CN115408463A - Work order automatic processing method, device, equipment and storage medium - Google Patents

Work order automatic processing method, device, equipment and storage medium Download PDF

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CN115408463A
CN115408463A CN202211054345.6A CN202211054345A CN115408463A CN 115408463 A CN115408463 A CN 115408463A CN 202211054345 A CN202211054345 A CN 202211054345A CN 115408463 A CN115408463 A CN 115408463A
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data
work order
script
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高楷锐
邓修炯
黄雷
钱家欣
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Bank of China Ltd
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Bank of China Ltd
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    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02Banking, e.g. interest calculation or account maintenance

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Abstract

The application discloses a work order automatic processing method, a device, equipment and a storage medium, which can be applied to the financial field or other fields. The method comprises the following steps: the method comprises the steps of obtaining a work order to be processed, analyzing the work order to obtain a target requirement, determining a target processing flow corresponding to the target requirement according to the target requirement, determining a target flow script according to the target processing flow, determining a database corresponding to the target flow script as a target database, extracting data in the target database by using the target flow script, and taking the extracted data as a processing result of the work order to be processed. Therefore, the received work orders do not need to be manually classified any more, and the work orders do not need to be distributed to different departments in advance, so that the automatic work order processing is realized, the processing period of the work orders is shortened, and the processing efficiency of the work orders is improved.

