CN115293780A

CN115293780A - Business hastening method, electronic equipment and nonvolatile computer readable storage medium

Info

Publication number: CN115293780A
Application number: CN202210855289.XA
Authority: CN
Inventors: 郭云龙; 曹琳
Original assignee: Ping An Bank Co Ltd
Current assignee: Ping An Bank Co Ltd
Priority date: 2022-07-19
Filing date: 2022-07-19
Publication date: 2022-11-04

Abstract

The application discloses a business handling method, electronic equipment and a nonvolatile computer readable storage medium, wherein the method comprises the following steps: receiving an urging consultation of a user on a consultation page based on the target service; distributing intelligent customer service for the user according to the handling consultation; acquiring consultation data of a user and intelligent customer service; acquiring service related information corresponding to the target service from the service system according to the consultation data; when the service related information accords with the condition of hastening, receiving a mail sending request of a user; and sending an upgradeable mail to the corresponding examination and approval personnel according to the mail sending request. According to the scheme, the communication efficiency is improved while the business is promoted.

Description

Business hastening method, electronic equipment and nonvolatile computer readable storage medium

Technical Field

The present application relates to the field of communications technologies, and in particular, to a method for promoting a service, an electronic device, and a non-volatile computer-readable storage medium.

Background

At present, the number of employees of an enterprise is too many, the internal communication is very frequent, and particularly, a general-division communication mode is often adopted for companies with branches. When enterprise employees consult internal processes, especially for client-oriented employees, when a client transacts business and needs multi-level approval, the existing 'total-score' communication mode cannot meet the requirements of the employees. Due to the fact that the hierarchy of an enterprise is clear, higher-level employees with a plurality of nodes are required to carry out approval, steps are complex, and time is long. If the affair processing is not completed when the enterprise staff communicates, invalid communication is formed, and therefore communication efficiency is low.

Disclosure of Invention

The application at least provides a business handling method, an electronic device and a nonvolatile computer readable storage medium, which are used for solving the problem of low communication efficiency of personnel in the related art.

A first aspect of the present application provides a method for promoting a service, including:

receiving an urging consultation of a user on a consultation page based on the target service;

distributing intelligent customer service to the user according to the handling consultation;

acquiring consultation data of the user and the intelligent customer service;

acquiring service related information corresponding to the target service from a service system according to the consultation data;

when the service related information accords with the condition of hastening the office, receiving a mail sending request of the user;

and sending an urging mail to the corresponding examination and approval personnel according to the mail sending request and informing the manual customer service to follow and urge the call.

After acquiring the service-related information corresponding to the target service from the service system according to the advisory data, the method further includes:

when the service related information does not accord with the handling condition, the prompt information of the to-be-handled items related to the target service is pushed to the consultation page;

receiving feedback information of the user based on the prompt information;

and sending the feedback information to the examination and approval personnel for examination and approval.

After acquiring the service-related information corresponding to the target service from a service system according to the advisory data, the method further includes:

and pushing the relevant information of the service relevant information which does not accord with the handling conditions to the consultation page, and pushing the relevant information of the service to the consultation page.

Wherein, when the service related information meets the condition of hastening the office, receiving the mail sending request of the user comprises:

enabling or displaying a mail sending selection function item on the consultation page when the service related information accords with the condition of hastening;

receiving the mail sending request of the user based on the mail sending selection function item

Wherein, the sending an approval mail to the corresponding examination and approval personnel according to the mail sending request comprises:

when the business items of the target business exceed the preset time, generating warning information;

and identifying the handling mails according to the warning information, sending the identified handling mails to corresponding examination and approval personnel, and informing manual customer service of calling and urging.

Wherein, the allocating intelligent customer service for the user according to the solicited consultation comprises:

receiving product consultation items determined by the user based on the target service;

determining a consultation attribute based on the product consultation item;

and distributing intelligent customer service to the user according to the consultation attribute.

