CN113654185A - Air conditioner fault processing method, air conditioner, server and storage medium - Google Patents
Air conditioner fault processing method, air conditioner, server and storage medium Download PDFInfo
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
- F24F11/32—Responding to malfunctions or emergencies
- F24F11/38—Failure diagnosis
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/50—Control or safety arrangements characterised by user interfaces or communication
- F24F11/56—Remote control
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/50—Control or safety arrangements characterised by user interfaces or communication
- F24F11/56—Remote control
- F24F11/58—Remote control using Internet communication
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/62—Control or safety arrangements characterised by the type of control or by internal processing, e.g. using fuzzy logic, adaptive control or estimation of values
- F24F11/63—Electronic processing
- F24F11/64—Electronic processing using pre-stored data
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Abstract
The invention provides an air conditioner fault processing method, an air conditioner, a server and a storage medium, wherein the air conditioner fault processing method comprises the following steps: the air conditioner acquires the operation parameters of the air conditioner, and when the air conditioner is determined to have faults or be shut down for protection according to the operation parameters, the operation parameters are sent to the server; and the server generates fault reason information according to the operation parameters and sends the fault reason information to the terminal equipment. The server can generate fault reason information according to the operation parameters to specifically explain the fault reason, and a user or maintenance personnel is reminded in a fault code mode; secondly, the fault reason information is obtained by analyzing a server with strong analysis capability and stability, but not by analyzing by maintenance personnel, so that the condition that the fault reason cannot be positioned due to insufficient technical capability of the personnel is avoided; in addition, the fault reason information can be stored in the server, and meanwhile, the fault reason information is sent to the terminal equipment, so that the trouble that the fault code disappears and needs to be reproduced can be avoided.
Description
Technical Field
The invention relates to the technical field of air conditioners, in particular to an air conditioner fault processing method, a controller, an air conditioner, a server and a computer readable storage medium.
Background
At present, when the running state of the air conditioner breaks down or reaches a set protection threshold value in the running process, the air conditioner stops running of loads such as a compressor and a fan, so that the purpose of protecting the air conditioner is achieved, and a fault code is displayed on a display panel to remind a user or a maintenance worker.
However, it is difficult for the maintenance personnel to determine the true cause of the failure by only the failure code on the display panel; secondly, due to the difference or the insufficiency of the technical abilities of different maintenance personnel, part of the maintenance personnel can not accurately locate the fault reason; in addition, if the air conditioner is powered off after the fault occurs and the fault code disappears, the fault code is difficult to reproduce, thereby bringing great trouble to the maintenance and detection of the air conditioner.
Disclosure of Invention
The present invention is directed to solving at least one of the problems of the prior art. Therefore, the invention provides an air conditioner fault processing method, a controller, an air conditioner, a server and a computer readable storage medium, which can push fault causes, improve the accuracy of fault cause positioning and avoid the trouble that fault codes disappear and need to be reproduced.
In a first aspect, an embodiment of the present invention provides an air conditioner fault handling method, which is applied to an air conditioner, and the method includes:
acquiring the operating parameters of the air conditioner;
and determining that the air conditioner has faults or is in shutdown protection according to the operation parameters, and sending the operation parameters to a server so that the server generates fault reason information based on the operation parameters and sends the fault reason information to terminal equipment.
The air conditioner fault processing method provided by the embodiment of the invention at least has the following beneficial effects: the air conditioner of the embodiment of the invention can acquire the running parameters of the air conditioner in real time, when the air conditioner learns that the air conditioner has faults or is in shutdown protection through the running parameters, the air conditioner can respond and send the running parameters to the server, and after the server receives the running parameters sent by the air conditioner under the condition of the faults or the shutdown protection, the server can respond and generate fault reason information according to the running parameters and send the fault reason information to the terminal equipment. According to the technical scheme of the embodiment of the invention, firstly, the server of the embodiment of the invention generates fault reason information according to the operation parameters, specifically explains the fault reason through the fault reason information, and reminds a user or a maintenance worker in a fault code mode; secondly, the fault reason information is obtained by analyzing a server with stronger and stable analysis capability, but not obtained by analyzing by maintenance personnel, so that the condition that the fault reason cannot be positioned due to the insufficient technical capability of part of maintenance personnel does not occur; in addition, the fault cause information is generated and stored in the server by the server, and is transmitted to the terminal equipment, so that the trouble that the fault code disappears and needs to be reproduced can be avoided.
