CN117788004A - After-sales service pushing method, device, equipment and storage medium - Google Patents

Abstract

The application discloses a push method, a push device, push equipment and a push storage medium for after-sales service, relates to the technical field of washing equipment, and can improve after-sales service experience of users. The method comprises the following steps: determining at least one operating parameter of at least one component of the washing apparatus associated with the current user account; wherein an operating parameter is used to characterize an operating state of a component; determining whether an abnormal component exists based on each operating parameter and a first threshold value corresponding to each operating parameter; an operating parameter corresponds to a first threshold; under the condition that the abnormal part exists, determining the target after-sales service from the global after-sales service based on the target operation parameter corresponding to the abnormal part, the second threshold corresponding to the target operation parameter and the part attribute of the abnormal part, and pushing the target after-sales service; component attributes include support for user self-test types and non-support for user self-test types.

Description

After-sales service pushing method, device, equipment and storage medium

Technical Field

The present disclosure relates to the technical field of washing apparatuses, and in particular, to a push method, apparatus, device and storage medium for after-sales service.

Background

During use of the washing apparatus by a user, certain components of the washing apparatus may be abnormal. Wherein, some anomalies are found by users autonomously, such as when a certain component fails, which affects the normal operation of the washing equipment. Some abnormal users may not find themselves, for example, water residues are easy to remain on the filter, bacteria can grow for a long time, the health of the users can be affected when the number of bacteria reaches a certain number, and the abnormal users are difficult to find themselves. Conventionally, a user regularly subscribes to an after-market service of a washing machine, and removes various possible component anomalies in the washing machine by the regular service.

However, in the conventional method of excluding the abnormality of the parts of the washing apparatus by regular maintenance service, after the user reserves the maintenance service, the after-sales service side sends a professional to visit to check the abnormal parts, and if the abnormal parts are checked and the abnormal parts need to be replaced, the user needs to reserve the after-sales service again to replace the service, thereby affecting the after-sales service experience of the user.

Disclosure of Invention

The application provides a push method, a push device, push equipment and a storage medium for after-sales service, which can improve after-sales service experience of a user.

In order to achieve the above purpose, the present application adopts the following technical scheme:

in a first aspect, the present application provides a push method for after-sales service, including: determining at least one operating parameter of at least one component of the washing apparatus associated with the current user account; wherein an operating parameter is used to characterize an operating state of a component; determining whether an abnormal component exists based on each operating parameter and a first threshold value corresponding to each operating parameter; an operating parameter corresponds to a first threshold; under the condition that the abnormal part exists, determining the target after-sales service from the global after-sales service based on the target operation parameter corresponding to the abnormal part, the second threshold corresponding to the target operation parameter and the part attribute of the abnormal part, and pushing the target after-sales service; component attributes include support for user self-test types and non-support for user self-test types.

According to the technical scheme, the operation parameters of all the components in the washing equipment can represent the operation state of the components, and the first threshold corresponding to the operation parameters can be a critical value representing the occurrence of abnormality of the components, so that the operation parameters of all the components are compared with the first threshold corresponding to the operation parameters, and whether the abnormal components exist or not can be determined. The second threshold corresponding to the operation parameter can represent a critical value of whether the component can be continuously used after maintenance, that is, when the operation parameter reaches the second threshold, the component cannot be relieved of abnormality through maintenance, and the component needs to be replaced. In addition, some component anomalies can be relieved by a simple operation, such as drain pipe blockage and the like, and some component anomalies need to be relieved by a professional, so the component attributes are classified into two types, namely a self-checking type supporting the user and a self-checking type not supporting the user. Therefore, when the abnormal component is determined to exist, the target operation parameter corresponding to the abnormal component, the second threshold corresponding to the target operation parameter and the component attribute of the abnormal component are combined, so that the accurate target after-sales service for the abnormal component can be determined from the global after-sales service. According to the technical scheme, the abnormal components can be automatically checked out according to the operation parameters of the components, and the target after-sales service for the abnormal components is determined, so that a user can pertinently reserve the gate-on service according to the pushed target after-sales service, repeated reservation of the after-sales service is not needed, and after-sales service experience of the user can be improved.

Optionally, in one possible design manner, the determining the target after-market service from the global after-market service based on the target operation parameter corresponding to the abnormal component, the second threshold corresponding to the target operation parameter, and the component attribute of the abnormal component may include:

determining a target service type from the candidate service types based on the target operation parameters, a second threshold corresponding to the target operation parameters and the component attribute of the abnormal component; the candidate service types at least comprise on-line service, off-line cleaning service and off-line maintenance service;

and determining the target after-sale service from the global after-sale service based on the target service type.

Alternatively, in another possible design, the determining the target after-market service from the global after-market service based on the target service type may include:

screening first candidate after-sales services corresponding to the abnormal component from the global after-sales services, and determining target after-sales services from the first candidate after-sales services based on the target service type;

or determining a second candidate after-sales service from the global after-sales services based on the target service type, and screening target after-sales services corresponding to the abnormal components from the second candidate after-sales services.

