CN1913693A - Fault information collection system and method - Google Patents
Fault information collection system and method Download PDFInfo
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- CN1913693A CN1913693A CNA2006100623455A CN200610062345A CN1913693A CN 1913693 A CN1913693 A CN 1913693A CN A2006100623455 A CNA2006100623455 A CN A2006100623455A CN 200610062345 A CN200610062345 A CN 200610062345A CN 1913693 A CN1913693 A CN 1913693A
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Abstract
The invention provides a system for collecting the fault information, which includes terminals and receiving modules. The terminal collect the its failure information and send them out. The receiving module receives the failure information. The invention also provides a method for collecting the fault information, including: collecting the fault information of the terminal; calling the fault information and sending them out. The invention makes the mobile terminals automatically collect and send the fault information to the fault analysis system of the service-supplier, which has the advantages of complete recording, saving space, popularity and prompt of information collection.
Description
Technical field
The present invention relates to communication field, specifically, relate to a kind of fault information collection system and method.
Background technology
The technical development of moving communicating field at present is rapid, and the kind of portable terminal is of numerous names, but the quality of portable terminal respectively has quality.When portable terminal breaks down, the user need go maintenance to fixing maintenace point, perhaps preengages the maintenance personal and makes house calls, but failure problems can not be reappeared, the maintenance personal can not get fault message, and correctly the fault location reason causes potential faults still to exist.
Prior art provides a kind of solution, utilizes the log recording function in the portable terminal, and when portable terminal breaks down, mobile terminal system is recorded in some crucial information of fault fixing position in the memory block of portable terminal.When the user took maintenace point with portable terminal, the maintenance personal read these fault messages by special software and hardware, then the analyzing and positioning failure problems.
But still there is following shortcoming in this method that prior art provides:
1, the space, memory block of portable terminal is limited, and system can only note the fault message that takes place recently, and when insufficient memory, new fault message can cover old fault message, is that fault information record is imperfect;
2, portable terminal need be delivered to maintenace point, by special software and hardware read failure information, the collection of fault message does not have promptness and popularization;
Summary of the invention
The object of the present invention is to provide a kind of fault information collection system and method, imperfect with the fault message record that solves portable terminal in the prior art, information gathering is untimely and do not have a shortcoming of popularization.
A kind of fault information collection system provided by the invention comprises terminal and receiver module;
The fault message of described terminal collection terminal, and send described fault message;
Described receiver module receives described fault message.
Also comprise failure information database;
Described failure information database is stored the fault message that described receiver module receives.
Also comprise analysis module;
The fault message that described analysis module is transferred in the described failure information database is analyzed.
Also comprise information transmitting system;
Described terminal sends described fault message by described information transmitting system.
A kind of terminal comprises fault information collection module and fault message sending module;
The fault message of described fault information collection module collection terminal;
Described fault message sending module calls described fault message, and sends described fault message.
Also comprise memory module;
Described memory module is used to store the fault message of the terminal that described fault information collection module collects.
The device software information that described fault message comprises information category, break down and the content of fault message.
Described fault message comprises header packet information, and described header packet information comprises the classification number of portable terminal, the version information of software and hardware, the fault message record number in the bag.
A kind of fault information gathering method may further comprise the steps:
The fault message of A, collection portable terminal;
B, call described fault message, send described fault message by information transmitting system.
Also comprise step before the described step B:
B1, send information, confirm whether send, send execution in step B as confirming, otherwise return execution in step A to the user.
Also comprise step after the described steps A:
Store described fault message.
Also comprise step before the described step B1:
B2, judge whether stored record reaches predetermined number, as reach execution in step B1, otherwise return execution in step A.
Also comprise step before the described step B1:
B2 ', judge whether to reach the predetermined transmission cycle, as reach execution in step C1, otherwise return execution in step A.
Described step B is specially:
Call described fault message, and to described fault message packing, in described fault message, add header packet information, described header packet information comprises the fault message record number in portable terminal ground classification number, software and hardware ground version information, the bag, described fault message is sent to supplier's trouble analysis system by information transmitting system.