According to some embodiments of the invention, the sending the operating parameter to the server comprises:
and acquiring the operation parameters within the preset time length, and sending the operation parameters to the server.
According to some embodiments of the invention, the operation parameter comprises analog-to-digital sampling information and operation state information, wherein the analog-to-digital sampling information comprises at least one of compressor three-phase current, fan three-phase current, power factor correction circuit current, direct current bus voltage, alternating current voltage and temperature, and the operation state information comprises at least one of compressor operation frequency, fan rotation speed, air conditioner operation mode, air conditioner set temperature and power factor correction circuit switch state.
According to some embodiments of the invention, the terminal device comprises at least one of: the air conditioner and the user terminal.
In a second aspect, an embodiment of the present invention provides an air conditioner fault handling method, which is applied to a server, and the method includes:
receiving operation parameters sent by an air conditioner under the condition of failure or shutdown protection;
and generating fault reason information according to the operation parameters, and sending the fault reason information to terminal equipment.
The air conditioner fault processing method provided by the embodiment of the invention at least has the following beneficial effects: the air conditioner of the embodiment of the invention can acquire the running parameters of the air conditioner in real time, when the air conditioner learns that the air conditioner has faults or is in shutdown protection through the running parameters, the air conditioner can respond and send the running parameters to the server, and after the server receives the running parameters sent by the air conditioner under the condition of the faults or the shutdown protection, the server can respond and generate fault reason information according to the running parameters and send the fault reason information to the terminal equipment. According to the technical scheme of the embodiment of the invention, firstly, the server of the embodiment of the invention generates fault reason information according to the operation parameters, specifically explains the fault reason through the fault reason information, and reminds a user or a maintenance worker in a fault code mode; secondly, the fault reason information is obtained by analyzing a server with stronger and stable analysis capability, but not obtained by analyzing by maintenance personnel, so that the condition that the fault reason cannot be positioned due to the insufficient technical capability of part of maintenance personnel does not occur; in addition, the fault cause information is generated and stored in the server by the server, and is transmitted to the terminal equipment, so that the trouble that the fault code disappears and needs to be reproduced can be avoided.
According to some embodiments of the invention, the operating parameter is an operating parameter within a preset time duration; the generating of the fault reason information according to the operation parameters comprises:
generating target graphic information corresponding to the operation parameters according to the operation parameters;
and comparing the target graph information with preset graph information, and generating fault reason information according to a comparison result.
According to some embodiments of the invention, after the generating the target graphic information corresponding to the operating parameter according to the operating parameter, the method further comprises:
and sending the target graphic information and the preset graphic information to the terminal equipment.
According to some embodiments of the invention, the operation parameter comprises analog-to-digital sampling information and operation state information, wherein the analog-to-digital sampling information comprises at least one of compressor three-phase current, fan three-phase current, power factor correction circuit current, direct current bus voltage, alternating current voltage and temperature, and the operation state information comprises at least one of compressor operation frequency, fan rotation speed, air conditioner operation mode, air conditioner set temperature and power factor correction circuit switch state.
According to some embodiments of the invention, the terminal device comprises at least one of: the air conditioner and the user terminal.
In a third aspect, an embodiment of the present invention provides a controller, including: a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing the method according to the first aspect or the method according to the second aspect when executing the computer program.
The controller according to the embodiment of the invention has at least the following beneficial effects: the air conditioner of the embodiment of the invention can acquire the running parameters of the air conditioner in real time, when the air conditioner learns that the air conditioner has faults or is in shutdown protection through the running parameters, the air conditioner can respond and send the running parameters to the server, and after the server receives the running parameters sent by the air conditioner under the condition of the faults or the shutdown protection, the server can respond and generate fault reason information according to the running parameters and send the fault reason information to the terminal equipment. According to the technical scheme of the embodiment of the invention, firstly, the server of the embodiment of the invention generates fault reason information according to the operation parameters, specifically explains the fault reason through the fault reason information, and reminds a user or a maintenance worker in a fault code mode; secondly, the fault reason information is obtained by analyzing a server with stronger and stable analysis capability, but not obtained by analyzing by maintenance personnel, so that the condition that the fault reason cannot be positioned due to the insufficient technical capability of part of maintenance personnel does not occur; in addition, the fault cause information is generated and stored in the server by the server, and is transmitted to the terminal equipment, so that the trouble that the fault code disappears and needs to be reproduced can be avoided.
