CN117556087A - Customer service reply data processing method, device, equipment and storage medium - Google Patents
Customer service reply data processing method, device, equipment and storage medium Download PDFInfo
- Publication number
- CN117556087A CN117556087A CN202311426484.1A CN202311426484A CN117556087A CN 117556087 A CN117556087 A CN 117556087A CN 202311426484 A CN202311426484 A CN 202311426484A CN 117556087 A CN117556087 A CN 117556087A
- Authority
- CN
- China
- Prior art keywords
- user data
- information
- storage space
- customer service
- service reply
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
- 238000003672 processing method Methods 0.000 title claims abstract description 28
- 230000008030 elimination Effects 0.000 claims abstract description 26
- 238000003379 elimination reaction Methods 0.000 claims abstract description 26
- 238000013500 data storage Methods 0.000 claims description 32
- 238000004590 computer program Methods 0.000 claims description 14
- 230000003139 buffering effect Effects 0.000 claims description 7
- 238000011084 recovery Methods 0.000 claims description 7
- 238000012163 sequencing technique Methods 0.000 claims description 5
- 238000000034 method Methods 0.000 description 9
- 230000001960 triggered effect Effects 0.000 description 8
- 230000004044 response Effects 0.000 description 5
- 238000004458 analytical method Methods 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 230000001360 synchronised effect Effects 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000000903 blocking effect Effects 0.000 description 1
- 230000007547 defect Effects 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000003068 static effect Effects 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/901—Indexing; Data structures therefor; Storage structures
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
-
- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
- Y02D10/00—Energy efficient computing, e.g. low power processors, power management or thermal management
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Physics & Mathematics (AREA)
- Databases & Information Systems (AREA)
- Accounting & Taxation (AREA)
- General Engineering & Computer Science (AREA)
- Software Systems (AREA)
- Data Mining & Analysis (AREA)
- Development Economics (AREA)
- Economics (AREA)
- Finance (AREA)
- Marketing (AREA)
- Strategic Management (AREA)
- General Business, Economics & Management (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
Abstract
The application relates to a customer service reply data processing method, a customer service reply data processing device, customer service reply data processing equipment and a storage medium, wherein the customer service reply data processing method comprises the steps of obtaining storage capacity information of a storage system for storing user data and encoding rule information for encoding the user data; dividing the storage space of the storage system according to the storage capacity information to obtain a first-level storage space; user data are obtained, the user data are encoded according to the encoding rule information, and corresponding encoding information for ordering the user data of each user data is obtained; storing the coded information in the corresponding coded storage space, and triggering a customer service reply instruction according to the coded information and preset coded storage logic information; and triggering a user data elimination instruction based on the customer service reply instruction. The system has the advantages of improving the stability of the system and effectively recovering.
Description
Technical Field
The present invention relates to the technical field of customer service data processing, and in particular, to a customer service reply data processing method, apparatus, device, and storage medium.
Background
Currently, with the rapid development of network technology, online customer service is becoming a main way for people to seek consultation, and for some online customer service channels with large user base and need to reply in a large amount, an intelligent automatic reply mode is often adopted to reply a large amount of consultation information automatically, due to the huge information amount,
in the related art, when a large amount of consultation information is faced, all the consultation information is usually pulled to the local for caching, but the storage space of the local system is limited, and when a large amount of data is faced, the system is unstable easily, so that the system response is slow, customer service replies to the card, and the efficiency is low.
The related technical scheme has the following defects: in the face of a large amount of data, system instability is easy to occur, and therefore system response is slow, customer service replies to the card, and efficiency is low.
Disclosure of Invention
In order to improve the stability of a system and effectively reply, the application provides a customer service reply data processing method, a customer service reply data processing device, customer service reply data processing equipment and a storage medium.
In a first aspect, the above object of the present application is achieved by the following technical solutions:
A customer service reply data processing method comprises the following steps:
acquiring storage capacity information of a storage system for storing user data and coding rule information for coding the user data;
dividing a storage space of a storage system according to the storage capacity information to obtain a primary storage space, wherein the primary storage space comprises a user data storage space, a time threshold storage space and a code storage space;
user data are obtained, the user data are encoded according to the encoding rule information, and corresponding encoding information for ordering the user data of each user data is obtained;
storing the coded information in the corresponding coded storage space, and triggering a customer service reply instruction according to the coded information and preset coded storage logic information;
and triggering a user data elimination instruction based on the customer service reply instruction.
By adopting the technical scheme, when a large amount of consultation information is faced, the storage space of the storage system is divided into storage spaces for storing different user data according to the storage capacity of the storage system and the basic unit size of the user data stored by the storage system, the user data representing the consultation information of the user are coded, but are not cached, and the user data are cached in a case sequence according to the sequence represented by the coding information corresponding to each user data, so that the situation that the system is blocked and unstable is improved, the sequence for caching the user data comprises the sequence from large to small according to the occupied space of the user data, so that the occupied space of the user data cached by the storage system is smaller and smaller, the number of the user data which can be cached is also larger and larger, the speed of caching the user data and replying is relatively improved, the cached user data and the corresponding coded information are timely eliminated after the relevant user data are cached and replied, the operation pressure of the storage system is relieved, and the stability of the system is improved.
