CN113850486A - Data verification method, data verification system and readable storage medium - Google Patents

Data verification method, data verification system and readable storage medium Download PDF

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CN113850486A
CN113850486A CN202111068015.8A CN202111068015A CN113850486A CN 113850486 A CN113850486 A CN 113850486A CN 202111068015 A CN202111068015 A CN 202111068015A CN 113850486 A CN113850486 A CN 113850486A
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唐静
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Beijing Anjie Jinke Information Technology Co ltd
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Abstract

Embodiments of the present invention provide a data verification method, a data verification system, and a readable storage medium. The data inspection method comprises the steps of sending a data inspection request to a service system; receiving a checking starting instruction sent by a service system, and controlling the first electronic equipment to start working according to the checking starting instruction; sending the inspection data acquired by the first electronic equipment to a service system so that the service system can perform data inspection operation on the inspection data; and receiving a checking result of the checking data sent by the service system, and controlling the first electronic equipment to work according to the checking result. By sending the data inspection request to the service system, on one hand, the situation that in the insurance sale process, the first electronic equipment is blocked manually to send inspection data to the service system for data inspection operation can be avoided, and on the other hand, the situation that an operator forgets to establish connection with the service system due to work negligence can be avoided, so that the service system cannot be started in time for data inspection operation.

Description

Data verification method, data verification system and readable storage medium
Technical Field
The invention relates to the technical field of compliance inspection, in particular to a data inspection method, a data inspection system and a readable storage medium.
Background
With the rapid development of internet applications, a manner of selling financial products through a network is widely used. The method aims to standardize the insurance sales behavior in the Internet environment, maintain the legal rights and interests of insurance consumers and promote the continuous and healthy development of the industry, and the bank protection and supervision can require the implementation of on-site synchronous sound recording and video recording (double recording for short) on the insurance sales behavior and record and store key links in the insurance product sales process, thereby providing a basis for the subsequent inquiry of important information and the confirmation of problem responsibility.
The site synchronous recording and video recording of insurance sales behaviors should meet the requirements of relevant business specifications, the audio-visual data should be real, complete and continuous, the facial features, conversation contents and relevant certificates, files and signatures of personnel can be clearly identified, and the recording cannot be carried out with any form of editing. Meanwhile, the insurance company should establish the quality inspection system of the audio-visual data, make the quality inspection system, establish the quality inspection information system, equip the quality inspection personnel separated from the post of the sales personnel, and carry out the whole quality inspection on the finished audio-visual data in the hesitation period according to the proportion of not less than 30%. Wherein, the quality inspection of 100% should be realized for some insurance products or insurance business audiovisual material aiming at some purchasing groups.
The quality inspection method widely applied at present is to perform quality inspection by manually replaying video materials afterwards, so that a qualified quality inspection process is completed, and the problems of high labor cost, low qualified quality inspection efficiency and lagging quality inspection results are caused.
Disclosure of Invention
The present invention is directed to solving at least one of the problems of the prior art or the related art.
To this end, a first aspect of embodiments of the present invention is to propose a data verification method for a first electronic device.
A second aspect of embodiments of the present invention is to provide a data verification method for a service system.
A third aspect of embodiments of the present invention is to provide a data verification system.
A fourth aspect of embodiments of the present invention is to provide a readable storage medium.
In view of this, according to a first aspect of embodiments of the present invention, there is provided a data verification method for a first electronic device, including: sending a data checking request to a service system; receiving a checking starting instruction sent by a service system, and controlling a data acquisition device to start working according to the checking starting instruction; sending the inspection data acquired by the data acquisition device to a service system so that the service system can perform data inspection operation on the inspection data; and receiving a checking result of the checking data sent by the service system, and controlling the first electronic equipment to work according to the checking result.
The data verification method provided by the embodiment of the invention is used for the first electronic equipment. The data inspection request is sent to the service system to obtain the inspection starting instruction returned by the service system, so that the data acquisition device is controlled to start working according to the inspection starting instruction, namely, the service system indicates the data acquisition device to start working, and the possibility of missing inspection is avoided. On one hand, in the process of insurance sales, the data acquisition device can be prevented from being controlled to work independently so as to block the first electronic equipment from sending the inspection data to the service system to carry out real-time data inspection operation, and on the other hand, the situation that an operator forgets to establish connection with the service system due to work negligence so that the service system cannot start a data inspection working mode in time to carry out data inspection operation can also be avoided. Furthermore, after the data acquisition device acquires the inspection data, the inspection data is automatically sent to the service system so that the service system can carry out inspection operation on the inspection data, on one hand, the data is prevented from being artificially tampered, the integrity and the accuracy of the data are improved, on the other hand, the data inspection operation on the inspection data is realized in the data acquisition process, namely, the data acquisition and the data inspection are synchronously carried out, and the real-time performance of the data inspection is improved. Furthermore, the inspection result of the inspection data can be returned in the data acquisition process, so that the additional recording work can be timely carried out when the inspection data is unqualified, the time additional recording times are reduced, and the additional recording cost is reduced. In addition, the labor cost is reduced, and the problems of missed detection and error detection which are easy to occur during manual examination are avoided. In the process of insurance sale, the real-time inspection of the inspection data is carried out, namely, the real-time inspection of the real purchasing intention of the policyholder is realized, the potential compliance risk and the risk of claim settlement dispute can be reduced, and the later complaint and the refund of the policyholder are avoided.
In addition, according to the data checking method for the first electronic device in the above technical solution provided by the present invention, the following additional technical features may be further provided:
in the above technical solution, the step of controlling the data obtaining device to work according to the inspection result specifically includes: and when the detection result is unqualified, controlling the data acquisition device to acquire the detection data again and sending the detection data to the service system.
In the technical scheme, the step of controlling the data acquisition device to work according to the inspection result is specifically that when the inspection result is qualified, the data acquisition device is controlled to stop working. And when the inspection result is unqualified, controlling the data acquisition device to acquire the inspection data again and send the inspection data to the service system so that the service system can carry out inspection operation on the inspection data until the service system returns the inspection data to the first electronic equipment to obtain the qualified inspection result. Through setting up when the inspection result is unqualified, control data acquisition device reacquires the inspection data and sends to service system, has realized carrying out the additional recording work in data process automatically, has reduced the aftermath additional recording number of times, has reduced the additional recording cost. In the process of insurance sale, the real-time inspection and timely additional recording are carried out on the inspection data, so that the illegal operation of insurance personnel can be avoided, the insurance of insurance applicants is guaranteed based on the real will of the insurance applicants, and the potential risk of compliance and claim settlement disputes is reduced.
