CN113807650B - House source owner interview management method and system, electronic equipment and storage medium - Google Patents
House source owner interview management method and system, electronic equipment and storage medium Download PDFInfo
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Abstract
The embodiment of the invention provides a house source owner interview management method, a system, electronic equipment and a storage medium, wherein the method firstly acquires interview tasks to be executed, and determines task types to be executed of the interview tasks to be executed based on a predetermined interview task model; and then sending the interview task to be executed and the task category to be executed so that the broker interviews based on the interview task to be executed and the task category to be executed. Through the house source owner interview management system, automatic sending of interview tasks is achieved, so that interview tasks to be executed can be timely sent to a broker, the broker can conduct interview timely, timeliness of maintenance of the house source owner and timely grasp of willingness of the house source owner are guaranteed, and experience of the house source owner is improved. Moreover, the interview efficiency of the brokers can be improved, the trading of orders is promoted rapidly, and high economic benefits are brought to business.
Description
Technical Field
The invention relates to the technical field of computer software, in particular to a house source owner interview management method, a system, electronic equipment and a storage medium.
Background
Currently, as the demand for buying houses increases, the business of second-hand house sources becomes more and more important, so that the amount of house sources maintained by the houses of the house brokerage firm increases greatly. In order to ensure the stable growth of the business of the second-hand house sources, the maintenance and management level of the second-hand house sources of all stores is required to be improved, and the interview of the second-hand house source owners is a key and effective action of the second-hand house source maintenance.
The existing house source owner interview flow is simpler, and a broker selects the house source owner needing interview according to experience to make a call for an offer or directly go to the door, and the information such as interview summary is submitted through a computer after interview is finished.
However, due to the large amount of resources maintained by the stores, the conditions faced by the resources are different, for example, some resources require owners to reduce prices to realize the achievement, and some owners of the resources need the achievement and the like. For these situations, it is difficult for the broker to ensure timeliness of maintenance of the homeowner and to grasp the wish of the homeowner in time, resulting in a reduced sense of experience of the homeowner.
Disclosure of Invention
The embodiment of the invention provides a house source owner interview management method, a house source owner interview management system, electronic equipment and a storage medium, which are used for solving the defects in the prior art.
The embodiment of the invention provides a house source owner interview management method, which comprises the following steps:
acquiring a interview task to be executed, and determining a task class to be executed of the interview task to be executed based on a predetermined interview task model;
and sending the interview task to be executed and the task category to be executed so that the broker interviews based on the interview task to be executed and the task category to be executed.
According to the house source owner interview management method provided by the embodiment of the invention, the interview task model comprises a plurality of interview task models, and the interview task models are in one-to-one correspondence with task categories of interview tasks;
correspondingly, the determining the task category to be executed of the interview task to be executed based on a predetermined interview task model specifically comprises:
acquiring room source information of a target room source corresponding to the interview task to be executed;
Determining a target interview task model to which the target house source belongs based on the house source information;
And taking the task category of the interview task corresponding to the target interview task model as the task category to be executed.
According to the house source owner interview management method, the house source information comprises at least one item of order information, attribute information and owner intent information; in response to this, the control unit,
The determining, based on the room source information, a target interview task model to which the target room source belongs specifically includes:
If the order information is judged to meet the preset order condition, determining the target interview task model as a first task model related to the order;
Otherwise, if the attribute information is judged to meet the preset attribute condition and the owner intent information meets the first preset intent condition, determining the target interview task model as a second task model related to intent.
According to the house source owner interview management method, the house source information further comprises online time information; in response to this, the control unit,
If it is determined that the attribute information does not meet the preset attribute condition or the owner intent information does not meet the first preset intent condition, determining a target interview task model to which the target room source belongs based on the room source information, and further including:
If the owner willingness information is judged to meet a second preset willingness condition, determining the target interview task model as a third task model related to willingness;
If the attribute information is judged to meet the preset attribute condition, determining the target interview task model as a fourth task model related to the attribute;
And if the online time information is judged to meet the preset time condition, determining the target interview task model as a time-related fifth task model.
According to an embodiment of the present invention, the method for home owner interview management sends the interview task to be executed and the task category to be executed, and then further includes:
Acquiring a first input received by a broker terminal, and sending verification information corresponding to the interview task to be executed to a target owner terminal corresponding to the interview task to be executed so that the target owner terminal displays the verification information to the broker;
And acquiring a second input which is received by the broker terminal and is specific to the verification information, and sending task information of the interview task to be executed to the broker terminal so that the broker interviews based on the task category to be executed and the task information.
According to one embodiment of the present invention, the method for home owner interview management, the obtaining the second input for the verification information received by the broker terminal, further includes:
determining location information of the broker terminal and the target owner terminal;
Based on the location information, verifying the authenticity of the interview object of the broker.
According to one embodiment of the present invention, the house source owner interview management method, the broker specifically includes: and at least one of a house source maintainer and a cooperation maintainer of the target house source corresponding to the interview task to be executed, and a corresponding interviewer.
The embodiment of the invention also provides a house source owner interview management system, which comprises: the device comprises an acquisition module and a sending module. Wherein,
The acquisition module is used for acquiring a interview task to be executed and determining the category of the task to be executed of the interview task to be executed based on a predetermined interview task model;
The sending module is used for sending the interview task to be executed and the task category to be executed so that the broker interviews based on the interview task to be executed and the task category to be executed.