The present application may be further configured in a preferred example to: the method for dividing the storage space of the storage system according to the storage capacity information to obtain a first-level storage space for storing different information specifically comprises the following steps:
unit information representing the basic unit data size of the user data is obtained, and the storage space of the storage system is divided according to the storage capacity information and the unit information to obtain a first-level storage space for storing different information.
By adopting the technical scheme, the user data information refers to the format information of the user data which can be received by the storage system, and comprises the unit information representing the basic unit of the user data, and the storage space of the storage system is divided according to the unit information, so that the storage space of the storage system can be better utilized, the utilization rate of the storage space of the storage system is improved, and the storage space of the storage system can better store the user data.
The present application may be further configured in a preferred example to: the obtaining the user data, encoding the user data according to the encoding rule information, and obtaining the corresponding encoding information of each user data, which is used for ordering the user data, specifically includes:
Acquiring user data, and encoding the user data according to the user data and the encoding rule information to acquire corresponding feature tag information of each piece of user data;
acquiring a user data type of the user data, and acquiring type label information of each user data according to the user data type;
and associating the characteristic tag information corresponding to each piece of user data with the type tag information to obtain corresponding coding information for ordering the user data of each piece of user data.
By adopting the technical scheme, after the storage space of the storage system is divided, the user data is received, the encoding rule information comprises encoding the simultaneously acquired user data cases sequentially from large to small, and the encoding information comprises the characteristic tag information representing the size of the user data and the type tag information representing the type of the user data.
The present application may be further configured in a preferred example to: the obtaining the user data, encoding the user data according to the encoding rule information, and obtaining the corresponding feature tag information of each user data specifically includes:
acquiring user data, and acquiring receiving time information and occupied space size information of the user data according to the user data;
and encoding the user data according to the occupied space size information and the encoding rule information to obtain corresponding characteristic tag information of each piece of user data, and associating the corresponding characteristic tag information of each piece of user data with the corresponding receiving time information.
By adopting the technical scheme, after receiving user data, identifying the user data, obtaining information of each user data, including receiving time information and occupation space size information, wherein, the receiving time information is used for timing, so that customer service reply time can not be overlong, the waiting time of a user is overlong, and further, the use experience of the user is improved, the occupation space size information represents the size of the storage space occupied by the corresponding user data, and the characteristic tag information representing the occupation space size of the user data is obtained according to the occupation space size information and the coding rule information, therefore, the preliminary sequencing of the user data can be realized according to the characteristic tag information, and the sequencing efficiency is improved.
The present application may be further configured in a preferred example to: the step of storing the encoded information in the corresponding encoded storage space, and triggering a customer service reply instruction according to the encoded information and preset encoded storage logic information, specifically includes:
storing the coding information in the corresponding coding storage space, and buffering the corresponding user data in the user data storage space according to the coding information and preset coding storage logic information;
and triggering a customer service reply instruction based on the user data cached in the user data storage space.
By adopting the technical scheme, the storage space of the storage system is divided into the user data storage space for storing the user data and the code storage space for storing the code information, the preset code storage logic information comprises sorting according to the importance degree of the user data of different types when the size of the occupied space of the user data is the same, and the importance degree is obtained according to the analysis of a large amount of user data.
The present application may be further configured in a preferred example to: before triggering the customer service reply instruction based on the user data cached in the user data storage space, the method further comprises:
triggering a timing instruction according to the coding information;
based on the timing instruction, obtaining waiting time corresponding to each piece of coding information, comparing the waiting time with a preset recovery time threshold, and if the waiting time is larger than the preset recovery time threshold, buffering the user data corresponding to the waiting time in the time threshold storage space.
By adopting the technical scheme, when the coded information is stored in the coded storage space according to the receiving time information in the coded information, starting timing from the time of finishing coding the user data, obtaining waiting time, wherein the waiting time represents the time of waiting for customer service reply after the user makes consultation, so that the waiting time is compared with a preset time threshold in real time, when the waiting time is larger than the time threshold, the priority of the user data corresponding to the coded information corresponding to the waiting time is increased, the user data is preferentially stored in the time threshold storage space, and when the priority of the time threshold storage space is larger than the user data storage space, the user data in the time threshold storage space is preferentially subjected to customer service reply, and therefore user experience is further improved.
The present application may be further configured in a preferred example to: the customer service reply instruction-based triggering user data elimination instruction specifically comprises:
and triggering a user data elimination instruction for the user data triggering the customer service reply instruction and the corresponding coding information based on the customer service reply instruction.
By adopting the technical scheme, after customer service reply of the user data corresponding to each piece of coded information is completed, the coded information and the corresponding user data are eliminated, so that the residual space in the storage space of the storage system is maintained, the long-time space full-load state of the storage system is avoided, and the stability of the storage system is further ensured.
In a second aspect, the above object of the present application is achieved by the following technical solutions:
a customer service reply data processing apparatus, the customer service reply data processing apparatus comprising:
a storage system information acquisition module for acquiring storage capacity information of a storage system for storing user data and encoding rule information for encoding the user data;
the storage space dividing module is used for dividing the storage space of the storage system according to the storage capacity information to obtain a primary storage space, wherein the primary storage space comprises a user data storage space, a time threshold storage space and a code storage space;
The coding information acquisition module is used for acquiring user data, coding the user data according to the coding rule information and acquiring corresponding coding information of each user data for sequencing the user data;
the customer service reply instruction module is used for storing the coded information in the corresponding coded storage space and triggering a customer service reply instruction according to the coded information and preset coded storage logic information;
and the user data elimination instruction module is used for triggering the user data elimination instruction based on the customer service reply instruction.
