CN114786035A - Compliance quality inspection and interactive question-answering system and method for live scene - Google Patents
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- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
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Abstract
The invention discloses a compliance quality inspection and interactive question-answering system and method for a live broadcast scene, wherein the system comprises an audio stream data acquisition module, a text stream data acquisition module, a video stream data acquisition module, an intelligent voice transcription module, a text compliance detection module, an image compliance detection module and an intelligent question-answering module; the audio stream data acquisition module is used for acquiring audio stream data of a live broadcast room; the text stream data acquisition module is used for acquiring message data of a live broadcast room; the video stream data acquisition module is used for acquiring video stream data of a live broadcast room; the intelligent voice transcription module is used for transcribing audio stream data into text data; the text compliance detection module is used for carrying out compliance detection on text data and carrying out comprehensive detection on commodity brief introduction information; the image compliance detection module is used for carrying out compliance detection on the video data; the intelligent question-answering module is used for answering the message questions of the consumers. The invention can improve the shopping communication interactive experience of consumers.
Description
Technical Field
The invention relates to a compliance quality inspection and interactive question and answer system and method for a live broadcast scene, and belongs to the field of artificial intelligence.
Background
With the development of internet technology and the transformation of people's consumption concepts, the way of selling products through live webcasting is becoming more and more popular with consumers. The product selling mode can greatly improve the selling capacity and the selling efficiency of merchants, and meanwhile, the shopping experience of consumers can be effectively improved. As a new thing, live broadcast brings sales efficiency and interactive experience improvement to people, and meanwhile, some defects of live broadcast are gradually revealed. For example, in a live broadcast process, the language of the anchor may not be normative enough, and may intentionally or unintentionally make an over-commitment to the quality or efficacy of the product, or even a false promotion; the consumer may send characters and pictures which violate social value view or social order customs in the process of live broadcast room interaction; in the live broadcast process, the interaction between the anchor and the consumer may not be timely and effective enough, and the interactive shopping experience of the consumer cannot be improved to the maximum extent. In addition, because the manpower is limited, it is difficult to monitor the compliance of the whole live broadcast process in real time in a manual detection mode.
Disclosure of Invention
The invention aims to overcome the defects of the prior art, and the live broadcast content compliance is detected in real time, and the message information of the consumer is intelligently replied, so that the atmosphere of a live broadcast room is purified, and the shopping communication interactive experience of the consumer is improved.
In order to achieve the above object, in a first aspect, the present invention provides a compliance quality inspection and interactive question-answering system for live broadcast scenes, including an audio stream data acquisition module, a text stream data acquisition module, a video stream data acquisition module, an intelligent voice transcription module, a text compliance detection module, an image compliance detection module, and an intelligent question-answering module; the audio stream data acquisition module is used for acquiring audio stream data of a live broadcast room; the text stream data acquisition module is used for acquiring message data of a live broadcast room; the video stream data acquisition module is used for acquiring video stream data of a live broadcast room; the intelligent voice transcription module is used for transcribing audio stream data into text data; the text compliance detection module is used for carrying out compliance detection on text data and carrying out comprehensive detection on commodity brief introduction information; the image compliance detection module is used for carrying out compliance detection on the video data; the intelligent question-answering module is used for answering the message questions of the consumers.
Further, an OCR recognition module is included for recognizing text characters in the video stream data.
Further, the system further comprises an illegal pushing reminding module, wherein the illegal pushing reminding module is used for pushing the detected illegal items to a live broadcast room in real time.
Further, the system further comprises a live broadcast violation reporting module, wherein the live broadcast violation reporting module is used for reporting violation items by the consumer.
The system further comprises an administrator auditing management module, wherein the administrator auditing management module is used for auditing the violation matters and the violation consumers by an administrator.
In a second aspect, the present invention provides a compliance quality inspection and interactive question and answer method for a live broadcast scene, including the following steps: (1) extracting live audio stream data, text stream data and video stream data from a live broadcast room; (2) converting the audio stream data in S1 into text data by the intelligent speech recognition model; (3) detecting and recognizing texts in video stream data through an OCR recognition model; (4) performing compliance detection on the text data in the step (1), the step (2) and the step (3) through a text compliance detection model, and performing comprehensive detection on the brief introduction information of the commodity; (5) performing compliance detection on the video stream data in the step (3) through an image compliance detection model; (6) pushing and reminding the detection results in the step (4) and the step (5) in real time in a live broadcast room through an illegal reminding module; (7) and (2) intelligently replying the left message data of the consumer in the step (1) through an intelligent interactive question-answering system.