In a fourth aspect, an embodiment of the present invention provides an air conditioner, including: a memory, a processor and a computer program stored on the memory and executable on the processor, the processor when executing the computer program implementing the method as described in the first aspect above.
The air conditioner provided by the embodiment of the invention has at least the following beneficial effects: the air conditioner of the embodiment of the invention can acquire the running parameters of the air conditioner in real time, when the air conditioner learns that the air conditioner has faults or is in shutdown protection through the running parameters, the air conditioner can respond and send the running parameters to the server, and after the server receives the running parameters sent by the air conditioner under the condition of the faults or the shutdown protection, the server can respond and generate fault reason information according to the running parameters and send the fault reason information to the terminal equipment. According to the technical scheme of the embodiment of the invention, firstly, the server of the embodiment of the invention generates fault reason information according to the operation parameters, specifically explains the fault reason through the fault reason information, and reminds a user or a maintenance worker in a fault code mode; secondly, the fault reason information is obtained by analyzing a server with stronger and stable analysis capability, but not obtained by analyzing by maintenance personnel, so that the condition that the fault reason cannot be positioned due to the insufficient technical capability of part of maintenance personnel does not occur; in addition, the fault cause information is generated and stored in the server by the server, and is transmitted to the terminal equipment, so that the trouble that the fault code disappears and needs to be reproduced can be avoided.
In a fifth aspect, an embodiment of the present invention provides a server, including: a memory, a processor and a computer program stored on the memory and executable on the processor, the processor when executing the computer program implementing the method according to the second aspect as described above.
The server according to the embodiment of the invention has at least the following beneficial effects: the air conditioner of the embodiment of the invention can acquire the running parameters of the air conditioner in real time, when the air conditioner learns that the air conditioner has faults or is in shutdown protection through the running parameters, the air conditioner can respond and send the running parameters to the server, and after the server receives the running parameters sent by the air conditioner under the condition of the faults or the shutdown protection, the server can respond and generate fault reason information according to the running parameters and send the fault reason information to the terminal equipment. According to the technical scheme of the embodiment of the invention, firstly, the server of the embodiment of the invention generates fault reason information according to the operation parameters, specifically explains the fault reason through the fault reason information, and reminds a user or a maintenance worker in a fault code mode; secondly, the fault reason information is obtained by analyzing a server with stronger and stable analysis capability, but not obtained by analyzing by maintenance personnel, so that the condition that the fault reason cannot be positioned due to the insufficient technical capability of part of maintenance personnel does not occur; in addition, the fault cause information is generated and stored in the server by the server, and is transmitted to the terminal equipment, so that the trouble that the fault code disappears and needs to be reproduced can be avoided.
In a sixth aspect, embodiments of the present invention provide a computer-readable storage medium storing computer-executable instructions for performing the method according to the first aspect or the method according to the second aspect.
The computer-readable storage medium according to the embodiment of the invention has at least the following advantages: the air conditioner of the embodiment of the invention can acquire the running parameters of the air conditioner in real time, when the air conditioner learns that the air conditioner has faults or is in shutdown protection through the running parameters, the air conditioner can respond and send the running parameters to the server, and after the server receives the running parameters sent by the air conditioner under the condition of the faults or the shutdown protection, the server can respond and generate fault reason information according to the running parameters and send the fault reason information to the terminal equipment. According to the technical scheme of the embodiment of the invention, firstly, the server of the embodiment of the invention generates fault reason information according to the operation parameters, specifically explains the fault reason through the fault reason information, and reminds a user or a maintenance worker in a fault code mode; secondly, the fault reason information is obtained by analyzing a server with stronger and stable analysis capability, but not obtained by analyzing by maintenance personnel, so that the condition that the fault reason cannot be positioned due to the insufficient technical capability of part of maintenance personnel does not occur; in addition, the fault cause information is generated and stored in the server by the server, and is transmitted to the terminal equipment, so that the trouble that the fault code disappears and needs to be reproduced can be avoided.
Additional aspects and advantages of the invention will be set forth in part in the description which follows and, in part, will be obvious from the description, or may be learned by practice of the invention.
Drawings
The accompanying drawings are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the example serve to explain the principles of the invention and not to limit the invention.