The embodiment of the invention also provides electronic equipment, which comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, wherein the steps of any one of the house source owner interview management methods are realized when the processor executes the program.
The embodiments of the present invention also provide a non-transitory computer readable storage medium having stored thereon a computer program which, when executed by a processor, implements the steps of any of the homeowner interview management methods described above.
The embodiment of the invention also provides a computer program product, which comprises a computer program/instruction, and is characterized in that the computer program/instruction realizes the steps of any one of the house source owner interview management methods when being executed by a processor.
The method comprises the steps of firstly obtaining a interview task to be executed, and determining a task type to be executed of the interview task to be executed based on a predetermined interview task model; and then sending the interview task to be executed and the task category to be executed so that the broker interviews based on the interview task to be executed and the task category to be executed. Through the house source owner interview management system, automatic sending of interview tasks is achieved, so that interview tasks to be executed can be timely sent to a broker, the broker can conduct interview timely, timeliness of maintenance of the house source owner and timely grasp of willingness of the house source owner are guaranteed, and experience of the house source owner is improved. Moreover, the interview efficiency of the brokers can be improved, the trading of orders is promoted rapidly, and high economic benefits are brought to business.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions of the prior art, the following description will briefly explain the drawings used in the embodiments or the description of the prior art, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings can be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 is a schematic flow chart of a house source owner interview management method provided by an embodiment of the invention;
fig. 2 is a schematic flow chart of a method for determining a target interview task model in a house source owner interview management method according to an embodiment of the present invention;
FIG. 3 is a schematic diagram of a structure of a home source owner interview management system according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
For the purpose of making the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the technical solutions of the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention, and it is apparent that the described embodiments are some embodiments of the present invention, but not all embodiments of the present invention. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
At present, the existing house source owner interview flow is usually that a broker selects a house source owner needing interview according to experience to make a call for an offer or directly go to the door, and information such as interview summary is submitted through a computer after interview is finished. However, due to the large amount of resources maintained by the stores, the conditions faced by the resources are different, for example, some resources require owners to reduce prices to realize the achievement, and some owners of the resources need the achievement and the like. For these situations, the broker cannot guarantee the timeliness of the maintenance of the homeowner and the timely grasp of the wish of the homeowner, resulting in a reduced sense of experience of the homeowner. Therefore, the embodiment of the invention provides a house source owner interview management method to solve the technical problems in the prior art.
Fig. 1 is a flow chart of a house source owner interview management method provided in an embodiment of the present invention, as shown in fig. 1, the method includes:
s1, acquiring a interview task to be executed, and determining a task class to be executed of the interview task to be executed based on a predetermined interview task model;
s2, sending the interview task to be executed and the task category to be executed so that the broker interviews based on the interview task to be executed and the task category to be executed.
Specifically, in the home source owner interview management method provided in the embodiment of the present invention, the execution subject is a home source owner interview management system, and the system may be configured on a server, where the server may be a local server or a cloud server, and the local server may be a computer, a tablet computer, a smart phone, etc., which is not specifically limited in the embodiment of the present invention.
Step S1 is first performed. The interview task to be executed refers to a task which needs to be issued to a broker to enable the broker to interview a corresponding target owner. The interview task to be executed carries a target house source and a target owner, wherein the target house source refers to a house source corresponding to the interview task to be executed, and the target owner refers to an owner corresponding to the interview task to be executed, namely an owner needing interview by a broker. The target house source may be a second house source, i.e., the target owner has a second house source to sell. At this point, the target owner may be a second house source owner.
The interview task to be performed may be created automatically by the system or may be created actively by a business manager or broker. A business manager or broker may go to autonomously create tasks by waiting to interview a house source list, a fritillary assistant, a praise-to-praise house source list, etc.
If the interview task to be performed has been automatically created by the system, the business turn manager or broker may directly view the task details. Or a business manager or broker is required to apply for viewing rights to the system and view the task details after acquiring the viewing rights. The business manager or broker may also edit the task details of the interview task to be performed. If the interview task to be performed is not automatically created by the system, then the re-creation is performed. On the basis, the role group corresponding to the task creator can be determined. When determining the role group corresponding to the task creator, the determination may be performed according to the priority order of the source maintainer, the collaboration maintainer, and the maintenance disc broker. Firstly, judging whether a task creator is a room source maintainer, if so, determining that a role group of the task creator is a room source maintainer group. Otherwise, judging whether the task creator is a cooperative maintainer, if so, determining that the role group of the task creator is the cooperative maintainer group. Otherwise, determining the role group of the task creator as a maintenance disc broker group. Not only are the source maintainers, collaborative maintainers or maintenance disk brokers included in each character set, but also the corresponding interviewees are included.
The interview task to be executed may also be generated by a requirement of a third party scene, and the third party scene may be an application scene corresponding to a user of the fritillary assistant.
