CN114500587A - Future community intelligent visitor reservation management system and method based on AI voice - Google Patents
Future community intelligent visitor reservation management system and method based on AI voice Download PDFInfo
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- H—ELECTRICITY
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- G—PHYSICS
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- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
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- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
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- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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Abstract
The invention discloses a future community intelligent visitor reservation management system and method based on AI voice, and belongs to the technical field of visitor reservation management. A future community intelligent visitor reservation management system and method based on AI voice comprises an indoor intelligent terminal device, a community operation management platform and an intelligent terminal manufacturer platform; the community operation management platform comprises an AI voice platform, a community operation center management system and a visitor access control management system; the intelligent terminal device comprises an AI voice platform, an indoor intelligent terminal device, a visitor reservation voice intention database and an intelligent terminal device, wherein the AI voice platform is used for identifying and analyzing the visitor reservation voice intention of the indoor intelligent terminal device and returning the analyzed intention and result to the indoor intelligent terminal device; the high efficiency, convenience and traceability of visitor reservation can be realized.
Description
Technical Field
The invention relates to the technical field of visitor reservation management, in particular to a future community intelligent visitor reservation management system and method based on AI voice.
Background
In recent years, the digitalization and the intellectualization of communities, parks and cells are continuously developed, the management requirements of the communities/cells on personnel and visitors are continuously improved, and the demands of owners and residents on smart homes and smart communities are increased day by day. Although visitor management of a community/cell is common, the system complexity of a visitor reservation management system is high, many processes need to be audited in a manual or manual mode, the management difficulty is high, the processes are complicated, the visitor reservation management system is generally a chimney-type system, the visitor reservation management system is not communicated and linked with a community/cell edge end system or an operation management center system, information related to owners/residents and visitors is split, the information is not fully fused, and data intelligentization application is difficult to perform. For community visitor reservation, how to promote convenience and intellectualization through interactive experience upgrading, intelligent data fusion and application becomes the primary promotion target in the field.
Referring to the attached figure 2 of the specification, in the current community visitor reservation management system, a proprietor usually makes a reservation by using an APP, a WeChat applet and the like, and fills in visitor information (such as a face photo, contents of a visiting time period and the like), and then the visitor reservation management system automatically checks or checks by (property) managers of a community operation management center, after the checking is passed, the visitor information (such as the face photo, the visiting time and the like) is issued to a community/community entrance guard or an entrance guard unit through the visitor reservation management system, and simultaneously two-dimensional code information is generated, the proprietor can share a two-dimensional code with a visitor, when the visitor visits in due period, the visitor can enter the community/community through the two-dimensional code or the face access guard, and the general entrance guard unit needs to be authorized independently or opened actively by the proprietor.
The visitor reservation management mode has the following defects:
1. manual reservation: the owner needs to fill in the visitor information manually, and if the owner is cooking, doing other manual work or activities, the reservation cannot be initiated automatically and quickly.
2. Chimney type system, the procedure is tedious: the visitor reservation management system exists in a chimney mode, namely the visitor reservation management system is independent and has no communication with a community system and data, the interactivity is poor, and the intelligent data value can not be improved; if there are multi-level community/community access controls and unit access controls in the community, the reservation information may need to be matched and filled many times because the system is not open and the resident and space information are not mapped, and the reservation process is cumbersome.
3. Visitor reservation and the unable accurate backtracking of information of going into the garden and convenient notice: visitor reservation record that owner initiated is inconvenient to look over and backtrack, and can't correspond the visitor and specifically get into garden or unit door from certain entrance guard at certain time accurately, and after the visitor got into community/district, there was not direct-perceived convenient route guide, and owner also can not receive warm, timely notice and warning.
Disclosure of Invention
1. Technical problem to be solved
Aiming at the problems in the prior art, the invention aims to provide a future community intelligent visitor reservation management system and method based on AI voice, which can realize the high efficiency, convenience and traceability of visitor reservation.
2. Technical scheme
In order to solve the above problems, the present invention adopts the following technical solutions.