Before obtaining the consultation data of the user and the intelligent customer service, the method comprises the following steps:

analyzing and recording the consultation data of the user through the intelligent customer service according to a natural language technology;

and when the fact that the preset emotion exists in the consultation data is recognized, distributing artificial customer service to the user through the intelligent customer service.

A second aspect of the present application provides a method for promoting a service, which is applied to a client, and includes:

sending an urging consultation on a consultation page based on the target service;

receiving service related information based on the target service on the consultation page;

when the service related information accords with the condition of hastening an office, receiving a mail on the consultation page and sending a selection function item;

receiving a mail sending request determined by the mail sending selection function item;

and sending the mail sending request to a server so that the server generates an urging mail to urge the target service.

A third aspect of the present application provides an electronic device, which includes a memory and a processor coupled to each other, where the processor is configured to execute program instructions stored in the memory to implement the service solicitation method in the first aspect or implement the service solicitation method in the second aspect.

A fourth aspect of the present application provides a computer-readable storage medium, on which program instructions are stored, and the program instructions, when executed by a processor, implement the service hastening method in the first aspect, or implement the service hastening method in the second aspect.

According to the scheme, the corresponding intelligent customer service is distributed according to the handling consultation of the user, the consultation data of the user are collected through the intelligent customer service, the corresponding business related information is inquired according to the consultation data of the user for analysis, if the business related information meets the handling conditions, the user is informed of the relevant information, a mail handling option page is provided for the user, the user can send the handling mail to the examination and approval personnel and inform the manual customer service, and the communication efficiency is improved.

It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the application.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the application.

FIG. 1 is a schematic flow chart diagram illustrating an embodiment of a method for promoting business;

fig. 2 is a schematic flow chart of another embodiment of the business handling method of the present application;

FIG. 3 is a schematic structural diagram of an AI integrated service platform in an embodiment of the application;

FIG. 4 is a detailed flowchart of an embodiment of a business handling method of the present application;

FIG. 5 is a block diagram of an embodiment of an electronic device of the present application;

FIG. 6 is a block diagram of an embodiment of a non-volatile computer-readable storage medium of the present application.

Detailed Description

The following describes in detail the embodiments of the present application with reference to the drawings attached hereto.

In the following description, for purposes of explanation and not limitation, specific details are set forth such as particular system structures, interfaces, techniques, etc. in order to provide a thorough understanding of the present application.

The term "and/or" herein is merely an association describing an associated object, meaning that three relationships may exist, e.g., a and/or B, may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the character "/" herein generally indicates that the former and latter related objects are in an "or" relationship. Further, "plurality" herein means two or more than two. In addition, the term "at least one" herein means any one of a plurality or any combination of at least two of a plurality, for example, including at least one of a, B, and C, and may mean including any one or more elements selected from the group consisting of a, B, and C.

If the technical scheme of the application relates to personal information, a product applying the technical scheme of the application clearly informs personal information processing rules before processing the personal information, and obtains personal independent consent. If the technical scheme of the application relates to sensitive personal information, before the sensitive personal information is processed, a product applying the technical scheme of the application obtains individual consent and simultaneously meets the requirement of 'explicit consent'. For example, at a personal information collection device such as a camera, a clear and significant identifier is set to inform that the personal information collection range is entered, the personal information is collected, and if the person voluntarily enters the collection range, the person is regarded as agreeing to collect the personal information; or on the device for processing the personal information, under the condition of informing the personal information processing rule by using obvious identification/information, obtaining personal authorization by modes of popping window information or asking a person to upload personal information of the person by himself, and the like; the personal information processing rule may include information such as a personal information processor, a personal information processing purpose, a processing mode, and a type of personal information to be processed.

Referring to fig. 1, fig. 1 is a schematic flow chart illustrating a service hastening method according to an embodiment of the present application. Specifically, the following steps may be included:

and S100, receiving the solicited consultation based on the target service on the consultation page of the user.

