EP1224797A1 - Verfahren und system für sprachschnittstelle - Google Patents
Verfahren und system für sprachschnittstelleInfo
- Publication number
- EP1224797A1 EP1224797A1 EP00965546A EP00965546A EP1224797A1 EP 1224797 A1 EP1224797 A1 EP 1224797A1 EP 00965546 A EP00965546 A EP 00965546A EP 00965546 A EP00965546 A EP 00965546A EP 1224797 A1 EP1224797 A1 EP 1224797A1
- Authority
- EP
- European Patent Office
- Prior art keywords
- caller
- service
- information
- business
- database
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Withdrawn
Links
- 238000000034 method Methods 0.000 title claims description 61
- 230000001755 vocal effect Effects 0.000 title claims description 56
- 230000007704 transition Effects 0.000 claims description 17
- 230000004044 response Effects 0.000 claims description 16
- 230000014509 gene expression Effects 0.000 claims description 9
- 238000012545 processing Methods 0.000 claims description 4
- 230000009471 action Effects 0.000 claims description 3
- 230000003993 interaction Effects 0.000 claims 3
- 230000000977 initiatory effect Effects 0.000 claims 1
- 239000008186 active pharmaceutical agent Substances 0.000 abstract description 2
- 238000010586 diagram Methods 0.000 description 36
- 230000002123 temporal effect Effects 0.000 description 6
- 238000012790 confirmation Methods 0.000 description 5
- 239000000463 material Substances 0.000 description 5
- 238000012986 modification Methods 0.000 description 5
- 230000004048 modification Effects 0.000 description 5
- 230000008569 process Effects 0.000 description 4
- 238000011161 development Methods 0.000 description 3
- 230000000694 effects Effects 0.000 description 3
- 230000008901 benefit Effects 0.000 description 2
- 230000008859 change Effects 0.000 description 2
- 238000004891 communication Methods 0.000 description 2
- 230000000763 evoking effect Effects 0.000 description 2
- 238000011272 standard treatment Methods 0.000 description 2
- 230000001419 dependent effect Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 239000002360 explosive Substances 0.000 description 1
- 230000010006 flight Effects 0.000 description 1
- 229910000078 germane Inorganic materials 0.000 description 1
- 230000000717 retained effect Effects 0.000 description 1
- 238000012795 verification Methods 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
- H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/72—Finding out and indicating number of calling subscriber
Definitions
- Web pages has for example, experienced explosive growth. Moreover, the
- VUI vocal user interface
- VUI implementations tend to be cumbersome
- the present invention comprises a VUI Speech Object Application
- Fig. A1 Depicts a conversational state diagram of an embodiment of a
- Fig. A2 Depicts a conversational state diagram of an embodiment of a
- Fig. A3 Depicts a conversational state diagram of an embodiment of a
- Fig. A4 Depicts a conversational state diagram of an embodiment of a
- Fig. B1 Depicts a conversational state diagram of an embodiment of a
- Fig. B2 Depicts a conversational state diagram of an alternate embodiment of a Traffic Condition Speech Object.
- Fig. C1 Depicts a conversational state diagram of an embodiment of a 1/26350
- Fig. C2 Depicts a conversational state diagram of an embodiment of a extended functionality of the Business Finder Speech Object.
- Fig. D1 Depicts a conversational state diagram of an embodiment of a Stock Information Speech Object.
- Fig. D2 Depicts a conversational state diagram of an embodiment of extended functionality of a Stock Information Speech Object.
- Fig. D3 Depicts a conversational state diagram of an embodiment of extended functionality of a Stock Information Speech Object.
- Fig. E1 Depicts a conversational state diagram of an embodiment of a Weather Speech Object.
- Fig. E2 Depicts a conversational state diagram of an embodiment of a List Speech Object for conveying weather information to the caller.
- Fig. F1 Depicts a conversational state diagram of an embodiment of a Address Locating Speech Object.
- Fig. F2 Depicts a conversational state diagram of an embodiment of a Address Disambiguation Speech Object.
- Fig- G1 Depicts a conversational state diagram of an embodiment of a Flight Finder Speech Object.
- Fig- G2 Depicts a conversational state diagram of an embodiment of a Flight Information Speech Object.
- Fig- G3 Depicts a conversational state diagram of an embodiment of a Itinerary Speech Object.
- Fig. H Depicts a conversational state diagram of an embodiment of a Driving Directions Speech Object.
- scaleable system architecture that includes at least one each of the following;
- Vocal User Interface Application Server
- Telephony Server a Telephony Server
- Speech Recognition Server a Text-to-Speech Server
- Media Server a Media Server
- API Application Program Interface
- the presently preferred backbone network comprises a TCP/IP
- a caller connects to the Telephony Server by dialing a telephone
- the Telephony Server includes a Telephone Network (PSTN).