Fig. 1 is a schematic diagram of a system architecture platform for performing a fault handling method for an air conditioner according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of the relationship between modules of an air conditioner and a server according to an embodiment of the present invention;
fig. 3 is a flowchart of an air conditioner fault processing method of an air conditioner side according to an embodiment of the present invention;
fig. 4 is a flowchart of an air conditioner fault processing method of an air conditioner side according to another embodiment of the present invention;
fig. 5 is a flowchart of a server-side air conditioner fault handling method according to an embodiment of the present invention;
fig. 6 is a flowchart of a server-side air conditioner fault handling method according to another embodiment of the present invention;
fig. 7 is a flowchart of a server-side air conditioner fault handling method according to another embodiment of the present invention;
fig. 8 is an overall flowchart of an air conditioner fault processing method according to an embodiment of the present invention.
Detailed Description
Reference will now be made in detail to embodiments of the present invention, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to the same or similar elements or elements having the same or similar function throughout. The embodiments described below with reference to the accompanying drawings are illustrative only for the purpose of explaining the present invention, and are not to be construed as limiting the present invention.
In the description of the present invention, it should be understood that the orientation or positional relationship referred to in the description of the orientation, such as the upper, lower, front, rear, left, right, etc., is based on the orientation or positional relationship shown in the drawings, and is only for convenience of description and simplification of description, and does not indicate or imply that the device or element referred to must have a specific orientation, be constructed and operated in a specific orientation, and thus, should not be construed as limiting the present invention.
In the description of the present invention, the meaning of a plurality of means is one or more, the meaning of a plurality of means is two or more, and larger, smaller, larger, etc. are understood as excluding the number, and larger, smaller, inner, etc. are understood as including the number. If the first and second are described for the purpose of distinguishing technical features, they are not to be understood as indicating or implying relative importance or implicitly indicating the number of technical features indicated or implicitly indicating the precedence of the technical features indicated.
In the description of the present invention, unless otherwise explicitly limited, terms such as arrangement, installation, connection and the like should be understood in a broad sense, and those skilled in the art can reasonably determine the specific meanings of the above terms in the present invention in combination with the specific contents of the technical solutions.
In the related art, when the air conditioner fails in the operation state or reaches a set protection threshold value, the air conditioner stops the operation of a compressor, a fan and other loads to protect the air conditioner, and a fault code is displayed on a display panel to remind a user or a maintenance person. However, it is difficult for the maintenance personnel to determine the true cause of the failure by only the failure code on the display panel; secondly, due to the difference or the insufficiency of the technical abilities of different maintenance personnel, part of the maintenance personnel can not accurately locate the fault reason; in addition, if the air conditioner is powered off after the fault occurs and the fault code disappears, the fault code is difficult to reproduce, thereby bringing great trouble to the maintenance and detection of the air conditioner.
Therefore, the existing technical solutions often have the following drawbacks: firstly, only fault codes with faults can be displayed, and operation information at the moment of the faults and a period of time before the faults can not be known; secondly, some faults are difficult to reproduce after occurring, maintenance personnel need to spend a large amount of time to reproduce the problems, and the efficiency is low; third, due to differences or deficiencies in technical capabilities, maintenance personnel cannot accurately locate the cause of the fault.
Based on the above situation, an embodiment of the present invention provides an air conditioner fault handling method, a controller, an air conditioner, a server and a computer-readable storage medium, where the air conditioner fault handling method includes, but is not limited to, the following steps: the air conditioner acquires the operation parameters of the air conditioner, and when the air conditioner determines that the air conditioner has shutdown protection or failure according to the operation parameters, the air conditioner sends the operation parameters to the server; the server receives the operation parameters sent by the air conditioner under the condition of shutdown protection or fault, generates fault reason information according to the operation parameters, and sends the fault reason information to the terminal equipment.
According to the technical scheme of the embodiment of the invention, firstly, the server of the embodiment of the invention generates fault reason information according to the operation parameters, specifically explains the fault reason through the fault reason information, and reminds a user or a maintenance worker in a fault code mode; secondly, the fault reason information is obtained by analyzing a server with stronger and stable analysis capability, but not obtained by analyzing by maintenance personnel, so that the condition that the fault reason cannot be positioned due to the insufficient technical capability of part of maintenance personnel does not occur; in addition, the fault cause information is generated and stored in the server by the server, and is transmitted to the terminal equipment, so that the trouble that the fault code disappears and needs to be reproduced can be avoided.
The embodiments of the present invention will be further explained with reference to the drawings.
As shown in fig. 1, fig. 1 is a schematic diagram of a system architecture platform for performing an air conditioner fault handling method according to an embodiment of the present invention.
The system architecture platform 100 of the present invention includes one or more processors 110 and a memory 120, and fig. 1 illustrates one processor 110 and one memory 120 as an example.
