CN113590435A - Abnormal information display method and equipment - Google Patents
Abnormal information display method and equipment Download PDFInfo
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- CN113590435A CN113590435A CN202110864189.9A CN202110864189A CN113590435A CN 113590435 A CN113590435 A CN 113590435A CN 202110864189 A CN202110864189 A CN 202110864189A CN 113590435 A CN113590435 A CN 113590435A
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/32—Monitoring with visual or acoustical indication of the functioning of the machine
- G06F11/324—Display of status information
- G06F11/327—Alarm or error message display
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Abstract
The invention relates to the field of data processing, in particular to an abnormal information display method and equipment, wherein the method comprises the following steps: when the system is detected to be abnormal, corresponding abnormal information is obtained; caching the abnormal information into a preset address of a physical memory; when the terminal equipment is restarted, calling a boot loader, wherein the boot loader is used for determining the restarting type according to a system log; if the restart type is abnormal restart, the boot loader acquires the abnormal information from a preset address of the physical memory and generates a corresponding abnormal information file; and displaying corresponding abnormal information on a display screen of the terminal equipment according to the abnormal information file.
Description
[ technical field ] A method for producing a semiconductor device
The invention relates to the field of data processing, in particular to an abnormal information display method and equipment.
[ background of the invention ]
When the terminal device is restarted due to the bottom layer abnormality, the corresponding error reporting code is usually displayed, such as a blue screen displayed when the computer is abnormal. But the user of the terminal equipment cannot determine the reason of the abnormal restart according to the displayed error reporting code. When the user wants to know the reason of the abnormal restart, the technician can only be contacted. However, the technician cannot analyze the fault and determine the reason causing the abnormal restart only according to the error code, and the user needs to bring the terminal device to a maintenance point or wait for the technician to perform maintenance. Therefore, the time from the occurrence of the abnormality of the terminal equipment to the determination of the cause of the abnormality is long and inconvenient.
[ summary of the invention ]
In order to solve the above problem, embodiments of the present invention provide an abnormal information display method and apparatus. By acquiring the abnormal information corresponding to the system abnormity and displaying the acquired abnormal information when the terminal is restarted, a user can more comprehensively know the related information of the system abnormity.
In a first aspect, an embodiment of the present invention provides an abnormal information display method, including:
when the system is detected to be abnormal, corresponding abnormal information is obtained;
caching the abnormal information into a preset address of a physical memory;
when the terminal equipment is restarted, calling a boot loader, wherein the boot loader is used for determining the restarting type according to a system log;
if the restart type is abnormal restart, the boot loader acquires the abnormal information from a preset address of the physical memory and generates a corresponding abnormal information file;
and displaying corresponding abnormal information on a display screen of the terminal equipment according to the abnormal information file.
In the embodiment of the invention, the corresponding abnormal information is displayed according to the abnormal information file when the terminal equipment is restarted by acquiring the abnormal information corresponding to the abnormal problem and generating the corresponding abnormal information file, so that the difficulty of technical personnel in fault analysis of the terminal equipment is reduced. Technicians do not need to go to the door for testing, and can carry out fault analysis on the terminal equipment through the displayed abnormal information.
In one possible implementation, obtaining corresponding exception information includes:
data callback is carried out on the terminal equipment, and historical data of the terminal equipment are obtained;
and screening the historical data to obtain the abnormal information.
In one possible implementation, the anomaly information at least includes one or more of the following information:
exception call stack, exception event, exception type, exception file, and exception line number.
In one possible implementation, the method further includes:
and sending the abnormal information file to a server.
In one possible implementation, the method further includes:
photographing the displayed abnormal information to obtain a photographing file;
and sending the photographing file to a server.
In a second aspect, an embodiment of the present invention provides a terminal device, including:
the acquisition module is used for acquiring corresponding abnormal information when the system is detected to be abnormal;
the processing module is used for caching the abnormal information into a preset address of a physical memory;
the processing module is further configured to call a boot loader when the terminal device is restarted, where the boot loader is configured to determine a restart type according to a system log;
the processing module is further configured to, if the restart type is abnormal restart, obtain the abnormal information from a preset address of the physical memory by the boot loader and generate a corresponding abnormal information file;
and the display module is used for displaying corresponding abnormal information on a display screen of the terminal equipment according to the abnormal information file.
In a possible implementation manner, the obtaining module is specifically configured to:
data callback is carried out on the terminal equipment, and historical data of the terminal equipment are obtained;
and screening the historical data to obtain the abnormal information.
