EP0978805A3 - Device for automatically processing service orders - Google Patents
Device for automatically processing service orders Download PDFInfo
- Publication number
- EP0978805A3 EP0978805A3 EP99112705A EP99112705A EP0978805A3 EP 0978805 A3 EP0978805 A3 EP 0978805A3 EP 99112705 A EP99112705 A EP 99112705A EP 99112705 A EP99112705 A EP 99112705A EP 0978805 A3 EP0978805 A3 EP 0978805A3
- Authority
- EP
- European Patent Office
- Prior art keywords
- und
- dialog
- ist
- oder
- die
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Withdrawn
Links
Classifications
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C5/00—Registering or indicating the working of vehicles
- G07C5/08—Registering or indicating performance data other than driving, working, idle, or waiting time, with or without registering driving, working, idle or waiting time
- G07C5/0841—Registering performance data
- G07C5/085—Registering performance data using electronic data carriers
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C5/00—Registering or indicating the working of vehicles
- G07C5/008—Registering or indicating the working of vehicles communicating information to a remotely located station
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C5/00—Registering or indicating the working of vehicles
- G07C5/08—Registering or indicating performance data other than driving, working, idle, or waiting time, with or without registering driving, working, idle or waiting time
- G07C5/0841—Registering performance data
- G07C5/0875—Registering performance data using magnetic data carriers
- G07C5/0891—Video recorder in combination with video camera
Landscapes
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Measuring Volume Flow (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
Die Erfindung betrifft eine Vorrichtung zur automatischen Bearbeitung von Serviceaufträgen für Kraftfahrzeuge, mit mindestens je einer Eingabe- (1; 2; 3), Ausgabe- (1; 6, 7) Speicher- (5) und mechanischen Aufbewahrungseinheiten (8), die jeweils mindestens einer Steuereinheit (4) zugeordnet sind, wobei
- die Eingabe- (1; 2; 3), Ausgabe- (1; 6! 7), Steuer- (4) und Speichereinheiten (5) so ausgebildet und einander zugeordnet sind, daß zwischen einem Benutzer und dem elektronischen System ein Dialog zur Erfassung von auftragsbezogenen Daten möglich ist und
- in Abhängigkeit von dem Dialogmodus von der Steuereinheit (4) eine mechanische Aufbewahrungseinheit (8), in der Gegenstände deponiert oder deponierbar sind, auswähl- und entriegelbar ist,
- die mechanische Aufbewahrungseinheit (8) manuell und/oder von der Steuerungseinheit (4) verriegelbar ist,
- eine Bestätigung des im Dialog erteilten oder abgewickelten Auftrages mit der
Ausgabeeinheit (1; 6; 7) erstellbar ist und
wobei die Vorrichtung mit einem Telekommunikationsnetz (13) verbunden ist und über die Eingabeeinheit (1; 2; 3) über das Telekommunikationsnetz (13) eine Verbindung zu einem Call-Center (11) herstellbar ist.
- the input (1; 2; 3), output (1; 6! 7), control (4) and storage units (5) are designed and assigned to one another in such a way that a dialog for recording between a user and the electronic system of order-related data is possible and
- depending on the dialog mode of the control unit (4), a mechanical storage unit (8), in which objects are deposited or can be deposited, can be selected and unlocked,
- the mechanical storage unit (8) can be locked manually and / or by the control unit (4),
- confirmation of the order placed or processed in dialog can be generated with the output unit (1; 6; 7) and
The device is connected to a telecommunications network (13) and a connection to a call center (11) can be established via the input unit (1; 2; 3) via the telecommunications network (13).
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
DE1998135562 DE19835562A1 (en) | 1997-05-27 | 1998-08-06 | Automatic processing of service requirements for such as a road vehicle uses a processor based controller to handle service routines |
DE19835562 | 1998-08-06 |
Publications (2)
Publication Number | Publication Date |
---|---|
EP0978805A2 EP0978805A2 (en) | 2000-02-09 |
EP0978805A3 true EP0978805A3 (en) | 2001-10-04 |
Family
ID=7876671
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP99112705A Withdrawn EP0978805A3 (en) | 1998-08-06 | 1999-06-30 | Device for automatically processing service orders |
Country Status (1)
Country | Link |
---|---|
EP (1) | EP0978805A3 (en) |
Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4803348A (en) * | 1987-06-30 | 1989-02-07 | Lohrey David W | Automated customer interface for services involving drop-off and pickup |
JPH07207965A (en) * | 1994-01-24 | 1995-08-08 | Osamu Endo | Energy supply station system and information transfer device or key box operating this system |
WO1998027505A2 (en) * | 1996-12-03 | 1998-06-25 | Mcmahon John A | Method for remote viewing of damage and authorization of repairs |
EP0881602A2 (en) * | 1997-05-27 | 1998-12-02 | Volkswagen Aktiengesellschaft | Device and method for automatically processing service orders |
-
1999
- 1999-06-30 EP EP99112705A patent/EP0978805A3/en not_active Withdrawn
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4803348A (en) * | 1987-06-30 | 1989-02-07 | Lohrey David W | Automated customer interface for services involving drop-off and pickup |
JPH07207965A (en) * | 1994-01-24 | 1995-08-08 | Osamu Endo | Energy supply station system and information transfer device or key box operating this system |
WO1998027505A2 (en) * | 1996-12-03 | 1998-06-25 | Mcmahon John A | Method for remote viewing of damage and authorization of repairs |
EP0881602A2 (en) * | 1997-05-27 | 1998-12-02 | Volkswagen Aktiengesellschaft | Device and method for automatically processing service orders |
Non-Patent Citations (1)
Title |
---|
PATENT ABSTRACTS OF JAPAN vol. 1995, no. 11 26 December 1995 (1995-12-26) * |
Also Published As
Publication number | Publication date |
---|---|
EP0978805A2 (en) | 2000-02-09 |
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RIC1 | Information provided on ipc code assigned before grant |
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18D | Application deemed to be withdrawn |
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