CN116664145A - Electronic warranty card auditing system and method - Google Patents

Electronic warranty card auditing system and method Download PDF

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Publication number
CN116664145A
CN116664145A CN202310387250.4A CN202310387250A CN116664145A CN 116664145 A CN116664145 A CN 116664145A CN 202310387250 A CN202310387250 A CN 202310387250A CN 116664145 A CN116664145 A CN 116664145A
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warranty card
auditing
information
data
product
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王沛汉
陈良
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Sichuan Hongmei Intelligent Technology Co Ltd
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Sichuan Hongmei Intelligent Technology Co Ltd
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Priority to CN202310387250.4A priority Critical patent/CN116664145A/en
Publication of CN116664145A publication Critical patent/CN116664145A/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/242—Query formulation
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V30/00—Character recognition; Recognising digital ink; Document-oriented image-based pattern recognition
    • G06V30/10—Character recognition
    • G06V30/19—Recognition using electronic means
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
    • Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
    • Y02P90/30—Computing systems specially adapted for manufacturing

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Economics (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Data Mining & Analysis (AREA)
  • Operations Research (AREA)
  • Mathematical Physics (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Accounting & Taxation (AREA)
  • Computational Linguistics (AREA)
  • Databases & Information Systems (AREA)
  • General Engineering & Computer Science (AREA)
  • Computer Vision & Pattern Recognition (AREA)
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Abstract

The invention discloses an electronic warranty card auditing system and method, wherein after a user applies for creating an electronic warranty card, the system automatically audits according to a set rule, and only if the automatic audit is not passed, manual audit by staff is needed, so that the audit manual data is greatly reduced, the auditing efficiency is improved, the accuracy of the warranty card is increased, and the use experience of the user is improved.