In one possible implementation, the anomaly information at least includes one or more of the following information:
exception call stack, exception event, exception type, exception file, and exception line number.
In a third aspect, an embodiment of the present invention provides a terminal device, including:
at least one processor; and
at least one memory communicatively coupled to the processor, wherein:
the memory stores program instructions executable by the processor, the processor being capable of performing the method of the first aspect when invoked by the program instructions.
In a fourth aspect, an embodiment of the present invention provides a computer-readable storage medium storing computer instructions for causing a computer to perform the method of the first aspect.
It should be understood that the second to fourth aspects of the embodiment of the present invention are consistent with the technical solution of the first aspect of the embodiment of the present invention, and the beneficial effects obtained by the aspects and the corresponding possible implementation manners are similar, and are not described again.
[ description of the drawings ]
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a flowchart of an abnormal information displaying method according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of a terminal device according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of another terminal device according to an embodiment of the present invention.
[ detailed description ] embodiments
For better understanding of the technical solutions in the present specification, the following detailed description of the embodiments of the present invention is provided with reference to the accompanying drawings.
It should be understood that the described embodiments are only a few embodiments of the present specification, and not all embodiments. All other embodiments obtained by a person skilled in the art based on the embodiments in the present specification without any inventive step are within the scope of the present invention.
The terminology used in the embodiments of the invention is for the purpose of describing particular embodiments only and is not intended to be limiting of the specification. As used in the examples of the present invention and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
In the embodiment of the invention, when the system is detected to be abnormal, the acquired abnormal information is sent to the server in the form of the abnormal information file, so that the time consumed for the technical personnel to carry out fault analysis on the terminal equipment is reduced.
Fig. 1 is a flowchart of an abnormal information display method applied to a terminal device according to an embodiment of the present invention, and as shown in fig. 1, the method includes:
The system bottom layer abnormity often leads to the restart of the terminal equipment, when serious abnormity occurs, the system of the terminal equipment is in an unstable state, at the moment, the work of the operating system needs to be stopped so as to avoid the risk of damaging the system safety and data damage, and the technical personnel can conveniently position the reason of the abnormity. Taking a terminal device of a kernel as an example, when it is monitored that a fatal error occurs in a kernel program or code logic, corresponding abnormal information can be acquired in a preset mode. The preset mode may be that a callback mechanism (systemic callback) is injected into a pre-written abnormal information collection program, that is, the abnormal information collection program performs data callback on the terminal device to obtain historical data of the terminal device. And screening the historical data to obtain abnormal information. The historical data may include exception call stacks, exception events, exception types, exception files, exception line numbers, and other common system data that may provide assistance to a technician in troubleshooting. The abnormal information collecting program acquires relevant historical information from various parts of the terminal equipment, such as system event data from a processor, and determines an abnormal event from the system event data; stack information is obtained from a memory to determine an abnormal call stack; and determining an abnormal line number and the like according to the specific line number of the code in which the pointer information is positioned.
And 103, when the terminal equipment is restarted, calling a boot loader, wherein the boot loader is used for determining the restart type according to the system log. When the terminal device is restarted, a boot loader, such as uboot, is started first, and the uboot performs preliminary scanning on the terminal device to determine whether system files, a memory, a hard disk, a power supply and other components are normal. And then the uboot acquires a system log to determine whether the restart is an abnormal restart or a normal restart.
And 104, if the restart type is abnormal restart, the boot loader acquires abnormal information from a preset address of the physical memory and generates a corresponding abnormal information file. If the uboot determines that the restart is an abnormal restart according to the system log, obtaining abnormal information cached in the memory by the abnormal information collecting program from a preset address (physical page) of the physical memory. And the abnormal information is stored in a file form, and then the abnormal information in the memory can be deleted. Optionally, the exception information may be saved as a document file prefixed to txt.
And 105, displaying corresponding abnormal information on a display screen of the terminal equipment according to the abnormal information file. The display screen can be a display screen carried by the terminal device, and can also be a display device connected with the terminal device. Such as a mobile phone screen of a mobile phone terminal or a display of a computer terminal. Specifically, only part of the key abnormality information in the abnormality information file, such as the abnormality type, the abnormality file, the abnormal process, and the like, may be displayed so as to be known to the user of the terminal device. For example, when the mobile phone is abnormally restarted, abnormal information is displayed on the screen of the mobile phone; when the computer is abnormally restarted, abnormal information is displayed on a display connected with the computer. Optionally, according to the setting of the user, when the terminal device is abnormally restarted, the abnormal information is sent to the specified device for displaying. For example, when the terminal device is abnormally restarted, the abnormal information is sent to the monitoring/control device of the terminal device for displaying; or sending the abnormal information to a mobile terminal of a user or a technician for display.