Optionally, in another possible design manner, the determining the target service type from the candidate service types based on the target operation parameter, the second threshold corresponding to the target operation parameter, and the component attribute of the abnormal component may include:

under the condition that the second threshold value corresponding to the target operation parameter meets the preset condition, determining the target service type as offline maintenance service;

under the condition that the second threshold value corresponding to the target operation parameter does not meet the preset condition, if the component attribute of the abnormal component is the self-checking type of the supporting user, the target service type is determined to be the online service; if the component attribute of the abnormal component is that the user self-checking is not supported, determining that the target service type is the offline cleaning service.

Alternatively, in another possible design, in the case where the target service type is an online service, pushing the target after-sales service may include: and displaying the self-checking video corresponding to the target after-sales service.

Alternatively, in another possible design, the at least one component may include at least one of a heating pipe, a filter, a complete machine line, and a drain pipe; the operation parameters corresponding to the heating pipes are heating efficiency, the operation parameters corresponding to the filters are bacterial content detected by the water quality detection device arranged at the filter, the operation parameters corresponding to the whole machine circuit are resistance values of the whole machine resistor, and the operation parameters corresponding to the drain pipes are drain efficiency.

Alternatively, in another possible design, determining at least one operating parameter of at least one component of the washing apparatus associated with the current user account may comprise: at least one operating parameter is determined if it is determined that the cumulative time of use of the washing appliance has reached a predetermined time period and/or the cumulative number of times of use of the washing appliance has reached a predetermined number of times.

In a second aspect, the present application provides a push device for after-market services, including: a determining module and a pushing module;

a determining module for determining at least one operating parameter of at least one component of the washing apparatus associated with the current user account; wherein an operating parameter is used to characterize an operating state of a component;

the determining module is further used for determining whether an abnormal component exists or not based on each operation parameter and a first threshold value corresponding to each operation parameter; an operating parameter corresponds to a first threshold;

the pushing module is used for determining the after-sales service from the global after-sales service based on the target operation parameter corresponding to the abnormal component, the second threshold corresponding to the target operation parameter and the component attribute of the abnormal component and pushing the after-sales service when the determining module determines that the abnormal component exists; component attributes include support for user self-test types and non-support for user self-test types.

Optionally, in one possible design manner, the determining module is specifically configured to:

determining a target service type from the candidate service types based on the target operation parameters, a second threshold corresponding to the target operation parameters and the component attribute of the abnormal component; the candidate service types at least comprise on-line service, off-line cleaning service and off-line maintenance service;

and determining the target after-sale service from the global after-sale service based on the target service type.

Alternatively, in another possible design, the determining module is specifically further configured to:

screening first candidate after-sales services corresponding to the abnormal component from the global after-sales services, and determining target after-sales services from the first candidate after-sales services based on the target service type;

or determining a second candidate after-sales service from the global after-sales services based on the target service type, and screening target after-sales services corresponding to the abnormal components from the second candidate after-sales services.

Alternatively, in another possible design manner, the determining module is specifically configured to:

under the condition that the second threshold value corresponding to the target operation parameter meets the preset condition, determining the target service type as offline maintenance service;

Under the condition that the second threshold value corresponding to the target operation parameter does not meet the preset condition, if the component attribute of the abnormal component is the self-checking type of the supporting user, the target service type is determined to be the online service; if the component attribute of the abnormal component is that the user self-checking is not supported, determining that the target service type is the offline cleaning service.

Optionally, in another possible design manner, in a case that the target service type is an online service, the pushing module is specifically configured to: and displaying the self-checking video corresponding to the target after-sales service.

Alternatively, in another possible design, the at least one component may include at least one of a heating pipe, a filter, a complete machine line, and a drain pipe; the operation parameters corresponding to the heating pipes are heating efficiency, the operation parameters corresponding to the filters are bacterial content detected by the water quality detection device arranged at the filter, the operation parameters corresponding to the whole machine circuit are resistance values of the whole machine resistor, and the operation parameters corresponding to the drain pipes are drain efficiency.

Alternatively, in another possible design manner, the determining module is specifically configured to: at least one operating parameter is determined if it is determined that the cumulative time of use of the washing appliance has reached a predetermined time period and/or the cumulative number of times of use of the washing appliance has reached a predetermined number of times.

In a third aspect, the present application provides an after-market push device comprising a memory, a processor, a bus, and a communication interface; the memory is used for storing computer execution instructions, and the processor is connected with the memory through a bus; the processor executes computer-executable instructions stored in the memory to cause the after-market push device to perform the method of pushing after-market services as provided in the first aspect above when the after-market push device is operating.

In a fourth aspect, the present application provides a computer-readable storage medium having instructions stored therein, which when executed by a computer, cause the computer to perform the push method for after-market services as provided in the first aspect.

In a fifth aspect, the present application provides a computer program product comprising computer instructions which, when run on a computer, cause the computer to perform the push method of after-market services as provided in the first aspect.

It should be noted that the above-mentioned computer instructions may be stored in whole or in part on a computer-readable storage medium. The computer readable storage medium may be packaged with the processor of the push device of the after-sales service, or may be packaged separately from the processor of the push device of the after-sales service, which is not limited in this application.