In a third aspect, the above object of the present application is achieved by the following technical solutions:
a computer device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, the processor implementing the steps of the customer service reply data processing method described above when the computer program is executed.
In a fourth aspect, the above object of the present application is achieved by the following technical solutions:
a computer readable storage medium storing a computer program which when executed by a processor implements the steps of the customer service reply data processing method described above.
In summary, the present application includes at least one of the following beneficial technical effects:
1. according to the sequence represented by the coding information corresponding to each user data, the user data is cached in a case sequence, so that the conditions of system blocking and instability caused by a large amount of user information are improved, the sequence of caching the user data comprises caching the user data according to the occupied space of the user data from large to small, the speed of caching the user data and replying is improved, and after the relevant user data is cached and replied, the cached user data and the corresponding coding information are eliminated in time, the operation pressure of a storage system is relieved, the available capacity of the storage system is guaranteed, and the stability of the system is improved;
2. according to the coding information and the coding rule information, the user data can be ordered according to the size and the data type of each user data, and customer service reply is implemented according to the ordering, so that when a plurality of user data are acquired at the same time, a mode of carrying out customer service reply in sequence is realized, and efficient customer service reply is realized;
3. and comparing the waiting time with a preset time threshold in real time, when the waiting time is larger than the time threshold, increasing the priority of the user data corresponding to the coding information corresponding to the waiting time, and preferentially storing the user data in a time threshold storage space, wherein the priority of the time threshold storage space is larger than the user data storage space, so that when the user data exists in the time threshold storage space, customer service reply is preferentially carried out on the user data in the time threshold storage space, and further user experience is improved.
Drawings
FIG. 1 is a flowchart of an implementation of a method for processing customer response data according to an embodiment of the present application;
FIG. 2 is a flowchart of an implementation of S20 of a customer reply data processing method in an embodiment of the present application;
FIG. 3 is a flowchart of an implementation of S30 of the customer reply data processing method in the embodiment of the present application;
FIG. 4 is a flowchart of an implementation of S31 of the customer reply data processing method in the embodiment of the present application;
FIG. 5 is a flowchart of a first implementation of S40 of the customer reply data processing method in an embodiment of the present application;
FIG. 6 is a second implementation flowchart of S40 of the customer reply data processing method in the embodiment of the present application;
FIG. 7 is a flowchart of an implementation of S50 of a customer reply data processing method in an embodiment of the present application;
FIG. 8 is a schematic block diagram of a customer response data processing apparatus in an embodiment of the present application;
FIG. 9 is an internal block diagram of a customer response data processing computer device in an embodiment of the present application.
Detailed Description
The present application is described in further detail below in conjunction with figures 1-9.
In an embodiment, as shown in fig. 1, the application discloses a customer service reply data processing method, which specifically includes the following steps:
s10: storage capacity information of a storage system for storing user data and encoding rule information for encoding the user data are acquired.
In this embodiment, the storage capacity information refers to storage space size information of the storage system. The encoding rule information refers to rule information for encoding user data.
Specifically, the user data refers to consultation information of the user, and before receiving the user data, storage space size information, namely storage capacity information, of a storage system for storing the user data and rule information, namely coding rule information, for coding the user data are obtained, and after the user data are coded, each user data is associated with corresponding coding information.
S20: according to the storage capacity information, the storage space of the storage system is divided to obtain a first-level storage space, wherein the first-level storage space comprises a user data storage space, a time threshold storage space and a code storage space.
In this embodiment, the primary storage space refers to a storage space of a storage system for storing different information or data. The user data storage space refers to a storage space for storing user data. The time threshold storage space refers to a storage space for storing user data representing that the user waiting time exceeds a preset threshold. The encoded storage space refers to a storage space for storing encoded information.
Specifically, according to the storage capacity information indicating the size of the storage space of the storage system, the storage space of the storage system is divided such that the storage space of the storage system includes a plurality of storage spaces of the storage system for storing different information or data, i.e., a first-level storage space, including a user data storage space for storing user data, a storage space for storing user data indicating that the user waiting time exceeds a preset threshold, and a code storage space for storing code information, wherein the number of the user data storage spaces is determined according to the size of the storage space of the storage system and the upper limit of customer service recovery capability of the storage system, and in this embodiment, the size of the user data storage space is larger than the time threshold storage space, and the size of the time threshold storage space is larger than the code storage space.
Further, the priority of the time threshold storage space is greater than that of the user data storage space, that is, when the time threshold storage space has user data, customer service reply is preferentially performed on the user data in the time threshold storage space.
S30: and obtaining the user data, and encoding the user data according to the encoding rule information to obtain the corresponding encoding information for ordering the user data of each user data.
In this embodiment, the encoded information refers to encoded data for ordering user data corresponding to the user data association.
Specifically, after the storage space of the storage system is divided, the user data which actually represents the consultation information of the user is obtained, each user data is encoded according to the encoding rule information, the encoding rule information comprises encoding the user data according to the sequence from big to small of the storage space of the storage system occupied by the user data, the encoding data which is used for sorting the user data and corresponds to the association of each user data, namely the encoding information is used for sequentially carrying out customer service reply on the user data according to the sequence represented by the encoding information.
