CN1665262A - Apparatus and method for recording content of network telephone call - Google Patents
Apparatus and method for recording content of network telephone call Download PDFInfo
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- CN1665262A CN1665262A CN 200410004776 CN200410004776A CN1665262A CN 1665262 A CN1665262 A CN 1665262A CN 200410004776 CN200410004776 CN 200410004776 CN 200410004776 A CN200410004776 A CN 200410004776A CN 1665262 A CN1665262 A CN 1665262A
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Abstract
The invention relates to a network telephone, particularly relating to a device and method for recording call content of the network telephone. Whichever network protocol is to be adopted, it need not analyze the network protocol under the VoIP environment but record all the voice data in a catching mode. Therefore, whichever different protocols used in the manufacturers as well as the network telephone updating the protocol, are adopted, it can easily record the call content of a network telephone caller.
Description
Technical field
The present invention relates to the networking telephone, relate in particular to the apparatus and method of the call contents of the record networking telephone.
Background technology
In general, the business of the call center of operation in company or the public organizations, as client's consulting, teleshopping, telephone banking etc., all provide by the indoor consultant in the adviser office, this adviser office is installed in office by an equipment, subscriber exchange (PBX), ATM switch etc.Outside customer call is concentrated to described adviser office.
In order to carry out such call center's business, a large amount of consultants must serve by the telephone network that is connected to PBX.Therefore, its shortcoming is the maintenance cost height of construction and relevant device.
As reducing a kind of method of building a required installation in call center and maintenance cost, the networking telephone is used.Yet, need to write down client's dialog context in client's financial business of financing corporation and the client's consultation service sometimes.
Especially, when using the networking telephone to build the call center, if people expect to write down the call contents between consultant and the client, so adopted a kind of method that the procotol that adopts VoIP (Voice overInternet Protocol) network to communicate is analyzed, and from the data of analyzing, only extracted voice data.
Yet from the procotol that the networking telephone or voip phone analysis adopt the internet to communicate, so that only extract voice signal from communication data, traditional technology is difficult to carry out in fact technically.And the networking telephone of current use (being the VoIP terminal) adopts different procotols, and these agreements are based on the manufacturer of software and hardware.In addition, because therefore the procotol frequent updating had better not adopt the described device that is used for the metered call content of prior art.
Summary of the invention
Therefore, because the restriction and the defective that exist in the correlation technique, the present invention is intended to fundamentally eliminate one or more problems.
First purpose of the present invention provides a kind of apparatus and method that are easy to write down the telephone calling content that uses the caller that the networking telephone or voip phone converse.
In addition, second purpose of the present invention provides a kind of tape deck and method, is used for the call contents of storage networking phone, voip phone etc. and the various sound that computer produces.
In addition, the 3rd purpose of the present invention provides a kind of by application driven, is used to store the tape deck and the method thereof of the various sound that the sound card by computer produces.
To one skilled in the art, by examining or check following specification, perhaps to the understanding of practice of the present invention, other advantage of the present invention, purpose and feature will become more obvious, especially, can realize and reach purpose of the present invention and other advantage by the structure that particularly points out in specification, claims and the accompanying drawing.
Reach other advantage for achieving the above object, and according to purpose of the present invention, comprise and broadly described as this paper, a kind of software module is provided, it can hook up voice data on a basis of software, described basis of software is based upon in the computer operating system (OS), described OS with comprise that an application program and a sound card of networking telephone program, VoIP terminal program etc. join, the voice data that exchanges between the device driver of sound card and sound dynamic link library (DLL) can be extracted and store thus.
Therefore, no matter which kind of procotol is the VoIP terminal adopt, and the present invention can both handle voice data on basis of software in this OS.
Be understandable that aforementioned general introduction of the present invention and following detailed description are exemplary with indicative, and purpose provides the further explanation to claim of the present invention.
Description of drawings
Reach the detailed description of the preferred embodiment of the present invention in conjunction with the accompanying drawings, above-mentioned and other purpose of the present invention, feature and advantage will become very obvious.
Figure 1 shows that the module map of configuration of the tone calling system of the call contents that is used to write down the networking telephone in the preferred embodiments of the present invention.
Embodiment
Introduce the preferred embodiments of the present invention in detail below in conjunction with accompanying drawing.
Figure 1 shows that the module map of configuration of the tone calling system of the call contents that is used to write down the networking telephone in the preferred embodiments of the present invention.
With reference to figure 1, VoIP terminal 10 programs, the networking telephone 20 programs or other application program 30 are moved on OS 90.
The feature of SoundRec of the present invention system is, not only writes down and store the call contents of the VoIP terminal 10 or the networking telephone 20, and record and store the voice data that other application program 30 produces in the same manner.Like this, the application program 30 or the networking telephone 20 join by sound DLL 40 and computer OS.