In this embodiment, the user performs an expedited consultation on the consultation page for the target service, the user logs in the consultation page through an account of the user, the consultation page is provided with a corresponding selectable service to be handled or an unfinished service, and the user can be a client manager who selects the target service to perform the expedited consultation according to the consultation intention of the client. When the user selects the target service, the user selects the corresponding product consultation items such as product varieties, product stages and the like to obtain the consultation attribute, and generates service consultation according to the consultation attribute and the target service.

And S101, distributing intelligent customer service to the user according to the handling consultation.

In this embodiment, the request consultation is analyzed, for example, whether the request consultation is a business request or a charge request is analyzed, and the related intelligent customer service is allocated to the user according to the analysis result.

Wherein the step S101 includes:

receiving product consultation items determined by the user based on the target service; determining a consultation attribute based on the product consultation item; and distributing intelligent customer service to the user according to the consultation attribute.

In this embodiment, the product consultation items are product types, product stages, and the like, and the consultation attribute is determined according to the product consultation items, and then the closest intelligent customer service or manual customer service is distributed to the user according to the determined consultation attribute and the preset distribution rule.

And S102, acquiring consultation data of the user and the intelligent customer service.

In this embodiment, data for performing consultation and communication between the intelligent customer service and the user is recorded to obtain consultation data. The advisory data may be voice data or text data. The intelligent customer service can be communicated with the service system, corresponding data is obtained from the service system according to the problems of user consultation, and then the data is sorted and pushed to the user, so that instant communication with the user is realized.

Wherein, before the step S102, the method includes:

analyzing and recording the consultation data of the user through the intelligent customer service according to a natural language technology; and when the fact that the preset emotion exists in the consultation data is recognized, distributing artificial customer service to the user through the intelligent customer service.

In the embodiment, in the conversation process of the distributed intelligent customer service and the user, the consultation data of the user is recorded, the consultation data is identified and fed back according to the NLP voice identification technology, and when the intelligent customer service responses to the problem, the consultation can jump to an expert customer service or an artificial customer, so that the functions of intelligent dispatching and intelligent assembly are achieved.

Step S103, obtaining service related information corresponding to the target service from a service system according to the consultation data.

In this embodiment, the service-related information includes contents such as processing progress, approval operation action, approval and client interaction progress, and the corresponding service-related information is queried from the service system according to the target service and the advisory data. And when receiving the prompt consultation of the user, acquiring service related information corresponding to the target service from the service system according to the target service. Before that, the connection with the service system is established through a communication interface so as to realize intelligent data acquisition.

After step S103, the method further includes:

In the embodiment, the service related information can be pushed to the consultation page for the user to check, the user can know the service related information of the target service in real time and make corresponding feedback, and the progress after the feedback can be pushed to the consultation page for the user to check.

And step S104, judging whether the service related information meets the condition of hastening.

In this embodiment, the promotion condition is set according to the target service, for example, whether promotion timeliness is met, whether backlog exists, and the like.

One of the judgment results of step S104: and step S105, when the service related information meets the condition of hastening the office, receiving a mail sending request of the user, and step S106 is triggered to be executed by the judgment result.

In this embodiment, when the service-related information meets the handling-promoting condition, the mail sending selection function item based on the service system is sent to the consultation page, and after receiving the mail sending request selected by the user, the mail sending request is sent to the service system to send the handling-promoting mail. Or after receiving the mail sending request selected by the user, directly calling the service system to send the handling mail.

Wherein the step S105 includes:

enabling or displaying a mail sending selection function item on the consultation page when the service related information meets the condition of hastening; and receiving a mail sending request of the user based on the mail sending selection function item.

In this embodiment, the mail sending selection function item is linked with the service system. And when the service related information meets the handling promoting condition, pushing a mail sending selection function item to the consultation page, and after receiving a mail sending instruction of the user, calling a mail sending function of the service system to send a handling promoting mail to the examination and approval personnel.

And step S106, sending an urging mail to the corresponding examination and approval personnel according to the mail sending request and informing the manual customer service to carry out follow-up urging.

In this embodiment, the service system mail sending function is called, the handling mail is sent to the corresponding approval staff, and when the handling mail is sent, the manual customer service is notified to audit with the handling mail approval staff, and the manual customer service can also notify the service manager that tracking is done or the handling mail is taken after the handling mail is sent.