Description

Work order automatic processing method, device, equipment and storage medium
Technical Field
The present disclosure relates to the field of automated processing technologies, and in particular, to a method, an apparatus, a device, and a storage medium for automatically processing a work order.
Background
With the development of science and technology, the bank system becomes a core system for processing various businesses by the bank. Therefore, the bank system receives a large number of operation and maintenance work orders every day.
In the prior art, the processing of the work order is to manually determine the type of the work order, send the work order to a department corresponding to the type of the work order, and then process the work order by the department. However, the method for manually processing the work order has the problem of long processing period, and meanwhile, when the type of the work order is judged incorrectly manually or the work order comprises a plurality of types, the work order needs to be processed by different departments, the processing period is longer, and the problems of long processing period and low processing efficiency are caused.
Therefore, how to reduce the processing period of the work order and how to improve the processing efficiency of the work order are problems to be solved urgently by those skilled in the art.
Disclosure of Invention
Based on the above problems, the present application provides a method, an apparatus, a device and a storage medium for automatically processing a work order, so as to reduce the processing cycle of the work order and improve the processing efficiency of the work order.
The embodiment of the application discloses the following technical scheme:
in a first aspect, an embodiment of the present application provides a method for automatically processing a work order, where the method includes:
acquiring a work order to be processed; wherein the work order is determined according to user requirements;
analyzing the work order to obtain a target requirement;
determining a target processing flow corresponding to the target demand according to the target demand;
determining a target process script according to the target processing process;
determining a database corresponding to the target process script as a target database;
and extracting data in the target database by using the target process script, and taking the extracted data as a processing result of the work order to be processed.
Optionally, the determining a target process script according to the target processing process includes:
determining a plurality of data tables corresponding to the target processing flow as a plurality of target data tables;
determining a target script field corresponding to each target data table to obtain a plurality of target script fields;
matching the target script field with scripts in a preset script library to obtain a plurality of target scripts;
and connecting the target scripts in series according to the target processing flow to obtain a target flow script.
Optionally, before determining the database corresponding to the target process script as the target database, the method further includes: and verifying the target process script by utilizing verification data.
Optionally, the verifying the target process script by using verification data includes:
acquiring verification data and a verification result corresponding to the verification data;
inputting the verification data into the target process script;
processing the verification data by using the target process script to obtain a script processing result;
judging whether the script processing result is consistent with the verification result or not; if the two are consistent, executing the subsequent steps; and if the target requirements are not consistent, determining the target processing flow corresponding to the target requirements again according to the target requirements.
Optionally, after obtaining the processing result of the work order to be processed, the method further includes:
acquiring data in the processing result as target data;
matching the target data with data in a target database corresponding to the processing result to obtain a matching result;
and sending the matching result and the processing result to a user side, and finishing the processing of the work order.
Optionally, when the processing result includes a plurality of data, the matching the target data with the data in the target database corresponding to the processing result to obtain a matching result includes:
matching the plurality of target data with the data in the target database corresponding to the processing result respectively to obtain a plurality of matching sub-results; wherein the mataire result is present or absent; wherein the plurality of target data and the plurality of data included in the processing result have a one-to-one correspondence relationship;
determining the match sub-results as the occupation ratios existing in the plurality of match sub-results to obtain occupation ratios;
if the occupation ratio is larger than or equal to a standard occupation ratio, the matching result of the processing result is qualified; otherwise, the matching result of the processing result is unqualified.
Optionally, when the processing result includes one piece of data, the matching the target data with the data in the target database corresponding to the processing result to obtain a matching result includes:
matching target data with data in a target database corresponding to the processing result, and judging whether the target database has data corresponding to the target data; if so, the matching result is qualified; if not, the matching result is unqualified.
In a second aspect, an embodiment of the present application provides an automatic processing apparatus for a work order, the apparatus includes: the system comprises a work order acquisition module, a target requirement determination module, a target processing flow determination module, a target flow script determination module, a target database determination module and a work order processing module;
the work order obtaining module is used for obtaining a work order to be processed; wherein the work order is determined according to user requirements;
the target requirement determining module is used for analyzing the work order to obtain a target requirement;
the target processing flow determining module is used for determining a target processing flow corresponding to the target demand according to the target demand;
the target process script determining module is used for determining a target process script according to the target processing process;
the target database determining module is used for determining a database corresponding to the target process script as a target database;
and the work order processing module is used for extracting data in the target database by using the target process script and taking the extracted data as a processing result of the work order to be processed.
In a third aspect, an embodiment of the present application provides a computer device, including: the system comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein when the processor executes the computer program, the automatic processing method of the work order according to the first aspect is realized.
