CN116307663B - Intelligent self-service government affair service system, government affair service general method and terminal - Google Patents
Intelligent self-service government affair service system, government affair service general method and terminal Download PDFInfo
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Abstract
The application relates to an intelligent self-service government affair service system, a government affair service general method and a terminal, wherein the system comprises an intelligent self-service government affair service terminal, and also comprises a comprehensive information platform in communication connection with the intelligent self-service government affair service terminal, the comprehensive information platform is in communication connection with a handheld mobile terminal, the comprehensive information platform comprises a government affair processing subsystem for data processing, and the government affair processing subsystem comprises a verification module for verifying identity information of a business handling applicant; the government affair request data module is used for acquiring government affair request data of the business handling applicant when verification passes; the government affair service strategy module is used for generating a corresponding government affair service strategy based on government affair request data and automatically circulating the government affair service strategy; and the auxiliary text module is used for inputting the government affair request data into a preset knowledge base, automatically outputting a progress text and returning the progress text to the intelligent self-service government affair service terminal. The application has the effects of improving the service processing efficiency and improving the user experience.
Description
Technical Field
The application relates to the technical field of electronic government affair platforms, in particular to an intelligent self-service government affair service system, a government affair service general method and a terminal.
Background
The government service refers to various relevant departments and public institutions of government at all levels, and provides administrative services such as permission, confirmation, arbitration, rewards, punishment and the like for social groups, enterprises and public institutions and individuals according to laws and regulations, and comprises basic civil services such as employment services, basic social security services such as basic social security, public service such as education, medical treatment, public culture and the like, public benefit basic services such as environmental protection, infrastructure construction and the like, and public security services such as production security, consumption security, social security and the like.
At present, most circulation links need to be manually confirmed in the business handling process of the existing self-service government service system, when the number of users is large, queuing time is long, business processing efficiency is low, and user experience is poor.
Aiming at the related technology, the inventor finds that the existing self-service government service system has the problems of low service processing efficiency and poor user experience.
Disclosure of Invention
In order to improve service processing efficiency and user experience, the application provides an intelligent self-service government service system, a government service general method and a terminal.
In a first aspect, the application provides an intelligent self-service government service system.
The application is realized by the following technical scheme:
an intelligent self-service government affair service system comprises an intelligent self-service government affair service terminal, and also comprises a comprehensive information platform in communication connection with the intelligent self-service government affair service terminal, wherein the comprehensive information platform is in communication connection with a handheld mobile terminal, the comprehensive information platform comprises a government affair processing subsystem for data processing, the government affair processing subsystem comprises,
the verification module is used for verifying the identity information of the business handling applicant;
the government affair request data module is used for acquiring government affair request data of the business handling applicant when verification passes;
the government service strategy module is used for generating a corresponding government service strategy based on the government request data and automatically circulating the government service strategy;
and the auxiliary text module is used for inputting the government affair request data into a preset knowledge base, automatically outputting a progress text and returning the progress text to the intelligent self-service government affair service terminal.
The present application may be further configured in a preferred example to: the government service policy module includes,
a category unit, configured to determine a category of the government request data based on the government request data;
The target text feature unit is used for extracting target text features in the government affair request data based on the category of the government affair request data;
and the policy unit is used for matching the corresponding government service processing template according to the category of the government service request data, filling the target text characteristic into the government service processing template and generating a corresponding government service processing policy.
The present application may be further configured in a preferred example to: the auxiliary text module includes a text-to-text module,
the first training data set unit is used for acquiring government documents, questions and answers and generating a first training data set;
the second training data set unit is used for training the target sentence extractor according to the first training data set to obtain government affair documents, questions, answers and key sentences as a second training data set;
a question generator unit for training a question generator based on the second training data set;
the target sentence unit is used for extracting target sentences from the untagged government request data based on the trained target sentence extractor;
and the auxiliary text unit is used for automatically outputting a progress text to return to the intelligent self-service government affair service terminal based on the trained problem generator and combining the government affair request data and the extracted target statement.
The present application may be further configured in a preferred example to: the comprehensive information platform also comprises an intelligent early warning subsystem for early warning the progress of government service processing, the intelligent early warning subsystem comprises,
the timing unit is used for recording the circulation starting time of the government affair request data and the time consumption of real-time government affair service processing;
and the over-period early warning unit is used for combining the circulation nodes of the government affair request data, marking the government affair request data and warning when the processing time of the real-time government affair service exceeds a preset threshold value.