Furthermore, the violation reporting module is used for encouraging the consumer to report the violation content.
Furthermore, the administrator audit processing module is used for carrying out audit processing on the violation results and the reported contents.
Further, the step (2) includes: (21) extracting a time-varying audio characteristic sequence in audio stream data; (22) and converting the audio stream characteristic sequence changing along with time into a corresponding text sequence through an intelligent voice recognition model.
Further, the step (3) includes: (31) detecting texts in the real-time video stream data through a text detection algorithm; (32) recognizing the text detected in step (31) by a text recognition algorithm.
Further, the step (4) includes: (41) directly matching forbidden sensitive words by a regular method; (42) carrying out recognition detection on the sensitive vocabulary which cannot be directly matched through a named entity recognition algorithm; (43) performing semantic analysis on the text data obtained in the step (1), the step (22) and the step (32) through text classification and theme extraction, and performing compliance detection on the live telephone operation from a sentence level; (44) and detecting whether the anchor completely introduces brief introduction information of the commodity or not through a text similarity calculation model.
Further, the step (5) comprises: (51) carrying out spatial feature extraction on the image data in the step (3) through an image feature extraction model; (52) and (5) performing compliance detection on the features extracted in the step (51) through an image classification model.
Further, the step (6) comprises: (61) displaying and reminding the illegal item data in the step (4) and the step (5) in real time in a live broadcast room through an illegal reminding module; (62) and (5) integrating and storing the violation item data in the step (4) and the step (5).
Further, the step (7) includes: (71) extracting semantic information of the left message text data of the consumers in the step (1) through a semantic extraction model; (72) intelligently replying the message questions of the consumers through an intelligent question and answer module; (73) and pushing the answer replied intelligently to the consumer who leaves the message correspondingly.
Compared with the prior art, the invention has the beneficial effects that:
on one hand, the method can help managers to detect the compliance of a live broadcast scene and reduce the possible compliance risk in the live broadcast process; on the other hand, the interactive experience of the consumers participating in live broadcasting is improved in an intelligent question and answer mode.
Drawings
FIG. 1 is a schematic block diagram of one embodiment of the system of the present invention.
In the figure, 0, live broadcast room; 1. an audio stream data acquisition module; 2. a text flow data acquisition module; 3. a video stream data acquisition module; 4. an intelligent voice transcription module; 5. an OCR recognition module; 6. an image compliance detection module; 7. a text compliance detection module; 8. an intelligent question-answering module; 9. an illegal pushing reminding module; 10. a live broadcast room violation reporting module; 11. and an administrator auditing module.
Detailed Description
The technical solution of the present invention is further explained with reference to the accompanying drawings and the specific embodiments.
As shown in fig. 1, an embodiment of a compliance quality inspection and interactive question-answering system for a live broadcast scene according to the present invention includes an audio stream data acquisition module, a text stream data acquisition module, a video stream data acquisition module, an intelligent voice transcription module, a text compliance detection module, an image compliance detection module, and an intelligent question-answering module; the audio stream data acquisition module is used for acquiring audio stream data of a live broadcast room; the text stream data acquisition module is used for acquiring message data of a live broadcast room; the video stream data acquisition module is used for acquiring video stream data of a live broadcast room; the intelligent voice transcription module is used for transcribing audio stream data into text data; the text compliance detection module is used for performing compliance detection on text data and performing comprehensive detection on commodity brief introduction information; the image compliance detection module is used for carrying out compliance detection on the video data; the intelligent question-answering module is used for answering the message questions of the consumers.
In one embodiment, an OCR recognition module is also included for recognizing text characters in the video stream data.
In one embodiment, the system further comprises an illegal pushing reminding module, and the illegal pushing reminding module is used for pushing the detected illegal events to a live broadcast room in real time.
In one embodiment, the system further comprises a live broadcast violation reporting module, wherein the live broadcast violation reporting module is used for reporting the violation by the consumer.