The description of the second, third, fourth and fifth aspects of the present application may refer to the detailed description of the first aspect; further, the advantageous effects described in the second aspect, the third aspect, the fourth aspect, and the fifth aspect may refer to the advantageous effect analysis of the first aspect, and are not described herein.

In the present application, the names of the above-mentioned devices or functional modules are not limited, and in actual implementation, these devices or functional modules may appear under other names. Insofar as the function of each device or function module is similar to the present application, it is within the scope of the claims of the present application and the equivalents thereof.

These and other aspects of the present application will be more readily apparent from the following description.

Drawings

Fig. 1 is a flow chart of a push method of after-sales service according to an embodiment of the present application;

fig. 2 is a flow chart of another push method for after-sales service according to an embodiment of the present application;

FIG. 3 is a flowchart of another method for pushing after-sales services according to an embodiment of the present disclosure;

fig. 4 is a schematic structural diagram of an after-sales service pushing device according to an embodiment of the present application;

Fig. 5 is a schematic structural diagram of an after-sales service pushing device according to an embodiment of the present application.

Detailed Description

The following describes in detail a push method, an apparatus, a device, and a storage medium for after-sales service provided in an embodiment of the present application with reference to the accompanying drawings.

The term "and/or" is herein merely an association relationship describing an associated object, meaning that there may be three relationships, e.g., a and/or B, may represent: a exists alone, A and B exist together, and B exists alone.

The terms "first" and "second" and the like in the description and in the drawings are used for distinguishing between different objects or for distinguishing between different processes of the same object and not for describing a particular sequential order of objects.

Furthermore, references to the terms "comprising" and "having" and any variations thereof in the description of the present application are intended to cover a non-exclusive inclusion. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not limited to only those listed but may optionally include other steps or elements not listed or inherent to such process, method, article, or apparatus.

It should be noted that, in the embodiments of the present application, words such as "exemplary" or "such as" are used to mean serving as an example, instance, or illustration. Any embodiment or design described herein as "exemplary" or "for example" should not be construed as preferred or advantageous over other embodiments or designs. Rather, the use of words such as "exemplary" or "such as" is intended to present related concepts in a concrete fashion.

In the description of the present application, unless otherwise indicated, the meaning of "a plurality" means two or more.

In addition, the technical scheme of the application is used for acquiring, storing, using, processing and the like data, and the data are in accordance with relevant regulations of national laws and regulations.

In the conventional method for removing abnormal parts of washing equipment (such as a washing machine, a washing and drying integrated machine and the like) through regular maintenance service, after the user reserves the maintenance service, an after-sales service party can send a professional to go to the gate to perform abnormal part detection, and if the abnormal part is detected and the abnormal part needs to be replaced, the user needs to reserve the gate replacement service again, so that after-sales service experience of the user is affected.

Aiming at the problems in the prior art, the embodiment of the application provides a push method of after-sales service, which can automatically check out abnormal components according to the operation parameters of the components and determine the target after-sales service for the abnormal components, so that a user can purposefully reserve the gate-up service according to the pushed target after-sales service without repeatedly reserving the after-sales service for many times, and the after-sales service experience of the user can be improved.

The push method of the after-sales service provided by the embodiment of the application can be executed by the push device of the after-sales service provided by the embodiment of the application, and the device can be realized in a software and/or hardware mode and is integrated in push equipment of the after-sales service executing the method.

In one possible implementation, the after-market service pushing device may be a washing device with a display screen, where various sensors (such as a temperature sensor) and detection devices (such as a water quality detection device) are disposed in the washing device, and a main control board of the washing device may determine at least one operation parameter of at least one component according to data monitored by the sensors and the detection devices.

In another possible implementation, the after-market service pushing device may be a user terminal wirelessly connected to the washing device, and the user terminal may, for example, obtain data monitored by the sensor and the detecting means from the washing device when there is a need to push the after-market service, and determine at least one operation parameter of the at least one component according to the monitored data. Alternatively, the user terminal may obtain the at least one operating parameter of the at least one component directly from the washing apparatus.

The user terminal may be a mobile phone, a tablet computer, a desktop computer, a laptop computer, a notebook computer, an ultra-mobile personal computer (ultra-mobile personal computer, UMPC), a handheld computer, a netbook, a personal digital assistant (personal digital assistant, PDA), a wearable electronic device, a virtual reality device, or other different types of terminals.

Illustratively, a washing appliance service Application (APP) may be installed in the user terminal, and the user terminal may communicate with the washing appliance to obtain relevant data during use of the APP by the user. In the following description of the embodiments of the present application, description will be given taking an example in which the push device for after-sales service is a user terminal.

The following describes a push method for after-sales service provided in the present application with reference to the accompanying drawings.

Referring to fig. 1, the push method for after-sales service provided in the embodiment of the present application includes S101-S103:

s101, determining at least one operation parameter of at least one component of the washing equipment associated with a current user account.