Also comprise step after the described step B:
C, utilize trouble analysis system to receive described fault message, described fault message is analyzed.
Described step C is specially:
Differentiate the model of the described portable terminal that breaks down according to the classification number information in the described fault message, determine the equipment that breaks down according to the device software information that breaks down in the described fault message.
The present invention automatically collects portable terminal and sends the trouble analysis system of the fault message of portable terminal to supplier, and it is complete to have a fault message record, saves the memory space of portable terminal, and fault information collection in time and have an advantage of popularization.
Description of drawings
Fig. 1 is a system configuration schematic diagram of the present invention;
Fig. 2 is the method flow diagram of one embodiment of the present of invention;
Fig. 3 is the method flow diagram of an alternative embodiment of the invention.
Embodiment
The present invention collects the fault message of portable terminal by the fault information collection module of portable terminal, and fault message is sent to supplier's trouble analysis system by the information transmitting system of prior art, complete and write down the fault message of portable terminal in time, and saved the memory space of portable terminal.
Specifically set forth technical scheme of the present invention by the following examples in conjunction with the accompanying drawings.
Figure 1 shows that an embodiment of system of the present invention, as shown in Figure 1, one embodiment of the present of invention provide a fault information collection system 10, comprise terminal 11, and described terminal 11 comprises fault information collection module 111, fault message sending module 113;
Fault information collection module 111 is used to collect the fault message of portable terminal;
Fault information collection module 111 provides fault message to submit interface to each device software of portable terminal, and each device software of portable terminal is submitted to fault information collection module 111 by described submission interface with fault message when breaking down; Described submission interface can be function interface, if the submission interface is a function interface, each device software of portable terminal is called described function interface, and fault message is committed to fault information collection module 111; Described submission interface also can be message interface, if described submission interface is a message interface, each device software of portable terminal is encapsulated as message with fault message and is committed to fault information collection module 111; The device software information that described fault message can comprise information category, break down and content of fault message etc. also can comprise other information contents that reflect fault message;
Fault message sending module 113 calls fault message, sends described fault message;
Fault message sending module 113 calls fault message, and to described fault message packing, in described fault message, add header packet information, described header packet information can comprise the classification number of portable terminal, the version information of software and hardware, the information such as fault message record number in the bag, sends described fault message;
Consideration for user's information security, fault message sending module 113 can also send information to the user before sending described fault message, please the user confirm whether send, be safe, also can not need to confirm to the user if give tacit consent to described fault message.
Described terminal 11 can also comprise memory module 112, is used to store the fault message of described portable terminal;
Memory module 112 can be the Dram of portable terminal, described memory module 112 can be with the form storage of described fault message by record, and can be after stored record reaches predetermined number, send message to described fault message sending module 113, perhaps also can preset the transmission cycle, periodically send described fault message, perhaps directly notify fault message sending module 113 to send described fault message.
Described fault information collection system also comprises trouble analysis system 13, and described trouble analysis system 13 comprises receiver module 131;
Receiver module 131 is used to receive fault message;
Different portable terminal suppliers has the trouble analysis system of oneself separately, and different portable terminal suppliers' trouble analysis system has difference and fixing mobile terminal number, the fault message sending module 113 of portable terminal sends to the corresponding mobile termination number with fault message, described mobile terminal number is the supplier's of described portable terminal correspondence the number of trouble analysis system 13, can be pre-stored in the described portable terminal, as Default Value;
Trouble analysis system 13 can also comprise failure information database 132; Failure information database 132 is used to store the fault message that described receiver module 131 receives;
Trouble analysis system 13 can also comprise analysis module 133, analysis module 133 is used for transferring the fault message of described failure information database 132 and analyzes, differentiate the model of the described portable terminal that breaks down according to the classification number information in the fault message, determine equipment that breaks down etc. according to the device software information that breaks down in the described fault message, and the attendant can get in touch by the mobile terminal number and the user of described portable terminal, in time confirm fault message and solution, perhaps the information transmitting system of described solution by prior art sent to the user.