In any of the above technical solutions, the data inspection method further includes: receiving a test sample sent by a service system; test data is obtained from the test sample.
In the technical scheme, the data inspection method further comprises the steps of receiving an inspection sample sent by the service system, and acquiring inspection data according to the inspection sample. Specifically, the service system selects dialects and/or compliance questions of corresponding links from a preset question bank and/or a preset dialects bank, and sends the dialects and/or the questions to the first electronic device through text information and/or voice information, so that a user or an insurance agent is guided to answer the compliance questions and/or read the specified dialects on site according to the text information and/or the voice information, inspection data are obtained, accuracy of the inspection data is improved, data inspection efficiency is improved, and the problem that inspection results are unqualified due to unqualified content of the inspection data, repeated supplementary recording is caused, and labor cost is increased is avoided.
In any of the above solutions, the data acquisition device includes an image acquisition device.
In this solution, the data acquisition device comprises an image acquisition device. The video data can be acquired through the image acquisition device, so that the identity information data of the insured person and/or the insurance agent can be synchronously identified and checked, and the situation that the risk of compliance and claim dispute is increased due to the fact that the identity information data is checked afterwards is avoided.
In any of the above technical solutions, the data acquisition device includes an audio acquisition device.
In this technical solution, the data acquisition device includes an audio acquisition device. The audio data are acquired through the audio acquisition device, namely, the compliance questions answered by the user or the insurance agent and/or the specified dialect are/is recorded separately, so that the data inspection is carried out on the audio data of the compliance questions and/or the specified dialect, and the data loss and the influence on the accuracy of the data inspection caused by the fact that the video data is adopted to separate the voice are avoided.
In any of the above technical solutions, the data acquisition device includes an image acquisition device and an audio acquisition device.
In the technical scheme, the data acquisition device comprises an image acquisition device and an audio acquisition device. The image acquisition device can acquire video data, and the audio acquisition device acquires audio data, so that the identity information data of an insurance applicant and/or an insurance agent and the audio data of compliance problems and/or regulation dialogues can be simultaneously subjected to data inspection. The risk of compliance and claim settlement disputes caused by checking the identity information data after the fact is avoided, and the data loss caused by the adoption of the video data to separate the voice is avoided, so that the accuracy of data inspection is influenced. By respectively acquiring the audio data and the video data by the image acquisition device and the audio device, on one hand, the integrity and the accuracy of the data are improved, and the service system can respectively check the video data acquired by the image acquisition device and the audio data acquired by the audio acquisition device, so that the checking efficiency is improved, and on the other hand, the problems of data loss and data checking efficiency reduction caused by splitting after acquiring the multimedia file (the audio data and the video data are in the same file) are solved.
In any of the above solutions, the checking data includes: audio data; and video data, wherein the video data comprises face image data.
In the technical scheme, the inspection data comprises audio data and video data, wherein the video data comprises face image data. Through the video data containing the face images, the identity information data of the insured person and/or the insurance agent can be synchronously identified and checked, and the increase of the risk of compliance and claim dispute due to the fact that the identity information data is checked afterwards is avoided. The audio data can be used for carrying out data inspection on the audio data with the rule problem and/or rule operation, and the data missing caused by separating voice by adopting video data is avoided, so that the accuracy of the data inspection is not influenced.
According to a second aspect of embodiments of the present invention, there is provided a data verification method for a service system, the data verification method including: acquiring inspection data sent by first electronic equipment, and preprocessing the inspection data; carrying out data inspection operation on the preprocessed inspection data to generate an inspection result of the inspection data; and sending the checking result to the first electronic equipment.
The data inspection method provided by the embodiment of the invention is used for a service system. After receiving the data inspection request of the first electronic device, the service system feeds back an inspection starting instruction to the first electronic device to control the data acquisition device to start working and starts the working mode of data inspection, so that the service system indicates the data acquisition device to start working, and the possibility of missed inspection is avoided. On one hand, in the process of insurance sales, the data acquisition device can be prevented from being controlled to work independently so as to block the first electronic equipment from sending the inspection data to the service system to carry out real-time data inspection operation, and on the other hand, the situation that an operator forgets to establish connection with the service system due to work negligence so that the service system cannot start a data inspection working mode in time to carry out data inspection operation can also be avoided. Further, the service system acquires the inspection data sent by the first electronic device and preprocesses the inspection data. And generating a test result of the test data by carrying out data test operation on the preprocessed test data, and sending the test result to the first electronic equipment, so that the first electronic equipment controls and determines the working state of the data acquisition device according to the test result. The service system is arranged to directly acquire the inspection data from the first electronic equipment and inspect the data, so that on one hand, the data is prevented from being artificially tampered, the integrity and the accuracy of the data are improved, on the other hand, the data inspection operation on the inspection data is realized in the data acquisition process, namely, the data acquisition and the data inspection are synchronously performed, and the real-time performance of the data inspection is improved. Furthermore, the inspection result of the inspection data can be returned in the data acquisition process, so that the additional recording work can be timely carried out when the inspection data is unqualified, the subsequent additional recording times are reduced, and the additional recording cost is reduced. In addition, the labor cost is reduced, and the problems of missed detection and error detection which are easy to occur during manual examination are avoided. In the process of insurance sale, the real-time inspection of the inspection data is carried out, namely, the real-time inspection of the real purchasing intention of the policyholder is realized, and the potential risk of compliance and claim settlement disputes can be reduced.
In addition, according to the data inspection method for the service system in the above technical solution provided by the present invention, the following additional technical features may also be provided:
in the above technical solution, the step of performing data verification operation on the preprocessed verification data includes the following steps: acquiring audio characteristic information of the preprocessed audio data; generating a text to be checked according to the audio characteristic information; and matching the text to be detected with the keywords of the detection sample to generate a detection result of the audio data.
In the technical scheme, the preprocessing of the audio data comprises the step of carrying out noise reduction processing on the audio data, so that the accuracy and the efficiency of generating the text to be detected are improved.