Wherein an operating parameter is used to characterize an operating state of a component. The current user account number can be an APP account number when a user logs in the washing equipment service APP.

Optionally, the at least one component may include at least one of a heating pipe, a filter, a complete machine line, and a drain pipe.

Wherein, the operation parameter corresponding to the heating pipe is heating efficiency. In one possible implementation, the embodiment of the present application may calculate the heating efficiency by: the main control board can acquire the current water temperature T1 from the temperature sensor when the water inlet starts heating (corresponding to the time T1), can acquire the current water temperature T2 from the temperature sensor when the water inlet stops heating (corresponding to the time T2), and can determine the total water inflow L from the time T1 to the time T2 from the data record of the water inlet valve. Thereafter, the heating efficiency P1 may be determined according to the following expression:the higher the P1 value, the higher the heating efficiency; conversely, the lower the P1 value, the lower the heating efficiency.

The corresponding operation parameters of the filter are the bacterial content detected by a water quality detection device arranged at the filter; the operation parameters corresponding to the whole machine line are the resistance value of the whole machine resistor, and the resistance value main control board can be directly monitored.

The corresponding operation parameter of the drain pipe is the drain efficiency. The drainage efficiency may be expressed in terms of the total duration from the start of drainage to the completion of drainage, the longer the duration, the lower the drainage efficiency; conversely, the shorter the duration, the higher the drainage efficiency.

Optionally, determining at least one operating parameter of at least one component of the washing apparatus associated with the current user account may comprise: at least one operating parameter is determined if it is determined that the cumulative time of use of the washing appliance has reached a predetermined time period and/or the cumulative number of times of use of the washing appliance has reached a predetermined number of times.

The preset time length can be a time length determined in advance, the preset times can be times determined in advance, and the preset time length and the preset times of the washing equipment with different models can be different.

Generally, with the increase of the accumulated use time length and the accumulated use times of the washing equipment, the higher the possibility of abnormality of each component in the washing equipment, in order to save the computing resources of the push equipment for after-sales service, the embodiment of the application may determine at least one operation parameter again when the accumulated use time length reaches the preset time length and/or the accumulated use times of the washing equipment reaches the preset times.

S102, determining whether an abnormal component exists or not based on each operation parameter and a first threshold value corresponding to each operation parameter.

Wherein one operating parameter corresponds to a first threshold.

For example, the first threshold of heating efficiency may be 0.7P, where P is the rated heating efficiency of the heating tube, and when P1 is less than or equal to 0.7P, it indicates that the heating tube is an abnormal part. The first threshold value of the bacterial content may be a predetermined bacterial content value, and the filter is indicated as an abnormal part when the bacterial content detected by the water quality detecting device is greater than or equal to the first threshold value of the bacterial content. The first threshold value of the resistance value of the whole resistor can be a resistance value which is determined in advance, and when the resistance value of the whole resistor detected by the main control board is smaller than or equal to the first threshold value of the resistance value of the whole resistor, the abnormality of the electric device in the whole circuit can be determined. The first threshold of the drainage efficiency may be a time period determined in advance, and when it is determined that the total time period of the drainage pipe from the start of drainage to the completion of drainage is greater than or equal to the first threshold of the drainage efficiency, it may be determined that the drainage pipe is an abnormal part.

And S103, determining the target after-sales service from the global after-sales service based on the target operation parameter corresponding to the abnormal component, the second threshold corresponding to the target operation parameter and the component attribute of the abnormal component, and pushing the target after-sales service under the condition that the abnormal component is determined to exist.

Wherein the component attributes include a support user self-test type and a non-support user self-test type. The parts supporting the user self-test type are generally external parts of the washing apparatus. For example, the component property of the drain pipe is to support the user self-checking type, and when the drain pipe is blocked, the user can remove the abnormality through a simple cleaning operation. The parts that do not support the user self-test type are generally internal parts of the washing apparatus. For example, the heating pipe, the filter, the whole machine circuit and other parts have the properties of not supporting self-checking by a user, that is, a professional is required to remove the abnormality of the parts, and if the user operates the washing device by himself, the washing device may be damaged.

Illustratively, the second threshold for heating efficiency may be 0.5P. Generally, as the number of times and the duration of use increase, scaling may occur on the heating pipe, thereby affecting the heating efficiency of the heating pipe, and when the heating efficiency is less than or equal to the first threshold value of the heating efficiency of 0.7P and greater than the second threshold value of the heating efficiency of 0.5P, the heating efficiency may be recovered to above 0.7P by cleaning and descaling the heating pipe. And when the determined heating efficiency is smaller than or equal to 0.5P, the heating pipe is possibly damaged, and the heating efficiency cannot be recovered even if the heating pipe is cleaned and descaled, and the heating pipe needs to be replaced.

The second threshold value of the bacterial content may be a predetermined bacterial content value, and the second threshold value of the bacterial content is greater than the first threshold value of the bacterial content. When the bacterial content detected by the water quality detection device is greater than or equal to a first threshold value of the bacterial content and less than a second threshold value of the bacterial content, the bacterial content of the filter can be reduced by sterilizing the filter. And when the bacterial content detected by the water quality detection device is greater than or equal to the second threshold value of the bacterial content, the bacterial content is severe, and the filter needs to be replaced at the moment.

