CN115273316B - Queuing and calling method and system for business place reservation - Google Patents
Queuing and calling method and system for business place reservation Download PDFInfo
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- CN115273316B CN115273316B CN202210726333.7A CN202210726333A CN115273316B CN 115273316 B CN115273316 B CN 115273316B CN 202210726333 A CN202210726333 A CN 202210726333A CN 115273316 B CN115273316 B CN 115273316B
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
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Abstract
The invention belongs to the technical field of information interaction, and provides a queuing and number calling method and a queuing and number calling system for business place reservation, wherein the queuing and number calling method and the number calling system comprise the steps of acquiring the number of online reservation people on the same day in the business place and comparing the number of online reservation people in historical data in the same period; if the difference value between the online reservation number of the current day and the online reservation number in the historical data is smaller than a preset value, a first preset scheme is selected for queuing and calling; otherwise, selecting a second preset scheme to queue and call numbers; according to the invention, on the basis of the number of online reservations on the same day in the business place and the historical data, the number of online reservations on the same day in the business place is considered, different preset schemes are selected, the queuing order between online reservations and on-site reservations is reasonably distributed, and the actual queuing time of on-site reservations is reasonably arranged, so that the problems of overlong queuing time, full reservation and the like of on-site number-taking personnel are avoided, and the service quality of the business place is improved to a certain extent.
Description
Technical Field
The invention belongs to the technical field of information interaction, and particularly relates to a queuing and calling method and a queuing and calling system for business place reservation.
Background
Business places such as power supply, water supply, fuel gas, heating, banks, telecommunication, government service and the like have the use of the intelligent service integrated machine integrating propaganda, guidance and number calling, so that the self-service handling efficiency is greatly improved, and the intelligent service integrated machine is convenient and quick; in recent years, with the development of networks, online reservation is carried out, and the on-site business process of taking numbers in the intelligent integrated machine is greatly promoted, so that the reservation process is simplified, and the reservation efficiency and the overall business efficiency are improved.
The inventor finds that the existing online reservation and the on-site office flow for taking numbers at the intelligent integrated machine bring convenience to the reservation of office staff and improve the overall efficiency, but for the old who cannot realize online reservation and the staff who temporarily decides to carry out on-site queuing and number calling to the business place, the office efficiency of the on-site reservation staff is greatly influenced and the service quality of the business place is reduced to a certain extent because the on-site reservation is not carried out in advance, and the on-site reservation is always carried out on the site with full reservation number even after the on-site reservation queuing.
Disclosure of Invention
The invention aims to solve the problems and provides a queuing and number calling method and a queuing and number calling system for business place reservation.
In order to achieve the above object, the present invention is realized by the following technical scheme:
in a first aspect, the present invention provides a queuing and calling method for reserving a business place, including:
acquiring the number of online reservation people on the same day of a business place, and comparing the number of online reservation people with the number of online reservation people in historical data in the same period;
if the difference value between the online reservation number of the current day and the online reservation number in the historical data is smaller than a preset value, a first preset scheme is selected for queuing and calling; otherwise, selecting a second preset scheme to queue and call numbers;
the first preset scheme is that at least one site reservation number is inserted every other preset first number in the number of the online reservation people on the same day, and the number calling is carried out according to a new number sequence after the online reservation number is inserted into the site reservation number; the second preset scheme is that at least one site reservation number is inserted every other preset second number in the number of the online reservation people on the same day, and the number calling is carried out according to a new number sequence after the on-line reservation number is inserted into the site reservation number; the second number is greater than the first number.
Further, the business hours in a day are divided into a plurality of time periods, and the number of online reservations is made in each time period, compared with the number of online reservations in the historical data in the same period.
Further, if the difference between the current online reservation number and the current online reservation number in the historical data is smaller than or larger than the preset multiple of the preset value, the historical data in the adjacent period is acquired, and the comparison between the current online reservation number and the current online reservation number in the historical data in the adjacent period is carried out again.
Further, when the on-site reservation number is inserted into the on-site reservation number, if the estimated time of business handling corresponding to the number of people to be inserted into the on-site reservation number is greater than the preset allowable range, the number of people to be inserted into the on-site reservation is reduced.
Further, in a certain time, when the number of the online reservation people exceeds a preset range, the comparison of the online reservation people and the online reservation people in the historical data in the same period is carried out again, and the scheme is selected again.