Described fault information collection system can also comprise information transmitting system 12, and terminal 11 sends fault message by information transmitting system 12.Information transmitting system 12 is prior aries, can be short message transmitting system, also can be that multi-media SMS transmitting system and other meet the information transmitting system that transmits information condition.
Fig. 2 is an embodiment of a kind of fault information gathering method of the present invention, may further comprise the steps:
Step S201, the fault message of collection portable terminal;
Each device software is submitted fault message to by submitting interface to when breaking down, submitting interface as described to is function interface, by calling described function interface, submit described fault message to, submitting interface as described to is message interface, submits to after described fault message is encapsulated as message;
Step S202 stores the fault message of described portable terminal;
With of the form storage of described fault message by record;
Step S203 judges whether stored record reaches predetermined number, as reaches execution in step S204, otherwise returns execution in step S201;
Step S204 sends message to the fault message sending module, notifies described fault message sending module to send described fault message;
Step S205 sends information to the user, please the user confirm whether send, and sends execution in step S206 as confirming, otherwise returns execution in step S201;
Step S206 calls described fault message, described fault message is sent to supplier's trouble analysis system by information transmitting system;
After calling described fault message described fault message is packed, in described fault message, add header packet information, described header packet information comprises the fault message record number in portable terminal ground classification number, software and hardware ground version information, the bag etc., information transmitting system by prior art is sent to supplier's trouble analysis system with described fault message, and described information transmitting system is short message transmitting system or multi-media SMS transmitting system;
Step S207 utilizes trouble analysis system that described fault message is analyzed;
Different portable terminal suppliers has the trouble analysis system of oneself separately, and described different portable terminal supplier's trouble analysis system has difference and fixing mobile terminal number, information transmitting system by prior art sends to the corresponding mobile termination number with described fault message, described mobile terminal number is the supplier's of described portable terminal correspondence the number of trouble analysis system, be pre-stored in the described portable terminal, be Default Value;
Differentiate the model of the described portable terminal that breaks down according to the classification number information in the described fault message, determine equipment that breaks down etc. according to the device software information that breaks down in the described fault message, the attendant can get in touch by the mobile terminal number and the user of described portable terminal, in time confirm fault message and solution, perhaps the information transmitting system of described solution by prior art sent to the user.
The S203 of step described in the inventive method embodiment can replace with following steps:
Step S203 ' judges whether to reach the predetermined transmission cycle, as reaches execution in step S204, otherwise returns execution in step S201.Other steps are similar, do not repeat them here;
The inventive method also has other execution mode, for example among the inventive method embodiment, step S203 can omit, do not need through judging whether stored record reaches the step of predetermined number, direct execution in step S204, send message to the fault message sending module, notify described fault message sending module to send described fault message;
Perhaps the inventive method embodiment can omit step S203 and step S204 simultaneously;
Another execution mode of the inventive method can omit step S205, and described fault message sending module directly sends described fault message by information transmitting system after receiving fault message, does not need to confirm to the user.
Another embodiment of a kind of fault information gathering method of the present invention as shown in Figure 3, may further comprise the steps:
Step S301, the fault message of collection portable terminal;
Each device software is submitted fault message to by submitting interface to when breaking down, submitting interface as described to is function interface, by calling described function interface, submit described fault message to, submitting interface as described to is message interface, submits to after described fault message is encapsulated as message;
Step S302 sends to the fault message sending module with described fault message;
Step S303 sends information to the user, please the user confirm whether send, and sends execution in step S304 as confirming, otherwise returns execution in step S301;
Step S304 sends to described fault message by information transmitting system supplier's trouble analysis system;
After calling described fault message described fault message is packed, in described fault message, add header packet information, described header packet information comprises the fault message record number in portable terminal ground classification number, software and hardware ground version information, the bag etc., information transmitting system by prior art is sent to supplier's trouble analysis system with described fault message, and described information transmitting system is short message transmitting system or multi-media SMS transmitting system;
Step S305 utilizes trouble analysis system that described fault message is analyzed;
Different portable terminal suppliers has the trouble analysis system of oneself separately, and described different portable terminal supplier's trouble analysis system has difference and fixing mobile terminal number, information transmitting system by prior art sends to the corresponding mobile termination number with described fault message, described mobile terminal number is the supplier's of described portable terminal correspondence the number of trouble analysis system, be pre-stored in the described portable terminal, be Default Value;
Differentiate the model of the described portable terminal that breaks down according to the classification number information in the described fault message, determine equipment that breaks down etc. according to the device software information that breaks down in the described fault message, the attendant can get in touch by the mobile terminal number and the user of described portable terminal, in time confirm fault message and solution, perhaps the information transmitting system of described solution by prior art sent to the user.