- PSTN Telephone Network
- the Telephony Server includes a Telephone Network (PSTN).
- FIG. 1 depicts the Telephone Network Interface coupled
- PSTN Public Switched Telephone Network
- Telephone Network Interface further comprises speech signal processing
- the VUI Application Server comprises hardware under control of a VUI
- the VUI Application implements a vocally navigable Speech Object interface between the caller and the API of the independent Service-
- VUI Application further comprises distinct program
- speech grammars that are particularly germane to the
- a Traffic Condition Module a Traffic Condition Module
- a Business Finder Module a Stock Finder Module
- the Media Server comprises hardware under program control to store
- the Media Server conveys speech objects to the voice
- Speech Recognition Server comprises hardware under program control to
- VUI Application translates the caller's uttered Service- content
- Speech Objects that further comprise reused
- the caller may vocalize a primary specific navigable point or a
- Service-Database e.g. "Traffic Conditions Database”, “Home Menu”, or “Stock Information Database”
- the List Speech Object comprises a preamble that will convey
- Speech Object Further, selection of an item in the list or getting more
- disambiguation in accordance with the present invention comprises a method
- the first step is to convey the ambiguous
- caller is accomplished with appropriate utterance and speech grammar (e.g.
- Disambiguating Speech Object further creates dynamic speech grammars
- the Main Menu Speech Object comprises
- Diagram A depicts several possible transitions depending upon the
- the caller may utter a grammar associated with a
- Service-Database program module e.g. "Traffic” or with one of
- caller administrative program modules e.g. "Login”, “New Account”,
- the Main Menu document confirms the caller's choice (e.g.
- Figure A2 depicts a Login Speech Object (SOLogin A4) that permits
- PIN personal identification number
- Login Speech Object associates each caller's PIN with their telephone
- Figure A3 depicts a Passcode Speech Object to
- Figure A4 depicts a New Account Speech Object to
- the caller may at any time return to the Main Menu document by
- the caller having to retrace the same navigated path.
- the caller may utter several of the same navigational choices previously
- Figure B1 depicts a Traffic Conditions Program Module conversational
- Traffic Speech Object The caller can select the Traffic
- Speech Object from the above Main Menu Speech Object module by uttering
- the Traffic Speech Object coveys prompts that direct the caller to utterances that indicate a region of interest for traffic condition information.
- the Traffic Speech Object first processes the caller's area code
- the Traffic Speech Object prompts the caller to
- Traffic Module confirms a metro area associated with the caller's selected
- the Traffic Module confirms that it will search the traffic
- Service-Database e.g SO_GetMetroTraffic B2
- the Traffic Module will prompt the caller for a new metro area if the caller at this time cancels the pending search by uttering a "cancel"
- the caller can request additional information by uttering "that one.”
- the Traffic Module prompts the caller to optionally perform
- the Traffic Speech Object engages the
- Figure C depicts a Business Finder Service Program Module
- the presumption is conveyed to the caller (e.g.
- the caller is prompted (e.g. SO_Brand/Category
- the Business Finder Speech Object automatically first filters out matches that are more than a specified distance away (e.g. more that 50
- the caller is prompted whether a new search is desired.
- the Business Finder Speech Object further includes the ability for the
- Figure C2 depicts a conversational state diagram of this
- the caller may also select a business
- the Business Finder Speech Object audibly confirms the
- the Telephony Network Server initiates a telephone call to the Telephony Network Server
- Figure D1 depicts a Stock Information Program Module conversational
- a speech object audibly alerts the caller that the Stock Information
- the caller may opt out of the assumption by uttering a speech
- a stock information indicator e.g. company name, ticker symbol,
- the Stock Information Speech Object performs a search of the stock
- the caller may wish to receive detailed information about stocks or abbreviated information.
- Object recognizes both contextually global - non temporal utterances (e.g.
- Figure D2 depicts a conversational state diagram reflecting additional
- the Stock Sub-Module performs a search of the stock information
- Figure D3 depicts an example of a conversational state diagram for
- Figure E1 depicts the Weather Conditions Speech Object ("Weather
- the Weather Speech Object infers a city for the caller based upon
- the Weather Speech Object retrieves the weather information for
- Figure E2 depicts a List Speech Object for conveying the weather
- Figure F1 depicts the conversation state diagram of the Address
- Locating Program Module ("Address Speech Object").
- the Address Speech Object is ordinarily transitioned to from another Speech Object that needs to
- Landmarks are preassigned speech grammars that can be both global
- the Airport Finder Speech Object searches the caller private profile
- the Address Module will access the address associated with
- the Address Module prompts the caller
- Speech Object engages the caller in speech objects that enable the caller to
- Speech Object or alternatively, to begin searching from scratch. For example,
- the caller may change the street name, or the cross street name.
