EP0978805A3 - Device for automatically processing service orders - Google Patents

Device for automatically processing service orders Download PDF

Info

Publication number
EP0978805A3
EP0978805A3 EP99112705A EP99112705A EP0978805A3 EP 0978805 A3 EP0978805 A3 EP 0978805A3 EP 99112705 A EP99112705 A EP 99112705A EP 99112705 A EP99112705 A EP 99112705A EP 0978805 A3 EP0978805 A3 EP 0978805A3
Authority
EP
European Patent Office
Prior art keywords
und
dialog
ist
oder
die
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP99112705A
Other languages
German (de)
French (fr)
Other versions
EP0978805A2 (en
Inventor
Wilmjakob Dr. Herlyn
Siegfried Kleine-Besten
Dietmar Hildebrandt
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Volkswagen AG
Original Assignee
Volkswagen AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from DE1998135562 external-priority patent/DE19835562A1/en
Application filed by Volkswagen AG filed Critical Volkswagen AG
Publication of EP0978805A2 publication Critical patent/EP0978805A2/en
Publication of EP0978805A3 publication Critical patent/EP0978805A3/en
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C5/00—Registering or indicating the working of vehicles
    • G07C5/08—Registering or indicating performance data other than driving, working, idle, or waiting time, with or without registering driving, working, idle or waiting time
    • G07C5/0841—Registering performance data
    • G07C5/085—Registering performance data using electronic data carriers
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C5/00—Registering or indicating the working of vehicles
    • G07C5/008—Registering or indicating the working of vehicles communicating information to a remotely located station
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C5/00—Registering or indicating the working of vehicles
    • G07C5/08—Registering or indicating performance data other than driving, working, idle, or waiting time, with or without registering driving, working, idle or waiting time
    • G07C5/0841—Registering performance data
    • G07C5/0875—Registering performance data using magnetic data carriers
    • G07C5/0891—Video recorder in combination with video camera

Landscapes

  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Measuring Volume Flow (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

Die Erfindung betrifft eine Vorrichtung zur automatischen Bearbeitung von Serviceaufträgen für Kraftfahrzeuge, mit mindestens je einer Eingabe- (1; 2; 3), Ausgabe- (1; 6, 7) Speicher- (5) und mechanischen Aufbewahrungseinheiten (8), die jeweils mindestens einer Steuereinheit (4) zugeordnet sind, wobei

  • die Eingabe- (1; 2; 3), Ausgabe- (1; 6! 7), Steuer- (4) und Speichereinheiten (5) so ausgebildet und einander zugeordnet sind, daß zwischen einem Benutzer und dem elektronischen System ein Dialog zur Erfassung von auftragsbezogenen Daten möglich ist und
  • in Abhängigkeit von dem Dialogmodus von der Steuereinheit (4) eine mechanische Aufbewahrungseinheit (8), in der Gegenstände deponiert oder deponierbar sind, auswähl- und entriegelbar ist,
  • die mechanische Aufbewahrungseinheit (8) manuell und/oder von der Steuerungseinheit (4) verriegelbar ist,
  • eine Bestätigung des im Dialog erteilten oder abgewickelten Auftrages mit der Ausgabeeinheit (1; 6; 7) erstellbar ist und
    wobei die Vorrichtung mit einem Telekommunikationsnetz (13) verbunden ist und über die Eingabeeinheit (1; 2; 3) über das Telekommunikationsnetz (13) eine Verbindung zu einem Call-Center (11) herstellbar ist.
Figure 00000001
The invention relates to a device for the automatic processing of service orders for motor vehicles, each with at least one input (1; 2; 3), output (1; 6, 7) storage (5) and mechanical storage units (8) are assigned to at least one control unit (4), wherein
  • the input (1; 2; 3), output (1; 6! 7), control (4) and storage units (5) are designed and assigned to one another in such a way that a dialog for recording between a user and the electronic system of order-related data is possible and
  • depending on the dialog mode of the control unit (4), a mechanical storage unit (8), in which objects are deposited or can be deposited, can be selected and unlocked,
  • the mechanical storage unit (8) can be locked manually and / or by the control unit (4),
  • confirmation of the order placed or processed in dialog can be generated with the output unit (1; 6; 7) and
    The device is connected to a telecommunications network (13) and a connection to a call center (11) can be established via the input unit (1; 2; 3) via the telecommunications network (13).
Figure 00000001
EP99112705A 1998-08-06 1999-06-30 Device for automatically processing service orders Withdrawn EP0978805A3 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE1998135562 DE19835562A1 (en) 1997-05-27 1998-08-06 Automatic processing of service requirements for such as a road vehicle uses a processor based controller to handle service routines
DE19835562 1998-08-06

Publications (2)

Publication Number Publication Date
EP0978805A2 EP0978805A2 (en) 2000-02-09
EP0978805A3 true EP0978805A3 (en) 2001-10-04

Family

ID=7876671

Family Applications (1)

Application Number Title Priority Date Filing Date
EP99112705A Withdrawn EP0978805A3 (en) 1998-08-06 1999-06-30 Device for automatically processing service orders

