CN116934132A - Job information management system and job information management method - Google Patents

Abstract

The application provides a job information management system and a job information management method. The accurate analysis of the work performance can be performed. A job information management system for acquiring information of a job performed by an operator, comprising: a job display unit that generates data for displaying the content of the job on a terminal used by the operator, based on a job flow indicating the order of the job; an operation performance recording unit that records an operation time of an operation performed by the operator; a time registration unit that acquires information of the job from the terminal and records a job time in the job performance recording unit; a work time calculation unit that calculates each work time of the work based on the work time recorded in the work performance recording unit; and a result display unit that generates data for displaying the job and a job time of the job in the order of the jobs in the job flow.

Description

Job information management system and job information management method

Technical Field

The present application relates to a job information management system.

Background

When a failure occurs in manufacturing equipment, infrastructure, or the like, the failure needs to be repaired promptly. At this time, the repair worker reports the repair work to the manager in order to perform the repair work, and sequentially records work results related to the repair work performed. The manager analyzes the work such as the work level of the measurement worker based on the recorded work performance.

However, the operator takes time for repair work due to the recording of work performance. In addition, the level of job records by the manager varies from one operator to another, and it is difficult to use the job analysis data. Therefore, it is required to simplify the job record and to be suitable for recording the work result of analysis data.

As background art in the art, japanese patent application laid-open No. 2012-141929 (patent document 1) is known. Japanese patent application laid-open No. 2012-141929 discloses a job information recording apparatus for recording, in a recording device, job information which is information related to a job performed by a worker in a production line, the apparatus comprising: an action detection device that detects a predetermined action performed by the worker; an operation device that receives an operation from the operator; a time acquisition unit that acquires an end time of the job by detection by the action detection device; a content acquisition unit that acquires content information indicating the content of the job via the operation device after the time acquisition unit acquires the end time of the job; and a job information generation unit that generates the job information including the end time acquired by the time acquisition unit and the content information acquired by the content acquisition unit (refer to claim 1).

Prior art literature

Patent document 1: japanese patent application laid-open No. 2012-141929

Disclosure of Invention

The job information recording apparatus described in patent document 1 captures a treatment for a certain device as a unit of a job, and automatically collects a job start time and a job time. However, the work required for repair can be freely selected by the operator, and the work for repair of the equipment is not determined in advance. Therefore, the order relation of the respective works is unknown, and it is difficult to compare the work time for a plurality of operators, and it is difficult to analyze the work results.

Accordingly, an object of the present application is to provide a work performance management system capable of automatically generating a work daily report and accurately analyzing the work performance by recording the work performance according to a work flow in which a work unit is set.

A representative example of the application disclosed in the present application is shown below. That is, a job information management system for acquiring information of a job performed by an operator is provided with: a job display unit that generates data for displaying the content of the job on a terminal used by the operator, based on a job flow indicating the order of the job; an operation performance recording unit that records an operation time of an operation performed by the operator; a time registration unit that acquires information of the job from the terminal and records a job time in the job performance recording unit; a work time calculation unit that calculates each work time of the work based on the work time recorded in the work performance recording unit; and a result display unit that generates data for displaying the job and a job time of the job in the order of the jobs in the job flow.

According to one aspect of the present application, work performance data that can be accurately analyzed can be collected. The problems, structures, and effects other than the above will be apparent from the following description of examples.

Drawings

Fig. 1A is a diagram showing an outline of the job information management system.

Fig. 1B is a diagram showing an example of an interface provided by the result display unit.

Fig. 2 is a flowchart of a process performed by the job information management system of embodiment 1.

Fig. 3 is a functional block diagram of the job information management system of embodiment 1.

Fig. 4A is a diagram showing a configuration example of the work performance table of example 1.

Fig. 4B is a diagram showing a configuration example of the case management table of embodiment 1.

Fig. 5 is a flowchart of a process performed by the job information management system of embodiment 2.

Fig. 6A is a diagram showing an example of a job result screen displayed by the terminal of embodiment 2.

Fig. 6B is a diagram showing an example of a job daily report displayed by the terminal of embodiment 2.

Fig. 7 is a flowchart of a process performed by the job information management system of embodiment 3.

Fig. 8 is a diagram showing an example of a job analysis screen displayed on a computer used by the manager of embodiment 3.

Description of the reference numerals

100 operators

101 terminal

102 job time registration unit

103 operation time comparison unit

104 result evaluation unit

105 job flow management part

106 operation average time calculation unit

107 result display unit

108 manager

109 job information management system

301 case management table

302 operation display unit

303 time registration unit

304 actual performance table

305 the working time calculation unit

306 past average working time calculating part

307 comparison and evaluation unit

308 result generation unit

309 case information processing unit

And 310 a result display unit.