A future community intelligent visitor reservation management system based on AI voice comprises indoor intelligent terminal equipment, a community operation management platform and an intelligent terminal manufacturer platform;
the community operation management platform comprises an AI voice platform, a community operation center management system and a visitor access control management system;
the intelligent terminal device comprises an AI voice platform, an indoor intelligent terminal device, a visitor reservation voice intention database and an intelligent terminal device, wherein the AI voice platform is used for identifying and analyzing the visitor reservation voice intention of the indoor intelligent terminal device and returning the analyzed intention and result to the indoor intelligent terminal device;
the indoor intelligent terminal device is in signal connection with the intelligent terminal manufacturer platform and is used for reporting visitor reservation information to the intelligent terminal manufacturer platform;
the equipment information of the indoor intelligent terminal equipment is synchronously reported to a community operation center management system through an intelligent terminal manufacturer platform;
the intelligent terminal manufacturer platform is in signal connection with the community operation center management system; the intelligent terminal manufacturer platform is used for reporting result data obtained after analyzing and processing the received visitor reservation information to the community operation center management system;
the community operation center management system stores owner information and is in signal connection with the visitor access control management system; the community operation center management system is used for initiating reservation information registration to the visitor and sending the reservation information after completion of registration to the visitor access control management system;
and the visitor access control management system is used for controlling the opening of the corresponding community access control equipment and the unit access control equipment according to the received reservation information and sending the visitor two-dimensional code to the community operation center management system.
Furthermore, the indoor intelligent terminal device comprises an ultra-pole screen, an intelligent sound box and a voice panel.
Further, the AI voice platform comprises a voiceprint recording module, an information storage module, a voice-to-text module, a communication module and an identity judgment module.
A future community intelligent visitor reservation management method based on AI voice is applied to a future community intelligent visitor reservation management system based on AI voice, and comprises the following steps:
s1, voice visitor reservation initiation and information issuing:
s10, the owner wakes up the indoor intelligent terminal device by using the wake-up word voice indoors, and the indoor intelligent terminal device reports the voice data to the AI voice platform;
s11, carrying out voice and voiceprint recognition on the reported voice data information by the AI voice platform, initiating a plurality of rounds of voice dialogue questions and answers to the owner by the indoor intelligent terminal equipment after the intention of the visitor reservation is recognized, and finishing the dialogue after the visitor information is confirmed to be correct;
s12, after completing owner identity identification and intention conversion of visitor reservation, the indoor intelligent terminal device reports the converted result to the intelligent terminal manufacturer platform in a text format, and the intelligent terminal manufacturer platform completes information analysis and reports the intention of visitor reservation and result information to the community operation center management system;
s13, the community operation center management system correspondingly matches the intelligent terminal device information, visitor reservation information and owner information with the community access control and unit access control devices where the owners are located, then sends short messages to the visitors, the short messages are embedded with H5 pages, the visitors can register predicted visit time and upload face pictures and license plate information based on the H5 pages after receiving the short messages, and after completing visitor reservation information synchronization, the community operation center management system sends the visitor reservation information, the corresponding community access control and unit access control device IDs to the visitor access control management system;
s14, the visitor access control management system issues the visitor reservation time, the face picture or the license plate information to corresponding access control equipment according to the access control equipment ID, the successful issuing result is synchronized to the visitor access control management system by the access control equipment, and the visitor access control management system sends the successful issuing notification information and the visitor two-dimensional code information to the community operation center management system;
s15, after receiving the successful issuing notification information, the community operation center management system draws and generates a visitor route guide map according to the community plan map and by combining the position information of the community access control and the unit access control of the owner, and the visitor route guide map and the visitor two-dimensional code information are synchronized to a visitor short message H5 interface through the community operation center management system;
s2, voice visitor entering community notification:
s20, after the visitor makes a reservation, in an appointed time range, using a human face or a two-dimensional code to pass through a community access control and a unit access control, and synchronously reporting the information entering the community to a community operation center management system through a visitor access control management system;
s21, after receiving the information of the visitor entering the community, the community operation center management system matches the intelligent terminal device information corresponding to the owner information, and then issues the information of the visiting area to the intelligent terminal manufacturer platform;
s22, the intelligent terminal manufacturer platform sends the visitor information to the indoor intelligent terminal device, information reminding is displayed on the device, voice broadcasting is carried out, and finally voice notification of the visitor information is achieved;
s3, voice visitor reservation record inquiry:
s30, the owner wakes up the indoor intelligent terminal device by using the wake-up word voice indoors, and the indoor intelligent terminal device reports the voice data to the AI voice platform;
s31, the AI voice platform carries out voice and voiceprint recognition on the reported voice data information, after the intention of visitor reservation record query is recognized, the result is transmitted back to the intelligent terminal device, and the intelligent terminal device reports the intention of visitor reservation record query and the device information to the intelligent terminal manufacturer platform;
s32, the intelligent terminal manufacturer platform analyzes data and reports visitor reservation record inquiry information to the community operation center management system, the community operation center management system matches the owner and the equipment information through a background, inquires the recent visitor reservation record information of the owner and returns the reservation record information to the intelligent terminal manufacturer platform;
s33, the intelligent terminal manufacturer platform issues the reservation recording information to the indoor intelligent terminal equipment, then the indoor intelligent terminal equipment carries out recording display and voice broadcast, and finally the reservation recording inquiry of the voice visitor is achieved.