Wherein, the step S106 further includes:

when the business items of the target business exceed the preset time, generating warning information; and identifying the handling mails according to the warning information, sending the identified handling mails to corresponding examination and approval personnel, and informing manual customer service of calling and urging.

In this embodiment, the warning information is generated according to the urgency of the to-do item, that is, when the to-do item is about to exceed the preset time. The warning information can be used for highlighting or marking the handling email so that auditors can process related audits of the target business preferentially. In order to improve the urging efficiency, the manual customer service is informed to carry out call following urging. When the overtime service requirement is met, a self-service emergency notification mail function can be triggered on the service system, an examining and approving personnel table of the target service and a service system mail sending function are called, and emergency notification to the examining and approving personnel is realized through mail sending. In order to save time, the shortest approval process can be selected, and the mail of the related approval personnel is sent.

The second judgment result of step S104: step S107, when the service related information does not meet the handling condition, pushing a prompt message of the to-be-handled item related to the target service to the consultation page, and triggering and executing step S108 and the subsequent step S109 according to the judgment result.

In this embodiment, if the target service is not satisfied with the handling, the user or the client may continue to obtain the to-be-handled items from the service related information because the to-be-handled items are not completed, and prompt the user to complete the related to-be-handled items on the consultation page. Backlog includes communicated available contacts, modified numbers, etc.

And step S108, receiving feedback information of the user based on the prompt information.

In the embodiment, corresponding prompt information is sent to the consultation page based on the backlog, and the user performs corresponding operation according to the prompt information; e.g., an authorization operation, feedback information may be generated that determines authorization. And generating corresponding conversational information according to the types of the backlogs in the prompt information, thereby realizing intelligent service. For example: the target service cannot be solicited for XX reasons.

And step S109, sending the feedback information to the examination and approval personnel for conducting handling and auditing.

In this embodiment, after the backlog is completed, the feedback information is sent to the approver for performing the handling audit, and the approver determines whether the handling process is completed.

In the embodiment, the communication between the personnel becomes more effective by forming the audit hastening between the user and the examination and approval personnel. The linkage business system is used for inquiring the relevant data of the business and feeding back the user according to the relevant data, so that the relation among core capabilities of personnel, business, data and the like is opened, an AI + T + Offline intelligent service matrix is formed, the customer service, personnel, business and service can be intelligently and dynamically matched based on the actual requirements of the user, the global, centralized and online services of problem consulting and advising and problem processing are realized, and the overall production increasing, service improving, risk controlling and cost reducing are realized.

In the embodiment, when the user starts the business consultation, the business related information is called from the business system according to the business consultation and fed back to the user, when the business related information is judged not to be in accordance with the promotion, the prompt information is pushed to the consultation page for the user to check and operate, instant communication is established with the user, and the user can know the progress of the business promotion in time. When the service related information is judged to be in accordance with the handling, the linkage service system sends a handling mail to the handling examination and approval personnel, and service system intercommunication is realized.

Referring to fig. 2, a method for promoting a service according to another embodiment of the present application is applied to a client, and specifically, the method may include the following steps:

and S200, sending an urging consultation on the consultation page based on the target service.

In this embodiment, when the client operates based on the user side, the user can select a product variety and a product stage on the consultation page to obtain the consultation attribute, and then send a corresponding solicited consultation.

Step S201, receiving the service related information based on the target service on the consultation page.

In this embodiment, the business-related information is received through the consultation page, and the business-related information includes contents such as processing progress, approval operation actions, approval and interaction progress with the client.

Step S202, when the service related information meets the condition of hastening affairs, receiving an email on the consultation page and sending a selection function item.

And step S203, receiving the mail sending request determined by the mail sending selection function item.

And step S204, sending the mail sending request to a server so that the server generates an urging mail to urge the target service. The server may be an AI integrated services platform.

Step S205, when the service related information does not meet the handling condition, receiving corresponding prompt information, where the prompt information is used to instruct the user to perform corresponding processing of the to-do-item.