Detailed Description

Hereinafter, embodiments will be described with reference to the drawings.

Example 1 >

Fig. 1A is a diagram showing an outline of the job information management system 109 according to the embodiment of the present application, and fig. 1B is a diagram showing an example of an interface provided by the result display unit 107.

The job information management system 109 of the present embodiment is constituted by a computer having an arithmetic device that executes a predetermined program and a storage device (memory, auxiliary storage device) that stores data used in arithmetic processing. The job information management system 109 includes a job time registration unit 102, a job time comparison unit 103, a result evaluation unit 104, a job flow management unit 105, and a job average time calculation unit 106.

The worker 100 who performs the repair work uses the work information management system 109 having the Web server function via the terminal 101, and thus inputs a URL in the Web browser and logs in (110). The terminal 101 in this embodiment is used for displaying and inputting a job, for example, a smart phone and a smart device. The terminal 101 is connected to the job information management system 109. The terminal 101 and the job information management system 109 may be connected by wireless communication (e.g., mobile phone network, wiFi, etc.). The terminal 101 and the job information management system 109 may be connected to each other via a 5G mobile telephone network. By connecting the terminal 101 and the job information management system 109 with 5G, even if the worker 100 is concentrated in a specific region, communication can be performed stably. Further, a high-definition image can be transmitted, and detailed instructions can be given to the operator 100. Further, the operator 100 can receive a report accompanied with the detailed image.

The manager 108 registers the job flow generated for each failure type in the job flow management unit 105 of the job information management system 109 in advance (112). The work flow in the present embodiment is a flow in which a plurality of works to be performed by the operator 100 are arranged in time series order according to the type of the machine failure, and the work flow is used to know the whole work to be performed by the operator 100. The manager 108 is a person who manages the entire job, and has a function of assisting or evaluating the job of the operator 100. The previously registered work flow is displayed on the terminal 101 of the worker. The worker 100 advances the work according to the work flow displayed on the terminal 101, and inputs the work result to the terminal 101 (111). The work time registration unit 102 records work results registered by the worker 100. As the work performance, the work content and the work end time may be recorded.

Further, the job information management system 109 manages past job results. The job average time calculation unit 106 refers to past job results, and calculates an average value of the job time spent for each job in the job flow. The work time comparing unit 103 calculates a work time by using the end time of each work and the end time of the previous work, and calculates a difference between an average value of each work time calculated from past work results and the work time of the work of the worker of the current work. Then, the result evaluation unit 104 determines whether the current work time is more or less than the work time calculated from the past work results, and evaluates the work result.

The result display unit 107 automatically generates a job daily report including an evaluation of the job result. The manager 108 can refer to the result displayed in the result display unit 107 to the effect of the operator 100 who performed the present job, whether the job is completed in a short time or requires a longer time than the past work performance (113). The result display unit 107 may provide an interface (114 shown in fig. 1B) that the manager 108 can view by listing the respective work times of the operators 100.

In this way, the manager 108 can objectively determine which worker 100 can perform the job in a short time, or conversely, a long time is required for the job. In this way, the output of the work information management system 109 can be used as evaluation criteria for the worker 100, or as analysis data useful for the worker 100 who selects the education object, or the like. Further, since the worker 100 automatically generates the job daily report only by inputting the job record to the terminal 101, the time required for generating the job daily report can be shortened.

Fig. 2 is a flowchart of the process performed by the job information management system 109.

After each job included in the job flow is completed, the operator operates the terminal 101 to confirm the next job of the job flow. At this time, the previous job is completed, and the time at which the operator 100 operates the terminal is set to the job completion time in order to confirm the next job. The work time registration unit 102 records the time of completion of the work in the registration date and time 706 (see fig. 4A) of the work performance table 304 (201). The job average time calculation unit 106 calculates the job time of each job in the job flow of the current job operator 100 based on the registration time of the job time registered in the job performance table 304 (202).

The work average time calculation unit 106 calculates an average work time of each work in the work flow based on past work results registered in the work result table 304 (203).

Then, the work time comparison unit 103 compares the work time of the worker 100 currently working with the average work time (204). After the comparison, the result evaluation unit 104 determines whether the job time of each job of the operator 100 of the current job is faster or slower than the past job performance, and evaluates the job of the operator 100 (205).

The result display unit 107 associates the date and time of the job, the operator, the time of the job, and the evaluation result, and outputs display data for display to the operator 100 and the manager 108 (206).

Fig. 3 is a functional block diagram of the job information management system 109.