In the technical scheme, the inspection data comprise audio data, the audio data are directly acquired, file splitting processing is avoided by adopting the multimedia file to acquire the audio file, on one hand, data damage or loss caused in the splitting process can be avoided, and on the other hand, the data inspection efficiency can be improved by directly performing inspection operation on the audio data.
Further, the step of performing data inspection operation on the preprocessed inspection data includes acquiring audio characteristic information of the preprocessed audio data, generating a text to be inspected according to the audio characteristic information, and performing keyword matching on the text to be inspected and an inspection sample to generate an inspection result of the audio data. By matching keywords of a text to be detected generated by audio data with a detection sample, whether the conversation between the insurance agent and the user meets the regulations or not can be accurately judged, and illegal operation in the insurance sale process is avoided. In addition, by carrying out keyword matching on the text information, the method avoids manual playback of the audio file to check the conversation content, reduces the labor verification cost and improves the checking efficiency.
In any of the above technical solutions, the inspection data further includes video data, and the step of performing data inspection operation on the preprocessed inspection data further includes: acquiring identity characteristic information according to the preprocessed video data; acquiring identity information to be detected according to the identity characteristic information; and matching the identity information to be detected with pre-stored identity information to generate a detection result of the video data.
In this technical scheme, the check data includes video data, through directly obtaining video data, avoids adopting the multimedia file to carry out file split processing in order to obtain video data, on the one hand, can avoid the picture distortion that the split in-process caused, influence the accuracy of identity information discernment, and on the other hand, directly carries out the inspection operation to video data, can improve the efficiency of data inspection.
Further, identity characteristic information is obtained according to the preprocessed video data, and identity information to be checked is obtained according to the identity characteristic information. Specifically, in one embodiment, the identity characteristic information is input into a preset face model for comparison to obtain the identity information to be verified, wherein the preset face model can be set as a plurality of sources, such as a third party verification unit like a face library of the ministry of public security, an identity card photo, old customer photo information reserved by the system, and the like, which are not listed one by one herein. And matching the acquired identity information to be detected with pre-stored identity information to generate a detection result of the video data. Specifically, if the information to be inspected is successfully matched with the pre-stored identity information, the inspection result of the video data is determined to be qualified, and if the information to be inspected is matched with the pre-stored identity information for identification, the inspection result of the video data is determined to be unqualified. In one embodiment, the pre-stored identity information is from identity information of the user and/or insurance agent input to the first electronic device. The verification of the identity information of the user and/or the insurance agent is realized through the video data, and the problems of high cost, lagged quality inspection result, low quality inspection efficiency, easy occurrence of post-dispute, poor user experience and the like in the process of manual verification are solved.
In any of the above technical solutions, the data inspection method further includes: generating a test result of the test data according to the test result of the audio data and the test result of the video data; the step of generating the inspection result of the inspection data according to the inspection result of the audio data and the inspection result of the video data specifically includes: and determining that the inspection result of the inspection data is unqualified if the inspection result of the audio data is unqualified and/or the inspection result of the video data is unqualified.
In this embodiment, the data verification method further includes generating a verification result of the verification data based on a verification result of the audio data and a verification result of the video data. Specifically, when both the inspection result of the audio data and the inspection result of the video data are qualified, the inspection result of the inspection data is confirmed to be qualified. And confirming that the inspection result of the inspection data is unqualified when one of the inspection result of the audio data and the inspection result of the video data is unqualified. That is, only when the identity information and the session information of the user and/or the insurance agent both meet the regulations, the service system sends the inspection data to the first electronic device, so that the accuracy of data inspection is improved, that is, the compliance in the insurance sale process is improved, and the claim settlement dispute caused by the existence of inspection holes is avoided.
In any of the above technical solutions, the step of generating the text to be checked according to the audio feature information specifically includes: identifying audio characteristic information according to a preset acoustic model to obtain syllable characteristic information; and recognizing syllable characteristic information according to a preset language model to generate a text to be detected.
In the technical scheme, in the embodiment, the step of generating the text to be checked according to the audio characteristic information includes identifying the audio characteristic information according to a preset acoustic model to obtain syllable characteristic information, and further identifying the syllable characteristic information according to a preset language model to obtain the voice recognition text, so that the accuracy and the conversion efficiency of text information are improved, and the accuracy and the efficiency of data checking are improved. In addition, the voice recognition text is used as the text to be checked, the checking of the voice recognition text is realized for the dialog information between the insurance agent and the user, and the illegal operation in the insurance sale process is avoided. In addition, by carrying out keyword matching on the text information, the method avoids manual playback of the audio file to check the conversation content, reduces the labor verification cost and improves the checking efficiency.
In any of the above technical solutions, the step of matching the keywords between the text to be checked and the check sample specifically includes: matching the text to be detected with the detection sample by using the read-only keywords; and/or performing sensitive keyword matching on the text to be checked and the check sample; and/or misleading keyword matching is carried out on the text to be detected and the detection sample.
In the technical scheme, the text to be checked is matched with the check text by the aid of the keywords which must be read, so that the purpose of accurately informing the user of necessary information whether the insurance agent in the insurance sales process is accurate is achieved, and the problem that the insurance agent hides the information in the insurance sales process, so that the user buys insurance under the condition that the information is asymmetric, and disputes are caused after the fact, and the claim cannot be settled are solved. By matching the sensitive keywords with the text to be checked and the check text, the situation that in the insurance sale process, an insurance agent uses sensitive language for the user to induce the user to purchase insurance and cause disputes after the fact so that the insurance cannot be settled is avoided. By matching the misleading keywords of the text to be checked and the check text, the situation that the insurance agent misunderstands the relevant terms of the insurance for the user due to misleading language of the user in the insurance selling process, and the insurance is bought under the condition of unreal will, and disputes are caused after the fact, so that the claim can not be settled, is avoided.
It should be noted that, when performing data verification operation on the audio data, if all the must-read keywords are matched, it is determined that the must-read keywords are successfully matched, and the verification result of the audio data is qualified. And if the unmatched must-read keywords exist, performing near-synonym keyword matching on the unmatched must-read keywords. If all the similar meaning words to be identified are matched, confirming that the keywords of the similar meaning words are successfully matched and confirming that the audio data inspection result is qualified, and if the similar meaning words to be identified which are not matched exist, confirming that the keywords of the similar meaning words are unsuccessfully matched and confirming that the audio data inspection result is unqualified.
