, QUE GENERA INFORMACION DE ESTADO DE ESTACION. EL ORDENADOR RESPONDE A MENSAJES ASOCIADOS CON LOS PREDETERMINADOS POR LAS ESTACIONES PARA SELECCIONAR UN DESTINO ALTERNATIVO PARA LA LLAMADA Y PARA TRANSMITIR MENSAJES ISDN AL CONMUTADOR PARA HACER QUE LA LLAMADA SE DIRIJA AL DESTINO ALTERNATIVO SELECCIONADO. LAS LLAMADAS PUEDEN DIRECCIONARSE EN FUNCION DEL TIPO DE LLAMADA, NUMERO LLAMADO U OTRO CRITERIO. EL ORDENADOR RESPONDE A LLAMADAS DIRIGIDAS A SI MISMO EN EL CASO DE QUE UNA ESTACION ASOCIADA ESTE OCUPADA Y CONECTA A UNA PARTE EN ESPERA CON EL TELEFONO PRINCIPAL CUANDO EL TELEFONO PRINCIPAL YA NO ESTE OCUPADO. EL ORDENADOR PUEDE CONECTARSE SIMULTANEAMENTE A VARIOS CONMUTADORES ISDN A TRAVES DE LAS LINEAS DE ABONADO ISDN PARA RECIBIR MENSAJES ASOCIADOS DE APARIENCIAS DE LLAMADA COMPARTIDAS PROVENIENTES DE VARIOS SISTEMAS DE CONMUTACION Y DIRIGIR LLAMADAS PARA UNA ESTACION TELEFONICA CONECTADA A UN CONMUTADOR O A UNA ESTACION TELEFONICA CONECTADA A OTRO CONMUTADOR.
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US29192288A | 1988-12-29 | 1988-12-29 |
Publications (1)
Publication Number | Publication Date |
---|---|
ES2083976T3 true ES2083976T3 (es) | 1996-05-01 |
Family
ID=23122450
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
ES89312857T Expired - Lifetime ES2083976T3 (es) | 1988-12-29 | 1989-12-08 | Aparato automatico de gestion de llamadas. |
Country Status (5)
Country | Link |
---|---|
EP (1) | EP0376525B1 (es) |
JP (1) | JP2778774B2 (es) |
CA (1) | CA2005116C (es) |
DE (1) | DE68925884T2 (es) |
ES (1) | ES2083976T3 (es) |
Families Citing this family (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPH04177960A (ja) * | 1990-11-13 | 1992-06-25 | Fujitsu Ltd | 伝言サービス制御方式 |
EP0670094A1 (en) * | 1990-11-20 | 1995-09-06 | Teloquent Communications Corporation | Telephone call handling system |
US5416834A (en) * | 1991-12-30 | 1995-05-16 | At&T Corp. | Redirection of calls by a communication terminal |
US5991387A (en) * | 1997-03-21 | 1999-11-23 | Siemens Information And Communications Network, Inc. | Monitoring and controlling channels to improve the interface of calls |
GB9822209D0 (en) * | 1998-10-12 | 1998-12-02 | Scient Generics Ltd | Telephony management system |
Family Cites Families (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4277649A (en) * | 1980-01-18 | 1981-07-07 | Bell Telephone Laboratories, Incorporated | Method and apparatus for screening telephone calls |
US4670628A (en) * | 1984-04-19 | 1987-06-02 | Boratgis James P | Reprogrammable call forwarding device |
US4661975A (en) * | 1985-03-13 | 1987-04-28 | Bell Communications Research, Inc. | Enhanced call-waiting service |
DE3511618A1 (de) * | 1985-03-29 | 1986-10-02 | Siemens AG, 1000 Berlin und 8000 München | Verfahren zur anrufverteilung fuer sammelanschlussstellen in einem zentralgesteuerten fernsprechvermittlungssystem, insbesondere in einer zentralgesteuerten nebenstellenanlage |
JPS6224761A (ja) * | 1985-07-25 | 1987-02-02 | Panafacom Ltd | 追跡呼出電話方式 |
US4739509A (en) * | 1986-03-21 | 1988-04-19 | American Telephone And Telegraph Company | Automated message chronicling system |
AU600213B2 (en) * | 1987-07-16 | 1990-08-02 | Octel Communications Corporation | Feature telephone integration device |
US4805209A (en) * | 1987-12-09 | 1989-02-14 | International Business Machines | Coordinated transfer of voice and information through a digital switch |
US4926462A (en) * | 1988-02-24 | 1990-05-15 | Vmx/Opcom | Interface to and operation of a voice messaging system |
-
1989
- 1989-12-08 DE DE1989625884 patent/DE68925884T2/de not_active Expired - Fee Related
- 1989-12-08 EP EP19890312857 patent/EP0376525B1/en not_active Expired - Lifetime
- 1989-12-08 ES ES89312857T patent/ES2083976T3/es not_active Expired - Lifetime
- 1989-12-11 CA CA 2005116 patent/CA2005116C/en not_active Expired - Fee Related
- 1989-12-29 JP JP1345094A patent/JP2778774B2/ja not_active Expired - Fee Related
Also Published As
Publication number | Publication date |
---|---|
EP0376525B1 (en) | 1996-03-06 |
JP2778774B2 (ja) | 1998-07-23 |
CA2005116A1 (en) | 1990-06-29 |
DE68925884T2 (de) | 1996-11-14 |
DE68925884D1 (de) | 1996-04-11 |
CA2005116C (en) | 1994-02-15 |
EP0376525A3 (en) | 1992-09-23 |
JPH02231852A (ja) | 1990-09-13 |
EP0376525A2 (en) | 1990-07-04 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
FG2A | Definitive protection |
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