EP3994579A1 - Procédé et système pour gérer une tâche de maintenance d'un véhicule automobile - Google Patents
Procédé et système pour gérer une tâche de maintenance d'un véhicule automobileInfo
- Publication number
- EP3994579A1 EP3994579A1 EP20747053.5A EP20747053A EP3994579A1 EP 3994579 A1 EP3994579 A1 EP 3994579A1 EP 20747053 A EP20747053 A EP 20747053A EP 3994579 A1 EP3994579 A1 EP 3994579A1
- Authority
- EP
- European Patent Office
- Prior art keywords
- server
- computing device
- data characterizing
- client module
- graphical interface
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000012423 maintenance Methods 0.000 title claims abstract description 43
- 238000000034 method Methods 0.000 title claims abstract description 31
- 238000004891 communication Methods 0.000 claims description 21
- 230000003993 interaction Effects 0.000 claims description 8
- 238000003745 diagnosis Methods 0.000 description 2
- 230000008569 process Effects 0.000 description 2
- 238000004378 air conditioning Methods 0.000 description 1
- 230000002457 bidirectional effect Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/46—Multiprogramming arrangements
- G06F9/54—Interprogram communication
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C5/00—Registering or indicating the working of vehicles
- G07C5/008—Registering or indicating the working of vehicles communicating information to a remotely located station
-
- B—PERFORMING OPERATIONS; TRANSPORTING
- B60—VEHICLES IN GENERAL
- B60R—VEHICLES, VEHICLE FITTINGS, OR VEHICLE PARTS, NOT OTHERWISE PROVIDED FOR
- B60R16/00—Electric or fluid circuits specially adapted for vehicles and not otherwise provided for; Arrangement of elements of electric or fluid circuits specially adapted for vehicles and not otherwise provided for
- B60R16/02—Electric or fluid circuits specially adapted for vehicles and not otherwise provided for; Arrangement of elements of electric or fluid circuits specially adapted for vehicles and not otherwise provided for electric constitutive elements
- B60R16/023—Electric or fluid circuits specially adapted for vehicles and not otherwise provided for; Arrangement of elements of electric or fluid circuits specially adapted for vehicles and not otherwise provided for electric constitutive elements for transmission of signals between vehicle parts or subsystems
- B60R16/0231—Circuits relating to the driving or the functioning of the vehicle
- B60R16/0232—Circuits relating to the driving or the functioning of the vehicle for measuring vehicle parameters and indicating critical, abnormal or dangerous conditions
- B60R16/0234—Circuits relating to the driving or the functioning of the vehicle for measuring vehicle parameters and indicating critical, abnormal or dangerous conditions related to maintenance or repairing of vehicles
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C5/00—Registering or indicating the working of vehicles
- G07C5/08—Registering or indicating performance data other than driving, working, idle, or waiting time, with or without registering driving, working, idle or waiting time
- G07C5/0808—Diagnosing performance data
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C5/00—Registering or indicating the working of vehicles
- G07C5/08—Registering or indicating performance data other than driving, working, idle, or waiting time, with or without registering driving, working, idle or waiting time
- G07C5/0816—Indicating performance data, e.g. occurrence of a malfunction
- G07C5/0825—Indicating performance data, e.g. occurrence of a malfunction using optical means
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F2209/00—Indexing scheme relating to G06F9/00
- G06F2209/54—Indexing scheme relating to G06F9/54
- G06F2209/541—Client-server
Definitions
- TITLE Method and system for managing a maintenance task of a motor vehicle
- the present invention relates to the field of systems for managing motor vehicle maintenance tasks.
- the invention relates in particular to a distributed system for managing a maintenance task of a motor vehicle as well as to a method implemented by means of such a system.
- the invention applies in particular to the management of maintenance tasks of passenger cars.
- the invention aims to overcome these drawbacks.
- the invention aims in particular to provide a method and a system which contribute to reduce the load in computing resources on the computing devices involved in the management of maintenance tasks which are on the sites where maintenance tasks are performed. and which are therefore configured to, in particular, interact with communication interfaces connected to diagnostic equipment on board motor vehicles.
- the invention also aims to provide a method and a system which contribute to allow on-site technicians and experts located remotely to manage in a collaborative manner, ie jointly, maintenance tasks of motor vehicles by means of communication interfaces. connected to vehicles.
- a first computer device on which a client module is executed, the client module being configured to interact with a communication interface which can be connected to on-board diagnostic equipment of a motor vehicle and
- a first server configured to control a graphical interface generated on a screen of the first computer device and interactions between the client module and the communication interface as a function of data characterizing operations carried out at the level of a second computer device transmitted by a second server configured for interact with the second computing device in order to transmit data characterizing operations performed at a second computing device.
- the first server can be configured to interact with a remote data source and / or a third server to acquire the client module.
- the first server can be configured to interact with a portal accessible by means of a browser.
- the graphical interface can be generated by means of a browser.
- the first and / or the second computing device can be a portable electronic device.
