CN113254769A - Information technology consultation service system based on Internet - Google Patents
Information technology consultation service system based on Internet Download PDFInfo
- Publication number
- CN113254769A CN113254769A CN202110582297.7A CN202110582297A CN113254769A CN 113254769 A CN113254769 A CN 113254769A CN 202110582297 A CN202110582297 A CN 202110582297A CN 113254769 A CN113254769 A CN 113254769A
- Authority
- CN
- China
- Prior art keywords
- user
- module
- information
- service
- consultation
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Withdrawn
Links
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9535—Search customisation based on user profiles and personalisation
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/958—Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
- G06F21/31—User authentication
- G06F21/32—User authentication using biometric data, e.g. fingerprints, iris scans or voiceprints
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Databases & Information Systems (AREA)
- Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Data Mining & Analysis (AREA)
- Computer Security & Cryptography (AREA)
- Computer Hardware Design (AREA)
- Software Systems (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses an information technology consultation service system based on the Internet, and particularly relates to the field of information technology consultation, wherein the information technology consultation service system comprises a user terminal, a data acquisition module, a data analysis processing module, a customer service terminal and a consultation platform; the user terminal is in communication connection with the consultation platform and the consultation platform, and is used for registering and logging in a user, providing required services for the user and uploading the required services to the consultation platform for storage; the data acquisition module is connected with the user terminal and the consultation platform and is used for acquiring the required service information of the user. The identity information of the user is collected in a diversified manner, the real identity of the user can be tracked, the sensitive word screening module is utilized to screen the sensitive words of the demand service of the user, when the user performs language attack, the customer service personnel can give an alarm through the alarm module to protect the rights and interests of the user, and meanwhile when the sensitive words express that the user is in a dangerous environment, the customer service personnel can also give an alarm through the alarm module, so that the user can be rescued quickly.
Description
Technical Field
The invention relates to the technical field of information technology consultation, in particular to an information technology consultation service system based on the Internet.
Background
The information technology service is an enterprise providing information technology service for customers, and the service content comprises software testing service and hardware testing service, the technology is mainly used in the IT industry, wherein the information technology service is service for helping users to realize self-target by promoting the performance of the efficiency of an information technology system; the business of the information technology service enterprise mainly comprises eight major types, namely information technology consultation, information technology operation and maintenance, design and development service, test service, data processing service, integrated implementation service, training service and information system value-added service, wherein the information technology consultation assists a demander to evaluate advisory services of various IT technologies, and specifically comprises consultation services of IT strategic planning and implementation plan, IT system design, IT management, IT engineering supervision and the like.
With the continuous development of the internet, people need to consult various information, however, in the consultation process, illegal people sometimes use the virtual identity of the network to attack the customer service staff in language, so that great burden is brought to the psychology of the customer service staff, and meanwhile, when a user is in a dangerous environment, the information of the user is difficult to express and clear, so that the customer service staff is difficult to understand.
Disclosure of Invention
In order to overcome the above-mentioned drawbacks of the prior art, embodiments of the present invention provide an internet-based information technology consulting service system to solve the above-mentioned problems in the background art.
In order to achieve the purpose, the invention provides the following technical scheme: an information technology consultation service system based on the Internet comprises a user terminal, a data acquisition module, a data analysis processing module, a customer service terminal and a consultation platform;
the user terminal is in communication connection with the consultation platform and the consultation platform, and is used for registering and logging in a user, providing required services for the user and uploading the required services to the consultation platform for storage;
the data acquisition module is connected with the user terminal and the consultation platform and is used for acquiring the required service information of the user, sending the required service information to the data analysis processing module for processing and uploading the required service information to the consultation platform for storage;
the data analysis processing module is connected with the data acquisition module and the consultation platform and is used for analyzing and processing the acquired demand service information and sending the analysis processing result to the consultation platform for storage;
the customer service terminal is connected with the consultation platform and used for registering and logging in customer service personnel, acquiring the service information required by the user in the consultation platform and analyzing and processing results, and distributing the service information to the customer service personnel corresponding to the relevant service.
Furthermore, the user terminal comprises a user registration module, a user login verification module and a user login password modification module;
the user registration module is used for registering an account and a password of a user, simultaneously acquiring fingerprint information, face information and iris information of the user and acquiring identity information of the user;
the user login module is used for logging in a registered user by using an account password, a fingerprint, a face and an iris;
the user login authentication module is used for carrying out account authentication on a logged-in user, and when the account and the password are successfully authenticated, the login is successful, otherwise, the login is failed;
and the login password modification module is used for modifying the login password by the user.