In some embodiments, the exception information may also be sent to the server, so that a technician may collect the exception information of each terminal device through the server, thereby performing troubleshooting (debug) and maintenance on the system of the terminal device. Optionally, the terminal device may send the abnormal information file to the server, so that a technician may download the abnormal information file from the server to obtain the abnormal information of each terminal device.
In some embodiments, the terminal device may further photograph the displayed abnormal information to obtain a photograph file. And then, the photographing file can be sent to the server, so that technicians can download the photographing file from the server to acquire the abnormal information of each terminal device.
Corresponding to the above abnormal information display method, an embodiment of the present invention provides a schematic structural diagram of a terminal device, as shown in fig. 2, where the terminal device includes:
an acquisition module 201, a processing module 202 and a display module 203.
The obtaining module 201 is configured to obtain corresponding abnormal information when detecting a system abnormality.
The processing module 202 is configured to cache the exception information in a preset address of the physical memory.
The processing module 202 is further configured to, when the terminal device is restarted, invoke a boot loader, where the boot loader is configured to determine a restart type according to the system log.
The processing module 202 is further configured to, if the restart type is abnormal restart, the boot loader acquires abnormal information from a preset address of the physical memory and generates a corresponding abnormal information file.
And the display module 203 is used for displaying corresponding abnormal information on a display screen of the terminal device according to the abnormal information file.
In some embodiments, the obtaining module 201 is specifically configured to:
and carrying out data callback on the terminal equipment to obtain historical data of the terminal equipment.
And screening the historical data to obtain abnormal information.
The terminal device provided in the embodiment shown in fig. 2 may be used to execute the technical solution of the method embodiment shown in fig. 1 in this specification, and the implementation principle and the technical effect may further refer to the related description in the method embodiment.
Fig. 3 is a schematic structural diagram of another terminal device according to an embodiment of the present invention, and as shown in fig. 3, the terminal device may include at least one processor; and at least one memory communicatively coupled to the processor, wherein: the memory stores program instructions executable by the processor, and the processor calls the program instructions to execute the abnormal information display method provided by the embodiment shown in fig. 1 in the present specification.
As shown in fig. 3, the terminal device is in the form of a general purpose computing device. The components of the terminal device may include, but are not limited to: one or more processors 310, a communication interface 320, and a memory 330, a communication bus 340 that connects the various system components (including the memory 330, the communication interface 320, and the processing unit 310).
The terminal device typically includes a variety of computer system readable media. Such media may be any available media that is accessible by the terminal device and includes both volatile and nonvolatile media, removable and non-removable media.
A program/utility having a set (at least one) of program modules, including but not limited to an operating system, one or more application programs, other program modules, and program data, may be stored in memory 330, each of which examples or some combination may include an implementation of a network environment. The program modules generally perform the functions and/or methodologies of the embodiments described herein.
The processor 310 executes various functional applications and data processing by executing programs stored in the memory 330, for example, implementing the abnormal information display method provided by the embodiment shown in fig. 1 in this specification.
The embodiment of the present specification provides a computer-readable storage medium, which stores computer instructions, and the computer instructions make the computer execute the abnormal information display method provided by the embodiment shown in fig. 1 of the present specification.
The computer-readable storage medium described above may take any combination of one or more computer-readable media. The computer readable medium may be a computer readable signal medium or a computer readable storage medium. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the computer readable storage medium would include the following: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a Read Only Memory (ROM), an Erasable Programmable Read Only Memory (EPROM), a flash Memory, an optical fiber, a portable compact disc Read Only Memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The foregoing description has been directed to specific embodiments of this disclosure. Other embodiments are within the scope of the following claims. In some cases, the actions or steps recited in the claims may be performed in a different order than in the embodiments and still achieve desirable results. In addition, the processes depicted in the accompanying figures do not necessarily require the particular order shown, or sequential order, to achieve desirable results. In some embodiments, multitasking and parallel processing may also be possible or may be advantageous.
In the description of the specification, reference to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the specification. In this specification, the schematic representations of the terms used above are not necessarily intended to refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Furthermore, various embodiments or examples and features of different embodiments or examples described in this specification can be combined and combined by one skilled in the art without contradiction.