In this embodiment, when the server queries that the target service has the backlog, which indicates that the service cannot be processed due to the user, the server may directly pop up the related component and call the related module function to the consultation page, and the user may directly complete the subsequent operation of the target service on the consultation page without exiting the consultation page and finding another path to complete the backlog.

In the embodiment, interaction of multiple functions can be realized on the consultation page of the client of the user, corresponding backlogs are completed without quitting the consultation page, an integrated service platform is formed, user interaction experience is improved, and communication efficiency and service processing efficiency are further improved. The method and the system have the advantages that the hastening mail is sent when a certain condition is not simply met, and the sectional reminding is carried out according to the business process, so that the bank can be helped to improve the customer service quality, and the customer satisfaction degree is improved. And informing the current service node when the handling request is not met, and informing the user of the to-do matters needing to be operated. The user can think that others do not operate the system when carrying out the handling, but neglects the reason that the user is himself or the client himself, so that the service cannot be completed.

Fig. 3 is a schematic structural diagram of an AI integrated service platform according to an embodiment of the present disclosure. The AI integrated service platform is an intelligent service matrix of AI + T + Offline (AI artificial intelligence + remote online special personnel + Offline intelligent network points and Offline special personnel), and can be communicated with the APP terminal and the PC terminal. The AI can perform semantic recognition, and intelligent responses are continuously performed all day long according to the robot knowledge base, the user can feed back opinions and suggestions to the AI on a communication wall, the intelligent customer service is linked with the knowledge base to achieve condition dispatching, self-help hastening and historical record query, and the condition dispatching can distribute corresponding intelligent customer service according to the consultation data of the user to further hasten the service. When the AI integrated service platform is in an off-line state, corresponding operation can be carried out through the Offline mode. For example, selecting reply dialogs according to the consultation data of the user, displaying data reports, transferring manual customer service, informing the user of offline notification and the like. The AI integrated service platform can perform off-line reply or change to manual customer service in an off-line state by using the intercommunication of the AI intelligent robot and each service system, can realize real-time communication interaction between a user and the customer service based on service basis, realizes the multiplexing of technology and service, improves the operation efficiency, helps the front-end exhibition of the industry and effectively prevents risks.

Please refer to fig. 4, which is a detailed flowchart of a service handling method according to an embodiment of the present application. In the embodiment, the server is used for realizing the steps in the first embodiment, the client is used for realizing the steps in the second embodiment, the server can be an AI integrated service platform, the client is used for receiving user operation, and the user is a client manager. The customer manager initiates the consultation for handling at the client, and can be the consultation for handling a certain banking business. The AI integrated service platform judges whether the consultation for the promotion is met or not based on the consultation for the promotion and sends the consultation for the promotion to the management, so that a plurality of promotion branches are derived.

After receiving the handling facilitating consultation sent by the client, the AI comprehensive service platform allocates corresponding intelligent customer service to the handling facilitating consultation, the intelligent customer service obtains service related information from the service system, and the intelligent customer service judges whether the target service meets the handling facilitating condition or not according to the handling facilitating condition and the service related information. The condition of hastening handling includes judging whether the consulted business is a business beyond 2 hours, judging whether the business triggers hastening handling, and meeting the condition of hastening handling: is a service beyond 2 hours, triggered over-handling.

And when the handling conditions are not met, namely the backlog appears in the service related information, and the user is prompted to process the backlog and the current processing progress on the consultation page. Backlog is system policy items and communicated associable items, after a selection button corresponding to the backlog is sent to a user, whether the user finishes the backlog or not needs to be judged, and if the user finishes the backlog, switching to auditors is urged. The prompt information comprises the reason for non-handling and the operation of backlog, and the prompt information of the processing progress comprises the reason for handling, please patience to wait for processing, and the handling can be performed again after more than 1 hour.

And when the mail is in line with the handling, providing a mail sending selection button on a consultation page on the client, generating a mail sending instruction after a user clicks and determines, and receiving the mail sending instruction of the client by the intelligent customer service to send the handling mail.

