DK3355528T3 - Fremgangsmåder til tilvejebringelse af kontinuitet i chatbot-kommunikation - Google Patents

Fremgangsmåder til tilvejebringelse af kontinuitet i chatbot-kommunikation Download PDF

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Publication number
DK3355528T3
DK3355528T3 DK18151880.4T DK18151880T DK3355528T3 DK 3355528 T3 DK3355528 T3 DK 3355528T3 DK 18151880 T DK18151880 T DK 18151880T DK 3355528 T3 DK3355528 T3 DK 3355528T3
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DK
Denmark
Prior art keywords
procedures
providing continuity
chatbot communication
chatbot
communication
Prior art date
Application number
DK18151880.4T
Other languages
English (en)
Inventor
Maria Jernström
Anders Baer
Original Assignee
Telia Co Ab
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telia Co Ab filed Critical Telia Co Ab
Application granted granted Critical
Publication of DK3355528T3 publication Critical patent/DK3355528T3/da

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F15/00—Digital computers in general; Data processing equipment in general
    • G06F15/16—Combinations of two or more digital computers each having at least an arithmetic unit, a program unit and a register, e.g. for a simultaneous processing of several programs
    • G06F15/163—Interprocessor communication
    • G06F15/167—Interprocessor communication using a common memory, e.g. mailbox
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1069—Session establishment or de-establishment
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F13/00—Interconnection of, or transfer of information or other signals between, memories, input/output devices or central processing units
    • G06F13/14—Handling requests for interconnection or transfer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
    • H04L43/0852—Delays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/046—Interoperability with other network applications or services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/216—Handling conversation history, e.g. grouping of messages in sessions or threads
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/40—Support for services or applications
    • H04L65/403—Arrangements for multi-party communication, e.g. for conferences
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management
    • H04L67/143—Termination or inactivation of sessions, e.g. event-controlled end of session
    • H04L67/145—Termination or inactivation of sessions, e.g. event-controlled end of session avoiding end of session, e.g. keep-alive, heartbeats, resumption message or wake-up for inactive or interrupted session
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/10—File systems; File servers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/02—Standardisation; Integration
    • H04L41/0246—Exchanging or transporting network management information using the Internet; Embedding network management web servers in network elements; Web-services-based protocols
    • H04L41/026—Exchanging or transporting network management information using the Internet; Embedding network management web servers in network elements; Web-services-based protocols using e-messaging for transporting management information, e.g. email, instant messaging or chat
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/508—Network service management, e.g. ensuring proper service fulfilment according to agreements based on type of value added network service under agreement
    • H04L41/5093—Network service management, e.g. ensuring proper service fulfilment according to agreements based on type of value added network service under agreement wherein the managed service relates to messaging or chat services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Hardware Design (AREA)
  • Environmental & Geological Engineering (AREA)
  • Health & Medical Sciences (AREA)
  • Cardiology (AREA)
  • General Health & Medical Sciences (AREA)
  • Computing Systems (AREA)
  • Software Systems (AREA)
  • Information Transfer Between Computers (AREA)
DK18151880.4T 2017-01-31 2018-01-16 Fremgangsmåder til tilvejebringelse af kontinuitet i chatbot-kommunikation DK3355528T3 (da)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
SE1750076A SE543061C2 (en) 2017-01-31 2017-01-31 Methods for providing continuity in chatbot communications

Publications (1)

Publication Number Publication Date
DK3355528T3 true DK3355528T3 (da) 2020-09-21

Family

ID=61156969

Family Applications (1)

Application Number Title Priority Date Filing Date
DK18151880.4T DK3355528T3 (da) 2017-01-31 2018-01-16 Fremgangsmåder til tilvejebringelse af kontinuitet i chatbot-kommunikation

Country Status (4)

Country Link
US (1) US10992718B2 (da)
EP (1) EP3355528B1 (da)
DK (1) DK3355528T3 (da)
SE (1) SE543061C2 (da)

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US20200142719A1 (en) * 2018-11-02 2020-05-07 International Business Machines Corporation Automatic generation of chatbot meta communication
US10282248B1 (en) 2018-11-27 2019-05-07 Capital One Services, Llc Technology system auto-recovery and optimality engine and techniques
US10824528B2 (en) 2018-11-27 2020-11-03 Capital One Services, Llc Techniques and system for optimization driven by dynamic resilience
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US11762809B2 (en) * 2019-10-09 2023-09-19 Capital One Services, Llc Scalable subscriptions for virtual collaborative workspaces
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US20220101217A1 (en) * 2020-09-30 2022-03-31 Infosys Limited Method and system for automatic technical assistance
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US11881216B2 (en) 2021-06-08 2024-01-23 Bank Of America Corporation System and method for conversation agent selection based on processing contextual data from speech
US11862165B1 (en) * 2022-08-30 2024-01-02 Truist Bank Optimized virtual assistant for connecting a user to a live agent

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Also Published As

Publication number Publication date
EP3355528A1 (en) 2018-08-01
SE1750076A1 (en) 2018-08-01
EP3355528B1 (en) 2020-06-24
US10992718B2 (en) 2021-04-27
SE543061C2 (en) 2020-09-29
US20180219921A1 (en) 2018-08-02

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