Furthermore, the terms "first", "second" and "first" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least one such feature. In the description of the present specification, "a plurality" means at least two, e.g., two, three, etc., unless explicitly defined otherwise.
Any process or method descriptions in flow charts or otherwise described herein may be understood as representing modules, segments, or portions of code which include one or more executable instructions for implementing steps of a custom logic function or process, and alternate implementations are included within the scope of the preferred embodiment of the present description in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those reasonably skilled in the art of the embodiments of the present description.
The word "if" as used herein may be interpreted as "at … …" or "when … …" or "in response to a determination" or "in response to a detection", depending on the context. Similarly, the phrases "if determined" or "if detected (a stated condition or event)" may be interpreted as "when determined" or "in response to a determination" or "when detected (a stated condition or event)" or "in response to a detection (a stated condition or event)", depending on the context.
It should be noted that the apparatuses referred to in the embodiments of the present disclosure may include, but are not limited to, a Personal Computer (Personal Computer; hereinafter, PC), a Personal Digital Assistant (Personal Digital Assistant; hereinafter, PDA), a wireless handheld apparatus, a Tablet Computer (Tablet Computer), a mobile phone, an MP3 display, an MP4 display, and the like.
In the several embodiments provided in this specification, it should be understood that the disclosed system, apparatus, and method may be implemented in other ways. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units is only one logical division, and there may be other divisions in actual implementation, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.
In addition, functional units in the embodiments of the present description may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, or in a form of hardware plus a software functional unit.
The integrated unit implemented in the form of a software functional unit may be stored in a computer readable storage medium. The software functional unit is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a connector, or a network device) or a Processor (Processor) to execute some steps of the methods described in the embodiments of the present disclosure. And the aforementioned storage medium includes: a U disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
The above description is only a preferred embodiment of the present disclosure, and should not be taken as limiting the present disclosure, and any modifications, equivalents, improvements, etc. made within the spirit and principle of the present disclosure should be included in the scope of the present disclosure.
Claims (10)
1. An abnormal information display method is applied to terminal equipment and comprises the following steps:
when the system is detected to be abnormal, corresponding abnormal information is obtained;
caching the abnormal information into a preset address of a physical memory;
when the terminal equipment is restarted, calling a boot loader, wherein the boot loader is used for determining the restarting type according to a system log;
if the restart type is abnormal restart, the boot loader acquires the abnormal information from a preset address of the physical memory and generates a corresponding abnormal information file;
and displaying corresponding abnormal information on a display screen of the terminal equipment according to the abnormal information file.
2. The method of claim 1, wherein obtaining corresponding anomaly information comprises:
data callback is carried out on the terminal equipment, and historical data of the terminal equipment are obtained;
and screening the historical data to obtain the abnormal information.
3. The method of claim 1, wherein the anomaly information comprises at least one or more of the following:
exception call stack, exception event, exception type, exception file, and exception line number.
4. The method according to any one of claims 1 to 3, further comprising:
and sending the abnormal information file to a server.
5. The method according to any one of claims 1 to 3, further comprising:
photographing the displayed abnormal information to obtain a photographing file;
and sending the photographing file to a server.
6. A terminal device, comprising:
the acquisition module is used for acquiring corresponding abnormal information when the system is detected to be abnormal;
the processing module is used for caching the abnormal information into a preset address of a physical memory;
the processing module is further configured to call a boot loader when the terminal device is restarted, where the boot loader is configured to determine a restart type according to a system log;
the processing module is further configured to, if the restart type is abnormal restart, obtain the abnormal information from a preset address of the physical memory by the boot loader and generate a corresponding abnormal information file;
and the display module is used for displaying corresponding abnormal information on a display screen of the terminal equipment according to the abnormal information file.
7. The terminal device of claim 6, wherein the obtaining module is specifically configured to:
data callback is carried out on the terminal equipment, and historical data of the terminal equipment are obtained;
and screening the historical data to obtain the abnormal information.
8. The terminal device according to claim 6, wherein the abnormality information includes at least one or more of the following information:
exception call stack, exception event, exception type, exception file, and exception line number.
9. A terminal device, comprising:
at least one processor; and
at least one memory communicatively coupled to the processor, wherein:
the memory stores program instructions executable by the processor, the processor invoking the program instructions to perform the method of any of claims 1 to 5.
10. A computer-readable storage medium storing computer instructions for causing a computer to perform the method of any one of claims 1 to 5.
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