CN114997945A

CN114997945A - Order state display method and device, electronic equipment and computer storage medium

Info

Publication number: CN114997945A
Application number: CN202210542707.XA
Authority: CN
Inventors: 李健; 翁兆圆; 邱立康
Original assignee: Lazas Network Technology Shanghai Co Ltd
Current assignee: Lazas Network Technology Shanghai Co Ltd
Priority date: 2022-05-18
Filing date: 2022-05-18
Publication date: 2022-09-02

Abstract

The invention discloses an order state display method and device, electronic equipment and a computer storage medium. The method comprises the following steps: responding to a current order distribution inquiry request sent by a user terminal, and acquiring current order distribution information; checking whether the current order distribution information is matched with the first condition information; if the first condition information is matched, sending first notification information with an alarm identifier to the user terminal so that the user terminal can display the first notification information; if the current order distribution information is not matched with the first condition information, whether the current order distribution information is matched with the second condition information is verified; and if the second condition information is matched, sending second notification information without the warning mark to the user terminal so that the user terminal displays the second notification information. Due to the arrangement of the warning mark, the first notification information can be noticed by the user quickly and judged in time, so that the user experience is improved, the reasonable utilization of the delivery resources is facilitated, and the delivery scheduling efficiency is improved.

Description

Order state display method and device, electronic equipment and computer storage medium

Technical Field

The invention relates to the field of data processing, in particular to an order state display method and device, electronic equipment and a computer storage medium.

Background

With the development of network technology, the take-out industry is gradually developed and strengthened, and the shopping form of buying goods through the take-out platform is also deep into the lives of people. In general, a user places an order through a take-away platform, the take-away platform issues a delivery requirement related to an order to a plurality of deliverers in the same area, the deliverers receiving the delivery requirement select whether to accept the delivery order according to their own conditions, and after accepting the order, the user obtains goods from a merchant and delivers the goods to a designated address of the user. The takeout platform ensures that users can not purchase various commodities, thereby greatly increasing the life convenience of people.

However, in a special case, in the process from ordering to delivery for takeaway by the user, the order may be delivered overtime due to the problems of slow order taking, slow order taking by a knight, slow delivery by the knight and the like of the merchant, and the influence of the problems on the order overtime is different. When a user wants to inquire the order delivery state, the existing order detail page is simple in display of delivery abnormality, the user easily ignores delivery abnormality information in the order detail page, the user cannot judge whether to cancel an order or continue to wait according to the abnormality information, and the use experience of the user is influenced, so that the user may reject or give bad comments when the order is delivered when the user continues to wait for too long time, delivery resources are wasted, the scheduling efficiency of a take-away platform is influenced, and losses of merchants and the take-away platform are increased.

Disclosure of Invention

In view of the above, embodiments of the present invention are proposed to provide an order status presenting method and apparatus, an electronic device, and a computer storage medium that overcome or at least partially solve the above problems.

According to a first aspect of the embodiments of the present invention, there is provided an order delivery status display method, including:

responding to a current order distribution inquiry request sent by a user terminal, and acquiring current order distribution information;

checking whether the current order distribution information is matched with first condition information;

if the first condition information is matched, sending first notification information with an alarm identifier to the user terminal so that the user terminal can display the first notification information;

if the current order distribution information is not matched with the first condition information, checking whether the current order distribution information is matched with second condition information;

and if the second condition information is matched, sending second notification information without an alarm identifier to the user terminal so that the user terminal displays the second notification information.

In some embodiments, the first condition information includes first delivery preparation information indicating that a delivery has been performed but not successfully delivered, the first notification information includes first alert notification information,

the current order distribution information is checked to determine whether the current order distribution information is matched with first condition information; if the first condition information is matched, sending first notification information with an alarm identifier to the user terminal so that the user terminal can display the first notification information; if the current order distribution information is not matched with the first condition information, checking whether the current order distribution information is matched with second condition information or not; if the second condition information is matched, sending second notification information without an alarm identifier to the user terminal, so that the user terminal displays the second notification information, further comprising:

checking whether the current order distribution information is matched with the first distribution preparation information;

and if the first distribution preparation information is matched, sending first warning notification information to the user terminal, wherein the first warning notification information comprises first file information and first warning illustration information, and the first file information is used for representing the first distribution preparation information.

In some embodiments, if the first delivery provision information is matched, sending first alert notification information to the user terminal, where the first alert notification information includes first literature information and first alert illustration information, and the first literature information is used to indicate that the first delivery provision information is followed, the method further includes:

sending a button selection instruction to the user terminal;

receiving and checking a button selection parameter sent by the user terminal;

if the button selection parameters are matched with the continuous distribution parameters, sending a continuous distribution instruction to the distribution facility;

and if the button selection parameters are matched with order canceling parameters or delivery canceling parameters, setting the state of the order to be cancelled.

In some embodiments, the first condition information further includes second delivery provision information having a different content from the first delivery provision information, the second delivery provision information is used for indicating that the delivery duration is extended but not timed out, the first notification information further includes second warning notification information,

after the verifying whether the current order delivery information matches the first delivery preparation information, the method further includes:

if the current order distribution information is not matched with the first distribution backup information, checking whether the current order distribution information is matched with the second distribution backup information or not;

and if the second distribution backup information is matched, sending second warning notification information to the user terminal, wherein the second warning notification information comprises second file information and second warning illustration information, the second file information is used for representing the second distribution backup information, and the second warning illustration information is different from the first warning illustration information.

In some embodiments, the method further comprises:

acquiring a first color parameter of a current distribution query page of the user terminal;

configuring a second color parameter of the first warning illustration information to be different from the first color parameter, wherein a basic color system corresponding to the second color parameter is different from a basic color system corresponding to the first color parameter;

and configuring a third color parameter of the second warning illustration information to be different from both the first color parameter and the second color parameter, wherein a basic color system corresponding to the third color parameter is different from both the first color parameter and the second color parameter.

In some embodiments, the first condition information further includes delivery timeout information, the first notification information further includes third warning notification information, and after checking whether the current order delivery information matches the second delivery preparation information if the current order delivery information does not match the first delivery preparation information, the method further includes:

if the current order distribution information is not matched with the second distribution preparation information, whether the current order distribution information is matched with the distribution overtime information is verified;

and if the delivery overtime information is matched, sending third warning notification information to the user terminal, wherein the third warning notification information comprises third file information and third warning illustration information, the third file information is used for representing the delivery overtime information, and the third warning illustration information is different from the first warning illustration information.

In some embodiments, the method further comprises:

storing user refusal information, user contact failure information and region access failure information as one of the first distribution preparation information;

storing meal slow information and inaccurate positioning information as one of the second distribution preparation information;

and storing the order receiving overtime information, the delivery overtime information and the meal overtime information as one of the delivery overtime information.

In some embodiments, the second condition information includes preset weather information, the second notification information includes fourth case information,

if the current order distribution information is not matched with the first condition information, checking whether the current order distribution information is matched with second condition information; if the second condition information is matched, sending second notification information without an alarm identifier to the user terminal so that the user terminal displays the second notification information, further comprising:

and if the preset weather information is matched, sending the fourth file information to the user terminal, wherein the fourth file information is used for representing the preset weather information.

In some embodiments, the second condition information further includes preset payment information, the second notification information further includes fifth case information, and the method further includes:

if the current order distribution information is not matched with the preset weather information, checking whether the current order distribution information is matched with the preset payment information;

and if the preset payment information is matched, sending the fifth file information to the user terminal, wherein the fifth file information is used for representing the preset payment information.

In some embodiments, the second condition information further includes preset order receiving information, the second notification information further includes sixth case information, and if the current order distribution information does not match the preset payment information, after checking whether the current order distribution information matches the preset payment information, the method further includes:

if the current order distribution information is not matched with the preset payment information, checking whether the current order distribution information is matched with the preset order receiving information or not;

and if the preset order receiving information is matched, sending the sixth file information to the user terminal, wherein the sixth file information is used for representing the preset order receiving information.

According to a second aspect of the embodiments of the present invention, there is provided an order delivery status display method, including:

receiving a current order distribution inquiry request, and acquiring a current order distribution state from a platform server;

in a first situation, receiving first notification information which is sent by the platform server and has warning identification information, and displaying the first notification information, wherein the first notification information is sent by the platform server after the platform server verifies that current order distribution information is matched with first condition information;

and in a second situation, receiving second notification information which is sent by the platform server and does not have the warning identification information, and displaying the second notification information, wherein the second notification information is sent after the platform server verifies that the current order distribution information is not matched with the first condition information and continuously verifies that the current order distribution information is matched with the second condition information.

in the first situation, receiving first notification information with warning identification information sent by the platform server, and displaying the first notification information, where the first notification information is sent by the platform server after checking that current order delivery information matches first condition information, further including:

receiving and displaying first warning notification information sent by the platform server, wherein the first warning notification information is sent after the platform server verifies that the current order distribution information is matched with the first distribution provision information, the first warning notification information comprises first case information and first warning illustration information, and the first case information is used for representing the first distribution provision information.

