CN114036111A - Service processing working hour statistical method and device - Google Patents
Service processing working hour statistical method and device Download PDFInfo
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- CN114036111A CN114036111A CN202111351070.8A CN202111351070A CN114036111A CN 114036111 A CN114036111 A CN 114036111A CN 202111351070 A CN202111351070 A CN 202111351070A CN 114036111 A CN114036111 A CN 114036111A
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- G06—COMPUTING; CALCULATING OR COUNTING
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- G06F16/10—File systems; File servers
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- G06F16/164—File meta data generation
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- G—PHYSICS
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- G—PHYSICS
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/10—File systems; File servers
- G06F16/16—File or folder operations, e.g. details of user interfaces specifically adapted to file systems
- G06F16/168—Details of user interfaces specifically adapted to file systems, e.g. browsing and visualisation, 2d or 3d GUIs
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Abstract
The invention relates to the technical field of information, and provides a method and a device for counting working hours of business processing, wherein the method comprises the following steps: creating a folder and a written document, and naming the folder and the written document by using a name containing a case number; selecting a monitored associated object; monitoring a related process running in a current operation interface, entering an activation state when the current operation process of the mouse or the keyboard is the related process, and recording a time node; closing the current associated process, performing a non-associated process on the mouse or the keyboard, and recording a time node when the stay time of the mouse and the keyboard cursor exceeds the preset time; and circulating the activation and termination states until the name of the document written in the folder is changed into a manuscript containing the case number, and finishing timing. The invention can accurately count the discrete effective time in the writing process, thereby accurately calculating the effective working hour in the writing process.
Description
Technical Field
The invention relates to the technical field of computers, in particular to a method and a device for counting working hours of business processing.
Background
With the rapid development of computer technology, the internet gradually moves into the big data era, so that more and more time is spent on using computers by users, especially for agents engaged in patent writing. Therefore, it is important to help the agent acquire the effective time to work with the computer during the writing process. In addition, the statistics of the effective working hours of each link in the writing process is also one of the standards for evaluating the understanding degree, writing efficiency, concentration degree and response efficiency of the agent to the corresponding technology.
However, the patent writing process is not done at once, but requires multiple writings to complete the final finalize. In the conventional statistical method for writing effective working hours for patents, the effective working hours for completing patents are generally estimated only by the working period of the patents or a method of self-counting scattered time by an agent. This can result in inaccurate statistics for the effective time of the patent writing process.
Disclosure of Invention
One of the technical problems solved by the embodiment of the invention is to solve the problems that the effective working hour statistics in the patent writing process is inaccurate and the working hour efficiency of an agent at different stages cannot be finely managed due to the fact that the agent estimates the effective working hour of patent completion through the construction period of a patent or the self-counting of the agent.
The invention adopts the following technical scheme:
in a first aspect, the present invention provides a method for counting working hours of service processing, including:
creating a patent folder and a patent document, and naming the patent folder and the patent document by using the name containing the case number; adding the case number to the file name of the corresponding patent filing material and storing the case number in the folder;
monitoring each associated object under the appointed case number;
monitoring a currently running association process corresponding to an association object, confirming that the work of case numbers mapped by the association process enters an activation state when the current process of touch screen, mouse or keyboard operation is the association process, and recording an initial time node; when the current associated process is closed, the non-associated process operation is carried out on a touch screen, a mouse or a keyboard, the associated process operation is carried out on the touch screen, the mouse or the keyboard under other case numbers, or the interface dwell time exceeds a first preset time, the work of the case number mapped by the associated process is confirmed to enter an end state, and an end time node is recorded;
circularly activating and ending the state until the name of the document written in the folder under the corresponding case number is changed into a manuscript containing the corresponding case number, and ending the timing;
the naming of the patent documents in the same patent folder respectively comprises a primary draft, an IPR review draft and a final draft, and the time length required by an agent to complete the writing of the patent documents is obtained according to the time distribution occupied by the interaction process of the patent documents in an activation state.
Preferably, the associated object specifically includes:
one or more of input method software, patent filing materials, patent documents, browsers, attached files in patent folders and communication tools;
and respectively operating and generating processes by input method software, patent filing materials, patent documents, browsers, attached files in patent folders and communication tools as the associated processes of the associated objects.
Preferably, when the associated object includes patent filing material, patent document, browser, and input method software, the monitoring of the currently running associated process corresponding to the associated object specifically includes:
monitoring and opening a correlation process corresponding to the patent filing material and/or the patent document, combing out key words contained in the patent filing material through semantic recognition, and at the moment, confirming that the work of case numbers mapped by the correlation process enters an activation state;
after opening the patent documentation and/or the material of the handed over, confirming the judgment of maintaining the activated state when the current process of the operation of the relevant touch screen, mouse or keyboard is written corresponding to the patent documentation and/or the patent document;
after the intersection material and/or the patent document are/is opened, when the current process of the operation of a related touch screen, a mouse or a keyboard corresponds to the browser, and the content input in the browser by the input method software is matched with the keyword, the judgment of maintaining the activation state is confirmed; when the operation time of a touch screen, a mouse or a keyboard in the browser reaches a second preset time quickly relative to the moment when the content input by the input method software last time is matched with the keyword, capturing a webpage opened by the browser through webpage content, confirming that the current webpage content contains the keyword matched with the keyword, maintaining the activated state judgment, and otherwise, confirming that the work of case numbers mapped by the association process enters an end state;
and if the webpage content saving or link object downloading operation to the folder named by the corresponding case number is triggered by the browser in the period relative to the moment when the content input by the latest input method software is matched with the keyword, the second preset time is started to be re-timed from the current time for triggering the webpage content saving or link object downloading.