Further, the user registration module comprises an account registration module, a fingerprint acquisition module, a face acquisition module and an iris acquisition module;
the account registration module is used for registering an account and a password of a user;
the fingerprint acquisition module is used for acquiring fingerprint information of a user;
the face acquisition module is used for acquiring face information of a user;
and the iris acquisition module is used for acquiring the iris information of the user.
Furthermore, the user login verification module comprises an account verification module, a fingerprint identification module, a face identification module and an iris identification module;
the account verification module is used for login verification of a user in an account and password mode;
the fingerprint identification module is used for performing login verification in a mode of identifying fingerprint information of a user;
the face recognition module is used for performing login verification in a mode of recognizing face information of a user;
and the iris acquisition module is used for performing login verification in a mode of identifying the iris information of the user.
Furthermore, the data analysis processing module comprises a key extraction module, a sensitive word screening module and a repeated information screening module;
the key extraction module is used for extracting key words of the user demand service information acquired by the data acquisition module and sending the key words to the consultation platform;
the sensitive word screening module is used for screening the sensitive words of the user required service information acquired by the data acquisition module and sending the sensitive words to the consultation platform;
and the repeated information screening module is used for screening and removing repeated information of the user required service information acquired by the data acquisition module, reserving a piece of repeated information and sending the repeated information to the consultation platform.
Further, the consultation platform comprises a keyword identification module and a data storage module;
the keyword identification module is used for identifying the keywords extracted by the keyword extraction module;
and the data storage module is used for storing the login information of the user, the service information required by the user, the analysis processing result and the login information of the customer service staff.
Further, a human-computer interaction interface is built in the consultation platform, the human-computer interaction interface is a web webpage and is used for providing an interface program for connecting the mobile phone APP or the special windowing management software with the consultation service system and enabling customer service personnel to obtain user required service information in the consultation platform and analyze and process results.
Further, the customer service terminal comprises a customer service terminal comprising a customer service registration module, a customer service login verification module, a customer service login password modification module and a personnel distribution module;
the customer service registration module is used for registering an account and a password of a customer service person, acquiring identity information of the customer service person and uploading the identity information to the cloud database for storage;
the user login module is used for logging in by registered customer service personnel;
the user login verification module is used for performing account verification on the logged-in customer service staff, and when the account and the password are verified successfully, the login is successful, otherwise, the login is failed;
the customer service login password modification module is used for modifying the login password by the customer service staff;
and the personnel allocation module is used for acquiring the service information required by the user in the consultation platform and analyzing and processing results, and allocating the service information to the customer service personnel corresponding to the relevant service.
Furthermore, the customer service terminal also comprises an alarm module which is in signal connection with the network police terminal and the public security organization network database and is used for customer service personnel to alarm according to the acquired sensitive word information.
The invention has the technical effects and advantages that:
1. compared with the prior art, through the diversified collection of the identity information of the user, the real identity of the user can be tracked, the sensitive word screening module is utilized, the sensitive word screening can be carried out on the demand service of the user, when the user carries out language attack, the customer service staff can give an alarm through the alarm module, the rights and interests of the customer service staff are protected, meanwhile, when the sensitive word expresses that the user is in a dangerous environment, the customer service staff can give an alarm through the alarm module, and therefore the quick rescue of the user can be achieved.
2. Compared with the prior art, the keyword extraction module and the keyword recognition module are arranged, keywords can be extracted from the demand service which is not expressed by the user, so that the service item can be deduced according to the combination of the keyword information and the required service information, and the customer service personnel of the corresponding service item can be allocated to carry out consultation service.
Drawings
FIG. 1 is an overall system block diagram of the present invention.
Fig. 2 is a system block diagram of a user terminal according to the present invention.
Fig. 3 is a system block diagram of a user registration module of the present invention.
FIG. 4 is a system diagram of a user login authentication module according to the present invention.
FIG. 5 is a system block diagram of a data analysis processing module according to the present invention.
FIG. 6 is a system block diagram of the advisory platform of the present invention.