In some embodiments, the receiving the first warning notification information sent by the platform server, the first warning notification information being sent after the platform server verifies that the current order delivery information matches the first delivery provision information, the first warning notification information including first literature information and first warning illustration information, the first literature information being used for representing the first delivery provision information, the method further includes:

displaying a selection button;

sending the button selection parameters selected by the user through the selection buttons to the platform server;

if the button selection parameter matches the continuous delivery parameter, displaying the notified delivery;

and if the button selection parameters are matched with the order canceling parameters or the delivery canceling parameters, displaying the order canceling.

the method includes the steps of receiving and displaying first warning notification information sent by the platform server, where the first warning notification information is sent after the platform server verifies that the current order delivery information matches the first delivery provision information, the first warning notification information includes first document information and first warning illustration information, and the first document information is used for representing the first delivery provision information, and the method further includes:

and receiving and displaying second warning notification information sent by the platform server, wherein the second warning notification information is sent after the platform server verifies that the current order distribution information is matched with the second distribution preparation information, the second warning notification information comprises second file information and second warning illustration information, the second file information is used for representing the second distribution preparation information, and the second warning illustration information is different from the first warning illustration information.

In some embodiments, the method further comprises:

displaying the first warning illustration information represented by a second color, wherein the second color is different from the first color of the current distribution inquiry page, and a basic color system corresponding to the second color is different from a basic color system corresponding to the first color;

and displaying the second warning illustration information represented by a third color, wherein the third color is different from the first color and the second color, and a basic color system corresponding to the third color is different from a basic color system corresponding to the first color and the second color.

In some embodiments, the first condition information further includes delivery timeout information, the first notification information further includes third alert notification information,

the method includes the steps of receiving and displaying second warning notification information sent by the platform server, wherein the second warning notification information is sent after the platform server verifies that the current order delivery information matches the second delivery provision information, the second warning notification information includes second file information and second warning illustration information, the second file information is used for representing the second delivery provision information, and the second warning illustration information is different from the first warning illustration information, and the method further includes:

and receiving and displaying third warning notification information sent by the platform server, wherein the third warning notification information is sent after the platform server verifies that the current order distribution information matches the distribution overtime information, the third warning notification information comprises third file information and third warning illustration information, the third file information is used for representing the third distribution preparation information, and the third warning illustration information is different from the first warning illustration information.

in the second situation, receiving second notification information which is sent by the platform server and does not have the warning identification information, and displaying the second notification information, where the second notification information is sent after the platform server verifies that the current order distribution information is not matched with the first condition information and continuously verifies that the current order distribution information is matched with the second condition information, and the method further includes:

and receiving and displaying fourth literature information sent by the platform server, wherein the fourth literature information is sent after the platform server verifies that the current order distribution information matches the preset weather information, and the fourth literature information is used for representing the preset weather information.

In some embodiments, the second condition information further includes preset payment information, the second notification information further includes fifth case information,

the receiving and displaying the fourth literature information sent by the platform server, where the fourth literature information is sent after the platform server verifies that the current order delivery information matches the preset weather information, and the fourth literature information is used after representing the preset weather information, and the method further includes:

and receiving and displaying fifth document information sent by the platform server, wherein the fifth document information is sent after the platform server verifies that the current order distribution information matches the preset payment information, and the fifth document information is used for representing the preset payment information.

In some embodiments, the second condition information further includes preset order receiving information, the second notification information further includes sixth case information,

the receiving and displaying of the fifth document information sent by the platform server, where the fifth document information is sent after the platform server verifies that the current order delivery information matches the preset payment information, and the fifth document information is used for representing the preset payment information, and the method further includes:

and receiving and displaying the sixth document information sent by the platform server, wherein the sixth document information is sent after the platform server verifies that the current order distribution information matches the preset order receiving information, and the sixth document information is used for representing the preset order receiving information.

According to a third aspect of the embodiments of the present invention, there is provided an order delivery status display apparatus including:

the first acquisition module is used for responding to a current order distribution inquiry request sent by the user terminal and acquiring current order distribution information;

the first checking module is used for checking whether the current order distribution information is matched with the first condition information;

the first sending module is used for sending first notification information with an alarm identifier to the user terminal if the first condition information is matched, so that the user terminal can display the first notification information;

the second checking module is used for checking whether the current order distribution information is matched with the second condition information if the current order distribution information is not matched with the first condition information;

and the second sending module is used for sending second notification information without an alarm identifier to the user terminal if the second condition information is matched, so that the user terminal displays the second notification information.

In some embodiments, the first condition information includes first delivery preparation information indicating that a delivery has been performed but not successfully delivered, the first notification information includes first alert notification information, and the apparatus further includes:

the first sub-checking module is used for checking whether the current order distribution information is matched with the first distribution preparation information;

the first sub-sending module is configured to send first warning notification information to the user terminal if the first distribution provision information is matched, where the first warning notification information includes first literature information and first warning illustration information, and the first literature information is used to represent the first distribution provision information.

In some embodiments, the apparatus further comprises:

a third sending module, configured to send a button selection instruction to the user terminal;

the first receiving module is used for receiving and verifying the button selection parameters sent by the user terminal;

the first execution module is used for sending a continuous distribution instruction to the distribution facility if the button selection parameter is matched with the continuous distribution parameter;

and the second execution module is used for setting the state of the order to be cancelled if the button selection parameter is matched with the order cancellation parameter or the delivery cancellation parameter.

In some embodiments, the first condition information further includes second delivery preparation information with different content from the first delivery preparation information, the second delivery preparation information is used for indicating that a delivery time length is prolonged but not overtime, the first notification information further includes second warning notification information, and the apparatus further includes:

the second sub-checking module is used for checking whether the current order distribution information is matched with the second distribution preparation information or not if the current order distribution information is not matched with the first distribution preparation information;

and the second sub-sending module is used for sending second warning notification information to the user terminal if the second distribution provision information is matched, wherein the second warning notification information comprises second file information and second warning illustration information, the second file information is used for representing the second distribution provision information, and the second warning illustration information is different from the first warning illustration information.

In some embodiments, the apparatus further comprises:

the second acquisition module is used for acquiring a first color parameter of a current distribution query page of the user terminal;

a first configuration module, configured to configure a second color parameter of the first warning illustration information to be different from the first color parameter, and a basic color system corresponding to the second color parameter is different from a basic color system corresponding to the first color parameter;

a second configuration module, configured to configure a third color parameter of the second warning illustration information to be different from both the first color parameter and the second color parameter, and a basic color system corresponding to the third color parameter is different from both the first color parameter and the second color parameter.

In some embodiments, the first condition information further includes delivery timeout information, the first notification information further includes third alert notification information, the apparatus further includes:

a third sub-checking module, configured to check whether the current order distribution information matches the distribution timeout information if the current order distribution information does not match the second distribution backup information;

and the third sub-sending module is configured to send third warning notification information to the user terminal if the delivery timeout information is matched, where the third warning notification information includes third literature information and third warning illustration information, the third literature information is used to represent the delivery timeout information, and the third warning illustration information is different from the first warning illustration information.

In some embodiments, the apparatus further comprises:

the first sub-acquisition module is used for storing the user refusal information, the user contact failure information and the area failure information as one of the first delivery report information;

the second sub-acquisition module is used for storing meal slow information and inaccurate positioning information as one of the second delivery provision information;

and the third sub-acquisition module is used for storing the order receiving timeout information, the delivery timeout information and the meal delivery timeout information as one of the delivery timeout information.

In some embodiments, the second condition information includes preset weather information, the second notification information includes fourth case information, and the apparatus further includes:

and the fourth sub-sending module is configured to send the fourth document information to the user terminal if the preset weather information is matched, where the fourth document information is used to represent the preset weather information.

In some embodiments, the second condition information further includes preset payment information, the second notification information further includes fifth case information, the apparatus further includes:

the fourth sub-verification module is used for verifying whether the current order distribution information is matched with the preset payment information or not if the current order distribution information is not matched with the preset weather information;

a fifth sub-sending module, configured to send the fifth document information to the user terminal if the preset payment information is matched, where the fifth document information is used to indicate the preset payment information.

In some embodiments, the second condition information further includes preset order receiving information, the second notification information further includes sixth case information, and if the preset weather information is not matched, the apparatus further includes:

a fifth sub-verification module, configured to verify whether the current order distribution information matches the preset order receiving information if the current order distribution information does not match the preset payment information;

a sixth sub-sending module, configured to send the sixth document information to the user terminal if the preset order receiving information is matched, where the sixth document information is used to represent the preset order receiving information.