The processor 110 and the memory 120 may be connected by a bus or other means, such as the bus connection shown in FIG. 1.
The memory 120, which is a non-transitory computer readable storage medium, may be used to store non-transitory software programs as well as non-transitory computer executable programs. Further, the memory 120 may include high speed random access memory, and may also include non-transitory memory, such as at least one magnetic disk storage device, flash memory device, or other non-transitory solid state storage device. In some embodiments, memory 120 optionally includes memory 120 located remotely from processor 110, which may be connected to system architecture platform 100 via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
Those skilled in the art will appreciate that the device architecture shown in fig. 1 does not constitute a limitation of system architecture platform 100, and may include more or fewer components than shown, or some components in combination, or a different arrangement of components.
In the system architecture platform 100 shown in fig. 1, the processor 110 may be configured to call an air conditioner fault handling program stored in the memory 120, so as to implement an air conditioner fault handling method.
Based on the hardware structure of the system architecture platform 100, various embodiments of the air conditioner of the present invention are proposed.
As shown in fig. 2, fig. 2 is a schematic diagram of a relationship between modules of an air conditioner and a server according to an embodiment of the present invention.
Specifically, the air conditioner according to the embodiment of the present invention includes, but is not limited to, a main control board 210, a load 220, an analog-to-digital sampling module 230, an operation state obtaining module 240, a storage 250, and a communication interface 260, where the load 220 includes, but is not limited to, a compressor 221, a fan 222, and a four-way valve 223, the main control board 210 is connected to the load 220, the analog-to-digital sampling module 230, the operation state obtaining module 240, the storage 250, and the communication interface 260, and the main control board 210 communicates with the server 300 through the communication interface 260, and meanwhile, the server 300 also communicates with the terminal device 400.
It should be noted that the main control board 210 according to the embodiment of the present invention may include the processor 110 and the memory 120 shown in fig. 1; likewise, the server 300 according to the embodiment of the present invention may also include the processor 110 and the memory 120 as shown in fig. 1.
Based on the hardware structure of the system architecture platform and the module relationship between the air conditioner and the server, the invention provides various embodiments of the air conditioner fault processing method.
As shown in fig. 3, fig. 3 is a flowchart of an air conditioner fault processing method of an air conditioner side according to an embodiment of the present invention. The air conditioner fault processing method of the embodiment of the invention is applied to the air conditioner and comprises but is not limited to step S100 and step S200.
S100, acquiring operation parameters of the air conditioner;
and S200, determining that the air conditioner has faults or is in shutdown protection according to the operation parameters, and sending the operation parameters to the server so that the server generates fault reason information based on the operation parameters and sends the fault reason information to the terminal equipment.
Specifically, the air conditioner of the embodiment of the present invention may obtain an operation parameter of the air conditioner itself in real time, when the air conditioner obtains shutdown protection or a fault of the air conditioner itself through the operation parameter, the air conditioner may respond to and send the operation parameter to the server, and when the server receives the operation parameter sent by the air conditioner under the condition of shutdown protection or a fault, the server may respond to and generate fault cause information according to the operation parameter, and send the fault cause information to the terminal device.
According to the technical scheme of the embodiment of the invention, firstly, the server of the embodiment of the invention generates fault reason information according to the operation parameters, specifically explains the fault reason through the fault reason information, and reminds a user or a maintenance worker in a fault code mode; secondly, the fault reason information is obtained by analyzing a server with stronger and stable analysis capability, but not obtained by analyzing by maintenance personnel, so that the condition that the fault reason cannot be positioned due to the insufficient technical capability of part of maintenance personnel does not occur; in addition, the fault cause information is generated and stored in the server by the server, and is transmitted to the terminal equipment, so that the trouble that the fault code disappears and needs to be reproduced can be avoided.
It should be noted that, regarding the above-mentioned operation parameters, the operation parameters include, but are not limited to, analog-to-digital sampling information and operation status information.
The modulus sampling information may include at least one of the following: three-phase current of a fan, three-phase current of a compressor, direct current bus voltage, alternating current voltage, temperature or power factor correction circuit current.
In addition, the operation state information may include at least one of: fan speed, compressor operating frequency, air conditioner set temperature, air conditioner operating mode or power factor correction circuit on-off state.
In addition, the terminal device may include at least one of the following: an air conditioner or a user terminal. The user terminal may be a mobile phone, a tablet computer, a computer, or a wearable electronic device.