Further, the user data includes a plurality of types of user data, for example, graphic type user data, text type user data, video type user data, and the like, and the order represented by the encoded information of the user data having the same size occupying the storage space of the storage system is the same.
S40: storing the coded information in a corresponding coded storage space, and triggering a customer service reply instruction according to the coded information and preset coded storage logic information.
In this embodiment, the encoded storage logic information refers to logic information including ordering according to importance levels of different types of user data when the occupied space sizes of the user data are the same. The customer service reply instruction is instruction information for performing customer service reply on user data representing the consultation information of the user.
Specifically, after the coding information corresponding to each user data is obtained, the coding information is stored in a corresponding coding storage space for storing the coding information, the preset coding storage logic information comprises logic information which is sequenced according to the importance degree of different types of user data when the occupied space sizes of the user data are the same, the importance degree is obtained according to analysis of a large amount of user data, and therefore the user data are sequentially cached according to the sequence represented by the coding information and the preset coding storage logic information, and customer service reply is performed, namely a customer service reply instruction is triggered.
S50: and triggering a user data elimination instruction based on the customer service reply instruction.
In this embodiment, the user data elimination instruction refers to instruction information for eliminating user data.
Specifically, based on the customer service reply instruction, after customer service reply is completed on the user data, the user data after customer service reply is completed is eliminated, namely, the user data elimination instruction is triggered.
In one embodiment, as shown in fig. 2, in step S20, the storage space of the storage system is divided according to the storage capacity information to obtain a first-level storage space for storing different information, which specifically includes:
s21: unit information representing the basic unit data size of user data is acquired, and the storage space of the storage system is divided according to the storage capacity information and the unit information to obtain a first-level storage space for storing different information.
In this embodiment, the unit information refers to basic unit data size information of user data that can be stored in a storage space of the storage system.
Specifically, basic unit data size information, namely unit information, of user data which can be stored in a storage space of a storage system is obtained, the storage space of the storage system is divided according to storage capacity information and the unit information, a first-stage storage space for storing different information is obtained, the first-stage storage space comprises a user data storage space, a time threshold storage space and a coding storage space, the space size of the first-stage storage space is proportional to the unit information, namely the space size of the first-stage storage space is proportional to the data size represented by the unit information, and the first-stage storage space is adapted to the user data.
In one embodiment, as shown in fig. 3, in step S30, user data is acquired, the user data is encoded according to encoding rule information, and corresponding encoding information for ordering the user data for each user data is obtained, which specifically includes:
s31: and acquiring user data, and encoding the user data according to the user data and the encoding rule information to acquire corresponding feature tag information of each user data.
In the present embodiment, the feature tag information refers to tag information indicating the size of the occupied storage space of the user data.
Specifically, user data representing user consultation information is obtained, the user data is encoded according to the size of the occupied storage space of the user data and encoding rule information for encoding the user data according to the size of the occupied storage space of the user data, and feature tag information comprising the encoding corresponding to each user data is obtained, wherein the feature tag information can represent the size of the occupied storage space of the user data.
S32: and acquiring the user data type of the user data, and acquiring the type label information of each user data according to the user data type.
In this embodiment, the user data type refers to a data type of user data. The type tag information refers to tag information indicating a data type of user data.
Specifically, a user data type indicating a data type of user data is acquired, and in this embodiment, the user data type includes a picture form data type, a text form data type, a video form data type, a link form data type, and a specific character string form data type, and tag information indicating a data type of user data, i.e., type tag information, of each user data is acquired based on the user data type.
S33: and associating the characteristic label information and the type label information of each user data to obtain the corresponding coding information for ordering the user data of each user data.
Specifically, the feature tag information and the type tag information corresponding to each user data are associated, and corresponding coding information for ordering the user data of each user data is obtained.
Further, the base unit data size of the encoded information is the same as the base unit data size of the user data.
In one embodiment, as shown in fig. 4, in step S31, user data is acquired, the user data is encoded according to encoding rule information, and corresponding feature tag information of each user data is obtained, which specifically includes:
S311: and acquiring user data, and acquiring receiving time information and occupied space size information of the user data according to the user data.
In this embodiment, the receiving time information refers to time information of receiving user data by the storage system. The occupied space size information refers to storage space size information of a storage system that user data will occupy.
Specifically, the user data is acquired, the user data is identified, and the time information of receiving the user data by the memory system, namely, the receiving time information, and the data size information of each user data, namely, the occupied space size information are acquired.
S312: and encoding the user data according to the size information of the occupied space and the encoding rule information to obtain corresponding characteristic tag information of each user data, and associating the corresponding characteristic tag information of each user data with the corresponding receiving time information.
Specifically, according to the obtained occupied space size information representing the data size of the user data and the encoding rule information for encoding the user data according to the data size of the user data, the user data is encoded to obtain corresponding feature tag information of each user data, and the corresponding feature tag information of each user data is associated with the corresponding receiving time information.
Further, the corresponding feature tag information of each user data is associated with the corresponding receiving time information, and the corresponding feature tag information of each user data is associated with the type tag information, and the corresponding encoding information of each user data includes the feature tag information, the type tag information and the receiving time information.