Simultaneously, sound DLL 40 transmits voice data to the device driver 50 that drives sound card 60.As for hardware, sound card 60 links to each other with microphone 70 or loud speaker 80.Then, sound card 60 is to loud speaker 80 output sound data, or the sound that transmits via microphone 70 inputs to device driver 50.
And the voice data of exchange extracts by hooking up program module 100 between sound DLL 40 and the device driver 50.Like this, by hooking up the voice data of exchange between DLL 40 on the computer OS 90 and the device driver 50, even the type of the procotol that adopts of not knowing to communicate by letter with voip network, the VoIP terminal 10 or the networking telephone 20 also can hook up sound easily.
Simultaneously, can be recorded in the local memory cell 120 by local record device 110 by hooking up the voice data that program module 100 hooks up among the present invention.The voice data of being stored also can be transferred to record server 130 via Local Area Network, so voice data is managed in the mode of concentrating more in memory cell 140.The preferred embodiment of computer OS of the present invention can comprise the form OS of Microsoft.
According to the invention described above, no matter adopt which kind of procotol, need not to analyze the procotol under the VoIP environment, can both adopt the mode recording voice data that hook up.
Therefore, which kind of no matter adopts use the networking telephone based on the different network protocol of manufacturer and the agreement of upgrading, can both write down the call contents of the networking telephone easily.
Previous embodiment only is used for example, is not construed as limiting the invention.The present invention also can be used for the device of other type.The description of the invention purpose is to explain the present invention, does not limit the scope of the claims.Many replacements, modifications and variations all are conspicuous to one skilled in the art.
Though the present invention explains in conjunction with preferred embodiment and describe, to one skilled in the art, can under the situation that does not break away from the spirit and scope of the present invention, make various other modification and additions and deletions.
Therefore, the understanding of the present invention is not limited on the above-mentioned certain embodiments, and all possible embodiment that should be included in the interior realization of the scope that can be comprised and be equal to mutually with the feature described in the accompanying Claim.
Claims (5)
1, a kind of method of recording voice, described sound is produced by the VoIP terminal, the networking telephone or the application program that operate on the computer operating system (OS), it is characterized in that: hook up program module and hook up the voice data that between sound dynamic link library (DLL) and device driver, exchanges, described sound DLL is used for joining with VoIP terminal, the networking telephone or application program, described device driver is used for joining with sound card, to write down and to store described voice data.
2, the method for claim 1, it is characterized in that, each local computer employing hooks up program module and hooks up voice data, and the voice data that will be stored in then in the local memory cell sends the record server to via Local Area Network, so that described voice data is managed in the concentrated area.
3, a kind of device of recording voice, described sound is gone up the VoIP terminal, the networking telephone or the application program that drive by computer OS and is produced, and comprising:
Device driver is used for joining with the sound card that is connected microphone or loud speaker, to produce sound;
Sound DLL is used for joining with VoIP terminal, the networking telephone or application program; And
Sound hooks up module, is used to hook up and extract the voice data that exchanges between described device driver and the sound DLL.
4, device as claimed in claim 3 further comprises:
The local record device is used to store the voice data that hooks up module output from sound; And
Local memory cell is used to store the voice data from the output of local record device.
5, device as claimed in claim 3 further comprises:
The record server is connected to the local record device via LAN, is used to manage concentratedly the voice data that receives from the local record device; And
Memory cell under the control of record server, is used for the stored sound data.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200410004776 CN1665262A (en) | 2004-03-05 | 2004-03-05 | Apparatus and method for recording content of network telephone call |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200410004776 CN1665262A (en) | 2004-03-05 | 2004-03-05 | Apparatus and method for recording content of network telephone call |
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| Publication Number | Publication Date |
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| CN1665262A true CN1665262A (en) | 2005-09-07 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN 200410004776 Pending CN1665262A (en) | 2004-03-05 | 2004-03-05 | Apparatus and method for recording content of network telephone call |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1921518B (en) * | 2006-08-21 | 2010-05-12 | 华为技术有限公司 | Recording equipment, store server, recording system and method and playback system and method |
| CN102348156A (en) * | 2010-07-29 | 2012-02-08 | 美商富迪科技股份有限公司 | Voice processing apparatus and method thereof |
-
2004
- 2004-03-05 CN CN 200410004776 patent/CN1665262A/en active Pending
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1921518B (en) * | 2006-08-21 | 2010-05-12 | 华为技术有限公司 | Recording equipment, store server, recording system and method and playback system and method |
| CN102348156A (en) * | 2010-07-29 | 2012-02-08 | 美商富迪科技股份有限公司 | Voice processing apparatus and method thereof |
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