Further, the multiple rounds of voice dialog question answering in S11 include several rounds: in the first round, the indoor intelligent terminal equipment inquires the mobile phone number of the visitor, and the owner replies the mobile phone number of the visitor by voice; and in the second round, the indoor intelligent terminal equipment confirms the mobile phone number and the owner replies confirmation.
Further, the converted result of the indoor intelligent terminal device in S12 includes basic information (device mac address, location, device ID, etc.) of the indoor intelligent terminal device, owner identity information, intention of the visitor reservation, and initiation time of the visitor reservation.
Further, the visitor reservation recording information in S32 includes a reservation time, whether to enter the community, a time to enter the community entrance guard and a unit entrance guard, and a visitor reservation route guide map.
3. Advantageous effects
Compared with the prior art, the invention has the advantages that:
the scheme can realize high efficiency, convenience and traceability of visitor reservation.
And (II) upgrading and optimizing the initiation and reservation modes of visitor reservation through the intelligent terminal and AI voice: the intelligent voice technology is integrated with the intelligent terminal, the business system is linked, the initiation and application of the AI voice visitor reservation are completed, the limitation of manually filling in information is eliminated, and the owner can conveniently fill in the visitor information and make a reservation successfully while processing other affairs.
And thirdly, the community operation center management system is linked with the visitor access control management system and the three-party system of the intelligent terminal manufacturer platform, so that automatic data matching of owner and visitor information, space meta-information and multi-level community/community access control is realized, the reservation flow is optimized, and the automatic and intelligent use value of data is improved.
And fourthly, through the voice visitor reservation information notification and the reservation recording backtracking, the visitor reservation and the complete link tracking of the visitor passage are realized, the reservation information can be conveniently checked and backtracked by the owner, and warm, intelligent and precise services are brought to the owner.
And fifthly, the visitor can pass more intuitively and conveniently by means of the route map guided by the visitor, the possibility of the visitor getting lost is effectively avoided, and the route searching time is saved.
Drawings
FIG. 1 is a block diagram of the modules of the present invention;
FIG. 2 is a block diagram of the prior art of the present invention;
FIG. 3 is a timing diagram of the present invention.
Detailed Description
Please refer to fig. 1-3, which are schematic diagrams illustrating a future community intelligent visitor reservation management system based on AI voice, and the system includes an indoor intelligent terminal device, a community operation management platform, and an intelligent terminal manufacturer platform.
The community operation management platform comprises an AI voice platform, a community operation center management system and a visitor access control management system.
The owner can awaken the indoor intelligent terminal device through voice, the indoor intelligent terminal device is in signal connection with the AI voice platform, the indoor intelligent terminal device can report voice intention data reserved by the visitor to the AI voice platform, and the AI voice platform is used for identifying and analyzing the voice intention reserved by the visitor of the indoor intelligent terminal device and returning the analyzed intention and result to the indoor intelligent terminal device.
The indoor intelligent terminal device is in signal connection with the intelligent terminal manufacturer platform and is used for reporting visitor reservation information to the intelligent terminal manufacturer platform.