The present application may be further configured in a preferred example to: the integrated information platform further comprises a geographic information subsystem for providing location information, the intelligent early warning subsystem further comprises,
the data reliability detection unit is used for detecting the reliability of the government affair request data based on the historical government affair document data;
and the position reporting unit is used for acquiring and reporting the position information of the corresponding intelligent self-service government service terminal based on the geographic information subsystem when the detection result is that the government service request data is unreliable.
The present application may be further configured in a preferred example to: the intelligent pre-warning subsystem further comprises,
The evaluation data unit is used for acquiring evaluation results of government affair requests of all business handling applicants;
the evaluation unit is used for calculating the service performance of the corresponding government request based on the evaluation result and combining the corresponding government request data;
and the performance early warning unit is used for warning when the service performance does not meet the preset condition.
The present application may be further configured in a preferred example to: the handheld mobile terminal comprises a gridding member version terminal, a citizen version terminal and a leading version terminal;
the gridding member version terminal is used for receiving government affair processing requests, uploading the government affair processing requests to the comprehensive information platform, and processing data and events;
the citizen version terminal is used for submitting problems;
and the leading version terminal is used for inquiring government affair progress, monitoring government affair processing progress and pushing decisions.
The present application may be further configured in a preferred example to: and the comprehensive information platform is also in communication connection with a big data cloud center.
In a second aspect, the present application provides a method for handling cross-regional government service.
The application is realized by the following technical scheme:
a method for managing cross-regional government affairs service is applied to the intelligent self-service government affair service system and comprises the following steps,
Verifying identity information of a business handling applicant;
if the verification is passed, acquiring government affair request data of the business handling applicant;
based on the government affair request data, generating a corresponding government affair service strategy and automatically circulating;
and simultaneously, inputting the government affair request data into a preset knowledge base, and automatically outputting a progress text to return to the intelligent self-service government affair service terminal.
The present application may be further configured in a preferred example to: based on the government request data, the step of generating a corresponding government service policy includes,
determining a category of the government request data based on the government request data;
extracting target text features in the government request data based on the category of the government request data;
and matching corresponding government service processing templates according to the category of the government service request data, and filling the target text features into the government service processing templates to generate corresponding government service strategies.
The present application may be further configured in a preferred example to: the step of building the knowledge base comprises,
acquiring government affair documents, questions and answers, and generating a first training data set;
training a target sentence extractor according to the first training data set to obtain government affair documents, questions, answers and key sentences as a second training data set;
Training a question generator according to the second training data set;
extracting target sentences from untagged government documents based on the trained target sentence extractor;
and based on the trained question generator, combining the government documents and the extracted target sentences to generate question-answer pairs.
The present application may be further configured in a preferred example to: comprises the steps of,
recording the circulation starting time of the government affair request data and the time consumption of real-time government affair service processing;
and marking the government request data and alarming when the processing time of the real-time government service exceeds a preset threshold value by combining with the circulation node of the government request data.
The present application may be further configured in a preferred example to: the method also comprises the following steps of,
based on historical government affair document data, detecting reliability of government affair request data;
and if the detection result is that the government affair request data is unreliable, acquiring and reporting the position information of the corresponding intelligent self-service government affair service terminal.
The present application may be further configured in a preferred example to: the method also comprises the following steps of,
acquiring evaluation results of government affair requests of all business handling applicants;
Based on the evaluation result, calculating the service performance of the corresponding government request by combining the corresponding government request data;
and if the service performance does not meet the preset condition, alarming.
In a third aspect, the application provides an intelligent self-service government service terminal.
The present application may be further configured in a preferred example to:
an intelligent self-service government service terminal is applied to the intelligent self-service government service system and comprises a mounting frame, a display screen for visually displaying government service contents is fixedly mounted on the mounting frame, a serial port of the display screen is electrically connected with network communication equipment, and further comprises,
the RFID reader-writer is in communication connection with the display screen;
the output end of the magnetic card reader is electrically connected with the input end of the RFID reader;
the fingerprint identifier is fixedly arranged on the mounting frame, and the output end of the fingerprint identifier is electrically connected with the input end of the RFID reader-writer;
the scanning induction area is fixedly arranged on the mounting frame, and the output end of the scanning induction area is electrically connected with the input end of the RFID reader-writer;
The camera is positioned above the scanning induction area and is in communication connection with the display screen;
the printer is fixedly arranged at the lower part of the mounting frame and is electrically connected with the display screen;
the touch screen is used for providing a government service touch screen operation function for a user and is rotationally connected to the mounting frame;
and a sign pen is further arranged on the mounting frame.