The case management table 301 stores data for managing a work flow performed by an operator. The job display unit 302 outputs display data for displaying a job flow to be performed by the operator and contents of each job included in the job flow. The operator performs the operation according to the displayed operation flow. At the end time point of each job included in the job flow, the operator operates the terminal 101 (for example, presses a button on a screen of the terminal 101, inputs a job result, and the like), and displays the next job. The time registration unit 303 detects an operation at the end timing of each job, and records time information in the work performance table 304. Further, instead of recording the job end time at the end time point of each job, the job start time may be registered at the start time point of each job.

Since the work performance table 304 holds information of past work performance of the worker 100 who performed the work in the same past work flow in addition to the work time of the worker 100 who performed the current work, the past average work time calculation unit 306 calculates an average of past work times. Since the work time of the operator of the current work held in the work performance table 304 can be calculated based on the registration time of each work, the work time calculation unit 305 determines the work time spent for each work of the work flow. The comparison and evaluation unit 307 compares the calculated work time with the past average work time, and determines whether the work time of each work is faster or slower than the work time of the past work result.

The case information processing unit 309 obtains information on the workflow associated with the case management table 301. The result generation unit 308 generates a job daily report by integrating the information from the case information processing unit 309, the operator, the job name, the job time of each flow, the evaluation, and the like, and the result display unit 310 generates display data for displaying the generated job daily report to the operator.

Fig. 4A is a diagram showing a configuration example of work performance table 304.

The work performance table 304 is a table for registering work performance when the worker performs a work, and includes a navigation category ID401, a building code 402, a case number 403, a correspondence 404, a correspondence day 405, a registration date and time 406, and a current node ID407. The navigation category ID401 is identification information for uniquely identifying a workflow. The building code 402 is identification information for uniquely identifying a place where the equipment to be the work object is provided. Case number 403 is unique identification information given to a failure of the device. The correspondent 404 is the name of the operator who performed the job. The corresponding day 405 is the date on which the job was performed. The registration date and time 406 is a job date and time (for example, job end date and time) of the job. Further, the time at which the content of the job is displayed at the terminal 101 may be recorded as the job start time. The current node 407 is identification information of a job implemented in the job flow.

Fig. 4B is a diagram showing a configuration example of the case management table 301.

The case management table 301 is a table storing data for managing a work flow performed by an operator, and includes a navigation category ID401, a building code 402, a case number 403, a node ID408, detailed information 409 of navigation definition, and flow display information 410. The node ID408 is identification information to which the jobs included in the job flow are successively assigned, and indicates the order of the jobs in the job flow. The detailed information 409 of the navigation definition is information indicating details of each job. The flow display information 410 is information (for example, the shape of the appearance, the color of the flow) related to the display of the workflow.

Example 2 >

In this example, a specific application example of the present application will be described in comparison with the generalized example 1. In example 2, the determination result is displayed in the workflow diagram so as to be easily understood and superimposed on the operator and manager. If the display method of the determination result is only a table such as the job daily report 602, it is visually difficult to know whether the job ends in a short time or requires a long time. Therefore, the determination result is displayed in the form of a workflow chart.

Fig. 5 is a flowchart of a process performed by the job information management system of embodiment 2.

First, the worker 100 accesses the URL assigned to the worker, and inputs data for specifying the work flow such as the building code, the case number, and the management code. The job information management system 109 searches for a navigation category ID for uniquely identifying a job flow using data input by the operator 100 as a keyword, and transmits display data for displaying the job flow to the Web browser (501).

The job information management system 109 searches for a registration date and time (502) which is a date and time when each job unit (node ID) is completed, using the searched navigation category ID as a key, and obtains an average job time of each job unit (node ID) from the job flow management unit 105 based on the information of the searched registration date and time (503). The job information management system 109 refers to the job time registered in the work performance table 304, and calculates the job time of the job unit of the operator in the current job (504).

Then, the average job time and the job time of the worker are compared in each job unit (node ID) (505). As a result, when the worker's work time is shorter than the average work time by a predetermined threshold time (for example, 3 minutes) or more, the worker changes the work to blue (506). When the worker's work time is longer than the average work time by a predetermined threshold time (for example, 3 minutes) or longer, the worker changes the work to red (508). When the difference between the average work time and the work time of the worker is less than a predetermined threshold time (for example, 3 minutes), the color of the work is not changed (507). Although 3 minutes is illustrated as the predetermined threshold time, the determination result may be dynamically changed by the manager so that the operator can easily understand the determination result. The difference from the average operating time may be represented by a number.