Preferably, when the associated object includes input method software, patent filing materials, patent documents, a browser, and an exchange communication tool, where the exchange communication tool includes a voice telephone, network chat software, and a mailbox, the monitoring of the currently running associated process corresponding to the associated object specifically includes:
monitoring and opening a correlation process corresponding to the patent filing material, and combing out keywords, case numbers, inventor names, inventor telephones and inventor mailboxes contained in the patent filing material through semantic recognition;
when the current process of the touch screen, mouse or keyboard operation corresponds to the patent filing material or the patent document, confirming to enter an activation state or maintaining the activation state for judgment;
when the current process of touch screen, mouse or keyboard operation corresponds to the mailbox, and the content input in the mailbox by the input method software is matched with the inventor mailbox, the keyword and/or the case number, confirming to enter an activation state or maintaining the activation state for judgment;
when the smart phone monitors that the current process is a voice call, identifying whether the name of a currently dialed contact is the same as the name of the inventor and/or the number of the dialed contact is the same as the number of the inventor, and if the name of the currently dialed contact is the same as the name of the inventor, confirming to enter an activation state or maintaining the activation state for judgment;
when the current process is monitored to be the network chat software, matching the content input in the network chat software by the input method software with the keyword, and/or confirming to enter an activation state or maintaining the activation state for judgment according to the matching of the selected sent message object in the network chat software with the name of the inventor;
the determination of confirming to enter the activation state or maintaining the activation state is determined according to whether the previous round of entering the activation state is finished, and if the previous round of entering the activation state is finished, the entering of the activation state is confirmed at the moment; if not, the activation state judgment is maintained at the moment.
Preferably, the time length of the current process operated by the mouse or the keyboard is the time length of the associated process; distinguishing patent filing materials, patent documents, browsers and communication tools, and obtaining the time length required by an agent to understand the technical scheme according to the time distribution occupied by the interactive process of the patent filing materials, the browsers and the communication tools in an activated state; obtaining the time length required by an agent to complete writing of the patent document according to the time distribution occupied by the interactive process of the patent document in the activation state; and obtaining the composition mode of the agent communication mode, the composition distribution of the mailbox mode, the network chat software mode and the voice telephone mode according to the time distribution of the communication and communication tool.
Preferably, when the naming of the patent document includes a primary manuscript, an IPR review manuscript, and a manuscript setting respectively, the time length required for the agent to complete writing of the patent document is obtained according to the time distribution occupied by the interactive process of the patent document in the activated state, and specifically, the method further includes:
before confirming that a document containing an IPR audit draft as a document naming element appears in a patent folder, obtaining the time length required by an agent to write a primary draft of a patent document according to the time distribution occupied by the interaction process of the patent document in an activation state;
before confirming that the document containing the manuscript as the document naming element appears in the patent folder, the time length required by the agent to finish the IRP review manuscript modification of the patent document is obtained according to the time distribution occupied by the interaction process of the patent document in the activation state.
Preferably, when browsing the received mail, according to one or more items of case numbers contained in the corresponding mail subjects, matching of the sender address of the mail with the inventor mailbox and/or matching of the mail text content with the keyword, confirming to enter the activation state or maintaining the activation state judgment;
and confirming to enter an activated state or maintaining the activated state judgment according to a matching mode of the name of the corresponding chat object and the name of the inventor and/or a matching mode of the mobile phone number of the corresponding chat object and the telephone of the inventor when passively receiving the voice telephone and/or network chat.
Preferably, when the associated object includes a patent filing material, a patent document, and an attached file in a patent folder, the monitoring a currently running associated process corresponding to the associated object specifically includes:
confirming to enter an activation state or maintaining the activation state judgment when the current process of mouse or keyboard operation corresponds to the patent filing material or the patent document;
when monitoring that a new file object is involved in the patent folder, confirming to enter an activated state or maintaining the activated state for judgment, and refreshing the timing of the first preset time;
confirming to enter an activation state or maintaining the activation state judgment when the condition that the file objects related to the patent folder are opened and browsed is monitored; the file objects comprise videos, pictures, model files and other format documents.
In a second aspect, a device for counting working hours of patent business processing is used for counting effective working hours of patent writing, the device comprises:
at least one processor 21; at least one memory 22; wherein the at least one processor 21 and the at least one memory 22 are communicatively connected to each other, and the at least one memory 22 stores instructions executable by the at least one processor 21, and the instructions are executed by the at least one processor 21, so that the at least one processor 21 can perform the man-hour statistical method for patent service processing provided by the present invention.
The embodiment of the invention acquires the time length of the association process in the patent writing process by monitoring the association process on the premise of acquiring the input method, the folder, the mobile phone call and the monitoring authority of the browser; the invention can accurately count the discrete effective time in the writing process by monitoring the associated process, thereby accurately calculating the effective working hours in the writing process. By the method, on one hand, the problem that the effective working hours are not accurate when an agent calculates by itself or estimates by using the patent construction period can be effectively avoided; on the other hand, the effect of counting the effective working hours of a plurality of patents at the same time can be achieved by monitoring the association processes of different patents, and the working level of an agent can be further seen. And the labor hour efficiency of the agent in multiple stages of writing the initial draft, IPR interactive draft and finalizing draft can be finely managed and counted.
Drawings
FIG. 1 is a flowchart of a method for counting working hours of business processing according to an embodiment of the present invention;
FIG. 2 is a flowchart of a method for counting working hours of business processing according to an embodiment of the present invention;
FIG. 3 is a flowchart of a method for counting working hours of business processing according to an embodiment of the present invention;
FIG. 4 is a flowchart of a method for counting working hours of business processing according to an embodiment of the present invention;
FIG. 5 is a schematic diagram of a method for counting working hours of business processing according to an embodiment of the present invention to calculate effective working hours;
FIG. 6 is a schematic diagram of a method for counting working hours of business processing according to an embodiment of the present invention to calculate effective working hours;
fig. 7 is a schematic diagram of a service processing labor hour counting device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
Conventional statistical patent writing methods for effective working hours are generally of two types: one method is to calculate the effective working hours by using the working period of the patent, for example, the patent is received to the writing task at 4/8 th in 2021, the manuscript setting of the patent is completed at 20 th in 4/2021, and the statistical effective working hours are 13 days; another method is to count the working hours of the patents by itself, for example, the time is counted at 8 am, the patent manuscript is completed at 5 pm on the same day, and the effective working hours for counting the completion of the manuscript is 9 hours. Both methods are manual calculation, and during the patent writing process, some operations of non-related processes are obviously not excluded, so that the result of inaccurate statistics and validity man-hour is caused.