According to a fourth aspect of the embodiments of the present invention, there is provided an order delivery status display apparatus including:

the second receiving module is used for receiving the current order distribution inquiry request and acquiring the current order distribution state from the platform server;

the first display module is used for receiving first notification information which is sent by the platform server and has warning identification information in a first situation, and displaying the first notification information, wherein the first notification information is sent by the platform server after the platform server verifies that the current order distribution information is matched with the first condition information;

and the second display module is used for receiving second notification information which is sent by the platform server and does not have the warning identification information in a second situation, and displaying the second notification information, wherein the second notification information is sent after the platform server verifies that the current order distribution information is not matched with the first condition information and continuously verifies that the current order distribution information is matched with the second condition information.

the device further comprises:

the first sub-display module is used for receiving and displaying first warning notification information sent by the platform server, the first warning notification information is sent after the platform server verifies that the current order distribution information is matched with the first distribution preparation information, the first warning notification information comprises first file information and first warning illustration information, and the first file information is used for representing the first distribution preparation information.

In some embodiments, the apparatus further comprises:

the third display module is used for displaying a selection button;

the third sending module is used for sending the button selection parameters selected by the user through the selection buttons to the platform server;

a fourth display module, configured to display a notified delivery if the button selection parameter matches a continued delivery parameter;

and the fifth display module is used for displaying the order cancellation if the button selection parameters are matched with the order cancellation parameters or the delivery cancellation parameters.

In some embodiments, the first condition information further includes second delivery provision information having a different content from the first delivery provision information, the second delivery provision information is used to indicate that a delivery duration is extended but not timed out, the first notification information further includes second alert notification information, and the apparatus further includes:

the second sub-display module is used for receiving and displaying second warning notification information sent by the platform server, the second warning notification information is sent after the platform server verifies that the current order distribution information is matched with the second distribution preparation information, the second warning notification information comprises second file information and second warning illustration information, the second file information is used for representing the second distribution preparation information, and the second warning illustration information is different from the first warning illustration information.

In some embodiments, the apparatus further comprises:

a sixth display module, configured to display the first warning illustration information represented by a second color, where the second color is different from the first color of the current distribution query page, and a basic color system corresponding to the second color is different from a basic color system corresponding to the first color;

and the seventh display module is used for displaying the second warning illustration information represented by a third color, wherein the third color is different from the first color and the second color, and a basic color system corresponding to the third color is different from a basic color system corresponding to the first color and the second color.

In some embodiments, the first condition information further includes delivery timeout information, the first notification information further includes third alert notification information, the apparatus further comprises:

the third sub-display module is configured to receive and display third warning notification information sent by the platform server, where the third warning notification information is sent after the platform server verifies that the current order distribution information matches the distribution timeout information, the third warning notification information includes third literature information and third warning illustration information, the third literature information is used to represent the third distribution illustration information, and the third warning illustration information is different from the first warning illustration information.

In some embodiments, the second condition information includes preset weather information, the second notification information includes fourth documentation information, and the apparatus further includes:

and the fourth sub-display module is used for receiving and displaying the fourth literature information sent by the platform server, wherein the fourth literature information is sent after the platform server verifies that the current order distribution information matches the preset weather information, and the fourth literature information is used for representing the preset weather information.

a fifth sub-display module, configured to receive and display fifth literature information sent by the platform server, where the fifth literature information is sent after the platform server verifies that the current order distribution information matches the preset payment information, and the fifth literature information is used to indicate the preset payment information.

In some embodiments, the second condition information further includes preset order receiving information, the second notification information further includes sixth document information, and the apparatus further includes:

and the sixth sub-display module is used for receiving and displaying the sixth document information sent by the platform server, wherein the sixth document information is sent after the platform server verifies that the current order distribution information matches the preset order receiving information, and the sixth document information is used for representing the preset order receiving information.

According to a fifth aspect of the embodiments of the present invention, there is provided an electronic apparatus, comprising: the system comprises a processor, a memory, a communication interface and a communication bus, wherein the processor, the memory and the communication interface complete mutual communication through the communication bus;

the memory is used for storing at least one executable instruction, and the executable instruction enables the processor to execute the operation corresponding to the arbitrary order delivery state display method.

According to a sixth aspect of the embodiments of the present invention, a computer storage medium is provided, where at least one executable instruction is stored in the storage medium, and the executable instruction causes a processor to execute an operation corresponding to any of the above-mentioned order delivery status display methods.

The embodiment of the invention responds to the current order distribution inquiry request sent by the user terminal through the platform server to obtain the current order distribution information, by checking that the current order delivery information matches the first condition information causing delivery abnormality to correspondingly send the first notification information with the warning mark to the user terminal to make the user know, wherein, the first notice information correspondingly represents the condition causing delivery abnormity for the user to know, when the user checks the order delivery condition displayed by the user terminal, due to the arrangement of the warning mark, the first notification information can be quickly noticed by the user and is not easy to be overlooked, the user can timely and objectively know the order distribution condition and make a judgment in time, and negative operations such as poor comment or complaint, rejection and the like caused by emotion are not easy to generate, the user experience is improved, and the reasonable utilization of distribution resources and the improvement of distribution scheduling efficiency are facilitated.

The reminding level of the second condition information is lower, which indicates that the reason of the distribution abnormity occurs in the early stage of the distribution or the reason of the distribution abnormity is other objective factors accepted by the user, at this time, the delivery behavior may not occur or the delivery time is short, the user has enough time to select whether to cancel the order or place the order again, and there is a large selection space, and even if the delivery abnormality occurs, the discontent mood of the user is not easy to be caused, therefore, even if the user ignores the second notification information which represents the distribution abnormal condition of the second condition information, the emotion of the user is not greatly influenced, the second notification information without the warning mark can be clearly contrasted with the first notification with the warning mark, the user can obviously distinguish the importance degree of the distribution abnormal condition, the use inertia is formed in the long-term use process, and the use efficiency is improved.

The foregoing description is only an overview of the technical solutions of the embodiments of the present invention, and the embodiments of the present invention can be implemented according to the content of the description in order to make the technical means of the embodiments of the present invention more clearly understood, and the detailed description of the embodiments of the present invention is provided below in order to make the foregoing and other objects, features, and advantages of the embodiments of the present invention more clearly understandable.

Drawings

Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the embodiments of the invention. Also, like reference numerals are used to refer to like parts throughout the drawings. In the drawings:

FIG. 1 shows a schematic diagram of an application scenario of an embodiment of the present invention;

FIG. 2 is a flow chart of an order delivery status display method according to an embodiment of the present invention;

FIG. 3 is a flowchart illustrating an order delivery status displaying method according to another embodiment of the invention;

FIG. 4 is a schematic structural diagram of an order delivery status display apparatus according to an embodiment of the present invention;

FIG. 5 is a schematic structural diagram of an order delivery status display apparatus according to another embodiment of the present invention;

fig. 6 shows a schematic structural diagram of an electronic device provided in an embodiment of the present invention.

Detailed Description

Exemplary embodiments of the present invention will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the invention are shown in the drawings, it should be understood that the invention can be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art.

Aiming at the situation that users easily ignore the abnormal delivery information in the delivery inquiry page in the prior art, the inventor finds that the conventional delivery inquiry page is usually simple in text description when displaying the abnormal delivery information, and the text background of the conventional delivery inquiry page is not obviously different from other information of the delivery inquiry page, so that the conventional delivery inquiry page cannot warn and remind the users to notice the related abnormal delivery information. When the user views the order state information, the user is likely to ignore the delivery abnormality information, and at this time, even if the delivery abnormality notification is set, the notification effect is not achieved, and the user is likely to think that the delivery abnormality information is not provided. However, when the user actually waits for a long time and goes out or is not delivered, the user is easy to generate emotion, makes bad comments or complaints on the platform, the merchant or the rider, and may even decline the goodness of the selling platform, which affects the use experience of the user, or may reject the order when the order is delivered when the user continues to wait for a long time, which causes the waste of delivery resources, affects the scheduling efficiency of the selling platform, and increases the loss of the merchant and the selling platform. Therefore, how to enable the user to notice the delivery abnormal information is an urgent problem to be solved.

The inventor distinguishes a delivery abnormal information display mode from other information display modes of a delivery inquiry page, wherein the delivery abnormal information is displayed on the delivery inquiry page by setting the warning mark and combining with the delivery abnormal information, so that a user can be easily attracted and noticed by the warning mark on the delivery inquiry page, the user can quickly notice the delivery abnormal information, and corresponding decisions are made according to order details, and the problems of delivery resource waste, influence on the scheduling efficiency of a take-away platform, increase of losses of merchants and the take-away platform and the like are avoided.

In the embodiment of the invention, the order distribution state display and the order query operation of the user are carried out at the client side provided with the order placing software, and the information processing and the generation of the order details are completed at the server side of the order placing software. The client may be any type of electronic device or terminal, such as various terminals including a mobile phone, a tablet computer, a portable digital camera, a media player, a portable game device, a Personal Digital Assistant (PDA), a desktop computer, a notebook computer, and the like, which are collectively referred to as terminals hereinafter. The server may be any type of electronic device, and is generally a server or a server cluster of a platform, and the embodiment of the present invention is described by taking the server as an example.