And/or if all the misleading keywords are not matched, confirming that the misleading keywords are successfully matched and confirming that the verification result of the audio data is qualified. And if the matched misleading keywords exist, confirming that the misleading keywords are failed to be matched, and confirming that the detection result of the audio data is unqualified.
And/or if all the sensitive keywords are not matched, confirming that the sensitive keywords are successfully matched and confirming that the verification result of the audio data is qualified. And if the matched sensitive keywords exist, confirming that the sensitive keywords fail to be matched, and confirming that the detection result of the audio data is unqualified.
In any of the above technical solutions, the step of matching the text to be checked with the keyword of the check sample further includes: acquiring unmatched must-read keywords in a text to be checked to generate a near meaning word to be recognized; and performing near meaning word keyword matching on the near meaning words to be recognized and the test samples.
In the technical scheme, after the text to be detected is matched with the test sample for the keywords which must be read, the unmatched keywords are used as the near meaning words to be identified, so that the near meaning words to be identified are matched for the keywords of the near meaning words, and the accuracy of audio data detection is further improved. In one embodiment, a word bank of the near-sense words may be generated based on the test samples, and the near-sense words to be recognized may be matched with the word bank of the near-sense words sample, and if the matching is successful, the matching of the must-read keyword may be successful.
Further, in the above embodiment, the step of obtaining a face image according to the first video data specifically includes: intercepting a video picture in the video message data to acquire facial image information; preprocessing the face image information to generate a face image, wherein the preprocessing comprises: one or more of image sharpening, background removal, geometric normalization, and grayscale normalization.
In this embodiment, in the embodiment, the preprocessing of the video data includes performing face positioning on a video picture, and performing cropping according to a positioning result, so as to obtain a face image for obtaining the identity information data of the user and/or the insurance agent, and further performing verification on the identity information data of the user and/or the insurance agent, so as to avoid sending illegal operations, for example, reimbursement purchase and/or insurance sales work in the identity of other people.
In the embodiment, the face image information of the user and/or the insurance agent is obtained by intercepting the video image in the video data, and the face image of the user and/or the insurance agent is generated by preprocessing the face image information, so that the obtained face image is clear and has high accuracy, and the identity information to be checked of the user and/or the insurance agent can be conveniently obtained by a face recognition technology. Thus, the identity information data of the user and/or the insurance agent is checked, and illegal operations such as reimbursement purchase and/or insurance sale work in the identity of other people are avoided from being sent.
According to a third aspect of embodiments of the present invention, there is provided a data verification system comprising: a first electronic device, the first electronic device comprising: the data inspection method comprises a first memory and a first processor, wherein the first memory stores programs or instructions, and the first processor executes the programs or instructions to realize the steps of the data inspection method provided by any one technical scheme of the first aspect; a service system, the service system comprising: a third memory and a third processor, the third memory stores programs or instructions, and the third processor executes the programs or instructions to implement the steps of the data checking method provided by any technical scheme of the second aspect.
The data verification system provided in the embodiment of the present invention can implement the steps of the data verification method provided in any one of the first aspect and the steps of the data verification method provided in any one of the second aspect. Therefore, the data inspection method provided in any of the first aspect and the data inspection method provided in any of the second aspect have all the beneficial technical effects, and are not described herein again.
According to a fourth aspect of the embodiments of the present invention, there is provided a readable storage medium, on which a program or instructions are stored, the program or instructions, when executed by a processor, implementing the steps of the data checking method provided in any one of the technical solutions of the first aspect; or the program or the instructions, when executed by the processor, implement the steps of the data checking method provided in any of the technical solutions of the second aspect.
The readable storage medium provided by the embodiment of the present invention can implement the steps of the data verification method provided in any one of the first aspect or the steps of the data verification method provided in any one of the second aspect. Therefore, all the beneficial technical effects of the data checking method provided in any one of the first aspect or the data checking method provided in any one of the second aspect are not repeated herein.
Additional aspects and advantages of the invention will be set forth in part in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention.
Drawings
The above and/or additional aspects and advantages of the present invention will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
FIG. 1 shows a flow diagram of a data verification method of one embodiment of the invention;
FIG. 2 shows a flow diagram of a data verification method of yet another embodiment of the invention;
FIG. 3 shows a flow diagram of a data verification method of yet another embodiment of the invention;
FIG. 4 shows a schematic diagram of a data verification system of one embodiment of the present invention;
FIG. 5 shows a schematic diagram of a data verification system of yet another embodiment of the present invention;
FIG. 6 shows a schematic diagram of a data verification system of yet another embodiment of the present invention.
Wherein, the corresponding relation between the reference signs and the component names is as follows:
400 data verification system, 402 first electronic device, 404 service system, 406 image acquisition device, 408 audio acquisition device, 410 server, 412 synchronous quality inspection system.
Detailed Description
In order that the above objects, features and advantages of the present invention can be more clearly understood, a more particular description of the invention will be rendered by reference to the appended drawings. It should be noted that the embodiments and features of the embodiments of the present application may be combined with each other without conflict.
In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present invention, however, the present invention may be practiced in other ways than those specifically described herein, and therefore the scope of the present invention is not limited by the specific embodiments disclosed below.
Data verification methods, data verification systems, and readable storage media provided in accordance with some embodiments of the present invention are described below with reference to fig. 1-6.
Example one
As shown in fig. 1, a first embodiment provides a data verification method for a first electronic device, including:
step 102, sending a data inspection request to a service system;
104, receiving a checking starting instruction sent by the service system, and controlling the data acquisition device to start working according to the checking starting instruction;
step 106, sending the inspection data acquired by the data acquisition device to a service system so that the service system can perform data inspection operation on the inspection data;
and step 108, receiving the inspection result of the inspection data sent by the service system, and controlling the data acquisition device to work according to the inspection result.