The present application may be further configured in a preferred example to: the display screen is characterized by further comprising a keyboard, and the keyboard is in communication connection with the display screen.
The present application may be further configured in a preferred example to: the system further comprises an indicator light used for indicating the progress state of the government affair service, and the indicator light is fixedly installed on the upper portion of the installation frame.
The present application may be further configured in a preferred example to: the display screen also comprises a loudspeaker, and the loudspeaker is in communication connection with the display screen.
In a fourth aspect, the present application provides a computer device.
The application is realized by the following technical scheme:
a computer device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, the processor implementing the steps of any one of the above methods for cross-regional government service delivery when the computer program is executed.
In a fifth aspect, the present application provides a computer-readable storage medium.
The application is realized by the following technical scheme:
a computer readable storage medium storing a computer program which, when executed by a processor, performs the steps of any one of the above methods for cross-regional government service delivery.
In summary, compared with the prior art, the technical scheme provided by the application has the beneficial effects that at least:
the intelligent self-service government service terminal acquires the identity information of the user and government request data, transmits the acquired identity information and government request data to the comprehensive information platform, and verifies the identity information of the business handling applicant by means of a verification module of the government processing subsystem so as to confirm the legitimacy of the identity of the business handling applicant; when verification passes, the government request data module of the government processing subsystem is used for acquiring government request data of the business handling applicant, and a corresponding government service strategy is generated and automatically circulated based on the government service strategy module of the government processing subsystem, so that standardized and unified processing of each government service business is realized, the manual participation degree in a government service circulation link is reduced, and the business processing efficiency is improved; furthermore, an auxiliary text module of the government affair processing subsystem is adopted to input the government affair request data into a preset knowledge base, and a progress text is automatically output and returned to the intelligent self-service government affair service terminal so as to prompt a user of the processing condition of government affair service, thereby improving the user experience; meanwhile, the manager can accelerate the approval efficiency of government affairs business by means of the handheld mobile terminal.
Drawings
Fig. 1 is a block diagram of an intelligent self-service government service system according to an exemplary embodiment of the present application.
Fig. 2 is a main flowchart of a method for handling a cross-regional government service according to another exemplary embodiment of the present application.
Fig. 3 is a flowchart of a method for creating a government service policy according to another exemplary embodiment of the present application.
Fig. 4 is a flowchart of setting up a knowledge base of a method for handling a cross-regional government service according to an exemplary embodiment of the present application.
Fig. 5 is a pre-warning flowchart of a method for handling cross-regional government service according to an exemplary embodiment of the present application.
Detailed Description
The present embodiment is only for explanation of the present application and is not to be construed as limiting the present application, and modifications to the present embodiment, which may not creatively contribute to the present application as required by those skilled in the art after reading the present specification, are all protected by patent laws within the scope of claims of the present application.
For the purpose of making the objects, technical solutions and advantages of the embodiments of the present application more apparent, the technical solutions of the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present application, and it is apparent that the described embodiments are some embodiments of the present application, but not all embodiments of the present application. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.
In addition, the term "and/or" herein is merely an association relationship describing an association object, and means that three relationships may exist, for example, a and/or B may mean: a exists alone, A and B exist together, and B exists alone. In this context, unless otherwise specified, the term "/" generally indicates that the associated object is an "or" relationship.
Embodiments of the application are described in further detail below with reference to the drawings.
Referring to fig. 1, an embodiment of the present application provides an intelligent self-service government affair service system, which includes an intelligent self-service government affair service terminal, and further includes a comprehensive information platform communicatively connected with the intelligent self-service government affair service terminal, the comprehensive information platform is communicatively connected with a handheld mobile terminal, the comprehensive information platform includes a government affair processing subsystem for data processing, the government affair processing subsystem includes,
the verification module is used for verifying the identity information of the business handling applicant;
the government affair request data module is used for acquiring government affair request data of the business handling applicant when verification passes;
the government service strategy module is used for generating a corresponding government service strategy based on the government request data and automatically circulating the government service strategy;
And the auxiliary text module is used for inputting the government affair request data into a preset knowledge base, automatically outputting a progress text and returning the progress text to the intelligent self-service government affair service terminal.
Specifically, the intelligent self-service government service terminal is used for collecting identity information and government request data of business handling applicants. The intelligent self-service government service terminal is electrically connected with a serial port com3 pin of a display screen of the comprehensive information platform through an RS232 interface of the network communication equipment, and uploads data information to the comprehensive information platform.