The second threshold of drainage efficiency may be a time period determined in advance, and the second threshold of drainage efficiency is greater than the first threshold of drainage efficiency, indicating that drainage efficiency can be recovered by cleaning the drain pipe when it is determined that the total time period of the drain pipe from the start of drainage to the completion of drainage is greater than or equal to the first threshold of drainage efficiency and less than the second threshold of drainage efficiency. And when it is determined that the total time period from the start of draining to the completion of draining of the drain pipe is greater than or equal to the second threshold value of the draining efficiency, it is indicated that the drain pipe may be damaged, and the draining efficiency cannot be recovered even if the heating pipe is cleaned, and the drain pipe needs to be replaced.

The second threshold value and the first threshold value of the resistance value of the whole resistor can be equal, when the resistance value of the whole resistor detected by the main control board is smaller than or equal to the second threshold value of the resistance value of the whole resistor, the situation that an electric device in the whole circuit is damaged or a abrasion short circuit exists in the whole circuit can be determined, at the moment, the whole circuit needs to be checked, and otherwise, fire hazards exist.

Optionally, determining the target after-market service from the global after-market service based on the target operating parameter corresponding to the abnormal component, the second threshold corresponding to the target operating parameter, and the component attribute of the abnormal component may include: determining a target service type from the candidate service types based on the target operation parameters, a second threshold corresponding to the target operation parameters and the component attribute of the abnormal component; and determining the target after-sale service from the global after-sale service based on the target service type.

The candidate service types may include at least an on-line service, an off-line cleaning service, and an off-line maintenance service.

Since some component anomalies are removable by a simple operation, such as a drain blockage, etc., by a user, some component anomalies require a professional to remove them. Some of the component abnormalities that require specialized personnel to remove can be removed by specialized tool cleaning, while others require component replacement. Therefore, the embodiment of the application can divide the candidate service types into three main types according to the service types, and after the abnormal part is determined, the target after-sale service can be determined from the global after-sale service by combining the target service type to which the abnormal part belongs. Thus, the accuracy of the determined target after-sales service can be further improved.

In the embodiment of the application, the target after-sales service corresponding to the abnormal component can be determined according to different screening sequences. Optionally, determining the target after-market service from the global after-market service based on the target service type may include: screening first candidate after-sales services corresponding to the abnormal component from the global after-sales services, and determining target after-sales services from the first candidate after-sales services based on the target service type; or determining a second candidate after-sales service from the global after-sales services based on the target service type, and screening target after-sales services corresponding to the abnormal components from the second candidate after-sales services.

Optionally, determining the target service type from the candidate service types based on the target operation parameter, the second threshold corresponding to the target operation parameter, and the component attribute of the abnormal component may include: under the condition that the second threshold value corresponding to the target operation parameter meets the preset condition, determining the target service type as offline maintenance service; under the condition that the second threshold value corresponding to the target operation parameter does not meet the preset condition, if the component attribute of the abnormal component is the self-checking type of the supporting user, the target service type is determined to be the online service; if the component attribute of the abnormal component is that the user self-checking is not supported, determining that the target service type is the offline cleaning service.

The preset condition may be a predetermined condition. Illustratively, taking a heating pipe as an example, the preset condition may be that the determined heating efficiency is less than or equal to a second threshold value of heating efficiency of 0.5P. Taking the filter as an example, the preset condition may be that the bacterial content detected by the water quality detection device is greater than or equal to a second threshold value of the bacterial content. Taking the drain pipe as an example, the preset condition may be that the total time period of the drain pipe from the start of draining to the completion of draining is greater than or equal to the second threshold value of the draining efficiency. Taking the whole machine line as an example, the preset condition may be that the resistance value of the whole machine resistor detected by the main control board is smaller than or equal to a second threshold value of the resistance value of the whole machine resistor.

Optionally, in the case where the target service type is an online service, pushing the target after-market service may include: and displaying the self-checking video corresponding to the target after-sales service.

Taking a heating pipe as an example, when the abnormal component is the heating pipe, and the determined heating efficiency and the determined second threshold of the heating efficiency meet the preset condition, because the component attribute of the heating pipe is of a type which does not support self-checking of the user, the determined target after-sales service can be after-sales service which requires replacement of the heating pipe to be pushed to the user, meanwhile, service cost corresponding to replacement of the heating pipe can be calculated, and the user can order the service by paying the corresponding service cost. When the abnormal component is a heating pipe and the determined heating efficiency and the second threshold value of the heating efficiency do not meet the preset condition, the determined target after-sales service can be after-sales service which is pushed to the user and needs to be on the door to clean the heating pipe, service cost corresponding to cleaning the heating pipe can be calculated, and the user can order the service by paying the corresponding service cost.