The interview task model refers to a model for determining a task class of an interview task to be performed, and may be determined in advance. The interview task model may be built by a neural network. The interview task to be executed is input into an interview task model, and the interview task model performs feature recognition on the room source information of the target room source corresponding to the interview task to be executed, so that the task category output by the interview task model can be obtained, and the task category to be executed of the interview task to be executed is recognized through the interview task model. At this time, the interview task model may be obtained by training based on the interview task sample and the task category label corresponding to the interview task sample.
After determining the task category to be executed, the task category to be executed and the interview task to be executed can be bound, and the interview task to be executed is marked in the form of a label.
And then, executing step S2, and transmitting the interview task to be executed and the task category to be executed, wherein the transmitted target object can be a corresponding broker or a corresponding business manager. When the target object to be sent is a broker, the broker may conduct interview directly according to the interview task to be performed and the task category to be performed. When the target object is a business manager, the business manager can issue the interview task to be executed and the task category to be executed to the managed broker, so that the broker interviews according to the interview task to be executed and the task category to be executed.
According to the house source owner interview management method provided by the embodiment of the invention, interview tasks to be executed are firstly obtained, and the category of the tasks to be executed of the interview tasks to be executed is determined based on a predetermined interview task model; and then sending the interview task to be executed and the task category to be executed so that the broker interviews based on the interview task to be executed and the task category to be executed. Through the house source owner interview management system, automatic sending of interview tasks is achieved, so that interview tasks to be executed can be timely sent to a broker, the broker can conduct interview timely, timeliness of maintenance of the house source owner and timely grasp of willingness of the house source owner are guaranteed, and experience of the house source owner is improved. Moreover, the interview efficiency of the brokers can be improved, the trading of orders is promoted rapidly, and high economic benefits are brought to business.
On the basis of the embodiment, the house source owner interview management method provided by the embodiment of the invention has the advantages that the interview task models comprise a plurality of interview task models, and the interview task models are in one-to-one correspondence with task categories of interview tasks; in response to this, the control unit,
The determining the task category to be executed of the interview task to be executed based on a predetermined interview task model specifically comprises the following steps:
acquiring room source information of a target room source corresponding to the interview task to be executed;
Determining a target interview task model to which the target house source belongs based on the house source information;
And taking the task category of the interview task corresponding to the target interview task model as the task category to be executed.
Specifically, in the embodiment of the present invention, the interview task model may include a plurality of interview task models, and different interview task models correspond to different task categories. Therefore, when determining the category of the to-be-executed task of the to-be-executed interview task, the room source information of the target room source corresponding to the to-be-executed interview task can be acquired first. The house source information refers to information related to a house source, i.e., information for describing the house source from a plurality of dimensions such as orders, attributes, owner's will, and online time.
And then, according to the house source information, a target interview task model to which the target house source belongs can be determined. And determining a target interview task model to which the interview task to be executed belongs according to the multiple dimensions and the preset conditions. Further, the task category of the interview task corresponding to the target interview task model may be determined as a task category to be performed of the interview task to be performed.
According to the embodiment of the invention, the target interview task model of the target house source is automatically determined according to the house source information of the target house source corresponding to the interview task to be executed, so that the task class to be executed is obtained, and the accuracy of the task class to be executed is ensured. Meanwhile, the treatment efficiency is improved.
On the basis of the embodiment, the house source owner interview management method provided by the embodiment of the invention, wherein the house source information comprises at least one item of order information, attribute information and owner wish information; in response to this, the control unit,
The determining, based on the room source information, a target interview task model to which the target room source belongs specifically includes:
If the order information is judged to meet the preset order condition, determining the target interview task model as a first task model related to the order;
Otherwise, if the attribute information is judged to meet the preset attribute condition and the owner intent information meets the first preset intent condition, determining the target interview task model as a second task model related to intent.
Specifically, the room source information in the embodiment of the present invention may include at least one of order information and attribute information of the target room source. The order information is information for representing whether the owner of the target house source subscribes to the approval service. The good and praise service is a good and praise broker authenticated through professional training, provides a house-selling acceleration package for owners, ensures that the owners sell houses quickly and with less worry, and can also enjoy better service of maintainers and service of inclined platform popularization resources. If the owner of the target house source subscribes to the praise service, the order corresponding to the order information is a praise order, and if the owner of the target house source does not subscribe to the praise service, the order corresponding to the order information is a praise order. The attribute information refers to information of the target house source itself, such as house source score and the like. The owner intent information refers to information related to the owner intent, such as the sales intent and bargained intent of the owner, and the like.
Firstly, judging whether order information of a target house source meets preset order conditions, wherein the preset order conditions can be judging conditions of a first task model, and the preset order conditions can be that an order corresponding to the order information is a praise order. If the owner of the target house source subscribes to the praise service, the order information may include a praise label, and the owner of the target house source subscribes to the praise service through the praise label.
If the order information of the target house source meets the preset order condition, the order corresponding to the order information of the target house source is indicated to belong to the good order. At this time, the target house source can be regarded as a praise house source, and the target interview task model can be determined to be the first task model related to the order. The first task model may be named "praise sales feedback model". Wherein, "decomplexing" means "selling" in the field of real estate. The judgment condition of the first task model may be named as "praise policy", and the corresponding task category may include praise tasks.