The comprehensive information platform is in communication connection with the handheld mobile terminal through the special network, so that a manager can examine and approve the government affairs service by means of the handheld mobile terminal, and examination and approval efficiency of the government affairs service is improved.
By means of a verification module of the government affair processing subsystem, verifying the identity information of the business handling applicant, including whether the identity card number and the name are wrong, whether the real-time face is inconsistent with the pre-input portrait, whether illegal suspicion records exist or not, and the like, so as to confirm the legitimacy of the identity of the business handling applicant.
If the identity card number and the name are correct, the real-time face and the pre-input portrait are consistent, and the condition of no illegal suspicion record exists, the verification is passed, the service is allowed to transact the applicant to transact the government affairs, and the government affair request data of the service transacting applicant is obtained through a government affair request data module of the government affair processing subsystem.
According to government service request data, a government service strategy module of a government service processing subsystem is combined to generate a corresponding government service strategy and automatically circulate, so that standardization and unification processing of each government service are realized, the manual participation degree in the government service circulation link is reduced, and the service processing efficiency is improved.
And an auxiliary text module of the government affair processing subsystem is adopted to input government affair request data into a preset knowledge base, and an automatic output progress text is returned to the intelligent self-service government affair service terminal so as to prompt the user of the processing condition of government affair business, thereby improving the user experience.
Further, judging the data source of the government data and the network where the data request is located so as to ensure the safety of data transmission.
If the government affair data is a local data source, sending a data request to a local database through a local application program interface; if the government affair data is a provincial data source, sending a data request to a provincial data sharing platform; if the government affair data is the data source from other business systems, the application program interface is used for sending the data request to the private network prepositions of other business systems.
If the data request occurs in the government affair external network or the logic isolation private network, the data request is directly sent to a government affair private cloud platform to acquire government affair data; if the data request occurs in the public cloud or the physical isolation private network, the request for acquiring the government data is sent to the private cloud front from the public cloud front through the security boundary platform.
In one embodiment, the government service policy module includes,
a category unit, configured to determine a category of the government request data based on the government request data;
the target text feature unit is used for extracting target text features in the government affair request data based on the category of the government affair request data;
and the policy unit is used for matching the corresponding government service processing template according to the category of the government service request data, filling the target text characteristic into the government service processing template and generating a corresponding government service processing policy.
Specifically, the government service business includes basic civil service such as employment service and basic social security, public service such as education, medical treatment, public culture and the like, public basic service such as environmental protection, infrastructure construction and the like, and public safety service such as production safety, consumption safety, social safety and the like.
According to the types of government service business, an artificial intelligent model is trained by applying a government data set generated by electronic government, and based on government service request data, the types of government service request data can be determined by means of the trained artificial intelligent model, such as a support vector machine model, and the artificial intelligent model is applied to the classification of various government service business data to realize standardized management of government service business data.
Different government service businesses and different text information are presented. Based on the category of the government affair request data, extracting target text features in the government affair request data by adopting a word bag model, a TF-IDF model or an N-gram model and the like so as to reduce the condition of data redundancy and improve the data processing efficiency.
And according to the class of the government service business, combining with government service data, and pre-matching with a corresponding government service processing template. And determining the class of the government service business according to the class of the government service request data so as to match the corresponding government service processing template, filling the target text characteristic into the government service processing template, and generating a corresponding government service processing strategy so as to standardize and unify the government service business data, centrally manage various government service businesses and improve the business processing efficiency.
In one embodiment, the auxiliary text module includes,
the first training data set unit is used for acquiring government documents, questions and answers and generating a first training data set;
the second training data set unit is used for training the target sentence extractor according to the first training data set to obtain government affair documents, questions, answers and key sentences as a second training data set;
A question generator unit for training a question generator based on the second training data set;
the target sentence unit is used for extracting target sentences from the untagged government request data based on the trained target sentence extractor;
and the auxiliary text unit is used for automatically outputting a progress text to return to the intelligent self-service government affair service terminal based on the trained problem generator and combining the government affair request data and the extracted target statement.
Specifically, because strong logic reasoning relations exist between answers of users and management staff and between different questions of the users in government affair consultation, a first training data set formed by government affair documents, questions and answers is used for learning logic judgment rules according to the existing experience, establishing rule disassembly and reasoning new questions so as to realize experience accumulation and knowledge multiplexing.