By using the preferred scheme of the method of the invention and using the obtained monitoring authority to monitor the associated process, the effective duration spent in understanding the scheme, communicating with the inventor, writing patent documents and other processes in the writing process of the agent can be accurately obtained. The listed related objects can just cover the whole process of patent writing, and a feasible basis is provided for a computer to accurately count the effective working hours of the patent writing process.
The invention can count the time lengths of different association processes by adopting different monitoring means for different association objects. The man-hour profile of the writing process can be drawn by the time spent on different associated objects. Through the man-hour distribution diagram, the mastery degree, the writing efficiency, the writing concentration degree, the response efficiency and other conditions of the patent agent in the field can be known.
In addition, the technical features involved in the embodiments of the present invention described below may be combined with each other as long as they do not conflict with each other.
Example 1
The embodiment 1 of the invention provides a working hour statistical method for business processing, wherein the statistical method for processing time is used for counting the effective time of a writing process by a method of monitoring an associated process. Due to the fact that the related objects of different patents are different, effective working hours of a single patent can be counted, and the effect of counting the respective effective working hours of a plurality of patents at the same time can be achieved. The following illustrates the main process of the present invention, as shown in fig. 1, including:
in step 201, creating a patent folder and a patent document, and naming the patent folder and the patent document by using a name containing a case number; and adding the case number to the file name of the corresponding patent filing material and storing the case number in the folder.
Based on the characteristics of the agency industry, when an agent accepts a patent commission, a folder of the patent is usually established, and materials related to the patent, such as a material of filing, a written document, a picture file and the like, are all put into the established folder. In addition, for ease of distinction and lookup, the attorney will use the case number of this book to name the folders, the underlying material, and the written document.
The embodiment of the invention is the entry point and the root of the implementation of the scheme of the invention, namely, the technical definition is carried out through the uniform naming format of the file folders related to the cases, so as to pull the realizability of the whole subsequent scheme. As is known from the behavior specifications of the agency industry, when each patent case is filed and assigned to a specific agent, the corresponding agent will first obtain the case number of the corresponding case, which is also referred to as the case number for short hereinafter (the case number here is the unique number defined for managing cases in a unified manner in each agency, and is usually only applicable in each agency). In the actual operation process, the patent name may be adjusted in the case processing process, but the case number is much less likely to be modified, and the case number adjustment may be involved only in the case of modifying the application type, which is not considered in the important consideration of the technical scheme of the present invention. For example: the case number of a certain agency is ' WH21010801 ', wherein ' WH ' stands for Wuhan's abbreviation, ' 210108 ' stands for year, month and day, namely 2021, 1 month and 8 days, ' 01 ' stands for Japanese filing number, and two digits are reserved correspondingly, namely, the total number of single-day filing is set to be less than 99, and the application type is not introduced in the example.
In step 202, each associated object under the specified case number is listened to.
The listening to the associated object is described herein as being performed on the premise of obtaining the listening right of the corresponding associated object. In the process of patent writing, the associating object specifically includes: one or more of input method software, patent filing materials, patent documents, browsers, attached files in patent folders and communication tools. And the processes generated by the respective operations of the input method software, the patent filing materials, the patent documents, the browser, the attached files in the patent folder and the communication tool are the associated processes of the associated objects, which are also referred to as the associated processes for short.
Different monitoring modes are adopted for different associated objects in a mode of listing the associated objects. In the following, the implementation of the scheme will be described with the most typical and most heavy mouse and keyboard as the listening mode, and considering the complexity of the associated objects, the more complicated listening mode will be described in detail in the following extended embodiments of the present invention.
In a preferred implementation, the technical solution proposed in the embodiment of the present invention may provide a similar operation interface, and one of the input parameters of the corresponding operation interface is the case number of the patent case for which the user currently wants to count the working hours. The method can further simplify the operation and maintenance complexity of the system, namely for a background program, the background program only needs to traverse one round of folders and determine the folder position corresponding to the case number acquired by the current operation interface, and then the subsequent side can have directive special monitoring of the associated operation in the corresponding folder to complete the statistical task initiated by the user, so that the computer resources are effectively utilized. As a parallel alternative, the system may not provide the above-mentioned operation entry for inputting the case number, but perform a universal statistical scheme, that is, as long as the program of the statistical method proposed by the present invention is executed, all the working hours reflected by the operations associated with the case number are counted, and even in such a scheme, the necessary operations in one step need to be completed, that is, the backend program executed by the statistical method needs to import the numbering rules of the agent monitored by the backend program in advance.
In step 203, monitoring a currently running association process corresponding to an association object, when the current process of touch screen, mouse or keyboard operation is the association process, confirming that the work of case numbers mapped by the association process enters an activation state, and recording a starting time node; when the current associated process is closed, the non-associated process operation is carried out on the touch screen, the mouse or the keyboard, the associated process operation is carried out on the touch screen, the mouse or the keyboard under other case numbers, or the interface dwell time exceeds a first preset time, the condition that the work of the case number mapped by the associated process enters an end state is confirmed, and an end time node is recorded.
The triggering condition of the first preset time may be, besides that the stay-still time of the cursor on the interface exceeds the first preset time, determining that the process of the current operation is not related to the current patent work service, for example, the user always browses a non-related web page (here, it will be identified and solved by the timing of the second preset time in the later embodiment of the present invention), the process related to the current top operation of the user is a game (for this case, it may be directly identified by identifying processes other than the several service processes specified by the present invention), and the like, which all trigger the timing of the first preset time.