In a fourth aspect, an embodiment of the present application provides a computer-readable storage medium, where instructions are stored in the computer-readable storage medium, and when the instructions are executed on a terminal device, the instructions cause the terminal device to execute the method for automatically processing a work order according to the first aspect.
Compared with the prior art, the method has the following beneficial effects:
according to the method and the device, the work order to be processed is obtained, the work order is analyzed to obtain a target demand, a target processing flow corresponding to the target demand is determined according to the target demand, a target flow script is determined according to the target processing flow, a database corresponding to the target flow script is determined and serves as a target database, the target flow script is utilized to perform data extraction in the target database, and extracted data serve as a processing result of the work order to be processed. The target processing flow corresponding to the target requirement can be determined according to the target requirement by determining the target requirement in the work order, the corresponding target flow script is generated according to the target processing flow, the corresponding data can be extracted by utilizing the target flow script to serve as a processing result, the received work order does not need to be manually classified, the data do not need to be distributed to different departments in advance, automatic chemical order processing is realized, the processing period of the work order is shortened, and the processing efficiency of the work order is improved.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the description below are only some embodiments of the present application, and for those skilled in the art, other drawings may be obtained according to these drawings without inventive labor.
Fig. 1 is a flowchart of an automated processing method for a work order according to an embodiment of the present disclosure;
fig. 2 is a schematic structural diagram of an automated processing device for a work order according to an embodiment of the present disclosure.
Detailed Description
As described above, the inventor found in the research on the work order processing that, in the prior art, the type of the work order is determined manually, and the work order is sent to the department corresponding to the type of the work order and then processed by the department. However, the method for manually processing the work order has the problem of long processing period, and meanwhile, when the type of the work order is judged incorrectly manually or the work order comprises a plurality of types, the work order needs to be processed by different departments, the processing period is longer, and the problems of long processing period and low processing efficiency are caused.
In order to solve the above problem, an embodiment of the present application provides an automated processing method for a work order. The method comprises the following steps: acquiring a work order to be processed, analyzing the work order to obtain a target requirement,
determining a target processing flow corresponding to the target demand according to the target demand, determining a target flow script according to the target processing flow, determining a database corresponding to the target flow script as a target database, extracting data in the target database by using the target flow script, and taking the extracted data as a processing result of the work order to be processed.
Therefore, by determining the target requirement in the work order, the corresponding target processing flow can be determined according to the target requirement, the corresponding target flow script is generated according to the target processing flow, the corresponding data can be extracted by utilizing the target flow script to serve as a processing result, the received work order does not need to be manually classified, the work order does not need to be distributed to different departments in advance, the automatic work order processing is realized, the processing period of the work order is reduced, and the processing efficiency of the work order is improved.
In order to make the technical solutions of the present application better understood, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
Fig. 1 is a flowchart of an automated processing method for a work order according to an embodiment of the present disclosure.
Referring to fig. 1, an automated processing method for a work order provided in an embodiment of the present application may include:
s101: and acquiring a work order to be processed.
Wherein, the work order is determined according to the requirements of the user.
For example, taking a banking system as an example, the work order may be a bill for obtaining an account flow of a certain client in a week, which is only an example, and different work orders are actually determined according to different user requirements, and are not specifically limited.
S102: and analyzing the work order to obtain the target requirement.
Only by determining the target requirement in the work order can the corresponding target processing flow be further determined through the requirement, taking a bank system as an example, the target requirement can be the fund balance of a customer, and then the corresponding flow can be determined according to the target requirement: and acquiring the bank card number of the customer, and determining the account balance of the customer according to the bank card number. This is merely an example and the querying of the customer and the contents of the customer's account are both performed under the authorization of the customer.
S103: and determining a target processing flow corresponding to the target demand according to the target demand.
By determining the processing flow of the target requirement, which modules or programs are required to process the result corresponding to the target requirement can be determined, and the corresponding execution sequence can be determined.
S104: and determining a target process script according to the target processing process.
As an optional implementation manner, step S104 may specifically include:
determining a plurality of data tables corresponding to the target processing flow as a plurality of target data tables;
determining a target script field corresponding to each target data table to obtain a plurality of target script fields;
matching the target script field with scripts in a preset script library to obtain a plurality of target scripts;
and connecting the target scripts in series according to the target processing flow to obtain a target flow script.
As an example, if the target processing flow adds a target script field a1 corresponding to the proposed target data table a, a target script field B2 corresponding to the target data table B, and a target field C1 corresponding to the target data table C, matching the fields related to the data table in the target processing flow with those in the preset script library, and performing flow concatenation according to the execution sequence of the target processing flow to form the target flow script. The preset script library may include all scripts, and different scripts may execute different processes or steps.