And training the target sentence extractor according to the first training data set to obtain government affair documents, questions, answers and key sentences as a second training data set. The target sentence extractor may adopt a word bag model, place the selected text content into a word bag, count the number of times that all words in the word bag appear in the text, map the text into a dictionary by using a countvector, the dictionary keys are words in the text, the value is the index of the words, learn the dictionary, convert the dictionary into a word frequency matrix and output the word frequency matrix, calculate the euclidean distance between the feature vectors of the document to perform word similarity comparison, display the word similarity in the form of vectors, and finally use the words and sentences with the number of times of appearance reaching the first three as key sentences.
The problem generator is trained from the second training data set. In this embodiment, the question generator may be a neural network, and perform topic aggregation according to government documents, questions and answers, extract the questions and their backgrounds, obtain background knowledge maps by combining classification labels, and obtain progress text corresponding to government request data based on cognitive map matching for questions and answers. The categories of different government service businesses and the progress texts are different.
Based on the trained problem generator, the government affair request data and the extracted target sentences are combined, the automatic output progress text returns to the intelligent self-service government affair service terminal so as to prompt the government affair processing progress of the user, improve the business handling efficiency, promote the user experience, and meanwhile, the progress text can be generated according to the government affair request data and the target sentences, so that the intelligent self-service government affair service terminal has more pertinence.
In one embodiment, the integrated information platform further comprises an intelligent pre-warning subsystem for pre-warning of government service process progress, the intelligent pre-warning subsystem comprising,
the timing unit is used for recording the circulation starting time of the government affair request data and the time consumption of real-time government affair service processing;
and the over-period early warning unit is used for combining the circulation nodes of the government affair request data, marking the government affair request data and warning when the processing time of the real-time government affair service exceeds a preset threshold value.
The time limit of each node is proportionally distributed by presetting the processing limit of various government service businesses and combining the corresponding circulation nodes. Recording the circulation starting time of government request data and the real-time government service processing time consumption, marking the government request data and alarming when the real-time government service processing time consumption of different circulation nodes exceeds the total time period of the corresponding nodes, and reminding the overtime government service processing business in time, thereby realizing supervision and improving user experience.
In one embodiment, the integrated information platform further comprises a geographic information subsystem for providing location information, the intelligent pre-warning subsystem further comprising,
the data reliability detection unit is used for detecting the reliability of the government affair request data based on the historical government affair document data;
and the position reporting unit is used for acquiring and reporting the position information of the corresponding intelligent self-service government service terminal based on the geographic information subsystem when the detection result is that the government service request data is unreliable.
Acquiring laws, regulations and regulations according to the modified or abolished administrative permissions through historical government document data, and comparing the reliability of the government request data one by one according to the laws, regulations and regulations according to the administrative permissions of the same applicant and the government request data submitted in different time phases, wherein the government request data meets the requirements of the laws, regulations and accords with the variation trend of the government request data submitted in different time phases, so that the government request data is reliable; otherwise, the government affair request data is unreliable, the position information of the corresponding intelligent self-service government affair service terminal is acquired and reported based on the geographic information subsystem, and the site manager is reminded to check again so as to reduce the situation of data error verification.
In one embodiment, the intelligent pre-warning subsystem further comprises,
the evaluation data unit is used for acquiring evaluation results of government affair requests of all business handling applicants;
the evaluation unit is used for calculating the service performance of the corresponding government request based on the evaluation result and combining the corresponding government request data;
and the performance early warning unit is used for warning when the service performance does not meet the preset condition.
Evaluating the transacted government affair request business through each business transacting applicant to obtain an evaluation result; and mapping the corresponding score value based on the evaluation result, combining the corresponding government request data, and according to the score value and the category of the government request data, enabling the score value to be a weight value corresponding to the category of the government request data, and calculating the service performance of the corresponding government request so as to evaluate the service experience of the business handling applicant, thereby being beneficial to improving the user experience.
In one embodiment, the handheld mobile terminal includes a mesh operator version terminal, a citizen version terminal, and a leader version terminal;
the gridding member version terminal is used for receiving government affair processing requests, uploading the government affair processing requests to the comprehensive information platform, and processing data and events;
The citizen version terminal is used for submitting problems;
and the leading version terminal is used for inquiring government affair progress, monitoring government affair processing progress and pushing decisions.
And the gridding member version terminal, the citizen version terminal and the leading version terminal are designed and assigned to different roles for use, so that the processing of government service business is facilitated and the business processing efficiency is improved.
In an embodiment, the integrated information platform is also communicatively connected with a big data cloud center.
And the data required by government service business processing is shared through the big data cloud center, so that the data storage pressure of the intelligent self-service government service system is reduced.