And the equipment information of the indoor intelligent terminal equipment is synchronously reported to a community operation center management system through an intelligent terminal manufacturer platform.
The intelligent terminal manufacturer platform is in signal connection with the community operation center management system; and the intelligent terminal manufacturer platform is used for reporting result data obtained after the received visitor reservation information is analyzed and processed to the community operation center management system.
The community operation center management system stores owner information and is in signal connection with the visitor access control management system; the community operation center management system is used for initiating reservation information registration to the visitor and sending the reservation information after completion of the registration to the visitor access control management system.
And the visitor access control management system is used for controlling the opening of the corresponding community (cell) access control equipment and the unit access control equipment according to the received reservation information and sending the visitor two-dimensional code to the community operation center management system.
The indoor intelligent terminal equipment comprises a super screen, an intelligent sound box and a voice panel (liquid crystal screen), and one or more sets of intelligent terminal equipment can be installed indoors according to the needs of an owner.
The AI voice platform comprises a voiceprint recording module, an information storage module, a voice-to-text module, a communication module and an identity judgment module, and the interaction capacity of AI voice needs to be integrated in the intelligent terminal equipment through SDK or other modes.
A future community intelligent visitor reservation management method based on AI voice is applied to a future community intelligent visitor reservation management system based on AI voice, and comprises the following steps:
s1, voice visitor reservation initiation and information issuing:
s10, the owner uses the awakening words (such as 'stars, visitor reservation' or 'stars, guests visit' and the like) to awaken the indoor intelligent terminal device by voice indoors, and the indoor intelligent terminal device reports the voice data to the AI voice platform;
s11, carrying out voice and voiceprint recognition on the reported voice data information by the AI voice platform, initiating a plurality of rounds of voice dialogue questions and answers to the owner by the indoor intelligent terminal equipment after the intention of the visitor reservation is recognized, and finishing the dialogue after the visitor information is confirmed to be correct;
s12, after completing owner identity identification and intention conversion of visitor reservation, the indoor intelligent terminal device reports the converted result to the intelligent terminal manufacturer platform in a text format, and the intelligent terminal manufacturer platform completes information analysis and reports the intention of visitor reservation and result information to the community operation center management system;
s13, the community operation center management system correspondingly matches the intelligent terminal equipment information, the visitor reservation information and the owner information with the community access control and unit access control equipment where the owner is located, then sends a short message to the visitor, the short message is embedded with an H5 page, the visitor can register the predicted visit time and upload the face picture and the license plate information based on the H5 page after receiving the short message, and the community operation center management system sends the visitor reservation information, the corresponding community access control and unit access control equipment ID to the visitor access control management system after completing the synchronization of the visitor reservation information;
s14, the visitor access control management system issues the visitor reservation time, the face picture or the license plate information to corresponding access control equipment according to the access control equipment ID, the successful issuing result is synchronized to the visitor access control management system by the access control equipment, and the visitor access control management system sends the successful issuing notification information and the visitor two-dimensional code information to the community operation center management system;
s15, after receiving the successful issuing notification information, the community operation center management system draws and generates a visitor route guide map according to the community plan map and by combining the position information of the community access control and the unit access control of the owner, and the visitor route guide map and the visitor two-dimensional code information are synchronized to a visitor short message H5 interface through the community operation center management system;
s2, voice visitor entering community (or entering park) notification:
s20, after the visitor makes a reservation successfully, in an appointed time range, using a face or a two-dimensional code to pass through a community access control and a unit access control, and synchronously reporting the information entering the community (or entering the garden) to a community operation center management system through a visitor access control management system;
s21, after receiving the information of the visitor entering the community, the community operation center management system matches the intelligent terminal device information corresponding to the owner information (spatial information such as buildings, units, house numbers and the like), and then issues the information of entering the community (or entering the garden) to the intelligent terminal manufacturer platform;
s22, the intelligent terminal manufacturer platform sends the visitor information to the indoor intelligent terminal device, information reminding is displayed on the device, voice broadcasting is carried out, and finally voice notification of the visitor information is achieved;
s3, voice visitor reservation record inquiry:
s30, the owner wakes up the indoor intelligent terminal device by using the wake-up word voice indoors, and the indoor intelligent terminal device reports the voice data to the AI voice platform;
s31, the AI voice platform carries out voice and voiceprint recognition on the reported voice data information, after the intention of visitor reservation record query is recognized, the result is transmitted back to the intelligent terminal device, and the intelligent terminal device reports the intention of visitor reservation record query and the device information to the intelligent terminal manufacturer platform;
s32, the intelligent terminal manufacturer platform analyzes data and reports visitor reservation record inquiry information to the community operation center management system, the community operation center management system matches the owner and the equipment information through a background, inquires the recent visitor reservation record information of the owner and returns the reservation record information to the intelligent terminal manufacturer platform;
s33, the intelligent terminal manufacturer platform issues the reservation recording information to the indoor intelligent terminal equipment, then the indoor intelligent terminal equipment carries out recording display and voice broadcast, and finally the reservation recording inquiry of the voice visitor is achieved.