Further, when the number of the on-site number-taking people is larger than the number of the number-taking people in the contemporaneous historical data, the insertion of the on-site reservation number is stopped.
Further, when the number of the on-site number-taking people is larger than the number of the on-site number-taking people in the contemporaneous historical data, the number of the on-site reservation is processed according to the actual queuing number.
In a second aspect, the present invention also provides a queuing and calling system reserved in a business place, including:
a data acquisition module configured to: acquiring the number of online reservation people on the same day of a business place, and comparing the number of online reservation people with the number of online reservation people in historical data in the same period;
a queuing module configured to: if the difference value between the online reservation number of the current day and the online reservation number in the historical data is smaller than a preset value, a first preset scheme is selected for queuing and calling; otherwise, selecting a second preset scheme to queue and call numbers;
the first preset scheme is that at least one site reservation number is inserted every other preset first number in the number of the online reservation people on the same day, and the number calling is carried out according to a new number sequence after the online reservation number is inserted into the site reservation number; the second preset scheme is that at least one site reservation number is inserted every other preset second number in the number of the online reservation people on the same day, and the number calling is carried out according to a new number sequence after the on-line reservation number is inserted into the site reservation number; the second number is greater than the first number.
In a third aspect, the present invention also provides a computer readable storage medium having stored thereon a computer program which when executed by a processor implements the steps of the queuing method for business place reservations as described in the first aspect.
In a fourth aspect, the present invention also provides an electronic device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, where the steps of the queuing method for business place reservation according to the first aspect are implemented when the processor executes the program.
Compared with the prior art, the invention has the beneficial effects that:
according to the invention, on the basis of the number of online reservations on the same day in the business place and the historical data, the number of online reservations on the same day in the business place is considered, different preset schemes are selected, the queuing order between online reservations and on-site reservations is reasonably distributed, and the actual queuing time of on-site reservations is reasonably arranged, so that the problems of overlong queuing time, full reservation and the like of on-site number-taking personnel are avoided, and the service quality of the business place is improved to a certain extent.
Drawings
The accompanying drawings, which are included to provide a further understanding of the embodiments and are incorporated in and constitute a part of this specification, illustrate and explain the embodiments and together with the description serve to explain the embodiments.
FIG. 1 is a flow chart of embodiment 1 of the present invention;
fig. 2 is a schematic structural diagram of an intelligent service integrated machine with a reservation and number calling function in embodiment 1 of the present invention.
The specific embodiment is as follows:
the invention will be further described with reference to the drawings and examples.
It should be noted that the following detailed description is exemplary and is intended to provide further explanation of the present application. Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this application belongs.
Example 1:
the embodiment provides a queuing and calling method for business place reservation, which comprises the following steps:
acquiring the number of online reservation people on the same day of a business place, and comparing the number of online reservation people with the number of online reservation people in historical data in the same period;
if the difference value between the online reservation number of the current day and the online reservation number in the historical data is smaller than a preset value, a first preset scheme is selected for queuing and calling; otherwise, selecting a second preset scheme to queue and call numbers; it can be appreciated that the preset value is a constant that can be adjusted;
the first preset scheme is that at least one site reservation number is inserted every other preset first number in the number of the online reservation people on the same day, and the number calling is carried out according to a new number sequence after the online reservation number is inserted into the site reservation number; the second preset scheme is that at least one site reservation number is inserted every other preset second number in the number of the online reservation people on the same day, and the number calling is carried out according to a new number sequence after the on-line reservation number is inserted into the site reservation number; the second number is greater than the first number.
It can be appreciated that when online reservation is made through internet technology, the time node should be a predetermined time that is cut off to the evening of the previous day on the day of the reserved transaction, such as to 24 th of the evening of the previous day; the historical data in the same period refers to the data of the same day in the historical time; the business which needs to be handled in the power industry and the like has a certain rule along with the difference of seasons, power consumption and the like in one year; in some embodiments, to improve the accuracy of the historical data, the historical data may be selected for a plurality of years to average, and the manner in which the data in adjacent time periods in the same period is averaged may be used as the historical data in the same period.
If the difference between the online reservation number on the same day and the online reservation number in the historical data is smaller than a preset value, that is, the online reservation number on the same day is less than or not more than the online reservation number in the same period of the history, the service can be normally handled by more on-site reservation persons based on the smaller first number; if the difference between the current online reservation number and the online reservation number in the historical data is larger than the preset value, that is, the current online reservation number is more than or more than the appointed range than the online reservation number in the same period of the history, the online reservation personnel can be ensured to normally transact business on the basis of the larger second number, and the service quality of the online reservation personnel is prevented from being reduced.