Fig. 1 is a schematic view of an application scenario of an embodiment of the present invention. The third-party platform provides a webpage or application software service through the platform server, and therefore a takeout platform is provided for the user. The user opens a corresponding webpage or application software on the user terminal to carry out the activities of taking out and placing orders, inquiring orders and the like. The user terminal and the platform server are communicated through a wired network or a wireless network. In other embodiments, the third party platform may also be a non-takeaway platform that can provide delivery services, such as a shopping platform, an express platform, and the like, which is not limited herein.

Fig. 2 is a flowchart illustrating an order delivery status display method according to an embodiment of the present invention, which is described from the server side. The method comprises the following steps:

step 110: and responding to a current order distribution inquiry request sent by the user terminal, and acquiring current order distribution information.

Step 120: checking whether the current order distribution information is matched with the first condition information;

step 130: if the first condition information is matched, sending first notification information with an alarm identifier to the user terminal so that the user terminal can display the first notification information;

step 140: if the current order distribution information is not matched with the first condition information, whether the current order distribution information is matched with the second condition information is verified;

step 150: and if the second condition information is matched, sending second notification information without the warning mark to the user terminal so that the user terminal displays the second notification information.

In the embodiment of the invention, the first condition information and the second condition information are both information causing the distribution abnormity. The reminding level of the first condition information is higher than that of the second condition information, which indicates that the reason of the abnormal delivery occurs in the later delivery stage, and means that the user waits for a period of time, and the user needs to spend longer time if canceling the order and re-placing the order for delivery, and at this time, if the abnormal delivery occurs, the user is more likely to feel dissatisfied. The conditions of bad comment, rejection and the like are usually in the later period of distribution, so that the user is particularly required to be reminded of relevant abnormal distribution information so that the user can know the relevant conditions in time.

In some embodiments, the first notification information may be a combination of text information and color information, where the color is the warning identifier, for example, the first notification information is information represented by red text, where the text represents an abnormal delivery condition, and the red is the warning identifier; or in some embodiments, the first notification information may also be information represented by a combination of text and an illustration, where the text represents an abnormal delivery condition, and the illustration is an alert identifier; or in some embodiments, the first notification information may also be directly illustration information, wherein the illustration is an alert identifier and represents an abnormal delivery condition at the same time; or in some embodiments, the first notification message may also be a combination of text message and sound message, where the text represents an abnormal delivery condition, and the sound is an alert identifier; or in some embodiments, the first notification message may be a sound message directly, where the sound message is the warning mark and simultaneously indicates the delivery abnormal condition. The specific expression form of the first notification information is not limited, as long as the first notification information has an alarm mark, so that the user can know the current delivery abnormal condition.

The platform server responds to the current order distribution inquiry request sent by the user terminal to acquire the current order distribution information, by checking that the current order delivery information is matched with the first condition information causing delivery abnormity so as to correspondingly send first notification information with an alarm mark to the user terminal to make the user know, wherein, the first notice information correspondingly represents the condition causing delivery abnormity for the user to know, when the user checks the order delivery condition displayed by the user terminal, due to the arrangement of the warning mark, the first notification information can be quickly noticed by the user and is not easy to be overlooked, the user can timely and objectively know the order distribution condition, and judgment is made in time, negative operations such as poor comment or complaint and rejection caused by emotion are not easy to generate, the user experience is improved, and the reasonable utilization of distribution resources and the improvement of distribution scheduling efficiency are facilitated.

The reminding level of the second condition information is lower than that of the first condition information, which indicates that the reason of the delivery abnormality occurs in the early stage of the delivery or the reason of the delivery abnormality is other objective factors acceptable to the user, at this time, the delivery behavior may not occur yet or the delivery time is short, the user has enough time to select whether to cancel the order or place the order again, and the selection space is large. Even if delivery abnormality occurs, discontent emotion of the user is not easily caused, so that even if the user ignores second notification information representing delivery abnormality of the second condition information, emotion of the user is not greatly influenced.

After step 150, if the second condition information is not matched, the notification information is not transmitted to the user terminal, which indicates that the delivery abnormality does not occur, and it is not necessary to display the delivery abnormality and the cause to the user.

In some embodiments, the first condition information includes first delivery preparation information indicating that a delivery has been performed but not successfully delivered, and the first notification information includes first warning notification information, and at this time, the steps 120, 130, 140, and 150 may be implemented by:

step a 01: checking whether the current order distribution information is matched with the first distribution preparation information;

step a 02: and if the first distribution preparation information is matched, sending first warning notification information to the user terminal, wherein the first warning notification information comprises first file information and first warning illustration information, and the first file information is used for representing the first distribution preparation information.

In the above embodiment, the first delivery preparation information in step a01 is used to indicate that delivery is performed but not successfully delivered, at this time, the take-out order is placed and delivery behavior also occurs in the delivery facility, and delivery is performed to the user side, but delivery is not successfully delivered to the user side, for example, delivery is not successfully delivered to the user due to user rejection, user contact is not good, area cannot enter, and the like, for this situation, the platform side, the merchant side, or the delivery side cannot solve the delivery abnormality problem, and only the user side can solve the problem, so it is necessary to specifically remind the user to solve the problem, and it is necessary to explain to the user that the delivery abnormality problem occurs on the user side instead of the delivery abnormality problem occurring on the platform side, the merchant side, or the delivery side, and to prevent the user from mistakenly considering that the platform side occurs due to not receiving the take-out product, The merchant or the distributor carries out bad comment or complaint due to abnormal distribution problems, and resource waste is caused when the server processes the behaviors.

And the platform server checks that the current order distribution information is matched with the first distribution backup information, and then sends the first file information and the first warning illustration information to the user terminal, and the user terminal correspondingly displays the first file information and the first warning illustration information in the notification area for the user to check. The first file information is used for representing first distribution backup information so as to facilitate a user to know the reason of distribution abnormity, and the first warning illustration information is used for reminding the user to check the distribution abnormity.

The first distribution preparation information is preset information which is preset by the server platform and used for checking order distribution information, the first distribution preparation information comprises user rejection information, user contact failure information, region entry failure information and the like, and the platform server can execute the step a011 in advance: storing the user refusal information, the user contact failure information and the area entry failure information as one of the first delivery backup information, wherein the stored first delivery backup information can be used in the step a 01.

The current order distribution information may be information directly sent by the distribution terminal to the platform server, or may be information corresponding to the current order distribution information sent by the distribution terminal to the distribution server, where the distribution server sends the corresponding information to the platform server.

In some embodiments, the first literature information and the first warning illustration information may be displayed separately, for example, if the first literature information display area is outside the first warning illustration information display area, the first literature information is displayed adjacent to the first warning illustration information, so that the user can quickly see the distribution abnormal information shown by the first literature information; in some embodiments, the first document information and the first warning illustration information may also be displayed in an integrated manner, for example, the first document information display area is in the first warning illustration information display area, or the first warning illustration information displays the content of the first document information in a picture form.

If the current order distribution information contains one of user rejection information, user contact failure information or region access failure information provided by the distribution terminal, the platform server checks, matches and operates the information of the current order distribution information. If the current order distribution information contains the user contact failure information, at the moment, the platform server checks and matches each piece of information of the current order distribution information, and after the user contact failure information is matched, first case information and first warning illustration information are sent to a user terminal, the text display content of the first case information corresponds to the user contact failure information, the color of the first warning illustration information displayed on the user terminal is orange, of course, in some embodiments, the text display content of the first case information can also be the content similar to the meaning of the user contact failure information, such as user contact failure, as long as the content substantially represents the meaning of the user contact failure information, so that the user can conveniently know the reason of distribution abnormity. In some embodiments, the color of the first warning illustration information displayed on the user terminal may also be a color that is easily noticed by the user and can be appreciated by the user, such as red or yellow.

In some embodiments, after step a02, the method further comprises:

step a 03: sending a button selection instruction to a user terminal;

step a 04: receiving and checking a button selection parameter sent by a user terminal;

step a 05: if the button selection parameter matches the continuous distribution parameter, sending a continuous distribution instruction to the distribution facility;

step a 06: if the button selection parameter matches the cancel order parameter or the cancel delivery parameter, the status of the order is set to cancelled.

At the moment, the user knows that the reason of the delivery abnormity is the first delivery report information through the first warning notification information, selects the first delivery report information through a button displayed by the user terminal to perform the next operation, then the user terminal sends corresponding button selection parameters to the platform server, and the platform server receives and verifies the button selection parameters and makes corresponding instructions. When the user selects an order canceling button or a distribution canceling button, the button selection parameter sent by the user terminal is an order canceling parameter or a distribution canceling parameter, and the platform server correspondingly sets the state of the order to be canceled; when the user selects the continuous delivery button, the button selection parameter sent by the user terminal is the continuous delivery parameter, and at the moment, the platform server correspondingly sends a continuous delivery instruction to the delivery facility to instruct the delivery facility to continue delivery. The distribution facility may be a distribution robot, a transportation facility for distribution, a hand-held terminal of a distributor, or the like.