The multiple rounds of voice dialog question answering in S11 include several rounds: in the first round, the indoor intelligent terminal equipment inquires the mobile phone number of the visitor, and the owner replies the mobile phone number of the visitor by voice; and in the second round, the indoor intelligent terminal equipment confirms the mobile phone number and the owner replies confirmation.
The converted result of the indoor intelligent terminal device in S12 includes basic information (device mac address, location, device ID, etc.) of the indoor intelligent terminal device, owner identity information, intention of visitor reservation, and visitor reservation initiation time.
The visitor reservation recording information in S32 includes a reservation time, whether to enter the community, a time to enter and exit the community access control and the unit access control, and a visitor reservation route guide map.
Claims (7)
1. Future community intelligence visitor reservation management system based on AI pronunciation, its characterized in that: the intelligent terminal comprises indoor intelligent terminal equipment, a community operation management platform and an intelligent terminal manufacturer platform;
the community operation management platform comprises an AI voice platform, a community operation center management system and a visitor access control management system;
the intelligent terminal device comprises an AI voice platform, an indoor intelligent terminal device, a visitor reservation voice intention database and an intelligent terminal device, wherein the AI voice platform is used for identifying and analyzing the visitor reservation voice intention of the indoor intelligent terminal device and returning the analyzed intention and result to the indoor intelligent terminal device;
the indoor intelligent terminal device is in signal connection with the intelligent terminal manufacturer platform and is used for reporting visitor reservation information to the intelligent terminal manufacturer platform;
the equipment information of the indoor intelligent terminal equipment is synchronously reported to a community operation center management system through an intelligent terminal manufacturer platform;
the intelligent terminal manufacturer platform is in signal connection with the community operation center management system; the intelligent terminal manufacturer platform is used for reporting result data obtained after analyzing and processing the received visitor reservation information to the community operation center management system;
the community operation center management system stores owner information and is in signal connection with the visitor access control management system; the community operation center management system is used for initiating reservation information registration to the visitor and sending the reservation information after completion of registration to the visitor access control management system;
and the visitor access control management system is used for controlling the opening of the corresponding community access control equipment and the corresponding unit access control equipment according to the received reservation information and sending the visitor two-dimensional code to the community operation center management system.
2. The AI voice-based future community intelligent visitor reservation management system of claim 1, wherein: the indoor intelligent terminal device comprises a super screen, an intelligent sound box and a voice panel.
3. The AI voice-based future community intelligent visitor reservation management system of claim 1, wherein: the AI voice platform comprises a voiceprint recording module, an information storage module, a voice-to-character module, a communication module and an identity judgment module.