Dividing business hours in a day into a plurality of time periods, and carrying out online reservation of the number of people in each time period, wherein the number of people is compared with the number of online reservation in historical data in the same period; the continuous updating of the data comparison can avoid the condition that a large number of online reservation personnel cannot arrive or a large number of personnel are concentrated and leave the field, and the continuous updating of the data comparison can enable the scheme to be replaced continuously, so that the efficiency is further improved; for example, one hour is a period of time.
If the difference between the online reservation number of the current day and the online reservation number in the historical data is smaller than or larger than the preset multiple of the preset value, the historical data in the adjacent period are acquired, and the comparison between the online reservation number of the current day and the online reservation number in the historical data in the adjacent period is carried out again. Specifically, the processing is to avoid abnormal situations in the historical data, such as when centralized payment in the power industry and centralized handling of other businesses occur in the same period, excessive sites of handling personnel occur, and such data is not suitable for being used as the historical data for comparison.
When the on-site reservation number is inserted into the on-site reservation number, if the estimated time of business handling corresponding to the number of people to be inserted into the on-site reservation number is larger than the preset allowable range, the number of people to be inserted into the on-site reservation is reduced. The time required for transacting the business is different, the approximate time corresponding to the transacting different business can be obtained through the big data processing of the historical data, and the estimated transacting business time corresponding to the number of the reserved persons to be inserted into the site is realized through the time range determined by the big data analysis of the historical data.
And when the number of the online reservation number exceeds a preset range in a certain time, the comparison of the online reservation number and the online reservation number in the historical data in the same period is carried out again, and the scheme is selected again. The service quality is prevented from being reduced due to dissatisfaction on online reservation personnel when the number of reserved persons is large in the inserting field.
Stopping the insertion of the site reservation number when the number of the site number is larger than the number of the site number of the simultaneous historical data number; when the number of the on-site number-taking person is larger than that of the on-site number-taking person in the contemporaneous historical data, the number of the on-site reservation is processed according to the actual queuing number. The normal operation of the online reservation personnel handling the business in the same day is ensured, and the problem that the online reservation personnel cannot handle the business normally due to excessive insertion of the number of the on-site reservation personnel is avoided.
According to the method, the online reservation number on the same day in the business place and the online reservation number in the historical data in the same period are considered, different preset schemes are selected, queuing order between online reservation and on-site reservation is reasonably distributed, actual queuing time of on-site reservation personnel is reasonably arranged, the problems of overlong queuing time, full reservation and the like of on-site number taking personnel are avoided, and service quality of the business place is improved to a certain extent.
After the personnel on line reservation arrives at the site, the on-site number taking is needed, and in the embodiment, the on-site reservation and the intelligent integrated machine for taking the number can be realized through the existing equipment; as shown in fig. 2, in other embodiments, an intelligent integrated machine is provided, which at least includes a display screen, a printer outlet, a signature desk, a scan copy area, a keyboard and a mouse, and the like; through communication between the cloud server and the reservation APP and the like on the equipment terminal, the function matching of online reservation site number taking is realized.
Example 2:
the embodiment provides a queuing and calling system reserved in a business place, which comprises the following steps:
a data acquisition module configured to: acquiring the number of online reservation people on the same day of a business place, and comparing the number of online reservation people with the number of online reservation people in historical data in the same period;
a queuing module configured to: if the difference value between the online reservation number of the current day and the online reservation number in the historical data is smaller than a preset value, a first preset scheme is selected for queuing and calling; otherwise, selecting a second preset scheme to queue and call numbers;
the first preset scheme is that at least one site reservation number is inserted every other preset first number in the number of the online reservation people on the same day, and the number calling is carried out according to a new number sequence after the online reservation number is inserted into the site reservation number; the second preset scheme is that at least one site reservation number is inserted every other preset second number in the number of the online reservation people on the same day, and the number calling is carried out according to a new number sequence after the on-line reservation number is inserted into the site reservation number; the second number is greater than the first number.
The working method of the system is the same as the queuing and calling method reserved in the business place of embodiment 1, and is not repeated here.
Example 3:
the present embodiment provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the steps of the queuing method for business place reservation described in embodiment 1.