The data inspection method provided by the embodiment of the invention is used for the first electronic equipment. The data inspection request is sent to the service system to obtain the inspection starting instruction returned by the service system, so that the first electronic equipment is controlled to start working according to the inspection starting instruction, namely, the service system indicates the first electronic equipment to start working, and the possibility of missed inspection is avoided. On one hand, in the process of insurance sales, the data acquisition device can be prevented from being controlled to work independently so as to block the first electronic equipment from sending the inspection data to the service system to carry out real-time data inspection operation, and on the other hand, the situation that an operator forgets to establish connection with the service system due to work negligence so that the service system cannot start a data inspection working mode in time to carry out data inspection operation can also be avoided. Furthermore, after the data acquisition device acquires the inspection data, the inspection data is automatically sent to the service system so that the service system can carry out inspection operation on the inspection data, on one hand, the data is prevented from being artificially tampered, the integrity and the accuracy of the data are improved, on the other hand, the data inspection operation on the inspection data is realized in the data acquisition process, namely, the data acquisition and the data inspection are synchronously carried out, and the real-time performance of the data inspection is improved. Furthermore, the inspection result of the inspection data can be returned in the data acquisition process, so that the additional recording work can be timely carried out when the inspection data is unqualified, the subsequent additional recording times are reduced, and the additional recording cost is reduced. In addition, the labor cost is reduced, and the problems of missed detection and error detection which are easy to occur during manual examination are avoided. In the process of insurance sale, the real-time inspection of the inspection data is carried out, namely, the real-time inspection of the real purchasing intention of the policyholder is realized, the potential compliance risk and the risk of claim settlement dispute can be reduced, and the later complaint and the refund of the policyholder are avoided.
Further, in the technical scheme, when the inspection result returned by the service system is unqualified, an unqualified item is returned to the first electronic device, so that the field end can obtain the inspection data again in a targeted manner, and the data inspection efficiency is improved.
In one embodiment, the first electronic device is a front-end client, i.e., a site-end. Wherein the first electronic device may be any one of a user client, an insurance agent client, and an insurance company site client.
Example two
On the basis of the first embodiment, the second embodiment provides a data verification method, further defining the step of controlling the data acquisition device to work according to the verification result, and specifically comprising: and when the detection result is unqualified, controlling the data acquisition device to acquire the detection data again and sending the detection data to the service system.
In a specific embodiment, as shown in fig. 2, the data verification method includes:
step 202, sending a data checking request to a service system;
step 204, receiving a test starting instruction sent by the service system, and controlling the data acquisition device to start working according to the test starting instruction;
step 206, sending the inspection data acquired by the data acquisition device to a service system for the service system to perform data inspection operation on the inspection data;
step 208, receiving the inspection result of the inspection data sent by the service system;
and step 210, judging whether the data inspection result is qualified, if not, executing step 206, and if so, controlling the data acquisition device to end the work.
In this embodiment, the step of controlling the data acquisition device to operate according to the inspection result is specifically to control the data acquisition device to stop operating when the inspection result is qualified. And when the inspection result is unqualified, the data acquisition device acquires the inspection data again and sends the inspection data to the service system so that the service system can carry out inspection operation on the inspection data until the service system returns the inspection data to the first electronic equipment as a qualified inspection result. Through setting up when the inspection result is unqualified, control data acquisition device reacquires the inspection data and sends to service system, has realized carrying out the additional recording work in data process automatically, has reduced the aftermath additional recording number of times, has reduced the additional recording cost. In the process of insurance sale, the real-time inspection and timely additional recording are carried out on the inspection data, so that the illegal operation of insurance personnel can be avoided, the insurance of insurance applicants is guaranteed based on the real will of the insurance applicants, and the potential risk of compliance and claim settlement disputes is reduced.
EXAMPLE III
On the basis of any one of the above embodiments, the data verification method further includes: receiving a test sample sent by a service system; test data is obtained from the test sample.
In this embodiment, the data verification method further includes receiving a verification sample sent by the service system, and obtaining verification data from the verification sample. Specifically, the service system selects dialects and/or compliance questions of corresponding links from a preset question bank and/or a preset dialects bank, and sends the dialects and/or the questions to the first electronic device through text information and/or voice information, so that a user or an insurance agent is guided to answer the compliance questions and/or read the specified dialects on site according to the text information and/or the voice information, inspection data is obtained, accuracy of the inspection data is improved, data inspection efficiency is improved, and the problem that inspection results are unqualified due to unqualified content of the inspection data, repeated supplementary recording is caused, and labor cost is increased is avoided.
Further, in the above-described embodiment, as shown in fig. 6, the data acquisition device includes an image acquisition device 406 and/or an audio acquisition device 408.
In one embodiment, the data acquisition device includes an image acquisition device 406. The video data can be acquired through the image acquisition device 406 so as to synchronously identify and check the identity information data of the insured person and/or the insurance agent, and avoid increasing the risk of compliance and claim settlement disputes due to the fact that the identity information data is checked afterwards.
In another embodiment, the data acquisition device includes an audio acquisition device 408. The audio data is acquired by the audio acquisition device 408, that is, the compliance questions and/or the specified dialect answered by the user or the insurance agent are/is recorded separately, so that the data of the compliance questions and/or the specified dialect is checked, and the data loss caused by separating the voice by using the video data is avoided, and the accuracy of the data check is not influenced.
In yet another embodiment, the data acquisition device includes an image acquisition device 406 and an audio acquisition device 408. The image acquisition device can acquire video data, and the audio acquisition device acquires audio data, so that the identity information data of an insurance applicant and/or an insurance agent and the audio data of compliance problems and/or regulation dialogues can be simultaneously subjected to data inspection. The risk of compliance and claim settlement disputes caused by checking the identity information data after the fact is avoided, and the data loss caused by the adoption of the video data to separate the voice is avoided, so that the accuracy of data inspection is influenced. By respectively acquiring the audio data and the video data by the image acquisition device and the audio device, on one hand, the integrity and the accuracy of the data are improved, and the service system can respectively check the video data acquired by the image acquisition device and the audio data acquired by the audio acquisition device, so that the checking efficiency is improved, and on the other hand, the problems of data loss and data checking efficiency reduction caused by splitting after acquiring the multimedia file (the audio data and the video data are in the same file) are solved.
Further, in the above embodiment, the verification data includes: audio data; and video data, wherein the video data comprises face image data.
In this embodiment, the inspection data includes audio data and video data, wherein the video data includes face image data. Through the video data containing the face images, the identity information data of the insured person and/or the insurance agent can be synchronously identified and checked, and the increase of the risk of compliance and claim dispute due to the fact that the identity information data is checked afterwards is avoided. The audio data can be used for carrying out data inspection on the audio data with the rule problem and/or rule operation, and the data missing caused by separating voice by adopting video data is avoided, so that the accuracy of the data inspection is not influenced.