In addition, it is understood that the failure cause information may be, but not limited to, text information, voice information, or image information.
In addition, as shown in fig. 4, fig. 4 is a flowchart of an air conditioner fault handling method of an air conditioner side according to another embodiment of the present invention; regarding the sending of the operation parameters to the server in the above step S200, there is, but not limited to, step S300.
And step S300, acquiring the operation parameters within the preset duration, and sending the operation parameters to the server.
Specifically, when the air conditioner learns the shutdown protection or the fault of the air conditioner through the operation parameters, the air conditioner responds to and sends the operation parameters within the preset time before the shutdown protection or the fault to the server, so that the server can acquire the operation parameters within a period of time before the shutdown protection or the fault of the air conditioner, and the server is favorable for generating more accurate fault reason information.
It is understood that, regarding the preset time period, the preset time period may be manually preset; illustratively, the preset time period of the embodiment of the present invention may be set to ten minutes or one hour.
As shown in fig. 5, fig. 5 is a flowchart of a fault handling method for a server-side air conditioner according to an embodiment of the present invention; the air conditioner fault processing method of the embodiment of the invention is applied to the server and comprises but is not limited to the step S400 and the step S500.
Step S400, receiving operation parameters sent by the air conditioner under the condition of failure or shutdown protection;
and S500, generating fault reason information according to the operation parameters, and sending the fault reason information to the terminal equipment.
Specifically, the air conditioner of the embodiment of the present invention may obtain an operation parameter of the air conditioner itself in real time, when the air conditioner obtains shutdown protection or a fault of the air conditioner itself through the operation parameter, the air conditioner may respond to and send the operation parameter to the server, and when the server receives the operation parameter sent by the air conditioner under the condition of shutdown protection or a fault, the server may respond to and generate fault cause information according to the operation parameter, and send the fault cause information to the terminal device.
According to the technical scheme of the embodiment of the invention, firstly, the server of the embodiment of the invention generates fault reason information according to the operation parameters, specifically explains the fault reason through the fault reason information, and reminds a user or a maintenance worker in a fault code mode; secondly, the fault reason information is obtained by analyzing a server with stronger and stable analysis capability, but not obtained by analyzing by maintenance personnel, so that the condition that the fault reason cannot be positioned due to the insufficient technical capability of part of maintenance personnel does not occur; in addition, the fault cause information is generated and stored in the server by the server, and is transmitted to the terminal equipment, so that the trouble that the fault code disappears and needs to be reproduced can be avoided.
It should be noted that, regarding the above-mentioned operation parameters, the operation parameters include, but are not limited to, analog-to-digital sampling information and operation status information.
The modulus sampling information may include at least one of the following: three-phase current of a fan, three-phase current of a compressor, direct current bus voltage, alternating current voltage, temperature or power factor correction circuit current.
In addition, the operation state information may include at least one of: fan speed, compressor operating frequency, air conditioner set temperature, air conditioner operating mode or power factor correction circuit on-off state.
In addition, the terminal device may include at least one of the following: an air conditioner or a user terminal. The user terminal may be a mobile phone, a tablet computer, a computer, or a wearable electronic device.
In addition, it is understood that the failure cause information may be, but not limited to, text information, voice information, or image information.
In addition, as shown in fig. 6, fig. 6 is a flowchart of a fault handling method of an air conditioner on a server side according to another embodiment of the present invention; when the operation parameter is an operation parameter within a preset time period, the step S500 generates the fault cause information according to the operation parameter, which includes but is not limited to the step S610 and the step S620.
Step S610, generating target graphic information corresponding to the operation parameters according to the operation parameters;
and S620, comparing the target graph information with preset graph information, and generating fault reason information according to a comparison result.
Specifically, when the air conditioner learns the self shutdown protection or the fault occurs through the operation parameters, the air conditioner responds to and sends the operation parameters within the preset time before the shutdown protection or fault occurrence time to the server; because the operation parameters are the operation parameters within the preset time, the server can convert the operation parameters within the preset time into the target graphic information, compare the preset graphic information with the target graphic information, and finally analyze the result of the comparison to obtain the fault reason information.
The preset graphic information and the target graphic information may be, but not limited to, a waveform graph, a line graph, a bar graph, or a pie graph.