In a specific implementation process, one or more currently running association processes may exist at the same time (for example, modification of the material of the deal with the inventor is performed while communicating with the inventor by telephone), and in the process of calculating the effective working hours, the part of the association object with the overlapped effective working hours is obviously counted for many times. In the actual statistical process, the activation status confirmation, the activation status maintenance or the confirmation completion of different associated objects are mapped to a common case number, and correspondingly mapped to a common case, and the start time and the end time generated by each associated object are superposed on the same time axis, wherein the overlapped part is only considered to be in the activation status maintenance in the corresponding time region.
In step 204, the activation state and the ending state are circulated until the name of the document written in the folder under the corresponding case number is changed into a manuscript containing the corresponding case number, and the timing is ended; the naming of the patent documents in the same patent folder respectively comprises a primary draft, an IPR review draft and a final draft, and the time length required by an agent to complete the writing of the patent documents is obtained according to the time distribution occupied by the interaction process of the patent documents in the activation state.
It should be noted that the embodiment of the present invention describes an action that requires cycling between an active state and an end state, because the patent writing process needs to be completed many times. The monitoring of different associated objects also needs to go through one or more activation states and termination states to count the effective working hours of the corresponding associated objects. And the labor hour efficiency of the agent in multiple stages of writing the initial draft, IPR interactive draft and finalizing draft can be finely managed and counted.
With reference to step 203, the determination of different associated objects is also different for monitoring the currently running associated processes corresponding to the associated objects in combination with the embodiments of the present invention. Next, a most brief scenario is used as an illustration of the implementation of step 203 in the embodiment of the present invention, and when the associated object includes patent filing material, patent document, browser, and input method software, a specific determination process is shown in fig. 2.
When the associated object includes patent transaction background material, patent document, browser and input method software, the following process of step 301 and step 303 may be understood as the method content involved in the execution of the corresponding writing task when the transaction background is opened for the first time, specifically:
in step 301, the correlation process corresponding to the patent filing material is monitored and opened, the keywords contained in the patent filing material are sorted out through semantic recognition, and at this time, the case number mapped by the correlation process is confirmed to enter an activation state. The expression of the case numbers mapped by the associated processes is because the mapping relation stored in practical situations is usually the name of each document and the corresponding case number, and the corresponding process is monitored further after the document is opened, so the expression is the case numbers mapped by the associated processes.
Prior to clicking on the cut-to-cut material, the cut-to-cut material has been named with the name containing the case number and placed in the folder containing the case number. The time spent by the agent on researching the transaction substrate material also belongs to the effective working hours of patent writing, and whether the agent enters the activated state or maintains the activated state is judged by monitoring the current process as the associated process corresponding to the transaction substrate material containing the case number. And the agent combs out the keywords contained in the material of the handed-down through semantic recognition, so that the agent can complete the subsequent retrieval action by using a browser.
It should be noted that, the keywords contained in the patent filing material are sorted out through semantic recognition and only performed when the filing material is opened for the first time; when the user opens the corresponding intersection material again, whether the intersection material is opened for the first time can be judged according to whether a starting time node and an ending time node under the corresponding case number are recorded, wherein if the intersection material is opened for the first time, the starting time node and the ending time node are both empty, but if the intersection material is opened for the second time, the starting time node and the ending time node have related records, and at this time, the step of combing out the keywords contained in the patent intersection material through semantic recognition can be skipped, and the starting time node is directly recorded and the step 302 is skipped.
In step 302, after opening the patent documentation and/or the patent document, when the current progress of the relevant mouse or keyboard operation is written corresponding to the patent documentation and/or the patent document, the determination of the activation status is confirmed to be maintained.
The filing material and the patent documents belong to the effective work content of the writing process, wherein the filing material and the patent documents are named by names containing case numbers and are stored in a folder named by the case numbers. When the current process is monitored to be the filing material or the patent document containing the case number, the active state can be judged to be entered or maintained.
The active state is maintained as described herein, and in practice a periodic state monitoring thread may be maintained, and the purpose of this thread is to provide an action support for determining behavior for later entering into an end state.
In step 303, after the intersection material and/or the patent document is opened, if the current process of the relevant mouse or keyboard operation corresponds to the browser, and the content input in the browser by the input method software is matched with the keyword, the determination of maintaining the activation state is confirmed; and when the operation time of a mouse or a keyboard in the browser reaches a second preset time, capturing the webpage opened by the browser through the webpage content, confirming that the current webpage content contains the keyword matched with the current webpage content, and maintaining the activated state judgment, otherwise, confirming that the current webpage content enters the finished state.
And if the webpage content saving or link object downloading operation to the folder named by the corresponding case number is triggered by the browser in the period relative to the moment when the content input by the latest input method software is matched with the keyword, the second preset time is started to be re-timed from the current time for triggering the webpage content saving or link object downloading. The second preset time is substantially different from the first preset time in embodiment 1, the first preset time in embodiment 1 is mainly used to determine whether the user is possible to leave, go out, go to the toilet, and the like, and the second preset time is used to confirm whether the browser used by the user is the content associated with the case number, for example, if the webpage currently browsed by the user is an unrelated operation such as movie, tv play, and the like, effective exclusion can be achieved through webpage content capture triggered by the second preset time. Therefore, as a complement to the recipe procedure, after the entering into the end state has been confirmed in step 303, the method may further include the following step 304, as shown in fig. 3, specifically:
in step 304, if it is monitored that the current set-top process is the associated process corresponding to the patent filing material and/or the patent document, it is determined that the work of the case number mapped by the associated process enters an activated state. The current top-set process may be completed by switching between applications through the operations of the touch screen, the mouse, or the keyboard.
In order to more fully cover the case process of the steps 301-303, a parallel process branch is provided for the execution content of the step 304, which is as follows:
in step 305, if the currently set top application is always a browser, it is determined whether to switch to a web page containing the keywords related to the underlying material named by the case number by periodically capturing the page content, so as to confirm that the work of the case number mapped by the associated process (i.e., the process of the browser) enters an active state.