When the first delivery report information is the user rejection information, the user may select a continue delivery button or a cancel order button or a cancel delivery button. For the case that the user chooses to continue the delivery, in some embodiments, the user rejects due to an error or other condition of providing the goods by the merchant, and at this time, the merchant may be required to provide the goods again and deliver the goods again according to the user requirement; or in some embodiments the user changes their mind and may receive the takeaway items or may request that the delivery continue.

When the first delivery preparation information is information that the user is not contacted, in some embodiments, for example, the order takeout is not received by the user for a long time and the taste is poor, so that the user selects an order cancel button, or the user may also select to continue delivery, at which point the user may request the merchant to re-provide the goods and re-deliver the goods; or the user selects the continue delivery button, but does not require the merchant to re-supply the goods and re-deliver them, at which point the delivery facility may re-deliver the goods that were not delivered to the user.

When the first delivery provision information indicates that the area cannot be accessed, in some embodiments, for example, the food order takeout is not received by the user for a long time and the taste is poor, so that the user selects an order cancel button, or the user may select to continue delivery, at this time, the user may request the merchant to re-provide the goods and re-deliver the goods, and the user may be allowed to access the area to receive the takeout at a delivery facility; or the user selects the continue delivery button, but does not require the merchant to re-supply the goods and re-deliver, at which point the user may be routed to the delivery facility where they may be allowed to enter the area for takeaway acceptance.

In some embodiments, the first condition information further includes second delivery preparation information having a different content from the first delivery preparation information, the second delivery preparation information is used to indicate that the delivery duration is extended but not timed out, the first notification information further includes second alert notification information, and after step a01, the method further includes:

step a 11: if the first distribution preparation information is not matched, checking whether the current order distribution information is matched with the second distribution preparation information;

step a 12: and if the second distribution preparation information is matched, sending second warning notification information to the user terminal, wherein the second warning notification information comprises second file information and second warning illustration information, the second file information is used for representing the second distribution preparation information, and the second warning illustration information is different from the first warning illustration information.

In the above steps a11 and a12, the second delivery report information is different from the first delivery report information, and the second warning notification information is different from the first warning notification information to form a distinction, which indicates that the reminding information is different from the reminding level of the first warning notification information, wherein the reminding level of the first warning notification information is higher than that of the second warning notification information, and the degree of the first warning notification information to attract the attention of the user is different. The second delivery backup information indicates that delivery is still in progress, and there is a possibility that delivery is extended, and delivery is not overtime yet, and at this time, the user waiting time is still within the acceptable range, and it is not a case that the user is urgently required to confirm and handle, so the reminding level of the second warning notification information is lower than that of the first warning notification information.

And the platform server checks that the current order distribution information is matched with the second distribution preparation information, and then sends second document information and second warning illustration information to the user terminal, and the user terminal correspondingly displays the second document information and the second warning illustration information in the notification area for the user to check. The second file information is used for representing second distribution preparation information so that a user can know the reason of distribution abnormity, and the second warning illustration information is used for reminding the user to check the distribution abnormity.

The second delivery preparation information is preset information preset by the server platform and used for verifying order delivery information, the second delivery preparation information includes slow meal delivery information, inaccurate positioning information and the like, and the platform server can execute the step a012 in advance: the meal slow information and the positioning inaccuracy information are stored as one of the second delivery preparation information, and the stored second delivery preparation information may be used in step a 11. In some embodiments, the second document information and the second warning illustration information may be displayed separately, for example, if the second document information display area is outside the second warning illustration information display area, the second document information is displayed adjacent to the second warning illustration information, so that the user can quickly see the distribution abnormal information shown by the second document information; in some embodiments, the second document information and the second warning illustration information may also be displayed in an integrated manner, for example, the second document information display area is in the second warning illustration information display area, or the second warning illustration information is content of the second document information displayed in a picture form, which is not particularly limited as long as the user can be reminded of seeing the second document information and the second warning illustration information.

If the current order distribution information contains one of slow meal delivery information and inaccurate positioning information provided by the distribution terminal, the platform server checks, matches and operates correspondingly on each piece of information of the current order distribution information. If the backup information provided by the distribution terminal is inaccurate positioning information and the corresponding current order distribution information contains inaccurate positioning information, the platform server checks and matches each piece of information of the current order distribution information, and sends second file information and second warning illustration information to the user terminal after the inaccurate positioning information is matched, the text display content of the second file information corresponds to the inaccurate positioning information, and the color of the second warning illustration information displayed on the user terminal is blue. In some embodiments, the color of the second warning illustration information displayed on the user terminal may also be a color that is easily noticed by the user and is not emphasized by the user.

In some embodiments, the method further comprises:

step a 31: acquiring a first color parameter of a current distribution query page of a user terminal;

step a 41: configuring a second color parameter of the first warning illustration information to be different from the first color parameter, wherein a basic color system corresponding to the second color parameter is different from a basic color system corresponding to the first color parameter;

step a 51: and configuring a third color parameter of the second warning illustration information to be different from both the first color parameter and the second color parameter, wherein a basic color system corresponding to the third color parameter is different from both the first color parameter and the second color parameter.

In order to avoid that the colors of the first warning illustration information and the second warning illustration information displayed on the current distribution inquiry page are the same as or similar to the colors of the current distribution inquiry page and are not easy to distinguish, the basic color system to which the colors of the first warning illustration information and the second warning illustration information displayed on the current distribution inquiry page belong needs to be configured to be distinguished from the basic color system to which the first color displayed on the current distribution inquiry page belongs, so that a user can directly and quickly notice the first warning illustration information, the second warning illustration information and the third warning illustration information from a user terminal.

Particularly, the color parameter related to the first warning illustration information should be set to be different from the color parameter of the current distribution inquiry page displayed by the user terminal, so that the user can directly notice the first warning illustration information with the color different from that of the current distribution inquiry page, thereby playing a role of reminding the user and simultaneously arousing the attention of the user.

Wherein, the first color parameter, the second color parameter and the third color parameter can all be represented by RGB parameters. Specifically, when the platform server detects that the background color of the current distribution query page of the user terminal or the first color displayed by most of the colors is white, the RGB parameter of white is 255/255/255, the basic color of white is a white color system, the background color of the first warning illustration displayed on the user terminal or the basic color system of the second color parameter of most of the colors can be configured as a red color system, a yellow color system, and the like, the red color system is, for example, scarlet (RGB parameter 255/0/0), cadmium red (RGB parameter 227/23/13), pink (RGB parameter 255/192/203), and the like, the yellow color system is, for example, yellow (RGB parameter 255/255/0), orange (RGB parameter 255/97/0), carrot (RGB parameter 237/145/33), and yellow color system, Yellowish (RGB parameter is 245/222/179), etc., and the basic color system to which the third color parameter of the background color or most of the colors of the second warning icon displayed on the user terminal belongs may be configured as blue system, green system, purple system, etc., the blue system is blue (RGB parameter is 0/0/255), sky blue (RGB parameter is 135/206/235), light gray blue (RGB parameter is 176/224/230), etc., the green system is green (RGB parameter is 0/255/0), cyan (RGB parameter is 0/255/255), light green (RGB parameter is 0/255/127), etc., the purple system is purple (RGB parameter is 160/32/240), light purple (RGB parameter is 218/112/214), violet (RGB parameter is 138/43/226), etc., the specific colors of the color systems are not exemplified herein.

In some embodiments, when the platform server detects that the background color or the first color displayed in most colors of the current distribution query page of the user terminal is yellowish, the basic color of the yellowish is a yellow color system, the basic color system to which the second color parameter of the first warning illustration displayed in the background color or most colors of the user terminal belongs is configured as a red color system, and the basic color system to which the third color parameter of the second warning illustration displayed in the background color or most colors of the user terminal belongs is configured as a blue color system, a cyan color system, a violet color system, and the like.

In some embodiments, the first condition information further includes delivery timeout information, the first notification information further includes a third alert notification information, and if the first delivery preparation information is not matched, after step a11, the method further includes:

step a 21: if the current order distribution information is not matched with the second distribution preparation information, whether the current order distribution information is matched with distribution overtime information is verified;

step a 22: and if the delivery overtime information is matched, sending third warning notification information to the user terminal, wherein the third warning notification information comprises third file information and third warning illustration information, the third file information is used for representing the delivery overtime information, and the third warning illustration information is different from the first warning illustration information.

In the above steps a21 and a22, the delivery timeout information is different from both the second delivery report information and the first delivery report information, and the third warning report information is different from both the first warning report information and the second warning report information to form a difference, which indicates that the reminding information is different, wherein the reminding level of the first warning report information is higher than that of the second warning report information and the third warning report information, the reminding levels of the second warning report information and the third warning report information are the same, and the degree of noticing the user is different. The delivery overtime information indicates that delivery is overtime, but the user waiting time is still in a receivable range, and the user is not required to confirm and process the delivery urgently at the moment, so that the reminding level of the third warning notification information is lower than that of the first warning notification information, and the reminding levels of the second warning notification information and the third warning notification information are the same.

