CN113709309B - Incoming call processing method and device, electronic equipment and readable storage medium - Google Patents

Incoming call processing method and device, electronic equipment and readable storage medium Download PDF

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Publication number
CN113709309B
CN113709309B CN202111019755.2A CN202111019755A CN113709309B CN 113709309 B CN113709309 B CN 113709309B CN 202111019755 A CN202111019755 A CN 202111019755A CN 113709309 B CN113709309 B CN 113709309B
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call
incoming call
incoming
processing
condition
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CN113709309A (en
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奉光跃
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Vivo Mobile Communication Co Ltd
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Vivo Mobile Communication Co Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
    • H04M1/72454—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions according to context-related or environment-related conditions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H04M3/4365—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it based on information specified by the calling party, e.g. priority or subject

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Environmental & Geological Engineering (AREA)
  • Human Computer Interaction (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephone Function (AREA)

Abstract

The application discloses an incoming call processing method and device and electronic equipment, and belongs to the technical field of communication. The method comprises the following steps: under the condition that a first operation of a user is received, establishing a first call with a first call object; and in the communication process of the first communication, if the incoming call information of a second communication object is received, processing the incoming call of the second communication object according to the target parameter of the first operation. Therefore, the processing mode of the subsequently received call in the call is determined based on the operation parameters when the call is established, the call in the call can be processed according to the user requirements, and the influence on the call experience of the user due to the fact that the current call is directly interrupted by the call is avoided.

Description

Incoming call processing method and device, electronic equipment and readable storage medium
Technical Field
The application belongs to the technical field of communication, and particularly relates to an incoming call processing method and device and electronic equipment.
Background
With the popularization of electronic devices such as mobile phones, users often use the electronic devices to process daily affairs, and particularly, the communication function brings great convenience to people to communicate. Currently, with the popularity and low cost of video voice call functionality, more and more users tend to use network video or network voice calls to communicate.
However, in the prior art, when a user receives an incoming call in the process of using an electronic device to perform a network video or voice call, the current video or voice call is directly interrupted, and the call experience of the user is affected.
Disclosure of Invention
The embodiment of the application aims to provide an incoming call processing method, an incoming call processing device and electronic equipment, and the problem that the existing incoming call processing mode influences the call experience of a user can be solved.
In a first aspect, an embodiment of the present application provides an incoming call processing method, where the method includes:
under the condition that a first operation of a user is received, establishing a first call with a first call object;
and in the conversation process of the first conversation, if the incoming call information of a second conversation object is received, processing the incoming call of the second conversation object according to the target parameter of the first operation.
In a second aspect, an embodiment of the present application provides an incoming call processing apparatus, including:
the call establishing module is used for establishing a first call with a first call object under the condition that a first operation of a user is received;
and the processing module is used for processing the incoming call of the second call object according to the target parameter of the first operation if the incoming call information of the second call object is received in the call process of the first call.
In a third aspect, an embodiment of the present application provides an electronic device, which includes a processor, a memory, and a program or instructions stored on the memory and executable on the processor, where the program or instructions, when executed by the processor, implement the steps of the incoming call processing method according to the first aspect.
In a fourth aspect, an embodiment of the present application provides a readable storage medium, on which a program or instructions are stored, and when the program or instructions are executed by a processor, the program or instructions implement the steps of the incoming call processing method according to the first aspect.
In a fifth aspect, an embodiment of the present application provides a chip, where the chip includes a processor and a communication interface, where the communication interface is coupled to the processor, and the processor is configured to execute a program or instructions to implement the incoming call processing method according to the first aspect.
In the embodiment of the application, under the condition that a first operation of a user is received, a first call with a first call object is established; and in the communication process of the first communication, if the incoming call information of a second communication object is received, processing the incoming call of the second communication object according to the target parameter of the first operation. Therefore, the processing mode of the subsequently received call in the call is determined based on the operation parameters when the call is established, the call in the call can be processed according to the user requirements, and the influence on the call experience of the user due to the fact that the current call is directly interrupted by the call is avoided.
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Fig. 1 is a flowchart of an incoming call processing method provided in an embodiment of the present application;
fig. 2 is an exemplary flowchart of an incoming call processing method provided in an embodiment of the present application;
fig. 3 is a schematic structural diagram of an incoming call processing device according to an embodiment of the present application;
fig. 4 is a schematic structural diagram of an electronic device provided in an embodiment of the present application;
fig. 5 is a hardware structure diagram of an electronic device according to an embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be described clearly below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some, but not all, embodiments of the present application. All other embodiments that can be derived by one of ordinary skill in the art from the embodiments given herein are intended to be within the scope of the present disclosure.
The terms first, second and the like in the description and in the claims of the present application are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It will be appreciated that the data so used may be interchanged under appropriate circumstances such that embodiments of the application may be practiced in sequences other than those illustrated or described herein, and that the terms "first," "second," and the like are generally used herein in a generic sense and do not limit the number of terms, e.g., the first term can be one or more than one. In addition, "and/or" in the specification and claims means at least one of connected objects, a character "/" generally means that a preceding and succeeding related objects are in an "or" relationship.
The incoming call processing method provided by the embodiment of the present application is described in detail below with reference to the accompanying drawings through specific embodiments and application scenarios thereof.
Referring to fig. 1, fig. 1 is a flowchart of an incoming call processing method provided in an embodiment of the present application, and is applied to an electronic device, as shown in fig. 1, the method includes the following steps:
step 101, establishing a first call with a first call object when receiving a first operation of a user.
The first operation may be an operation performed by the user on the electronic device to establish a call with the first call target, for example, an operation on an answer key or an operation on a dial key.
The first call may be a voice or video call based on an operator, or may be a network video call or a network voice call based on a mobile network.
In this embodiment, the electronic device may establish, based on a call object requested or received by the first operation, a call with the call object when receiving the first operation of the user, so as to enter a call state with the call object, where the call object is the first call object, and the established call is the first call.
Optionally, the step 101 includes:
under the condition that the incoming call of the first call object is received and the first operation of a user on an answering control is received, establishing a first call with the first call object;
or under the condition that a first operation of a user on a dialing control on a first interface is received, establishing a first call with the first call object, wherein the first call object is displayed in the first interface.
That is, the first operation may be an operation performed by the electronic device when receiving a call request initiated by the first call target, where the operation is performed by the user to connect the call request, and may be, for example, an operation on a call answering control on a call request interface.
The first operation may also be an operation in which a user initiates a call request to a certain contact or phone number on the electronic device, for example, the first operation may be an operation on a dial control on a dial interface, or an operation on a video or voice call control on a session interface with the first call target.
Therefore, when a user initiates a call or answers the call, the call processing mode in the call is determined by establishing the operation parameters of the call, the call in the call is processed according to the requirements of the user, and the call effect of the user is guaranteed.
And 102, in the process of the first call, if the incoming call information of a second call object is received, processing the incoming call of the second call object according to the target parameter of the first operation.
The receiving of the incoming call information of the second call object in the call process of the first call may be receiving incoming call information of other call objects when the second call object is in a call state with the first call object after the call with the first call object is established. That is, the second call party may be any call party except the first call party, and the call mode of the second call party may be the same as or different from the call mode of the first call party. For example, the call with the first call object is a network video call, and the call with the second call object is an operator call, or the call with the first call object is an operator call, and the call with the second call object is also an operator call.
In this embodiment, if an incoming call of a second call object is received in the call process of the first call, a processing mode of the incoming call of the second call object may be determined according to the target parameter of the first operation, and the incoming call of the second call object may be processed according to the processing mode. It is understood that the target parameter of the first operation may be obtained when the first operation of the user is received. The target parameter may be determined based on a preset parameter for determining a processing manner of the incoming call in the call, for example, a sliding direction according to an operation when the call is established is preset to determine the processing manner of the incoming call in the call, and then the target parameter is the sliding direction. Specifically, a parameter that facilitates user operation may be used as the target parameter according to the actual situation. In some embodiments, the target parameter may be a sliding direction, a touch pressure, a touch duration, a touch number, and the like.
In the embodiment of the application, the corresponding relation between the target parameters and the processing modes can be preset, that is, different processing modes corresponding to different target parameters can be set, wherein the processing modes of the incoming call in the call can include call connection and incoming call interception, and the incoming call interception can be further divided into full interception, partial interception and the like. For example, the processing modes of turning on the incoming call and intercepting the incoming call corresponding to different sliding directions can be preset.
That is, in the embodiment of the present application, when the first call object is pre-established, the user may determine, through the first operation, a processing manner of a subsequent incoming call in a call in advance, so that the electronic device may intercept or connect the incoming call in the call according to a user requirement. For example, when a user chats with a family, a general friend, or other object, the user can set a target parameter of the first operation to connect an incoming call in a call, so as to avoid missing an important call; the user can also set the target parameter of the first operation to intercept the incoming call in the call when the user communicates with the important content of the leader or the client and the like, so as to avoid influencing the current call.
Optionally, the step 102 includes:
under the condition that the target parameter of the first operation is matched with a first preset parameter, the incoming call of the second communication object is connected;
or, the incoming call of the second communication object is intercepted under the condition that the target parameter of the first operation is matched with a second preset parameter.
In an embodiment, the processing manner corresponding to the first preset parameter may be preset as connection, the processing manner corresponding to the second preset parameter may be interception, and the interception may be intelligent interception, that is, whether interception is performed may be determined through analysis of a current call and/or incoming call object. The first preset parameter and the second preset parameter may be different target parameter values, for example, the target parameter is a sliding direction, the first preset parameter is a first direction, such as upward or leftward, and the second preset parameter is a second direction, such as downward or rightward, so that when the sliding direction is the first direction, the incoming call in the call can be connected, and when the sliding direction is the second direction, the incoming call in the call can be intercepted.
Therefore, the corresponding incoming call processing mode can be quickly determined by matching the target parameters with the preset parameters.
Optionally, the turning on the incoming call of the second communication object includes:
and connecting the incoming call of the second call object and sending a preset message to the first call object.
That is, in a case that it is determined that the incoming call processing mode is call-in, the incoming call of the second call object may be call-in when the incoming call of the second call object is received, and a preset message may be sent to the first call object, where the preset message may be used to prompt the first call object that a current user needs to call-in another incoming call, or prompt the first call object to call back to the first call object later. The preset message may be a specific prompt message preset to be sent to the current call recipient when another call is connected, for example, a prompt such as "call you later", "call incoming currently, please later", and so on. And the preset message can be in the forms of text message, voice message, image-text message and the like.
Therefore, when other calls need to be connected in the call, the current call object can be prompted by sending a preset message to the current call object, and mishaps of the call opposite side caused by direct call interruption are avoided.
Optionally, the intercepting the incoming call of the second communication object includes:
acquiring call information of the first call, wherein the call information comprises at least one item of call duration, information of the first call object and call content;
processing the incoming call of the second call object by adopting a first interception mode under the condition that the call information meets a preset condition;
or, processing the incoming call of the second call object by adopting a second interception mode under the condition that the call information does not meet the preset condition, wherein the second interception mode is different from the first interception mode.
In an embodiment, the intercepting process of the incoming call of the second call object may be an intelligent intercepting of the incoming call in a call, and specifically, the method may determine what way to intercept the current incoming call by analyzing whether the call information of the current first call meets a preset condition.
The call information may include one or more items of call duration, information of the first call object, call content, and the like, and the information of the first call object may be information representing an identity of the first call object, such as a nickname, a remark, a tag, and the like. The information of the first call object, the call duration, and the call content may all be used to determine the importance of the current first call, and specifically, the information of the first call object may be used to determine the importance of the call object, where the importance of the call object such as company, leader, etc. is higher than that of the call object such as friend, family, etc.; the call content can be used for judging the importance degree of the current call, for example, the importance degree of the current call can be analyzed through some keywords, call contexts and the like in the call content; the call duration can also be used for assisting in judging the importance degree of the current call, and generally, the longer the call duration is, the more the current call is indicated to be inclined to home or chatty, and the importance degree of the current call can be reduced accordingly.
The preset condition may be that the importance degree of the first call is lower than a certain threshold, or the importance degree of the first call is lower than the importance degree of the incoming call of the second call object, and the preset condition may also be one or more of that the call duration of the first call exceeds a certain duration, that the importance degree of the first call object is lower than the importance degree of the second call object of the current incoming call, that the importance degree of the call content of the first call is lower than a certain threshold, and the like.
In this way, whether the call information meets a preset condition is determined by analyzing the call information of the first call, and then the interception processing mode of the incoming call of the second call object is determined, specifically, the incoming call of the second call object can be processed by adopting the first interception mode under the condition that the call information meets the preset condition; or, under the condition that the call information does not meet the preset condition, processing the incoming call of the second call object by adopting a second interception mode.
The second intercepting mode is different from the first intercepting mode, and the first intercepting mode can be temporary intercepting, for example, the incoming call reminder of the second call object is hung up firstly, for example, the incoming call reminder is displayed or hidden in a background, but the incoming call reminder is not rejected directly, the incoming call of the second call object is connected after a certain time of waiting for a user is set for a plurality of seconds (the time can lead the user to inform the first call object that other incoming calls need to be answered currently), or the user is reminded to hang up the current call and then the call is connected after the incoming call of the second call object is hung up; the first interception mode may also be to reject the incoming call of the second call object, then remind the user to hang up the current call, and automatically dial back the second call object after the user hangs up. The second intercepting mode may be directly rejecting the incoming call of the second object, or may also be sending a reminding message to the second call object after rejecting the incoming call of the second object, so as to prompt that other calls exist at present, and then returning the call later.
Therefore, by the embodiment, the method and the device for intercepting the incoming calls of other objects can be determined according to the actual situation of the current call, so that the intercepting mode is more in line with the expectation of a user, and the call experience effect of the user is improved.
Optionally, the processing the incoming call of the second communication object by using the first intercepting means includes:
intercepting the incoming call of the second communication object and outputting a first message, wherein the first message is used for prompting a user to receive the incoming call of the second communication object; under the condition that the hanging-up operation of the first call by the user is received, the incoming call of the second call object is connected;
the processing the incoming call of the second communication object by adopting the second interception mode comprises the following steps: and rejecting the incoming call of the second call object.
In an embodiment, the first intercepting means may be a means for temporarily intercepting the incoming call of the second call object, and specifically, the first intercepting means may temporarily intercept the incoming call of the second call object, that is, the incoming call of the second call object may be temporarily suspended without being directly rejected, and output a prompt message to prompt a user to currently receive the incoming call of the second call object, and may also prompt the user to suspend a current call to connect the current incoming call. Therefore, after receiving the prompt message, the user can know that the current incoming call is important, so that the current call can be hung up, the incoming call of the second call object can be connected, and the missing of the important incoming call is avoided.
The second intercepting mode may be a mode of directly intercepting the incoming call of the second call object, that is, the incoming call of the second call object may be directly rejected, so as to avoid that the current call experience is influenced by an unimportant incoming call.
Therefore, by the implementation mode, the user can be prevented from missing important incoming calls or influencing the current call by unimportant incoming calls, and the important call of the user is preferentially ensured.
Optionally, the intercepting the incoming call of the second communication object includes:
determining the communication importance degree of the first communication object according to the identity information of the first communication object and the communication information of the first communication object, and determining the incoming call importance degree of the second communication object according to the identity information of the second communication object;
intercepting the incoming call of the second call object under the condition that the call importance degree is greater than or equal to the incoming call importance degree;
and under the condition that the call importance degree is smaller than the call importance degree, connecting the call of the second call object.
In an embodiment, when the incoming call processing mode is determined to be the intercepting processing mode, the incoming call in the call can be intelligently intercepted, and specifically, whether the current incoming call is intercepted or not can be determined by analyzing the importance of the current call and the incoming call.
Specifically, the call importance level of the first call object and the call importance level of the second call object may be determined respectively, and the call importance level may be compared to determine that the call of the second call object is intercepted when the call importance level is greater than or equal to the call importance level, and the call of the second call object is connected when the call importance level is less than the call importance level.
The communication importance degree can be determined according to the identity information of the first communication object and the communication information of the first communication object, specifically, when the identity information of the first communication object is important communication objects such as leaders and clients, the current communication importance degree can be preliminarily determined to be higher, when the identity information of the first communication object is determined to be conventional communication objects such as friends and family, the current communication importance degree can be preliminarily determined to be general, and when the identity information of the first communication object is determined to be non-important communication objects such as couriers, takeoffs and customer service, the current communication importance degree can be preliminarily determined to be lower. When the call information of the first call object is determined to be a call containing important content, the importance degree of the current call can be preliminarily determined to be higher, when the call information of the first call object is determined to be a call of some chatting families, the importance degree of the current call can be preliminarily determined to be general, and when the call information of the first call object is determined to be a call of some outgoing calls or promotion calls, the importance degree of the current call can be preliminarily determined to be lower.
Specifically, the importance degree of the current call may be determined by combining the identity information of the first call object and the call information of the first call object, for example, the importance degree of the call determined based on the identity information of the first call object and the importance degree of the call determined based on the call information of the first call object may be fused in different proportions to obtain a final importance degree of the call, the importance degree of the current call may also be scored according to the identity information of the first call object and the call information of the first call object, respectively, and the importance degree of the call with the first call object may be determined by combining scores of the two items.
The importance level of the incoming call may be determined according to the identity information of the second communication object, for example, when the identity information of the second communication object is determined to be an important communication object such as a leader, a client, or the like, it may be determined that the importance level of the current communication is high, when the identity information of the second communication object is determined to be a regular communication object such as a friend, a family, or the like, it may be determined that the importance level of the current communication is general, and when the identity information of the second malicious communication object is determined to be a non-important communication object such as a courier, a takeout, a customer service, or the like, it may be determined that the importance level of the current communication is low.
In order to more accurately compare the current call importance level with the incoming call importance level, the call importance level and the incoming call importance level may be quantified, for example, expressed by a percentage or a score, so that the call importance level and the incoming call importance level may be visually compared in terms of a numerical value, and a processing mode of the current incoming call may be accurately determined.
Therefore, by analyzing and comparing the importance degrees of the current call and the incoming call, the incoming call in the call can be intelligently intercepted according to the importance degrees of the call and the incoming call, and the important call of the user is preferentially ensured.
Optionally, the determining, according to the identity information of the first call target and the call information of the first call target, the importance degree of the call with the first call target, and determining, according to the identity information of the second call target, the importance degree of the call of the second call target includes:
determining a basic score of the first call object according to the identity information of the first call object;
determining an additional score of the first call object according to the call content and the call duration of the first call object;
determining the sum of the basic score and the additional score as a call score of the first call object, wherein the call score represents the call importance degree;
and determining a basis score of the second communication object according to the identity information of the second communication object, wherein the basis score of the second communication object is an incoming call score of the second communication object, and the incoming call score of the second communication object represents the importance degree of the incoming call.
In other words, in one embodiment, the current call and the incoming call can be scored based on the related information of the current call object and the incoming call object, and then the importance degree of the call and the incoming call is determined according to the score, so that quantitative comparison of the importance degree is realized.
Specifically, for the current call with the first call target, the base score of the current call may be determined by obtaining the identity information of the first call target, for example, the importance of the current call target may be determined according to the identity information of the call target, and then the base score may be intelligently allocated to the current call target, or different base scores corresponding to different identity information may be set in advance, a higher base score may be set for a call target such as a leader or a client, a medium base score may be set for a call target such as a family or a friend, and a lower base score may be set for a courier or a stranger. The additional score of the current call can be determined by identifying the call content of the first call object and the current call duration, namely, dynamically adding or subtracting the score, for example, if the current call content is determined to be important by voice recognition through the current content, a higher additional score can be allocated to the current call, and the additional score can be reduced based on the current call duration, so that the additional score of the current call can be determined by combining the call content of the first call object and the current call duration. Finally, the sum of the basic score and the additional score can be used as a call score of the first call object, wherein the call score can represent the importance degree of the current call, and the higher the score is, the higher the call importance degree is, and vice versa, the lower the call importance degree is.
For the incoming call of the current second call object, the basic score of the current incoming call can be determined by acquiring the identity information of the second call object, the specific mode can be similar to the mode of determining the basic score of the first call object, that is, the importance of the current call object can be determined according to the identity information of the call object, and then the basic score is intelligently allocated to the current call object, or the basic score corresponding to the identity information of the second call object can be determined based on different preset basic scores corresponding to different preset identity information, wherein the basic score of the second call object is the incoming call score of the second call object, the incoming call score can represent the importance degree of the current incoming call, and the higher the score is, the higher the importance degree of the incoming call is, and the lower the incoming call is otherwise.
Therefore, by comparing the call score of the first call object with the call score of the second call object, the importance degree of the current call and the incoming call can be quickly and accurately determined, and whether the current incoming call is intercepted or not can be further determined.
Optionally, determining a base score of the target call object according to the identity information of the target call object includes:
acquiring a nickname and/or remark information of a target call object;
determining identity information of the target call object according to the nickname and/or remark information of the target call object;
determining a basic score of the target call object according to a preset corresponding relation between the identity and the basic score;
and the target call object is the first call object or the second call object.
That is, the determination of the base score of the call object may be to determine the identity information of the call object by acquiring the nickname and/or remark information of the call object, and then determine the base score corresponding to the identity information of the call object based on the preset corresponding relationship between the identity and the base score. Wherein, for both the first call object and the second call object, the respective base scores can be determined in this way.
The obtaining of the nickname and/or remark information of the target call object may be obtaining nickname and remark (e.g. position, company, label, etc.) information of the target call object stored in the address book, and determining identity information of the target call object, for example, determining that the target call object is leader, colleague, family, friend, classmate, etc., and when the target call object information is not stored in the address book, determining that the identity of the target call object is stranger, or when the target call object information is not stored in the address book, obtaining label information of the target call object in the database, and determining the identity of the target call object, such as courier, takeout person, customer service, intermediary harassing call, etc.
In this embodiment, the correspondence relationship between the identity and the base point may be preset, and for example, the base point may be set to 100 points for the company boss and leader, 80 points for the important client, 70 points for the family, 60 points for the relative and friend, 50 points for the colleague and classmate, 30 points for the courier and the overseer, and 0 point for the stranger and the advertisement promotion, and may be specifically adjusted according to the actual situation. Therefore, the basic score corresponding to the identity information of the target call object can be quickly inquired according to the preset corresponding relation between the identity and the basic score, and the basic score of the target call object is obtained.
By the method and the device, the base scores of the current call object and the incoming call object can be determined quickly and accurately.
Optionally, the determining an additional score of the first call object according to the call content and the call duration of the first call object includes:
during the conversation with the first conversation object, recognizing the conversation content with the first conversation object, and determining the conversation context with the first conversation object according to the recognized conversation content;
determining a scoring value of the first call object according to a call context of the first call object, wherein different call contexts correspond to different scoring values;
determining a subtraction value of the first call object according to the call duration of the first call object, wherein the call duration is positively correlated with the subtraction value;
and subtracting the score reduction value from the score addition value to obtain an additional score of the first call object.
In one embodiment, the determination of the additional point of the first call object may be to dynamically add or subtract a point to the current call based on the current call content and the call duration.
Specifically, in the process of a call with the first call object, call voice with the first call object may be acquired, the call voice is recognized and semantically understood, the context of the current call is determined, and the added value of the current call is determined according to the current call context. Wherein the call context can be understood by semantic recognition and keywords in the call speech can determine different call contexts, e.g., the call context can include uninterruptable, important meeting, important events, short family, chatty, express delivery, advertising promotion, etc.
In this embodiment, the importance of the current call may be determined according to the call context, and then the added value may be intelligently assigned to the current call context, or different call contexts may be preset to correspond to different added values, for example, for a "call context that cannot be interrupted", the added value may be set to 100 points, for a "call context of an important meeting" and an "important matter", the added value may be set to 80 points, for a "call context of a long and short home" and a "short chat", the added value may be set to 30 points, for a "call context of a quick meal" may be set to 10 points, for a "call context of an advertisement promotion", the added value may be set to 0 point, and may be specifically adjusted according to actual situations. Therefore, the added value corresponding to the call context of the first call object can be quickly determined according to the corresponding relation between the call context and the added value, and the added value of the first call object is obtained.
In this embodiment, the depreciation value of the first call object may be determined according to the call duration of the first call object, specifically, considering that the call is more likely to end as the call duration actually increases, the depreciation value may be positively correlated with the call duration, that is, the depreciation value may increase as the call duration increases, for example, the relationship between the call duration and the depreciation value may be set such that the depreciation value is increased by 5 minutes or 10 minutes every time the call duration increases by one minute.
After the added value and the subtracted value of the first call object are determined, the added value and the subtracted value can be subtracted to obtain an additional score of the first call object.
For example, when an "incoming call" is received in "video or voice chat", the scores of "video or voice chat" and "incoming call" may be compared to determine whether to answer "incoming call" or continue "video or voice chat". Aiming at a scene one, the object of video or voice chat is family, the conversation content is the length of the family, and the conversation is chatted for 5 minutes, at the moment, the company leads the 'incoming call', and the score of the 'video or voice chat' can be calculated as follows: basic score 70 (family) + add score 30 (home long and short) -minus score 50 (5 × 10), total 50. The score of "incoming call" is: the base is divided into 100 points (company leader), for a total of 100 points. Thus, since the score of the "incoming call" is greater than the score of the "video or voice chat", the current "video or voice chat" can be interrupted and the "incoming call" can be answered.
Aiming at the scene two, the object of the video or voice chat is a friend, the conversation content is a chat, and the chat is carried out for 6 minutes, at the moment, a stranger 'incoming call' exists, and the score of the video or voice chat can be calculated as follows: basal score 60 (friends) + add score 30 (chatty) -minus score 60 (6 × 10), for a total of 30. The score of "incoming call" is: the basic score is 0 (strangers), and the total score is 0. Thus, the score of the 'incoming call' is smaller than that of the 'video or voice chat', so that the current 'video or voice chat' can be maintained and the 'incoming call' can be intercepted.
Therefore, by combining the conversation content and the conversation duration of the first conversation object and dynamically adding and subtracting the current conversation object, the importance degree of the current conversation can be reasonably determined, and the processing mode of the incoming call in the conversation is ensured to be more in line with the current actual conversation situation.
The following describes, with reference to fig. 2, an implementation of intelligently intercepting incoming calls according to call importance in the embodiment of the present application. As shown in fig. 2, the method comprises the following steps:
and S21, performing video or voice chat through third-party software, identifying the identity of the opposite party of the call, and setting the basic score of the current video or voice chat.
And S22, in the process of carrying out video or voice chat, identifying keywords in the conversation content to determine the conversation context, carrying out dynamic bonus on the current video or voice chat, and simultaneously carrying out dynamic bonus according to the chat duration.
And S23, when the 'incoming call' is received in the process of 'video or voice chat', identifying the identity of the call object, and setting the basic score of 'incoming call'.
And step S24, judging whether the score of the video or voice chat is larger than the score of the incoming call.
When the score of the "video or voice chat" is greater than the score of the "incoming call", step S25 is performed, otherwise step S26 is performed.
And S25, continuing the video or voice chat and intercepting the incoming call.
And S26, interrupting the video or voice chat and answering the incoming call.
Thus, according to the embodiment of the application, under the condition that the user carries out network video or voice based on third-party software, whether the ongoing video or voice chat is interrupted or not can be dynamically judged according to the scores of the current video or voice chat and the current incoming call. The method is particularly suitable for scenes that the user does not expect to be interrupted by unimportant incoming calls in video or voice communication processes of some important third-party networks.
According to the incoming call processing method in the embodiment of the application, under the condition that a first operation of a user is received, a first call with a first call object is established; and in the communication process of the first communication, if the incoming call information of a second communication object is received, processing the incoming call of the second communication object according to the target parameter of the first operation. Therefore, the processing mode of the subsequently received call in the call is determined based on the operation parameters when the call is established, the call in the call can be processed according to the user requirements, and the influence on the call experience of the user due to the fact that the current call is directly interrupted by the call is avoided.
It should be noted that, in the incoming call processing method provided in the embodiment of the present application, the execution main body may be an incoming call processing apparatus, or a control module in the incoming call processing apparatus for executing the incoming call processing method. The embodiment of the present application takes an incoming call processing apparatus as an example to execute an incoming call processing method, and describes an incoming call processing apparatus provided in the embodiment of the present application.
Referring to fig. 3, fig. 3 is a schematic structural diagram of an incoming call processing apparatus according to an embodiment of the present disclosure, and as shown in fig. 3, an incoming call processing apparatus 300 includes:
the call establishing module 301 is configured to establish a first call with a first call object when a first operation of a user is received;
a processing module 302, configured to, in a call process of the first call, process an incoming call of a second call object according to the target parameter of the first operation if incoming call information of the second call object is received.
Optionally, the call establishing module 301 is configured to establish a first call with the first call object when the call of the first call object is received and a first operation of the answer control by the user is received;
or the call establishing module 301 is configured to establish a first call with the first call object when a first operation of the dialing control on a first interface by the user is received, where the first call object is displayed in the first interface.
Optionally, in a case that the target parameter of the first operation is matched with a first preset parameter, turning on the incoming call of the second call object;
or, the incoming call of the second communication object is intercepted under the condition that the target parameter of the first operation is matched with a second preset parameter.
Optionally, the processing module 302 includes:
the first processing submodule is used for connecting the incoming call of the second communication object under the condition that the target parameter of the first operation is matched with a first preset parameter;
or, the second processing sub-module is configured to intercept the incoming call of the second call object when the target parameter of the first operation matches a second preset parameter.
Optionally, the first processing sub-module is configured to put through an incoming call of the second call object, and send a preset message to the first call object.
Optionally, the second processing sub-module includes:
an obtaining unit, configured to obtain call information of the first call, where the call information includes at least one of a call duration, information of the first call object, and call content;
the first processing unit is used for processing the incoming call of the second call object by adopting a first interception mode under the condition that the call information meets a preset condition;
or, the second processing unit is configured to, when the call information does not satisfy the preset condition, process an incoming call of the second call object in a second interception manner, where the second interception manner is different from the first interception manner.
Optionally, the first processing unit is configured to intercept an incoming call of the second call object, and output a first message, where the first message is used to prompt a user to receive the incoming call of the second call object; under the condition that the hanging-up operation of the first call by the user is received, the incoming call of the second call object is connected;
the second processing unit is used for rejecting the incoming call of the second communication object.
Optionally, the processing module 302 includes:
the determining submodule is used for determining the communication importance degree of the first communication object according to the identity information of the first communication object and the communication information of the first communication object, and determining the incoming call importance degree of the second communication object according to the identity information of the second communication object;
the first processing submodule is used for intercepting the incoming call of the second call object under the condition that the call importance degree is greater than or equal to the incoming call importance degree;
and the second processing submodule is used for connecting the incoming call of the second call object under the condition that the call importance degree is smaller than the incoming call importance degree.
Optionally, the determining sub-module includes:
the first determining unit is used for determining the basic score of the first call object according to the identity information of the first call object;
the second determining unit is used for determining the additional score of the first call object according to the call content and the call duration of the first call object;
a third determining unit, configured to determine a sum of the base score and the additional score as a call score of the first call target, where the call score represents the call importance degree;
and a fourth determining unit, configured to determine a base score of the second call object according to the identity information of the second call object, where the base score of the second call object is an incoming call score of the second call object, and the incoming call score of the second call object indicates the importance degree of the incoming call.
Optionally, the first determining unit or the fourth determining unit includes:
the acquisition subunit is used for acquiring the nickname and/or remark information of the target call object;
the first determining subunit is used for determining the identity information of the target call object according to the nickname and/or remark information of the target call object;
the second determining subunit is used for determining the basic score of the target call object according to the preset corresponding relation between the identity and the basic score;
and the target call object is the first call object or the second call object.
Optionally, the second determining unit includes:
the third determining subunit is used for identifying the conversation content of the first conversation object in the conversation process with the first conversation object and determining the conversation context of the first conversation object according to the identified conversation content;
a fourth determining subunit, configured to determine, according to a call context of the first call object, a bonus value of the first call object, where different call contexts correspond to different bonus values;
the fifth determining subunit is configured to determine a subtraction value of the first call object according to the call duration of the first call object, where the call duration is positively correlated with the subtraction value;
and the calculating subunit is used for subtracting the subtracted value from the added value to obtain an additional score of the first call object.
The incoming call processing device in the embodiment of the application establishes a first call with a first call object under the condition of receiving a first operation of a user; and in the communication process of the first communication, if the incoming call information of a second communication object is received, processing the incoming call of the second communication object according to the target parameter of the first operation. Therefore, the processing mode of the subsequently received call in the call is determined based on the operation parameters when the call is established, the call in the call can be processed according to the user requirements, and the influence on the call experience of the user due to the fact that the current call is directly interrupted by the call is avoided.
The incoming call processing device in the embodiment of the present application may be a device, or may be a component, an integrated circuit, or a chip in a terminal. The device can be mobile electronic equipment or non-mobile electronic equipment. By way of example, the mobile electronic device may be a mobile phone, a tablet computer, a notebook computer, a palm top computer, a vehicle-mounted electronic device, a wearable device, an ultra-mobile personal computer (UMPC), a netbook or a Personal Digital Assistant (PDA), and the like, and the non-mobile electronic device may be a server, a Network Attached Storage (NAS), a Personal Computer (PC), a Television (TV), a teller machine or a self-service machine, and the like, and the embodiments of the present application are not particularly limited.
The incoming call processing device in the embodiment of the present application may be a device having an operating system. The operating system may be an Android (Android) operating system, an ios operating system, or other possible operating systems, and embodiments of the present application are not limited specifically.
The incoming call processing device provided in the embodiment of the present application can implement each process implemented by the method embodiments of fig. 1 to fig. 2, and is not described here again to avoid repetition.
Optionally, as shown in fig. 4, an electronic device 400 is further provided in this embodiment of the present application, and includes a processor 401, a memory 402, and a program or an instruction stored in the memory 402 and executable on the processor 401, where the program or the instruction is executed by the processor 401 to implement each process of the foregoing incoming call processing method embodiment, and can achieve the same technical effect, and in order to avoid repetition, details are not repeated here.
It should be noted that the electronic device in the embodiment of the present application includes the mobile electronic device and the non-mobile electronic device described above.
Fig. 5 is a schematic diagram of a hardware structure of an electronic device implementing the embodiment of the present application.
The electronic device 500 includes, but is not limited to: radio frequency unit 501, network module 502, audio output unit 503, input unit 504, sensor 505, display unit 506, user input unit 507, interface unit 508, memory 509, processor 510, and the like.
Those skilled in the art will appreciate that the electronic device 500 may further include a power supply (e.g., a battery) for supplying power to various components, and the power supply may be logically connected to the processor 510 via a power management system, so as to implement functions of managing charging, discharging, and power consumption via the power management system. The electronic device structure shown in fig. 5 does not constitute a limitation of the electronic device, and the electronic device may include more or less components than those shown, or combine some components, or arrange different components, and thus, the description is omitted here.
The processor 510 is configured to establish a first call with a first call target in a case that a first operation of a user is received;
and in the communication process of the first communication, if the incoming call information of a second communication object is received, processing the incoming call of the second communication object according to the target parameter of the first operation.
Optionally, the processor 510 is further configured to establish a first call with the first call target when the incoming call of the first call target is received and a first operation of an answering control by a user is received;
or under the condition that a first operation of a user on a dialing control on a first interface is received, establishing a first call with the first call object, wherein the first call object is displayed in the first interface.
Optionally, the processor 510 is further configured to, in a case that the target parameter of the first operation matches a first preset parameter, put through an incoming call of the second call object;
or, in the case that the target parameter of the first operation is matched with a second preset parameter, the incoming call of the second call object is intercepted.
Optionally, the processor 510 is further configured to obtain call information of the first call, where the call information includes at least one of call duration, information of the first call object, and call content;
processing the incoming call of the second communication object by adopting a first interception mode under the condition that the communication information meets a preset condition;
or, processing the incoming call of the second call object by adopting a second interception mode under the condition that the call information does not meet the preset condition, wherein the second interception mode is different from the first interception mode.
Optionally, the processor 510 is further configured to process an incoming call of the second call object by using the first intercepting means, and includes:
intercepting the incoming call of the second call object and outputting a first message, wherein the first message is used for prompting a user to receive the incoming call of the second call object; under the condition that the hanging-up operation of the first call by the user is received, the incoming call of the second call object is connected;
the processing the incoming call of the second communication object by adopting the second interception mode comprises the following steps: and rejecting the incoming call of the second call object.
Optionally, the processor 510 is further configured to connect an incoming call of the second call object, and send a preset message to the first call object through the radio frequency unit 501.
Optionally, the processor 510 is further configured to determine a call importance level of the first call object according to the identity information of the first call object and the call information of the first call object, and determine an incoming call importance level of the second call object according to the identity information of the second call object;
intercepting the incoming call of the second call object under the condition that the call importance degree is greater than or equal to the incoming call importance degree;
and under the condition that the call importance degree is smaller than the call importance degree, the call of the second call object is connected.
Optionally, the processor 510 is further configured to determine a base score of the first call object according to the identity information of the first call object;
determining an additional score of the first call object according to the call content and the call duration of the first call object;
determining the sum of the basic score and the additional score as a call score of the first call object, wherein the call score represents the call importance degree;
and determining the basis score of the second communication object according to the identity information of the second communication object, wherein the basis score of the second communication object is the incoming call score of the second communication object, and the incoming call score of the second communication object represents the importance degree of the incoming call.
Optionally, the processor 510 is further configured to obtain a nickname and/or remark information of the target call object;
determining the identity information of the target call object according to the nickname and/or remark information of the target call object;
determining a basic score of the target call object according to a preset corresponding relation between the identity and the basic score;
and the target call object is the first call object or the second call object.
Optionally, the processor 510 is further configured to identify, during the call of the first call, call content with the first call object, and determine a call context with the first call object according to the identified call content;
determining a scoring value of the first call object according to a call context of the first call object, wherein different call contexts correspond to different scoring values;
determining a subtraction value of the first call object according to the call duration of the first call object, wherein the call duration is positively correlated with the subtraction value;
and subtracting the score reduction value from the score addition value to obtain an additional score of the first call object.
The electronic equipment in the embodiment of the application establishes a first call with a first call object under the condition that a first operation of a user is received; and in the communication process of the first communication, if the incoming call information of a second communication object is received, processing the incoming call of the second communication object according to the target parameter of the first operation. Therefore, the processing mode of the subsequently received call in the call is determined based on the operation parameters when the call is established, the call in the call can be processed according to the user requirements, and the influence on the call experience of the user due to the fact that the current call is directly interrupted by the call is avoided.
It should be understood that in the embodiment of the present application, the input Unit 504 may include a Graphics Processing Unit (GPU) 5041 and a microphone 5042, and the Graphics processor 5041 processes image data of still pictures or videos obtained by an image capturing device (such as a camera) in a video capturing mode or an image capturing mode. The display unit 506 may include a display panel 5061, and the display panel 5061 may be configured in the form of a liquid crystal display, an organic light emitting diode, or the like. The user input unit 507 includes a touch panel 5071 and other input devices 5072. A touch panel 5071, also referred to as a touch screen. The touch panel 5071 may include two parts of a touch detection device and a touch controller. Other input devices 5072 may include, but are not limited to, a physical keyboard, function keys (e.g., volume control keys, switch keys, etc.), a trackball, a mouse, and a joystick, which are not described in further detail herein. The memory 509 may be used to store software programs as well as various data including, but not limited to, application programs and operating systems. Processor 510 may integrate an application processor, which primarily handles operating systems, user interfaces, applications, etc., and a modem processor, which primarily handles wireless communications. It will be appreciated that the modem processor described above may not be integrated into processor 510.
The embodiment of the present application further provides a readable storage medium, where a program or an instruction is stored on the readable storage medium, and when the program or the instruction is executed by a processor, the program or the instruction implements each process of the foregoing incoming call processing method embodiment, and can achieve the same technical effect, and in order to avoid repetition, details are not repeated here.
The processor is the processor in the electronic device described in the above embodiment. The readable storage medium includes a computer readable storage medium, such as a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and so on.
The embodiment of the present application further provides a chip, where the chip includes a processor and a communication interface, the communication interface is coupled to the processor, and the processor is configured to run a program or an instruction to implement each process of the embodiment of the incoming call processing method, and can achieve the same technical effect, and is not described here again to avoid repetition.
It should be understood that the chips mentioned in the embodiments of the present application may also be referred to as system-on-chip, system-on-chip or system-on-chip, etc.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising a … …" does not exclude the presence of another identical element in a process, method, article, or apparatus that comprises the element. Further, it should be noted that the scope of the methods and apparatus of the embodiments of the present application is not limited to performing the functions in the order illustrated or discussed, but may include performing the functions in a substantially simultaneous manner or in a reverse order based on the functions involved, e.g., the methods described may be performed in an order different than that described, and various steps may be added, omitted, or combined. Additionally, features described with reference to certain examples may be combined in other examples.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solutions of the present application may be embodied in the form of a computer software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal (such as a mobile phone, a computer, a server, or a network device) to execute the method according to the embodiments of the present application.
While the present embodiments have been described with reference to the accompanying drawings, it is to be understood that the present embodiments are not limited to those precise embodiments, which are intended to be illustrative rather than restrictive, and that various changes and modifications may be effected therein by one skilled in the art without departing from the scope of the appended claims.

Claims (10)

1. An incoming call processing method, comprising:
under the condition that a first operation of a user is received, establishing a first call with a first call object;
in the communication process of the first communication, if the incoming call information of a second communication object is received, processing the incoming call of the second communication object according to the target parameter of the first operation;
the processing the incoming call of the second communication object according to the target parameter of the first operation comprises the following steps:
under the condition that the target parameter of the first operation is matched with a first preset parameter, the incoming call of the second communication object is connected;
or, under the condition that the target parameter of the first operation is matched with a second preset parameter, the incoming call of the second communication object is intercepted;
the target parameter is a sliding direction, the first preset parameter is a first direction, the second preset parameter is a second direction, and the first direction is different from the second direction.
2. The method of claim 1, wherein establishing the first call with the first call object upon receiving the first operation of the user comprises:
under the condition that an incoming call of the first call object is received and a first operation of a user on an answering control is received, establishing a first call with the first call object;
or under the condition that a first operation of a user on a dialing control on a first interface is received, establishing a first call with the first call object, wherein the first call object is displayed in the first interface.
3. The method according to claim 1, wherein the intercepting the incoming call of the second communication object comprises:
acquiring call information of the first call, wherein the call information comprises at least one item of call duration, information of the first call object and call content;
processing the incoming call of the second call object by adopting a first interception mode under the condition that the call information meets a preset condition;
or, processing the incoming call of the second call object by adopting a second interception mode under the condition that the call information does not meet the preset condition, wherein the second interception mode is different from the first interception mode.
4. The method of claim 3,
the processing the incoming call of the second communication object by adopting the first interception mode comprises the following steps:
intercepting the incoming call of the second call object and outputting a first message, wherein the first message is used for prompting a user to receive the incoming call of the second call object; under the condition that the hanging-up operation of the first call by the user is received, the incoming call of the second call object is connected;
the processing the incoming call of the second communication object by adopting the second interception mode comprises the following steps: and rejecting the incoming call of the second call object.
5. An incoming call processing apparatus, comprising:
the call establishing module is used for establishing a first call with a first call object under the condition of receiving a first operation of a user;
the processing module is used for processing the incoming call of the second call object according to the target parameter of the first operation if the incoming call information of the second call object is received in the call process of the first call;
the processing module comprises:
the first processing submodule is used for connecting the incoming call of the second communication object under the condition that the target parameter of the first operation is matched with a first preset parameter;
or, the second processing sub-module is configured to intercept an incoming call of the second call object when the target parameter of the first operation matches a second preset parameter;
the target parameter is a sliding direction, the first preset parameter is a first direction, the second preset parameter is a second direction, and the first direction is different from the second direction.
6. The incoming call processing device according to claim 5, wherein the call establishing module is configured to establish a first call with the first call object when receiving an incoming call of the first call object and receiving a first operation of an answering control by a user;
or the call establishing module is used for establishing a first call with the first call object under the condition that a first operation of a user on a dialing control on a first interface is received, wherein the first call object is displayed in the first interface.
7. The incoming call processing device according to claim 5, wherein the second processing submodule comprises:
an obtaining unit, configured to obtain call information of the first call, where the call information includes at least one of a call duration, information of the first call object, and call content;
the first processing unit is used for processing the incoming call of the second call object by adopting a first interception mode under the condition that the call information meets a preset condition;
or, the second processing unit is configured to, when the call information does not satisfy the preset condition, process an incoming call of the second call object in a second interception manner, where the second interception manner is different from the first interception manner.
8. The incoming call processing apparatus according to claim 7, wherein the first processing unit is configured to intercept an incoming call of the second call object, and output a first message, where the first message is used to prompt a user to receive the incoming call of the second call object; under the condition that the hang-up operation of the user on the first call is received, the incoming call of the second call object is connected;
the second processing unit is used for rejecting the incoming call of the second communication object.
9. An electronic device comprising a processor, a memory, and a program or instructions stored on the memory and executable on the processor, the program or instructions, when executed by the processor, implementing the steps of the incoming call processing method according to any one of claims 1-4.
10. A readable storage medium, on which a program or instructions are stored, which, when executed by a processor, implement the steps of the incoming call processing method according to any one of claims 1 to 4.
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