In one embodiment, the system further comprises an administrator auditing management module, wherein the administrator auditing management module is used for auditing the violation matters and the violation consumers by an administrator.
One embodiment of the compliance quality inspection and interactive question and answer method for the live broadcast scene comprises the following steps: (1) extracting live audio stream data, text stream data and video stream data from a live broadcast room; (2) converting the audio stream data in S1 into text data by the intelligent speech recognition model; (3) detecting and recognizing texts in video stream data through an OCR recognition model; (4) performing compliance detection on the text data in the step (1), the step (2) and the step (3) through a text compliance detection model, and performing comprehensive detection on the brief introduction information of the commodity; (5) performing compliance detection on the video stream data in the step (3) through an image compliance detection model; (6) pushing and reminding the detection results in the step (4) and the step (5) in real time in a live broadcast room through an illegal reminding module; (7) and (2) intelligently replying the left message data of the consumer in the step (1) through an intelligent interactive question-answering system.
In one embodiment, the consumer is also encouraged to report the violation content through the violation reporting module.
In one embodiment, the violation results and the reported contents are further audited through the administrator audit processing module.
In one embodiment, the step (2) comprises: (21) extracting a time-varying audio characteristic sequence in audio stream data; (22) and converting the audio stream characteristic sequence changing along with time into a corresponding text sequence through an intelligent voice recognition model.
In one embodiment, the step (3) comprises: (31) detecting texts in the real-time video stream data through a text detection algorithm; (32) recognizing the text detected in step (31) by a text recognition algorithm.
In one embodiment, the step (4) comprises: (41) directly matching forbidden sensitive words by a regular method; (42) carrying out recognition detection on a sensitive vocabulary which cannot be directly matched through a named entity recognition algorithm; (43) performing semantic analysis on the text data obtained in the steps (1), (22) and (32) through text classification and theme extraction, and performing compliance detection on the live telephone operation from a sentence level; (44) and detecting whether the anchor completely introduces brief introduction information of the commodity through a text similarity calculation model.
In one embodiment, the step (5) comprises: (51) carrying out spatial feature extraction on the image data in the step (3) through an image feature extraction model; (52) and (5) carrying out compliance detection on the features extracted in the step (51) through an image classification model.
In one embodiment, the step (6) comprises: (61) displaying and reminding the illegal item data in the step (4) and the step (5) in real time in a live broadcast room through an illegal reminding module; (62) and (5) integrating and storing the violation item data of the step (4) and the step (5).
In one embodiment, the step (7) comprises: (71) extracting semantic information of the consumer message text data in the step (1) through a semantic extraction model; (72) intelligently replying the left-word question of the consumer through an intelligent question-answering module; (73) and pushing the answer replied intelligently to the consumer who leaves the message correspondingly.
In an embodiment of the computer-readable storage medium of the present invention, a computer program is stored in the computer-readable storage medium, and the computer program can implement the compliance quality inspection and interactive question-and-answer system in the live broadcast scenario described in any embodiment of the compliance quality inspection and interactive question-and-answer system in the live broadcast scenario, and can execute the compliance quality inspection and interactive question-and-answer method in the live broadcast scenario described in any embodiment of the compliance quality inspection and interactive question-and-answer method in the live broadcast scenario.
When the device is actually operated, the specific working process can comprise the following steps:
s1: acquiring real-time audio stream data, real-time text stream data and real-time video stream data of a live broadcast client from a live broadcast room;
s2: transcribing the real-time audio stream data in the S1 into text data by using an intelligent voice recognition model;
s3: extracting text character strings in the real-time video stream data in the S2 by utilizing an independently developed OCR recognition model;
s4: performing compliance detection on the text data in S1, S2 and S3 by utilizing an autonomously developed text compliance detection model, and performing comprehensive detection on the brief introduction information of the commodity;
s5: performing compliance detection on the image data in S1 by using an image compliance detection model;
s6: the detection results in the S4 and the S5 are pushed and reminded in real time in a live broadcast room by using an autonomously developed violation reminding module;
s7: replying the left message data of the consumer in the S1 by utilizing an independently developed robot intelligent answering module;
in the working process, the compliance detection method of the text comprises the following steps: directly matching forbidden sensitive words by using a regular method; introducing a named entity recognition algorithm into the text compliance detection field, and carrying out recognition detection on sensitive words which cannot be directly matched; and performing semantic analysis on the live broadcast text conversation by using text classification and theme extraction technologies, and performing compliance detection on the live broadcast conversation from sentence level.