Taking drain pipe blockage as an example, when the abnormal part is a drain pipe and the total duration of the drain pipe from the start of drainage to the completion of drainage and the second threshold of the drainage efficiency are determined not to satisfy the preset condition, it is indicated that the drain pipe does not need to be replaced. At this time, the operation video of cleaning drain pipe blockage of professional who stores in advance can be presented in the APP interface, and the user can clean drain pipe blockage by oneself through watching the video repeatedly.

In view of the above, in the push method for after-sales service provided by the embodiment of the present application, the operation parameters of each component in the washing device may represent the operation state of the component, and the first threshold corresponding to the operation parameters may be a critical value representing that the component is abnormal, so that the operation parameters of each component and the first threshold corresponding to the operation parameters are compared to determine whether the abnormal component exists. The second threshold corresponding to the operation parameter can represent a critical value of whether the component can be continuously used after maintenance, that is, when the operation parameter reaches the second threshold, the component cannot be relieved of abnormality through maintenance, and the component needs to be replaced. In addition, some component anomalies can be relieved by a simple operation, such as drain pipe blockage and the like, and some component anomalies need to be relieved by a professional. Therefore, when the abnormal component is determined to exist, the target operation parameter corresponding to the abnormal component, the second threshold corresponding to the target operation parameter and the component attribute of the abnormal component are combined, so that the accurate target after-sales service for the abnormal component can be determined from the global after-sales service. According to the technical scheme, the abnormal components can be automatically checked out according to the operation parameters of the components, and the target after-sales service for the abnormal components is determined, so that a user can conduct reservation of the gate-on service according to the pushed target after-sales service in a targeted manner, repeated reservation of the after-sales service is not needed, and after-sales service experience of the user can be improved.

Optionally, as shown in fig. 2, the embodiment of the present application further provides a push method for after-sales service, where the method may include S201-S203:

s201, under the condition that the accumulated use time of the washing equipment reaches a preset time length and/or the accumulated use times of the washing equipment reaches a preset time, the heating efficiency of the heating pipe, the bacterial content detected by the water quality detection device arranged at the filter, the resistance value of the resistor of the whole machine and the drainage efficiency are determined.

S202, determining whether an abnormal component exists according to the heating efficiency of the heating pipe, the bacterial content detected by the water quality detection device arranged at the filter, the resistance value of the whole resistor and the drainage efficiency.

S203, determining the target after-sales service from the global after-sales service based on the target operation parameter corresponding to the abnormal component, the second threshold corresponding to the target operation parameter and the component attribute of the abnormal component, and pushing the target after-sales service when the abnormal component is determined to exist.

Optionally, as shown in fig. 3, the embodiment of the present application further provides a push method for after-sales service, where the method may include S301-S305:

s301, determining at least one operation parameter of at least one component of the washing device associated with the current user account.

S302, determining whether an abnormal component exists or not based on each operation parameter and a first threshold corresponding to each operation parameter.

S303, determining the target service type from the candidate service types based on the target operation parameters, the second threshold corresponding to the target operation parameters and the component attribute of the abnormal component under the condition that the abnormal component is determined to exist.

S304, screening first candidate after-sales services corresponding to the abnormal component from the global after-sales services, and determining target after-sales services from the first candidate after-sales services based on the target service type; or determining a second candidate after-sales service from the global after-sales services based on the target service type, and screening target after-sales services corresponding to the abnormal components from the second candidate after-sales services.

S305, pushing the target after-sales service.

As shown in fig. 4, the embodiment of the present application further provides an after-sales service pushing device, where the device may include: a determination module 11 and a push module 21.

Wherein the determining module 11 executes S101 and S102 in the above method embodiment, and the pushing module 21 executes S103 in the above method embodiment.

Specifically, the determining module 11 is configured to determine at least one operating parameter of at least one component of the washing apparatus associated with the current user account; wherein an operating parameter is used to characterize an operating state of a component;

The determining module 11 is further configured to determine whether an abnormal component exists based on each operation parameter and a first threshold corresponding to each operation parameter; an operating parameter corresponds to a first threshold;

a pushing module 21, configured to determine, when the determining module 11 determines that the abnormal component exists, a target after-sales service from the global after-sales service based on a target operation parameter corresponding to the abnormal component, a second threshold corresponding to the target operation parameter, and a component attribute of the abnormal component, and push the target after-sales service; component attributes include support for user self-test types and non-support for user self-test types.

Alternatively, in one possible design, the determining module 11 is specifically configured to:

determining a target service type from the candidate service types based on the target operation parameters, a second threshold corresponding to the target operation parameters and the component attribute of the abnormal component; the candidate service types at least comprise on-line service, off-line cleaning service and off-line maintenance service;

and determining the target after-sale service from the global after-sale service based on the target service type.

Alternatively, in another possible design, the determining module 11 is specifically further configured to:

screening first candidate after-sales services corresponding to the abnormal component from the global after-sales services, and determining target after-sales services from the first candidate after-sales services based on the target service type;

Or determining a second candidate after-sales service from the global after-sales services based on the target service type, and screening target after-sales services corresponding to the abnormal components from the second candidate after-sales services.