Description

Electronic warranty card auditing system and method
Technical Field
The invention relates to the technical field of intelligent home, in particular to an electronic warranty card auditing system and method.
Background
With the development of society, users pay more and more attention to after-sales services of enterprises, and the proportion of the after-sales services is larger and larger when the users select products, so that electronic warranty cards are more and more popular for providing the after-sales services of the enterprises. The user does not worry about the loss or damage of the warranty card, and the electronic warranty card can always exist once created, so that the user can conveniently keep the electronic warranty card. In order to ensure the rights and interests of users and enterprises, it is important to rapidly and accurately complete the auditing of the electronic warranty card. The number of the electronic warranty cards is huge, if manpower and material resources are wasted through manual auditing, the original technical scheme is that the electronic warranty cards are created through manual auditing. This scheme is fit for that electron warranty card quantity is less, if electron warranty card quantity is great, and manual check wastes manpower and materials, and spends time longer, reduces user's use experience, and manual check huge quantity warranty card simultaneously, and the quality of checking can not obtain guaranteeing.
Disclosure of Invention
The invention aims to rapidly and accurately complete auditing work for the electronic warranty card created by the user. The invention can reduce the manual auditing of the electronic warranty card, increase auditing efficiency, greatly reduce the auditing time of waiting for the electronic warranty card by a user and ensure the validity of the electronic warranty card.
At present, the main problems encountered in the prior art are:
1. when the number of the electronic warranty cards is large, the number of the electronic warranty cards is too large, and the quality of the manual auditing cannot be ensured;
2. the electronic warranty card has longer auditing time and poor user experience.
The invention provides a solution to these technical problems by contrast:
solution to problem 1:
1. the electronic warranty card auditing system sets rules for automatic auditing.
2. The created electronic warranty card is checked by the system;
3. the auditing system rapidly and accurately completes automatic auditing of the electronic warranty card according to the set rule;
solution to problem 2:
1. after the user creates or modifies the electronic warranty card, the system can immediately carry out auditing work;
2. the electronic warranty card can be checked and finished within one minute, so that the use experience of a user is improved.
The invention realizes the above purpose through the following technical scheme:
an electronic warranty card auditing method comprises the following steps:
step 1: the user applies for creating the electronic warranty card, firstly checking whether the application data are compliant, if so, directly returning to the refusing application, and if so, entering the next step;
step 2: checking whether the equipment has created the electronic warranty card, if so, directly returning to the equipment to create the electronic warranty card, and if not, entering the next step;
step 3: checking whether the data of the application is protected, if so, directly checking the electronic warranty card as being protected, and if not, entering the next step;
step 4: inquiring a corresponding product data system according to the type of the equipment, if the system inquires the purchase or activation time of the equipment, comparing the data inquired by the system with the data submitted by the user, if the comparison has deviation, returning to request the user to confirm, and if the comparison has no deviation, finishing the system auditing, and ending the whole auditing flow; if the information of the equipment is not queried in the system, entering the next step;
step 5: the invoice uploaded by the user is identified, if the invoice identification module identifies the purchase time and the purchase product in the invoice uploaded by the user, the system compares whether the identified data and the data applied by the user deviate, and if the identified data and the data applied by the user deviate, the system returns to ask the user to confirm whether the data is correct; if no deviation exists, the system auditing is finished, and the whole auditing flow is finished; if the invoice identification does not have or the effective purchase information of the channel equipment, entering the next step;
step 6: and the staff carries out manual checking on the electronic warranty card in the background management system.
The invoice recognition module is an invoice OCR recognition module in the auditing system, and obtains invoice information by carrying out OCR recognition on warranty card invoice information.
The invention also provides an electronic warranty card auditing system, which comprises a front end, a warranty card system, a warranty card database, a configuration rule module, an auditing system, a product system and a background management system;
the front end creates a warranty card and transmits information of the warranty card to the warranty card system through an HTTP/HTTPS request, and the front end is used for guaranteeing information collection and transmission of the warranty card;
the warranty card system judges and manages the received request, executes parameters, transmits warranty card information to the warranty card database in a JDBC mode, and is used for managing and transmitting the warranty card objects;
the warranty card database receives and stores warranty card information of the warranty card system, the auditing system and the background management system in a JDBC mode, and is used for storing relevant data of the warranty card;
the configuration rule module issues the configuration rule to the auditing system in an RPC long connection mode and stores the configuration rule in the system, and the configuration rule module is used for storing and issuing the configuration rule;
the auditing system inquires the data of the warranty card from the warranty card database and carries out system auditing according to the configured rule, and the auditing system is used for systematically auditing the information of the warranty card;
the product system is a data system of each product, the auditing system distinguishes the obtained warranty card information from each other, different products respectively request HTTP/HTTPS corresponding to the product system and each product system returns information;
the background management system manages the information of the warranty card and manually inspects the warranty card by acquiring the data in the warranty card database.
The verification system is further internally provided with an invoice recognition module, wherein the invoice recognition module is an invoice OCR recognition module in the verification system, and invoice information is obtained by carrying out OCR recognition on warranty card invoice information.
Further, the product system comprises a product A system, a product B system, a product C system, a … … system and a product N system, wherein each product system is a data system of a corresponding product.
The system further comprises a manual auditing module, and auditing personnel manages and manually audits the information of the warranty card through a background management system of the manual auditing module.
The invention has the beneficial effects that:
after the user applies for creating the electronic warranty card, the system automatically carries out auditing according to the set rule, only the manual auditing of staff is needed if the automatic auditing is not passed, the auditing manual data is greatly reduced, the auditing efficiency is improved, the accuracy of the warranty card is increased, and the use experience of the user is improved.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the following description will briefly explain the practical drawings required in the embodiments or the prior art description, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and other drawings can be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 is a flow chart of the electronic warranty card audit process of the present invention.