It should be added that, regardless of the order of the above steps 304 and 305, the above steps may be used as a trigger condition for entering the active state again after confirming that the end state is entered in step 303. In actual cases, when both steps 304 and 305 are included, if step 304 or step 305 is executed first and the other step is triggered, it is determined that the active state is maintained.
The browser can complete the searching process, or can complete the content of the technical points referred in the writing process, and input the content of the technical points by an input method to find out patent related comparison files, or find out web pages and posts of related technical terms and technical points, and the like. Generally, there are two retrieval modes of browsers, one is to use a hundred-degree search keyword to implement the retrieval process, and the other is to implement the process by retrieving a comparison file in a patent website. And judging whether to enter an activated state or maintain the activated state according to the matching of the content input by the input method software in the browser and the keyword. In addition, the review time of the related documents is also an effective time for patent writing. Whether to enter the activated state or to maintain the activated state can be determined by matching the underlying material keywords with the content of the comparison file.
After the brief scenes presented in the above steps 301-305 are introduced, next, a further advanced scene is further presented, it should be noted that, in the scenes listed in the embodiments of the present invention, the higher the advanced degree is, the higher the number of permissions of the application to be acquired is, the more the implementation of the application can approach the professional-level business comprehensive solution, and the related success cases can refer to the existing enterprise wechat and the nailing of the web page.
In the advanced scenario of the present invention, when the associated object includes input method software, patent transaction material, patent document, browser, and communication tool, where the communication tool includes voice phone, network chat software, and mailbox, the method monitors the currently running associated process corresponding to the associated object, as shown in fig. 4, specifically includes:
in step 401, a correlation process corresponding to the patent filing material is monitored and opened, and keywords, case numbers, inventor names, inventor telephones and inventor mailboxes contained in the patent filing material are sorted out through semantic recognition.
In a preferred scenario of the embodiment of the present invention, the corresponding transaction material may have information such as the inventor's phone number, name, mailbox, etc. based on the two-party agreement. In the case processing process, the agent can communicate with the inventor in a mail mode, and can import the telephone number and the name of the inventor into a mobile phone address book of the agent to complete mobile phone contact with the inventor. The keyword, case number, inventor name, inventor phone and inventor mailbox information obtained by the transaction material are utilized to provide a feasible scheme for later statistics of the conversation time and the mail communication time of the inventor.
Compared with the applicable scenario of step 301, the inventor name, the inventor phone number, and the inventor mailbox information are further added in the scenario as filling information necessary for the delivery material, which can be effectively ensured on the basis of negotiating with the client as a unified format, but the implementation of the scenario scheme of the embodiment of the present invention is also performed only when the above negotiation condition is effectively satisfied.
In step 402, when the current progress of the touch screen, mouse or keyboard operation corresponds to the patent filing material or the patent document, the entering of the activation state is confirmed or the determination of the activation state is maintained.
Here, the determination of the activation state or the maintenance of the activation state is the same as the above repeated description, and is not repeated here.
It should be noted that the expansion of the current steps 401 to 402 is still described by using the first open intersection as the entry point. As explained in step 301 above, if the second opening history is already opened, the corresponding "combing out the keywords, case numbers, inventor names, inventor phones, and inventor mailboxes contained in the patent filing material by semantic recognition" performed in step 401 will be skipped.
In step 403, when the current process of the touch screen, mouse or keyboard operation corresponds to the mailbox, and the content input in the mailbox by the input method software matches with the inventor mailbox, the keyword and/or the case number, it is confirmed that the activation state is entered or the activation state determination is maintained.
In the course of handling cases, the subject names of mail of the agent and the inventor are usually named by using a case number plus a patent name. And confirming whether to enter an activation state or maintain the activation state by matching the content input in the mailbox by the input method software with the inventor mailbox, the keyword and/or the case number.
In step 404, when the smartphone monitors that the current process is a voice call, it is identified whether the currently dialed contact name is the same as the inventor name and/or the dialed contact number is the same as the inventor telephone, and if the currently dialed contact name is the same as the inventor name, it is determined that the smartphone enters an active state or maintains the active state.
Typically, patent documents are written on the PC side. To monitor the duration of a smart voice call, the APP provided by the scheme (e.g., QQ, nail, enterprise WeChat) needs to be installed on the mobile phone side and communicated with the inventor by using the APP. And identifying whether the name of the currently dialed contact is the same as the name of the inventor and/or the number of the dialed contact is the same as the number of the inventor through the authority of the APP so as to judge whether to enter an active state or maintain the active state.
In step 405, when it is monitored that the current process is the network chat software, matching the content input in the network chat software according to the input method software with the keyword, and/or confirming to enter the activation state or maintaining the activation state determination according to matching the selected sent message object in the network chat software with the name of the inventor.
The determination of confirming to enter the activation state or maintaining the activation state is determined according to whether the previous round of entering the activation state is finished, and if the previous round of entering the activation state is finished, the entering of the activation state is confirmed at the moment; if not, the activation state judgment is maintained at the moment.
The communication between the agent and the chat software of the inventor is generally carried out through network texts. At this time, whether to enter the active state or maintain the active state needs to be confirmed according to the matching of the input content and the keyword and/or the matching of the inventor name noted in the chat software.
In step 406, when browsing the received mail, according to one or more items of case numbers contained in the corresponding mail subjects, matching of the sender address of the mail with the inventor mailbox and/or matching of the mail body content with the keyword, confirming to enter the activation state or maintaining the activation state determination.
The mail generally refers to the information of the agent and the inventor about the case. The contribution material and the modification supplement material entrusted by the inventor are generally notified by sending an email. Whether the activated state is entered or maintained is judged by matching the mail body content and/or case number, the mail sending address and the inventor mailbox address through the keywords.
In step 407, when the voice call and/or the network chat is passively received, entering the activated state or maintaining the activated state determination is confirmed according to a matching manner of the name of the corresponding chat object and the name of the inventor and/or according to a matching manner of the mobile phone number of the corresponding chat object and the telephone of the inventor.
