CN113505945A - BD card punching and shop visiting method for maintaining customer relationship and supervising BD personnel - Google Patents
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Abstract
The BD checking and patrolling method comprises the steps of firstly obtaining patrolling data of BD personnel within a preset time range, distributing current patrolling tasks for the BD personnel based on non-patrolling information and store position information, and then planning an optimal patrolling route for the BD personnel according to the current position information and the store position information of the BD personnel; in the BD personnel shop patrol process, the authenticity of the BD personnel shop patrol is judged based on the coordinate longitude and latitude information of the BD personnel and the shop patrol, so that the BD personnel planning the shop patrol route by themselves is omitted, the shop patrol efficiency is improved, whether the BD personnel really go to the shop patrol is accurately judged, the communication content between the BD personnel and a client in the shop patrol process is recorded, the client feeds back the satisfaction degree of the enterprise to the BD personnel shop patrol and the like, the enterprise management layer is convenient to supervise and guide the BD personnel, and the adjustment and the improvement are carried out based on the opinions provided by the client.
Description
Technical Field
The application relates to the technical field of express delivery industry, in particular to a BD (record/playback) card-punching and store-patrolling method for maintaining customer relations and supervising BD personnel.
Background
With the increasingly fierce competition of the industry, the importance of enterprise informatization is more and more prominent, and enterprises have higher requirements on office informatization intellectualization. The method not only stays in the traditional enterprise informatization stage, but also records information through common office software such as Excel and the like, and the transmitted information can not meet the requirements of most enterprises. The flexibility, efficiency and safety of the traditional informatization cannot be well guaranteed. Aiming at BD (business development) personnel and daily check-in and patrol shops, the method maintains the relationship of customers and performs performance assessment and supervision on the BD personnel. Enterprises also have higher information intelligent requirements. Such as: the enterprise needs to make a tour index for BD personnel, allocate BD personnel tour customers, plan tour routes for BD personnel, record authenticity of BD personnel going to a store for card punching, record tour conditions for BD personnel, feed back problems encountered by customers and the like through the system.
However, in the prior art, generally, an enterprise allocates an online shop patrol task to BD (business development) personnel, the BD personnel inquire a client address by themselves and manually select a shop patrol route, so that the work load of the shop patrol route is confirmed to be large and the efficiency is low, the business patrol is easily caused to delay time, and the shop patrol efficiency is low; on the other hand, the BD personnel patrol the shop according to the route appointed by the BD personnel, the information is recorded in the Excel table after the shop patrol, and is gathered to the enterprise before work every day, so that the information is not gathered in time, the gathering is easy to make mistakes, and the authenticity cannot be guaranteed.
Disclosure of Invention
The application provides a BD checking and patrolling method for maintaining customer relations and supervising BD personnel, and aims to solve the problems that in the prior art, BD personnel need to plan routes by themselves in a patrolling process, and information data of the patrolling are uploaded by themselves, so that the efficiency of the patrolling is low, the authenticity of the patrolling cannot be judged, and the condition of the patrolling and customer feedback cannot be known accurately in time.
The above object of the present application is achieved by the following technical solutions:
the embodiment of the application provides a BD card-punching and shop-patrolling method for maintaining customer relationship and supervising BD personnel, which comprises the following steps:
a BD card-punching shop-patrolling method for maintaining customer relationship and supervising BD personnel is characterized by comprising the following steps:
acquiring patrol data of BD personnel within preset time, and distributing a daily patrol task for the BD personnel based on the patrol data; wherein the patrol data comprises patrol records of BD personnel and position information of stores needing to be patrolled;
planning and generating an optimal shop patrol route for BD staff according to the shop patrol task on the same day and the BD staff position information;
and judging the authenticity of the BD personnel in the patrol shop based on the real-time coordinate longitude and latitude of the BD personnel and the coordinate longitude and latitude of the patrol shop, and recording the judgment result in a preset database.
Further, the allocating the current-day patrol task to the BD personnel based on the patrol data includes:
screening out a list of stores to be patrolled according to the patrolling data;
and screening out the current-day shop patrol task according to preset shop patrol priority information and the position information of the shops in the list of the shops to be patrolled.
Further, the generating of the optimal patrol route for the BD staff planning according to the current patrol task and the BD staff position information includes:
calculating the distance between stores according to the position information of the stores needing to be patrolled;
calculating coordinate combinations of a plurality of routes through a third-party map open platform based on the current position information of the BD personnel and the distance between the stores;
and screening one coordinate combination, dotting and marking the coordinate combination on a map, and providing the BD personnel for navigation after clicking on the map.