In one embodiment, as shown in fig. 5, in step S40, the code information is stored in the corresponding code storage space, and the customer service reply command is triggered according to the code information and the preset code storage logic information, which specifically includes:
s41: storing the coded information in a corresponding coded storage space, and buffering the corresponding user data in the user data storage space according to the coded information and preset coded storage logic information.
Specifically, after the coding information corresponding to the user data is obtained, the obtained coding information is stored in the corresponding coding storage space, the corresponding user data is cached in the user data storage space according to the coding information and the preset coding storage logic information, namely, the corresponding user data is cached in the user data storage space according to the sequence represented by the characteristic label information in the coding information from large to small, and when the occupied space of the user data is the same in size, the importance degree sequence in the preset coding storage logic information of different types of user data cases is used for caching the corresponding user data of different types of user data with the same occupied space according to the importance degree sequence.
S42: based on the user data cached in the user data storage space, a customer service reply instruction is triggered.
Specifically, when the user data is cached in the user data storage space, a customer service reply instruction is triggered, that is, customer service reply is performed on the user data cached in the user data storage space.
In one embodiment, as shown in fig. 6, before step S42, the method further includes:
s4201: and triggering a timing instruction according to the coded information.
In this embodiment, the timing instruction refers to instruction information for starting timing when user data is received from the storage system.
Specifically, according to the receiving time information in the encoded information, timing is started when encoding of the user data is completed, that is, a timing instruction is triggered.
S4202: based on the timing instruction, obtaining the waiting time corresponding to each piece of coding information, comparing the waiting time with a preset recovery time threshold, and if the waiting time is larger than the preset recovery time threshold, buffering the user data corresponding to the waiting time in a time threshold storage space.
In this embodiment, the waiting time refers to time information that the user waits for a customer service reply.
Specifically, the receiving time information in the encoded information refers to time information of receiving user data by the storage system, and the time required from the receiving of the user data by the storage system to the completion of encoding of the user data is short, so that the time is ignored, the timing of the encoding of the user data is started, the timing duration corresponding to each encoded information is obtained, namely, the waiting time for waiting for customer service to reply is indicated, the waiting time is compared with a preset reply time threshold in real time, and if the waiting time is greater than the preset reply time threshold, the user data corresponding to the waiting time is cached in a time threshold storage space.
In one embodiment, as shown in fig. 7, in step S50, based on the customer service reply instruction, a user data elimination instruction is triggered, which specifically includes:
s51: based on the customer service reply instruction, triggering a customer data elimination instruction for the customer data triggering the customer service reply instruction and corresponding coding information.
In this embodiment, based on the customer service reply instruction, the user data and the corresponding coding information after the customer service reply are triggered to execute the user data elimination instruction.
Further, triggering the user data elimination instruction includes deleting the user data and the corresponding code information that have completed customer service reply, and moving the user data and the corresponding code information that have completed customer service reply out of the corresponding user data storage space and the corresponding code storage space.
It should be understood that the sequence number of each step in the foregoing embodiment does not mean that the execution sequence of each process should be determined by the function and the internal logic of each process, and should not limit the implementation process of the embodiment of the present application in any way.
In an embodiment, a customer service reply data processing device is provided, where the customer service reply data processing device corresponds to the customer service reply data processing method in the above embodiment one by one. As shown in fig. 8, the customer service reply data processing device includes a storage system information acquisition module, a storage space division module, a coding information acquisition module, a customer service reply instruction module and a user data elimination instruction module. The functional modules are described in detail as follows:
the storage system information acquisition module is used for acquiring storage capacity information of a storage system for storing user data and coding rule information for coding the user data;
the storage space dividing module is used for dividing the storage space of the storage system according to the storage capacity information to obtain a first-level storage space, wherein the first-level storage space comprises a user data storage space, a time threshold storage space and a code storage space;
the coding information acquisition module is used for acquiring the user data, coding the user data according to the coding rule information and acquiring corresponding coding information of each user data for sequencing the user data;
the customer service reply instruction module is used for storing the coded information in the corresponding coded storage space and triggering a customer service reply instruction according to the coded information and preset coded storage logic information;
And the user data elimination instruction module is used for triggering the user data elimination instruction based on the customer service reply instruction.
Optionally, the storage space dividing module includes:
the primary storage space dividing sub-module is used for acquiring unit information representing the size of basic unit data of user data, dividing the storage space of the storage system according to the storage capacity information and the unit information, and acquiring primary storage space for storing different information.
Optionally, the code information acquisition module includes:
the characteristic tag information acquisition sub-module is used for acquiring user data, encoding the user data according to the user data and the encoding rule information, and acquiring corresponding characteristic tag information of each user data;
the type tag information acquisition sub-module is used for acquiring the user data type of the user data and acquiring the type tag information of each user data according to the user data type;
and the coding information acquisition sub-module is used for associating the characteristic label information and the type label information corresponding to each user data to acquire the corresponding coding information for ordering the user data of each user data.
Optionally, the feature tag information obtaining sub-module includes:
The time and space information acquisition unit is used for acquiring user data and acquiring receiving time information and occupied space size information of the user data according to the user data;
the user data information association unit is used for encoding the user data according to the occupied space size information and the encoding rule information, obtaining corresponding characteristic tag information of each user data, and associating the corresponding characteristic tag information of each user data with the corresponding receiving time information.