- the subject of the invention is also a method of managing a maintenance task of a motor vehicle, the method being implemented by means of a system as described above and comprising the steps of:
- the method can comprise the steps of:
- ⁇ Acquire the client module by interacting with a remote data source and / or the third server.
- the method may include a step consisting in transmitting, by the first server, data to reproduce the graphical interface on a screen from the second computing device to the second server.
- the method may include a step consisting in receiving, by the first server, data characterizing at least one right to request a particular assistance service.
- FIG. 1 is a functional diagram of a system according to the invention.
- FIG. 2 is a flowchart illustrating certain steps of a determination method according to the invention.
- a system 100 for managing a maintenance task of a motor vehicle is a distributed system, as shown in FIG. 1, which comprises a first computer device 101 intended to be operated by a technician on site and on which is executed a client module 102.
- the client module 102 is configured to interact, preferably wireless, with a communication interface 103 which can be connected, for example connected, to an on-board diagnostic equipment of a motor vehicle (eg OBD socket).
- OBD socket on-board diagnostic equipment of a motor vehicle
- the system 100 further comprises a first server 105 configured to generate and / or control a graphical interface 104 broadcast on a screen of the first computing device, preferably by means of a browser, and the interactions between the client module 102 and the communication interface 103 as a function of data characterizing operations performed at the level of a second computer device 106 intended to be operated by a remote expert and which interacts with a second server 107 configured to control a reproduction 111 of the graphical interface 104 on a screen of the second computing device 106 and monitor the operations performed at the reproduction level 111.
- the system 100 further comprises a portal 110, accessible by means of a browser, and a third server 108 connected to a data source 109 which are configured to interact with the first server 105.
- the first 101 and / or the second computer device 106 is (are) a (are) portable electronic device (s) (eg smartphone, tablet , etc.).
- a portable electronic device eg smartphone, tablet , etc.
- all the elements described above are used to implement a method for managing a maintenance task of a motor vehicle, as described below in connection with FIG. 2.
- the first server 105 receives data characterizing a request for the implementation of a maintenance task in connection with the first computer device 101.
- the portal 110 generates the data characterizing a request for the implementation of a maintenance task and transmits them to the first server 105.
- this data comprises data which characterizes i information relating to the vehicle, for example its make, chassis number, etc.
- the first server transmits the client module 102 to the first computer device 101.
- the first server 105 first performs a subsidiary step during which it uses the data characterizing a request for implementation of a maintenance task to determine data characterizing the client module 102 and / or acquire the client module 102 by interacting with the third server 108 and / or the data source 109.
- the first server 105 performs another subsidiary step during which it receives from the portal 110 data characterizing a right to request a particular assistance service. This is for example the case if the technician has previously subscribed to a particular assistance service by interacting with the portal 110.
- the first server 105 also takes these data into account to determine the data characterizing the client module 102 and / or to acquire the module client 102 by interacting with the third server 108 and / or the data source 109.
- the client module 102 is downloaded, installed and / or executed on the first device computer 101.
- the on-site technician can therefore operate the first computer device 101 to autonomously manage a maintenance task by interacting with the communication interface 103 connected to the on-board diagnostic and / or maintenance system of the vehicle.
- the first computer device 101 can also be operated at this stage by the technician to interact with the second server 107, for example to access, by means of a browser, a knowledge base stored on the second server 107.
- the first server 105 transmits data making it possible to generate the graphical interface 104 to the first computer device 101.
- a maintenance task eg reading fault codes, checking the air conditioning circuit, etc.
- the first server 105 determines data characterizing the availability of the second computer device 106. In other words, during this step, the first server 105 checks whether an expert operating the second computer device is connected to the second server 107. To do this, the first server 105 can regularly submit a request to the second server 107 which generates a transmission by the latter of data characterizing the availability of a plurality of connected computer devices. Then, according to a fourth step 204 of the method according to the invention, the first server 105 receives data characterizing operations carried out at the level of a second computer device transmitted by the second server 107.
- the first computer device 101 first transmitted to the first server 105 data characterizing a request for the implementation of a collaborative management process. Then, the first server 105 informed the second server 107 of the availability of a support mission then, in return, was informed by the second server 107 of the acceptance of the support mission by the second computing device. 106. The first server 105 then transmitted to the second server 107 data which allowed the second server 107 to control a reproduction 111, ie a true copy at all points, of the graphical interface 104 on a screen of the second computing device 106. Then, when operations have been performed with regard to reproduction 111, the data characterizing operations performed at a second computing device have been generated and transmitted to the first server 105 by the second server 107.
- the first server 105 controls the graphical interface 104 generated on the screen of the first computer device 101 and the interactions between the client module 102 and the interface of communication 103 as a function of data characterizing operations performed at the level of a second computing device.
- the first server 105 assumes during this step a role of gateway, so transparent for the technician on site, between the second device 106 and the communication interface 103.
- the second computer device 106 can interact directly with the on-board diagnostic equipment of the vehicle.