Alternatively, in another possible design, the determining module 11 is specifically configured to:

under the condition that the second threshold value corresponding to the target operation parameter meets the preset condition, determining the target service type as offline maintenance service;

under the condition that the second threshold value corresponding to the target operation parameter does not meet the preset condition, if the component attribute of the abnormal component is the self-checking type of the supporting user, the target service type is determined to be the online service; if the component attribute of the abnormal component is that the user self-checking is not supported, determining that the target service type is the offline cleaning service.

Alternatively, in another possible design, in the case where the target service type is an online service, the pushing module 21 is specifically configured to: and displaying the self-checking video corresponding to the target after-sales service.

Alternatively, in another possible design, the at least one component may include at least one of a heating pipe, a filter, a complete machine line, and a drain pipe; the operation parameters corresponding to the heating pipes are heating efficiency, the operation parameters corresponding to the filters are bacterial content detected by the water quality detection device arranged at the filter, the operation parameters corresponding to the whole machine circuit are resistance values of the whole machine resistor, and the operation parameters corresponding to the drain pipes are drain efficiency.

Alternatively, in another possible design, the determining module 11 is specifically configured to: at least one operating parameter is determined if it is determined that the cumulative time of use of the washing appliance has reached a predetermined time period and/or the cumulative number of times of use of the washing appliance has reached a predetermined number of times.

Optionally, the after-sales service pushing device may further include a storage module, where the storage module is configured to store program codes of the after-sales service pushing device, and so on.

As shown in fig. 5, the embodiment of the present application further provides a push device for after-sales services, including a memory 41, a processor 42 (42-1 and 42-2), a bus 43, and a communication interface 44; the memory 41 is used for storing computer-executable instructions, and the processor 42 is connected with the memory 41 through the bus 43; when the push device of the after-market service is running, the processor 42 executes the computer-executable instructions stored in the memory 41 to cause the push device of the after-market service to perform the push method of the after-market service as provided in the above-described embodiments.

In a particular implementation, the processor 42 may include, as one embodiment, one or more central processing units (central processing unit, CPU), such as CPU0 and CPU1 shown in FIG. 5. And as one example, an after-market push device may include multiple processors 42, such as processor 42-1 and processor 42-2 shown in fig. 5. Each of these processors 42 may be a single-core processor (single-CPU) or a multi-core processor (multi-CPU). The processor 42 herein may refer to one or more devices, circuits, and/or processing cores for processing data (e.g., computer program instructions).

The memory 41 may be, but is not limited to, a read-only memory 41 (ROM) or other type of static storage device that can store static information and instructions, a random access memory (random access memory, RAM) or other type of dynamic storage device that can store information and instructions, or an electrically erasable programmable read-only memory (electrically erasable programmable read-only memory, EEPROM), a compact disc read-only memory (compact disc read-only memory) or other optical disc storage, optical disc storage (including compact disc, laser disc, optical disc, digital versatile disc, blu-ray disc, etc.), magnetic disk storage media or other magnetic storage devices, or any other medium that can be used to carry or store desired program code in the form of instructions or data structures and that can be accessed by a computer. The memory 41 may be stand alone and be coupled to the processor 42 via a bus 43. Memory 41 may also be integrated with processor 42.

In a specific implementation, the memory 41 is used for storing data in the application and computer-executable instructions corresponding to executing a software program of the application. The processor 42 may perform various functions of the after-market service push device by running or executing software programs stored in the memory 41 and invoking data stored in the memory 41.

Communication interface 44, using any transceiver-like device, is used to communicate with other devices or communication networks, such as a control system, a radio access network (radio access network, RAN), a wireless local area network (wireless local area networks, WLAN), etc. The communication interface 44 may include a receiving unit to implement a receiving function and a transmitting unit to implement a transmitting function.

Bus 43 may be an industry standard architecture (industry standard architecture, ISA) bus, an external device interconnect (peripheral component interconnect, PCI) bus, or an extended industry standard architecture (extended industry standard architecture, EISA) bus, among others. The bus 43 may be classified into an address bus, a data bus, a control bus, and the like. For ease of illustration, only one thick line is shown in fig. 5, but not only one bus or one type of bus.

As an example, in connection with fig. 4, the push module in the push device for after-market service performs the same function as the send unit in fig. 5, and the determination module in the push device for after-market service performs the same function as the processor in fig. 5. When the after-market service pusher includes a memory module, the memory module performs the same function as the memory implementation of fig. 5.

The explanation of the related content in this embodiment may refer to the above method embodiment, and will not be repeated here.

From the foregoing description of the embodiments, it will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-described division of functional modules is illustrated, and in practical application, the above-described functional allocation may be implemented by different functional modules, that is, the internal structure of the device is divided into different functional modules, so as to implement all or part of the functions described above. The specific working processes of the above-described systems, devices and units may refer to the corresponding processes in the foregoing method embodiments, which are not described herein again.

The embodiment of the application also provides a computer readable storage medium, wherein instructions are stored in the computer readable storage medium, and when the computer executes the instructions, the computer is caused to execute the push method of the after-sales service provided by the embodiment.

The computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples (a non-exhaustive list) of the computer-readable storage medium would include the following: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a RAM, a ROM, an erasable programmable read-only memory (erasable programmable read only memory, EPROM), a register, a hard disk, an optical fiber, a CD-ROM, an optical storage device, a magnetic storage device, or any suitable combination of the foregoing, or any other form of computer readable storage medium known in the art. An exemplary storage medium is coupled to the processor such the processor can read information from, and write information to, the storage medium. In the alternative, the storage medium may be integral to the processor. The processor and the storage medium may reside in an application specific integrated circuit (application specific integrated circuit, ASIC). In the context of the present application, a computer-readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.

The foregoing is merely a specific embodiment of the present application, but the protection scope of the present application is not limited thereto, and any changes or substitutions within the technical scope of the present disclosure should be covered in the protection scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.

Claims (10)

1. An after-market service push method, comprising:

determining at least one operating parameter of at least one component of the washing apparatus associated with the current user account; wherein an operating parameter is used to characterize an operating state of a component;

determining whether an abnormal component exists based on each operating parameter and a first threshold value corresponding to each operating parameter; an operating parameter corresponds to a first threshold;

under the condition that the abnormal part exists, determining a target after-sales service from global after-sales service based on a target operation parameter corresponding to the abnormal part, a second threshold corresponding to the target operation parameter and a part attribute of the abnormal part, and pushing the target after-sales service; the component attributes include a support user self-test type and a non-support user self-test type.

2. The method for pushing after-market services according to claim 1, wherein the determining the after-market services from the global after-market services based on the target operation parameters corresponding to the abnormal components, the second threshold corresponding to the target operation parameters, and the component attributes of the abnormal components includes:

determining a target service type from candidate service types based on the target operation parameters, a second threshold corresponding to the target operation parameters and the component attribute of the abnormal component; the candidate service types at least comprise on-line service, off-line cleaning service and off-line maintenance service;

and determining the target after-sales service from the global after-sales service based on the target service type.

3. The method of push for after-market services according to claim 2, wherein said determining the target after-market service from the global after-market services based on the target service type comprises:

screening first candidate after-sales services corresponding to the abnormal component from the global after-sales services, and determining the target after-sales services from the first candidate after-sales services based on the target service type;

Or determining a second candidate after-sales service from the global after-sales services based on the target service type, and screening the target after-sales service corresponding to the abnormal component from the second candidate after-sales service.

4. The method for pushing after-market services according to claim 2, wherein determining a target service type from candidate service types based on the target operation parameter, a second threshold corresponding to the target operation parameter, and the component attribute of the abnormal component comprises:

under the condition that the second threshold value corresponding to the target operation parameter meets the preset condition, determining that the target service type is the offline maintenance service;

if the second threshold value corresponding to the target operation parameter does not meet the preset condition, if the component attribute of the abnormal component is the self-checking type of the supporting user, determining the target service type as the online service; and if the component attribute of the abnormal component is the self-checking type of the unsupported user, determining that the target service type is the offline cleaning service.

5. The push method for after-sales services according to claim 2, wherein, in the case where the target service type is the on-line service, the pushing the target after-sales service includes:

and displaying the self-checking video corresponding to the target after-sales service.

6. The after-market service push method of claim 1, wherein the at least one component comprises at least one of a heating pipe, a filter, a complete machine line, and a drain pipe; the operation parameters corresponding to the heating pipes are heating efficiency, the operation parameters corresponding to the filters are bacterial content detected by the water quality detection device arranged at the filter, the operation parameters corresponding to the whole machine circuit are resistance values of the whole machine resistor, and the operation parameters corresponding to the drain pipes are drainage efficiency.

7. The method of push after-market service according to any one of claims 1-6, wherein said determining at least one operating parameter of at least one component of the washing apparatus associated with the current user account comprises:

and determining the at least one operation parameter under the condition that the accumulated use time of the washing equipment reaches a preset time length and/or the accumulated use times of the washing equipment reach a preset time.

8. An after-market service pusher, comprising:

a determining module for determining at least one operating parameter of at least one component of the washing apparatus associated with the current user account; wherein an operating parameter is used to characterize an operating state of a component;

the determining module is further used for determining whether an abnormal component exists or not based on each operation parameter and a first threshold value corresponding to each operation parameter; an operating parameter corresponds to a first threshold;

the pushing module is used for determining a target after-sales service from global after-sales service based on a target operation parameter corresponding to the abnormal component, a second threshold corresponding to the target operation parameter and a component attribute of the abnormal component and pushing the target after-sales service when the determining module determines that the abnormal component exists; the component attributes include a support user self-test type and a non-support user self-test type.

9. An after-sales service push device comprising a memory, a processor, a bus, and a communication interface; the memory is used for storing computer execution instructions, and the processor is connected with the memory through the bus;

When the after-sales service pushing device is running, the processor executes the computer-executable instructions stored in the memory to cause the after-sales service pushing device to perform the after-sales service pushing method of any one of claims 1-7.

10. A computer readable storage medium having instructions stored therein, which when executed by a computer, cause the computer to perform the push method for after-market services according to any one of claims 1-7.