Optionally, the customer service reply instruction module includes:
the user data caching sub-module is used for storing the coding information in the corresponding coding storage space and caching the corresponding user data in the user data storage space according to the coding information and the preset coding storage logic information;
and the customer service reply instruction sub-module is used for triggering a customer service reply instruction based on the user data cached in the user data storage space.
Optionally, the customer service reply data processing device further includes:
the timing instruction module is used for triggering a timing instruction according to the coding information;
the waiting time comparison module is used for acquiring the waiting time corresponding to each piece of coding information based on the timing instruction, comparing the waiting time with a preset reply time threshold, and if the waiting time is larger than the preset reply time threshold, buffering the user data corresponding to the waiting time in the time threshold storage space.
Optionally, the user data elimination instruction module includes:
and the user data elimination instruction sub-module is used for triggering the user data elimination instruction for the user data triggering the customer service reply instruction and the corresponding coding information based on the customer service reply instruction.
The specific limitation of the customer service reply data processing device can be referred to the limitation of the customer service reply data processing method hereinabove, and will not be described herein. The modules in the customer service reply data processing device can be realized in whole or in part by software, hardware and a combination thereof. The above modules may be embedded in hardware or may be independent of a processor in the computer device, or may be stored in software in a memory in the computer device, so that the processor may call and execute operations corresponding to the above modules.
In one embodiment, a computer device is provided, which may be a server, and the internal structure of which may be as shown in fig. 9. The computer device includes a processor, a memory, a network interface, and a database connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, computer programs, and a database. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The database of the computer device is used for storing coded information and the like. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program, when executed by a processor, implements a customer service reply data processing method.
In one embodiment, a computer device is provided comprising a memory, a processor, and a computer program stored on the memory and executable on the processor, the processor implementing the steps of when executing the computer program:
acquiring storage capacity information of a storage system for storing user data and coding rule information for coding the user data;
dividing a storage space of a storage system according to the storage capacity information to obtain a first-level storage space, wherein the first-level storage space comprises a user data storage space, a time threshold storage space and a code storage space;
acquiring user data, encoding the user data according to encoding rule information, and acquiring corresponding encoding information of each user data, wherein the encoding information is used for ordering the user data;
storing the coded information in a corresponding coded storage space, and triggering a customer service reply instruction according to the coded information and preset coded storage logic information;
and triggering a user data elimination instruction based on the customer service reply instruction.
In one embodiment, a computer readable storage medium is provided having a computer program stored thereon, which when executed by a processor, performs the steps of:
Acquiring storage capacity information of a storage system for storing user data and coding rule information for coding the user data;
dividing a storage space of a storage system according to the storage capacity information to obtain a first-level storage space, wherein the first-level storage space comprises a user data storage space, a time threshold storage space and a code storage space;
acquiring user data, encoding the user data according to encoding rule information, and acquiring corresponding encoding information of each user data, wherein the encoding information is used for ordering the user data;
storing the coded information in a corresponding coded storage space, and triggering a customer service reply instruction according to the coded information and preset coded storage logic information;
and triggering a user data elimination instruction based on the customer service reply instruction.
Those skilled in the art will appreciate that implementing all or part of the above described methods may be accomplished by way of a computer program stored on a non-transitory computer readable storage medium, which when executed, may comprise the steps of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in the various embodiments provided herein may include non-volatile and/or volatile memory. The nonvolatile memory can include Read Only Memory (ROM), programmable ROM (PROM), electrically Programmable ROM (EPROM), electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double Data Rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronous Link DRAM (SLDRAM), memory bus direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM), among others.
It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-described division of the functional units and modules is illustrated, and in practical application, the above-described functional distribution may be performed by different functional units and modules according to needs, i.e. the internal structure of the apparatus is divided into different functional units or modules to perform all or part of the above-described functions.
The above embodiments are only for illustrating the technical solution of the present application, and are not limiting; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present application, and are intended to be included in the scope of the present application.
Claims (10)
1. The customer service reply data processing method is characterized by comprising the following steps of:
acquiring storage capacity information of a storage system for storing user data and coding rule information for coding the user data;
Dividing a storage space of a storage system according to the storage capacity information to obtain a primary storage space, wherein the primary storage space comprises a user data storage space, a time threshold storage space and a code storage space;
user data are obtained, the user data are encoded according to the encoding rule information, and corresponding encoding information for ordering the user data of each user data is obtained;
storing the coded information in the corresponding coded storage space, and triggering a customer service reply instruction according to the coded information and preset coded storage logic information;
and triggering a user data elimination instruction based on the customer service reply instruction.
2. The customer service reply data processing method according to claim 1, wherein the dividing the storage space of the storage system according to the storage capacity information to obtain a first-level storage space for storing different information comprises:
unit information representing the basic unit data size of the user data is obtained, and the storage space of the storage system is divided according to the storage capacity information and the unit information to obtain a first-level storage space for storing different information.
3. The customer service reply data processing method according to claim 1, wherein the obtaining user data encodes the user data according to the encoding rule information to obtain corresponding encoding information for ordering the user data for each piece of user data, and specifically comprises:
acquiring user data, and encoding the user data according to the user data and the encoding rule information to acquire corresponding feature tag information of each piece of user data;
acquiring a user data type of the user data, and acquiring type label information of each user data according to the user data type;
and associating the characteristic tag information corresponding to each piece of user data with the type tag information to obtain corresponding coding information for ordering the user data of each piece of user data.