- the first server 105 also assumes another role which consists in restoring the operations performed at the level of the second computing device 106 on the graphical interface 104 broadcast on the screen of the first computing device 101.
- the first server 105 which fully assumes the load in computing resources necessary for the implementation of the maintenance tasks (eg fault diagnosis).
- the computing resources of the first computing device 101 may remain reduced insofar as the latter remains limited, according to the invention, to the distribution of the graphical interface 104 and to the management of interactions with the interface of the computer. communication 103.
- system and method according to the invention allow the implementation of functionalities for collaborative management of maintenance tasks jointly assumed by on-site technicians and experts located remotely, which undoubtedly contributes to facilitating an improvement of the service. efficient management of these complex tasks.
Landscapes
- Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Physics & Mathematics (AREA)
- Software Systems (AREA)
- Theoretical Computer Science (AREA)
- Business, Economics & Management (AREA)
- Human Resources & Organizations (AREA)
- General Engineering & Computer Science (AREA)
- Entrepreneurship & Innovation (AREA)
- Economics (AREA)
- Human Computer Interaction (AREA)
- Marketing (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Strategic Management (AREA)
- Tourism & Hospitality (AREA)
- General Business, Economics & Management (AREA)
- Automation & Control Theory (AREA)
- Mechanical Engineering (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Vehicle Cleaning, Maintenance, Repair, Refitting, And Outriggers (AREA)
Abstract
Description
Claims
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
FR1907385A FR3098317B1 (fr) | 2019-07-03 | 2019-07-03 | Procédé et système pour gérer une tâche de maintenance d’un véhicule automobile |
PCT/FR2020/051127 WO2021001618A1 (fr) | 2019-07-03 | 2020-06-29 | Procédé et système pour gérer une tâche de maintenance d'un véhicule automobile |
Publications (1)
Publication Number | Publication Date |
---|---|
EP3994579A1 true EP3994579A1 (fr) | 2022-05-11 |
Family
ID=68138494
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP20747053.5A Pending EP3994579A1 (fr) | 2019-07-03 | 2020-06-29 | Procédé et système pour gérer une tâche de maintenance d'un véhicule automobile |
Country Status (5)
Country | Link |
---|---|
US (1) | US11417156B2 (fr) |
EP (1) | EP3994579A1 (fr) |
CN (1) | CN114072824A (fr) |
FR (1) | FR3098317B1 (fr) |
WO (1) | WO2021001618A1 (fr) |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
GB2615763A (en) * | 2022-02-16 | 2023-08-23 | Belron Int Ltd | Vehicle diagnostic methods and systems |
Family Cites Families (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2001154725A (ja) * | 1999-11-30 | 2001-06-08 | Mitsubishi Motors Corp | 車両の故障診断方法及び車両の故障診断装置並びに故障診断用プログラムを記録したコンピュータ読取可能な記録媒体 |
CA2425985C (fr) * | 2000-10-13 | 2013-01-08 | Paxgrid Telemetric Systems Inc. | Protocole de telemesure pour vehicules |
US7272476B2 (en) * | 2004-11-05 | 2007-09-18 | Environmental Systems Products Holdings Inc. | Universal automotive maintenance component controller apparatus |
US10515489B2 (en) * | 2012-05-23 | 2019-12-24 | Enterprise Holdings, Inc. | Rental/car-share vehicle access and management system and method |
US9798503B2 (en) * | 2014-11-24 | 2017-10-24 | Kyocera Document Solutions Inc. | Collaborative remote maintenance of printing devices via communication with multiple servers |
WO2017072616A1 (fr) * | 2015-10-29 | 2017-05-04 | Koninklijke Philips N.V. | Poste de travail d'assistance à distance, procédé et système ayant une interface utilisateur pour une assistance à distance avec des tâches de positionnement spatial par l'intermédiaire de lunettes de réalité augmentée |
US10152836B2 (en) * | 2016-04-19 | 2018-12-11 | Mitchell International, Inc. | Systems and methods for use of diagnostic scan tool in automotive collision repair |
-
2019
- 2019-07-03 FR FR1907385A patent/FR3098317B1/fr active Active
-
2020
- 2020-06-29 EP EP20747053.5A patent/EP3994579A1/fr active Pending
- 2020-06-29 CN CN202080048555.7A patent/CN114072824A/zh active Pending
- 2020-06-29 US US17/619,537 patent/US11417156B2/en active Active
- 2020-06-29 WO PCT/FR2020/051127 patent/WO2021001618A1/fr unknown
Also Published As
Publication number | Publication date |
---|---|
FR3098317B1 (fr) | 2021-05-28 |
WO2021001618A1 (fr) | 2021-01-07 |
US11417156B2 (en) | 2022-08-16 |
CN114072824A (zh) | 2022-02-18 |
US20220207927A1 (en) | 2022-06-30 |
FR3098317A1 (fr) | 2021-01-08 |
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Owner name: STELLANTIS AUTO SAS |