And if the platform server verifies that the current order distribution information is matched with the distribution overtime information, the platform server sends third document information and third warning illustration information to the user terminal, and the user terminal correspondingly displays the third document information and the third warning illustration information in the notification area for the user to check. The third file information is used for representing delivery overtime information so as to facilitate users to know the reason of delivery abnormity, and the third warning illustration information is used for reminding users to check the delivery abnormity.

The delivery overtime information is preset information preset by the server platform and used for verifying order delivery information, the delivery overtime information comprises order receiving overtime information, delivery overtime information, meal delivery overtime information and the like, and the platform server can execute the step a013 in advance: and storing the order receiving timeout information, the delivery timeout information and the meal time-out information as one of the delivery timeout information, wherein the stored delivery timeout information can be used for the operation of the step a 21.

The delivery timeout information in the current order delivery information may be information obtained by analyzing the information of the distribution server according to the merchant terminal or the delivery terminal, or may be information obtained by analyzing the information of the merchant terminal or the delivery terminal by the platform server, which is not particularly limited. The order receiving overtime information and the delivery overtime information represent that the order receiving overtime and the delivery overtime of a delivery worker are obtained according to information analysis provided by a delivery terminal; the meal-out overtime information represents that the meal-out of the merchant is overtime and is obtained according to the information analysis provided by the merchant terminal.

In some embodiments, the third document information and the third warning illustration information can be displayed separately, and if the third document information display area is outside the third warning illustration information display area, the third document information is displayed adjacent to the third warning illustration information, so that the user can quickly see the distribution abnormal information shown by the third document information; in some embodiments, the third document information and the third warning illustration information may also be displayed in an integrated manner, for example, the third document information display area is in the third warning illustration information display area, or the third warning illustration information is content of the third document information displayed in a picture form, which is not limited specifically, as long as the third document information and the third warning illustration information that the user can be reminded to see are displayed.

If the current order delivery information contains one of order receiving overtime information, delivery overtime information and meal delivery overtime information, the platform server verifies, matches and operates correspondingly on all information of the current order delivery information. If the corresponding current order delivery information contains delivery overtime information, at the moment, the platform server verifies and matches each piece of information of the current order delivery information, and after the delivery overtime information is matched, third file information and third warning illustration information are sent to the user terminal, the text display content of the third file information corresponds to 'delivery overtime', the color of the third warning illustration information displayed on the user terminal is blue, of course, in some embodiments, the text display content of the third file information can also be content similar to the meaning of the delivery overtime information, such as 'overtime delivery', as long as the content substantially represents the meaning of the delivery overtime, so that the user can conveniently know the reason of the delivery abnormity. In some embodiments, the color of the third warning illustration information displayed on the user terminal may also be cyan or green, which is easily noticed by the user and is not regarded by the user as a great value.

In some embodiments, the color of the third warning illustration information displayed on the ue may also be different from the color of the second warning illustration information, for example, the color of the second warning illustration information displayed on the ue is blue, where blue belongs to a blue system, and the color of the third warning illustration information displayed on the ue may be configured as a cyan system or a purple system different from the blue system, or as a light blue belonging to the same blue system, etc., which is set as required and is not limited herein.

In some embodiments, when the platform server does not match the delivery timeout information, it is checked whether the current order delivery information matches the second condition information.

In some embodiments, the second condition information includes preset weather information, the second notification information includes fourth case information, and the steps 130, 140 further include:

step b 01: and if the preset weather information is matched, sending fourth file information to the user terminal, wherein the fourth file information is used for representing the preset weather information.

The preset weather information refers to severe weather, such as storm weather, typhoon weather and the like, the distribution time is affected due to objective weather influence, the user is in the current weather environment, the distribution time belongs to the reason that the user can understand and accept distribution abnormity, and the user is not easy to be discontented.

Specifically, if the platform server obtains that the current weather environment is typhoon weather, the preset weather information matched at this time is typhoon weather, and correspondingly sends corresponding fourth case information to the user terminal, where the text display content of the fourth case information corresponds to "typhoon weather", and of course, in some embodiments, the text display content of the fourth case information may also be a general meaning, such as "typhoon", as long as the content substantially indicates the delivery overtime meaning, so as to facilitate the user to know the reason for the delivery anomaly occurrence.

step b 02: if the current order distribution information is not matched with the preset weather information, checking whether the current order distribution information is matched with the preset payment information;

step b 03: and if the preset payment information is matched, sending fifth file information to the user terminal, wherein the fifth file information is used for representing the preset payment information.

The preset payment information refers to information that payment is unsuccessful due to user forgetting or signal problems and other user payment abnormal information, which is caused by user behavior and known by the user, so that the preset weather information does not need to set a warning mark to remind the user of paying attention.

Specifically, if the platform server detects that the current order is not paid successfully, the matched preset payment information is not paid successfully, and correspondingly sends corresponding fifth case information to the user terminal, where the text display content of the fifth case information corresponds to "not paid successfully", and certainly, in some embodiments, the text display content of the fifth case information may also be a rough meaning, such as "payment unsuccessful", as long as the content substantially indicates a delivery overtime meaning, so as to facilitate the user to know the reason of the delivery anomaly occurrence.

In some embodiments, the second condition information further includes preset order receiving information, the second notification information further includes sixth case information, and after step b02, the method further includes:

step b 04: if the current order distribution information is not matched with the preset payment information, checking whether the current order distribution information is matched with the preset order receiving information;

step b 05: and if the preset order receiving information is matched, sending sixth document information to the user terminal, wherein the sixth document information is used for representing the preset order receiving information.

The preset order receiving information refers to merchant missed order information or abnormal order receiving information of other merchants, which is caused by merchant behaviors and belongs to a user comprehensible and receivable range, and therefore the preset order receiving information does not need to be provided with a warning mark to remind a user of paying attention.

Specifically, if the platform server detects that the current order merchant does not receive orders, the matched preset order receiving information is the order that the merchant does not receive orders, and correspondingly sends corresponding sixth case information to the user terminal, wherein the text display content of the sixth case information corresponds to "merchant does not receive orders", and certainly, in some embodiments, the text display content of the sixth case information may also be in a general meaning, such as "merchant is busy, and does not receive orders", as long as the content substantially indicates that the delivery is overtime, so that the user can conveniently know the reason of the occurrence of the delivery abnormality.

Fig. 3 is a flowchart of an order distribution status displaying method according to an embodiment of the present invention, and please refer to fig. 3, the embodiment of the present invention further provides an order distribution status displaying method. The method is applied to the terminal and comprises the following steps:

step 210: receiving a current order distribution inquiry request, and acquiring a current order distribution state from a platform server;

step 220: in a first situation, receiving first notification information which is sent by a platform server and has warning identification information, and displaying the first notification information, wherein the first notification information is sent after the platform server verifies that current order distribution information is matched with first condition information;

step 230: and in the second situation, second notification information which is sent by the platform server and does not have the warning identification information is received, and the second notification information is displayed, wherein the second notification information is sent after the platform server verifies that the current order distribution information is not matched with the first condition information and continuously verifies that the current order distribution information is matched with the second condition information.

In the embodiment of the invention, in the first situation, the reminding level of the first condition information is higher than that of the second condition information, which indicates that the reason of the abnormal delivery occurs in the later delivery stage, and means that the user waits for a period of time, and the user needs to spend longer time if cancelling the order and placing the order again for delivery, and at this time, the user is more likely to feel dissatisfied if the abnormal delivery occurs. The conditions of bad comment, rejection and the like are generally in the later period of distribution, so that the user is particularly required to be reminded of relevant abnormal distribution information so that the user can know the relevant conditions in time, and therefore first notification information with an alarm mark is required to be set to remind the user. The first notification information correspondingly represents the condition causing delivery abnormity for the user to know, when the user checks the order delivery condition displayed by the user terminal, the first notification information can be quickly noticed by the user due to the arrangement of the warning mark and is not easy to overlook, the user can timely and objectively know the order delivery condition and timely make judgment, negative operations such as poor evaluation or complaint and rejection caused by emotion are not easy to generate, the user experience is improved, and the reasonable utilization of delivery resources and the improvement of the delivery scheduling efficiency are facilitated.

In the second situation, the reminding level of the second condition information is lower than that of the first condition information, which indicates that the reason for the abnormal delivery occurs in the early stage of the delivery or the reason for the abnormal delivery is other objective factors acceptable to the user, and at this time, the delivery behavior may not occur yet or the delivery time is short, and the user has enough time to select whether to cancel the order or place the order again, and has a larger selection space. Even if delivery abnormality occurs, discontent emotions of the user are not easily caused, so that even if the user ignores second notification information representing the delivery abnormality of the second condition information, the emotion of the user is not greatly influenced, the second notification information does not have the warning mark and can be in sharp contrast with the first notification with the warning mark, when the user uses the delivery inquiry page shown by the takeout platform, the importance degree of the delivery abnormality can be obviously distinguished, the use inertia is formed in the long-term use process, and the use efficiency is improved.