And determining a target process script through the target processing process so as to extract data corresponding to the target requirement by using the target process script.
S105: and determining a database corresponding to the target process script as a target database.
Because of the numerous databases, the database corresponding to the target process script executing the extraction operation needs to be determined, and the data corresponding to the target requirement can be correctly extracted.
As an optional implementation manner, before step S105, the method further includes: and verifying the target process script by utilizing verification data.
The target process script is verified by using verification data, and the specific process can be as follows:
step 1: acquiring verification data and a verification result corresponding to the verification data;
step 2: inputting the verification data into the target process script;
and step 3: processing the verification data by using the target process script to obtain a script processing result;
and 4, step 4: judging whether the script processing result is consistent with the verification result or not; if the two are consistent, executing the subsequent steps; and if the target requirements are not consistent, determining the target processing flow corresponding to the target requirements again according to the target requirements.
Through the verification of the target process script in the steps 1 to 4, the performability and the correctness of the target test script for extracting the data can be ensured. And the situation that the target flow script cannot run or the obtained processing result is greatly different is avoided.
If the judgment result in the step 4 is inconsistent, the target processing flow corresponding to the target requirement needs to be redetermined, because the reason that the judgment result is inconsistent may be that the script is not executable, the flow needs to be redetermined, and the target flow script needs to be redetermined.
S106: and extracting data in the target database by using the target flow script, and taking the extracted data as a processing result of the work order to be processed.
As an implementable embodiment, after obtaining the processing result of the work order to be processed, the method may further comprise:
the method comprises the following steps: acquiring data in the processing result as target data;
step two: matching the target data with data in a target database corresponding to the processing result to obtain a matching result;
step three: and sending the matching result and the processing result to a user side, and finishing the processing of the work order.
The matching result and the processing result are sent to the user side together, so that the user can see the accuracy of the processing result to determine whether the processing result is valid. In addition, the matching result and the processing result may also be sent to a development part for confirmation, or sent to other departments, including but not limited to sending to a user side, and the specific sending method is not limited herein.
As an implementation manner, when the processing result includes a plurality of data, the implementation flow of step two may be:
matching the plurality of target data with the data in the target database corresponding to the processing result respectively to obtain a plurality of matching sub-results; wherein the mataire result is present or absent; wherein the plurality of target data and the plurality of data included in the processing result have a one-to-one correspondence relationship;
determining the match sub-results as the occupation ratios existing in the plurality of match sub-results to obtain occupation ratios;
if the occupation ratio is larger than or equal to a standard occupation ratio, the matching result of the processing result is qualified; otherwise, the matching result of the processing result is unqualified.
When the processing result comprises a plurality of data, the extracted data can be determined to be qualified or unqualified through the ratio, and the correctness of the data can be verified.
As an implementation manner, when the processing result includes one data, the implementation flow of step two may be:
matching target data with data in a target database corresponding to the processing result, and judging whether the data corresponding to the target data exists in the target database; if yes, the matching result is qualified; if not, the matching result is unqualified.
When the processing result contains one data, the correctness of the processing result can be ensured only by verifying whether the target database contains the data matched with the target database.
According to the automatic processing method of the work order, the target processing flow corresponding to the target requirement can be determined according to the target requirement by determining the target requirement in the work order, the corresponding target flow script is generated according to the target processing flow, corresponding data can be extracted as a processing result by using the target flow script, manual classification of the received work order is not needed, the work order is not needed to be distributed to different departments in advance, automatic work order processing is achieved, the processing period of the work order is shortened, and the processing efficiency of the work order is improved.
Based on the above-mentioned method for automatically processing a work order, an embodiment of the present application further provides an apparatus for automatically processing a work order, and fig. 2 is the apparatus for automatically processing a work order provided by the embodiment of the present application, and with reference to fig. 2, the apparatus 200 may include:
a work order obtaining module 201, configured to obtain a work order to be processed; wherein the work order is determined according to user requirements;
a target requirement determining module 202, configured to analyze the work order to obtain a target requirement;
a target processing flow determining module 203, configured to determine, according to the target requirement, a target processing flow corresponding to the target requirement;
a target process script determining module 204, configured to determine a target process script according to the target processing process;
a target database determining module 205, configured to determine a database corresponding to the target process script as a target database;
and the work order processing module 206 is configured to perform data extraction in the target database by using the target process script, and use the extracted data as a processing result of the work order to be processed.
As an optional implementation manner, the target process script determining module 204 includes:
a target data table determining module, configured to determine a plurality of data tables corresponding to the target processing flow as a plurality of target data tables;
the target script field determining module is used for determining a target script field corresponding to each target data table to obtain a plurality of target script fields;
the target script determining module is used for matching the target script field with scripts in a preset script library to obtain a plurality of target scripts;
and the target process script determining submodule is used for serially connecting the target scripts according to the target processing process to obtain the target process script.
As an optional implementation manner, before the target database determination module 205, the apparatus may further include: and the verification module is used for verifying the target process script by utilizing verification data.
As an optional implementation, the verification module may include:
the acquisition module is used for acquiring verification data and a verification result corresponding to the verification data;
an input module for inputting the verification data into the target process script;
the script processing result determining module is used for processing the verification data by using the target process script to obtain a script processing result;
the verification submodule is used for judging whether the script processing result is consistent with the verification result or not; if the two are consistent, executing the subsequent steps; and if the target requirements are not consistent, determining the target processing flow corresponding to the target requirements again according to the target requirements.
As an optional implementation, after obtaining the processing result of the work order to be processed, the apparatus 200 further includes:
the target data determining module is used for acquiring data in the processing result as target data;
the matching result determining module is used for matching the target data with the data in the target database corresponding to the processing result to obtain a matching result;
and the result sending module is used for sending the matching result and the processing result to a user side and finishing the processing of the work order.
As an optional implementation manner, when the processing result includes a plurality of data, the matching result determining module may include:
the matching sub-result determining module is used for matching the plurality of target data with the data in the target database corresponding to the processing result respectively to obtain a plurality of matching sub-results; wherein the mataire result is present or absent; wherein the plurality of target data and the plurality of data included in the processing result have a one-to-one correspondence relationship;
a percentage determination module for determining the match sub-result as the percentage of the match sub-results to obtain the percentage of the match sub-result;
a first matching result determining submodule, configured to determine that a matching result of the processing result is qualified if the ratio is greater than or equal to a standard ratio; otherwise, the matching result of the processing result is unqualified.
As an optional implementation manner, when the processing result includes one data, the matching result determining module may include:
a second matching result determining submodule, configured to match target data with data in a target database corresponding to the processing result, and determine whether data corresponding to the target data exists in the target database; if so, the matching result is qualified; if not, the matching result is unqualified.
The automatic processing device for the work order provided by the embodiment of the application has the same beneficial effects as the automatic processing method for the work order provided by the embodiment, and therefore the details are not repeated.
The embodiment of the application also provides corresponding equipment and a computer storage medium, which are used for realizing the scheme provided by the embodiment of the application.
The device comprises a memory and a processor, wherein the memory is used for storing instructions or codes, and the processor is used for executing the instructions or codes so as to enable the device to execute the automatic processing method of the work order in any embodiment of the application.
The computer storage medium stores codes, and when the codes are executed, equipment for running the codes realizes the automatic processing method of the work order in any embodiment of the application.
The method for automatically processing the work order provided by the invention can be used in the financial field or other fields, for example, can be used in a work order processing application scenario in the financial field. The other fields are any fields other than the financial field, for example, the field of automated processing of work orders. The above description is merely an example, and does not limit the application field of the method for automatically processing a work order provided by the present invention.
It should be noted that, in the present specification, all the embodiments are described in a progressive manner, and the same and similar parts among the embodiments may be referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the apparatus and device embodiments, since they are substantially similar to the method embodiments, are described in a relatively simple manner with reference to the method embodiments in part of the description. The above-described embodiments of the apparatus and device are merely illustrative, and units described as separate components may or may not be physically separate, and components indicated as units may or may not be physical units, may be located in one place, or may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
In the embodiments of the present application, the names "first" and "second" (if any) in the names "first" and "second" are used merely for name identification, and do not represent the sequential first and second.
As can be seen from the above description of the embodiments, those skilled in the art can clearly understand that all or part of the steps in the above embodiment methods can be implemented by software plus a general hardware platform. Based on such understanding, the technical solution of the present application may be embodied in the form of a software product, which may be stored in a storage medium, such as a read-only memory (ROM)/RAM, a magnetic disk, an optical disk, or the like, and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network communication device such as a router) to execute the method according to the embodiments or some parts of the embodiments of the present application.
The above description is only one specific embodiment of the present application, but the scope of the present application is not limited thereto, and any changes or substitutions that can be easily conceived by those skilled in the art within the technical scope of the present application should be covered within the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.