4. Future community intelligent visitor reservation management method based on AI voice, applied to future community intelligent visitor reservation management system based on AI voice as claimed in any of claims 1-3, characterized in that: the method comprises the following steps:
s1, voice visitor reservation initiation and information issuing:
s10, the owner wakes up the indoor intelligent terminal device by using the wake-up word voice indoors, and the indoor intelligent terminal device reports the voice data to the AI voice platform;
s11, carrying out voice and voiceprint recognition on the reported voice data information by the AI voice platform, initiating a plurality of rounds of voice dialogue questions and answers to the owner by the indoor intelligent terminal equipment after the intention of the visitor reservation is recognized, and finishing the dialogue after the visitor information is confirmed to be correct;
s12, after completing owner identity identification and intention conversion of visitor reservation, the indoor intelligent terminal device reports the converted result to the intelligent terminal manufacturer platform in a text format, and the intelligent terminal manufacturer platform completes information analysis and reports the intention of visitor reservation and result information to the community operation center management system;
s13, the community operation center management system correspondingly matches the intelligent terminal device information, visitor reservation information and owner information with the community access control and unit access control devices where the owners are located, then sends short messages to the visitors, the short messages are embedded with H5 pages, the visitors can register predicted visit time and upload face pictures and license plate information based on the H5 pages after receiving the short messages, and after completing visitor reservation information synchronization, the community operation center management system sends the visitor reservation information, the corresponding community access control and unit access control device IDs to the visitor access control management system;
s14, the visitor access control management system issues the visitor reservation time, the face picture or the license plate information to corresponding access control equipment according to the access control equipment ID, the successful issuing result is synchronized to the visitor access control management system by the access control equipment, and the visitor access control management system sends the successful issuing notification information and the visitor two-dimensional code information to the community operation center management system;
s15, after receiving the successful issuing notification information, the community operation center management system draws and generates a visitor route guide map according to the community plan map and by combining the position information of the community access control and the unit access control of the owner, and the visitor route guide map and the visitor two-dimensional code information are synchronized to a visitor short message H5 interface through the community operation center management system;
s2, voice visitor entering community notification:
s20, after the visitor makes a reservation, in an appointed time range, using a human face or a two-dimensional code to pass through a community access control and a unit access control, and synchronously reporting the information entering the community to a community operation center management system through a visitor access control management system;
s21, after receiving the information of the visitor entering the community, the community operation center management system matches the intelligent terminal device information corresponding to the owner information, and then issues the information of the visiting area to the intelligent terminal manufacturer platform;
s22, the intelligent terminal manufacturer platform sends the visitor information to the indoor intelligent terminal device, information reminding is displayed on the device, voice broadcasting is carried out, and finally voice notification of the visitor information is achieved;
s3, voice visitor reservation record inquiry:
s30, the owner wakes up the indoor intelligent terminal device by using the wake-up word voice indoors, and the indoor intelligent terminal device reports the voice data to the AI voice platform;
s31, the AI voice platform carries out voice and voiceprint recognition on the reported voice data information, after the intention of visitor reservation record query is recognized, the result is transmitted back to the intelligent terminal device, and the intelligent terminal device reports the intention of visitor reservation record query and the device information to the intelligent terminal manufacturer platform;
s32, the intelligent terminal manufacturer platform analyzes data and reports visitor reservation record inquiry information to the community operation center management system, the community operation center management system matches the owner and the equipment information through a background, inquires the recent visitor reservation record information of the owner and returns the reservation record information to the intelligent terminal manufacturer platform;
s33, the intelligent terminal manufacturer platform issues the reservation recording information to the indoor intelligent terminal equipment, then the indoor intelligent terminal equipment carries out recording display and voice broadcast, and finally the reservation recording inquiry of the voice visitor is achieved.
5. The AI voice-based future community intelligent visitor reservation management method of claim 4, wherein: the multiple rounds of voice dialog question answering in S11 include several rounds: in the first round, the indoor intelligent terminal equipment inquires the mobile phone number of the visitor, and the owner replies the mobile phone number of the visitor by voice; and in the second round, the indoor intelligent terminal equipment confirms the mobile phone number and the owner replies confirmation.
6. The AI voice based future community intelligent visitor reservation management method of claim 4, wherein: the converted result of the indoor intelligent terminal device in the S12 includes basic information of the indoor intelligent terminal device, owner identity information, intention of visitor reservation, and visitor reservation initiation time.
7. The AI voice based future community intelligent visitor reservation management method of claim 4, wherein: the visitor reservation recording information in S32 includes a reservation time, whether to enter the community, a time to enter and exit the community access control and the unit access control, and a visitor reservation route guide map.
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