Finally, display data for displaying a job flow that displays each job in a manner different according to the degree of difference from the average job time is generated and transmitted to the Web browser (509).

In addition, the operator may be determined in layers according to the proficiency. For example, the operators are divided into three groups of years 1 to 5, 6 to 10, and 10 or more, and the average working time is compared with the same group. As a result, the overall operation time is shorter than the average operation time, but the same group can be analyzed for the operation of the average operation time degree.

Fig. 6A is a diagram showing an example of a job result screen displayed on the terminal 101 used by the operator 100, and fig. 6B is a diagram showing an example of a job daily report displayed on the terminal 101.

As shown in fig. 6A, when the worker 100 completes a series of jobs displayed as a job flow, a screen 601 displaying a job daily report 602 is displayed. As shown in fig. 6B, the job daily report 602 includes basic information such as a job responsible person, a job date, a job name, and the like, and an evaluation result obtained by comparing the performed job with the job time and the average job time. When the "show workflow diagram" button 603 provided below the job daily report 602 is operated, a whole image 604 of the workflow is displayed. In the overall workflow image 604, the result of comparison between the time of each job performed by the operator and the average time is displayed superimposed on the workflow, so that it is possible to visually understand whether the time is longer or shorter than the average time. The worker can review the work requiring time in the implemented work flow based on the information. In addition, when the working time is long, the manager 108 can be notified of an abnormality alarm.

The screen shown in fig. 6A can be viewed by the manager 108 in addition to the operator 100.

Example 3 >

Example 3 visually and easily shows how often each job was performed, and visually shows the proportion of conditional branches of the past work flow on the work flow using the data of the work results. According to embodiment 3, the manager 108 can know the frequently-used work, and can construct measures for performing the work more smoothly and efficiently, such as study of the work order of the multi-frequency work and education for performing the work.

Fig. 7 is a flowchart of processing executed by the job information management system, and fig. 8 is a diagram showing an example of a job analysis screen displayed on a computer used by the manager 108.

A workflow is selected by selection of a particular navigation category ID (701). The number of times the selected navigation category ID is selected is calculated (702) by referring to the usage number data of each mode held in the work performance table 304. The usage count data of each node ID (each job) held in the work performance table 304 is aggregated (703).

Then, the number of times each node ID is used is divided by the total number of times the navigation category ID is selected, whereby the execution rate of each node ID, that is, the execution frequency of each job can be calculated (704). Branching is performed based on the calculated value of the execution frequency, and the display mode of each job in the flow is changed (705). For example, dark color is added (706) to a job whose calculation result is a node ID equal to or higher than a predetermined determination threshold (for example, 0.50), and light color is added (707) to a job whose calculation result is a node ID lower than the predetermined determination threshold (for example, 0.50). Although 0.50 is exemplified as the predetermined determination threshold, the determination threshold may be dynamically changed by the manager so that the operator can easily understand the determination result.

Finally, display data for displaying the job flow for differentiating the execution frequency of each job by color is generated and transmitted to the computer used by the manager 108 (708). As shown in fig. 8, the job analysis screen 800 displays the job immediately below the branch 801 in a dark color 802 or a light color 803. Further, the display may be performed with a dark color 802 or a light color 803 for a subsequent operation instead of the operation immediately below the branch.

According to embodiment 3, since the job with a large execution frequency and the job with a small execution frequency are displayed differently, the execution frequency of each job after branching can be visually and easily displayed.

As described above, the job information management system according to the embodiment of the present application includes: a job display unit 302 that generates data for displaying the content of a job on the terminal 101 used by an operator, based on a job flow indicating the order of the job; an actual results recording unit (actual results table 304) that records the time of the work performed by the worker; a time registration unit 303 that acquires information of the job from the terminal 101 and records the time of the job in a job performance table 304; a job time calculation unit 305 for calculating the job time of each job from the recorded job time; and a result display unit 310 that generates display data for displaying the work and the work time of the work in the order of the work in the work flow, so that work performance data that the worker does not shake can be collected and accurate analysis can be performed. That is, the manager registers the work flow of the repair work in advance, and the operator reads the work flow registered in the terminal, performs the work according to the work flow, registers the work actual results, and records the time when the work actual results are registered, whereby the work time can be calculated for each work unit of the work flow. Further, since the granularity and order of the jobs are unified by the job flow, the job level of each worker can be calculated in job unit level.

Further, since the job time is recorded for each job unit for each worker, the job level of each worker can be analyzed by the total of the job times. For example, when "current measurement of device a" is registered in the work flow, it takes 10 minutes from the start of the work to the end of the work by the operator a. When the average value of the work time of the other work by the worker is 15 minutes, the work of the worker a, i.e., the "current measurement of the device a", can be determined to be faster than the average value.