Claims (10)

1. A method for automated processing of work orders, the method comprising:
acquiring a work order to be processed; wherein the work order is determined according to user requirements;
analyzing the work order to obtain a target requirement;
determining a target processing flow corresponding to the target demand according to the target demand;
determining a target process script according to the target processing process;
determining a database corresponding to the target process script as a target database;
and extracting data in the target database by using the target process script, and taking the extracted data as a processing result of the work order to be processed.
2. The method of claim 1, wherein said determining a target process script from said target process flow comprises:
determining a plurality of data tables corresponding to the target processing flow as a plurality of target data tables;
determining a target script field corresponding to each target data table to obtain a plurality of target script fields;
matching the target script field with scripts in a preset script library to obtain a plurality of target scripts;
and connecting the target scripts in series according to the target processing flow to obtain a target flow script.
3. The method of automated processing of work orders as claimed in claim 1, wherein prior to determining the database corresponding to the target flow script as the target database, the method further comprises: and verifying the target process script by utilizing verification data.
4. The method of claim 3, wherein the validating the target process script using validation data comprises:
acquiring verification data and a verification result corresponding to the verification data;
inputting the verification data into the target process script;
processing the verification data by using the target process script to obtain a script processing result;
judging whether the script processing result is consistent with the verification result or not; if the two are consistent, executing the subsequent steps; and if the target requirements are not consistent, determining the target processing flow corresponding to the target requirements again according to the target requirements.
5. The method of claim 1, wherein after obtaining the processing result of the work order to be processed, the method further comprises:
acquiring data in the processing result as target data;
matching the target data with data in a target database corresponding to the processing result to obtain a matching result;
and sending the matching result and the processing result to a user side, and finishing the processing of the work order.
6. The method of claim 5, wherein when the processing result includes a plurality of data, the matching the target data with the data in the target database corresponding to the processing result to obtain a matching result comprises:
matching the plurality of target data with the data in the target database corresponding to the processing result respectively to obtain a plurality of matching sub-results; wherein the mataire result is present or absent; wherein the plurality of target data and the plurality of data included in the processing result have a one-to-one correspondence relationship;
determining the match sub-results as the occupation ratios existing in the plurality of match sub-results to obtain occupation ratios;
if the occupation ratio is larger than or equal to a standard occupation ratio, the matching result of the processing result is qualified; otherwise, the matching result of the processing result is unqualified.
7. The method as claimed in claim 5, wherein when the processing result includes one data, the matching the target data with the data in the target database corresponding to the processing result to obtain a matching result includes:
matching target data with data in a target database corresponding to the processing result, and judging whether the target database has data corresponding to the target data; if yes, the matching result is qualified; if not, the matching result is unqualified.
8. An apparatus for automated processing of work orders, the apparatus comprising: the system comprises a work order acquisition module, a target requirement determination module, a target processing flow determination module, a target flow script determination module, a target database determination module and a work order processing module;
the work order obtaining module is used for obtaining a work order to be processed; wherein the work order is determined according to user requirements;
the target requirement determining module is used for analyzing the work order to obtain a target requirement;
the target processing flow determining module is used for determining a target processing flow corresponding to the target requirement according to the target requirement;
the target process script determining module is used for determining a target process script according to the target processing process;
the target database determining module is used for determining a database corresponding to the target process script as a target database;
and the work order processing module is used for extracting data in the target database by using the target process script and taking the extracted data as a processing result of the work order to be processed.
9. A computer device, comprising: a memory, a processor, and a computer program stored on the memory and executable on the processor, when executing the computer program, implementing a method for automated processing of a work order according to any of claims 1-7.
10. A computer-readable storage medium having stored therein instructions that, when executed on a terminal device, cause the terminal device to perform the method of automated processing of work orders of any of claims 1-7.
CN202211054345.6A 2022-08-31 2022-08-31 Work order automatic processing method, device, equipment and storage medium Pending CN115408463A (en)

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Application Number Priority Date Filing Date Title
CN202211054345.6A CN115408463A (en) 2022-08-31 2022-08-31 Work order automatic processing method, device, equipment and storage medium

Publications (1)

Publication Number Publication Date
CN115408463A true CN115408463A (en) 2022-11-29

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Country Link
CN (1) CN115408463A (en)

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