EP2873036A4 - System und verfahren zur optimierten und verteilten ressourcenverwaltung - Google Patents
System und verfahren zur optimierten und verteilten ressourcenverwaltungInfo
- Publication number
- EP2873036A4 EP2873036A4 EP13820176.9A EP13820176A EP2873036A4 EP 2873036 A4 EP2873036 A4 EP 2873036A4 EP 13820176 A EP13820176 A EP 13820176A EP 2873036 A4 EP2873036 A4 EP 2873036A4
- Authority
- EP
- European Patent Office
- Prior art keywords
- optimized
- resource management
- distributed resource
- distributed
- management
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Withdrawn
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/535—Tracking the activity of the user
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
Landscapes
- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Human Resources & Organizations (AREA)
- Economics (AREA)
- Strategic Management (AREA)
- Entrepreneurship & Innovation (AREA)
- Marketing (AREA)
- Development Economics (AREA)
- General Business, Economics & Management (AREA)
- Game Theory and Decision Science (AREA)
- Theoretical Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Signal Processing (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Tourism & Hospitality (AREA)
- Physics & Mathematics (AREA)
- Computer Networks & Wireless Communication (AREA)
- General Engineering & Computer Science (AREA)
- Computer Hardware Design (AREA)
- Educational Administration (AREA)
- Telephonic Communication Services (AREA)
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US201261672240P | 2012-07-16 | 2012-07-16 | |
US13/602,048 US8386639B1 (en) | 2012-01-24 | 2012-08-31 | System and method for optimized and distributed resource management |
PCT/US2013/050717 WO2014014935A1 (en) | 2012-07-16 | 2013-07-16 | System and method for optimized and distributed resource management |
Publications (2)
Publication Number | Publication Date |
---|---|
EP2873036A1 EP2873036A1 (de) | 2015-05-20 |
EP2873036A4 true EP2873036A4 (de) | 2016-02-17 |
Family
ID=49949211
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP13820176.9A Withdrawn EP2873036A4 (de) | 2012-07-16 | 2013-07-16 | System und verfahren zur optimierten und verteilten ressourcenverwaltung |
Country Status (2)
Country | Link |
---|---|
EP (1) | EP2873036A4 (de) |
WO (1) | WO2014014935A1 (de) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN107563734A (zh) * | 2017-08-24 | 2018-01-09 | 维沃移动通信有限公司 | 一种资源转移方法、相关设备及*** |
Families Citing this family (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN108595267A (zh) * | 2018-04-18 | 2018-09-28 | 中国科学院重庆绿色智能技术研究院 | 一种基于深度强化学习的资源调度方法和*** |
CN111352620B (zh) * | 2020-03-25 | 2021-09-14 | 珠海格力电器股份有限公司 | 可视化组态编程方法及*** |
CN113626287B (zh) * | 2021-08-11 | 2024-08-09 | 中国工商银行股份有限公司 | 资源配置方法及装置、电子设备和计算机可读存储介质 |
US11935070B2 (en) * | 2022-02-16 | 2024-03-19 | United Airlines, Inc. | Remote airline agent on-demand |
Citations (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20090171752A1 (en) * | 2007-12-28 | 2009-07-02 | Brian Galvin | Method for Predictive Routing of Incoming Transactions Within a Communication Center According to Potential Profit Analysis |
Family Cites Families (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7103562B2 (en) * | 2001-05-17 | 2006-09-05 | Bay Bridge Decision Technologies, Inc. | System and method for generating forecasts and analysis of contact center behavior for planning purposes |
US8340274B2 (en) * | 2008-12-22 | 2012-12-25 | Genesys Telecommunications Laboratories, Inc. | System for routing interactions using bio-performance attributes of persons as dynamic input |
US20120101867A1 (en) * | 2010-10-25 | 2012-04-26 | Zgardovski Stanislav V | System for Automatic Assignment of Agents in Inbound and Outbound Campaigns |
-
2013
- 2013-07-16 EP EP13820176.9A patent/EP2873036A4/de not_active Withdrawn
- 2013-07-16 WO PCT/US2013/050717 patent/WO2014014935A1/en active Application Filing
Patent Citations (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20090171752A1 (en) * | 2007-12-28 | 2009-07-02 | Brian Galvin | Method for Predictive Routing of Incoming Transactions Within a Communication Center According to Potential Profit Analysis |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN107563734A (zh) * | 2017-08-24 | 2018-01-09 | 维沃移动通信有限公司 | 一种资源转移方法、相关设备及*** |
Also Published As
Publication number | Publication date |
---|---|
WO2014014935A1 (en) | 2014-01-23 |
EP2873036A1 (de) | 2015-05-20 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
PUAI | Public reference made under article 153(3) epc to a published international application that has entered the european phase |
Free format text: ORIGINAL CODE: 0009012 |
|
17P | Request for examination filed |
Effective date: 20150216 |
|
AK | Designated contracting states |
Kind code of ref document: A1 Designated state(s): AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR |
|
AX | Request for extension of the european patent |
Extension state: BA ME |
|
DAX | Request for extension of the european patent (deleted) | ||
RA4 | Supplementary search report drawn up and despatched (corrected) |
Effective date: 20160118 |
|
RIC1 | Information provided on ipc code assigned before grant |
Ipc: G06Q 10/04 20120101AFI20160112BHEP Ipc: H04L 12/66 20060101ALI20160112BHEP Ipc: H04M 3/523 20060101ALI20160112BHEP Ipc: G06Q 10/06 20120101ALI20160112BHEP |
|
STAA | Information on the status of an ep patent application or granted ep patent |
Free format text: STATUS: EXAMINATION IS IN PROGRESS |
|
17Q | First examination report despatched |
Effective date: 20170307 |
|
STAA | Information on the status of an ep patent application or granted ep patent |
Free format text: STATUS: THE APPLICATION HAS BEEN WITHDRAWN |
|
18W | Application withdrawn |
Effective date: 20190118 |