Further, the judging the authenticity of the BD personnel in the shop patrol based on the real-time coordinate longitude and latitude of the BD personnel and the coordinate longitude and latitude of the shop patrol comprises the following steps:
and judging whether the BD personnel arrives at the store or not through distance calculation service in a preset system based on the real-time coordinate longitude and latitude of the BD personnel and the coordinate longitude and latitude of the patrol store.
Further, the method also comprises the following steps:
recording and obtaining BD personnel shop patrol details and summary based on the shop patrol data uploaded by the BD personnel, and providing the BD personnel for an enterprise manager to monitor and manage; the BD personnel patrol detail comprises the time of card punching of the BD personnel patrol, the longitude and latitude of coordinates, the patrol store, the distance between the card punching position and the store position, and the content of the patrol store.
The technical scheme provided by the embodiment of the application can have the following beneficial effects:
according to the technical scheme provided by the embodiment of the application, firstly, shop patrol data within a preset time range of BD personnel are obtained, a task of shop patrol on the same day is distributed to the BD personnel on the basis of the information of the shop patrol not yet and the position information of the shop, and then an optimal shop patrol route is planned and generated for the BD personnel according to the current position information of the BD personnel; in the BD personnel shop patrol process, based on the coordinate longitude and latitude information of BD personnel and patrol shops, the authenticity of BD personnel shop patrol is judged and recorded, so that BD personnel planning shop patrol routes by themselves are omitted, BD personnel are prevented from walking around and bending, the shop patrol efficiency is improved, and whether BD personnel really arrive in a shop for patrol is accurately judged through the longitude and latitude information, the work monitoring of BD personnel is improved, and the informatization and the intellectualization of enterprise management are improved.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the application.
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The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and together with the description, serve to explain the principles of the application.
Fig. 1 is a schematic flowchart of a BD card punching and store patrol method for maintaining customer relations and supervising BD personnel according to an embodiment of the present application;
fig. 2 is a schematic flow chart of a BD card punching and store patrol method for maintaining customer relations and supervising BD personnel according to another embodiment of the present application.
Detailed Description
Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present application. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the present application, as detailed in the appended claims.
In order to solve the above problems, the present application provides a BD checking-in and patrol method for maintaining customer relations and supervising BD personnel, so as to allocate a patrol task for BD personnel on the same day, help BD personnel to plan a patrol route, and judge the authenticity of the BD personnel in the patrol, thereby improving the informatization and intellectualization of business of enterprise patrol, and a specific implementation scheme is described in detail through the following embodiments.
Examples
Referring to fig. 1, fig. 1 is a schematic flowchart of a BD card punching and store patrol method for maintaining customer relations and supervising BD personnel according to an embodiment of the present application, and as shown in fig. 1, the method at least includes the following steps:
s101, acquiring patrol data of BD personnel within preset time, and distributing daily patrol tasks for the BD personnel based on the patrol data.
Wherein the patrol data comprises patrol records of BD personnel and position information of stores needing patrol. Specifically, each BD person allocates a patrol task according to the day, and all stores needing to be patrolled by the current BD person are identified on the premise of indexes allocated by an enterprise manager. In practical application, screening out a list of stores to be patrolled according to the data of the stores to be patrolled; and then screening out the current-day shop patrol task according to preset shop patrol priority information and the position information of the shops in the list of the shops to be patrolled.
In some specific implementation processes, for example, according to the last month of the tour record of the BD person, the list of stores to be patrolled is screened out by identifying stores that the BD person has not patrolled yet, identifying stores that need to be patrolled again, and the like. And screening out the current-day shop patrol task according to the distance between the priority and the shop based on the shop list to be patrolled, and then issuing the shop patrol task to the BD checking and shop patrol system.
And S102, planning and generating an optimal shop patrol route for the BD staff according to the shop patrol task on the current day and the BD staff position information.
Specifically, each BD person enters a preset BD card-punching and store-patrolling system to confirm the task of store patrolling on the current day, and the preset system automatically generates an optimal store-patrolling route. It should be noted that the preset system may first calculate the distance between the stores and the coordinate longitude and latitude of the current position of the BD person according to the coordinate longitude and latitude of the current store, call the three-way map open platform basic service, calculate the coordinate combination of the multiple routes, and mark the coordinate combination on the map by dotting after the system selects one coordinate combination. After the coordinate combination mark with the patrol store is displayed on the map, the BD personnel can click the mark on the map to call the three-party map software for navigation, so that the time and the energy for planning the route by the BD personnel can be saved, the route is more reasonable, and the BD personnel are prevented from walking on a curve and walking around. The BD personnel shop patrol task and route are automatically planned and designed through the system, so that the phenomenon that manual shop patrol route design occupies a large amount of time is avoided, and the working efficiency is improved.