When the inventor initiatively gives the agent a voice call or uses chat software to talk over the network, the name and the phone number of the inventor are identified through corresponding authorities, and then whether the inventor enters an activated state or maintains the activated state is judged.
It should be added that, in the above implementation scenario, although the whole scenario content is described in series through steps 401 to 407, there is no strict sequence relationship between steps 402 to 407, and the corresponding step 401 is only involved when the material is handed over for the first time, so that, strictly speaking, the above steps 401 to 407 may be based on the possibility of re-entering the activated state as possible during the actual operation process, and the manner of judging as the end state in the corresponding steps is rich, for the email, the confirmation condition of sending the email as the end state may be used, for the chat tool, the confirmation condition of closing the corresponding window as the end state may be used, for the voice phone, the confirmation condition of finishing the call may be used, for the material of filing or patent documents, the corresponding document can be closed as a confirmation condition of the end state, and the like.
As a further improvement and supplement of the scenario of the present invention, when the associated object described in the embodiment of the present invention includes, in addition to the patent filing material and the patent document, the associated object may also include a file attached in a patent folder, the following corresponding:
in step 501, when it is monitored that a new file object is involved in the patent folder, it is confirmed to enter an active state or maintain the active state determination, and the timing of the first preset time is refreshed.
The timing of refreshing the first preset time is to indicate that the current user is doing the content related to patent writing, and therefore, the user should not be considered to leave or be doing the non-patent related content, and therefore, if the timing of the first preset time is started, the refreshing process corresponding to the first preset time is required.
During the course of handling cases, the attorney will communicate with the inventor in a series until the inventor provides materials that satisfy the inventor's finalization of the patent. In this process, the inventors would supplement a series of materials by mail. The agent will habitually place the files supplemented by the inventor into the patent folder. And when the new file object is opened, monitoring whether the position of the new file is in the patent folder to judge whether to enter an activated state or maintain the activated state.
In step 502, confirming to enter an active state or maintaining the active state judgment when it is monitored that the file object related in the patent folder is opened and browsed; the file objects comprise videos, pictures, model files and other format documents.
This decision is actually a complement to the previous decision. The video, picture, model and other format documents sent by the inventor are stored in the patent folder. And judging whether to enter an activated state or maintain the activated state according to whether the monitored process object is the file object and whether the process object is in the patent folder.
The steps 501 and 502 may be implemented in parallel with the above steps 301 to 305, and steps 401 to 407, and any combination of the above steps may be implemented according to the time length of the current process of the mouse or keyboard operation as the associated process; distinguishing patent filing materials, patent documents, browsers and communication tools, and obtaining the time length required by an agent to understand the technical scheme according to the time distribution occupied by the interactive process of the patent filing materials, the browsers and the communication tools in an activated state; obtaining the time length required by an agent to complete writing of the patent document according to the time distribution occupied by the interactive process of the patent document in the activation state; and obtaining the composition mode of the agent communication mode, the composition distribution of the mailbox mode, the network chat software mode and the voice telephone mode according to the time distribution of the communication and communication tool.
It should be noted that, in general, the attorney will begin writing a patent after understanding the material of intersection and/or communicating with the inventor. In the case processing process, the implementation of different related objects is not performed simultaneously, and besides, a sector graph of the total effective working hours of each related object and a histogram of the effective working hours of each related object can be drawn according to the effective working hours of different related objects. Various levels of the agent can be more intuitively reflected by the drawing. The time length of the technical scheme understood by the agent can reflect the understanding degree of the agent on the technology; the time spent by the agent in completing writing the patent document can reflect the capability of the agent in editing the document; the length of time spent communicating with the inventor may reflect the attitude of the agent to treat the patent.
When the naming of the patent document includes a primary draft, an IPR review draft and a manuscript setting respectively, the time length required for an agent to complete writing of the patent document is obtained according to the time distribution occupied by the interaction process of the patent document in the activation state, and the method specifically includes the following steps:
before confirming that the document containing the IPR audit draft as the document naming element appears in the patent folder, the time length required by the agent to write the initial draft of the patent document is obtained according to the time distribution occupied by the interaction process of the patent document in the activation state.
The interactive process means that the current process of mouse or keyboard operation is a patent document. The time required for the first draft is as follows: creation of a document to the effective man-hours spent by the document named the IPR audit trail element containing document. The understanding degree of the agent on the patent can be indirectly reflected through the time length of the agent completing the primary draft.
Before confirming that the document containing the manuscript as the document naming element appears in the patent folder, the time length required by the agent to finish the IRP review manuscript modification of the patent document is obtained according to the time distribution occupied by the interaction process of the patent document in the activation state.
The time required for the agent to complete the IPR examination draft is as follows: the effective man-hours spent from the time the written document is named as a document containing IPR audit trail elements to the time the written document is named as a manuscript containing case numbers.
Example 2
The embodiment of the present invention is a method for counting the effective man-hours when an agent and an inventor make a phone call based on embodiment 1.
In a preferred scenario of the embodiment of the present invention, the corresponding material for making the deal with the background is based on the mobile phone number of the inventor and the name of the corresponding inventor, which are inherent to the cooperation of the two parties. And the corresponding agent introduces the name and the mobile phone number acquired by the material under hand into the address book of the corresponding agent and contacts with the inventor in the case processing process. When the agent receives the order, the whole writing process is not supported enough through the material of the handed-in background, the agent and the inventor carry out phone communication at the moment, further ask the unknown detail problem in the patent and record the sound (the agent can conveniently and carefully cut the detail problem in the writing process). Under the condition of not using other programs, the computer is difficult to realize the monitoring of the mobile phone conversation process, and the APP (such as QQ, enterprise WeChat, nail and the like) for monitoring the mobile phone conversation function provided by the scheme is required to be installed and used in the conversation process. The mobile phone APP can recognize the mobile phone address book, when a representative communicates with the inventor through a telephone, the representative matches the name and the telephone number of the inventor in the address book and monitors the name and the telephone number, and time information of calling with the inventor is recorded. The PC end can realize data synchronization and display the duration of the conversation process with the inventor. By matching the name of the inventor with the telephone number of the inventor, whether the inventor calls the telephone can be known. The data synchronization is completed through the APP of the PC side, and the statistics of effective working hours in the process of carrying out mobile phone technology communication between the agent and the inventor at the PC side can be realized.