FIG. 2 is a schematic diagram of an automatic audit system for a warranty card according to the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the technical solutions of the present invention will be described in detail below. It will be apparent that the described embodiments are only some, but not all, embodiments of the invention. All other embodiments, based on the examples herein, which are within the scope of the invention as defined by the claims, will be within the scope of the invention as defined by the claims.
Example 1
As shown in FIG. 1, the method for auditing the electronic warranty card of the invention comprises the following steps:
step 1: the user applies for creating the electronic warranty card, firstly checking whether the application data are compliant, if so, directly returning to the refusing application, and if so, entering the next step;
step 2: checking whether the equipment has created the electronic warranty card, if so, directly returning to the equipment to create the electronic warranty card, and if not, entering the next step;
step 3: checking whether the data of the application is protected, if so, directly checking the electronic warranty card as being protected, and if not, entering the next step;
step 4: inquiring a corresponding product data system according to the type of the equipment, if the system inquires the purchase or activation time of the equipment, comparing the data inquired by the system with the data submitted by the user, if the comparison has deviation, returning to request the user to confirm, and if the comparison has no deviation, finishing the system auditing, and ending the whole auditing flow; if the information of the equipment is not queried in the system, entering the next step;
step 5: the invoice uploaded by the user is identified, if the invoice identification module identifies the purchase time and the purchase product in the invoice uploaded by the user, the system compares whether the identified data and the data applied by the user deviate, and if the identified data and the data applied by the user deviate, the system returns to ask the user to confirm whether the data is correct; if no deviation exists, the system auditing is finished, and the whole auditing flow is finished; if the invoice identification does not have or the effective purchase information of the channel equipment, entering the next step;
step 6: and the staff carries out manual checking on the electronic warranty card in the background management system.
After the user applies for creating the electronic warranty card, the system automatically carries out auditing according to the set rule, only the manual auditing of staff is needed if the automatic auditing is not passed, the auditing manual data is greatly reduced, the auditing efficiency is improved, the accuracy of the warranty card is increased, and the use experience of the user is improved.
Through data comparison and invoice recognition, the warranty card needing manual auditing is greatly reduced, and meanwhile, the accuracy rate of electronic warranty card auditing is increased.
For example, when a user purchases an air conditioner, applying for creating an electronic warranty card, checking whether application information is legal or not firstly when the system receives a request, checking whether the air conditioner has created the electronic warranty card or not secondly, if the application information is not created, checking whether the application information is ensured, if the application information is ensured, directly returning the ensured electronic warranty card, if the application information is ensured, inquiring purchase and activation information of the air conditioner by an air conditioner company, if the purchase and activation time of the air conditioner is inquired, comparing whether information submitted by the user and information inquired by the air conditioner company are deviated or not, if the deviation exists, returning to request the user to confirm again, and if the deviation system passes the examination, ending the flow; if no effective purchase information is queried from the air conditioning company, the system scans the invoice uploaded by the user, if no effective purchase information is scanned, manual verification is carried out, if the effective purchase information is scanned, the system compares whether the invoice scanned information and the information uploaded by the user deviate, if so, the system returns to request the user to confirm again, if not, verification passes verification, and the creation and verification of the electronic warranty card of the air conditioner are completed.
Example 2
An electronic warranty card auditing process in the prior art: the user applies for creating the electronic warranty card, the warranty card system creates the electronic warranty card, and staff manually reviews the electronic warranty card through the background management system. All past electronic warranty card systems need manual auditing by staff, so that manpower and material resources are very consumed, when the number of electronic warranty cards is huge, the auditing of the electronic warranty cards is difficult to complete in time, and the auditing quality of the electronic warranty cards cannot be guaranteed.
As shown in FIG. 2, the electronic warranty card auditing system of the invention comprises a front end, a warranty card system, a warranty card database, a configuration rule module, an auditing system, a product system and a background management system;
the front end creates a warranty card and transmits information of the warranty card to the warranty card system through an HTTP/HTTPS request, and the front end is used for guaranteeing information collection and transmission of the warranty card;
the warranty card system judges and manages the received request, executes parameters, transmits warranty card information to the warranty card database in a JDBC mode, and is used for managing and transmitting the warranty card objects;
the warranty card database receives and stores warranty card information of the warranty card system, the auditing system and the background management system in a JDBC mode, and is used for storing relevant data of the warranty card;
the configuration rule module issues the configuration rule to the auditing system in an RPC long connection mode and stores the configuration rule in the system, and the configuration rule module is used for storing and issuing the configuration rule;
the auditing system inquires the data of the warranty card from the warranty card database and carries out system auditing according to the configured rule, and the auditing system is used for systematically auditing the information of the warranty card;
the product system is a data system of each product, the auditing system distinguishes the obtained warranty card information from each other, different products respectively request HTTP/HTTPS corresponding to the product system and each product system returns information;
the background management system manages the information of the warranty card and manually inspects the warranty card by acquiring the data in the warranty card database.
The system also comprises a manual auditing module, wherein auditing personnel manage and manually audit the information of the warranty card through a background management system of the manual auditing module.
And the auditing system is also internally provided with an invoice recognition module, wherein the invoice recognition module is an invoice OCR recognition module in the auditing system, and invoice information is obtained by carrying out OCR recognition on warranty card invoice information.
The product system comprises a product A system, a product B system, a product C system, a … … system and a product N system, and each product system is a data system of a corresponding product.
The system of the new warranty card is separated from the auditing system, so that the principle of single system function is ensured, the system automatically audits through configured auditing rules, the new system greatly reduces the number of manual auditing of the electronic warranty card, and meanwhile, the auditing accuracy of the electronic warranty card is ensured.
The foregoing is merely illustrative of the present invention, and the present invention is not limited thereto, and any person skilled in the art will readily recognize that variations or substitutions are within the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims. In addition, the specific features described in the above embodiments may be combined in any suitable manner, and in order to avoid unnecessary repetition, various possible combinations are not described further. Moreover, any combination of the various embodiments of the invention can be made without departing from the spirit of the invention, which should also be considered as disclosed herein.