Fig. 7 is a system block diagram of a customer service terminal according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
An internet-based information technology consultation service system as shown in fig. 1-7 comprises a user terminal, a data acquisition module, a data analysis processing module, a customer service terminal and a consultation platform;
the user terminal is in communication connection with the consultation platform and the consultation platform, and is used for registering and logging in the user, providing required services for the user and uploading the required services to the consultation platform for storage;
the user terminal comprises a user registration module, a user login verification module and a user login password modification module;
the user registration module is used for registering an account and a password of a user, simultaneously acquiring fingerprint information, face information and iris information of the user and acquiring identity information of the user;
the user registration module comprises an account registration module, a fingerprint acquisition module, a face acquisition module and an iris acquisition module;
the account registration module is used for registering an account and a password of a user;
the fingerprint acquisition module is used for acquiring fingerprint information of a user;
the face acquisition module is used for acquiring face information of a user;
the iris acquisition module is used for acquiring iris information of the user;
the user login module is used for logging in a registered user by using an account password, a fingerprint, a face and an iris;
the user login authentication module is used for carrying out account authentication on a logged-in user, and when the account and the password are successfully authenticated, the login is successful, otherwise, the login is failed;
the user login verification module comprises an account verification module, a fingerprint identification module, a face identification module and an iris identification module;
the account verification module is used for login verification of a user in an account and password mode;
the fingerprint identification module is used for performing login verification in a mode of identifying fingerprint information of a user;
the face recognition module is used for performing login verification in a mode of recognizing face information of a user;
the iris acquisition module is used for performing login verification in a mode of identifying iris information of a user;
the login password modification module is used for modifying the login password by the user;
the data acquisition module is connected with the user terminal and the consultation platform and is used for acquiring the required service information of the user, sending the required service information to the data analysis processing module for processing and uploading the required service information to the consultation platform for storage;
the data analysis processing module is connected with the data acquisition module and the consultation platform and is used for analyzing and processing the acquired demand service information and sending the analysis processing result to the consultation platform for storage;
the data analysis processing module comprises a key extraction module, a sensitive word screening module and a repeated information screening module;
the key extraction module is used for extracting key words of the user demand service information acquired by the data acquisition module and sending the key words to the consultation platform;
the sensitive word screening module is used for screening the sensitive words of the user required service information acquired by the data acquisition module and sending the sensitive words to the consultation platform;
the repeated information screening module is used for screening and removing repeated information of the user required service information acquired by the data acquisition module, reserving a piece of repeated information and sending the repeated information to the consultation platform;
the customer service terminal is connected with the consultation platform and used for registering and logging in customer service personnel, acquiring user required service information and analysis processing results in the consultation platform and distributing the user required service information and the analysis processing results to the customer service personnel corresponding to the relevant services;
the consultation platform comprises a keyword identification module and a data storage module;
the keyword identification module is used for identifying the keywords extracted by the keyword extraction module;
the data storage module is used for storing login information of a user, user required service information, an analysis processing result and login information of customer service personnel;
a human-computer interaction interface is built in the consultation platform, is a web page, is used for providing an interface program for connecting a mobile phone APP or special windowing management software with the consultation service system, and is used for customer service personnel to obtain user required service information and analysis processing results in the consultation platform;
the customer service terminal comprises a customer service terminal which comprises a customer service registration module, a customer service login verification module, a customer service login password modification module and a personnel distribution module;
the customer service registration module is used for registering an account and a password of a customer service person, acquiring identity information of the customer service person and uploading the identity information to the cloud database for storage;
the user login module is used for logging in by registered customer service personnel;
the user login verification module is used for performing account verification on the logged-in customer service staff, and when the account and the password are verified successfully, the login is successful, otherwise, the login is failed;
the customer service login password modification module is used for modifying the login password by the customer service staff;
the personnel allocation module is used for acquiring the service information required by the user in the consultation platform and the analysis and processing result, and allocating the service information to the customer service personnel corresponding to the relevant service;
the customer service terminal also comprises an alarm module which is in signal connection with the network alarm terminal and the public security organ networking database and is used for customer service personnel to alarm according to the acquired sensitive word information.