In this method embodiment, step S303 can omit, and described fault message sending module directly sends described fault message by information transmitting system after receiving fault message, does not need to confirm to the user.
The present invention automatically collects portable terminal and sends the trouble analysis system of the fault message of portable terminal to supplier, and it is complete to have a fault message record, saves the memory space of portable terminal, and fault information collection in time and have an advantage of popularization.
The above; only for the preferable embodiment of the present invention, but protection scope of the present invention is not limited thereto, and anyly is familiar with those skilled in the art in the technical scope that the present invention discloses; the variation that can expect easily or replacement all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with the protection range of claim.
Claims (16)
1, a kind of fault information collection system is characterized in that, comprises terminal and receiver module;
The fault message of described terminal collection terminal, and send described fault message;
Described receiver module receives described fault message.
2, system according to claim 1 is characterized in that, also comprises failure information database;
Described failure information database is stored the fault message that described receiver module receives.
3, system according to claim 2 is characterized in that, also comprises analysis module;
The fault message that described analysis module is transferred in the described failure information database is analyzed.
4, system according to claim 1 is characterized in that, also comprises information transmitting system;
Described terminal sends described fault message by described information transmitting system.
5, a kind of terminal is characterized in that, comprises fault information collection module and fault message sending module;
The fault message of described fault information collection module collection terminal;
Described fault message sending module calls described fault message, and sends described fault message.
6, terminal according to claim 5 is characterized in that, also comprises memory module;
Described memory module is used to store the fault message of the terminal that described fault information collection module collects.
7, terminal according to claim 5 is characterized in that, the device software information that described fault message comprises information category, break down and the content of fault message.
8, terminal according to claim 5 is characterized in that, described fault message comprises header packet information, and described header packet information comprises the classification number of portable terminal, the version information of software and hardware, the fault message record number in the bag.
9, a kind of fault information gathering method is characterized in that, may further comprise the steps:
The fault message of A, collection portable terminal;
B, call described fault message, send described fault message by information transmitting system.
10, method according to claim 9 is characterized in that, also comprises step before the described step B:
B1, send information, confirm whether send, send execution in step B as confirming, otherwise return execution in step A to the user.
11, method according to claim 9 is characterized in that, also comprises step after the described steps A:
Store described fault message.
12, method according to claim 11 is characterized in that, also comprises step before the described step B1:
B2, judge whether stored record reaches predetermined number, as reach execution in step B1, otherwise return execution in step A.
13, according to claim 10 or 11 described methods, it is characterized in that, also comprise step before the described step B1:
B2 ', judge whether to reach the predetermined transmission cycle, as reach execution in step C1, otherwise return execution in step A.
14, method according to claim 9 is characterized in that, described step B is specially:
Call described fault message, and to described fault message packing, in described fault message, add header packet information, described header packet information comprises the fault message record number in portable terminal ground classification number, software and hardware ground version information, the bag, described fault message is sent to supplier's trouble analysis system by information transmitting system.
15, method according to claim 9 also comprises step after the described step B:
C, utilize trouble analysis system to receive described fault message, described fault message is analyzed.