The above-described embodiments of the present invention can achieve the following functions or effects:
1. and capturing audio stream data, text stream data and video stream data from the live broadcast room in real time.
2. And transcribing the real-time audio stream data into text data through an intelligent voice recognition model.
3. Text data in the real-time video stream data, including words in the live room background and words in the consumer sent emoticons, is detected and recognized by an OCR recognition model. Aiming at the detection and identification of characters in an expression package, on one hand, expression package data in an actual live broadcast scene is used as model training data; on the other hand, common live scene sensitive vocabularies and expression packets are fused through an image enhancement technology, and a part of data is generated to serve as model training data. The data enhancement mode effectively improves the accuracy and recall rate of the OCR recognition model for detecting and recognizing the text in the expression package.
4. And performing compliance detection on the transcribed text data, the captured text flow data and the OCR recognized text data through a text compliance detection model, and performing comprehensive detection on the commodity brief introduction information. With regard to compliance testing, it is mainly performed by the following three ways: directly matching forbidden sensitive words by a regular method; creatively introducing a named entity recognition algorithm into the text compliance detection field, and carrying out recognition detection on sensitive words which cannot be directly matched; through text classification and theme extraction technologies, semantic analysis is carried out on live broadcast text speech, and compliance detection is carried out on the live broadcast speech from sentence level.
5. And carrying out compliance detection on the live video and the expression package picture through an image compliance detection model, wherein the image compliance detection model comprises an image feature extraction module and an image category discrimination module.
6. Based on the intelligent interactive question-answering system, the live broadcast room interacts with the consumer, and the message problem of the consumer is intelligently replied. The intelligent interactive question-answering system comprises two parts: semantic information of the left word text data of the consumers is extracted through a semantic extraction model, and intelligent reply is carried out on the left word questions of the consumers through an intelligent interactive question-answering system.
7. And the violation detection result is pushed to the live broadcast room in real time through the violation reminding module which is developed independently, and violation information of the anchor broadcast and the consumer in the live broadcast process is prompted in time.
8. And the consumer can report the illegal events of the anchor broadcast and other consumers in time through the autonomously developed live broadcast violation reporting module.
9. And the live broadcast manager is enabled to carry out auditing treatment on the violation matters and violation consumers in the live broadcast process through an independently developed manager auditing treatment module.
Finally, it should be noted that: although the present invention has been described in detail with reference to the above embodiments, it should be understood by those skilled in the art that: modifications and equivalents may be made to the embodiments of the invention without departing from the spirit and scope of the invention, which is to be covered by the claims.
Claims (15)
1. A compliance quality inspection and interactive question-answering system for a live broadcast scene is characterized by comprising an audio stream data acquisition module, a text stream data acquisition module, a video stream data acquisition module, an intelligent voice transcription module, a text compliance detection module, an image compliance detection module and an intelligent question-answering module; the audio stream data acquisition module is used for acquiring audio stream data of a live broadcast room; the text stream data acquisition module is used for acquiring message data of a live broadcast room; the video stream data acquisition module is used for acquiring video stream data of a live broadcast room; the intelligent voice transcription module is used for transcribing audio stream data into text data; the text compliance detection module is used for carrying out compliance detection on text data and carrying out comprehensive detection on commodity brief introduction information; the image compliance detection module is used for carrying out compliance detection on the video data; the intelligent question-answering module is used for answering the message questions of the consumers.
2. The live scene compliance quality inspection and interactive question-answering system of claim 1, further comprising an OCR recognition module for recognizing text characters in the video stream data.
3. The compliance quality inspection and interactive question-answering system for the live broadcast scene according to claim 1, further comprising an violation pushing reminding module, wherein the violation pushing reminding module is used for pushing the detected violation items to a live broadcast room in real time.
4. The live broadcast scene compliance quality inspection and interactive question-answering system of claim 1, further comprising a live broadcast violation reporting module, wherein the live broadcast violation reporting module is configured to report violations by consumers.