Claims (6)

1. An electronic warranty card auditing method is characterized by comprising the following steps:
step 1: the user applies for creating the electronic warranty card, firstly checking whether the application data are compliant, if so, directly returning to the refusing application, and if so, entering the next step;
step 2: checking whether the equipment has created the electronic warranty card, if so, directly returning to the equipment to create the electronic warranty card, and if not, entering the next step;
step 3: checking whether the data of the application is protected, if so, directly checking the electronic warranty card as being protected, and if not, entering the next step;
step 4: inquiring a corresponding product data system according to the type of the equipment, if the system inquires the purchase or activation time of the equipment, comparing the data inquired by the system with the data submitted by the user, if the comparison has deviation, returning to request the user to confirm, and if the comparison has no deviation, finishing the system auditing, and ending the whole auditing flow; if the information of the equipment is not queried in the system, entering the next step;
step 5: the invoice uploaded by the user is identified, if the invoice identification module identifies the purchase time and the purchase product in the invoice uploaded by the user, the system compares whether the identified data and the data applied by the user deviate, and if the identified data and the data applied by the user deviate, the system returns to ask the user to confirm whether the data is correct; if no deviation exists, the system auditing is finished, and the whole auditing flow is finished; if the invoice identification does not have or the effective purchase information of the channel equipment, entering the next step;
step 6: and the staff carries out manual checking on the electronic warranty card in the background management system.
2. The electronic warranty card auditing method of claim 1, wherein said invoice recognition module is an invoice OCR recognition module in an auditing system, and obtains invoice information by performing OCR recognition on warranty card invoice information.
3. The electronic warranty card auditing system of claim 1, comprising a front end, a warranty card system, a warranty card database, a configuration rule module, an auditing system, a product system, and a background management system;
the front end creates a warranty card and transmits information of the warranty card to the warranty card system through an HTTP/HTTPS request, and the front end is used for guaranteeing information collection and transmission of the warranty card;
the warranty card system judges and manages the received request, executes parameters, transmits warranty card information to the warranty card database in a JDBC mode, and is used for managing and transmitting the warranty card objects;
the warranty card database receives and stores warranty card information of the warranty card system, the auditing system and the background management system in a JDBC mode, and is used for storing relevant data of the warranty card;
the configuration rule module issues the configuration rule to the auditing system in an RPC long connection mode and stores the configuration rule in the system, and the configuration rule module is used for storing and issuing the configuration rule;
the auditing system inquires the data of the warranty card from the warranty card database and carries out system auditing according to the configured rule, and the auditing system is used for systematically auditing the information of the warranty card;
the product system is a data system of each product, the auditing system distinguishes the obtained warranty card information from each other, different products respectively request HTTP/HTTPS corresponding to the product system and each product system returns information;
the background management system manages the information of the warranty card and manually inspects the warranty card by acquiring the data in the warranty card database.
4. The electronic warranty card auditing system of claim 3, wherein the auditing system further incorporates an invoice recognition module, the invoice recognition module being an invoice OCR recognition module in the auditing system, and the invoice information being obtained by performing OCR recognition on warranty card invoice information.
5. The electronic warranty card audit system of claim 3 wherein said product systems include a product a system, a product B system, a product C system, … …, a product N system, each product system being a data system for a respective product.
6. The electronic warranty card auditing system of claim 3, further comprising a manual auditing module, wherein the auditing personnel manage and manually audit the warranty card information through a manual auditing module background management system.
CN202310387250.4A 2023-04-12 2023-04-12 Electronic warranty card auditing system and method Pending CN116664145A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202310387250.4A CN116664145A (en) 2023-04-12 2023-04-12 Electronic warranty card auditing system and method

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202310387250.4A CN116664145A (en) 2023-04-12 2023-04-12 Electronic warranty card auditing system and method

Publications (1)

Publication Number Publication Date
CN116664145A true CN116664145A (en) 2023-08-29

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Application Number Title Priority Date Filing Date
CN202310387250.4A Pending CN116664145A (en) 2023-04-12 2023-04-12 Electronic warranty card auditing system and method

Country Status (1)

Country Link
CN (1) CN116664145A (en)

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