Through the scheme of the embodiment of the invention, the total time length for introducing the mobile phone in the technical communication process of the agent and the inventor can be recorded (for convenience, the following practical work can be facilitated)Calculation of construction effective time, total time length S0Representation). And the statistics of the effective working hours of the associated objects is further completed through the data synchronization of the PC terminal, so that a more optimized scheme is provided for accurately completing the effective working hours in the whole writing process.
The embodiment of the invention illustrates a simple algorithm example of effective working hours from the beginning of the patent to the completion of the finalized part. And obtaining the time nodes in the activated and finished states by monitoring each process of the associated object. And calculating the effective working time in an accumulation mode through the difference value of the node time in the connection ending state and the node time in the activation state.
For clarity of description, the processes performed on all the associated objects are further subdivided in chronological order. Defining the process of the process from the activation state to the ending state of the associated object each time as a sub-process (the actual monitoring process is also the same, for example, the process of extracting keywords from the handed material goes through the process of opening and closing the handed material document one or more times, at this time, the monitoring process records the activation time and the ending time node one or more times, how many times the associated object needs to be opened and closed indicates how many sub-processes the associated process has), and numbering the sub-processes of all the associated processes in the writing process: process 1, process 2, process 3 …, process n; as shown in fig. 5, the calculation process is as follows:
monitoring process 1, process 2, process 3 …, process n activation state time node t1、t2、t3…tn；
Monitoring process 1, process 2, process 3 … process n end state time node T1、T2、T3…Tn；
Calculate the time for each numbered session: sn＝Tn-tn；
The effective working hours in the writing process are as follows: s ═ S0+S1+S2+S3+……+Sn(wherein S0Indicating the time of telephone communication with the inventor, which can be obtained directly by listening to the APP). In practical implementation, the above formula S ═ S0+S1+S2+S3+……+SnOnly the most simple serial calculation process is shown, and the parallel case, such as S, is involved in the actual implementation process1And S2Belonging to processes occurring in parallel, as compared with S1Representing the communication process related to the patent task recorded by the APP at the mobile phone terminal side, and S2Represents the editing process of a PC side patent document, both of which may be done simultaneously, and S1Is at S2In the time interval formed by the start time and the end time of the above formula, the formula is adjusted to S ═ S0+S2+S3+……+Sn. If all or part of the inclusion relations among other processes are similar, the inclusion parts (or intersection parts) in the other processes are combined in a similar mode, and therefore the final accurate working time is obtained.
It should be noted that a specific association process is composed of one or more sub-processes (for example, when an agent completes a manuscript document by 10 times of writing while an agent writes the document, the effective working hour of the association process is equal to the sum of the time of the 10 sub-processes). As shown in fig. 6, for listening to a specific associated process (assuming that the process can be subdivided into m sub-processes), as shown in fig. 5, the calculation process is as follows:
monitoring process 1, process 2, process 3 … process m activation state time node t1、t2、t3…tm；
Monitoring process 1, process 2, process 3 …, process m end state time node T1、T2、T3…Tm；
Calculate the time for each numbered session: sm＝Tm-tm；
The effective time of this association process is: s ═ S1+S2+S3+……+Sm
In the process of calculating the effective working hours, the embodiment of the invention adopts a method of refining the associated processes into sub-processes to calculate the effective working hours for more popular and easy understanding. In the actual monitoring process, the effective working hour of each related object can be obtained by monitoring the sub-process of the related object, and the time spent by the patent from the first time to the patent to finish the manuscript fixing can be calculated by the effective working hours of the sub-processes of all related objects. In addition, the effective time of the whole patent process can be obtained by the effective time of each related object in a superposition mode.
Example 3
Fig. 7 is a schematic diagram of a recommendation apparatus according to an embodiment of the present invention. The apparatus of the present embodiment includes one or more processors 21 and memory 22. In fig. 7, one processor 21 is taken as an example.
The processor 21 and the memory 22 may be connected by a bus or other means, and fig. 7 illustrates the connection by a bus as an example.
The memory 22 may include high speed random access memory and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device. In some embodiments, the memory 22 may optionally include memory located remotely from the processor 21, and these remote memories may be connected to the processor 21 via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
The program instructions/modules are stored in the memory 22 and, when executed by the one or more processors 21, perform the method content of embodiment 1 above.
The method solves the problem that the effective working hours in the patent writing process of the traditional method are inaccurate. Through statistics of effective working hours of each associated process, the mastering degree, writing efficiency, writing concentration degree and response efficiency of the patent agent to the field can be known.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents and improvements made within the spirit and principle of the present invention are intended to be included within the scope of the present invention.
Claims (8)
1. A method for counting working hours of business processing is characterized by comprising the following steps:
creating a patent folder and a patent document, and naming the patent folder and the patent document by using the name containing the case number; adding the case number to the file name of the corresponding patent filing material and storing the case number in the folder;
monitoring each associated object under the appointed case number;
monitoring a currently running association process corresponding to an association object, confirming that the work of case numbers mapped by the association process enters an activation state when the current process of touch screen, mouse or keyboard operation is the association process, and recording an initial time node; when the current associated process is closed, the non-associated process operation is carried out on a touch screen, a mouse or a keyboard, the associated process operation is carried out on the touch screen, the mouse or the keyboard under other case numbers, or the interface dwell time exceeds a first preset time, the work of the case number mapped by the associated process is confirmed to enter an end state, and an end time node is recorded;
circularly activating and ending the state until the name of the document written in the folder under the corresponding case number is changed into a manuscript containing the corresponding case number, and ending the timing;
the naming of the patent documents in the same patent folder respectively comprises a primary draft, an IPR review draft and a final draft, and the time length required by an agent to complete the writing of the patent documents is obtained according to the time distribution occupied by the interaction process of the patent documents in an activation state.