In summary, the intelligent self-service government service terminal acquires identity information and government request data of a user, transmits the acquired identity information and government request data to the comprehensive information platform, and verifies the identity information of the business handling applicant by means of a verification module of the government processing subsystem so as to confirm the validity of the identity of the business handling applicant; when verification passes, the government request data module of the government processing subsystem is used for acquiring government request data of the business handling applicant, and a corresponding government service strategy is generated and automatically circulated based on the government service strategy module of the government processing subsystem, so that standardized and unified processing of each government service business is realized, the manual participation degree in a government service circulation link is reduced, and the business processing efficiency is improved; furthermore, the auxiliary text module of the government affair processing subsystem is adopted to input the government affair request data into a preset knowledge base, and the automatic output progress text is returned to the intelligent self-service government affair service terminal so as to prompt the user about the processing condition of the government affair service, thereby improving the user experience.
The modules in the intelligent self-service government service system can be all or partially realized by software, hardware and a combination thereof. The above modules may be embedded in hardware or may be independent of a processor in the computer device, or may be stored in software in a memory in the computer device, so that the processor may call and execute operations corresponding to the above modules.
Referring to fig. 2, the embodiment of the application further provides a method for handling cross-regional government affairs service, and the method for handling cross-regional government affairs service is applied to the intelligent self-service government affair service system in the embodiment. The method for handling the cross-regional government affair service comprises the following steps,
s1, verifying identity information of a business handling applicant;
s2, if the verification is passed, acquiring government affair request data of the business handling applicant;
s3, generating a corresponding government service strategy and automatically circulating the government service strategy based on the government request data;
and S4, simultaneously, inputting the government affair request data into a preset knowledge base, and automatically outputting a progress text to return to the intelligent self-service government affair service terminal.
Referring to fig. 3, in one embodiment, S3 the step of generating a corresponding government service policy based on the government request data includes,
S31, determining the category of the government affair request data based on the government affair request data;
s32, extracting target text features in the government affair request data based on the category of the government affair request data;
and S33, matching corresponding government service processing templates according to the category of the government service request data, and filling the target text features into the government service processing templates to generate corresponding government service strategies.
Referring to fig. 4, in one embodiment, the step of building the knowledge base includes,
s41, acquiring government affair documents, questions and answers, and generating a first training data set;
s42, training a target sentence extractor according to the first training data set to obtain government affair documents, questions, answers and key sentences as a second training data set;
s43, training a problem generator according to the second training data set;
s44, extracting target sentences from untagged government documents based on the trained target sentence extractor;
s45, based on the trained question generator, combining the government affair document and the extracted target sentence to generate a question-answer pair.
Referring to fig. 5, in one embodiment, S3, after the step of generating the corresponding government service policy and automatically circulating based on the government request data, further includes,
S511, recording the circulation starting time of the government affair request data and the time consumption of real-time government affair service processing;
and S512, marking the government request data and alarming when the processing time of the real-time government service exceeds a preset threshold value by combining the circulation node of the government request data.
In one embodiment, the method further comprises the following steps,
s521, detecting the reliability of the government affair request data based on the historical government affair document data;
and S522, if the detection result is that the government affair request data is unreliable, acquiring and reporting the position information of the corresponding intelligent self-service government affair service terminal.
In one embodiment, the method further comprises the following steps,
s531, obtaining the evaluation result of the government affair request of each business handling applicant;
s532, calculating service performance of the corresponding government affair request based on the evaluation result and combining the corresponding government affair request data;
and S533, if the service performance does not meet the preset condition, alarming.
Further, the method also comprises the following steps,
and periodically acquiring government service policy information, pushing the government service policy information to the display screen, and performing voice broadcasting to realize timely broadcasting and reading of the latest policy, thereby helping the applicant to better transact government service.
Specific limitations regarding a method for handling a cross-regional government service may be found in the above description of a smart self-service system, and will not be described herein.
It should be understood that the sequence number of each step in the foregoing embodiment does not mean that the execution sequence of each process should be determined by the function and the internal logic, and should not limit the implementation process of the embodiment of the present application.