In some specific implementation processes, the geographic information service of the GIS can be used as a core, the longitude and latitude of the BD personnel and the longitude and latitude of a customer store are acquired through map service, positioning service, address back-check, longitude and latitude coordinate analysis and the like, the distance between the BD personnel and the customer store is calculated, an optimal route allocated to a tour store of the BD personnel is planned, the BD personnel can walk less frequently and bend less frequently, and the time is saved to the maximum extent.
S103, judging the authenticity of the BD personnel in the shop patrol based on the real-time coordinate longitude and latitude of the BD personnel and the coordinate longitude and latitude of the shop patrol, and recording the judgment result in a preset database.
The detail of the BD personnel patrol comprises the time of the BD personnel card punch, the longitude and latitude of coordinates, the patrol store, the distance between the card punch position and the store position, and the content of the patrol store.
After the patrol mission is determined and the patrol route is planned, the BD person can perform patrol according to the patrol route. According to the BD card-punching shop-patrolling method for maintaining the customer relationship and supervising the BD personnel, the authenticity of the BD personnel shop-patrolling is judged in a BD personnel card-punching mode. Specifically, when a BD person arrives at an inspection store, the BD person needs to perform a card punching operation, and at the time, the coordinate longitude and latitude of the current BD person position are acquired, and the coordinate and the inspection store information are uploaded to a target server through a network. And the background service on the server calls two coordinate longitude and latitude distance calculation services according to the current coordinate longitude and latitude of the BD personnel and the coordinate longitude and latitude of the patrol store and records the two coordinate longitude and latitude distance calculation services into a database for judging the authenticity of the patrol store. The BD personnel card-punching patrol shop longitude and latitude are recorded through the positioning service, so that the authenticity of the patrol shop and the safety of information transmission are ensured.
Further, the BD card punching and shop patrol method for maintaining customer relations and supervising BD personnel provided in the embodiment of the present application may further record the communication content with the customer during the shop patrol process of the BD personnel, and the customer feeds back the satisfaction degree of the enterprise on the BD personnel shop patrol, for example, the content data actively uploaded by the BD personnel is received, so that the enterprise management layer can conveniently supervise and guide the BD personnel, and adjust and improve the opinions provided by the customer.
According to the BD checking and patrolling method for maintaining the customer relationship and supervising the BD personnel, provided by the embodiment of the application, the patrolling store of the BD personnel can be distributed every day through indexes set by an enterprise manager, manual work or traditional form processing such as Excel forms is not needed, and the working efficiency is improved; the system automatically plans the tour route, so that the time cost of arranging the tour route by the BD personnel before is saved; real-time coordinate longitude and latitude are recorded during BD card punching, and authenticity of the patrol shop and safety of information transmission are guaranteed.
Fig. 2 is a schematic flow diagram of a BD card-punching and store-patrolling method for maintaining customer relations and supervising BD persons according to another embodiment of the present application, and as shown in fig. 2, according to a set index, a preset system automatically identifies comprehensive conditions such as a condition that each BD person visits a store in a month, a store that has not visited in a month, and a store that needs to visit again in a month, automatically allocates a task of the store-patrolling of each BD person on the same day, and reaches the task in the BD card-punching and store-patrolling system to complete the assignment of the index of the store-patrolling and the allocation of the task of the store-patrolling; then, after the BD personnel check and confirm the tour task of the current day through the BD checking and patrolling system, the system calculates the distance between all stores and the coordinate longitude and latitude of the current position of the BD personnel according to the geographic coordinate longitude and latitude of all stores of the current day task, and plans an optimal tour route, namely the tour route is planned (for example, the tour route is realized by means of three-party map open platform basic service); then, the BD personnel starts to open the patrol, namely the BD in the figure opens the patrol, the BD personnel needs to perform a card punching operation when arriving at the patrol, at the moment, the system locks the geographical coordinate longitude and latitude of the current position of the BD personnel, the current patrol of the store needs to be performed with an operation of leaving the store before going to the next store besides the recording of the conversation content with the customer, and the system also locks the geographical coordinate longitude and latitude of the current position of the BD personnel (the method can effectively ensure the authenticity of patrol data), so that whether the BD personnel arrives at the store for patrol is accurately judged; and finally, uploading shop patrol data after the shop patrol is finished, namely the data is automatically uploaded to an enterprise management background through a network, so that an enterprise manager can know the latest shop patrol information, and the BD position monitoring and the card-punching shop patrol monitoring are realized in the whole process.