And if the order information of the target house source does not meet the preset order condition, indicating that the order corresponding to the order information of the target house source does not belong to a praise order. And at the moment, continuously judging whether the attribute condition of the target house source meets the preset attribute condition or not, and judging whether the owner willingness information meets the first preset willingness condition or not. The preset attribute condition and the first preset willingness condition may be judging conditions of the second task model, the preset attribute condition may be that a house source score of the target house source is greater than or equal to a preset score, and the preset score may be set according to needs, for example, may be set to be greater than or equal to 8 minutes (10 minutes full). The first preset willingness condition may be that the sales willingness degree of the target owner is strong. The selling willingness degree can be represented by the selling willingness degree being larger than or equal to the preset willingness degree, the selling willingness degree can be represented by the willingness score, namely, the preset willingness degree can be represented by the preset willingness score, and the preset willingness score can be set according to the needs, for example, the selling willingness degree is larger than or equal to 8 minutes (10 minutes full).
If the attribute condition of the target house source meets the preset attribute condition and the owner intent information meets the first preset intent condition, the house source score of the target house source is larger than or equal to the preset score, and the selling intent of the target owner of the target house source is strong. The target house source can be regarded as the house source which is urgent for the target owner to sell, and the target interview task model can be determined to be a second task model related to willingness. The second task model may be named "endorse a praise model". "endorsement" refers to an agreement that the target owner has signed with the system for preferential sales. The judgment condition of the second task model can be named as 'urgent sale room source strategy', and the corresponding task category can comprise urgent sale good room tasks.
According to the house source owner interview management method provided by the embodiment of the invention, the target interview task model is determined by judging whether the order information meets the preset order condition, whether the attribute information meets the preset attribute condition and whether the owner willingness information meets the first preset willingness condition, so that the feasibility of the scheme and the accurate determination of the target interview task model are further ensured.
On the basis of the embodiment, the house source owner interview management method provided by the embodiment of the invention further comprises online time information; in response to this, the control unit,
If it is determined that the attribute information does not meet the preset attribute condition or the owner intent information does not meet the first preset intent condition, determining a target interview task model to which the target room source belongs based on the room source information, and further including:
If the owner willingness information is judged to meet a second preset willingness condition, determining the target interview task model as a third task model related to willingness;
If the attribute information is judged to meet the preset attribute condition, determining the target interview task model as a fourth task model related to the attribute;
And if the online time information is judged to meet the preset time condition, determining the target interview task model as a time-related fifth task model.
Specifically, in the embodiment of the invention, the house source information further comprises online time information, and the online time information refers to time for a target house source to sell after a target house source is registered in the system.
On the basis, when the target interview task model is determined, if the attribute information of the target house source does not meet the preset attribute condition or the owner willingness information does not meet the first preset willingness condition, namely the target interview task model does not belong to the first task model or the second task model. At this time, whether the owner intent information meets a second preset intent condition can be further judged, the second preset intent condition can be that the target owner has an bargained intent, and the interview task to be executed also carries a bargained task. If the owner intent information meets the second preset intent condition, the target owner of the target house source is indicated to have the selling intent, but the selling intent is not strong. At this time, the target house source can be regarded as a house source with a selling wish by the target owner, and the target interview task model can be determined to be a third task model related to the wish. The third task model may be named "bargained model". The judgment condition of the third task model may be named as "bargained policy", and the corresponding task category may include bargained tasks.
If the owner intent information does not meet the second preset intent condition, namely the interview task to be executed does not carry the bargained task, and if the attribute information meets the preset attribute condition, the target house source is indicated to be a good house, so that the target interview task model can be determined to be a fourth task model related to the attribute. At this time, the preset attribute condition is solely used as the judgment condition of the fourth task model. The fourth task model may be named "important maintenance model". The judgment condition of the fourth task model can be named as 'urgent sales good room strategy', and the corresponding task category can comprise urgent sales good room tasks.
If the target interview task model does not belong to the first task model, the second task model, the third task model or the fourth task model, whether the online time information of the target house source meets the preset time condition is continuously judged. The preset time condition may be a judgment condition of the fifth task model. The preset time condition may be that the online time of the target house source is within a pre-preset time period from the current time, and the target house source is an effective house source. The preset time period may be set as needed, for example, may be set to 7 days, and the online may be understood as registering in the system. The effective house source means that the target house source carries a status bit, and the status bit can be recorded by service personnel according to the actual status, and the data of the status bit can be directly read. The target property may be set to be an active property when the data of the status bit is a, and an inactive property when the data of the status bit is not a. The judgment condition of the fifth task model may be named as a "new house source policy", and the corresponding task category may include a new house source task.
And if the online time information of the target house source meets the preset time condition, indicating that the target house source is a new effective house source in the near term. The target interview task model may be determined to be a time-dependent fifth task model at this time. The fifth task model may be named "spare part holding model" indicating that the target house source is in the spare part preparation stage before the transaction, and the corresponding task category may include spare part holding tasks.
Otherwise, if the house source information of the target house source does not meet all the conditions, namely, the target house source is not recently registered or is not in a selling state/leasing state, the target house source is not classified, namely, the target house source does not have a corresponding target interview task model.