The operation of the AI integrated service platform may specifically be:

1. the method is in accordance with the branch: and when the business is judged to be the business beyond 2 hours and the business is not triggered to be hastened, initiating a system to hasten the business, and informing the examining and approving personnel of the mail, namely sending the hastened mail to the corresponding client on the office, wherein the examining and approving personnel comprise the office and superior management personnel.

2. Not complying with branch 1: when the service is judged to be a service beyond 2 hours, the service is triggered to be subjected to handling, and the last handling time is beyond 1 hour, the manual customer service is sent to inform a manager to follow up in time, namely the manual customer service informs the auditors of handling, and the handling is finished after the notification is received and the approval is finished.

Not conforming to branch 2: when the service is judged to be a service beyond 2 hours, the service is triggered to be subjected to handling, and the last handling time is within 1 hour, sending prompt information to a consultation page on the client, wherein the prompt information received by the client is as follows: after the handling is promoted, please endure for waiting for the treatment, and the handling can be performed again after more than 1 hour.

Not conforming to branch 3: when the service is judged to be within 2 hours, the system calls the current state of the service, judges whether the reason why the real-time interactive linkage is not handled is selected for the handling of the service according to the current state, and prompts a client that a manager is hung up due to the system and policy reasons and needs to be in a process of waiting for patience if the reason is not selected.

Not conforming to branch 4: when the service is judged to be within 2 hours, the system calls the current state of the service, and judges whether the real-time interaction linkage non-handling reason is selected for the handling of the service according to the current state, if so, the current state of the service is obtained through the real-time interaction called by the service system, namely, the service related information is called by the service system to judge whether the customer manager clicks the communicated contact, if so, the customer manager is prompted to continue processing for approval, and the customer manager is asked to wait for approval.

Not conforming to branch 5: when the service is judged to be within 2 hours, the system calls the current state of the service, judges whether the real-time interactive linkage non-transacted reason is selected for the service management according to the current state, judges whether the client manager clicks the communicated linkability if the real-time interactive linkage non-transacted reason is selected, prompts the client manager to click the communicated linkability if the client manager does not click the communicated linkability button, receives a confirmation instruction of the client manager for the communicated linkability button and sends the confirmation instruction to the service management. And the manager receives the communicated contact or the promotion notice and processes the service, and further performs examination and approval.

The operation of the approval of the management is as follows: and judging whether the examination and approval is received and starting processing, if so, judging whether the backlog is solved, wherein the backlog comprises system policy items and communicated and contactable items. If the answer is solved, the procedure of handling and approval is finished. If the problem is not solved, prompt information is sent to a consultation page, the prompt information is used for prompting the user which is not solved, and the user can consult again.

In this embodiment, when the AI integrated service platform receives an invocation consultation of a target service initiated by a client, the AI integrated service platform calls the target service from the service system to perform the latest progress of multi-party processing, that is, service-related information, such as a client database, an approval database, a latest database, an approval staff and manager data table, working day time, and the like, and performs multi-party judgment according to the service-related information to determine whether the service meets the invocation. If the AI comprehensive service platform judges that the service conforms to the handling requirement, a self-service emergency notification mail function can be triggered on the service system, and the current service examination and approval personnel and the superior management personnel list are called to realize emergency notification. If the AI integrated service platform judges that the target service does not conform to the promotion, the user can be informed of the reason why the user cannot deal with the target service or the reasons of the examining and approving party currently through the prompt message. Namely, the AI integrated service platform pushes the results which cannot be processed to the consultation page, thereby feeding back the results to the user. If the business cannot be processed due to the self, the AI comprehensive service platform can directly acquire the related components from the business system and push the backlog to the consultation page, and the user can directly finish the backlog of the business on the consultation page without exiting the consultation module and searching for a path additionally.

It will be understood by those skilled in the art that in the method of the present invention, the order of writing the steps does not imply a strict order of execution and any limitations on the implementation, and the specific order of execution of the steps should be determined by their function and possible inherent logic.