The points to be finally explained are: first, in the description of the present application, it should be noted that, unless otherwise specified and limited, the terms "mounted," "connected," and "connected" should be understood broadly, and may be a mechanical connection or an electrical connection, or a communication between two elements, and may be a direct connection, and "upper," "lower," "left," and "right" are only used to indicate a relative positional relationship, and when the absolute position of the object to be described is changed, the relative positional relationship may be changed;
secondly, the method comprises the following steps: in the drawings of the disclosed embodiments of the invention, only the structures related to the disclosed embodiments are referred to, other structures can refer to common designs, and the same embodiment and different embodiments of the invention can be combined with each other without conflict;
and finally: the above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents, improvements and the like that are within the spirit and principle of the present invention are intended to be included in the scope of the present invention.
Claims (9)
1. An information technology consultation service system based on the internet is characterized in that: the system comprises a user terminal, a data acquisition module, a data analysis processing module, a customer service terminal and a consultation platform;
the user terminal is in communication connection with the consultation platform and the consultation platform, and is used for registering and logging in a user, providing required services for the user and uploading the required services to the consultation platform for storage;
the data acquisition module is connected with the user terminal and the consultation platform and is used for acquiring the required service information of the user, sending the required service information to the data analysis processing module for processing and uploading the required service information to the consultation platform for storage;
the data analysis processing module is connected with the data acquisition module and the consultation platform and is used for analyzing and processing the acquired demand service information and sending the analysis processing result to the consultation platform for storage;
the customer service terminal is connected with the consultation platform and used for registering and logging in customer service personnel, acquiring the service information required by the user in the consultation platform and analyzing and processing results, and distributing the service information to the customer service personnel corresponding to the relevant service.
2. The internet-based information technology consultation service system according to claim 1, wherein: the user terminal comprises a user registration module, a user login verification module and a user login password modification module;
the user registration module is used for registering an account and a password of a user, simultaneously acquiring fingerprint information, face information and iris information of the user and acquiring identity information of the user;
the user login module is used for logging in a registered user by using an account password, a fingerprint, a face and an iris;
the user login authentication module is used for carrying out account authentication on a logged-in user, and when the account and the password are successfully authenticated, the login is successful, otherwise, the login is failed;
and the login password modification module is used for modifying the login password by the user.
3. The internet-based information technology consultation service system according to claim 2, wherein: the user registration module comprises an account registration module, a fingerprint acquisition module, a face acquisition module and an iris acquisition module;
the account registration module is used for registering an account and a password of a user;
the fingerprint acquisition module is used for acquiring fingerprint information of a user;
the face acquisition module is used for acquiring face information of a user;
and the iris acquisition module is used for acquiring the iris information of the user.
4. The internet-based information technology consultation service system according to claim 2, wherein: the user login verification module comprises an account verification module, a fingerprint identification module, a face identification module and an iris identification module;
the account verification module is used for login verification of a user in an account and password mode;
the fingerprint identification module is used for performing login verification in a mode of identifying fingerprint information of a user;
the face recognition module is used for performing login verification in a mode of recognizing face information of a user;
and the iris acquisition module is used for performing login verification in a mode of identifying the iris information of the user.
5. The internet-based information technology consultation service system according to claim 1, wherein: the data analysis processing module comprises a key extraction module, a sensitive word screening module and a repeated information screening module;
the key extraction module is used for extracting key words of the user demand service information acquired by the data acquisition module and sending the key words to the consultation platform;
the sensitive word screening module is used for screening the sensitive words of the user required service information acquired by the data acquisition module and sending the sensitive words to the consultation platform;
and the repeated information screening module is used for screening and removing repeated information of the user required service information acquired by the data acquisition module, reserving a piece of repeated information and sending the repeated information to the consultation platform.
6. The internet-based information technology consultation service system according to claim 1, wherein: the consultation platform comprises a keyword identification module and a data storage module;
the keyword identification module is used for identifying the keywords extracted by the keyword extraction module;
and the data storage module is used for storing the login information of the user, the service information required by the user, the analysis processing result and the login information of the customer service staff.
7. The internet-based information technology consultation service system according to claim 1, wherein: the consultation platform is built with a human-computer interaction interface, the human-computer interaction interface is a web page and is used for providing an interface program for connecting a mobile phone APP or special windowing management software with the consultation service system and enabling customer service personnel to obtain user demand service information in the consultation platform and analyze and process results.
