CN113344594B

CN113344594B - Method, device, terminal and storage medium for processing worksheet in game

Info

Publication number: CN113344594B
Application number: CN202110601735.XA
Authority: CN
Inventors: 苏润景
Original assignee: Netease Hangzhou Network Co Ltd
Current assignee: Netease Hangzhou Network Co Ltd
Priority date: 2021-05-31
Filing date: 2021-05-31
Publication date: 2023-05-30
Anticipated expiration: 2041-05-31
Also published as: CN113344594A

Abstract

The embodiment of the application discloses a method, a device, a terminal and a storage medium for processing a work order in a game; according to the method and the device for processing the target customer service work orders, the target customer service work orders to be processed in the target game of the target user can be obtained, and the target customer service work orders are used for solving the request of the target user in the target game; acquiring the activity degree of the target user in the target game; acquiring the liveness of other users in the target game; and determining the processing sequence in all the to-be-processed customer service worksheets of the target game by the target customer service worker Shan Zaisuo based on the liveness of other users in the target game and the liveness of the target users. The method for processing the worksheets in the game can determine the processing sequence of customer service worksheets to be processed by the user based on the activity of the user in the target game, and ensures that the worksheets of the user with high activity are processed preferentially, so that the timeliness of processing the worksheets with high processing speed requirements in the target game can be improved.

Description

Method, device, terminal and storage medium for processing worksheet in game

Technical Field

The present application relates to the field of information technologies, and in particular, to a method, an apparatus, a terminal, and a storage medium for processing a work order in a game.

Background

Work order management is a core function of customer service management systems. In the consultation customer service process, when the requirement of a user cannot be simply solved through on-line questions and answers, a form is required to be established according to the request content of the client, and then the customer service system can transfer the work order to relevant customer service personnel according to the content of the work order.

With the vigorous development of the game industry, people have higher participation in games, and naturally encounter various problems in games, and when the problems cannot be solved by themselves or the solution is unclear, the problems may need to be solved by submitting a game customer service work order.

However, in the existing processing of the worksheets in the game, the worksheets are simply sorted and allocated according to the submitting time sequence of the worksheets or the paid member level of the player, and the worksheets with high processing speed requirements have the problem of low processing timeliness.

Disclosure of Invention

The embodiment of the application provides a method, a device, a terminal and a storage medium for processing a work order in a game, which can improve the processing timeliness of the work order with high processing speed requirement.

In a first aspect, an embodiment of the present application provides a method for processing a work order in a game, including:

acquiring a target customer service work order to be processed by a target user in a target game, wherein the target customer service work order is used for solving a request of the target user in the target game;

acquiring the activity degree of the target user in the target game;

acquiring the liveness of other users in the target game;

and determining the processing sequence in all the to-be-processed customer service worksheets of the target game by the target customer service worker Shan Zaisuo based on the liveness of other users in the target game and the liveness of the target users.

In a second aspect, an embodiment of the present application further provides a worksheet processing device in a game, including:

the first acquisition unit is used for acquiring a target customer service work order to be processed by a target user in a target game, wherein the target customer service work order is used for solving the request of the target user in the target game;

a second acquisition unit configured to acquire an activity level of the target user in the target game;

a third obtaining unit, configured to obtain liveness of other users in the target game;

and the processing unit is used for determining the processing sequence in all the customer service worksheets to be processed of the target game by the target customer service worker Shan Zaisuo based on the liveness of other users in the target game and the liveness of the target user.

In some embodiments, the second obtaining unit is specifically configured to:

acquiring the game activity of the target user in the target game;

acquiring the bill of lading activity of the target user for the customer service bill in the target game;

and determining the activity of the target user in the target game according to the game activity and the bill of lading activity.

In some embodiments, the second obtaining unit is specifically configured to:

acquiring identity information of the target user in the target game;

acquiring first indication information of historical login conditions of the target user in the target game and second indication information of historical game results according to the identity information;

and determining the game activity of the target user in the target game according to the first indication information and the second indication information.

In some embodiments, the second obtaining unit is specifically configured to:

acquiring identity information of the target user in the target game;

acquiring historical submission information of a target user aiming at a customer service work order in the target game according to the identity information;

and determining the bill of lading activity of the target user for the customer service bill in the target game according to the historical submission information.

In some embodiments, the in-game work order processing apparatus further includes an allocation unit, after determining the processing sequence steps in all the to-be-processed customer service work orders of the target game for the target customer service worker Shan Zaisuo based on the liveness of other users in the target game and the liveness of the target users, the allocation unit is specifically configured to:

detecting whether the current bill of lading is in the bill of lading peak time or not;

and when the current peak time of the bill of lading is detected, distributing the target customer service bill according to the processing sequence.

In some embodiments, the dispensing unit is specifically configured to:

acquiring the total number of all customer service worksheets to be processed;

and when the total number is larger than a preset number threshold, determining that the bill of lading is currently in the peak time of the customer service bill.

In some embodiments, the dispensing unit is specifically configured to:

acquiring the predicted processing time length of all customer service work orders to be processed;

and when the predicted processing time is longer than a preset time threshold, determining that the bill of lading is currently in the peak time of the customer service bill.

In some embodiments, the dispensing unit is specifically configured to:

the work order information of all the customer service work orders to be processed is obtained, wherein the work order information comprises the work order type, the work order problem number, the problem time consumption or the number of the customer service work orders;

And determining the predicted processing time length according to the work order type, the work order problem number, the problem time consumption or the work order customer service number.

In some embodiments, the processing unit is specifically configured to:

determining the order of the liveness of the target user in the liveness of the users of the target game based on the liveness of other users in the target game and the liveness of the target user;

determining the initial sequence of the target customer service worksheets of the target users in all customer service worksheets to be processed based on the sequence;

acquiring the bill of lading time of the target customer service bill;

acquiring the bill of lading time of all customer service bills to be processed;

and adjusting the initial sequence of the target customer service worksheet in all customer service worksheets to be processed based on the bill lifting time of all customer service worksheets to be processed and the bill lifting time of the target customer service worksheets to obtain the processing sequence of the target customer service worksheets in all customer service worksheets to be processed.

In a third aspect, embodiments of the present application further provide a terminal, including a memory storing a plurality of instructions; the processor loads instructions from the memory to perform steps in any of the methods for processing worksheets in games provided by embodiments of the present application.

In a fourth aspect, embodiments of the present application further provide a computer readable storage medium storing a plurality of instructions adapted to be loaded by a processor to perform steps in any of the methods for processing a work order in a game provided by embodiments of the present application.

According to the method and the device, the processing sequence of the target customer service worksheets in all customer service worksheets to be processed is determined based on the liveness of other users in the target game and the liveness of the target users, so that the timeliness of processing the worksheets of users with high liveness such as games and bill of lading can be aimed at, sorting and distributing processing purely depending on the submitting time sequence of the worksheets or the payment membership grade of a player is avoided, and the problem that the worksheets of high-liveness users with high processing speed requirements of the worksheets are slow in processing speed is further avoided; the time delay of waiting for customer service work order processing by the user with high activity is reduced, and the game experience of the user with high activity is improved.