In some embodiments, the user terminal may perform the first notification information display or the second notification information display in a specific notification area of the delivery query page, or after the user performs the current order query at the user terminal, even if the user does not perform the query operation any more, the first notification information or the second notification information may be displayed in a pull-down notification bar or a lock screen notification bar of the user terminal, and the user does not need to specifically enter the delivery query page for querying, so that the user can conveniently view the current order delivery condition.

In some embodiments, the first condition information includes first delivery preparation information indicating that a delivery has been performed but not successfully delivered, the first notification information includes first alert notification information, and step 220 further includes:

receiving and displaying first warning notification information sent by a platform server, wherein the first warning notification information is sent after the platform server verifies that current order distribution information matches first distribution preparation information, the first warning notification information comprises first file information and first warning illustration information, and the first file information is used for representing the first distribution preparation information.

In some embodiments, after the user terminal receives and displays the first alert notification information, the method further includes:

displaying a selection button;

and if the button selection parameters are matched with the order canceling parameters or the delivery canceling parameters, the order canceling is displayed.

In some embodiments, the first condition information further includes second delivery preparation information having a different content from the first delivery preparation information, the second delivery preparation information indicating that the delivery duration is extended but not timed out, the first notification information further includes second alert notification information,

receiving and displaying first warning notification information sent by a platform server, wherein the first warning notification information is sent after the platform server verifies that current order distribution information matches first distribution preparation information, the first warning notification information comprises first file information and first warning illustration information, and the first file information is used for representing the first distribution preparation information, and the method further comprises the following steps:

and receiving and displaying second warning notification information sent by the platform server, wherein the second warning notification information is sent after the platform server verifies that the current order distribution information matches the second distribution preparation information, the second warning notification information comprises second file information and second warning illustration information, the second file information is used for representing the second distribution preparation information, and the second warning illustration information is different from the first warning illustration information.

In some embodiments, the method further comprises:

displaying first warning illustration information represented by a second color, wherein the second color is different from the first color of the current distribution inquiry page, and a basic color system corresponding to the second color is different from a basic color system corresponding to the first color;

and displaying second warning illustration information represented by a third color, wherein the third color is different from the first color and the second color, and the basic color system corresponding to the third color is different from the basic color system corresponding to the first color and the second color.

In some embodiments, the first condition information further includes delivery timeout information, the first notification information further includes third alert notification information, and after the user terminal receives and displays the second alert notification information sent by the platform server, the method includes:

and receiving and displaying third warning notification information sent by the platform server, wherein the third warning notification information is sent after the platform server verifies that the current order distribution information matches the distribution overtime information, the third warning notification information comprises third file information and third warning illustration information, the third file information is used for representing third distribution provision information, and the third warning illustration information is different from the first warning illustration information.

In some embodiments, the second condition information includes preset weather information, the second notification information includes fourth case information, and step 230 further includes:

In some embodiments, the second condition information further includes preset payment information, the second notification information further includes fifth documentation information, and after the user terminal receives and displays the fourth documentation information sent by the platform server, the method further includes:

In some embodiments, the second condition information further includes preset order receiving information, the second notification information further includes sixth document information, and after the user terminal receives and displays the fifth document information sent by the platform server, the method further includes:

and receiving and displaying sixth document information sent by the platform server, wherein the sixth document information is sent after the platform server verifies that the current order distribution information matches the preset order receiving information, and the sixth document information is used for representing the preset order receiving information.

Fig. 4 is a schematic structural diagram of an order delivery status display apparatus according to an embodiment of the present invention. The apparatus is applied to a server, and as shown in fig. 4, the apparatus 300 includes:

a first obtaining module 301, configured to obtain current order distribution information in response to a current order distribution query request sent by a user terminal;

a first checking module 302, configured to check whether the current order distribution information matches the first condition information;

a first sending module 303, configured to send first notification information with an alert identifier to the user terminal if the first condition information is matched, so that the user terminal displays the first notification information;

the second checking module 304 is configured to check whether the current order distribution information matches the second condition information if the current order distribution information does not match the first condition information;

a second sending module 305, configured to send second notification information without the warning identifier to the user terminal if the second condition information is matched, so that the user terminal displays the second notification information.

In some embodiments, the first condition information includes first delivery preparation information indicating that a delivery was performed but was not successfully delivered, the first notification information includes first alert notification information, and the apparatus further includes:

and the first sub-sending module is used for sending first warning notification information to the user terminal if the first distribution provision information is matched, wherein the first warning notification information comprises first file information and first warning illustration information, and the first file information is used for representing the first distribution provision information.

In some embodiments, the apparatus further comprises:

the third sending module is used for sending a button selection instruction to the user terminal;

and the second execution module is used for setting the state of the order as cancelled if the button selection parameter is matched with the order cancellation parameter or the delivery cancellation parameter.

In some embodiments, the first condition information further includes second delivery preparation information having a different content from the first delivery preparation information, the second delivery preparation information is used to indicate that the delivery duration is extended but not timed out, the first notification information further includes second alert notification information, and the apparatus further includes:

the second sub-verification module is used for verifying whether the current order distribution information is matched with the second distribution preparation information if the current order distribution information is not matched with the first distribution preparation information;

In some embodiments, the apparatus further comprises:

the second acquisition module is used for acquiring a first color parameter of a current distribution inquiry page of the user terminal;

the first configuration module is used for configuring a second color parameter of the first warning illustration information to be different from the first color parameter, and a basic color system corresponding to the second color parameter is different from a basic color system corresponding to the first color parameter;

and the second configuration module is used for configuring a third color parameter of the second warning illustration information to be different from both the first color parameter and the second color parameter, and a basic color system corresponding to the third color parameter is different from both the first color parameter and the second color parameter.

the third sub-verification module is used for verifying whether the current order distribution information is matched with the distribution overtime information or not if the current order distribution information is not matched with the second distribution backup information;

and the third sub-sending module is used for sending third warning notification information to the user terminal if the distribution overtime information is matched, wherein the third warning notification information comprises third case information and third warning illustration information, the third case information is used for representing the distribution overtime information, and the third warning illustration information is different from the first warning illustration information.

In some embodiments, the apparatus further comprises:

the first sub-acquisition module is used for storing the user refusal information, the user contact failure information and the area failure information as one of the first distribution preparation information;

the second sub-acquisition module is used for storing the meal slow information and the positioning inaccuracy information as one of second distribution preparation information;

and the fourth sub-sending module is used for sending fourth file information to the user terminal if the preset weather information is matched, wherein the fourth file information is used for representing the preset weather information.

the fourth sub-verification module is used for verifying whether the current order distribution information matches the preset payment information or not if the current order distribution information does not match the preset weather information;

and the fifth sub-sending module is used for sending fifth document information to the user terminal if the preset payment information is matched, wherein the fifth document information is used for representing the preset payment information.

the fifth sub-checking module is used for checking whether the current order distribution information is matched with the preset order receiving information or not if the current order distribution information is not matched with the preset payment information;

and the sixth sub-sending module is used for sending sixth document information to the user terminal if the preset order receiving information is matched, wherein the sixth document information is used for representing the preset order receiving information.

Fig. 5 is a schematic structural diagram of an order distribution status display apparatus according to an embodiment of the present invention. The apparatus is applied to a terminal, and as shown in fig. 5, the apparatus 400 includes:

a second receiving module 401, configured to receive a current order distribution query request, and obtain a current order distribution state from a platform server;

a first display module 402, configured to, in a first situation, receive first notification information with warning identification information sent by a platform server, and display the first notification information, where the first notification information is sent by the platform server after checking that current order distribution information matches first condition information;

a second display module 403, configured to receive, in a second situation, second notification information that is sent by the platform server and does not have the warning identification information, and display the second notification information, where the second notification information is sent after the platform server verifies that the current order distribution information is not matched with the first condition information and continues to verify that the current order distribution information is matched with the second condition information.

the first sub-display module is used for receiving and displaying first warning notification information sent by the platform server, the first warning notification information is sent after the platform server verifies that the current order distribution information matches the first distribution provision information, the first warning notification information comprises first file information and first warning illustration information, and the first file information is used for representing the first distribution provision information.

In some embodiments, the apparatus further comprises:

the third display module is used for displaying a selection button;

the fourth display module is used for displaying the notified delivery if the button selection parameter is matched with the continuous delivery parameter;

In some embodiments, the first condition information further includes second delivery backup information having a different content from the first delivery backup information, the second delivery backup information is used to indicate that the delivery duration is extended but not timed out, the first notification information further includes second alert notification information, and the apparatus further includes:

and the second sub-display module is used for receiving and displaying second warning notification information sent by the platform server, the second warning notification information is sent after the platform server verifies that the current order distribution information matches the second distribution preparation information, the second warning notification information comprises second file information and second warning illustration information, the second file information is used for representing the second distribution preparation information, and the second warning illustration information is different from the first warning illustration information.