Example four
As shown in fig. 3, a fourth embodiment provides a data verification method for a service system, including:
step 302, acquiring inspection data sent by first electronic equipment, and preprocessing the inspection data;
step 304, performing data inspection operation on the preprocessed inspection data to generate an inspection result of the inspection data;
step 306, sending the checking result to the first electronic device.
The data inspection method provided by the embodiment of the invention is used for a service system. After receiving the data inspection request of the first electronic device, the service system feeds back an inspection starting instruction to the first electronic device to control the data acquisition device to start working and starts the working mode of data inspection, so that the service system indicates the data acquisition device to start working, and the possibility of missed inspection is avoided. On one hand, in the process of insurance sales, the data acquisition device can be prevented from being controlled to work independently so as to block the first electronic equipment from sending the inspection data to the service system to carry out real-time data inspection operation, and on the other hand, the situation that an operator forgets to establish connection with the service system due to work negligence so that the service system cannot start a data inspection working mode in time to carry out data inspection operation can also be avoided. Further, the service system acquires the inspection data sent by the first electronic device and preprocesses the inspection data. And generating a test result of the test data by carrying out data test operation on the preprocessed test data, and sending the test result to the first electronic equipment, so that the first electronic equipment controls and determines the working state of the data acquisition device according to the test result. The service system is arranged to directly acquire the inspection data and inspect the data, so that on one hand, the data is prevented from being artificially tampered, the integrity and the accuracy of the data are improved, on the other hand, the data inspection operation is performed on the inspection data in the data acquisition process, namely, the data acquisition and the data inspection are synchronously performed, and the real-time performance of the data inspection is improved. Furthermore, the inspection result of the inspection data can be returned in the data acquisition process, so that the additional recording work can be timely carried out when the inspection data is unqualified, the subsequent additional recording times are reduced, and the additional recording cost is reduced. In addition, the labor cost is reduced, and the problems of missed detection and error detection which are easy to occur during manual examination are avoided. In the process of insurance sale, the real-time inspection of the inspection data is carried out, namely, the real-time inspection of the real purchasing intention of the policyholder is realized, and the potential risk of compliance and claim settlement disputes can be reduced.
Further, in the technical scheme, when the service system returns the test result to the first electronic device as unqualified, an unqualified item is returned to the first electronic device at the same time, so that the field end can obtain the test data again in a targeted manner, and the data test efficiency is improved.
In one embodiment, as shown in fig. 4 and 6, service system 404 includes a server 410 and a synchronized quality inspection system 412. The server 410 is mainly used for information interaction with the first electronic device 402, and the synchronous quality control system 412 is mainly used for checking data. Specifically, the server 410 sends a start check command to the first electronic device 402, and simultaneously starts the synchronous quality control system 412. Further, after the server 410 receives the inspection data sent by the first electronic device 402, the server 410 pre-processes the inspection data, then the synchronous quality inspection system 412 performs a data inspection operation on the pre-processed inspection data, and finally, the server 410 sends the inspection result to the first electronic device 402.
EXAMPLE five
On the basis of the fourth embodiment, the fifth embodiment provides a data verification method, further defining that the verification data includes audio data, and performing a data verification operation on the preprocessed verification data, specifically including: acquiring audio characteristic information of the preprocessed audio data; generating a text to be checked according to the audio characteristic information; and matching the text to be detected with the keywords of the detection sample to generate a detection result of the audio data.
In this embodiment, the check data includes audio data, and the audio data is directly acquired, so that the audio file is not acquired by splitting the multimedia file, and on one hand, data damage or data loss caused in the splitting process can be avoided, so that the integrity of the check data is not affected. On the other hand, the efficiency of data verification can be improved by directly performing verification operation on the audio data.
Further, the step of performing data inspection operation on the preprocessed inspection data includes acquiring audio characteristic information of the preprocessed audio data, generating a text to be inspected according to the audio characteristic information, and performing keyword matching on the text to be inspected and an inspection sample to generate an inspection result of the audio data. By matching keywords of a text to be detected generated by audio data with a detection sample, whether the conversation between the insurance agent and the user meets the regulations or not can be accurately judged, and illegal operation in the insurance sale process is avoided. In addition, by carrying out keyword matching on the text information, the method avoids manual playback of the audio file to check the conversation content, reduces the labor verification cost and improves the checking efficiency.
In this embodiment, the pre-processing of the audio data includes performing noise reduction processing on the audio data, thereby improving the accuracy and efficiency of generating the text to be checked.
Further, in the embodiment, the examination sample is that the service system selects the dialect and/or compliance problem of the corresponding link from a preset problem library and/or a preset dialect library, and text information generated by the dialect and/or the problem is used as the examination sample, so that keyword matching is performed on the text to be examined converted from the audio data according to the examination sample, and whether the conversation between the insurance agent and the user meets the regulation is checked.
Further, in the above embodiment, the step of generating the text to be checked according to the audio feature information specifically includes: identifying audio characteristic information according to a preset acoustic model to obtain syllable characteristic information; and recognizing syllable characteristic information according to a preset language model to generate a text to be detected.
In this embodiment, the step of generating the text to be checked according to the audio feature information includes identifying the audio feature information according to the preset acoustic model to obtain syllable feature information, and further identifying the syllable feature information according to the preset language model to obtain the voice recognition text, so that accuracy and conversion efficiency of text information are improved, and accuracy and efficiency of data checking are improved. In addition, the voice recognition text is used as the text to be checked, the checking of the voice recognition text is realized for the dialog information between the insurance agent and the user, and the illegal operation in the insurance sale process is avoided. In addition, by carrying out keyword matching on the text information, the method avoids manual playback of the audio file to check the conversation content, reduces the labor verification cost and improves the checking efficiency.
Further, in the above embodiment, the step of performing keyword matching between the text to be checked and the check sample specifically includes: matching the text to be detected with the detection sample by using the read-only keywords; and/or performing sensitive keyword matching on the text to be checked and the check sample; and/or misleading keyword matching is carried out on the text to be detected and the detection sample.
In the embodiment, the text to be checked is matched with the check text by the aid of the keywords which must be read, so that the purpose of accurately informing the user of necessary information whether the insurance agent in the insurance sales process is available is achieved, and the problem that the insurance agent hides the information in the insurance sales process, so that the user buys insurance under the condition that the information is asymmetric, and the claim cannot be settled is solved due to disputes caused after the fact. By matching the sensitive keywords with the text to be checked and the check text, the situation that in the insurance sale process, an insurance agent uses sensitive language for the user to induce the user to purchase insurance and cause disputes after the fact so that the insurance cannot be settled is avoided. By matching the misleading keywords of the text to be checked and the check text, the situation that the insurance agent misunderstands the relevant terms of the insurance for the user due to misleading language of the user in the insurance selling process, and the insurance is bought under the condition of unreal will, and disputes are caused after the fact, so that the claim can not be settled, is avoided.
Further, in the above embodiment, the step of matching the text to be checked with the keyword of the check sample further includes: acquiring unmatched must-read keywords in a text to be checked to generate a near meaning word to be recognized; and performing near meaning word keyword matching on the near meaning words to be recognized and the test samples.
In the embodiment, after the text to be tested is matched with the test sample by the aid of the keywords which must be read, the unmatched keywords are used as the near meaning words to be recognized, so that the near meaning words to be recognized are matched with the keywords of the near meaning words, and accuracy of audio data test is further improved. In one embodiment, a word bank of the near-sense words may be generated based on the test samples, and the near-sense words to be recognized may be matched with the word bank of the near-sense words sample, and if the matching is successful, the matching of the must-read keyword may be successful.
It should be noted that, when performing data verification operation on the audio data, if all the must-read keywords are matched, it is determined that the must-read keywords are successfully matched, and the verification result of the audio data is qualified. And if the unmatched must-read keywords exist, performing near-synonym keyword matching on the unmatched must-read keywords. If all the similar meaning words to be identified are matched, confirming that the keywords of the similar meaning words are successfully matched and confirming that the audio data inspection result is qualified, and if the similar meaning words to be identified which are not matched exist, confirming that the keywords of the similar meaning words are unsuccessfully matched and confirming that the audio data inspection result is unqualified.
And/or if all the misleading keywords are not matched, confirming that the misleading keywords are successfully matched and confirming that the verification result of the audio data is qualified. And if the matched misleading keywords exist, confirming that the misleading keywords are failed to be matched, and confirming that the detection result of the audio data is unqualified.
And/or if all the sensitive keywords are not matched, confirming that the sensitive keywords are successfully matched and confirming that the verification result of the audio data is qualified. And if the matched sensitive keywords exist, confirming that the sensitive keywords fail to be matched, and confirming that the detection result of the audio data is unqualified.
In this embodiment, the step of performing a data verification operation on the pre-processed audio data is performed by the synchronous quality inspection system 412, as shown in FIG. 6. The synchronous quality inspection system 412 generates a verification result of the audio data to send to the server 410.
EXAMPLE six
On the basis of any of the above embodiments, the step of performing a data verification operation on the preprocessed verification data includes: acquiring identity characteristic information according to the preprocessed video data; acquiring identity information to be detected according to the identity characteristic information; and matching the identity information to be detected with pre-stored identity information to generate a detection result of the video data.
In this embodiment, the check data includes video data, and through directly obtaining video data, avoid adopting the multimedia file to carry out file split processing in order to obtain video data, on the one hand, can avoid the picture distortion that the split in-process caused, influence the accuracy of identification information identification, on the other hand, directly carry out the check operation to video data, can improve the efficiency of data inspection.
In one embodiment, as shown in fig. 6, the steps of obtaining the identity information from the pre-processed video data and obtaining the identity information to be checked from the identity information are performed by the synchronous quality inspection system 412. The step of matching the identity information to be verified with the pre-stored identity information is performed by the server 410.
Further, identity characteristic information is obtained according to the preprocessed video data, and identity information to be checked is obtained according to the identity characteristic information. Specifically, in one embodiment, the identity characteristic information is input into a preset face model for comparison to obtain the identity information to be verified, wherein the preset face model can be set as a plurality of sources, such as a third party verification unit like a face library of the ministry of public security, an identity card photo, old customer photo information reserved by the system, and the like, which are not listed one by one herein. And matching the acquired identity information to be detected with pre-stored identity information to generate a detection result of the video data. Specifically, if the information to be inspected is successfully matched with the pre-stored identity information, the inspection result of the video data is determined to be qualified, and if the information to be inspected is matched with the pre-stored identity information for identification, the inspection result of the video data is determined to be unqualified. In one embodiment, the pre-stored identity information is from identity information of the user and/or insurance agent input to the first electronic device. The verification of the identity information of the user and/or the insurance agent is realized through the video data, and the problems of high cost, lagged quality inspection result, low quality inspection efficiency, easy occurrence of post-dispute, poor user experience and the like in the process of manual verification are solved.
Further, in the above embodiment, the step of obtaining a face image according to the first video data specifically includes: intercepting a video picture in the video message data to acquire facial image information; preprocessing the face image information to generate a face image, wherein the preprocessing comprises: one or more of image sharpening, background removal, geometric normalization, and grayscale normalization.
In this embodiment, the preprocessing of the video data includes performing face positioning on a video picture, and performing cropping according to a positioning result, so as to obtain a face image for obtaining identity information data of the user and/or the insurance agent, and further performing verification on the identity information data of the user and/or the insurance agent, so as to avoid sending illegal operations, for example, reimbursement purchase and/or insurance sales work with the identity of another person.
In the embodiment, the face image information of the user and/or the insurance agent is obtained by intercepting the video image in the video data, and the face image of the user and/or the insurance agent is generated by preprocessing the face image information, so that the obtained face image is clear and has high accuracy, and the identity information to be checked of the user and/or the insurance agent can be conveniently obtained by a face recognition technology. Thus, the identity information data of the user and/or the insurance agent is checked, and illegal operations such as reimbursement purchase and/or insurance sale work in the identity of other people are avoided from being sent.
EXAMPLE seven
On the basis of any of the above embodiments, the data verification method for the service system further includes: generating a test result of the test data according to the test result of the audio data and the test result of the video data; the step of generating the inspection result of the inspection data according to the inspection result of the audio data and the inspection result of the video data specifically includes: and determining that the inspection result of the inspection data is unqualified if the inspection result of the audio data is unqualified and/or the inspection result of the video data is unqualified.