- FIG. G1 depicts the conversation state diagram of the Flight
- the caller is greeted and prompted to
- Flight Information Program Module (“Flight Information Speech Object").
- Figure G2 depicts the conversation state diagram of the Flight
- Flight Information Program Module (“Flight Information Speech Object"). Upon a transition to the Flight Information Speech Object, the caller is prompted to
- Flight Information Speech Object transitions to speech objects that prompt the
- Flight Information Speech Object will transition alternate speech
- Flight Information Speech Object will convey the flight status information
- the caller may also pick a flight without any specific information about
- Figure G3 depicts the Itinerary Speech Object
- Object includes speech objects that allow the caller to choose a flight
- Object will engage the caller in a speech object to determine the airline if it is
- the Itinerary Speech Object engages the caller in speech objects to
- Service-Database 60 conveys it to the caller (SOReadRoutes G17).
- the Driving Directions Speech Object determines point-to-point driving
- Speech Object can be evoked both as a stand-alone program module Speech Object or from another program module, such as the Business Finder Speech
- Speech Object If the Speech Object is evoked from another program module such as
- Speech Object contains speech objects to determine either
- the Driving Directions Speech Object interfaces with the API of an
- the caller may also receive the driving directions by
- the caller's driving directions includes a particularly long stretch of road
- the Driving Directions Speech Object has the
- a caller may use the Driving Directions Speech Object to determine directions to a particular location, save the driving
Landscapes
- Engineering & Computer Science (AREA)
- Human Computer Interaction (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US15696899P | 1999-10-01 | 1999-10-01 | |
PCT/US2000/026935 WO2001026350A1 (en) | 1999-10-01 | 2000-09-28 | Vocal interface system and method |
US156968P | 2009-03-03 |
Publications (1)
Publication Number | Publication Date |
---|---|
EP1224797A1 true EP1224797A1 (de) | 2002-07-24 |
Family
ID=22561826
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP00965546A Withdrawn EP1224797A1 (de) | 1999-10-01 | 2000-09-28 | Verfahren und system für sprachschnittstelle |
Country Status (3)
Country | Link |
---|---|
EP (1) | EP1224797A1 (de) |
AU (1) | AU7624800A (de) |
WO (1) | WO2001026350A1 (de) |
Families Citing this family (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2002318132A (ja) | 2001-04-23 | 2002-10-31 | Hitachi Ltd | 音声対話型ナビゲーションシステムおよび移動端末装置および音声対話サーバ |
FR2827695A1 (fr) * | 2001-07-23 | 2003-01-24 | France Telecom | Portail de services de telecommunications comprenant un serveur avec reconnaissance vocale et equipement de navigation et de guidage utilisant ledit portail |
US10339481B2 (en) | 2016-01-29 | 2019-07-02 | Liquid Analytics, Inc. | Systems and methods for generating user interface-based service workflows utilizing voice data |
Family Cites Families (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0175503A1 (de) * | 1984-09-06 | 1986-03-26 | BRITISH TELECOMMUNICATIONS public limited company | Verfahren und Gerät zur Anwendung bei einem interaktiven Dialog |
US5774860A (en) * | 1994-06-27 | 1998-06-30 | U S West Technologies, Inc. | Adaptive knowledge base of complex information through interactive voice dialogue |
EP0941597B1 (de) * | 1996-11-28 | 2002-01-30 | BRITISH TELECOMMUNICATIONS public limited company | Interaktives gerät und verfahren |
JP2000507021A (ja) * | 1997-01-09 | 2000-06-06 | コーニンクレッカ フィリップス エレクトロニクス エヌ ヴィ | モジュール式会話構造に基づくような両面音声の形態における人間―機械会話を実行する方法および装置 |
EP0895396A3 (de) * | 1997-07-03 | 2004-01-14 | Texas Instruments Incorporated | Sprachdialogsystem für Informationszugriff |
WO2000064137A1 (en) * | 1999-04-21 | 2000-10-26 | Ranjeet Nabha | Method and system for the provision of internet-based information in audible form |
-
2000
- 2000-09-28 WO PCT/US2000/026935 patent/WO2001026350A1/en not_active Application Discontinuation
- 2000-09-28 EP EP00965546A patent/EP1224797A1/de not_active Withdrawn
- 2000-09-28 AU AU76248/00A patent/AU7624800A/en not_active Abandoned
Non-Patent Citations (1)
Title |
---|
See references of WO0126350A1 * |
Also Published As
Publication number | Publication date |
---|---|
WO2001026350A1 (en) | 2001-04-12 |
AU7624800A (en) | 2001-05-10 |
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Legal Events
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PUAI | Public reference made under article 153(3) epc to a published international application that has entered the european phase |
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Effective date: 20020412 |
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STAA | Information on the status of an ep patent application or granted ep patent |
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18D | Application deemed to be withdrawn |
Effective date: 20040401 |