In some embodiments, the apparatus further comprises:

and the seventh display module is used for displaying second warning illustration information represented by a third color, wherein the third color is different from the first color and the second color, and the basic color system corresponding to the third color is different from the basic color system corresponding to the first color and the second color.

and the third sub-display module is used for receiving and displaying third warning notification information sent by the platform server, the third warning notification information is sent after the platform server verifies that the current order distribution information matches the distribution overtime information, the third warning notification information comprises third file information and third warning illustration information, the third file information is used for representing third distribution preparation information, and the third warning illustration information is different from the first warning illustration information.

In some embodiments, the second condition information includes preset weather information, the second notification information includes fourth case information, the apparatus further includes:

and the fourth sub-display module is used for receiving and displaying fourth literature information sent by the platform server, the fourth literature information is sent after the platform server verifies that the current order distribution information matches the preset weather information, and the fourth literature information is used for representing the preset weather information.

and the fifth sub-display module is used for receiving and displaying fifth document information sent by the platform server, the fifth document information is sent after the platform server verifies that the current order distribution information matches the preset payment information, and the fifth document information is used for representing the preset payment information.

In some embodiments, the second condition information further includes preset order receiving information, the second notification information further includes sixth case information, and the apparatus further includes:

and the sixth sub-display module is used for receiving and displaying sixth document information sent by the platform server, the sixth document information is sent after the platform server verifies that the current order delivery information matches the preset order receiving information, and the sixth document information is used for representing the preset order receiving information.

Fig. 6 is a schematic structural diagram of an electronic device according to an embodiment of the present invention, and the specific embodiment of the present invention does not limit the specific implementation of the electronic device, and the electronic device may be a terminal, a server, and other devices.

As shown in fig. 6, the electronic device may include: a processor (processor)502, a Communications Interface 504, a memory 506, and a communication bus 508.

Wherein: the processor 502, communication interface 504, and memory 506 communicate with one another via a communication bus 508. A communication interface 504 for communicating with network elements of other devices, such as clients or other servers. The processor 502 is configured to execute the program 510, and may specifically execute the relevant steps in the above-described order delivery status display method embodiment.

In particular, program 510 may include program code that includes computer operating instructions.

The processor 502 may be a CPU, or an Application Specific Integrated Circuit (ASIC), or one or more Integrated circuits configured to implement embodiments of the present invention. The electronic device comprises one or more processors, which can be the same type of processor, such as one or more CPUs; or may be different types of processors such as one or more CPUs and one or more ASICs.

And a memory 506 for storing a program 510. The memory 506 may comprise high-speed RAM memory, and may also include non-volatile memory (non-volatile memory), such as at least one disk memory.

The embodiment of the invention provides a nonvolatile computer readable storage medium, wherein at least one executable instruction is stored in the storage medium, and the executable instruction enables a processor to execute the operation corresponding to the arbitrary order distribution state display method.

The algorithms or displays presented herein are not inherently related to any particular computer, virtual machine, or other apparatus. Various general purpose systems may also be used with the teachings herein. The required structure for constructing such a system will be apparent from the description above. In addition, embodiments of the present invention are not directed to any predetermined programming language. It is appreciated that a variety of programming languages may be used to implement the teachings of embodiments of the present invention as described herein, and any references above to predetermined languages are intended to disclose some implementations of embodiments of the present invention.

In the description provided herein, numerous specific details are set forth. It is understood, however, that embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure an understanding of this description.

Similarly, it should be appreciated that in the foregoing description of exemplary embodiments of the invention, various features of the embodiments of the invention are sometimes grouped together in a single embodiment, figure, or description thereof for the purpose of streamlining the disclosure and aiding in the understanding of one or more of the various inventive aspects. However, the disclosed method should not be interpreted as reflecting an intention that: that is, the claimed embodiments of the invention require more features than are expressly recited in each claim. Rather, as the following claims reflect, inventive aspects lie in less than all features of a single foregoing disclosed embodiment. Thus, the claims following the detailed description are hereby expressly incorporated into this detailed description, with each claim standing on its own as a separate embodiment of this invention.

Those skilled in the art will appreciate that the modules in the device in an embodiment may be adaptively changed and disposed in one or more devices different from the embodiment. The modules or units or components of the embodiments may be combined into one module or unit or component, and furthermore they may be divided into a plurality of sub-modules or sub-units or sub-components. All of the features disclosed in this specification (including any accompanying claims, abstract and drawings), and all of the processes or elements of any method or apparatus so disclosed, may be combined in any combination, except combinations where at least some of such features and/or processes or elements are mutually exclusive. Each feature disclosed in this specification (including any accompanying claims, abstract and drawings) may be replaced by alternative features serving the same, equivalent or similar purpose, unless expressly stated otherwise.

Furthermore, those skilled in the art will appreciate that while some embodiments herein include some features included in other embodiments, rather than other features, combinations of features of different embodiments are meant to be within the scope of the invention and form different embodiments. For example, in the following claims, any of the claimed embodiments may be used in any combination.

Various component embodiments of the invention may be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. Those skilled in the art will appreciate that a microprocessor or Digital Signal Processor (DSP) may be used in practice to implement some or all of the functionality of some or all of the components according to embodiments of the present invention. Embodiments of the invention may also be implemented as apparatus or device programs (e.g., computer programs and computer program products) for performing a portion or all of the methods described herein. Such programs implementing embodiments of the present invention may be stored on computer-readable media or may be in the form of one or more signals. Such a signal may be downloaded from an internet website or provided on a carrier signal or in any other form.

It should be noted that the above-mentioned embodiments illustrate rather than limit the invention, and that those skilled in the art will be able to design alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. Embodiments of the invention may be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In the unit claims enumerating several means, several of these means may be embodied by one and the same item of hardware. The usage of the words first, second and third, etcetera do not indicate any ordering. These words may be interpreted as names. The steps in the above embodiments should not be construed as limiting the order of execution unless specified otherwise.

Claims

1. An order delivery status display method is characterized by comprising the following steps:

and if the second condition information is matched, sending second notification information without the warning mark to the user terminal so that the user terminal displays the second notification information.

2. The order delivery status displaying method according to claim 1, wherein the first condition information includes first delivery preparation information, the first delivery preparation information is used to indicate that delivery has been performed but not successfully arrived, the first notification information includes first warning notification information,

the current order distribution information is checked to determine whether the current order distribution information is matched with first condition information; if the first condition information is matched, sending first notification information with an alarm identifier to the user terminal so that the user terminal can display the first notification information; if the current order distribution information is not matched with the first condition information, checking whether the current order distribution information is matched with second condition information; if the second condition information is matched, sending second notification information without an alarm identifier to the user terminal, so that the user terminal displays the second notification information, further comprising:

checking whether the current order distribution information is matched with the first distribution backup information;

and if the first delivery backup information is matched, sending first warning notification information to the user terminal, wherein the first warning notification information comprises first file information and first warning illustration information, and the first file information is used for representing the first delivery backup information.

3. The method for displaying the order delivery status according to claim 2, wherein if the first delivery provision information is matched, first warning notification information is sent to the user terminal, the first warning notification information includes first document information and first warning illustration information, and the first document information is used for indicating the first delivery provision information, and the method further comprises:

sending a button selection instruction to the user terminal;

receiving and checking a button selection parameter sent by the user terminal;

4. The order distribution status displaying method according to claim 2, wherein the first condition information further includes second distribution preparation information having a different content from the first distribution preparation information, the second distribution preparation information is used to indicate that the distribution duration is extended but not timed out, the first notification information further includes second warning notification information,

if the current order distribution information is not matched with the first distribution preparation information, checking whether the current order distribution information is matched with the second distribution preparation information;

5. The order delivery status display method according to claim 4, wherein the method further comprises:

6. An order delivery status display method is characterized by comprising the following steps:

7. An order delivery status display device, comprising:

the second checking module is used for checking whether the current order distribution information is matched with the second condition information or not if the current order distribution information is not matched with the first condition information;

and the second sending module is used for sending second notification information without the warning identifier to the user terminal if the second condition information is matched, so that the user terminal displays the second notification information.

8. An order delivery status display device, comprising:

9. An electronic device, comprising: the system comprises a processor, a memory, a communication interface and a communication bus, wherein the processor, the memory and the communication interface complete mutual communication through the communication bus;

the memory is used for storing at least one executable instruction, and the executable instruction causes the processor to execute the operation corresponding to the order distribution status display method according to any one of claims 1-6.

10. A computer storage medium having at least one executable instruction stored therein, the executable instruction causing a processor to perform operations corresponding to the order delivery status displaying method according to any one of claims 1 to 6.