Referring to fig. 5, fig. 5 is a schematic block diagram of an embodiment of an electronic device 50 according to the present application. The electronic device 50 includes a memory 51 and a processor 52 coupled to each other, and the processor 52 is configured to execute program instructions stored in the memory 51 to implement the steps in any of the embodiments of the service promotion method described above. In one particular implementation scenario, the electronic device 50 may include, but is not limited to: a microcomputer, a server, and the electronic device 50 may also include a mobile device such as a notebook computer, a tablet computer, and the like, which is not limited herein.

In particular, the processor 52 is configured to control itself and the memory 51 to implement the steps in any of the above-described embodiments of the service promotion method. Processor 52 may also be referred to as a CPU (Central Processing Unit). Processor 52 may be an integrated circuit chip having signal processing capabilities. The Processor 52 may also be a general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic, discrete hardware components. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. In addition, the processor 52 may be commonly implemented by an integrated circuit chip.

Referring to fig. 6, fig. 6 is a block diagram illustrating an embodiment of a non-volatile computer readable storage medium 60 according to the present application. The non-transitory computer readable storage medium 60 stores program instructions 601 capable of being executed by the processor, where the program instructions 601 are used to implement the steps of any of the embodiments of the service promotion method described above.

In some embodiments, functions of or modules included in the apparatus provided in the embodiments of the present disclosure may be used to execute the method described in the above method embodiments, and for specific implementation, reference may be made to the description of the above method embodiments, and for brevity, details are not described here again.

The foregoing description of the various embodiments is intended to highlight various differences between the embodiments, and the same or similar parts may be referred to each other, and for brevity, will not be described again herein.

In the several embodiments provided in the present application, it should be understood that the disclosed method and apparatus may be implemented in other manners. For example, the above-described apparatus embodiments are merely illustrative, and for example, a division of a module or a unit is only one type of logical division, and other divisions may be implemented in practice, for example, the unit or component may be combined or integrated with another system, or some features may be omitted, or not implemented. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or units through some interfaces, and may be in an electrical, mechanical or other form.

In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.

The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be substantially implemented or contributed to by the prior art, or all or part of the technical solution may be embodied in a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, a network device, or the like) or a processor (processor) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.

Claims

1. A method for promoting business, comprising:

acquiring consultation data of the user and the intelligent customer service;

when the service related information accords with the condition of hastening, receiving an email sending request of the user;

and sending an urging mail to the corresponding examination and approval personnel according to the mail sending request.

2. The method according to claim 1, wherein after obtaining the service-related information corresponding to the target service from a service system according to the advisory data, the method further comprises:

receiving feedback information of the user based on the prompt information;

3. The method according to claim 2, wherein after obtaining the service-related information corresponding to the target service from a service system according to the advisory data, the method further comprises:

4. The method of claim 1, wherein receiving the mail sending request of the user when the service related information meets the condition of hastening comprises:

enabling or displaying a mail sending selection function item on the consultation page when the service related information meets the condition of hastening;

and receiving a mail sending request of the user based on the mail sending selection function item.

5. The method of claim 1, wherein sending an incident email to the corresponding approver according to the email sending request comprises:

and identifying the handling mails according to the warning information, sending the identified handling mails to corresponding examination and approval personnel, and informing manual customer service to carry out call following and urging.

6. The method of claim 1, wherein said assigning intelligent customer service to said user based on said solicited consultation comprises:

determining a consultation attribute based on the product consultation item;

7. The method of claim 1, wherein prior to obtaining the advisory data of the user with the smart customer service, the method comprises:

8. A business handling method is applied to a client and is characterized by comprising the following steps:

9. An electronic device comprising a memory and a processor coupled to each other, wherein the processor is configured to execute program instructions stored in the memory to implement the method for promoting a service of any one of claims 1 to 8.

10. A non-transitory computer readable storage medium having stored thereon program instructions, wherein the program instructions when executed by a processor implement the method for hastening business of any one of claims 1 to 8.