In one embodiment, an intelligent self-service government service terminal is provided, which is applied to the intelligent self-service government service system and comprises a mounting frame, wherein a display screen for visually displaying government service content is fixedly arranged on the mounting frame, a serial port of the display screen is electrically connected with network communication equipment, and the intelligent self-service government service system further comprises,
the RFID reader-writer is in communication connection with the display screen;
the output end of the magnetic card reader is electrically connected with the input end of the RFID reader;
the fingerprint identifier is fixedly arranged on the mounting frame, and the output end of the fingerprint identifier is electrically connected with the input end of the RFID reader-writer;
the scanning induction area is fixedly arranged on the mounting frame, and the output end of the scanning induction area is electrically connected with the input end of the RFID reader-writer;
The camera is positioned above the scanning induction area and is in communication connection with the display screen;
the printer is fixedly arranged at the lower part of the mounting frame and is electrically connected with the display screen;
the touch screen is used for providing a government service touch screen operation function for a user and is rotationally connected to the mounting frame;
and a sign pen is further arranged on the mounting frame.
In an embodiment, an intelligent self-service government service terminal further comprises a keyboard, wherein the keyboard is in communication connection with the display screen.
In an embodiment, an intelligent self-service government service terminal further comprises an indicator light for indicating the progress status of the government service, wherein the indicator light is fixedly mounted on the upper portion of the mounting frame.
In an embodiment, an intelligent self-service government service terminal further comprises a loudspeaker, and the loudspeaker is in communication connection with the display screen.
In one embodiment, a computer device is provided, which may be a server. The computer device includes a processor, a memory, a network interface, and a database connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, computer programs, and a database. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program, when executed by the processor, implements any one of the intelligent self-service government service terminals described above.
In one embodiment, a computer readable storage medium is provided, comprising a memory, a processor, and a computer program stored on the memory and executable on the processor, the processor implementing the steps of when executing the computer program:
s1, verifying identity information of a business handling applicant;
s2, if the verification is passed, acquiring government affair request data of the business handling applicant;
s3, generating a corresponding government service strategy and automatically circulating the government service strategy based on the government request data;
and S4, simultaneously, inputting the government affair request data into a preset knowledge base, and automatically outputting a progress text to return to the intelligent self-service government affair service terminal.
Those skilled in the art will appreciate that implementing all or part of the above described methods may be accomplished by way of a computer program stored on a non-transitory computer readable storage medium, which when executed, may comprise the steps of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in embodiments provided herein may include non-volatile and/or volatile memory. The nonvolatile memory can include Read Only Memory (ROM), programmable ROM (PROM), electrically Programmable ROM (EPROM), electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double Data Rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronous Link DRAM (SLDRAM), memory bus direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM), among others.
It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-described division of the functional units and modules is illustrated, and in practical application, the above-described functional distribution may be performed by different functional units and modules according to needs, i.e. the internal structure of the system is divided into different functional units or modules to perform all or part of the above-described functions.
Claims (14)
1. An intelligent self-service government affair service system is characterized by comprising an intelligent self-service government affair service terminal, and further comprising a comprehensive information platform in communication connection with the intelligent self-service government affair service terminal, wherein the comprehensive information platform is in communication connection with a handheld mobile terminal, the comprehensive information platform comprises a government affair processing subsystem for data processing, the government affair processing subsystem comprises,
the verification module is used for verifying the identity information of the business handling applicant;
the government affair request data module is used for acquiring government affair request data of the business handling applicant when verification passes;
the government service strategy module is used for generating a corresponding government service strategy based on the government request data and automatically circulating the government service strategy;
The government service policy module includes,
a category unit, configured to determine a category of the government request data based on the government request data;
the target text feature unit is used for extracting target text features in the government affair request data based on the category of the government affair request data;
the policy unit is used for matching corresponding government service processing templates according to the category of the government request data, filling the target text features into the government service processing templates and generating corresponding government service processing policies;
the auxiliary text module is used for inputting the government affair request data into a preset knowledge base, automatically outputting a progress text and returning the progress text to the intelligent self-service government affair service terminal;
the auxiliary text module includes a text-to-text module,
the first training data set unit is used for acquiring government documents, questions and answers and generating a first training data set;
the second training data set unit is used for training the target sentence extractor according to the first training data set to obtain government affair documents, questions, answers and key sentences as a second training data set;
a question generator unit for training a question generator based on the second training data set;
The target sentence unit is used for extracting target sentences from the untagged government request data based on the trained target sentence extractor;
the auxiliary text unit is used for automatically outputting a progress text to return to the intelligent self-service government affair service terminal based on the trained question generator and combining the government affair request data with the extracted target sentences, wherein the question generator is a graphic neural network, performs theme aggregation according to government affair documents, questions and answers, extracts questions and backgrounds thereof, obtains background knowledge maps by combining classification labels, and obtains the progress text corresponding to the government affair request data based on cognitive map matching for questions and answers.