As shown in fig. 2, for any room source in the room source pool, taking the any room source as a target room source, firstly performing praise strategy judgment on room source information of the target room source, if the praise strategy is met, determining the target interview task model as a first task model, and otherwise, performing urgent-sale room source strategy judgment on room source information of the target room source. If the urgent sales room source strategy is met, determining the target interview task model as a second task model, and if not, judging the bargaining strategy for the room source information of the target room source. If the bargaining strategy is met, determining the target interview task model as a third task model, otherwise, carrying out urgent sale good house strategy judgment on house source information of the target house source, if the urgent sale good house strategy is met, determining the target interview task model as a fourth task model, otherwise, carrying out new house source strategy judgment on house source information of the target house source, if the new house source strategy is met, determining the target interview task model as a fifth task model, otherwise, determining the target interview task model as null. And continuing to determine target interview task models of other house sources in the house source pool.
According to the house source owner interview management method provided by the embodiment of the invention, the online time information of the target house source is introduced, and the target interview task model is determined by judging whether the online time information of the target house source meets the preset time condition and combining whether the attribute information meets the preset attribute condition and whether the owner wish information meets the second preset wish condition, so that the feasibility of the scheme and the accurate determination of the target interview task model are further ensured.
On the basis of the embodiment, the house source owner interview management method provided by the embodiment of the invention can judge whether the owner intent information meets the second preset intent condition and whether the attribute information meets the preset attribute condition. If the bargained task exists, the target owner is considered to have a selling wish, and the target interview task model is determined to be a third task model; if the target house source is an 8-point good house source and no bargained task exists, the target house source is considered to be a good house, and the target interview task model is determined to be a fourth task model. If the target interview task model does not belong to the third task model or the fourth task model, judging whether the target house source is a new effective house source recently, and if so, determining that the target interview task model is a fifth task model. The specific judgment process is described in the above embodiment, and this is not particularly limited in the embodiment of the present invention.
On the basis of the embodiment, the house source owner interview management method provided by the embodiment of the invention can also judge whether the owner intent information meets the second preset intent condition, whether the attribute information meets the preset attribute condition and whether the online time information meets the preset time condition. If the bargained task exists, the target owner is considered to have a selling wish, and the target interview task model is determined to be a third task model; if the target house source is an 8-point good house source and no bargaining task exists, the target house source is considered to be a good house, and the target interview task model is determined to be a fourth task model; if the target house source is not the 8-point good house source and has no bargained task, and the target interview task model is determined to be a fifth task model for the new effective house source in the near term.
At present, aiming at interview scenes in each city, there are incentive means such as shell coins, and under the driving of benefits, a small part of brokers sometimes make counterfeits during interviews, so that the authenticity of the interview process cannot be verified. Therefore, on the basis of the above embodiment, the home owner interview management method provided in the embodiment of the present invention sends the interview task to be executed and the task category to be executed, and then further includes:
Acquiring a first input received by a broker terminal, and sending verification information corresponding to the interview task to be executed to a target owner terminal corresponding to the interview task to be executed so that the target owner terminal displays the verification information to the broker;
And acquiring a second input which is received by the broker terminal and is specific to the verification information, and sending task information of the interview task to be executed to the broker terminal so that the broker interviews based on the task category to be executed and the task information.
Specifically, in the embodiment of the invention, after the interview task to be executed and the task category to be executed are sent, the interview task is directly sent to a broker or issued by a business manager and finally received by a broker terminal. When the manager wants to check, clicking operation is performed, and task details of the interview task to be executed and task categories to be executed can be displayed at the broker terminal. The task detail page contains information such as task details, task roles, target owners, auxiliary functions, interview records, owner evaluation and the like, a sending button for inviting the owners to two-dimension code inviting letters and two-dimension code inviting letters, and a sweeping button for two-dimension codes. A broker may access a homeowner interview management system through a broker terminal.
When the interview information is ready under the line of the manager, the broker can trigger a first input at the broker terminal when the target owner needs to be interviewed and the interview information is recorded, and the first input can be triggered by clicking a send button of the two-dimensional code invitation to send verification information to the target owner. The verification information may be a two-dimensional code invitation, where the two-dimensional code invitation includes a two-dimensional code. The verification information may be sent in a form of a WeChat message, a QQ message, or a short message, or may be sent in other forms, which is not particularly limited in the embodiment of the present invention. After receiving the two-dimension code invitation, the target owner terminal can open the two-dimension code invitation in the WeChat and display the two-dimension code in the two-dimension code invitation to the broker.
The broker may trigger a second input at the broker terminal that may be triggered by the broker clicking a swipe button and receiving a swipe two-dimensional code. After receiving the second input, the homeowner interview management system may send task information for the interview task to be performed to the broker terminal to cause the broker to interview based on the category of task to be performed and the task information. The task categories to be executed can include a praise task, an urgent sale good room task, a bargained task, a non-urgent sale good room task, a new house source task, a spare part taking task and the like. The task information of the interview task to be performed may refer to content that a broker needs to talk to a target owner during interview, for example, if the task category to be performed is an bargained task, the task information may include determining a price of the target owner for selling a target house source, a bottom line price, and the like; if the task to be executed is a good-sales task, the task information may include determining a target owner's tendency to sell the target house source for a time period, a bottom line time period, and the like.
In the embodiment of the invention, the verification information is sent to the target owner terminal, and the task information of the interview task to be executed is sent to the broker terminal after the second input aiming at the verification information is obtained, so that the broker can interview the target owner and enter the interview information in the house owner interview management system, supervision on the interview task execution condition of the broker is realized, the authenticity of the owner interview by the broker is ensured, and the authenticity of the entered interview information is further ensured.
On the basis of the above embodiment, the house source owner interview management method provided in the embodiment of the present invention, where the obtaining the second input for the verification information received by the broker terminal further includes:
determining location information of the broker terminal and the target owner terminal;
Based on the location information, verifying the authenticity of the interview object of the broker.
Specifically, in the house source owner interview management method provided in the embodiment of the present invention, after the second input for verification information received by the broker terminal is obtained, the location information of the broker terminal and the target owner terminal may be determined first. The location information may be latitude and longitude information and may be obtained from a broker terminal and a location module of the target owner terminal, respectively.
And then according to the position information of the broker terminal and the target owner terminal, the distance between the broker terminal and the target owner terminal can be calculated, and according to the distance, the authenticity of the interview object of the broker can be verified. For example, it may be determined whether the distance is equal to or less than a preset distance, if the distance is equal to or less than the preset distance, then it is determined that the broker's interview object is a real target owner, otherwise it is determined that the broker's interview object is not a real target owner. The preset distance may be set as needed, for example, 10m or less.
In the embodiment of the invention, the authenticity of the interview object of the broker is verified by determining the position information of the broker terminal and the target owner terminal, so that the authenticity of the interview object of the broker can be further ensured, and the authenticity of the entered interview information is further ensured.
On the basis of the above embodiment, the house source owner interview management method provided in the embodiment of the present invention, wherein the broker performs interview based on the task category to be executed and the task information, and then further includes:
Evaluation information of a interview process of the broker by a target owner is received.
Specifically, in the embodiment of the invention, after the broker scans the two-dimension code through the broker terminal, the evaluation interface can be pushed to the target owner, so that the target owner inputs evaluation information of the interview process of the broker in the evaluation interface to investigate the service capability of the broker.
On the basis of the above embodiment, the house source owner interview management method provided in the embodiment of the present invention, wherein the broker performs interview based on the task category to be executed and the task information, and then further includes:
the business district manager can carry out 400-phone return visit on the target owner, and can also check the whole interview progress in the task detail page, wherein the interview progress can comprise task creation, task release, two-dimensional code invitation, two-dimensional code scanning, target owner evaluation, business district manager return visit and the like.
On the basis of the above embodiment, the house source owner interview management method provided in the embodiment of the present invention specifically includes: and at least one of a house source maintainer and a cooperation maintainer of the target house source corresponding to the interview task to be executed, and a corresponding interviewer.
Specifically, the broker in the embodiment of the present invention may include at least one of a source maintainer and a cooperation maintainer of a target source corresponding to the interview task to be performed, and a corresponding interviewer. The source maintainer and the corresponding interviewee may form character set 1 and the collaboration maintainer and the corresponding interviewee may form character set 2.
When the interview task to be executed and the task category to be executed are issued by the business district manager, the business district manager can issue the interview task to be executed and the task category to be executed to the role group 1, and then the role group 1 shares the interview task to be executed and the task category to be executed to the role group 2. In embodiments of the invention, a broker may also include a maintenance disc broker and corresponding visitors, which may constitute role group 3. The role group 3 can actively acquire the interview task to be executed and the task category to be executed.
Based on the above, the home owner interview management system can also record the participation rate of each character group for interview tasks to be executed so as to provide reference for evaluating the business capability of each character group.
In summary, according to the house source owner interview management method provided by the embodiment of the invention, a plurality of interview task models are determined by analyzing a large number of house sources, so that a broker is helped to confirm the task category to be executed of the interview task to be executed; then sending the interview task to be executed and the task class to be executed to a business manager, and releasing the interview task and the task class to be executed to a room source maintainer by the business manager, and simultaneously supporting the room source maintainer to add the interview room source independently, so that unified interview management of the business manager is achieved; after the operation of the broker, the quality and the authenticity of the interview are judged through strategy analysis, and the interview with real and high quality is stimulated in a targeted manner. While assisting business manager and brokerage to promote the effect, promote the achievement of the order fast, bring the economic benefit of business high growth.
Fig. 3 is a schematic structural diagram of a home source owner interview management system provided in an embodiment of the present invention, as shown in fig. 3, the system includes: an acquisition module 31 and a transmission module 32. Wherein,
The acquiring module 31 is configured to acquire a interview task to be executed, and determine a task class to be executed of the interview task to be executed based on a predetermined interview task model;
the sending module 32 is configured to send the interview task to be performed and the task category to be performed, so that the broker interviews based on the interview task to be performed and the task category to be performed.
On the basis of the embodiment, the house source owner interview management system provided by the embodiment of the invention has the advantages that the interview task models comprise a plurality of interview task models, and the interview task models are in one-to-one correspondence with task categories of interview tasks; in response to this, the control unit,
The acquisition module specifically comprises:
the room source information acquisition sub-module is used for acquiring the room source information of the target room source corresponding to the interview task to be executed;
The model determining submodule is used for determining a target interview task model to which the target house source belongs based on the house source information;
And the task category determining sub-module is used for taking the task category of the interview task corresponding to the target interview task model as the task category to be executed.
On the basis of the above embodiment, the house source owner interview management system provided in the embodiment of the present invention, the model determining submodule is specifically configured to:
If the order information is judged to meet the preset order condition, determining the target interview task model as a first task model related to the order;
Otherwise, if the attribute information is judged to meet the preset attribute condition and the owner intent information meets the first preset intent condition, determining the target interview task model as a second task model related to intent.
On the basis of the embodiment, the house source owner interview management system provided by the embodiment of the invention further comprises on-line time information; in response to this, the control unit,
If it is determined that the attribute information does not meet the preset attribute condition or the owner intent information does not meet the first preset intent condition, the model determination submodule is further configured to:
If the owner willingness information is judged to meet a second preset willingness condition, determining the target interview task model as a third task model related to willingness;
If the attribute information is judged to meet the preset attribute condition, determining the target interview task model as a fourth task model related to the attribute;
And if the online time information is judged to meet the preset time condition, determining the target interview task model as a time-related fifth task model.
On the basis of the above embodiment, the house source owner interview management system provided in the embodiment of the present invention, the sending module is further configured to:
After the interview task to be executed and the task category to be executed are sent, a first input received by a broker terminal is obtained, verification information corresponding to the interview task to be executed is sent to a target owner terminal corresponding to the interview task to be executed, and the target owner terminal displays the verification information to the broker;
And acquiring a second input which is received by the broker terminal and is specific to the verification information, and sending task information of the interview task to be executed to the broker terminal so that the broker interviews based on the task category to be executed and the task information.
On the basis of the embodiment, the house source owner interview management system provided by the embodiment of the invention further comprises a verification module, wherein the verification module is used for:
determining location information of the broker terminal and the target owner terminal after obtaining a second input for the validation information received by the broker terminal;
Based on the location information, verifying the authenticity of the interview object of the broker.
On the basis of the above embodiment, the house source owner interview management system provided in the embodiment of the present invention specifically includes: and at least one of a house source maintainer and a cooperation maintainer of the target house source corresponding to the interview task to be executed, and a corresponding interviewer.
On the basis of the embodiment, the house source owner interview management system provided by the embodiment of the invention can perform visual management;
Visual management may include judgment condition management of interview task models, house source management, character group member management, task management, incentive management, and material management. Judging condition management may include: judging addition, deletion, modification, application and the like of the conditions; the house source management may include: searching a target house source, matching a target interview task model corresponding to the target house source, and the like; role group member management may include: dynamic addition of role groups, addition, deletion, modification, etc. of role group members; task management may include: multidimensional creation, invitation initiation, code scanning initiation, input initiation, state control and the like; incentive management may include: rewarding configuration, real-time rewarding and the like; the material management may include: quotation weekly reports, pricing reports, etc.
On the basis of the embodiment, the house source owner interview management system provided by the embodiment of the invention further comprises a data analysis module;
The data analysis module is used for acquiring data of each role group member, operation data of each role group member, evaluation data of a target owner and distance data between the target owner terminal and the broker terminal, and performing operation funnel analysis based on the operation data so as to determine the execution progress of the interview task to be executed; analyzing the participation rate of each role group based on the member data of each role group; performing interview quality analysis based on the evaluation data; and carrying out interview authenticity analysis based on the distance data.
Specifically, the functions of each module in the home source owner interview management system provided in the embodiment of the present invention are in one-to-one correspondence with the operation flows of each step in the above method embodiment, and the implemented effects are consistent.
Fig. 4 illustrates a physical schematic diagram of an electronic device, as shown in fig. 4, which may include: processor 410, communication interface (Communications Interface) 420, memory 430, and communication bus 440, wherein processor 410, communication interface 420, and memory 430 communicate with each other via communication bus 440. The processor 410 may invoke logic instructions in the memory 430 to perform the house source owner interview management method provided in the embodiments described above, including: acquiring a interview task to be executed, and determining a task class to be executed of the interview task to be executed based on a predetermined interview task model; and sending the interview task to be executed and the task category to be executed so that the broker interviews based on the interview task to be executed and the task category to be executed.
Further, the logic instructions in the memory 430 described above may be implemented in the form of software functional units and may be stored in a computer-readable storage medium when sold or used as a stand-alone product. Based on this understanding, the technical solution of the present invention may be embodied essentially or in a part contributing to the prior art or in a part of the technical solution, in the form of a software product stored in a storage medium, comprising several instructions for causing a computer device (which may be a personal computer, a server, a network device, etc.) to perform all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a usb disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
In another aspect, embodiments of the present invention also provide a computer program product comprising a computer program stored on a non-transitory computer readable storage medium, the computer program comprising program instructions which, when executed by a computer, enable the computer to perform the house source owner interview management method provided in the above embodiments, the method comprising: acquiring a interview task to be executed, and determining a task class to be executed of the interview task to be executed based on a predetermined interview task model; and sending the interview task to be executed and the task category to be executed so that the broker interviews based on the interview task to be executed and the task category to be executed.
In yet another aspect, embodiments of the present invention further provide a non-transitory computer readable storage medium having stored thereon a computer program which, when executed by a processor, is implemented to perform the house source owner interview management method provided in the above embodiments, the method comprising: acquiring a interview task to be executed, and determining a task class to be executed of the interview task to be executed based on a predetermined interview task model; and sending the interview task to be executed and the task category to be executed so that the broker interviews based on the interview task to be executed and the task category to be executed.
