EP1153503A1 - Procedes et systemes permettant un retour a la meme position dans l'ecoute des messages d'un systeme de messagerie vocale a l'aide d'une etiquette ou d'un identificateur memorises dans le systeme de messagerie vocale - Google Patents

Procedes et systemes permettant un retour a la meme position dans l'ecoute des messages d'un systeme de messagerie vocale a l'aide d'une etiquette ou d'un identificateur memorises dans le systeme de messagerie vocale

Info

Publication number
EP1153503A1
EP1153503A1 EP00910337A EP00910337A EP1153503A1 EP 1153503 A1 EP1153503 A1 EP 1153503A1 EP 00910337 A EP00910337 A EP 00910337A EP 00910337 A EP00910337 A EP 00910337A EP 1153503 A1 EP1153503 A1 EP 1153503A1
Authority
EP
European Patent Office
Prior art keywords
subscriber
vms
communication
identifier
message
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP00910337A
Other languages
German (de)
English (en)
Inventor
Maria Adamczyk
Joel Brand
Robert E. Braudes
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Delaware Intellectual Property Inc
Original Assignee
BellSouth Intellectual Property Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by BellSouth Intellectual Property Corp filed Critical BellSouth Intellectual Property Corp
Publication of EP1153503A1 publication Critical patent/EP1153503A1/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H01—ELECTRIC ELEMENTS
    • H01L—SEMICONDUCTOR DEVICES NOT COVERED BY CLASS H10
    • H01L23/00—Details of semiconductor or other solid state devices
    • H01L23/52—Arrangements for conducting electric current within the device in operation from one component to another, i.e. interconnections, e.g. wires, lead frames
    • H01L23/522—Arrangements for conducting electric current within the device in operation from one component to another, i.e. interconnections, e.g. wires, lead frames including external interconnections consisting of a multilayer structure of conductive and insulating layers inseparably formed on the semiconductor body
    • H01L23/5227—Inductive arrangements or effects of, or between, wiring layers
    • H—ELECTRICITY
    • H01—ELECTRIC ELEMENTS
    • H01L—SEMICONDUCTOR DEVICES NOT COVERED BY CLASS H10
    • H01L2924/00—Indexing scheme for arrangements or methods for connecting or disconnecting semiconductor or solid-state bodies as covered by H01L24/00
    • H01L2924/0001—Technical content checked by a classifier
    • H01L2924/0002—Not covered by any one of groups H01L24/00, H01L24/00 and H01L2224/00
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H04M3/53341—Message reply