2. The method for statistics of working hours of business processes according to claim 1, wherein the associated object specifically includes:
one or more of input method software, patent filing materials, patent documents, browsers, attached files in patent folders and communication tools;
and respectively operating and generating processes by input method software, patent filing materials, patent documents, browsers, attached files in patent folders and communication tools as the associated processes of the associated objects.
3. The method for counting working hours of business processing according to claim 2, wherein when the associated object includes patent filing material, patent document, browser and input method software, the monitoring of the currently running associated process corresponding to the associated object specifically comprises:
monitoring and opening a correlation process corresponding to the patent filing material and/or the patent document, combing out key words contained in the patent filing material through semantic recognition, and at the moment, confirming that the work of case numbers mapped by the correlation process enters an activation state;
after opening the patent documentation and/or the material of the handed over, confirming the judgment of maintaining the activated state when the current process of the operation of the relevant touch screen, mouse or keyboard is written corresponding to the patent documentation and/or the patent document;
after the intersection material and/or the patent document are/is opened, when the current process of the operation of a related touch screen, a mouse or a keyboard corresponds to the browser, and the content input in the browser by the input method software is matched with the keyword, the judgment of maintaining the activation state is confirmed; when the operation time of a touch screen, a mouse or a keyboard in the browser reaches a second preset time quickly relative to the moment when the content input by the input method software last time is matched with the keyword, capturing a webpage opened by the browser through webpage content, confirming that the current webpage content contains the keyword matched with the keyword, maintaining the activated state judgment, and otherwise, confirming that the work of case numbers mapped by the association process enters an end state;
and if the webpage content saving or link object downloading operation to the folder named by the corresponding case number is triggered by the browser in the period relative to the moment when the content input by the latest input method software is matched with the keyword, the second preset time is started to be re-timed from the current time for triggering the webpage content saving or link object downloading.
4. The method for counting working hours of business processing according to claim 2, wherein when the associated object includes input method software, patent transaction material, patent document, browser and communication tool, wherein the communication tool includes voice phone, network chat software and mailbox, the monitoring of the currently running associated process corresponding to the associated object specifically comprises:
monitoring and opening a correlation process corresponding to the patent filing material, and combing out keywords, case numbers, inventor names, inventor telephones and inventor mailboxes contained in the patent filing material through semantic recognition;
when the current process of the touch screen, mouse or keyboard operation corresponds to the patent filing material or the patent document, confirming to enter an activation state or maintaining the activation state for judgment;
when the current process of touch screen, mouse or keyboard operation corresponds to the mailbox, and the content input in the mailbox by the input method software is matched with the inventor mailbox, the keyword and/or the case number, confirming to enter an activation state or maintaining the activation state for judgment;
when the smart phone monitors that the current process is a voice call, identifying whether the name of a currently dialed contact is the same as the name of the inventor and/or the number of the dialed contact is the same as the number of the inventor, and if the name of the currently dialed contact is the same as the name of the inventor, confirming to enter an activation state or maintaining the activation state for judgment;
when the current process is monitored to be the network chat software, matching the content input in the network chat software by the input method software with the keyword, and/or confirming to enter an activation state or maintaining the activation state for judgment according to the matching of the selected sent message object in the network chat software with the name of the inventor;
the determination of confirming to enter the activation state or maintaining the activation state is determined according to whether the previous round of entering the activation state is finished, and if the previous round of entering the activation state is finished, the entering of the activation state is confirmed at the moment; if not, the activation state judgment is maintained at the moment.
5. The method for counting working hours of business processes according to claim 4, wherein the current process according to mouse or keyboard operation is the time length of the associated process; distinguishing patent filing materials, patent documents, browsers and communication tools, and obtaining the time length required by an agent to understand the technical scheme according to the time distribution occupied by the interactive process of the patent filing materials, the browsers and the communication tools in an activated state; obtaining the time length required by an agent to complete writing of the patent document according to the time distribution occupied by the interactive process of the patent document in the activation state; and obtaining the composition mode of the agent communication mode, the composition distribution of the mailbox mode, the network chat software mode and the voice telephone mode according to the time distribution of the communication and communication tool.
6. The method for statistics of working hours of business processes according to claim 4, wherein when browsing the received mail, according to one or more items of case numbers contained in the corresponding mail subjects, matching of the sender address of the mail with the inventor mailbox and/or matching of the mail text content with keywords, confirming to enter the activated state or maintaining the activated state determination;
and confirming to enter an activated state or maintaining the activated state judgment according to a matching mode of the name of the corresponding chat object and the name of the inventor and/or a matching mode of the mobile phone number of the corresponding chat object and the telephone of the inventor when passively receiving the voice telephone and/or network chat.
7. The method for counting working hours of business processing according to claim 2, wherein when the associated object includes patent filing materials, patent documents and attached files in a patent folder, the monitoring of the currently running associated process corresponding to the associated object specifically comprises:
confirming to enter an activation state or maintaining the activation state judgment when the current process of mouse or keyboard operation corresponds to the patent filing material or the patent document;
when monitoring that a new file object is involved in the patent folder, confirming to enter an activated state or maintaining the activated state for judgment, and refreshing the timing of the first preset time;
confirming to enter an activation state or maintaining the activation state judgment when the condition that the file objects related to the patent folder are opened and browsed is monitored; the file objects comprise videos, pictures, model files and other format documents.
8. A device for counting working hours of business processing is characterized by comprising:
at least one processor;
at least one memory;
wherein the at least one processor and the at least one memory are communicatively connected to each other, and the at least one memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to execute the patent document processing time statistical method provided by any one of claims 1 to 7.
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