4. A customer service reply data processing method according to claim 3, wherein the obtaining user data, encoding the user data according to the encoding rule information, and obtaining corresponding feature tag information of each user data specifically includes:
Acquiring user data, and acquiring receiving time information and occupied space size information of the user data according to the user data;
and encoding the user data according to the occupied space size information and the encoding rule information to obtain corresponding characteristic tag information of each piece of user data, and associating the corresponding characteristic tag information of each piece of user data with the corresponding receiving time information.
5. The customer service reply data processing method according to claim 1, wherein the storing the encoded information in the corresponding encoded storage space, and triggering a customer service reply command according to the encoded information and a preset encoded storage logic information, specifically comprises:
storing the coding information in the corresponding coding storage space, and buffering the corresponding user data in the user data storage space according to the coding information and preset coding storage logic information;
and triggering a customer service reply instruction based on the user data cached in the user data storage space.
6. The customer service reply data processing method according to claim 5, further comprising, before the triggering of a customer service reply instruction based on the user data cached in the user data storage space:
Triggering a timing instruction according to the coding information;
based on the timing instruction, obtaining waiting time corresponding to each piece of coding information, comparing the waiting time with a preset recovery time threshold, and if the waiting time is larger than the preset recovery time threshold, buffering the user data corresponding to the waiting time in the time threshold storage space.
7. The customer service reply data processing method according to claim 1, wherein the triggering the user data elimination instruction based on the customer service reply instruction specifically comprises:
and triggering a user data elimination instruction for the user data triggering the customer service reply instruction and the corresponding coding information based on the customer service reply instruction.
8. The customer service reply data processing device is characterized by comprising:
a storage system information acquisition module for acquiring storage capacity information of a storage system for storing user data and encoding rule information for encoding the user data;
the storage space dividing module is used for dividing the storage space of the storage system according to the storage capacity information to obtain a primary storage space, wherein the primary storage space comprises a user data storage space, a time threshold storage space and a code storage space;
The coding information acquisition module is used for acquiring user data, coding the user data according to the coding rule information and acquiring corresponding coding information of each user data for sequencing the user data;
the customer service reply instruction module is used for storing the coded information in the corresponding coded storage space and triggering a customer service reply instruction according to the coded information and preset coded storage logic information;
and the user data elimination instruction module is used for triggering the user data elimination instruction based on the customer service reply instruction.
9. A computer device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, characterized in that the processor implements the steps of the customer service reply data processing method according to any one of claims 1 to 7 when the computer program is executed.
10. A computer readable storage medium storing a computer program, wherein the computer program when executed by a processor implements the steps of the customer service reply data processing method of any one of claims 1 to 7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202311426484.1A CN117556087B (en) | 2023-10-30 | 2023-10-30 | Customer service reply data processing method, device, equipment and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202311426484.1A CN117556087B (en) | 2023-10-30 | 2023-10-30 | Customer service reply data processing method, device, equipment and storage medium |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN117556087A true CN117556087A (en) | 2024-02-13 |
| CN117556087B CN117556087B (en) | 2024-04-26 |
Family
ID=89821208
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202311426484.1A Active CN117556087B (en) | 2023-10-30 | 2023-10-30 | Customer service reply data processing method, device, equipment and storage medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN117556087B (en) |
Citations (13)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20060136474A1 (en) * | 2004-12-21 | 2006-06-22 | Inventec Corporation | Customer service automatic answering system and method |
| US20180287968A1 (en) * | 2017-04-03 | 2018-10-04 | Microsoft Technology Licensing, Llc | Conversation Bot Discovery and Response Fusion |
| US20180316631A1 (en) * | 2017-04-28 | 2018-11-01 | Microsoft Technology Licensing, Llc | Systems and methods for a personality consistent chat bot |
| CN110196930A (en) * | 2019-05-22 | 2019-09-03 | 山东大学 | A kind of multi-modal customer service automatic reply method and system |
| KR20200032893A (en) * | 2018-09-19 | 2020-03-27 | 좌우지간 주식회사 | Communication information processing system for chat bot service and control method thereof |
| WO2020111532A1 (en) * | 2018-11-28 | 2020-06-04 | 주식회사 와이즈넛 | System and method for providing interactive information through collaboration of multiple chatbots |