Example 4:
the present embodiment provides an electronic device including a memory, a processor, and a computer program stored on the memory and executable on the processor, where the steps of the queuing method for business place reservation described in embodiment 1 are implemented when the processor executes the program.
The above description is only a preferred embodiment of the present embodiment, and is not intended to limit the present embodiment, and various modifications and variations can be made to the present embodiment by those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present embodiment should be included in the protection scope of the present embodiment.
Claims (10)
1. A queuing and calling method for business place reservation, comprising the following steps:
acquiring the number of online reservation people on the same day of a business place, and comparing the number of online reservation people with the number of online reservation people in historical data in the same period;
if the difference value between the online reservation number of the current day and the online reservation number in the historical data is smaller than a preset value, a first preset scheme is selected for queuing and calling; otherwise, selecting a second preset scheme to queue and call numbers;
the first preset scheme is that at least one site reservation number is inserted every other preset first number in the number of the online reservation people on the same day, and the number calling is carried out according to a new number sequence after the online reservation number is inserted into the site reservation number; the second preset scheme is that at least one site reservation number is inserted every other preset second number in the number of the online reservation people on the same day, and the number calling is carried out according to a new number sequence after the on-line reservation number is inserted into the site reservation number; the second number is greater than the first number.
2. A method of queuing business place reservations as in claim 1 wherein the business hours of a day are divided into a plurality of time periods and the number of online reservations is made during each time period as compared to the number of online reservations in historical data during the same time period.
3. The queuing method for reservation of a business place as claimed in claim 1, wherein if the difference between the number of online reservations on the same day and the number of online reservations in the history data is smaller than or larger than a preset multiple of a preset value, the history data in the adjacent period is acquired, and the comparison of the number of online reservations on the same day and the number of online reservations in the history data in the adjacent period is performed again.
4. The queuing method for reserving a business place as claimed in claim 1, wherein when the number of the on-site reservation is inserted into the on-line reservation number, if the estimated time of business transaction corresponding to the number of the on-site reservation to be inserted is greater than a preset allowable range, the number of the people inserted into the on-site reservation is reduced.
5. The queuing method for appointment of a business place according to claim 1 wherein the comparison of the number of online appointments with the number of online appointments in the historical data in the same period is carried out again and the scheme is selected again when the number of online appointments exceeds a preset range in a certain period.
6. The method for queuing a reservation for a place of business as claimed in claim 1, wherein the insertion of the on-site reservation number is stopped when the number of on-site numbers is greater than the number of simultaneous historical data numbers.
7. The method for queuing and calling for appointment at a business location according to claim 6 wherein the number of on-site appointments is processed according to the actual queuing number when the number of on-site number is greater than the number of on-site number of historical data.
8. A queuing and number calling system for business place reservation, comprising:
a data acquisition module configured to: acquiring the number of online reservation people on the same day of a business place, and comparing the number of online reservation people with the number of online reservation people in historical data in the same period;
a queuing module configured to: if the difference value between the online reservation number of the current day and the online reservation number in the historical data is smaller than a preset value, a first preset scheme is selected for queuing and calling; otherwise, selecting a second preset scheme to queue and call numbers;
the first preset scheme is that at least one site reservation number is inserted every other preset first number in the number of the online reservation people on the same day, and the number calling is carried out according to a new number sequence after the online reservation number is inserted into the site reservation number; the second preset scheme is that at least one site reservation number is inserted every other preset second number in the number of the online reservation people on the same day, and the number calling is carried out according to a new number sequence after the on-line reservation number is inserted into the site reservation number; the second number is greater than the first number.
9. A computer readable storage medium having stored thereon a computer program, which when executed by a processor implements the steps of the business place reservation queuing method of any of claims 1-7.
10. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the steps of the queuing method for business place reservations as claimed in any of claims 1-7 when the program is executed by the processor.
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| CN202210726333.7A CN115273316B (en) | 2022-06-24 | 2022-06-24 | Queuing and calling method and system for business place reservation |
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| CN202210726333.7A CN115273316B (en) | 2022-06-24 | 2022-06-24 | Queuing and calling method and system for business place reservation |
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| CN115273316B true CN115273316B (en) | 2024-03-15 |
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| CN113362520A (en) * | 2021-06-07 | 2021-09-07 | 苏州卡创信息科技有限公司 | Intelligent queuing method and system and application platform thereof |
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- 2022-06-24 CN CN202210726333.7A patent/CN115273316B/en active Active
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