It is understood that the same or similar parts in the above embodiments may be mutually referred to, and the same or similar parts in other embodiments may be referred to for the content which is not described in detail in some embodiments.
It should be noted that, in the description of the present application, the terms "first", "second", etc. are used for descriptive purposes only and are not to be construed as indicating or implying relative importance. Further, in the description of the present application, the meaning of "a plurality" means at least two unless otherwise specified.
Any process or method descriptions in flow charts or otherwise described herein may be understood as representing modules, segments, or portions of code which include one or more executable instructions for implementing specific logical functions or steps of the process, and the scope of the preferred embodiments of the present application includes other implementations in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those reasonably skilled in the art of the present application.
It should be understood that portions of the present application may be implemented in hardware, software, firmware, or a combination thereof. In the above embodiments, the various steps or methods may be implemented in software or firmware stored in memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, any one or combination of the following techniques, which are known in the art, may be used: a discrete logic circuit having a logic gate circuit for implementing a logic function on a data signal, an application specific integrated circuit having an appropriate combinational logic gate circuit, a Programmable Gate Array (PGA), a Field Programmable Gate Array (FPGA), or the like.
It will be understood by those skilled in the art that all or part of the steps carried by the method for implementing the above embodiments may be implemented by hardware related to instructions of a program, which may be stored in a computer readable storage medium, and when the program is executed, the program includes one or a combination of the steps of the method embodiments.
In addition, functional units in the embodiments of the present application may be integrated into one processing module, or each unit may exist alone physically, or two or more units are integrated into one module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode. The integrated module, if implemented in the form of a software functional module and sold or used as a stand-alone product, may also be stored in a computer readable storage medium.
The storage medium mentioned above may be a read-only memory, a magnetic or optical disk, etc.
In the description herein, reference to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the application. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
Although embodiments of the present application have been shown and described above, it is understood that the above embodiments are exemplary and should not be construed as limiting the present application, and that variations, modifications, substitutions and alterations may be made to the above embodiments by those of ordinary skill in the art within the scope of the present application.
Claims (5)
1. A BD card-punching shop-patrolling method for maintaining customer relationship and supervising BD personnel is characterized by comprising the following steps:
acquiring patrol data of BD personnel within preset time, and distributing a daily patrol task for the BD personnel based on the patrol data; wherein the patrol data comprises patrol records of BD personnel and position information of stores needing to be patrolled;
planning and generating an optimal shop patrol route for BD staff according to the shop patrol task on the same day and the BD staff position information;
and judging the authenticity of the BD personnel in the patrol shop based on the real-time coordinate longitude and latitude of the BD personnel and the coordinate longitude and latitude of the patrol shop, and recording the judgment result in a preset database.
2. The BD card punching and patrolling method for maintaining customer relationship and supervising BD persons according to claim 1, wherein the allocating of the current-day patrolling task for BD persons based on the patrolling data comprises:
screening out a list of stores to be patrolled according to the patrolling data;
and screening out the current-day shop patrol task according to preset shop patrol priority information and the position information of the shops in the list of the shops to be patrolled.
3. The BD attendance patrol method for maintaining customer relationship and supervising BD personnel according to claim 2, wherein the generating of the optimal patrol route for BD personnel planning according to the current patrol task and BD personnel location information comprises:
calculating the distance between stores according to the position information of the stores needing to be patrolled;
calculating coordinate combinations of a plurality of routes through a third-party map open platform based on the current position information of the BD personnel and the distance between the stores;
and screening one coordinate combination, dotting and marking the coordinate combination on a map, and providing the BD personnel for navigation after clicking on the map.
4. The BD card punching and patrolling method for maintaining customer relationship and supervising BD personnel according to claim 1, wherein the judging the authenticity of the BD personnel patrolling the shop based on the real-time coordinates longitude and latitude of the BD personnel and the coordinates longitude and latitude of the patrolling shop comprises:
and judging whether the BD personnel arrives at the store or not through distance calculation service in a preset system based on the real-time coordinate longitude and latitude of the BD personnel and the coordinate longitude and latitude of the patrol store.
5. The BD card patrol method for maintaining customer relationship and supervising BD personnel according to claim 1, further comprising:
recording and obtaining BD personnel shop patrol details and summary based on the shop patrol data uploaded by the BD personnel, and providing the BD personnel for an enterprise manager to monitor and manage; the BD personnel patrol detail comprises the time of card punching of the BD personnel patrol, the longitude and latitude of coordinates, the patrol store, the distance between the card punching position and the store position, and the content of the patrol store.
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