Definitions

  • the message may be a GR-1129 message including a remote operations (RO) parameter with the copy of the identifier and/or other information.
  • the release message effectively removes the VMS from further involvement with the subscriber's communication at least until the subscriber's communication is rerouted to the VMS.
  • the subscriber may return to a review of messages in the VMS.
  • the subscriber may return to the VMS without having to make a separate call into the VMS.
  • the subscriber may be returned to the same position in the review that the subscriber occupied when the interruption occurred.
  • VMS may include the copy of the identifier.
  • the VMS uses the copy of the identifier with the identifier to place the subscriber's communication in the same position occupied previously in the review. If the VMS is not provided with the copy of the identifier, the VMS may otherwise access the appropriate identifier for the subscriber's communication (such as through use of the subscriber's directory number, etc.) and use the identifier to place the subscriber's communication in the same position occupied previously in the review.
  • the RWM system described herein may allow a subscriber to the messaging system within the region of the service provider to send, receive, forward, and reply to messages, including voice mail messages and Voice Profile for Internet Mail (VPIM) Messages. Subscribers may receive messages from other subscribers and non- subscribers. Subscriber-to-subscriber messaging, however, illustrates the advanced features of the RWM system, which may be available, such as: (1) each subscriber may send a message to another subscriber; (2) each subscriber may reply to a message received from another subscriber; (3) each subscriber may reply to a telephone message received from a non-subscriber by implementing a feature that dials the non-subscriber; and (4) each subscriber may receive and reply to Internet voice messages or fax messages.
  • Exemplary RWM System - Fig. 1 Exemplary RWM System - Fig. 1
  • Each active line in an AIN is assigned a ten digit (NPA-NXX-XXX) line number regardless of whether seven or ten digits are dialed to reach the subscriber.
  • a line number is commonly referred to as a telephone number or a directory number.
  • Subscriber data is used to look up subscribers in the RMD.
  • the data is also used for the purposes of routing and billing a subscriber's calls and messages to and from the messaging platforms.
  • the SSP of the VMS 44 routes the subscriber's communication to the VMS 48.
  • the VMS 48 uses the calling number (i.e., the subscriber's directory number) to access the subscriber's voice mailbox and to make any message available to the subscriber.
  • the VMS 48 sends an ISUP Release (ISUP REL) message to the SSP of the VMS 44.
  • the message is a release of the subscriber's communication by the VMS 44.
  • the message may be a GR-1129 message and may include a remote operations (RO) parameter with fields: (1) an identifier for implementation of a reply call (which may be characterized as an identifier of an operation type and abbreviated as "OperType"); (2) a destination number (DestNumber) for the reply call which may be referred to as the reply telephone number (which may be included by the VMS as taken from the information associated with the message to which the subscriber is making the reply call); (3) a subscriber number that identifies the subscriber with respect to his or her mailbox and/or for billing purposes; and (4) a copy of the identifier (i.e., the "16" entry) corresponding to the subscriber's position in the review of messages in the VMS.
  • the release message effectively removes the VMS 48 from further involvement with the subscriber's communication or with the reply call (at least until the subscriber's communication is returned to the VMS 48).
  • the SCP 46 directs the SSP of the VMS 44 to route the subscriber's communication to the subscriber's directory number.
  • a reason for first routing the communication to the subscriber's directory number is to have the communication appear as if it is being made from a line corresponding to the subscriber's directory number.
  • the communication is to appear as if it is being made from the subscriber's directory number for purposes of creating a billing record billing the subscriber, who has elected to make a reply call to a voice mail message.
  • the communication may be routed directly to the reply telephone number.
  • the call path of the subscriber's communication does not include the VMS 48.
  • the call path is illustrated in Fig. 2 as from: the subscriber's equipment 40 to the subscriber's SSP 42 (arrow A); the subscriber's SSP 42 to the SSP of the IP 50 (arrow L); and the SSP of the IP 50 to the IP 52 (arrow M).
  • the call path also may include the SSP of the VMS 44.
  • Fig. 4 illustrates the exemplary environment of Fig. 3, but after the IP 52 has received a disconnect signal and has disconnected the called party, and only the subscriber's communication remains. Unlike Fig. 3, there is no call path from the IP 52 to the SSP of the IP 50, nor a call path from the SSP of the IP 50 to the called party's SSP 54, and no call path from the called party's SSP 54 to the called party 56.
  • the IP 52 disconnects the IP's call, the IP 52 sends an ISUP Release (ISUP) message to the SSP of the IP 50.
  • ISUP ISUP Release
  • This message may include a copy of the identifier marking the position of the subscriber's communication in the review of messages in the VMS.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)