16, method according to claim 15 is characterized in that, described step C is specially:
Differentiate the model of the described portable terminal that breaks down according to the classification number information in the described fault message, determine the equipment that breaks down according to the device software information that breaks down in the described fault message.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB2006100623455A CN100403838C (en) | 2006-08-26 | 2006-08-26 | Fault information collection system and method |
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| CNB2006100623455A CN100403838C (en) | 2006-08-26 | 2006-08-26 | Fault information collection system and method |
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| CN1913693A true CN1913693A (en) | 2007-02-14 |
| CN100403838C CN100403838C (en) | 2008-07-16 |
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| CNB2006100623455A Active CN100403838C (en) | 2006-08-26 | 2006-08-26 | Fault information collection system and method |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101489243B (en) * | 2008-01-14 | 2011-01-26 | ***通信集团公司 | Malfunction analysis apparatus, method and malfunction processing system |
| CN102946342A (en) * | 2011-08-15 | 2013-02-27 | 中兴通讯股份有限公司 | Terminal fault notifying method and terminal |
| CN104023139A (en) * | 2014-06-19 | 2014-09-03 | 深圳市中兴移动通信有限公司 | Mobile terminal and abnormality processing method thereof |
| CN106547667A (en) * | 2015-09-16 | 2017-03-29 | 比亚迪股份有限公司 | A kind of fault cues method and system of mobile terminal |
| CN107852419A (en) * | 2016-05-23 | 2018-03-27 | 深圳市赛亿科技开发有限公司 | Device failure feedback method and system |
| CN111198778A (en) * | 2020-01-10 | 2020-05-26 | 广东金赋科技股份有限公司 | Self-service terminal fault reporting method and device |
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| CN1026645C (en) * | 1990-11-30 | 1994-11-16 | 株式会社田村电机制作所 | Public telephone set |
| JPH10187498A (en) * | 1996-12-20 | 1998-07-21 | Nec Corp | Fault information system |
| US6317596B1 (en) * | 1998-10-20 | 2001-11-13 | Denso Corporation | Error detecting and reporting system in a wireless communication network |
| KR100672396B1 (en) * | 1999-12-28 | 2007-01-23 | 엘지전자 주식회사 | Method for After service of mobile telephone |
| JP4798901B2 (en) * | 2001-09-05 | 2011-10-19 | 日立建機株式会社 | Work machine maintenance system |
| CN1885868A (en) * | 2005-06-22 | 2006-12-27 | 中兴通讯股份有限公司 | Method for communication terminal automatic fault-reporting |
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Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101489243B (en) * | 2008-01-14 | 2011-01-26 | ***通信集团公司 | Malfunction analysis apparatus, method and malfunction processing system |
| CN102946342A (en) * | 2011-08-15 | 2013-02-27 | 中兴通讯股份有限公司 | Terminal fault notifying method and terminal |
| CN104023139A (en) * | 2014-06-19 | 2014-09-03 | 深圳市中兴移动通信有限公司 | Mobile terminal and abnormality processing method thereof |
| CN104023139B (en) * | 2014-06-19 | 2020-05-15 | 陈惠金 | Mobile terminal and exception handling method thereof |
| CN106547667A (en) * | 2015-09-16 | 2017-03-29 | 比亚迪股份有限公司 | A kind of fault cues method and system of mobile terminal |
| CN106547667B (en) * | 2015-09-16 | 2020-05-22 | 比亚迪股份有限公司 | Fault prompting method and system for mobile terminal |
| CN107852419A (en) * | 2016-05-23 | 2018-03-27 | 深圳市赛亿科技开发有限公司 | Device failure feedback method and system |
| CN107852419B (en) * | 2016-05-23 | 2021-01-12 | 深圳市赛亿科技开发有限公司 | Device damage feedback method and system |
| CN111198778A (en) * | 2020-01-10 | 2020-05-26 | 广东金赋科技股份有限公司 | Self-service terminal fault reporting method and device |
| CN111198778B (en) * | 2020-01-10 | 2024-03-15 | 广东金赋科技股份有限公司 | Method and device for reporting faults of self-service terminal |
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| CN100403838C (en) | 2008-07-16 |
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