Therefore, the processing sequence of the target customer service worksheet is determined based on the activity of the target user in the target game, and the customer service worksheet of the target user with high activity is guaranteed to be processed preferentially, so that the processing timeliness of the customer service worksheet with high processing speed requirement in the target game can be improved.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are needed in the description of the embodiments will be briefly introduced below, it being obvious that the drawings in the following description are only some embodiments of the present application, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.

FIG. 1 is a schematic flow chart of a method for processing a work order in a game according to an embodiment of the present application;

FIG. 2 is a schematic diagram of an interaction description for initiating a customer service work order in a target game provided in an embodiment of the present application;

FIG. 3 is an illustrative schematic diagram of a work order assignment process provided in an embodiment of the present application;

FIG. 4 is a schematic diagram of a scenario of an in-game work order processing system provided in an embodiment of the present application;

FIG. 5 is a schematic diagram of a determining flow of user liveness in a target game provided in an embodiment of the present application;

FIG. 6 is a schematic diagram of a work order handling apparatus in a game according to an embodiment of the present application;

fig. 7 is a schematic structural diagram of a computer device according to an embodiment of the present application.

Detailed Description

The following description of the embodiments of the present application will be made clearly and fully with reference to the accompanying drawings, in which it is evident that the embodiments described are only some, but not all, of the embodiments of the present application. All other embodiments, which can be made by those skilled in the art based on the embodiments herein without making any inventive effort, are intended to be within the scope of the present application.

The embodiment of the application provides a method, a device, a terminal and a storage medium for processing a work order in a game.

The worksheet processing device in the game can be integrated in electronic equipment, and the electronic equipment can be a terminal, a server and other equipment. The terminal can be a mobile phone, a tablet computer, an intelligent Bluetooth device, a notebook computer, a personal computer (Personal Computer, PC) or the like; the server may be a single server or a server cluster composed of a plurality of servers.

In some embodiments, the in-game work order processing device may be integrated in a plurality of electronic devices, for example, the in-game work order processing device may be integrated in a plurality of servers, and the in-game work order processing method is implemented by the plurality of servers.

In some embodiments, the server may also be implemented in the form of a terminal, for example, a personal computer may be provided as a server to integrate the in-game worksheet processing device.

For example, the electronic device may be a mobile terminal, where the mobile terminal may obtain, through a network, a target customer service worksheet to be processed by a target user in a target game, where the target customer service worksheet is used to solve a request of the target user in the target game; acquiring the activity degree of the target user in the target game; acquiring the liveness of other users in the target game; and determining the processing sequence in all the to-be-processed customer service worksheets of the target game by the target customer service worker Shan Zaisuo based on the liveness of other users in the target game and the liveness of the target users.

The following will describe in detail. The numbers of the following examples are not intended to limit the preferred order of the examples.

In this embodiment, a method for processing a work order in a game is provided, as shown in fig. 1, and a specific flow of the method for processing a work order in a game may include the following steps 101 to 104:

101. and obtaining a target customer service work order to be processed by the target user in the target game.

The customer service worksheet is used for solving the request of the user in the target game. The customer service work order can comprise information such as identity information of a target user in a target game, submission time of the customer service work order, request content and the like. In the embodiment of the application, the customer service work order to be processed specifically refers to a customer service work order which is not processed by customer service personnel.

The target customer service work order refers to a customer service work order to be processed by a target user in a target game, and the target customer service work order is used for solving the request of the target user in the target game.

The target user is the user who initiated the request in the target game.

The target game may be a scenario-type game, a fight-type game, a running-type game, a level-type game, or the like. The target game is merely an example, and may be specifically adjusted according to actual scene requirements, which is not limited thereto.

Step 101 may take a plurality of ways to obtain a customer service ticket to be processed in a target game for a target user, which includes:

(1) Detecting a request triggering operation of a target user based on a user interaction interface of the target game; when the request triggering operation of the target user is detected, acquiring the identity information, the request triggering time and the like of the target user in the target game, and receiving request content input by the target user; and establishing the target customer service work order in real time based on the request content, the identity information, the request triggering time and the like of the target user.

As shown in fig. 2, fig. 2 is a schematic diagram of an interaction description of initiating a customer service ticket in a target game according to an embodiment of the present application. For example, if the target user cannot successfully recharge in the target game, the target user may initiate a request triggering operation by clicking a "customer service work order" button in the user interactive interface of the target game, then input its request content "the game account is recharged 100 yuan, but the account is not charged", and click "submit". The target customer service work order can be built in real time by taking the request content input by the target user, namely the game account is recharged by 100 yuan, but the account is not charged as the request content, the time point of clicking the submitted by the target user is taken as the submitting time of the customer service work order, and the game account ID of the target user is taken as the identity information of the target user.

(2) And acquiring a customer service work order to be processed in the target game by the target user which is pre-established and stored in the database as a target customer service work order.

102. And acquiring the liveness of the target user in the target game.

In step 102, when the activity of the target user in the target game is obtained, the activity may be determined in combination with one or more activity factors, such as game activity, and activity for a customer service work order bill of lading, etc., which are illustrated below:

(1) The liveness of the target user refers to the game liveness of the target user in the target game. In this case, the step 102 may specifically be the following steps 1021A to 1022A:

1021A, obtaining the game activity of the target user in the target game.

1022A, the game liveness of the target user in the target game is taken as the liveness of the target user.

(2) The liveness of the target user refers to the bill of lading liveness of the target user for the customer service bill in the target game. In this case, the step 102 may specifically be the following steps 1021B to 1022B:

1021B, acquiring the bill of lading activity of the target user for the customer service bill in the target game.

1022B, taking the bill of lading activity of the target user for the customer service bill in the target game as the activity of the target user.

(3) The liveness of the target user refers to a weighted sum of the game liveness of the target user in the target game and the bill of lading liveness of the target user in the target game aiming at the customer service bill. In this case, the step 102 may specifically be the following steps 1021C to 1023C:

1021C, obtaining the game activity of the target user in the target game.

1022C, acquiring the bill of lading activity of the target user for the customer service bill in the target game.

1023C, determining the activity of the target user in the target game according to the game activity and the bill of lading activity.

In some embodiments, in step 1023C, the game liveness and the bill of lading liveness may be directly added, with the resulting value being the liveness of the target user.

In some embodiments, in step 1023C, the game liveness and the bill of lading liveness may be added by a weight, with the resulting weighted sum being the liveness of the target user.

The activity of the target user in the target game can be reflected more comprehensively by acquiring the game activity and the bill of lading activity of the target user in the target game, and the processing speed requirement of the target user on the customer service work order can be reflected to a certain extent in the target game, so that the processing speed of the target customer service work order with high activity can be improved to a certain extent.

It will be appreciated that the above-described liveness factors are merely examples, and that other liveness factors may be combined in determining the game liveness of the target user in the target game, such as the sharing liveness in the target game, and so on.

In some embodiments, the step of "obtaining the game activity of the target user in the target game" may include the following steps a1 to a3:

a1, acquiring identity information of the target user in a target game.

The identity information of the target user in the target game can be, for example, an account number, a game server number, a character unique identifier and the like.

a2, acquiring first indication information of the historical login condition of the target user in the target game according to the identity information.

The historical login condition may include online time length, login frequency and the like of the target user in a preset period. The first indication information refers to indication information of historical login conditions such as online time length, login frequency and the like of the target user in a preset period.