2. The intelligent self-service government service system of claim 1 wherein said integrated information platform further includes an intelligent pre-warning subsystem for government service process progress pre-warning, said intelligent pre-warning subsystem comprising,
the timing unit is used for recording the circulation starting time of the government affair request data and the time consumption of real-time government affair service processing;
and the over-period early warning unit is used for combining the circulation nodes of the government affair request data, marking the government affair request data and warning when the processing time of the real-time government affair service exceeds a preset threshold value.
3. The intelligent self-service government service system of claim 2 wherein said integrated information platform further includes a geographic information subsystem for providing location information, said intelligent early warning subsystem further comprising,
the data reliability detection unit is used for detecting the reliability of the government affair request data based on the historical government affair document data;
and the position reporting unit is used for acquiring and reporting the position information of the corresponding intelligent self-service government service terminal based on the geographic information subsystem when the detection result is that the government service request data is unreliable.
4. The intelligent self-service government service system of claim 2 wherein said intelligent pre-warning subsystem further comprises,
the evaluation data unit is used for acquiring evaluation results of government affair requests of all business handling applicants;
the evaluation unit is used for calculating the service performance of the corresponding government request based on the evaluation result and combining the corresponding government request data;
and the performance early warning unit is used for warning when the service performance does not meet the preset condition.
5. The intelligent self-service government service system according to claim 1, wherein the handheld mobile terminal includes a mesh operator version terminal, a citizen version terminal and a leader version terminal;
The gridding member version terminal is used for receiving government affair processing requests, uploading the government affair processing requests to the comprehensive information platform, and processing data and events;
the citizen version terminal is used for submitting problems;
and the leading version terminal is used for inquiring government affair progress, monitoring government affair processing progress and pushing decisions.
6. The intelligent self-service government service system according to claim 1, wherein the comprehensive information platform is further communicatively connected with a big data cloud center.
7. A method for handling cross-regional government affairs service is characterized in that the method is applied to the intelligent self-service government affair service system according to any one of claims 1-6, and comprises the following steps,
verifying identity information of a business handling applicant;
if the verification is passed, acquiring government affair request data of the business handling applicant;
based on the government affair request data, generating a corresponding government affair service strategy and automatically circulating;
and simultaneously, inputting the government affair request data into a preset knowledge base, and automatically outputting a progress text to return to the intelligent self-service government affair service terminal.
8. A method for handling cross-regional government affairs service is characterized in that the method is applied to the intelligent self-service government affair service system according to any one of claims 2-4, and comprises the following steps,
Recording the circulation starting time of the government affair request data and the time consumption of real-time government affair service processing;
and marking the government request data and alarming when the processing time of the real-time government service exceeds a preset threshold value by combining with the circulation node of the government request data.
9. An intelligent self-service government service terminal is characterized by being applied to the intelligent self-service government service system of any one of claims 1-6, and comprising a mounting frame, wherein a display screen for visually displaying government service contents is fixedly arranged on the mounting frame, a serial port of the display screen is electrically connected with network communication equipment, and further comprises,
the RFID reader-writer is in communication connection with the display screen;
the output end of the magnetic card reader is electrically connected with the input end of the RFID reader;
the fingerprint identifier is fixedly arranged on the mounting frame, and the output end of the fingerprint identifier is electrically connected with the input end of the RFID reader-writer;
the scanning induction area is fixedly arranged on the mounting frame, and the output end of the scanning induction area is electrically connected with the input end of the RFID reader-writer;
the camera is positioned above the scanning induction area and is in communication connection with the display screen;
The printer is fixedly arranged at the lower part of the mounting frame and is electrically connected with the display screen;
the touch screen is used for providing a government service touch screen operation function for a user and is rotationally connected to the mounting frame;
and a sign pen is further arranged on the mounting frame.
10. The intelligent self-service government service terminal of claim 9, further comprising a keyboard in communicative connection with the display screen.
11. The intelligent self-service government service terminal of claim 9, further comprising an indicator light for indicating the progress status of the government service, the indicator light fixedly mounted on the upper portion of the mounting frame.
12. The intelligent self-service government service terminal of claim 9, further comprising a horn in communication with the display screen.
13. A computer device comprising a memory, a processor and a computer program stored on the memory, the processor executing the computer program to perform the steps of the method of any one of claims 7 to 8.
14. A computer-readable storage medium, characterized in that it stores a computer program which, when executed by a processor, implements the steps of the method of any one of claims 7 to 8.
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