8. The internet-based information technology consultation service system according to claim 1, wherein: the customer service terminal comprises a customer service terminal and a customer service registration module, a customer service login verification module, a customer service login password modification module and a personnel distribution module;
the customer service registration module is used for registering an account and a password of a customer service person, acquiring identity information of the customer service person and uploading the identity information to the cloud database for storage;
the user login module is used for logging in by registered customer service personnel;
the user login verification module is used for performing account verification on the logged-in customer service staff, and when the account and the password are verified successfully, the login is successful, otherwise, the login is failed;
the customer service login password modification module is used for modifying the login password by the customer service staff;
and the personnel allocation module is used for acquiring the service information required by the user in the consultation platform and analyzing and processing results, and allocating the service information to the customer service personnel corresponding to the relevant service.
9. The internet-based information technology consultation service system according to claim 8, wherein: the customer service terminal also comprises an alarm module which is in signal connection with the network police terminal and the public security organization network database and is used for customer service personnel to alarm according to the acquired sensitive word information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110582297.7A CN113254769A (en) | 2021-05-27 | 2021-05-27 | Information technology consultation service system based on Internet |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110582297.7A CN113254769A (en) | 2021-05-27 | 2021-05-27 | Information technology consultation service system based on Internet |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN113254769A true CN113254769A (en) | 2021-08-13 |
Family
ID=77184672
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202110582297.7A Withdrawn CN113254769A (en) | 2021-05-27 | 2021-05-27 | Information technology consultation service system based on Internet |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN113254769A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113706340A (en) * | 2021-09-01 | 2021-11-26 | 微合创联(武汉)科技有限公司 | Information technology service consultation platform based on intelligent software |
| CN115396389A (en) * | 2022-07-07 | 2022-11-25 | 深圳市华汇数据服务有限公司 | Internet of things information technology customer service system based on emotion energy perception |
-
2021
- 2021-05-27 CN CN202110582297.7A patent/CN113254769A/en not_active Withdrawn
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113706340A (en) * | 2021-09-01 | 2021-11-26 | 微合创联(武汉)科技有限公司 | Information technology service consultation platform based on intelligent software |
| CN115396389A (en) * | 2022-07-07 | 2022-11-25 | 深圳市华汇数据服务有限公司 | Internet of things information technology customer service system based on emotion energy perception |
| CN115396389B (en) * | 2022-07-07 | 2023-09-22 | 深圳市华汇数据服务有限公司 | Emotion energy perception-based Internet of things information technology customer service system |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN105678125B (en) | A kind of user authen method, device | |
| CN113254769A (en) | Information technology consultation service system based on Internet | |
| Singh et al. | Biometric identification system: security and privacy concern | |
| CN101657807A (en) | Be used for dynamically control to the method and system of the visit of network | |
| CN106462706A (en) | A method and apparatus for providing client-side score-based authentication | |
| CN113726784B (en) | Network data security monitoring method, device, equipment and storage medium | |
| CN103297392A (en) | Fingerprint identity authentication system and authentication method | |
| CN108600250A (en) | Authentication method | |
| CN110675252A (en) | Risk assessment method and device, electronic equipment and storage medium | |
| CN106295290A (en) | The method of authentication information, Apparatus and system is generated based on finger print information | |
| CN113837030A (en) | Intelligent personnel management and control method and system for epidemic situation prevention and control and computer equipment | |
| CN111783073A (en) | Black product identification method and device and readable storage medium | |
| CN109684802A (en) | A kind of method and system providing a user artificial intelligence platform | |
| CN113486316A (en) | User identity authentication method and device, electronic equipment and readable storage medium | |
| CN108777749A (en) | A kind of fraudulent call recognition methods and device | |
| CN106937282B (en) | VPN access method and system based on mobile terminal | |
| CN116257840B (en) | Login information query management system and method based on big data | |
| JP6368261B2 (en) | Authentication system and authentication method | |
| CN116418578A (en) | Integrated equipment identity access platform based on national network chain and national network cloud | |
| CN108765615A (en) | Check card information storage means and system based on block chain | |
| CN115967581A (en) | Login verification method and device, electronic equipment and storage medium | |
| CN107103008A (en) | Object identifying method and device | |
| CN109584132A (en) | A kind of certificate chain electronics residence permit system | |
| CN113269614A (en) | Quick merchant registration order receiving method and device, electronic equipment and readable medium | |
| CN111786992A (en) | Member registration and authentication method, terminal device and readable storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| WW01 | Invention patent application withdrawn after publication | ||
| WW01 | Invention patent application withdrawn after publication |
Application publication date: 20210813 |