In addition, it should be noted that the preset graphic information needs to be stored in the server in advance. Specifically, the server may store a plurality of preset graphic information in advance, and each preset graphic information corresponds to respective failure cause information, so that the embodiment of the present invention may compare the target graphic information with the preset graphic information, and if the target graphic information is closest to a certain preset graphic information in shape, the embodiment of the present invention may determine that the air conditioner has failure cause information corresponding to the closest preset graphic information.
In addition, as shown in fig. 7, fig. 7 is a flowchart of a fault handling method of a server-side air conditioner according to another embodiment of the present invention; after step S610, the method of the embodiment of the present invention further includes, but is not limited to, step S700.
And S700, sending the target graphic information and the preset graphic information to the terminal equipment.
Specifically, after the server receives the operation parameters sent by the air conditioner under the condition of shutdown protection or fault, the server responds to the operation parameters to generate fault reason information and sends the fault reason information to the terminal equipment; meanwhile, the server can also send the preset graphic information and the target graphic information to the terminal equipment, so that the user and maintenance personnel can know the operating parameters of the air conditioner more clearly.
Based on the air conditioner fault processing methods of the air conditioner side and the server side, the overall embodiment of the air conditioner fault processing method is provided.
As shown in fig. 8, fig. 8 is an overall flowchart of an air conditioner fault processing method according to an embodiment of the present invention. The overall process of the embodiment of the present invention includes, but is not limited to, step S810, step S820, step S830, step C100, step S840, step S850, step S860, step S870, and step S880.
And step S810, powering on the air conditioner for operation.
Step S820, acquiring analog-digital sampling information; wherein the modulus sampling information may include at least one of: three-phase current of a fan, three-phase current of a compressor, direct current bus voltage, alternating current voltage, temperature or power factor correction circuit current.
Step S830, acquiring running state information; wherein the operation state information may include at least one of: fan speed, compressor operating frequency, air conditioner set temperature, air conditioner operating mode or power factor correction circuit on-off state.
And C100, judging whether a fault or shutdown protection occurs, executing the step S840 when the fault or shutdown protection occurs, and otherwise, returning to execute the step S820.
And step 840, storing the analog-digital sampling information and the running state information at the time of fault or shutdown protection and a period of time before the time to a memory.
And step S850, uploading the recorded data information to a server.
And step S860, the server draws the recorded data into a target waveform.
And step S870, the server compares and analyzes the target waveform and the pre-stored waveform to give out possible fault reasons.
And step S880, the terminal equipment acquires the waveform comparison and the fault reason from the server.
Based on the hardware structure of the system architecture platform, the module relationship between the air conditioner and the server, and the air conditioner fault handling method, the following respectively proposes various embodiments of the controller, the air conditioner, the server, and the computer readable storage medium of the present invention.
One embodiment of the present invention provides a controller, including: a processor, a memory, and a computer program stored on the memory and executable on the processor.
The processor and memory may be connected by a bus or other means.
It should be noted that the controller in this embodiment may include a processor and a memory as in the embodiment shown in fig. 1, both belong to the same inventive concept, and therefore both have the same implementation principle and beneficial effect, and are not described in detail herein.
The non-transitory software programs and instructions required to implement the air conditioner fault handling method of the above-described embodiment are stored in a memory, and when executed by a processor, perform the air conditioner fault handling method of the above-described embodiment. The method steps in fig. 3 to 4 or the method steps in fig. 5 to 7 described above are performed as examples.
Further, an embodiment of the present invention provides an air conditioner including: a processor, a memory, and a computer program stored on the memory and executable on the processor.
The processor and memory may be connected by a bus or other means.
It should be noted that the air conditioner in this embodiment may include a processor and a memory as in the embodiment shown in fig. 1, both belong to the same inventive concept, and therefore both have the same implementation principle and beneficial effect, and are not described in detail herein.
The non-transitory software programs and instructions required to implement the air conditioner fault handling method of the above-described embodiment are stored in a memory, and when executed by a processor, perform the air conditioner fault handling method of the above-described embodiment. The method steps described above in fig. 3 to 4 are performed exemplarily.
Further, an embodiment of the present invention provides a server including: a processor, a memory, and a computer program stored on the memory and executable on the processor.
The processor and memory may be connected by a bus or other means.
It should be noted that the server in this embodiment may include a processor and a memory as in the embodiment shown in fig. 1, both belong to the same inventive concept, and therefore both have the same implementation principle and beneficial effect, and are not described in detail herein.
The non-transitory software programs and instructions required to implement the air conditioner fault handling method of the above-described embodiment are stored in a memory, and when executed by a processor, perform the air conditioner fault handling method of the above-described embodiment. The method steps described above in fig. 5 to 7 are performed as an example.