In this embodiment of the present application, the preset period may be set according to an actual service scenario requirement, and in this embodiment of the present application, the specific value of the preset period is not limited, for example, the preset period may be a period from the last day, the last week, the last month, the last year, or the period from when the target user starts to use the target game until the current period.

The above-mentioned history log-in situation is merely an example, and may be specifically adjusted according to an actual service scenario, which is not limited thereto.

Specifically, the identity information of the target user in the target game is associated with the historical login condition of the user and stored in a preset database. The historical login condition of the target user in the preset period can be inquired and obtained from a preset database directly according to the identity information of the target user in the target game.

a3, determining the game activity of the target user in the target game according to the first indication information.

Specifically, according to first indication information of the historical login condition of the target user in the target game, determining an active score corresponding to the historical login condition of the target user; and taking the activity score corresponding to the historical login condition as the game activity of the target user in the target game.

The following description will take the example that the first indication information is the online time length and the login frequency of the target user in the preset period respectively.

First, the first indication information is the online time length of the target user in a preset period. The step of determining the activity score corresponding to the historical login condition of the target user according to the first indication information of the historical login condition of the target user in the target game may specifically include: determining a duration activity score of the target user according to the online duration of the target user in a preset period; and taking the duration activity score of the target user as the activity score corresponding to the historical login condition of the target user. The duration activity score is used for indicating the online duration of the target user in a preset period.

In some embodiments, the step of determining the duration activity score of the target user according to the online duration of the target user within the preset period of time may specifically include: and determining the duration active score of the target user according to the on-line duration of the target user in the preset time period and a preset mapping relation table between the time active score and the on-line duration.

For example, as shown in the following table 1, table 1 is a mapping relationship table between the duration activity score of the user and the online duration of the user in the past week, and when the online duration of the target user in the past week is 4h, it may be determined that the duration activity score of the target user is 3 points. The duration active score of 3 for the target user may be taken as the game liveness of the target user in the target game.

TABLE 1

On-line time length (unit: h)	Duration liveness score
		The online time length is less than 1h	1
The online time length is more than or equal to 1h and less than 3h	2
		The online time length is more than or equal to 3 hours and less than 6 hours	3
The online time length is not more than 6 hours	4

In some embodiments, the step of determining the duration activity score of the target user according to the online duration of the target user within the preset period of time may specifically include: and determining the duration activity score of the target user according to the online time length of the target user in the preset time period and a preset functional relation between the time length activity score and the online time length.

For example, as shown in the following formula (1), the formula (1) is a functional relationship between the activity score of the duration of the user and the online duration of the user in the past week, and when the online duration of the target user in the past week is 4h, it may be determined that the activity score of the duration of the target user is 2 points. The duration active score of 2 for the target user may be taken as the game liveness of the target user in the target game.

y1=0.5×1 formula (1)

In formula (1), y1 represents the duration activity score of the target user, and x1 represents the online duration of the user over the past week.

The second, the first indication information is the on-line duration of the target user in the preset time period. At this time, the step of determining the activity score corresponding to the historical login condition of the target user according to the first indication information of the historical login condition of the target user in the target game may specifically include: and determining the frequency activity score of the target user according to the login frequency of the target user in a preset period, and taking the frequency activity score of the target user as the activity score corresponding to the historical login condition of the target user. The frequency activity score is used for indicating the login frequency of the target user in a preset period.

In some embodiments, the step of determining the frequency activity score of the target user according to the login frequency of the target user within the preset period of time may specifically include: and determining the frequency activity score of the target user according to the login frequency of the target user in the preset period and a preset mapping relation table between the frequency activity score and the login frequency.

For example, as shown in table 2 below, table 2 is a table of a mapping relationship between the frequency activity score of the user and the login frequency of the user in the past week, and when the login frequency of the target user in the past week is 20 times, it can be determined that the frequency activity score of the target user is 4 points. The frequency activity score of 4 for the target user may be taken as the game activity of the target user in the target game.

TABLE 2

Login frequency (unit: times)	Frequency activity score
		Registration frequency is less than 5	1
The login frequency is more than or equal to 5 and less than 10	2
		The login frequency is more than or equal to 10 and less than 20	3
Logging frequency of 20 ∈	4

In some embodiments, the step of determining the frequency activity score of the target user according to the login frequency of the target user within the preset period of time may specifically include: determining the frequency activity score of the target user according to the login frequency of the target user in a preset period and a preset functional relation between the frequency activity score and the login frequency; and taking the frequency activity score of the target user as the game activity of the target user in the target game.

For example, as shown in the following formula (2), the formula (2) is a functional relationship between the frequency activity score of the user and the login frequency of the user in the past week, and when the login frequency of the target user in the past week is 4h, it can be determined that the frequency activity score of the target user is 2. The frequency activity score of 2 for the target user may be taken as the game activity of the target user in the target game.

y2=0.2×2 equation (2)

In formula (2), y2 represents the frequency activity score of the target user, and x2 represents the login frequency of the user over the past week.

Further, the first indication information of the multiple historical login conditions may also be used to determine the activity score corresponding to the historical login condition of the target user. Taking the example that the first indication information includes the online time length and the login frequency of the target user in the preset period at the same time, the step of determining the activity score corresponding to the historical login condition of the target user according to the first indication information of the historical login condition of the target user in the target game specifically may include: determining a duration activity score of the target user according to the online duration of the target user in a preset period; determining the frequency activity score of the target user according to the login frequency of the target user in a preset period; and taking the weighted sum of the duration activity score of the target user and the frequency activity score of the target user as the activity score corresponding to the historical login condition of the target user.

In some embodiments, the step of "obtaining the game activity of the target user in the target game" may include the following steps b1 to b3:

b1, acquiring identity information of the target user in a target game.

And b2, acquiring second indication information of the historical game result of the target user in the target game according to the identity information.

The historical game result may include the task completion number, the copy passing number, the gold coin acquisition number and the like of the target user within a preset period. The second indication information refers to the indication information of the historical game results such as the task completion number, the copy passing number, the gold coin obtaining number and the like of the target user in a preset period.

The above-mentioned history game results are merely examples, and may be specifically adjusted according to actual service scenarios, which is not limited thereto.

In some embodiments, the identity information of the target user in the target game is stored in a preset database in association with the user's historical game results. The historical game result of the target user in the preset period can be inquired and obtained from a preset database directly according to the identity information of the target user in the target game.

b3, determining the game activity of the target user in the target game according to the second indication information.

Similar to the above step a3, specifically, the active score corresponding to the historical game result of the target user may be determined according to the second indication information of the historical game result of the target user in the target game; and taking the activity score corresponding to the historical game result as the game activity of the target user in the target game.

For example, if the historical game result is the number of tasks completed, the step of determining, according to the second indication information of the historical game result of the target user in the target game, the activity score corresponding to the historical game result of the target user may specifically include: determining the task completion activity score of the target user according to the task completion quantity of the target user; and taking the task completion active score of the target user as the active score corresponding to the historical game result of the target user. The task completion activity score is used for indicating the task completion quantity of the target user in a preset period.

For another example, if the historical game result includes the number of copies passing, the step of determining, according to the second indication information of the historical game result of the target user in the target game, the active score corresponding to the historical game result of the target user may specifically include: determining the copy passing activity score of the target user according to the copy passing quantity of the target user; and taking the copy of the target user as the active score corresponding to the historical game result of the target user through the active score. The copy passing activity score is used for indicating the copy passing number of the target user in a preset period.