The present application further includes: a past average work time calculation unit 305 that calculates an average work time of each of works performed by a plurality of operators based on the work time recorded in the work performance table 304; and a comparison and evaluation unit 307 for comparing the work time and the average work time of the worker, wherein the result display unit 310 generates data for displaying the work daily report including the result of the comparison, so that the work load of the worker can be reduced and the repair work time can be ensured by automatically generating the work daily report.

Further, the result display unit 310 generates data for displaying the result of the comparison and the workflow in an overlapping manner, and thus can display the determination result easily.

Further, the result display unit 310 generates data for displaying the result of the comparison so as to be different (for example, different colors) according to the result of the comparison, and thus can display the determination result with ease in visual perception.

Further, since the calculation unit is provided, in the conditional branching in the work flow, with the calculation unit for the frequency of the processing selected after the conditional branching, and the result display unit 310 generates data for displaying the calculated frequency of the branching in an overlapping manner with the work flow, the execution frequency of each operation after the branching can be measured. Thus, the manager 108 can know the frequently-used work, and can construct measures for performing the work more smoothly and efficiently, such as study of the work order of the multi-frequency work and education for performing the work.

Further, the result display unit 310 generates data for displaying the calculated frequency of the branches so as to be different according to the frequency, and thus can visually and easily display the execution frequency of each job after the branching.

The present application is not limited to the above-described embodiments, but includes various modifications and equivalent arrangements within the spirit of the appended claims. For example, the above-described embodiments are described in detail for the purpose of easily explaining the present application, and the present application is not limited to the embodiments having all the configurations described. In addition, a part of the structure of one embodiment may be replaced with the structure of another embodiment. In addition, the structure of another embodiment may be added to the structure of a certain embodiment. In addition, other structures may be added, deleted, or replaced for a part of the structures of the embodiments.

The above-described structures, functions, processing units, and the like may be implemented by, for example, designing a part or all of them with an integrated circuit, or by hardware, or by interpreting and executing a program for realizing the functions by a processor, and by software.

Information such as programs, tables, and files for realizing the respective functions can be stored in a memory, a hard disk, a storage device such as an SSD (Solid State Drive: solid state drive), or a recording medium such as an IC card, an SD card, or a DVD.

The control lines and the information lines are not limited to those which are required for the description, but are all required for the mounting. In practice, almost all structures can be considered to be interconnected.

Claims (7)

1. A job information management system for acquiring information of a job performed by an operator, characterized in that,

the job information management system includes:

a job display unit that generates data for displaying the content of the job on a terminal used by the operator, based on a job flow indicating the order of the job;

an operation performance recording unit that records an operation time of an operation performed by the operator;

a time registration unit that acquires information of the job from the terminal and records a job time in the job performance recording unit;

a work time calculation unit that calculates each work time of the work based on the work time recorded in the work performance recording unit; and

and a result display unit that generates data for displaying the job and a job time of the job in the order of the jobs in the job flow.

2. The job information management system according to claim 1, wherein,

the job information management system includes:

a past average work time calculation unit that calculates an average work time of each of the works performed by the plurality of workers based on the work time recorded in the work performance recording unit; and

a comparison and evaluation unit for comparing the work time of the worker with the average work time,

the result display unit generates data for displaying a job daily report including the result of the comparison.

3. The job information management system according to claim 2, wherein,

the result display unit generates data for displaying the result of the comparison and the workflow in an overlapping manner.

4. The job information management system as set forth in claim 3, wherein,

the result display unit generates data for displaying the result of the comparison so as to be different depending on the result of the comparison.

5. The job information management system according to claim 1, wherein,

the job information management system includes a calculation unit that calculates a frequency of processing selected after the conditional branch among conditional branches in the job flow,

the result display unit generates data for displaying the calculated frequency and the workflow in an overlapping manner.

6. The job information management system according to claim 5, wherein,

the result display unit generates data for displaying the calculated frequency so as to be different according to the frequency.

7. A job information management method executed by a job information management system for acquiring information of a job performed by an operator, characterized in that,

the job information management system has an arithmetic device that performs a predetermined arithmetic process and a storage device that stores data used in the arithmetic process,

the job information management method includes:

a job display step of generating data for displaying the content of the job at a terminal used by the operator, based on job flow information indicating the order of the job;

a time registration step of acquiring information of the job from the terminal and recording a job time;

the job time calculation step of calculating the job time of each job according to the recorded job time; and

and a result display step of generating data for displaying the jobs and the job time of the jobs in the order of each job of the job flow information.