In addition, an embodiment of the present invention also provides a computer-readable storage medium storing computer-executable instructions for performing the above-mentioned air conditioner fault handling method. The method steps in fig. 3 to 4 or the method steps in fig. 5 to 7 described above are performed as examples.
One of ordinary skill in the art will appreciate that all or some of the steps, systems, and methods disclosed above may be implemented as software, firmware, hardware, and suitable combinations thereof. Some or all of the physical components may be implemented as software executed by a processor, such as a central processing unit, digital signal processor, or microprocessor, or as hardware, or as an integrated circuit, such as an application specific integrated circuit. Such software may be distributed on computer readable media, which may include computer storage media (or non-transitory media) and communication media (or transitory media). The term computer storage media includes volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data, as is well known to those of ordinary skill in the art. Computer storage media includes, but is not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, Digital Versatile Disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store the desired information and which can accessed by a computer. In addition, communication media typically embodies computer readable instructions, data structures, program modules or other data in a modulated data signal such as a carrier wave or other transport mechanism and includes any information delivery media as known to those skilled in the art.
While the preferred embodiments of the present invention have been described in detail, it will be understood by those skilled in the art that the foregoing and various other changes, omissions and deviations in the form and detail thereof may be made without departing from the scope of this invention.
Claims (13)
1. An air conditioner fault processing method is applied to an air conditioner, and comprises the following steps:
acquiring the operating parameters of the air conditioner;
and determining that the air conditioner has faults or is in shutdown protection according to the operation parameters, and sending the operation parameters to a server so that the server generates fault reason information based on the operation parameters and sends the fault reason information to terminal equipment.
2. The method of claim 1, wherein said sending the operating parameters to a server comprises:
and acquiring the operation parameters within the preset time length, and sending the operation parameters to the server.
3. The method of claim 1 or 2, wherein the operating parameters comprise analog-to-digital sampling information and operating state information, wherein the analog-to-digital sampling information comprises at least one of compressor three-phase current, fan three-phase current, power factor correction circuit current, dc bus voltage, ac voltage, and temperature, and the operating state information comprises at least one of compressor operating frequency, fan speed, air conditioner operating mode, air conditioner set temperature, and power factor correction circuit switch state.
4. The method according to claim 1 or 2, wherein the terminal device comprises at least one of: the air conditioner and the user terminal.
5. An air conditioner fault processing method is applied to a server, and the method comprises the following steps:
receiving operation parameters sent by an air conditioner under the condition of failure or shutdown protection;
and generating fault reason information according to the operation parameters, and sending the fault reason information to terminal equipment.
6. The method of claim 5, wherein the operating parameter is an operating parameter within a preset time period; the generating of the fault reason information according to the operation parameters comprises:
generating target graphic information corresponding to the operation parameters according to the operation parameters;
and comparing the target graph information with preset graph information, and generating fault reason information according to a comparison result.
7. The method of claim 6, wherein after the generating target graphics information corresponding to the operational parameters from the operational parameters, the method further comprises:
and sending the target graphic information and the preset graphic information to the terminal equipment.
8. The method of any one of claims 5 to 7, wherein the operating parameters comprise analog-to-digital sampled information and operating state information, wherein the analog-to-digital sampled information comprises at least one of compressor three-phase current, fan three-phase current, power factor correction circuit current, DC bus voltage, AC voltage, and temperature, and the operating state information comprises at least one of compressor operating frequency, fan speed, air conditioner operating mode, air conditioner set temperature, and power factor correction circuit switch state.
9. The method according to any of claims 5 to 7, wherein the terminal device comprises at least one of: the air conditioner and the user terminal.
10. A controller, comprising: memory, processor and computer program stored on the memory and executable on the processor, the processor implementing the method according to any one of claims 1 to 4 or the method according to any one of claims 5 to 9 when executing the computer program.
11. An air conditioner, comprising: memory, processor and computer program stored on the memory and executable on the processor, the processor implementing the method according to any one of claims 1 to 4 when executing the computer program.
12. A server, comprising: memory, processor and computer program stored on the memory and executable on the processor, the processor implementing the method according to any one of claims 5 to 9 when executing the computer program.
13. A computer-readable storage medium having stored thereon computer-executable instructions for performing the method of any one of claims 1 to 4 or the method of any one of claims 5 to 9.
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Application publication date: 20211116 |