Or further, the second indication information of the plurality of historical game results can be used for determining the activity score corresponding to the historical game result of the target user. Taking the example that the second indication information includes the task completion number, the copy passing number and the gold coin obtaining number of the target user at the same time, the step of determining the active score corresponding to the historical game result of the target user according to the second indication information of the historical game result of the target user in the target game may specifically include: determining the task completion activity score of the target user according to the task completion quantity of the target user; determining the copy passing activity score of the target user according to the copy passing quantity of the target user; determining the active score of the gold coin acquisition of the target user according to the gold coin acquisition quantity of the target user; and taking the task completion active score and the copy of the target user as the active score corresponding to the historical game result of the target user through the weighted sum of the active score and the active score obtained by the gold coin.

In some embodiments, the step of "obtaining the game activity of the target user in the target game" may include the following steps c1 to c3:

And c1, acquiring identity information of the target user in the target game.

And c2, acquiring first indication information of the historical login condition of the target user in the target game and second indication information of a historical game result according to the identity information.

The identity information of the target user in the target game, the historical login condition of the user and the historical game result are stored in a preset database in a correlated mode. The historical login condition and the historical game result of the target user in the preset period can be inquired and obtained from a preset database directly according to the identity information of the target user in the target game.

And c3, determining the game activity of the target user in the target game according to the first indication information and the second indication information.

Step c3 may specifically include: determining an active score corresponding to the historical login condition of the target user according to first indication information of the historical login condition of the target user in the target game; determining the active score corresponding to the historical game result of the target user according to the second indication information of the historical game result of the target user in the target game; and taking the weighted sum of the activity score corresponding to the historical login condition and the activity score corresponding to the historical game result as the game activity of the target user in the target game.

The method has the advantages that the game activity of the target user in the target game is determined by acquiring the historical login condition and the historical game result of the target user, so that the game activity of the target user in the target game can be reflected more truly and comprehensively, an accurate data basis is provided for the subsequent determination of the activity of the target user in the target game, further an accurate data basis is provided for the subsequent determination of the processing sequence of the target customer service work order according to the activity of the target user in the target game, and the timeliness of processing the customer service work order of the high-activity user with high processing speed requirements is improved to a certain extent.

In some embodiments, the step of "obtaining the bill of lading activity of the target user for the customer service bill in the target game" may include the following steps d1 to d3:

d1, acquiring identity information of the target user in the target game.

d2, acquiring historical submission information of the target user aiming at the customer service work order in the target game according to the identity information.

Specifically, historical submission information of the target user in the target game aiming at the customer service work order is associated with identity information of the target user in the target game and stored in a preset database. The historical submission information of the target user aiming at the customer service work order in the target game can be queried and obtained from a preset database directly according to the identity information of the target user in the target game.

Wherein the historical submission information includes at least one of a number of handbill and a time interval of the handbill.

In some embodiments, the number of times of the bill of lading may be the total number of times of the bill of lading in a period of time of the target user, or the total number of times of the bill of lading of the same request content of the target user, which may be specifically set according to an actual service scenario, but is not limited thereto.

For example, the number of times of the bill of lading is set to be the total number of times of the bill of lading of the target user in the past day, and if the total number of times of the bill of lading of the target user in the past day is 5 times, the number of times of the bill of lading of the target user in the target game is 5 times.

For another example, the number of times of the bill of lading is set to be the total number of times of the bill of lading in the same request content of the target user, if the target user has recharged 100 yuan for the same request content' game account but the total number of times of the bill of lading in the account is 3 times, the number of times of the bill of lading in the target game of the target user is 3 times.

In some embodiments, the time interval of the bill of lading may be an average time interval of two adjacent bills of lading in a period of time of the target user, or may be a time interval of two last bills of the target user, which may specifically be set according to an actual service scenario, but is not limited thereto.

For example, the time interval of the bill of lading is set to be the average time interval of two adjacent bills of lading in the past day, and if the time interval between the 1 st and 2 nd bills of the bill of lading in the past day is 2h and the time interval between the 2 nd and 3 rd bills of the bill of lading is 1h, the time interval of the bill of lading in the target game by the target user is 1.5h.

d3, determining the bill of lading activity of the target user for the customer service bill in the target game according to the historical submission information.

In step d3, when determining the bill of lading activity of the target user for the customer service bill in the target game, the following examples may be given by combining one or more of historical login situations, historical game results, such as bill of lading times, bill of lading time intervals, etc.:

in the mode 1, the bill of lading activity of the target user for the customer service bill in the target game is determined according to the number of times of bill of lading of the target user. Step d3 may specifically include: and determining the number of times activity scores of the target user according to the number of times of the bill of lading of the target user, and taking the number of times activity scores of the target user as the bill of lading activity of the target user for the customer service work bill in the target game. Wherein the number of times activity score is used to indicate the number of times of the targeted user's bill of lading.

In some embodiments, the step of determining the bill of lading activity of the target user for the customer service bill in the target game according to the number of times of the bill of lading of the target user may specifically include: determining the number of times of activity scores of the target user according to the number of times of the bill of the target user and a preset mapping relation table between the number of times of activity scores and the number of times of the bill of the target user; and taking the frequency activity score of the target user as the bill of lading activity of the target user for the customer service bill in the target game.

For example, as shown in the following table 3, table 3 is a mapping relationship table between the number of times activity score of the user and the number of times of bill of the user, when the number of times of bill of the target user is 5 times, it may be determined that the number of times activity score of the target user is 3 points, and the 3 points of the number of times activity score of the target user are used as the bill liveness of the target user for the customer service work order in the target game.

TABLE 3 Table 3

Number of times of bill of lading (unit: times)	Number of liveness score
		The number of times of bill of lading is less than 2	1
The number of times of bill of lading is more than or equal to 2 and less than 5	2
		The number of times of bill of lading is more than or equal to 5 and less than 7	3
Number of times of bill of lading of 7 or less	4

In some embodiments, the step of determining the bill of lading activity of the target user for the customer service bill in the target game according to the number of times of the bill of lading of the target user may specifically include: determining the number of times of activity scores of the target user according to the number of times of the bill of the target user and a preset functional relation between the number of times of activity scores and the number of times of the bill of the target user; and taking the frequency activity score of the target user as the bill of lading activity of the target user for the customer service bill in the target game.

For example, as shown in the following formula (3), the formula (3) is a functional relationship between the number of times of activation of the user and the number of times of the bill of lading in the past week of the user, when the number of times of the bill of lading in the past week of the target user is 5, it may be determined that the number of times of activation of the target user is 3 points, and the number of times of activation of the target user is 3 points as the bill of lading activity of the target user for the customer service work order in the target game.

y3=0.6×3 equation (3)

In equation (3), y3 represents the number of times the target user is active, and x3 represents the number of times the user has taken a week.

In the mode 2, the bill of lading activity of the target user for the customer service bill in the target game is determined according to the bill of lading time interval of the target user. Step d3 may specifically include: and determining the interval activity score of the target user according to the bill of lading time interval of the target user, and taking the interval activity score of the target user as the bill of lading activity of the target user for the customer service bill in the target game. Wherein the interval activity score is used to indicate a bill of lading time interval for the target user.

In some embodiments, the step of determining the bill of lading activity of the target user for the customer service bill in the target game according to the bill of lading time interval of the target user may specifically include: determining the interval activity score of the target user according to the bill of lading time interval of the target user and a preset mapping relation table between the interval activity score and the bill of lading time interval; and taking the interval activity score of the target user as the bill of lading activity of the target user for the customer service bill in the target game.

For example, as shown in the following table 4, table 4 is a mapping relationship table between the interval activity score of the user and the bill of lading time interval of the user, when the bill of lading time interval of the target user is 2h, the interval activity score of the target user may be determined to be 2 points, and the bill of lading activity score of the target user is 2 points as the bill of lading activity of the target user for the customer service bill in the target game.

TABLE 4 Table 4

Time interval of bill of lading (unit: h)	Interval activity score
		The time interval of the bill of lading is less than 2	4
The time interval of the bill of lading is more than or equal to 2 and less than 5	3
		The time interval of the bill of lading is more than or equal to 5 and less than 7	2
Time interval of bill of lading of 7 or less	1

In some embodiments, the step of determining the bill of lading activity of the target user for the customer service bill in the target game according to the bill of lading time interval of the target user may specifically include: determining the interval activity score of the target user according to the bill of lading time interval of the target user and a preset functional relation between the interval activity score and the bill of lading time interval; and taking the interval activity score of the target user as the bill of lading activity of the target user for the customer service bill in the target game.

For example, as shown in the following formula (4), the formula (4) is a functional relationship between the interval activity score of the user and the time interval of the bill of lading in the past week of the user, when the time interval of the bill of lading in the past week of the target user is 5h, it may be determined that the interval activity score of the target user is 0.8 score, and the interval activity score of the target user is 2 score as the bill of lading activity of the target user for the customer service work order in the target game.

In equation (4), y4 represents the interval activity score of the target user, and x4 represents the bill of lading time interval over the past week of the user.

In the mode 3, the bill of lading activity of the target user for the customer service bill in the target game is determined according to the bill of lading times and bill of lading time interval of the target user, and the step d3 may specifically include: determining the number of times of activity scores of the target user according to the number of times of the bill of lading of the target user; determining interval activity scores of the target users according to the bill of lading time intervals of the target users; and taking the weighted sum of the frequency activity score of the target user and the interval activity score of the target user as the bill of lading activity of the target user for the customer service bill in the target game.

Taking the number of times of the bill of lading and the time interval of the bill of lading of the target user as examples, the above description respectively describes: 1. and (3) determining the bill of lading activity of the target user for the customer service bill by combining the bill of lading times of the target user with the bill of lading time interval. It will be appreciated that, approximately, the targeted user's bill of lading activity for the customer service work order may also be determined in further combination with other bill of lading factors, such as bill of lading frequency.

By acquiring historical submission information of the target user for the customer service worksheets such as the number of times of the bill of lading in the target game, the time interval of the bill of lading and the like, the bill of lading activity of the target user for the customer service worksheets in the target game can be reflected more truly and comprehensively, an accurate data basis is provided for determining the activity of the target user in the target game according to the bill of lading activity of the target user for the customer service worksheets in the target game, and further an accurate data basis is provided for determining the processing sequence of the target customer service worksheets according to the activity of the target user in the target game, so that the customer service worksheets of the high-activity high-user are processed timely to a certain extent.

103. And acquiring the liveness of other users in the target game.

The activity level of the other users is similar to the determination manner of the activity level of the target user, and in order to simplify the description, the process of obtaining the activity level of the other users is not described here again.

104. And determining the processing sequence in all the to-be-processed customer service worksheets of the target game by the target customer service worker Shan Zaisuo based on the liveness of other users in the target game and the liveness of the target users.

All customer service worksheets to be processed can be customer service worksheets to be processed generated in the target game within a latest period, such as a latest 2 hours. All the customer service worksheets to be processed can also be the customer service worksheets to be processed which are generated in the target game up to the current time point.

Specifically, after the liveness of a target user and the liveness of other users are determined, sequencing all customer service work orders to be processed according to the liveness of the users from high to low; and then, sequencing the target customer service worksheets in all the customer service worksheets to be processed, and taking the sequencing as the processing sequence of the target customer service worksheets.

After determining the processing sequence of the target customer service worksheet, distributing the target customer service worksheet to corresponding customer service personnel according to the processing sequence so as to finish the request of the target user in the target game.

According to the method and the device, the processing sequence of the target customer service worksheets in all customer service worksheets to be processed is determined based on the liveness of other users in the target game and the liveness of the target users, so that the timeliness of processing the worksheets of users with high liveness such as games and bill of lading can be aimed at, sorting and distributing processing purely depending on the submitting time sequence of the worksheets or the payment membership grade of the player is avoided, and the problem that the worksheets of high-liveness users with high processing speed requirements of the worksheets are slow in processing speed is further avoided; the time delay of waiting for customer service work order processing by the user with high activity is reduced, and the game experience of the user with high activity is improved.

In some scenes, such as bill of lading low peak period, the allocation processing is generally ordered according to the submitting time of the bill of lading, and the time delay for waiting for processing customer service bill of lading is not high for users with high activity, so that the influence on the games of the users with high activity is not great; therefore, in some embodiments, when the current peak time of the bill of lading is detected, the to-be-processed customer service worksheets are distributed and processed in the processing sequence of the to-be-processed customer service worksheets determined according to the activity of the user in the target game.

That is, in some embodiments of the present application, after step 104, further includes: detecting whether the current bill of lading is in the bill of lading peak time or not; and when the bill of lading peak time currently in the customer service work order is detected, distributing the target customer service work order according to the processing sequence. When the fact that the current bill of lading peak time is not in the customer service work order is detected, distributing the target customer service work order according to a default sequence, such as sequencing according to the submitting time of the customer service work order.

The method comprises the steps of detecting whether the current bill peak time is in the bill peak time of a customer service work bill or not through at least one bill peak judging strategy of judging strategies based on the number of the bill and judging strategies based on the bill processing time length. The following examples are given:

(1) When the bill of lading peak discriminating strategy is a discriminating strategy based on the number of bills, the step of detecting whether the bill of lading peak time is currently in the customer service work bill may specifically include: acquiring the total number of all customer service worksheets to be processed; when the total number is larger than a preset number threshold, determining a bill peak time currently in the customer service work bill; and when the total number is smaller than or equal to a preset number threshold, determining that the bill of lading peak time is not currently in the customer service bill.

For example, if the preset number threshold is 50 and the number of all customer service worksheets to be processed is 60 by acquiring and counting all customer service worksheets to be processed currently in the target game, determining that the current bill of lading is in the peak time of the customer service worksheets. If the number of all the customer service worksheets to be processed is 10 by acquiring and counting all the customer service worksheets to be processed currently in the target game, determining that the customer service worksheets are not currently in the peak time of the customer service worksheets.

The above-mentioned preset number threshold is merely an example, and a specific value of the preset number threshold may be specifically adjusted according to an actual service requirement, which is not limited thereto.

(2) When the bill of lading peak discriminating strategy is a discriminating strategy based on the bill of lading processing time length, the step of detecting whether the bill of lading peak time is currently in the customer service work bill may specifically include: acquiring the predicted processing time length of all customer service work orders to be processed; when the predicted processing time length is greater than a preset time length threshold, determining a bill peak time currently in the customer service work bill; and when the predicted processing time length is less than or equal to a preset time length threshold value, determining that the bill of lading peak time is not currently in the customer service bill.

For example, the preset duration threshold is 30min, if the predicted processing duration of all customer service worksheets to be processed is 60min by acquiring and counting all customer service worksheets to be processed currently in the target game, determining the peak time of the bill currently in the customer service worksheets. If all the customer service work orders to be processed currently in the target game are obtained and counted, and the predicted processing time length of all the customer service work orders to be processed is 10 minutes, determining that the customer service work orders are not currently in the peak time of the bill of lading.

The above-mentioned preset duration threshold is merely an example, and a specific value of the preset duration threshold may be specifically adjusted according to an actual service requirement, which is not limited thereto.

In some embodiments, the step of "obtaining the predicted processing duration of all the customer service worksheets to be processed" may specifically include: acquiring work order information of all customer service work orders to be processed, wherein the work order information comprises work order types, work order problem numbers, problem time consumption or work order customer service number; and determining the predicted processing time length according to the work order type, the work order problem number, the problem time consumption length or the work order customer service number.

The work order type is used for indicating the problem type of the customer service work order to be processed, and the work order type can be a recharging problem type, an interface problem type and the like.

The job ticket problem number refers to the number of problems in the customer service job ticket to be processed.

The problem time-consuming period refers to the period of time required to process the problem in the customer service work order to be processed.

The number of the customer service staff refers to the number of the customer service staff of all the customer service staff.

For example, the predicted processing time periods of all the customer service worksheets to be processed are determined according to the worksheet types of the customer service worksheets to be processed. At this time, the step of "obtaining the predicted processing time lengths of all the customer service worksheets to be processed" may specifically include: determining the processing time length of each customer service work order to be processed according to the preset processing time length of each work order type; and according to the processing time length of each customer service work order to be processed, calculating the predicted processing time length of all the customer service work orders to be processed.

For another example, the predicted processing duration of all the customer service worksheets to be processed is determined according to the worksheet problem number of the customer service worksheets to be processed. At this time, the step of "obtaining the predicted processing time lengths of all the customer service worksheets to be processed" may specifically include: counting the number of work order questions of all customer service work orders to be processed; and calculating the predicted processing time length of all the customer service worksheets to be processed according to the worksheet problem number of all the customer service worksheets to be processed.

Further, the predicted processing time length of all the work orders to be processed can be determined by combining two or more of the work order types, the number of work order questions, the time consumption of the questions and the number of work order customer service people.

(3) When the bill of lading peak discriminating strategy includes a discriminating strategy based on a bill of lading processing time length and a discriminating strategy based on a number of bills, the step of detecting whether the bill of lading peak time is currently in a customer service work order may specifically include: detecting the total number of all customer service worksheets to be processed and the expected processing time length of all customer service worksheets to be processed, and determining the current bill peak time of the customer service worksheets when the total number of all customer service worksheets to be processed is greater than a preset number threshold and the expected processing time length is greater than a preset time length threshold. And when the total number of all the customer service worksheets to be processed is smaller than or equal to a preset number threshold value or the predicted processing time length is smaller than or equal to a preset time length threshold value, determining that the customer service worksheets are not currently located in the peak time of the customer service worksheets.

And when the bill peak time of the customer service bill is detected, the customer service bill to be processed is distributed according to the processing sequence of the customer service bill determined by the activity of the user in the target game. When the fact that the user is not in the peak time of the bill of service, namely in the low peak time of the bill of service, the distribution processing is ordered according to the submitting time of the bill of service, and the like is detected, on one hand, the time delay of waiting for processing the bill of service for the user with high activity is not high, and the influence on the game of the user with high activity is not great; on the other hand, the time delay of waiting for processing the customer service work order for the user with low activity can be relieved to a certain extent.

Further, the processing sequence of the target customer service worksheet in all customer service worksheets to be processed can be determined by combining the activity of the target user and the bill-of-lading time of the target customer service worksheets. That is, in some embodiments, step 101 may further comprise: determining the order of the liveness of the target user in the liveness of the users of the target game based on the liveness of other users in the target game and the liveness of the target user; determining the initial sequence of the target customer service worksheets of the target users in all customer service worksheets to be processed based on the sequence; acquiring the bill of lading time of the target customer service bill; acquiring the bill of lading time of all customer service bills to be processed; and adjusting the initial sequence of the target customer service worksheet in all customer service worksheets to be processed based on the bill lifting time of all customer service worksheets to be processed and the bill lifting time of the target customer service worksheets to obtain the processing sequence of the target customer service worksheets in all customer service worksheets to be processed.

The initial sequence is a sequence number of the target user after the target customer service work orders are sequenced according to the activity of the corresponding user from high to low based on the activity of other users in the target game and the activity of the target user.

Specifically, firstly, sorting all customer service work orders to be processed according to the activity level of corresponding users from high to low based on the activity level of other users in a target game and the activity level of the target user to obtain a first sequence; and taking the sequence number of the customer service worksheet to be processed by the target user in the first sequence as the initial sequence of the target user. Then, acquiring the bill of lading time of the target user in the target game; calculating the interval duration of the bill of lading time and the current time of the target user in the target game, and taking the interval duration as the waiting duration of the target user; if the waiting time of the target user is longer than the preset waiting time, the initial sequence of the target user is adjusted to obtain the processing sequence of the target customer service worksheets in all customer service worksheets to be processed, so that the sequencing sequence number of the target user is more forward, the situation that the customer service worksheets to be processed of the user with low activity are in a bill of lading peak for a long time is avoided, and the customer service worksheets to be processed of the user with low activity cannot be processed for a long time.

For example, all customer service workflows to be processed include: the work orders 1, 2, 3 and 4 are to-be-processed customer service work orders of the user A, B, C, D in the target game respectively. The liveness of the user A, B, C, D in the target game is 10, 20, 15, 12 respectively, wherein a higher score represents a higher liveness. Then, according to the activity of the corresponding user from high to low, for all customer service worksheets to be processed: the work orders 1, 2, 3 and 4 are ordered to obtain a first sequence: work orders 2, 3, 4, 1. The initial sequence of the target user, such as the user A, is 4 th, and as the bill of lading time of the target user is 2021, 1, 10:00, and the waiting time of the target user is 2021, 1, 14:00, the waiting time of the target user is longer than the preset waiting time, such as 3 hours, the initial sequence of the user A is adjusted, so that the target customer service work order is 1 st in all customer service work orders to be processed, and the customer service work order to be processed of the user A is processed in time for a long time.

In order to better understand the method for processing a work order in a game according to the embodiment of the present application, a specific example will be described below, and referring to fig. 3, fig. 3 is a schematic diagram illustrating a work order allocation flow provided in the embodiment of the present application, and the method according to the foregoing embodiment will be described in further detail below.

As shown in fig. 4, fig. 4 is a schematic view of a scenario of an in-game worksheet processing system provided in an embodiment of the present application, where the in-game worksheet processing system includes a target game server and a plurality of user game terminals. In this example, a target game server is taken as an execution subject, the target game server can be connected with a game terminal for a target game by a user, and the user game terminal can send data of the online time length, login frequency, task completion number, copy passing number, gold coin acquisition number and the like of the user to the target game server.

It should be noted that, the schematic view of the scenario of the in-game work order processing system shown in fig. 1 is only an example, and the in-game work order processing system and scenario described in the embodiments of the present application are for more clearly describing the technical solutions of the embodiments of the present application, and do not constitute a limitation to the technical solutions provided in the embodiments of the present application, and as one of ordinary skill in the art can know, along with the evolution of the in-game work order processing system and the appearance of a new service scenario, the technical solutions provided in the embodiments of the present invention are equally applicable to similar technical problems.

As shown in fig. 2, the user game terminal may further receive a request content input by the user based on the user interaction interface of the target game, and generate a customer service work order to be processed of the user according to the request content input by the user and identity information such as an account number, a game server number, a unique character identifier of the user. And uploading the generated customer service worksheet to be processed of the user to the target game server.

With continued reference to fig. 4 and 5, fig. 5 is a schematic diagram of a process for determining the activity of a user in a target game according to an embodiment of the present application. When the target game server starts to process all the customer service worksheets to be processed in the target game, firstly, obtaining all the customer service worksheets to be processed in the target game up to the current time.

Then, as shown in fig. 5, the identity information of each user is extracted from each customer service work order to be processed; inquiring historical login conditions such as online time length, login frequency and the like of a user in the last 7 days according to the identity information of each user, historical game results such as task completion number, copy passing number, gold coin acquisition number and the like, and historical submission information aiming at customer service work orders such as bill times, bill time intervals and the like; and calculating the liveness of each user in the target game according to the historical login condition, the historical game result and the historical submission information of the customer service work order in the last 7 days of the user. And sequencing all the customer service worksheets to be processed in the target game up to the current time according to the activity from high to low.

And finally, sequentially distributing the customer service worksheets to be processed to customer service staff according to the ordering of all the customer service worksheets to be processed, so that the customer service staff can timely process the request content in the customer service worksheets to be processed.

In order to better implement the above method, the embodiment of the application also provides a worksheet processing device in the game, where the worksheet processing device in the game may be specifically integrated in an electronic device, for example, a computer device, where the computer device may be a terminal, a server, or other devices.

The terminal can be a mobile phone, a tablet personal computer, an intelligent Bluetooth device, a notebook computer, a personal computer and other devices; the server may be a single server or a server cluster composed of a plurality of servers.

For example, in this embodiment, a method of the embodiment of the present application will be described in detail by taking a specific integration of a work order processing device in a game into a smart phone as an example.

For example, as shown in fig. 6, the in-game work order processing apparatus 600 may include a first acquisition unit 601, a second acquisition unit 602, a third acquisition unit 603, and a processing unit 604, as follows:

first acquisition unit 601.

The first obtaining unit 601 may be configured to obtain a target customer service worksheet to be processed by a target user in a target game, where the target customer service worksheet is used to solve a request of the target user in the target game.

And (two) a second acquisition unit 602.

A second acquisition unit operable to acquire an activity level of the target user in the target game;

and (iii) a third acquisition unit 603.

and (IV) a processing unit 604.

The processing unit 604 may be configured to determine a processing order in all to-be-processed customer service worksheets of the target customer service worker Shan Zaisuo based on the liveness of other users in the target game and the liveness of the target user.

In some embodiments, the second obtaining unit 602 is specifically configured to:

acquiring the game activity of the target user in the target game;

acquiring identity information of the target user in the target game;

In some embodiments, the in-game worksheet processing device 600 further includes an allocation unit (not shown in the figure), where after the determining, based on the liveness of other users in the target game and the liveness of the target user, the processing sequence steps in all pending worksheets of the target game by the target serviceman Shan Zaisuo, the allocation unit is specifically configured to:

In some embodiments, the dispensing unit is specifically configured to:

Acquiring the total number of all customer service worksheets to be processed;

In some embodiments, the dispensing unit is specifically configured to:

In some embodiments, the processing unit 604 is specifically configured to:

Acquiring the bill of lading time of the target customer service bill;

As can be seen from the above, the in-game worksheet processing device 600 of the present embodiment may obtain, by the first obtaining unit 601, a target customer service worksheet to be processed by a target user in a target game, where the target customer service worksheet is used to solve a request of the target user in the target game; acquiring, by a second acquisition unit 602, an activity of the target user in the target game; acquiring liveness of other users in the target game by a third acquisition unit 603; the processing order in all pending customer service orders for the target game for the target customer service Shan Zaisuo is determined by the processing unit 604 based on the liveness of other users in the target game and the liveness of the target users. Therefore, the processing sequence of the target customer service worksheets to be processed by the target user can be determined based on the activity of the target user in the target game, and the customer service worksheets of the target user with high activity are guaranteed to be processed preferentially, so that the timeliness of processing the worksheets with high processing speed requirements in the target game can be improved.

Correspondingly, the embodiment of the application also provides a computer device, which can be a terminal, and the terminal can be a terminal device such as a smart phone, a tablet computer, a notebook computer, a touch screen, a game machine, a personal computer (PC, personal Computer), a personal digital assistant (Personal Digital Assistant, PDA) and the like. Fig. 7 is a schematic structural diagram of a computer device according to an embodiment of the present application, as shown in fig. 7. The computer device 700 includes a processor 701 having one or more processing cores, a memory 702 having one or more computer readable storage media, and a computer program stored on the memory 702 and executable on the processor. The processor 701 is electrically connected to the memory 702. It will be appreciated by those skilled in the art that the computer device structure shown in the figures is not limiting of the computer device and may include more or fewer components than shown, or may combine certain components, or a different arrangement of components.

The processor 701 is a control center of the computer device 700, connects various parts of the entire computer device 700 using various interfaces and lines, and performs various functions of the computer device 700 and processes data by running or loading software programs and/or modules stored in the memory 702, and calling data stored in the memory 702, thereby performing overall monitoring of the computer device 700.

In the embodiment of the present application, the processor 701 in the computer device 700 loads the instructions corresponding to the processes of one or more application programs into the memory 702 according to the following steps, and the processor 701 executes the application programs stored in the memory 702, so as to implement various functions:

acquiring the activity degree of the target user in the target game;

acquiring the liveness of other users in the target game;

The specific implementation of each operation above may be referred to the previous embodiments, and will not be described herein.

Optionally, as shown in fig. 7, the computer device 700 further includes: a touch display 703, a radio frequency circuit 704, an audio circuit 705, an input unit 706, and a power supply 707. The processor 701 is electrically connected to the touch display 703, the radio frequency circuit 704, the audio circuit 705, the input unit 706, and the power supply 707, respectively. Those skilled in the art will appreciate that the computer device structure shown in FIG. 7 is not limiting of the computer device and may include more or fewer components than shown, or may be combined with certain components, or a different arrangement of components.

The touch display 703 may be used to display a graphical user interface and receive operation instructions generated by a user acting on the graphical user interface. The touch display screen 703 may include a display panel and a touch panel. Wherein the display panel may be used to display information entered by a user or provided to a user as well as various graphical user interfaces of a computer device, which may be composed of graphics, text, icons, video, and any combination thereof. Alternatively, the display panel may be configured in the form of a liquid crystal display (LCD, liquid Crystal Display), an Organic Light-Emitting Diode (OLED), or the like. The touch panel may be used to collect touch operations on or near the user (such as operations on or near the touch panel by the user using any suitable object or accessory such as a finger, stylus, etc.), and generate corresponding operation instructions, and the operation instructions execute corresponding programs. Alternatively, the touch panel may include two parts, a touch detection device and a touch controller. The touch detection device detects the touch azimuth of a user, detects a signal brought by touch operation and transmits the signal to the touch controller; the touch controller receives touch information from the touch detection device, converts it into touch point coordinates, and sends the touch point coordinates to the processor 701, and can receive and execute commands sent from the processor 701. The touch panel may overlay the display panel, and upon detection of a touch operation thereon or thereabout, the touch panel is transferred to the processor 701 to determine the type of touch event, and the processor 701 then provides a corresponding visual output on the display panel based on the type of touch event. In the embodiment of the present application, the touch panel and the display panel may be integrated into the touch display screen 703 to implement the input and output functions. In some embodiments, however, the touch panel and the touch panel may be implemented as two separate components to perform the input and output functions. I.e. the touch display 703 may also implement an input function as part of the input unit 706.

The radio frequency circuitry 704 may be configured to transceive radio frequency signals to establish wireless communication with a network device or other computer device via wireless communication.

Audio circuitry 705 may be used to provide an audio interface between a user and a computer device through speakers, microphones, and so forth. The audio circuit 705 may transmit the received electrical signal converted from audio data to a speaker, where it is converted into a sound signal for output; on the other hand, the microphone converts the collected sound signals into electrical signals, which are received by the audio circuit 705 and converted into audio data, which are processed by the audio data output processor 701 for transmission to, for example, another computer device via the radio frequency circuit 704, or which are output to the memory 702 for further processing. Audio circuitry 705 may also include an ear bud jack to provide communication of a peripheral headset with a computer device.

The input unit 706 may be used to receive input numbers, character information, or user characteristic information (e.g., fingerprint, iris, facial information, etc.), as well as to generate keyboard, mouse, joystick, optical, or trackball signal inputs related to user settings and function control.

The power supply 707 is used to power the various components of the computer device 700. Alternatively, the power supply 707 may be logically connected to the processor 701 through a power management system, so as to perform functions of managing charging, discharging, and power consumption management through the power management system. The power supply 707 may also include one or more of any components, such as a direct current or alternating current power supply, a recharging system, a power failure detection circuit, a power converter or inverter, a power status indicator, and the like.

Although not shown in fig. 7, the computer device 700 may further include a camera, a sensor, a wireless fidelity module, a bluetooth module, etc., which will not be described herein.

In the foregoing embodiments, the descriptions of the embodiments are emphasized, and for parts of one embodiment that are not described in detail, reference may be made to related descriptions of other embodiments.

As can be seen from the above, the computer device provided in this embodiment may determine the processing order of the target customer service worksheets in all customer service worksheets to be processed based on the liveness of other users in the target game and the liveness of the target users, and may address the timeliness of the processing of the worksheets of users with high liveness, such as games and bill of lading, so as to avoid sorting, distributing and processing purely depending on the time sequence of submitting the worksheets or the paid member level of the player, and further avoid the problem of slow worksheets processing speed of high liveness users with high worksheets processing speed requirements; the time delay of waiting for customer service work order processing by the user with high activity is reduced, and the game experience of the user with high activity is improved.

Those of ordinary skill in the art will appreciate that all or a portion of the steps of the various methods of the above embodiments may be performed by instructions, or by instructions controlling associated hardware, which may be stored in a computer-readable storage medium and loaded and executed by a processor.

To this end, embodiments of the present application provide a computer readable storage medium having stored therein a plurality of computer programs that can be loaded by a processor to perform steps in any of the methods of processing work orders in a game provided by embodiments of the present application. For example, the computer program may perform the steps of:

acquiring the activity degree of the target user in the target game;

Acquiring the liveness of other users in the target game;

Wherein the storage medium may include: read Only Memory (ROM), random access Memory (RAM, random Access Memory), magnetic or optical disk, and the like.

The steps in any one of the in-game work order processing methods provided in the embodiments of the present application may be executed by the computer program stored in the storage medium, so that the beneficial effects that any one of the in-game work order processing methods provided in the embodiments of the present application may be achieved are described in detail in the previous embodiments, and are not repeated herein.

The above describes in detail a method, an apparatus, a storage medium, and a computer device for processing a work order in a game provided by the embodiments of the present application, and specific examples are applied to illustrate the principles and embodiments of the present application, where the above description of the embodiments is only used to help understand the method and core ideas of the present application; meanwhile, those skilled in the art will have variations in the specific embodiments and application scope in light of the ideas of the present application, and the present description should not be construed as limiting the present application in view of the above.

Claims

1. A method of processing a work order in a game, comprising:

acquiring the activity degree of the target user in the target game;

acquiring the liveness of other users in the target game;

determining the processing sequence in all to-be-processed customer service worksheets of the target game by the target customer service worker Shan Zaisuo based on the liveness of other users in the target game and the liveness of the target users;

the obtaining the activity of the target user in the target game comprises the following steps:

acquiring the game activity of the target user in the target game;

2. The in-game work order processing method of claim 1, wherein the acquiring the game activity of the target user in the target game comprises:

Acquiring identity information of the target user in the target game;

3. The in-game work order processing method of claim 1, wherein the obtaining the bill of lading activity of the target user for a customer service work order in the target game comprises:

acquiring identity information of the target user in the target game;

4. The method for processing a work order in a game according to claim 1, wherein after determining the processing order in all the to-be-processed work orders in the target game by the target customer service worker Shan Zaisuo based on the liveness of other users in the target game and the liveness of the target users, the method further comprises:

5. The in-game work order processing method of claim 4, wherein said detecting whether the current is in a peak bill of service time period comprises:

acquiring the total number of all customer service worksheets to be processed;

6. The in-game work order processing method of claim 4, wherein said detecting whether the current is in a peak bill of service time period comprises:

7. The method for processing worksheets in a game according to claim 6, wherein the obtaining the predicted processing time lengths of all the customer service worksheets to be processed includes:

8. The in-game work order processing method according to any one of claims 1 to 7, wherein the determining the processing order in all the to-be-processed customer service work orders of the target game by the target customer service worker Shan Zaisuo based on the liveness of other users in the target game and the liveness of the target user includes:

acquiring the bill of lading time of the target customer service bill;

9. A work order processing apparatus in a game, comprising:

the processing unit is used for determining the processing sequence in all to-be-processed customer service worksheets of the target game by the target customer service worker Shan Zaisuo based on the liveness of other users in the target game and the liveness of the target user;

the second obtaining unit is specifically configured to:

acquiring the game activity of the target user in the target game;

10. A terminal comprising a processor and a memory, the memory storing a plurality of instructions; the processor loads instructions from the memory to perform the steps in the method of processing a work order in a game as claimed in any one of claims 1 to 8.

11. A computer readable storage medium storing a plurality of instructions adapted to be loaded by a processor to perform the steps of the method of processing a work order in a game as claimed in any one of claims 1 to 8.