CN117332066B - 一种基于大模型的智能坐席文本处理方法 - Google Patents
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- CN117332066B CN117332066B CN202311402059.9A CN202311402059A CN117332066B CN 117332066 B CN117332066 B CN 117332066B CN 202311402059 A CN202311402059 A CN 202311402059A CN 117332066 B CN117332066 B CN 117332066B
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Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
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CN103686723A (zh) * | 2012-09-19 | 2014-03-26 | 镇江诺尼基智能技术有限公司 | 移动客户热线短信服务厅复杂短信的处理***及其方法 |
CN103995858A (zh) * | 2014-05-15 | 2014-08-20 | 北京航空航天大学 | 基于任务分解的个性化知识主动推送方法 |
CN110033281A (zh) * | 2018-01-11 | 2019-07-19 | 中兴通讯股份有限公司 | 一种智能客服至人工客服转换的方法及装置 |
CN112885348A (zh) * | 2021-01-25 | 2021-06-01 | 广州中汇信息科技有限公司 | 结合ai智能语音电销方法 |
CN115330243A (zh) * | 2022-08-25 | 2022-11-11 | 中国电信股份有限公司 | 客服工单分配方法及装置 |
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EP3734471A1 (en) * | 2019-04-30 | 2020-11-04 | Tata Consultancy Services Limited | Method and system for utilizing domain knowledge to automatically identify solution to a problem |
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Patent Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN103686723A (zh) * | 2012-09-19 | 2014-03-26 | 镇江诺尼基智能技术有限公司 | 移动客户热线短信服务厅复杂短信的处理***及其方法 |
CN103995858A (zh) * | 2014-05-15 | 2014-08-20 | 北京航空航天大学 | 基于任务分解的个性化知识主动推送方法 |
CN110033281A (zh) * | 2018-01-11 | 2019-07-19 | 中兴通讯股份有限公司 | 一种智能客服至人工客服转换的方法及装置 |
CN112885348A (zh) * | 2021-01-25 | 2021-06-01 | 广州中汇信息科技有限公司 | 结合ai智能语音电销方法 |
CN115330243A (zh) * | 2022-08-25 | 2022-11-11 | 中国电信股份有限公司 | 客服工单分配方法及装置 |
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