| KR102166667B1 (en) * | 2019-07-08 | 2020-10-19 | 주식회사 지니로봇 | System and method for providing coding training for synchronizing execution of coding data in robots |
| CN112148852A (en) * | 2020-09-10 | 2020-12-29 | 深圳康佳电子科技有限公司 | Intelligent customer service method and device, storage medium and computer equipment |
| CN112951215A (en) * | 2021-04-27 | 2021-06-11 | 平安科技（深圳）有限公司 | Intelligent voice customer service answering method and device and computer equipment |
| CN113704185A (en) * | 2021-08-31 | 2021-11-26 | 北京来也网络科技有限公司 | Message reply method, device, equipment and medium based on RPA and AI |
| CN113918904A (en) * | 2021-10-12 | 2022-01-11 | 工银科技有限公司 | Data processing method and device, electronic equipment and computer readable storage medium |
| CN115470318A (en) * | 2022-09-08 | 2022-12-13 | 平安银行股份有限公司 | Customer service problem processing method and device |
| CN116312472A (en) * | 2022-09-08 | 2023-06-23 | 深圳壹账通智能科技有限公司 | Method and device for designing robot speaking group, computer equipment and storage medium |
-
2023
- 2023-10-30 CN CN202311426484.1A patent/CN117556087B/en active Active
Patent Citations (13)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20060136474A1 (en) * | 2004-12-21 | 2006-06-22 | Inventec Corporation | Customer service automatic answering system and method |
| US20180287968A1 (en) * | 2017-04-03 | 2018-10-04 | Microsoft Technology Licensing, Llc | Conversation Bot Discovery and Response Fusion |
| US20180316631A1 (en) * | 2017-04-28 | 2018-11-01 | Microsoft Technology Licensing, Llc | Systems and methods for a personality consistent chat bot |
| KR20200032893A (en) * | 2018-09-19 | 2020-03-27 | 좌우지간 주식회사 | Communication information processing system for chat bot service and control method thereof |
| WO2020111532A1 (en) * | 2018-11-28 | 2020-06-04 | 주식회사 와이즈넛 | System and method for providing interactive information through collaboration of multiple chatbots |
| CN110196930A (en) * | 2019-05-22 | 2019-09-03 | 山东大学 | A kind of multi-modal customer service automatic reply method and system |
| KR102166667B1 (en) * | 2019-07-08 | 2020-10-19 | 주식회사 지니로봇 | System and method for providing coding training for synchronizing execution of coding data in robots |
| CN112148852A (en) * | 2020-09-10 | 2020-12-29 | 深圳康佳电子科技有限公司 | Intelligent customer service method and device, storage medium and computer equipment |
| CN112951215A (en) * | 2021-04-27 | 2021-06-11 | 平安科技（深圳）有限公司 | Intelligent voice customer service answering method and device and computer equipment |
| CN113704185A (en) * | 2021-08-31 | 2021-11-26 | 北京来也网络科技有限公司 | Message reply method, device, equipment and medium based on RPA and AI |
| CN113918904A (en) * | 2021-10-12 | 2022-01-11 | 工银科技有限公司 | Data processing method and device, electronic equipment and computer readable storage medium |
| CN115470318A (en) * | 2022-09-08 | 2022-12-13 | 平安银行股份有限公司 | Customer service problem processing method and device |
| CN116312472A (en) * | 2022-09-08 | 2023-06-23 | 深圳壹账通智能科技有限公司 | Method and device for designing robot speaking group, computer equipment and storage medium |
Non-Patent Citations (2)
| Title |
|---|
| 刘淑婷;: "自动回复***中基于焦点的问题分类", 微型电脑应用, no. 11, 20 November 2018 (2018-11-20) * |
| 陶晓峰;吕朋朋;缪平;娄保东;: "基于深度神经网络的工单采集模型研究", 自动化与仪器仪表, no. 02, 25 February 2020 (2020-02-25) * |
Also Published As
| Publication number | Publication date |
|---|---|
| CN117556087B (en) | 2024-04-26 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN109446173B (en) | Log data processing method, device, computer equipment and storage medium | |
| CN107734336B (en) | Compression method and device for video storage space | |
| CN110795171B (en) | Service data processing method, device, computer equipment and storage medium | |
| CN106610900A (en) | Eliminating garbage collection in NAND flash devices | |
| CN110543281A (en) | Storage compression implementation method, device, equipment and storage medium | |
| WO2019041442A1 (en) | Method and system for structural extraction of figure data, electronic device, and computer readable storage medium | |
| CN111091146B (en) | Picture similarity obtaining method and device, computer equipment and storage medium | |
| WO2019062082A1 (en) | Breakpoint data following method, electronic device, and computer readable storage medium | |
| CN112486913A (en) | Log asynchronous storage method and device based on cluster environment | |
| CN113496208A (en) | Video scene classification method and device, storage medium and terminal | |
| CN117556087B (en) | Customer service reply data processing method, device, equipment and storage medium | |
| CN112650449B (en) | Method and system for releasing cache space, electronic device and storage medium | |
| CN112528832A (en) | Method and system for processing PDF-format relay protection fixed value list | |
| CN109597566B (en) | Data reading and storing method and device | |
| CN110928656B (en) | Service processing method, device, computer equipment and storage medium | |
| EP4246444A1 (en) | Data processing method and apparatus for sample adaptive offset sideband compensating mode | |
| CN111026613A (en) | Log processing method and device | |
| CN112463791A (en) | Nuclear power station document data acquisition method and device, computer equipment and storage medium | |
| CN112286704B (en) | Processing method and device of delay task, computer equipment and storage medium | |
| CN112235471B (en) | Call center work order processing method and device, computer equipment and storage medium | |
| CN111666737B (en) | Multi-coding rule compatible processing method, device, equipment and medium for regional library | |
| CN115964084A (en) | Data interaction method, electronic equipment and storage medium | |
| CN114363697A (en) | Video file generation and playing method and device | |
| CN114007073A (en) | Large scene based picture storage system and use method thereof | |
| CN112396100A (en) | Fine-grained classification model optimization method, system and related device |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |