CN113691602A - Service processing method, system, device, equipment and medium based on cloud mobile phone - Google Patents
Service processing method, system, device, equipment and medium based on cloud mobile phone Download PDFInfo
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Abstract
The present disclosure provides a service processing method, system, device, equipment and medium based on a cloud mobile phone, which relates to the technical field of computers, in particular to a cloud computing technology, including: acquiring video stream data of a service processing interface of a currently logged cloud mobile phone; sending the video stream data of the service processing interface to cloud mobile phone clients which log in the current cloud mobile phone so that the cloud mobile phone clients can simultaneously display the same service processing interface according to the video stream data of the service processing interface; the cloud mobile phone client comprises a first cloud mobile phone client running on the user terminal and a second cloud mobile phone client running on the third-party terminal; acquiring business processing guidance data sent by a second cloud mobile phone client; and sending the business processing guidance data to the first cloud mobile phone client so that the first cloud mobile phone client guides the user to process the business according to the business processing guidance data. The embodiment of the invention can improve the convenience, safety, high efficiency and user experience of online service processing.
Description
Technical Field
The disclosure relates to the technical field of computers, in particular to a cloud computing technology.
Background
Together, cloud computing and mobile devices constitute a powerful user tool. Cloud computing provides access to storage resources at large processing power and large locations, while mobile devices provide the ability to access and interact with cloud computing resources from anywhere at any time. Based on the theoretical basis, the concept of the cloud mobile phone is proposed. The cloud mobile phone is a smart phone application cloud platform based on cloud computing powerful virtual application and the mobile internet. Based on the outstanding advantages of cloud computing in large-scale computing, strong storage capacity, virtualization application and the like, the cloud platform provides diversified and omnibearing virtual mobile phone application and service for a smart mobile phone user, comprehensively supports display, downloading, application and management service of various mobile phone application programs, excellently realizes all-weather cloud intelligent hosting application, enables the user to be capable of hosting various used programs to the cloud under the state of being separated from a mobile terminal, keeps all-weather online state and comprehensively realizes smart mobile phone application virtualization.
Disclosure of Invention
The embodiment of the disclosure provides a service processing method, a service processing system, a service processing device, a service processing equipment and a service processing medium based on a cloud mobile phone, which can improve the convenience, the efficiency and the user experience of online service processing.
In a first aspect, an embodiment of the present disclosure provides a service processing method based on a cloud mobile phone, including:
acquiring video stream data of a service processing interface of a currently logged cloud mobile phone;
sending the video stream data of the service processing interface to cloud mobile phone clients which log in the current cloud mobile phone so that the cloud mobile phone clients can simultaneously display the same service processing interface according to the video stream data of the service processing interface; the cloud mobile phone client comprises a first cloud mobile phone client and a second cloud mobile phone client; the first cloud mobile phone client runs on a user terminal, and the second cloud mobile phone client runs on a third-party terminal;
acquiring business processing guidance data sent by the second cloud mobile phone client;
and sending the business processing guidance data to the first cloud mobile phone client so that the first cloud mobile phone client guides a user to process business according to the business processing guidance data.
In a second aspect, an embodiment of the present disclosure provides a service processing system based on a cloud mobile phone, including: the system comprises a first cloud mobile phone client, a second cloud mobile phone client and a current login cloud mobile phone; the first cloud mobile phone client is in communication connection with the current login cloud mobile phone, and the second cloud mobile phone client is in communication connection with the current login cloud mobile phone, wherein:
the first cloud mobile phone client runs on a user terminal and is used for acquiring business processing guidance data sent by the currently logged cloud mobile phone so as to guide a user to process business according to the business processing guidance data;
the current login cloud mobile phone is used for acquiring service processing interface video stream data and sending the service processing interface video stream data to cloud mobile phone clients which log in the current login cloud mobile phone, so that the cloud mobile phone clients simultaneously display the same service processing interface according to the service processing interface video stream data;
the second cloud mobile phone client runs on a third-party terminal and is used for acquiring the business processing guidance data and sending the business processing guidance data to the current login cloud mobile phone.
In a third aspect, an embodiment of the present disclosure provides a service processing apparatus based on a cloud mobile phone, including:
the video stream data acquisition module is used for acquiring the video stream data of the service processing interface of the currently logged cloud mobile phone;
the video stream data sending module is used for sending the video stream data of the service processing interface to cloud mobile phone clients which log in the currently logged cloud mobile phone so as to enable the cloud mobile phone clients to simultaneously display the same service processing interface according to the video stream data of the service processing interface; the cloud mobile phone client comprises a first cloud mobile phone client and a second cloud mobile phone client; the first cloud mobile phone client runs on a user terminal, and the second cloud mobile phone client runs on a third-party terminal;
the service processing guidance data acquisition module is used for acquiring service processing guidance data sent by the second cloud mobile phone client;
and the service processing guidance sending and acquiring module is used for sending the service processing guidance data to the first cloud mobile phone client so that the first cloud mobile phone client guides a user to process services according to the service processing guidance data.
In a fourth aspect, an embodiment of the present disclosure provides an electronic device, including:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein the content of the first and second substances,
the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to execute the cloud mobile phone-based business processing method provided by the embodiment of the first aspect.
In a fifth aspect, the present disclosure also provides a non-transitory computer-readable storage medium storing computer instructions for causing a computer to execute the cloud mobile phone-based business processing method provided in the embodiment of the first aspect.
In a sixth aspect, the present disclosure also provides a computer program product, which includes a computer program, and when the computer program is executed by a processor, the cloud-based service processing method provided in the embodiment of the first aspect is implemented.
According to the method and the device, the service processing interface video stream data acquired by the currently logged-in cloud mobile phone are sent to the first cloud mobile phone client and the second cloud mobile phone client which log in the currently logged-in cloud mobile phone, so that the first cloud mobile phone client and the second cloud mobile phone client can simultaneously display the same service processing interface according to the received service processing interface video stream data. At this time, the second cloud mobile phone client can generate service processing guide data for guiding a user to process the service according to the service processing interface, the service processing guide data is sent to the first cloud mobile phone client through the currently logged-in cloud mobile phone, the first cloud mobile phone client can guide the user to process the service according to the received service processing guide data, the problems that the existing online service processing is low in convenience and efficiency and the like are solved, convenience, safety and efficiency of online service processing can be improved, and user experience of the online service processing is further improved.
It should be understood that the statements in this section do not necessarily identify key or critical features of the embodiments of the present disclosure, nor do they limit the scope of the present disclosure. Other features of the present disclosure will become apparent from the following description.
Drawings
The drawings are included to provide a better understanding of the present solution and are not to be construed as limiting the present disclosure. Wherein:
fig. 1 is a flowchart of a service processing method based on a cloud mobile phone according to an embodiment of the present disclosure;
fig. 2 is a flowchart of a service processing method based on a cloud mobile phone according to an embodiment of the present disclosure;
fig. 3 is a schematic flowchart of a service processing method based on a cloud mobile phone according to an embodiment of the present disclosure;
fig. 4 is a structural diagram of a service processing system based on a cloud mobile phone according to an embodiment of the present disclosure;
fig. 5 is a structural diagram of a service processing apparatus based on a cloud mobile phone according to an embodiment of the present disclosure;
fig. 6 is a schematic structural diagram of an electronic device for implementing a cloud-based mobile phone service processing method according to an embodiment of the present disclosure.
Detailed Description
Exemplary embodiments of the present disclosure are described below with reference to the accompanying drawings, in which various details of the embodiments of the disclosure are included to assist understanding, and which are to be considered as merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the present disclosure. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.
With the popularization of the application of the user terminal service, more and more offline service types start to synchronously develop the online service processing flow, so that the user terminal service has a development trend of diversification and complication. However, when the user is unfamiliar with the online business handling process, the problems of wrong processing of the user business process or low business processing efficiency are easily caused. Meanwhile, some users, such as the elderly, are unfamiliar with the operation flow of the intelligent terminal and even are difficult to handle the online service independently, and the problems of low convenience and efficiency of online service processing and the like can be caused, so that the user experience of online service processing is reduced.
In an example, fig. 1 is a flowchart of a cloud-based service processing method provided by an embodiment of the present disclosure, where the embodiment is applicable to a case where a user is instructed to efficiently process an online service online by way of a cloud-based mobile phone, and the method may be performed by a cloud-based service processing apparatus, which may be implemented by way of software and/or hardware, and may be generally integrated in an electronic device. The electronic device may be a device capable of operating a cloud mobile phone, may be a terminal device, and may also be a server device, which is not limited in this disclosure. Accordingly, as shown in fig. 1, the method comprises the following operations:
s110, acquiring video stream data of a service processing interface of the current login cloud mobile phone.
The currently logged-in cloud mobile phone can be a cloud mobile phone in which a first cloud mobile phone client and a second cloud mobile phone client log in at the same time. Optionally, the first cloud mobile phone client may operate at a user terminal, that is, a user needing to process a service may log in a cloud mobile phone through the first cloud mobile phone client, so as to handle the service online through the cloud mobile phone. The second cloud mobile phone client screenshot runs on a third-party terminal, and optionally, the third-party terminal can be a service party terminal or a third-party user terminal associated with the user. For example, when the user is an elderly user, the third party terminal may be a user terminal of a child of the elderly user. That is, in addition to the fact that the user can log in the cloud mobile phone to process the service, the service party or the third party user can also log in the same cloud mobile phone to guide the user on line how to process the service. The service processing interface video stream data can be video stream data of an interface for processing related services by a user through a cloud mobile phone.
In the embodiment of the disclosure, the cloud mobile phone can be connected with interfaces of various different types of services to provide service for service parties. Illustratively, the interface type of each service that the cloud mobile phone interfaces in the interface may be a graphic identifier of each service, and a user may enter a processing flow of the relevant service by clicking the graphic identifier. Correspondingly, the user can log in the cloud mobile phone to realize online processing service. For example, the cloud mobile phone may provide interfaces for processing various services in the interfaces, and after a user logs in the cloud mobile phone, the user clicks the corresponding service interface to be in online butt joint with a service party, so that the relevant services are directly processed on the cloud mobile phone. For example, a user may log in a cloud mobile phone to implement fee payment, information verification, information downloading, installation of related plug-ins and application programs, or processing of other types of services, and any service that can be processed online may be applicable to the cloud mobile phone-based service processing method provided by the embodiment of the present disclosure.
The service online processing method through the cloud mobile phone has the advantages that: the cloud mobile phone can prepare a configuration environment for service processing and a fussy early-stage preparation process in advance, such as installing an APP or performing security verification according to information of a user logging in the cloud mobile phone. Correspondingly, a user does not need to download an APP (Application) of related services at a local user terminal, and does not need to pre-process a complex early-stage preparation flow at the user terminal, so that the safety of the user terminal is ensured, the efficiency of online service processing can be improved, and the user experience is improved.
In the embodiment of the disclosure, after the first cloud mobile phone client and the second cloud mobile phone client both log in the current login cloud mobile phone, the cloud mobile phone can acquire service processing interface video stream data of a user when the user processes a service in real time.
And S120, sending the video stream data of the service processing interface to cloud mobile phone clients which log in the current cloud mobile phone, so that the cloud mobile phone clients can simultaneously display the same service processing interface according to the video stream data of the service processing interface.
The cloud mobile phone client can comprise a first cloud mobile phone client and a second cloud mobile phone client. The service processing interface is also an interface for the user to process the service in the cloud mobile phone.
Correspondingly, after the cloud mobile phone acquires the service processing interface video stream data when the user processes the service in real time, the service processing interface video stream data can be sent to the first cloud mobile phone client and the second cloud mobile phone client which log in the currently logged-in cloud mobile phone. After the first cloud mobile phone client and the second cloud mobile phone client receive the service processing interface video stream data, the service processing interface video stream data can be locally rendered to generate the same service processing interface. That is, the first cloud mobile phone client and the second cloud mobile phone client can display the same service processing interface in real time. It can be understood that the business processing interface is a dynamically displayed video picture which displays the complete process of the user operating in the cloud mobile phone.
S130, acquiring business processing guidance data sent by the second cloud mobile phone client.
The service processing guidance data can be guidance data for a user to operate and process a service in the cloud mobile phone, and is used for guiding the user to smoothly complete a service processing flow. The service processing guidance data may be any type of data, such as text, picture, voice, or video data, as long as the online service processing guidance function for the user can be completed, and the embodiment of the present disclosure does not limit the type of the service processing guidance data.
Since a third party (such as a service party or a third party user) can observe the operation of the user on the service processing interface of the cloud mobile phone in real time through the second cloud mobile phone client, the third party can send service processing guidance data to the user side according to the service processing interface synchronously displayed with the first cloud mobile phone client.
In the embodiment of the disclosure, the cloud mobile phone may receive the service processing guidance data sent by the second cloud mobile phone client, and forward the service processing guidance data through the cloud mobile phone. Or after the first cloud mobile phone client and the second cloud mobile phone client simultaneously log in the currently logged-in cloud mobile phone, the first cloud mobile phone client and the second cloud mobile phone client directly establish communication connection between the two ends, and the second cloud mobile phone client directly sends the service processing guidance data to the first cloud mobile phone client, which is not limited in the embodiment of the disclosure.
And S140, sending the business processing guidance data to the first cloud mobile phone client so that the first cloud mobile phone client guides a user to process the business according to the business processing guidance data.
Correspondingly, if the cloud mobile phone receives the business processing guide data sent by the second cloud mobile phone client, the business processing guide data can be sent to the first cloud mobile phone client. The first cloud mobile phone client can efficiently complete the online business processing flow under the guidance of the business processing guidance data.
Therefore, the user and the third party log in the cloud mobile phone simultaneously, so that the third party guides the user to complete the processing flow of the online service in the environment of the cloud mobile phone, the complicated operation of processing the service under the user can be omitted, the convenience and the efficiency of processing the service by the user are improved, the safety of processing the service is ensured, and the user experience is improved.
It should be noted that fig. 1 is only a schematic diagram of an implementation manner, and the steps 110-.
According to the method and the device, the service processing interface video stream data acquired by the currently logged-in cloud mobile phone are sent to the first cloud mobile phone client and the second cloud mobile phone client which log in the currently logged-in cloud mobile phone, so that the first cloud mobile phone client and the second cloud mobile phone client can simultaneously display the same service processing interface according to the received service processing interface video stream data. At this time, the second cloud mobile phone client can generate service processing guide data for guiding a user to process the service according to the service processing interface, the service processing guide data is sent to the first cloud mobile phone client through the currently logged-in cloud mobile phone, the first cloud mobile phone client can guide the user to process the service according to the received service processing guide data, the problems that the existing online service processing is low in convenience and efficiency and the like are solved, convenience, safety and efficiency of online service processing can be improved, and user experience of the online service processing is further improved.
In an example, fig. 2 is a flowchart of a service processing method based on a cloud mobile phone according to an embodiment of the present disclosure, and the embodiment of the present disclosure performs optimization and improvement on the basis of the technical solutions of the foregoing embodiments, and provides other various specific optional implementation manners for processing a service based on a cloud mobile phone.
As shown in fig. 2, a service processing method based on a cloud mobile phone includes:
s210, a service processing request sent by the first cloud mobile phone client is obtained.
The service processing request is a request for starting to process a service, which is triggered by a user through a first cloud mobile phone client.
Optionally, after the user logs in the currently logged-in cloud mobile phone through the first cloud mobile phone client, the target service to be processed is determined according to the access interface of each service displayed on the interface of the currently logged-in cloud mobile phone, and then the access interface of the target service in the cloud mobile phone interface is triggered, so as to send a service processing request to the cloud mobile phone.
And S220, determining a matched service processing platform according to the service processing request.
The service processing platform is also a platform corresponding to a target service that a user needs to process.
In the embodiment of the disclosure, the cloud mobile phone may maintain communication connection with the service processing platform corresponding to each service through each access interface. Correspondingly, after the user sends the service processing request to the cloud mobile phone through the first cloud mobile phone client, the cloud mobile phone may determine the service processing platform corresponding to the service to be processed of the user according to the service processing request triggered by the user.
And S230, forwarding the service processing request to the service processing platform, so that the service processing platform starts a second cloud mobile phone client according to the service processing request, and logs in the currently logged-in cloud mobile phone through the second cloud mobile phone client.
Fig. 3 is a schematic flowchart of a service processing method based on a cloud mobile phone according to an embodiment of the present disclosure. As shown in fig. 3, further, the cloud mobile phone may forward the service processing request triggered by the user to the matched service processing platform. After receiving the service processing request, the service processing platform may start the second cloud mobile phone client, and log in the currently logged-in cloud mobile phone through the second cloud mobile phone client. Optionally, the service processing platform may also match a corresponding service staff at the background at the same time, so that the service staff guides the user to log in the cloud mobile phone at present to process the related service by using the second cloud mobile phone client.
According to the technical scheme, the service processing platform is determined through the cloud mobile phone, the service processing platform starts the second cloud mobile phone client to log in the cloud mobile phone, the operation that a user and a service party log in the cloud mobile phone at the same time is achieved, and the service party can guide the user to process a service process on line synchronously.
S240, obtaining an interface operation authority control instruction sent by the first cloud mobile phone client.
The interface operation authority control instruction refers to an instruction for limiting the operation authority of a third party on the interface of the cloud mobile phone.
And S250, controlling the operation authority of the second cloud mobile phone client to the service processing interface according to the interface operation authority control instruction.
In order to further guarantee the safety of online service processing, the user can also set the permission of a third party for operating the interface of the cloud mobile phone through the first cloud mobile phone client. Before the second cloud mobile phone client logs in the cloud mobile phone, or in the process of business processing, the current cloud mobile phone can only display the interface operation authority control function on the first cloud mobile phone client of the user. Correspondingly, the user can trigger the corresponding operation authority control function through the first cloud mobile phone client, namely, an interface operation authority control instruction is sent to the cloud mobile phone through the first cloud mobile phone client, so that the authority of a third party for operating the interface of the cloud mobile phone is set through the interface operation authority control instruction.
Optionally, the user may send an interface operation authority control instruction to the cloud mobile phone through the first cloud mobile phone client at any time, and for example, before the second cloud mobile phone client logs in the currently logged-in cloud mobile phone, the third party is prohibited from performing any operation on the service processing interface of the cloud mobile phone. When the third party guides the operation flow of the user on the service processing interface through the second cloud mobile phone client, the problem which cannot be solved is solved, the interface operation authority control instruction can be sent to the cloud mobile phone through the first cloud mobile phone client again, and the third party is allowed to input, copy, paste, upload pictures, modify pictures and other various operation authorities on the service processing interface of the cloud mobile phone, so that the third party can efficiently execute the service processing flow for the user instead.
According to the technical scheme, the control function of the third party on the interface operation authority is set on the user side, the service processing function based on the cloud mobile phone is enriched, the flexibility of the service processing based on the cloud mobile phone is improved, the safety of the online service processing is guaranteed, and the high efficiency of the online service processing can be further improved.
In an optional embodiment of the present disclosure, the interface operation authority control instruction includes a first interface operation authority control instruction or a second interface operation authority control instruction; controlling the operation authority of the second cloud mobile phone client to the service processing interface according to the interface operation authority control instruction, wherein the method comprises the following steps: forbidding a second cloud mobile phone client to operate the service processing interface according to the first interface operation authority control instruction; or controlling the second cloud mobile phone client to operate the set service content of the service processing interface according to the second interface operation authority control instruction.
The first interface operation authority control instruction can be used for controlling all operation authorities for prohibiting a third party from applying to the service processing interface. The second interface operation authority control instruction can be used for controlling part or all of operation authority of a third party on the service processing interface. The set service content may be service content that is controlled by the second interface operation authority control instruction and allows a third party to have operation authority.
In the embodiment of the disclosure, optionally, a user may trigger a first interface operation authority control instruction to a currently logged-in cloud mobile phone through a first cloud mobile phone client, and the cloud mobile phone may prohibit a third party from operating any service content of a service processing interface in response to the first interface operation authority control instruction. At this time, the third party does not have any operation authority on the service processing interface. The user can also trigger a second interface operation authority control instruction to the currently logged-in cloud mobile phone through the first cloud mobile phone client, and the cloud mobile phone can allow a third party to operate the set service content of the service processing interface in response to the second interface operation authority control instruction. At this time, the third party has an operation right for part or all of the service contents of the service processing interface.
And S260, acquiring the video stream data of the service processing interface of the current login cloud mobile phone.
And S270, sending the video stream data of the service processing interface to cloud mobile phone clients which log in the current cloud mobile phone, so that the cloud mobile phone clients can simultaneously display the same service processing interface according to the video stream data of the service processing interface.
And S280, acquiring service processing guide data sent by the second cloud mobile phone client, and sending the service processing guide data to the first cloud mobile phone client so that the first cloud mobile phone client guides a user to process services according to the service processing guide data.
In an optional embodiment of the present disclosure, the business process guidance data comprises voice type business process guidance data and/or video type business process guidance data; if the service processing guidance data is the video-type service processing guidance data, the first cloud mobile phone client is used for displaying the service processing guidance video in a first set area of a display interface of the user terminal after receiving the video-type service processing guidance data, and displaying the service processing interface in a second set area of the display interface of the user terminal.
The first setting area and the second setting area may be different display areas of a display interface of the user terminal. For example, the first setting area may be an upper half or a left half of a display area of the user terminal display interface, and the second setting area may be a lower half or a right half of the display area of the user terminal display interface. Optionally, the first setting area and the second setting area do not include display areas overlapping each other. Alternatively, the first setting region may be a partial overlapping region of the second setting region. For example, the entire user terminal display interface is a first setting area, and the second setting area is one of rectangular areas of the user terminal display interface, and the like.
In the disclosed embodiment, the types of the business process guidance data may include a voice type and a video type. Correspondingly, if the service processing guidance data only includes the service processing guidance data of the video type, or includes the service processing guidance data of the voice type and the video type at the same time, the first cloud mobile phone client may divide a first setting area for displaying the service processing guidance video and a second setting area for displaying the service processing interface on the display interface of the user terminal, display the service processing guidance video in the first setting area, and synchronously display the service processing interface in the second setting area. The voice type service processing guidance data can be played synchronously with the video type service processing guidance data, or the identifier of the voice call can be displayed at a certain position of the whole display interface. At this time, the user can simultaneously watch the service processing guidance video and the service processing interface through the user terminal, so that the trust of the user on the third party is improved. If the business processing guidance data only comprises the voice-type business processing guidance data, the first cloud mobile phone client can display the business processing interface on the whole display interface of the user terminal and display the identifier of the voice call at a certain position of the whole display interface.
According to the technical scheme, the display modes of different types of business processing guide data are set, the processing modes of the business processing guide data are enriched, and the user experience of the business processing flow based on the cloud mobile phone is improved.
In an optional embodiment of the present disclosure, the cloud-based service processing method may further include: acquiring a monitoring recording instruction of a service processing flow; and monitoring and recording the service processing flow of the current login cloud mobile phone according to the service processing flow monitoring and recording instruction.
The business processing flow monitoring and recording instruction can be used for monitoring the business processing flow based on the cloud mobile phone. The manner of monitoring may include, but is not limited to, recording of screen and audio data, sensitive word monitoring, and the like.
In order to further guarantee the legality and the safety of business processing, a user or a third party can send a business processing flow monitoring and recording instruction to the cloud mobile phone through the cloud mobile phone client. After receiving the service processing flow monitoring recording instruction, the cloud mobile phone may start a service processing monitoring flow, for example, monitor and record a service processing flow currently logged in the cloud mobile phone. The monitoring and recording of the service processing flow currently logged in the cloud mobile phone may be recording of a service processing interface and service processing guidance data, or recording of an interface displayed by a cloud mobile phone client and service processing guidance data, which is not limited in the embodiment of the present disclosure.
It should be noted that, if the input of the personal privacy information, such as the input of the user password, is involved in the service processing process, the cloud mobile phone may perform encryption processing on the input process of the personal privacy information of the service processing interface, so as to avoid the problem of leakage of the personal privacy information of the user, thereby further ensuring the security and reliability of the online service processing.
According to the technical scheme, the service processing interface of the cloud mobile phone is displayed on the user side and the third side through the cloud mobile phone, so that the third side can guide the user side to process the service on line, and convenience, safety, high efficiency and user experience of on-line service processing can be improved.
In the technical scheme of the disclosure, the collection, storage, use, processing, transmission, provision, disclosure and other processing of the personal information (such as face information, voice information and the like) of the related user all conform to the regulations of related laws and regulations, and do not violate the good custom of the public order.
In an example, fig. 4 is a structural diagram of a cloud-based service processing system provided in an embodiment of the present disclosure, which may be suitable for guiding a user to efficiently process an online service online in a cloud-based mobile phone manner, and accordingly, as shown in fig. 4, the cloud-based service processing system may include a first cloud mobile phone client 310, a second cloud mobile phone client 320, and a currently-logged-in cloud mobile phone 330; the first cloud handset client 310 maintains a communication connection with the currently logged-on cloud handset 330, and the second cloud handset client 320 maintains a communication connection with the currently logged-on cloud handset 330, wherein:
the first cloud mobile phone client 310 runs on a user terminal and is used for acquiring business processing guidance data sent by the cloud mobile phone 320 so as to guide a user to process business according to the business processing guidance data; the currently logged-in cloud mobile phone 330 is used for acquiring the video stream data of the service processing interface and sending the video stream data of the service processing interface to the cloud mobile phone clients logged in the cloud mobile phone, so that the cloud mobile phone clients simultaneously display the same service processing interface according to the video stream data of the service processing interface; the second cloud mobile phone client 320 runs on a third-party terminal, and is configured to acquire the business processing guidance data and send the business processing guidance data to the currently logged-in cloud mobile phone 330.
Optionally, the first cloud mobile phone client 310 may further send an interface operation authority control instruction to the currently logged-in cloud mobile phone 330, and the currently logged-in cloud mobile phone 330 may control the operation authority of the second cloud mobile phone client 320 on the service processing interface according to the interface operation authority control instruction.
Optionally, the interface operation authority control instruction includes a first interface operation authority control instruction or a second interface operation authority control instruction; the currently logged-in cloud mobile phone 330 may prohibit the second cloud mobile phone client 320 from operating the service processing interface according to the first interface operation authority control instruction; or, the second cloud mobile phone client 320 is controlled to operate the set service content of the service processing interface according to the second interface operation authority control instruction.
Optionally, the service processing guidance data may include voice-type service processing guidance data and/or video-type service processing guidance data; if the service processing guidance data is the video-type service processing guidance data, the first cloud mobile phone client 310 may be configured to display the service processing guidance video in a first set area of a display interface of the user terminal after receiving the video-type service processing guidance data, and display the service processing interface in a second set area of the display interface of the user terminal.
Optionally, the cloud mobile phone-based business processing system may further include a business service platform (not shown in fig. 4), and the current login cloud mobile phone 330 may be in communication connection with the business service platform; the first cloud handset client 310 may also send a transaction request to the currently logged-on cloud handset 330. The currently logged-in cloud mobile phone 330 may determine a matched service processing platform according to the service processing request; and forwarding the service processing request to the service processing platform, so that the service processing platform starts the second cloud mobile phone client 320 according to the service processing request, and logs in the currently logged-in cloud mobile phone through the second cloud mobile phone client 320.
Optionally, the current login cloud mobile phone 330 may further obtain a service processing flow monitoring recording instruction; and monitoring and recording the service processing flow currently logged in the cloud mobile phone 330 according to the service processing flow monitoring and recording instruction.
According to the method and the device, the service processing interface video stream data acquired by the currently logged-in cloud mobile phone are sent to the first cloud mobile phone client and the second cloud mobile phone client which log in the currently logged-in cloud mobile phone, so that the first cloud mobile phone client and the second cloud mobile phone client can simultaneously display the same service processing interface according to the received service processing interface video stream data. At this time, the second cloud mobile phone client can generate service processing guide data for guiding a user to process the service according to the service processing interface, the service processing guide data is sent to the first cloud mobile phone client through the currently logged-in cloud mobile phone, the first cloud mobile phone client can guide the user to process the service according to the received service processing guide data, the problems that the existing online service processing is low in convenience and efficiency and the like are solved, convenience, safety and efficiency of online service processing can be improved, and user experience of the online service processing is further improved.
It should be noted that any permutation and combination between the technical features in the above embodiments also belong to the scope of the present disclosure.
In an example, fig. 5 is a structural diagram of a service processing apparatus based on a cloud mobile phone according to an embodiment of the present disclosure, where the embodiment of the present disclosure is applicable to a case where a user is instructed on-line to efficiently process an on-line service in a manner of a cloud mobile phone, and the apparatus is implemented by software and/or hardware and is specifically configured in an electronic device. The electronic device may be a device capable of operating a cloud mobile phone, may be a terminal device, and may also be a server device, which is not limited in this disclosure.
Fig. 5 shows a cloud-based service processing apparatus 400, which includes: a video stream data acquisition module 410, a video stream data transmission module 420, a service processing guidance data acquisition module 430 and a service processing guidance transmission acquisition module 440. Wherein the content of the first and second substances,
the video stream data acquisition module 410 is configured to acquire video stream data of a service processing interface of a currently logged cloud mobile phone;
the video stream data sending module 420 is configured to send the video stream data of the service processing interface to the cloud mobile phone client that logs in the currently logged cloud mobile phone, so that each cloud mobile phone client displays the same service processing interface according to the video stream data of the service processing interface at the same time; the cloud mobile phone client comprises a first cloud mobile phone client and a second cloud mobile phone client; the first cloud mobile phone client runs on the user terminal, and the second cloud mobile phone client runs on the third party terminal;
the service processing guidance data acquisition module 430 is configured to acquire service processing guidance data sent by the second cloud mobile phone client;
the service processing guidance sending and acquiring module 440 is configured to send the service processing guidance data to the first cloud mobile phone client, so that the first cloud mobile phone client guides a user to process a service according to the service processing guidance data.
Optionally, the service processing apparatus based on the cloud mobile phone further includes: the interface operation authority control instruction acquisition module is used for acquiring an interface operation authority control instruction sent by a first cloud mobile phone client; and the operation authority control module is used for controlling the operation authority of the second cloud mobile phone client to the service processing interface according to the interface operation authority control instruction.
Optionally, the interface operation authority control instruction includes a first interface operation authority control instruction or a second interface operation authority control instruction; the operation authority control module is specifically configured to: forbidding a second cloud mobile phone client to operate the service processing interface according to the first interface operation authority control instruction; or controlling the second cloud mobile phone client to operate the set service content of the service processing interface according to the second interface operation authority control instruction.
Optionally, the service processing guidance data includes voice-type service processing guidance data and/or video-type service processing guidance data; if the service processing guidance data is the video-type service processing guidance data, the first cloud mobile phone client is used for displaying the service processing guidance video in a first set area of a display interface of the user terminal after receiving the video-type service processing guidance data, and displaying the service processing interface in a second set area of the display interface of the user terminal.
Optionally, the service processing apparatus based on the cloud mobile phone further includes: the service processing request acquisition module is used for acquiring a service processing request sent by a first cloud mobile phone client; the service processing platform matching module is used for determining a matched service processing platform according to the service processing request; and the service processing request forwarding module is used for forwarding the service processing request to the service processing platform, so that the service processing platform starts the second cloud mobile phone client according to the service processing request and logs in the current login cloud mobile phone through the second cloud mobile phone client.
Optionally, the service processing apparatus based on the cloud mobile phone further includes: the monitoring recording instruction acquisition module is used for acquiring a monitoring recording instruction of a service processing flow; and the monitoring recording module is used for monitoring and recording the service processing flow of the current login cloud mobile phone according to the service processing flow monitoring recording instruction.
The cloud mobile phone-based service processing device can execute the cloud mobile phone-based service processing method provided by any embodiment of the disclosure, and has the corresponding functional modules and beneficial effects of the execution method. For details of the technology that are not described in detail in this embodiment, reference may be made to a cloud-based mobile phone service processing method provided in any embodiment of the present disclosure.
Since the above-described service processing apparatus based on the cloud mobile phone is an apparatus capable of executing the service processing method based on the cloud mobile phone in the embodiment of the present disclosure, based on the service processing method based on the cloud mobile phone in the embodiment of the present disclosure, a person skilled in the art can understand a specific implementation manner and various variations of the service processing apparatus based on the cloud mobile phone in the embodiment, so that how the service processing apparatus based on the cloud mobile phone implements the service processing method based on the cloud mobile phone in the embodiment of the present disclosure is not described in detail here. As long as a person skilled in the art implements the device used in the cloud mobile phone based service processing method in the embodiment of the present disclosure, the device is within the scope of the present disclosure.
In one example, the present disclosure also provides an electronic device, a readable storage medium, and a computer program product.
FIG. 6 illustrates a schematic block diagram of an example electronic device 500 that can be used to implement embodiments of the present disclosure. Electronic devices are intended to represent various forms of digital computers, such as laptops, desktops, workstations, personal digital assistants, servers, blade servers, mainframes, and other appropriate computers. The electronic device may also represent various forms of mobile devices, such as personal digital processing, cellular phones, smart phones, wearable devices, and other similar computing devices. The components shown herein, their connections and relationships, and their functions, are meant to be examples only, and are not meant to limit implementations of the disclosure described and/or claimed herein.
As shown in fig. 6, the apparatus 500 includes a computing unit 501 that can perform various appropriate actions and processes according to a computer program stored in a Read Only Memory (ROM)502 or a computer program loaded from a storage unit 508 into a Random Access Memory (RAM) 503. In the RAM 503, various programs and data required for the operation of the device 500 can also be stored. The calculation unit 501, the ROM 502, and the RAM 503 are connected to each other by a bus 504. An input/output (I/O) interface 505 is also connected to bus 504.
A number of components in the device 500 are connected to the I/O interface 505, including: an input unit 506 such as a keyboard, a mouse, or the like; an output unit 507 such as various types of displays, speakers, and the like; a storage unit 508, such as a magnetic disk, optical disk, or the like; and a communication unit 509 such as a network card, modem, wireless communication transceiver, etc. The communication unit 509 allows the device 500 to exchange information/data with other devices through a computer network such as the internet and/or various telecommunication networks.
The computing unit 501 may be a variety of general-purpose and/or special-purpose processing components having processing and computing capabilities. Some examples of the computing unit 501 include, but are not limited to, a Central Processing Unit (CPU), a Graphics Processing Unit (GPU), various dedicated Artificial Intelligence (AI) computing chips, various computing units running machine learning model algorithms, a Digital Signal Processor (DSP), and any suitable processor, controller, microcontroller, and so forth. The computing unit 501 performs the various methods and processes described above, such as a cloud-phone-based business processing method. For example, in some embodiments, the cloud-based business process method may be implemented as a computer software program tangibly embodied in a machine-readable medium, such as storage unit 508. In some embodiments, part or all of the computer program may be loaded and/or installed onto the device 500 via the ROM 502 and/or the communication unit 509. When loaded into RAM 503 and executed by computing unit 501, the computer programs may perform one or more steps of the cloud handset-based business process method described above. Alternatively, in other embodiments, the computing unit 501 may be configured to perform the cloud handset-based business process method by any other suitable means (e.g., by way of firmware).
Various implementations of the systems and techniques described here above may be implemented in digital electronic circuitry, integrated circuitry, Field Programmable Gate Arrays (FPGAs), Application Specific Integrated Circuits (ASICs), Application Specific Standard Products (ASSPs), system on a chip (SOCs), load programmable logic devices (CPLDs), computer hardware, firmware, software, and/or combinations thereof. These various embodiments may include: implemented in one or more computer programs that are executable and/or interpretable on a programmable system including at least one programmable processor, which may be special or general purpose, receiving data and instructions from, and transmitting data and instructions to, a storage system, at least one input device, and at least one output device.
Program code for implementing the methods of the present disclosure may be written in any combination of one or more programming languages. These program codes may be provided to a processor or controller of a general purpose computer, special purpose computer, or other programmable data processing apparatus, such that the program codes, when executed by the processor or controller, cause the functions/operations specified in the flowchart and/or block diagram to be performed. The program code may execute entirely on the machine, partly on the machine, as a stand-alone software package partly on the machine and partly on a remote machine or entirely on the remote machine or server.
In the context of this disclosure, a machine-readable medium may be a tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. The machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
To provide for interaction with a user, the systems and techniques described here can be implemented on a computer having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to a user; and a keyboard and a pointing device (e.g., a mouse or a trackball) by which a user can provide input to the computer. Other kinds of devices may also be used to provide for interaction with a user; for example, feedback provided to the user can be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user may be received in any form, including acoustic, speech, or tactile input.
The systems and techniques described here can be implemented in a computing system that includes a back-end component (e.g., as a data server), or that includes a middleware component (e.g., an application server), or that includes a front-end component (e.g., a user computer having a graphical user interface or a web browser through which a user can interact with an implementation of the systems and techniques described here), or any combination of such back-end, middleware, or front-end components. The components of the system can be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: local Area Networks (LANs), Wide Area Networks (WANs), blockchain networks, and the internet.
The computer system may include clients and servers. A client and server are generally remote from each other and typically interact through a communication network. The relationship of client and server arises by virtue of computer programs running on the respective computers and having a client-server relationship to each other. The server can be a cloud server, also called a cloud computing server or a cloud host, and is a host product in a cloud computing service system, so that the defects of high management difficulty and weak service expansibility in the traditional physical host and VPS service are overcome. The server may also be a server of a distributed system, or a server that incorporates a blockchain.
According to the method and the device, the service processing interface video stream data acquired by the currently logged-in cloud mobile phone are sent to the first cloud mobile phone client and the second cloud mobile phone client which log in the currently logged-in cloud mobile phone, so that the first cloud mobile phone client and the second cloud mobile phone client can simultaneously display the same service processing interface according to the received service processing interface video stream data. At this time, the second cloud mobile phone client can generate service processing guide data for guiding a user to process the service according to the service processing interface, the service processing guide data is sent to the first cloud mobile phone client through the currently logged-in cloud mobile phone, the first cloud mobile phone client can guide the user to process the service according to the received service processing guide data, the problems that the existing online service processing is low in convenience and efficiency and the like are solved, convenience, safety and efficiency of online service processing can be improved, and user experience of the online service processing is further improved.
It should be understood that various forms of the flows shown above may be used, with steps reordered, added, or deleted. For example, the steps described in the present disclosure may be executed in parallel, sequentially, or in different orders, as long as the desired results of the technical solutions disclosed in the present disclosure can be achieved, and the present disclosure is not limited herein.
The above detailed description should not be construed as limiting the scope of the disclosure. It should be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions may be made in accordance with design requirements and other factors. Any modification, equivalent replacement, and improvement made within the spirit and principle of the present disclosure should be included in the scope of protection of the present disclosure.
Claims (16)
1. A service processing method based on a cloud mobile phone comprises the following steps:
acquiring video stream data of a service processing interface of a currently logged cloud mobile phone;
sending the video stream data of the service processing interface to cloud mobile phone clients which log in the current cloud mobile phone so that the cloud mobile phone clients can simultaneously display the same service processing interface according to the video stream data of the service processing interface; the cloud mobile phone client comprises a first cloud mobile phone client and a second cloud mobile phone client; the first cloud mobile phone client runs on a user terminal, and the second cloud mobile phone client runs on a third-party terminal;
acquiring business processing guidance data sent by the second cloud mobile phone client;
and sending the business processing guidance data to the first cloud mobile phone client so that the first cloud mobile phone client guides a user to process business according to the business processing guidance data.
2. The cloud-based mobile phone business processing method of claim 1, further comprising:
acquiring an interface operation authority control instruction sent by the first cloud mobile phone client;
and controlling the operation authority of the second cloud mobile phone client to the service processing interface according to the interface operation authority control instruction.
3. The cloud-mobile-phone-based service processing method according to claim 2, wherein the interface operation authority control instruction includes a first interface operation authority control instruction or a second interface operation authority control instruction;
the step of controlling the operation authority of the second cloud mobile phone client to the service processing interface according to the interface operation authority control instruction comprises the following steps:
forbidding the second cloud mobile phone client to operate the service processing interface according to the first interface operation authority control instruction; or
And controlling the second cloud mobile phone client to operate the set service content of the service processing interface according to the second interface operation authority control instruction.
4. The cloud-based mobile phone business processing method of any of claims 1-3, wherein the business process guidance data comprises voice-type business process guidance data and/or video-type business process guidance data;
if the service processing guidance data is the video-type service processing guidance data, the first cloud mobile phone client is used for displaying a service processing guidance video in a first set area of a display interface of the user terminal after receiving the video-type service processing guidance data, and displaying the service processing interface in a second set area of the display interface of the user terminal.
5. The cloud-based mobile phone service processing method according to any one of claims 1 to 4, further comprising:
acquiring a service processing request sent by the first cloud mobile phone client;
determining a matched service processing platform according to the service processing request;
and forwarding the service processing request to the service processing platform, so that the service processing platform starts a second cloud mobile phone client according to the service processing request, and logs in the current login cloud mobile phone through the second cloud mobile phone client.
6. The cloud-based mobile phone service processing method according to any one of claims 1 to 5, further comprising:
acquiring a monitoring recording instruction of a service processing flow;
and monitoring and recording the service processing flow of the current login cloud mobile phone according to the service processing flow monitoring and recording instruction.
7. A business processing system based on a cloud mobile phone comprises: the system comprises a first cloud mobile phone client, a second cloud mobile phone client and a current login cloud mobile phone; the first cloud mobile phone client is in communication connection with the current login cloud mobile phone, and the second cloud mobile phone client is in communication connection with the current login cloud mobile phone, wherein:
the first cloud mobile phone client runs on a user terminal and is used for acquiring business processing guidance data sent by the currently logged cloud mobile phone so as to guide a user to process business according to the business processing guidance data;
the current login cloud mobile phone is used for acquiring service processing interface video stream data and sending the service processing interface video stream data to cloud mobile phone clients which log in the current login cloud mobile phone, so that the cloud mobile phone clients simultaneously display the same service processing interface according to the service processing interface video stream data;
the second cloud mobile phone client runs on a third-party terminal and is used for acquiring the business processing guidance data and sending the business processing guidance data to the current login cloud mobile phone.
8. A service processing device based on a cloud mobile phone comprises:
the video stream data acquisition module is used for acquiring the video stream data of the service processing interface of the currently logged cloud mobile phone;
the video stream data sending module is used for sending the video stream data of the service processing interface to cloud mobile phone clients which log in the currently logged cloud mobile phone so as to enable the cloud mobile phone clients to simultaneously display the same service processing interface according to the video stream data of the service processing interface; the cloud mobile phone client comprises a first cloud mobile phone client and a second cloud mobile phone client; the first cloud mobile phone client runs on a user terminal, and the second cloud mobile phone client runs on a third-party terminal;
the service processing guidance data acquisition module is used for acquiring service processing guidance data sent by the second cloud mobile phone client;
and the service processing guidance sending and acquiring module is used for sending the service processing guidance data to the first cloud mobile phone client so that the first cloud mobile phone client guides a user to process services according to the service processing guidance data.
9. The cloud-based mobile phone service processing apparatus of claim 8, further comprising:
the interface operation authority control instruction acquisition module is used for acquiring an interface operation authority control instruction sent by the first cloud mobile phone client;
and the operation authority control module is used for controlling the operation authority of the second cloud mobile phone client to the service processing interface according to the interface operation authority control instruction.
10. The cloud-phone-based service processing device according to claim 9, wherein the interface operation authority control instruction includes a first interface operation authority control instruction or a second interface operation authority control instruction; the operation authority control module is specifically configured to:
forbidding the second cloud mobile phone client to operate the service processing interface according to the first interface operation authority control instruction; or
And controlling the second cloud mobile phone client to operate the set service content of the service processing interface according to the second interface operation authority control instruction.
11. The cloud handset-based business processing apparatus of any of claims 8-10, wherein the business process guidance data comprises voice-type business process guidance data and/or video-type business process guidance data;
if the service processing guidance data is the video-type service processing guidance data, the first cloud mobile phone client is used for displaying a service processing guidance video in a first set area of a display interface of the user terminal after receiving the video-type service processing guidance data, and displaying the service processing interface in a second set area of the display interface of the user terminal.
12. The cloud-based mobile phone service processing apparatus according to any one of claims 8 to 11, further comprising:
the service processing request acquisition module is used for acquiring a service processing request sent by the first cloud mobile phone client;
the service processing platform matching module is used for determining a matched service processing platform according to the service processing request;
and the service processing request forwarding module is used for forwarding the service processing request to the service processing platform so that the service processing platform starts a second cloud mobile phone client according to the service processing request and logs in the currently logged cloud mobile phone through the second cloud mobile phone client.
13. The cloud-based mobile phone service processing apparatus according to any one of claims 8 to 12, further comprising:
the monitoring recording instruction acquisition module is used for acquiring a monitoring recording instruction of a service processing flow;
and the monitoring recording module is used for monitoring and recording the service processing flow of the current login cloud mobile phone according to the service processing flow monitoring recording instruction.
14. An electronic device, comprising:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein the content of the first and second substances,
the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the cloud-handset based transaction processing method of any of claims 1-6.
15. A non-transitory computer readable storage medium storing computer instructions for causing a computer to perform the cloud handset based transaction processing method of any one of claims 1-6.
16. A computer program product comprising computer programs/instructions, characterized in that the computer programs/instructions, when executed by a processor, implement the cloud handset based transaction method of any of claims 1-6.
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