The system embodiments described above are merely illustrative, wherein the elements illustrated as separate elements may or may not be physically separate, and the elements shown as elements may or may not be physical elements, may be located in one place, or may be distributed over a plurality of network elements. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of this embodiment. Those of ordinary skill in the art will understand and implement the present invention without undue burden.
From the above description of the embodiments, it will be apparent to those skilled in the art that the embodiments may be implemented by means of software plus necessary general hardware platforms, or of course may be implemented by means of hardware. Based on this understanding, the foregoing technical solution may be embodied essentially or in a part contributing to the prior art in the form of a software product, which may be stored in a computer readable storage medium, such as ROM/RAM, a magnetic disk, an optical disk, etc., including several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method described in the respective embodiments or some parts of the embodiments.
Finally, it should be noted that: the above embodiments are only for illustrating the technical solution of the present invention, and are not limiting; although the invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present invention.
Claims (7)
1. A house source owner interview management method, comprising:
acquiring a interview task to be executed, and determining a task class to be executed of the interview task to be executed based on a predetermined interview task model;
Sending the interview task to be executed and the task category to be executed so that a broker interviews based on the interview task to be executed and the task category to be executed;
the interview task models comprise a plurality of interview task models, and the interview task models are in one-to-one correspondence with task categories of interview tasks; in response to this, the control unit,
The determining the task category to be executed of the interview task to be executed based on a predetermined interview task model specifically comprises the following steps:
acquiring room source information of a target room source corresponding to the interview task to be executed;
Determining a target interview task model to which the target house source belongs based on the house source information;
Taking the task category of the interview task corresponding to the target interview task model as the task category to be executed;
The house source information comprises at least one item of order information, attribute information and owner intent information; in response to this, the control unit,
The determining, based on the room source information, a target interview task model to which the target room source belongs specifically includes:
If the order information is judged to meet the preset order condition, determining the target interview task model as a first task model related to the order;
Otherwise, if the attribute information is judged to meet the preset attribute condition and the owner intent information meets the first preset intent condition, determining the target interview task model as a second task model related to intent.
2. The house source owner interview management method of claim 1 wherein the house source information further comprises on-line time information; in response to this, the control unit,
If it is determined that the attribute information does not meet the preset attribute condition or the owner intent information does not meet the first preset intent condition, determining a target interview task model to which the target room source belongs based on the room source information, and further including:
If the owner willingness information is judged to meet a second preset willingness condition, determining the target interview task model as a third task model related to willingness;
If the attribute information is judged to meet the preset attribute condition, determining the target interview task model as a fourth task model related to the attribute;
And if the online time information is judged to meet the preset time condition, determining the target interview task model as a time-related fifth task model.
3. The house source owner interview management method according to claim 1 or 2, wherein the sending the interview task to be performed and the task category to be performed further comprises:
Acquiring a first input received by a broker terminal, and sending verification information corresponding to the interview task to be executed to a target owner terminal corresponding to the interview task to be executed so that the target owner terminal displays the verification information to the broker;
And acquiring a second input which is received by the broker terminal and is specific to the verification information, and sending task information of the interview task to be executed to the broker terminal so that the broker interviews based on the task category to be executed and the task information.
4. A house source owner interview management method as claimed in claim 3, wherein said obtaining a second input for said validation information received by said broker terminal, further comprises thereafter:
determining location information of the broker terminal and the target owner terminal;
Based on the location information, verifying the authenticity of the interview object of the broker.
5. A house source owner interview management method according to claim 1 or 2, characterized in that the broker specifically comprises: and at least one of a house source maintainer and a cooperation maintainer of the target house source corresponding to the interview task to be executed, and a corresponding interviewer.
6. A homeowner interview management system comprising:
the acquisition module is used for acquiring a interview task to be executed and determining the category of the task to be executed of the interview task to be executed based on a predetermined interview task model;
The sending module is used for sending the interview task to be executed and the task category to be executed so that the broker interviews based on the interview task to be executed and the task category to be executed;
the interview task models comprise a plurality of interview task models, and the interview task models are in one-to-one correspondence with task categories of interview tasks; in response to this, the control unit,
The determining the task category to be executed of the interview task to be executed based on a predetermined interview task model specifically comprises the following steps:
acquiring room source information of a target room source corresponding to the interview task to be executed;
Determining a target interview task model to which the target house source belongs based on the house source information;
Taking the task category of the interview task corresponding to the target interview task model as the task category to be executed;
The house source information comprises at least one item of order information, attribute information and owner intent information; in response to this, the control unit,
The determining, based on the room source information, a target interview task model to which the target room source belongs specifically includes:
If the order information is judged to meet the preset order condition, determining the target interview task model as a first task model related to the order;
Otherwise, if the attribute information is judged to meet the preset attribute condition and the owner intent information meets the first preset intent condition, determining the target interview task model as a second task model related to intent.
7. A non-transitory computer readable storage medium having stored thereon a computer program, which when executed by a processor, implements the steps of the homeowner interview management method of any one of claims 1 to 5.
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