In this embodiment, the data verification method further includes generating a verification result of the verification data based on the verification result of the audio data and the verification result of the video data. Specifically, when both the inspection result of the audio data and the inspection result of the video data are qualified, the inspection result of the inspection data is confirmed to be qualified. And confirming that the inspection result of the inspection data is unqualified when one of the inspection result of the audio data and the inspection result of the video data is unqualified. That is, only when the identity information and the session information of the user and/or the insurance agent both meet the regulations, the service system sends the inspection data to the first electronic device, so that the accuracy of data inspection is improved, that is, the compliance in the insurance sale process is improved, and the claim settlement dispute caused by the existence of inspection holes is avoided.
Example eight
As shown in fig. 4, 5 and 6, an eighth embodiment provides a data verification system 400, comprising: a first electronic device 402, the first electronic device 402 comprising: a first memory and a first processor, wherein the first memory stores programs or instructions, and the first processor executes the programs or instructions to implement the steps of the data verification method for the first electronic device 402 provided in any one of the above technical solutions; service system 404, service system 404 comprising: a third memory and a third processor, the third memory stores programs or instructions, and the third processor executes the programs or instructions to implement the steps of the data verification method for the service system 404 provided by any of the above technical solutions.
The data verification system provided in the embodiment of the present invention can implement the steps of the data verification method provided in any one of the above technical solutions for the first electronic device 402, and the steps of the data verification method provided in any one of the above technical solutions for the service system 404. Therefore, all the beneficial technical effects of the data checking method provided by any of the above technical solutions for the first electronic device 402 and the data checking method provided by any of the above technical solutions for the service system 404 are not described herein again.
Example nine
An embodiment ninth provides a readable storage medium, on which a program or instructions are stored, and the program or instructions, when executed by a processor, implement the steps of the data verification method for a first electronic device provided in any of the above technical solutions; or the program or the instructions when executed by the processor implement the steps of the method for checking service system data provided by any one of the above technical solutions.
The readable storage medium provided by the embodiment of the present invention can implement the steps provided in any one of the above technical solutions for the data verification method of the first electronic device, or the steps provided in any one of the above technical solutions for the data verification method of the service system. Therefore, all the beneficial technical effects of the data verification method for the first electronic device provided in any one of the above technical solutions or the data verification method for the service system provided in any one of the above technical solutions are not described herein again.
It should be noted that in the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The invention may be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In the unit claims enumerating several means, several of these means may be embodied by one and the same item of hardware. The usage of the words first, second and third, etcetera do not indicate any ordering. These words may be interpreted as names.
While preferred embodiments of the present invention have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all such alterations and modifications as fall within the scope of the invention.
The above is only a preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes will occur to those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims (10)

1. A data verification method for use with a first electronic device, comprising:
sending a data checking request to a service system;
receiving a checking starting instruction sent by the service system, and controlling a data acquisition device to start working according to the checking starting instruction;
sending the inspection data acquired by the data acquisition device to the service system so that the service system can perform data inspection operation on the inspection data;
and receiving a checking result of the checking data sent by the service system, and controlling the data acquisition device to work according to the checking result.
2. The data inspection method according to claim 1, wherein the step of controlling the data acquisition device to operate according to the inspection result specifically comprises:
and when the inspection result is unqualified, controlling the data acquisition device to acquire the inspection data again and sending the inspection data to the service system.
3. The data verification method of claim 1, further comprising:
receiving a test sample sent by the service system;
and acquiring the test data according to the test sample.
4. A data verification method for a service system, the data verification method comprising:
acquiring inspection data sent by first electronic equipment, and preprocessing the inspection data;
performing data inspection operation on the preprocessed inspection data to generate an inspection result of the inspection data;
and sending the checking result to the first electronic equipment.
5. The data verification method according to claim 4, wherein the verification data includes audio data, and the step of performing a data verification operation on the preprocessed verification data specifically includes:
acquiring audio characteristic information of the preprocessed audio data;
generating a text to be checked according to the audio characteristic information;
and matching keywords of the text to be detected and a detection sample to generate a detection result of the audio data.
6. The data verification method of claim 4 or 5, wherein the verification data further comprises video data, and the step of performing a data verification operation on the preprocessed verification data further comprises:
acquiring identity characteristic information according to the preprocessed video data;
acquiring identity information to be detected according to the identity characteristic information;
and matching the identity information to be detected with pre-stored identity information to generate a detection result of the video data.
7. The data inspection method according to claim 5, wherein the step of matching the text to be inspected with the keywords of the inspection sample comprises:
matching the text to be detected with the detection sample by using the read-only keywords; and/or
Carrying out sensitive keyword matching on the text to be detected and a detection sample; and/or
And matching the text to be detected with the detection sample by misleading keywords.
8. The data inspection method according to claim 7, wherein the step of keyword matching the text to be inspected with the inspection sample further comprises:
acquiring unmatched must-read keywords in the text to be checked to generate a near meaning word to be recognized;
and performing near meaning word keyword matching on the near meaning word to be recognized and the test sample.
9. A data verification system, comprising:
a first electronic device, the first electronic device comprising: a first memory storing a program or instructions and a first processor executing the program or instructions to implement the steps of the data verification method of any one of claims 1 to 3;
a service system, the service system comprising: a third memory storing a program or instructions and a third processor executing the program or instructions to implement the steps of the data verification method of any one of claims 4 to 8.
10. A readable storage medium on which a program or instructions are stored, characterized in that the program or instructions, when executed by a processor, implement the steps of the data checking method according to any one of claims 1 to 3; or which when executed by a processor implements the steps of the data verification method of any one of claims 4 to 8.
CN202111068015.8A 2021-09-13 2021-09-13 Data verification method, data verification system and readable storage medium Pending CN113850486A (en)

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CN109783338A (en) * 2019-01-02 2019-05-21 深圳壹账通智能科技有限公司 Recording method, device and computer equipment based on business information
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CN113065879A (en) * 2021-04-30 2021-07-02 中国工商银行股份有限公司 Data stream quality inspection method and system

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN109767335A (en) * 2018-12-15 2019-05-17 深圳壹账通智能科技有限公司 Double record quality detecting methods, device, computer equipment and storage medium
CN109783338A (en) * 2019-01-02 2019-05-21 深圳壹账通智能科技有限公司 Recording method, device and computer equipment based on business information
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