5. The compliance quality inspection and interactive question-answering system of the live scene according to claim 4, further comprising an administrator audit management module, wherein the administrator audit management module is used for an administrator to audit both the offending item and the offending consumer.
6. A compliance quality inspection and interactive question and answer method for a live broadcast scene is characterized by comprising the following steps:
(1) extracting live audio stream data, text stream data and video stream data from a live broadcast room;
(2) converting the audio stream data in S1 into text data by the intelligent speech recognition model;
(3) detecting and recognizing texts in the video stream data through an OCR recognition model;
(4) performing compliance detection on the text data in the step (1), the step (2) and the step (3) through a text compliance detection model, and performing comprehensive detection on the brief introduction information of the commodity;
(5) performing compliance detection on the video stream data in the step (3) through an image compliance detection model;
(6) pushing and reminding the detection results in the step (4) and the step (5) in real time in a live broadcast room through an illegal reminding module;
(7) and (3) intelligently replying the message data of the consumers in the step (1) through an intelligent interactive question-answering system.
7. The compliance quality inspection and interactive question-answering method of the live scene of claim 6, characterized in that the consumers are encouraged to report the violation content through the violation reporting module.
8. The compliance quality inspection and interactive question and answer method for the live broadcast scene as claimed in claim 6, characterized in that the violation results and the reported contents are further audited through an administrator audit processing module.
9. The method for compliance qualification and interactive question-answering of live scenes of claim 6, wherein the step (2) comprises: (21) extracting a time-varying audio characteristic sequence in audio stream data; (22) and converting the audio stream characteristic sequence changing along with time into a corresponding text sequence through an intelligent voice recognition model.
10. The live scene compliance quality inspection and interactive question-answering method according to claim 6, wherein the step (3) comprises: (31) detecting texts in the real-time video stream data through a text detection algorithm; (32) recognizing the text detected in step (31) by a text recognition algorithm.
11. The method for compliance qualification and interactive question-answering of live scenes according to claim 6, wherein the step (4) comprises: (41) directly matching forbidden sensitive words by a regular method; (42) carrying out recognition detection on a sensitive vocabulary which cannot be directly matched through a named entity recognition algorithm; (43) performing semantic analysis on the text data obtained in the step (1), the step (22) and the step (32) through text classification and theme extraction, and performing compliance detection on the live telephone operation from a sentence level; (44) and detecting whether the anchor completely introduces brief introduction information of the commodity or not through a text similarity calculation model.
12. The method for compliance qualification and interactive question-answering of live scenes according to claim 6, wherein the step (5) comprises: (51) carrying out spatial feature extraction on the image data in the step (3) through an image feature extraction model; (52) and (5) carrying out compliance detection on the features extracted in the step (51) through an image classification model.
13. The method for compliance qualification and interactive question-answering of live scenes according to claim 6, wherein the step (6) comprises: (61) displaying and reminding the illegal item data in the step (4) and the step (5) in real time in a live broadcast room through an illegal reminding module; (62) and (5) integrating and storing the violation item data of the step (4) and the step (5).
14. The method for compliance qualification and interactive question-answering of live scenes according to claim 6, characterized in that said step (7) comprises: (71) extracting semantic information of the consumer message text data in the step (1) through a semantic extraction model; (72) intelligently replying the left-word question of the consumer through an intelligent question-answering module; (73) and pushing the answer replied intelligently to the consumer who leaves the message correspondingly.
15. A computer-readable storage medium, wherein a compliance quality inspection and interactive question-and-answer system of a live scenario according to any one of claims 1 to 5 is stored in the computer-readable storage medium, and the compliance quality inspection and interactive question-and-answer system of the live scenario is adapted to perform the compliance quality inspection and interactive question-and-answer method of the live scenario according to any one of claims 6 to 14.
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CN115086721A (en) * | 2022-08-22 | 2022-09-20 | 深圳市稻兴实业有限公司 | Ultra-high-definition live system service supervision system based on data analysis |
CN116208802A (en) * | 2023-05-05 | 2023-06-02 | 广州信安数据有限公司 | Video data multi-mode compliance detection method, storage medium and compliance detection device |
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