CN209992970U - Window double-screen interaction service evaluation system - Google Patents
Window double-screen interaction service evaluation system Download PDFInfo
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- CN209992970U CN209992970U CN201920408523.8U CN201920408523U CN209992970U CN 209992970 U CN209992970 U CN 209992970U CN 201920408523 U CN201920408523 U CN 201920408523U CN 209992970 U CN209992970 U CN 209992970U
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Abstract
The utility model discloses a window double screen interaction service evaluation system, include: a customer service end module; a user terminal module; a total control end module; the master control end module comprises a master control end control module, a master control end communication module and a master control end storage module, wherein the master control end communication module and the master control end storage module are connected with the master control end control module; a remote terminal. The utility model discloses a window double screen interaction service evaluation system can be timely handle customer data to reach storage module with customer data in order to prevent that data from losing. And the safety and reliability of the data are further improved.
Description
Technical Field
The utility model relates to a service system field specifically is a window double screen interaction service evaluation system.
Background
When a client transacts business, an existing bank or administrative service window adopts a face-to-face communication service mode, most of the existing bank or administrative service window adopts a keyboard and a service evaluator to perform daily client service, and the existing bank or administrative service window has the advantages of simple service, but once more comprehensive service needs to be provided, the existing equipment cannot meet more service types.
SUMMERY OF THE UTILITY MODEL
The utility model discloses a solve the defect that exists among the prior art, provide one kind and can realize more multiple type of window service, and can make things convenient for customer service and customer's window double-screen interaction service evaluation system simultaneously.
In order to achieve the above object, the utility model provides an at first provide a window double screen interaction service evaluation system, include:
a customer service module comprising:
the system comprises a customer service end control module, a customer service end display module, a customer service end voice module, a customer service end input module, a customer service end camera module, a customer service end storage module and a customer service end communication module, wherein the customer service end display module, the customer service end voice module, the customer service end input module, the customer service end camera module, the customer service end storage module and the customer service end communication module are connected with the customer service end control;
a client module, comprising:
the system comprises a user side control module, a user side display module, a user side voice module, a user side input module, a user side camera module, a user side storage module and a user side communication module, wherein the user side display module, the user side voice module, the user side input module, the user side camera module, the user side storage module and the user side communication module are connected with the user;
a total control end module which is connected with both the customer service end control module of the customer service end module and the user end control module of the user end module; the master control end module comprises a master control end control module, a master control end communication module and a master control end storage module, wherein the master control end communication module and the master control end storage module are connected with the master control end control module;
and the remote terminal is connected with the customer service end communication module, the user end communication module and the master control end communication module.
The utility model discloses still provide following optimization scheme:
preferably, the customer service end control module and the user end control module are respectively connected with the master control end control module.
Preferably, the customer service end voice module comprises a loudspeaker and a microphone.
Preferably, the user side voice module comprises a loudspeaker and a microphone.
Preferably, the customer service end input module comprises a keyboard input module.
Preferably, the user input module comprises a working attitude key module, a password input module and an evaluation key module.
Preferably, the customer service end storage module comprises a voice storage module and a video storage module.
Preferably, the user side storage module comprises a voice storage module and a video storage module.
The utility model has the advantages that:
the utility model discloses a window double screen interaction service evaluation system can be timely handle customer data to reach storage module with customer data in order to prevent that data from losing. And the safety and reliability of the data are further improved.
Drawings
Fig. 1 is a structural frame diagram of a window double-screen interactive service evaluation system according to a preferred embodiment of the present invention;
fig. 2 is a structural frame diagram of a client module according to a preferred embodiment of the present invention;
FIG. 3 is a block diagram of the customer service module according to a preferred embodiment of the present invention;
fig. 4 is a structural frame diagram of a general control end module according to a preferred embodiment of the present invention.
Detailed Description
In order to make the technical solutions of the present invention better understood by those skilled in the art, the present invention will be described in further detail with reference to the following embodiments.
A window double-screen interactive service evaluation system comprises:
a customer service module comprising:
the system comprises a customer service end control module, a customer service end display module, a customer service end voice module, a customer service end input module, a customer service end camera module, a customer service end storage module and a customer service end communication module, wherein the customer service end display module, the customer service end voice module, the customer service end input module, the customer service end camera module, the customer service end storage module and the customer service end communication module are connected with the customer service end control;
the customer service end control module is respectively connected with the customer service end display module, the customer service end voice module, the customer service end input module, the customer service end camera module, the customer service end storage module and the customer service end communication module;
a client module, comprising:
the system comprises a user side control module, a user side display module, a user side voice module, a user side input module, a user side camera module, a user side storage module and a user side communication module, wherein the user side display module, the user side voice module, the user side input module, the user side camera module, the user side storage module and the user side communication module are connected with the user;
the user side control module is respectively connected with the user side display module, the user side voice module, the user side input module, the user side camera module, the user side storage module and the user side communication module;
a total control end module which is connected with both the customer service end control module of the customer service end module and the user end control module of the user end module; the master control end module comprises a master control end control module, a master control end communication module and a master control end storage module, wherein the master control end communication module and the master control end storage module are connected with the master control end control module;
and the remote terminal is connected with the customer service end communication module, the user end communication module and the master control end communication module.