Country Status (1)

Country Link
EP (1) EP0978805A3 (en)

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4803348A (en) * 1987-06-30 1989-02-07 Lohrey David W Automated customer interface for services involving drop-off and pickup
JPH07207965A (en) * 1994-01-24 1995-08-08 Osamu Endo Energy supply station system and information transfer device or key box operating this system
WO1998027505A2 (en) * 1996-12-03 1998-06-25 Mcmahon John A Method for remote viewing of damage and authorization of repairs
EP0881602A2 (en) * 1997-05-27 1998-12-02 Volkswagen Aktiengesellschaft Device and method for automatically processing service orders

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4803348A (en) * 1987-06-30 1989-02-07 Lohrey David W Automated customer interface for services involving drop-off and pickup
JPH07207965A (en) * 1994-01-24 1995-08-08 Osamu Endo Energy supply station system and information transfer device or key box operating this system
WO1998027505A2 (en) * 1996-12-03 1998-06-25 Mcmahon John A Method for remote viewing of damage and authorization of repairs
EP0881602A2 (en) * 1997-05-27 1998-12-02 Volkswagen Aktiengesellschaft Device and method for automatically processing service orders

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
PATENT ABSTRACTS OF JAPAN vol. 1995, no. 11 26 December 1995 (1995-12-26) *

Also Published As

Publication number Publication date
EP0978805A2 (en) 2000-02-09

Similar Documents

Publication Publication Date Title
EP1033691A3 (en) Distributed system vehicle information processing and vehicle control
EP0978805A3 (en) Device for automatically processing service orders
EP2244421A3 (en) Data sink/source and data transmission device for a line-switched network and packet-switched network
DE60020482T2 (en) Method for reducing the data width in vehicle systems
EP0881602A3 (en) Device and method for automatically processing service orders
DE4225466A1 (en) Method for transmitting alternating character information and device for transmitting alternating character information
DE4019890A1 (en) Radio taxi communication method for direct ordering and confirmation - using digital data link between customer and vehicle terminals with transactions recorded for future billing
WO2001062035A2 (en) Method for remotely monitoring devices and installations and a computer unit therefor
DE19824814C2 (en) Device for determining functions to be released in a telecommunications system
DE19504493A1 (en) Wireless measurement data exchange method e.g. for remote measurement values
EP3787954A1 (en) Method and device for logging an item of information relating to a rail vehicle
EP0295502A1 (en) Method and apparatus for the elimination of tolerance limit variations in the separation of optical communication components
EP1169672B1 (en) System and method for controlling the quality of a product family
DE102020130390B4 (en) Devices and methods for vehicle locking systems
DE69316549T2 (en) PRESENCE AND / OR WORKING TIME RECORDING SYSTEM
DE102022103063B4 (en) Method for making an emergency call to an emergency call receiving device of an emergency call system, telematics device, storage medium, mobile terminal, server device, and motor vehicle
DE19835562A1 (en) Automatic processing of service requirements for such as a road vehicle uses a processor based controller to handle service routines
DE4112752A1 (en) Double conical frustum coupler for synthetic optical fibres - exploits total internal reflection at internal surface of cone for bidirectional mixing pref. in near infrared
WO1998012851A1 (en) Method and device for integrating distributed telematic applications by means of a plurality of telecommunication channels
EP0808540A1 (en) Method of initiating remote maintenance of a private branch exchange
DE102019007334A1 (en) Procedure to assist a vehicle user
EP0242770A2 (en) Method for realizing different processes in a digital telecommunication terminal adapted to speech and data transmission
DE29919676U1 (en) Monitoring system for the production of printed circuit boards
DE3137255C2 (en)
DE4102183A1 (en) METHOD FOR ADDING RENTAL FUNCTIONS TO A TELEPHONE SYSTEM

Legal Events

Date Code Title Description
PUAI Public reference made under article 153(3) epc to a published international application that has entered the european phase

Free format text: ORIGINAL CODE: 0009012

AK Designated contracting states

Kind code of ref document: A2

Designated state(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE

Kind code of ref document: A2

Designated state(s): AT DE ES FR GB IT PT SE

AX Request for extension of the european patent

Free format text: AL;LT;LV;MK;RO;SI

PUAL Search report despatched

Free format text: ORIGINAL CODE: 0009013

AK Designated contracting states

Kind code of ref document: A3

Designated state(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE

AX Request for extension of the european patent

Free format text: AL;LT;LV;MK;RO;SI

RIC1 Information provided on ipc code assigned before grant

Free format text: 7G 07C 5/08 A, 7B 60S 5/00 B, 7G 07F 7/00 B

17P Request for examination filed

Effective date: 20020404

AKX Designation fees paid

Free format text: AT DE ES FR GB IT PT SE

STAA Information on the status of an ep patent application or granted ep patent

Free format text: STATUS: THE APPLICATION IS DEEMED TO BE WITHDRAWN

18D Application deemed to be withdrawn

Effective date: 20100105