Abstract

La présente invention concerne des procédés et des systèmes permettant à un abonné d'interrompre l'écoute des messages dans un système de messagerie vocale (VMS), afin d'effectuer un appel ou une autre action, et de retourner à la même position qu'au moment de l'interruption de l'écoute des messages du système de messagerie vocale (VMS). En réponse à une indication de la communication de l'abonné visant à arrêter l'écoute, un identificateur est créé afin de marquer la position de la communication de l'abonné dans l'écoute. L'identificateur est mémorisé dans le système VMS qui transmet un message de libération par rapport à la communication de l'abonné, ledit message comprenant une copie de l'identificateur. Le message peut être un message GR-1129 comprenant un paramètre d'opérations à distance (RO) avec la copie de l'identificateur. En réponse au message de libération, un point de commande de service (SCP) mémorise la copie de l'identificateur et permet que soit mise en oeuvre l'action indiquée dans le message par rapport à la communication de l'abonné. En réponse à la réception du message de libération d'un élément de réseau autre que le système VMS, le SCP achemine la communication de l'abonné comprenant la copie de l'identificateur du système VMS. Le système VMS utilise la copie de l'identificateur et l'identificateur pour placer la communication de l'abonné dans la même position que celle occupée précédemment lors de l'écoute.
EP00910337A 1999-02-26 2000-02-25 Procedes et systemes permettant un retour a la meme position dans l'ecoute des messages d'un systeme de messagerie vocale a l'aide d'une etiquette ou d'un identificateur memorises dans le systeme de messagerie vocale Withdrawn EP1153503A1 (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US12193299P 1999-02-26 1999-02-26
US121932P 1999-02-26
PCT/US2000/004766 WO2000051327A1 (fr) 1999-02-26 2000-02-25 Procedes et systemes permettant un retour a la meme position dans l'ecoute des messages d'un systeme de messagerie vocale a l'aide d'une etiquette ou d'un identificateur memorises dans le systeme de messagerie vocale

Publications (1)

Publication Number Publication Date
EP1153503A1 true EP1153503A1 (fr) 2001-11-14

Family

ID=22399603

Family Applications (1)

Application Number Title Priority Date Filing Date
EP00910337A Withdrawn EP1153503A1 (fr) 1999-02-26 2000-02-25 Procedes et systemes permettant un retour a la meme position dans l'ecoute des messages d'un systeme de messagerie vocale a l'aide d'une etiquette ou d'un identificateur memorises dans le systeme de messagerie vocale

Country Status (4)

Country Link
EP (1) EP1153503A1 (fr)
AU (1) AU3244900A (fr)
CA (1) CA2364802A1 (fr)
WO (1) WO2000051327A1 (fr)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6891931B1 (en) 1999-02-26 2005-05-10 Bellsouth Intellectual Property Corporation Methods and systems for enabling return to same position in a review of messages in a voice mail system using tag or identifier stored in the voice mail system
EP1299994B1 (fr) 2000-06-29 2017-12-06 Nokia Solutions and Networks Oy Procede et systeme de reacheminement d'un appel
US20020160754A1 (en) * 2001-04-30 2002-10-31 Alger Langdon Edward Method and apparatus for supporting voice message services with call sender and feature code bookmark access in a wireless intelligent network
US6839555B2 (en) * 2001-04-30 2005-01-04 Lucent Technologies Inc. Method and apparatus for supporting voice message services with automatic rebound in a wireless intelligent network
US20020176549A1 (en) * 2001-05-23 2002-11-28 Telefonaktiebolaget Lm Ericsson (Publ) Method for processing voice mail message call returns
FI112019B (fi) * 2001-06-06 2003-10-15 Elisa Comm Oyj Menetelmä ja sovitelma televerkossa yhteyden muodostamiseksi puhepostipalvelun takaisinsoittotoiminnon avulla ja takaisinsoittotoiminnolla varustettu puhepostijärjestelmä yhteyden muodostamiseksi
DE102004046402A1 (de) * 2004-09-24 2006-04-06 Siemens Ag Verfahren für eine Ausgabe-Behandlung von in Postfächern eines Nachrichtenspeichersystems gespeicherten Nachrichten

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5742905A (en) * 1994-09-19 1998-04-21 Bell Communications Research, Inc. Personal communications internetworking
US5712903A (en) * 1995-08-21 1998-01-27 Bell Atlantic Network Services, Inc. Split intelligent peripheral for broadband and narrowband services
TW366674B (en) * 1995-08-30 1999-08-11 Motorola Inc Method and apparatus for marking messages in selective call receivers

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See references of WO0051327A1 *

Also Published As

Publication number Publication date
AU3244900A (en) 2000-09-14
WO2000051327A1 (fr) 2000-08-31
CA2364802A1 (fr) 2000-08-31

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