The customer service end control module and the user end control module are respectively connected with the master control end control module.
The customer service end voice module and the user end voice module both comprise a loudspeaker and a microphone.
The customer service end input module comprises a keyboard input module, and the customer service can input data into the customer service end control module through keyboard input;
the user side input module comprises a working attitude key module, a password input module and an evaluation key module. The user can evaluate the working attitude of the staff at the working attitude key module, the user can input the password from the password input module, and the user can evaluate the customer service from the evaluation key module.
The customer service end storage module and the user end storage module both comprise a voice storage module and a video storage module.
The customer service end display module and the user end display module can be arranged for a touch screen.
The customer service end control module and the customer user end control module preferably use ARM series chips, and more preferably use ARM9 chips.
When the window double-screen interactive service evaluation system of the utility model is used, a user clicks the service to be handled from the user side display module, the user side display module transmits data to the user side control module, the user side control module transmits the data to the user side communication module, the user side communication module transmits the data to the remote terminal, the remote terminal processes the service and returns the data to the user side communication module, the user side communication module returns the data to the user side control module, the user side control module returns the data to the user side display module, the user clicks the service, the user side display module transmits the data to the user side control module, the user side control module transmits the data to the user side communication module, the user side communication module transmits the data to the remote terminal, the remote terminal processes the service and returns the data to the customer service side communication module, the customer service end communication module returns data to the customer service end control module, and the customer service end control module returns data to the customer service end display module for customer service processing. After customer service processing is finished, data are transmitted to the customer service side control module after the customer service side display module clicks, the customer service side control module transmits the data to the customer service side communication module, the customer service side communication module transmits the data to the remote terminal, the remote terminal returns the data to the user side communication module after processing, the user side communication module returns the data to the user side control module, and the user side control module returns the data to the user side display module. And completing a service workflow between the user and the customer service. The data of the customer service end in the whole process is stored through a customer service end storage module; the data of the user side are stored through the user side storage module. In the whole service process, the customer service side voice module and the customer service side camera module are both in an open state, and the user side voice module and the user side camera module are both in an open state. Preferably, the data of the customer service end voice module and the data of the customer service end camera module are stored through a customer service end storage module; the user side voice module and the user side camera module are stored through the user side storage module. When the remote terminal is not connected smoothly, the customer service end control module and the user side control module transmit data to the master control end control module for processing, and after the master control end module processes the data, the data are transmitted to the remote terminal through the master control end communication module when the network is smooth.
The above is only a preferred embodiment of the present invention, and it should be noted that the above preferred embodiment should not be considered as limiting the present invention, and the protection scope of the present invention should be subject to the scope defined by the claims. It will be apparent to those skilled in the art that various modifications and enhancements can be made without departing from the spirit and scope of the invention, and such modifications and enhancements are intended to be within the scope of the invention.
Claims (8)
1. A window double-screen interactive service evaluation system is characterized in that: the method comprises the following steps:
a customer service module comprising:
the system comprises a customer service end control module, a customer service end display module, a customer service end voice module, a customer service end input module, a customer service end camera module, a customer service end storage module and a customer service end communication module, wherein the customer service end display module, the customer service end voice module, the customer service end input module, the customer service end camera module, the customer service end storage module and the customer service end communication module are connected with the customer service end control;
a client module, comprising:
the system comprises a user side control module, a user side display module, a user side voice module, a user side input module, a user side camera module, a user side storage module and a user side communication module, wherein the user side display module, the user side voice module, the user side input module, the user side camera module, the user side storage module and the user side communication module are connected with the user;
a total control end module which is connected with both the customer service end control module of the customer service end module and the user end control module of the user end module; the master control end module comprises a master control end control module, a master control end communication module and a master control end storage module, wherein the master control end communication module and the master control end storage module are connected with the master control end control module;
and the remote terminal is connected with the customer service end communication module, the user end communication module and the master control end communication module.
2. The system of claim 1, wherein: the customer service end control module and the user end control module are respectively connected with the master control end control module.
3. The system of claim 1, wherein: the customer service end voice module comprises a loudspeaker and a microphone.
4. The system of claim 1, wherein: the user side voice module comprises a loudspeaker and a microphone.
5. The system of claim 1, wherein: the customer service end input module comprises a keyboard input module.
6. The system of claim 1, wherein: the user side input module comprises a working attitude key module, a password input module and an evaluation key module.
7. The system of claim 1, wherein: the customer service end storage module comprises a voice storage module and a video storage module.
8. The system of claim 1, wherein: the user side storage module comprises a voice storage module and a video storage module.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201920408523.8U CN209992970U (en) | 2019-03-28 | 2019-03-28 | Window double-screen interaction service evaluation system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201920408523.8U CN209992970U (en) | 2019-03-28 | 2019-03-28 | Window double-screen interaction service evaluation system |
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| CN209992970U true CN209992970U (en) | 2020-01-24 |
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