CN112990513A - Information processing method, information processing device, electronic equipment and storage medium - Google Patents

Information processing method, information processing device, electronic equipment and storage medium Download PDF

Info

Publication number
CN112990513A
CN112990513A CN202110400353.0A CN202110400353A CN112990513A CN 112990513 A CN112990513 A CN 112990513A CN 202110400353 A CN202110400353 A CN 202110400353A CN 112990513 A CN112990513 A CN 112990513A
Authority
CN
China
Prior art keywords
target
user
information
appointment
replaced
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN202110400353.0A
Other languages
Chinese (zh)
Inventor
柳耀斌
周乃宝
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Lianren Healthcare Big Data Technology Co Ltd
Original Assignee
Lianren Healthcare Big Data Technology Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Lianren Healthcare Big Data Technology Co Ltd filed Critical Lianren Healthcare Big Data Technology Co Ltd
Priority to CN202110400353.0A priority Critical patent/CN112990513A/en
Publication of CN112990513A publication Critical patent/CN112990513A/en
Pending legal-status Critical Current

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06316—Sequencing of tasks or work
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • General Business, Economics & Management (AREA)
  • Tourism & Hospitality (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • General Physics & Mathematics (AREA)
  • Health & Medical Sciences (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • Development Economics (AREA)
  • Theoretical Computer Science (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Biomedical Technology (AREA)
  • Epidemiology (AREA)
  • General Health & Medical Sciences (AREA)
  • Medical Informatics (AREA)
  • Primary Health Care (AREA)
  • Public Health (AREA)
  • Medical Treatment And Welfare Office Work (AREA)

Abstract

The embodiment of the invention discloses an information processing method, an information processing device, electronic equipment and a storage medium, wherein the method comprises the following steps: acquiring current appointment information of a current user to be treated, wherein the current appointment information comprises a target appointment treatment time period; if the actual interval duration between the ending time of the target appointment seeing-time period and the current time is less than the preset waiting duration, sending time period updating information to a target terminal corresponding to the current user to be seen; when a target replacement clinic time interval fed back by a target terminal is received, determining at least one to-be-replaced clinic user corresponding to the target replacement clinic time interval; determining a target to-be-replaced visiting user, and sending time interval replacement information to a target terminal corresponding to the target to-be-replaced visiting user; and if the feedback information fed back by the target terminal is detected to be consistent with the preset feedback information, interchanging the to-be-replaced appointment time period of the target to-be-replaced doctor with the target appointment time period of the current to-be-doctor.

Description

Information processing method, information processing device, electronic equipment and storage medium
Technical Field
The embodiment of the invention relates to the technical field of information processing, in particular to an information processing method and device, electronic equipment and a storage medium.
Background
Nowadays, with the development of the information age, patients have basically realized registration on the internet anytime and anywhere, and the time for queuing and registering at the site is reduced. However, since the actual situation of the scene on the day of the visit is unclear, the user often needs to arrive at the hospital in advance to wait. According to statistics, the average treatment waiting time of the treatment user far exceeds the treatment time of the user. In addition, when a user is on the way to a hospital, the user cannot arrive at the hospital at the reserved visiting time due to emergency situations such as traffic congestion and the like, and only can make a number retreat on the internet, and the user may not be able to reserve the current number source by re-reserving and registering. Even when the time from the user to the visit is shorter than the preset time, for example, 30 minutes, the user cannot make a number call on the internet, and only can get a number first in a hospital and make a number call, the process is complicated, and a case that the user cannot make a appointment on the day may exist, which causes inconvenience to the visit of the user.
Disclosure of Invention
The embodiment of the invention provides an information processing method, an information processing device, electronic equipment and a storage medium, which are used for replacing a scheduled treatment time period of a user to be treated, improving the treatment probability of the user to be treated and improving the user experience.
In a first aspect, an embodiment of the present invention provides an information processing method, where the method includes:
acquiring current appointment information of a current user to be treated, wherein the current appointment information comprises a target appointment treatment time period;
if the actual interval duration between the ending time of the target appointment seeing-time period and the current time is less than the preset waiting duration, sending time period updating information to a target terminal corresponding to the current user to be seen-time to remind the current user to be seen-time to update the target appointment seeing-time period;
when a target replacement clinic time interval fed back by the target terminal is received, determining at least one to-be-replaced clinic user corresponding to the target replacement clinic time interval;
determining a target to-be-replaced visiting user from the at least one to-be-replaced visiting user, and sending time interval replacement information to a target terminal corresponding to the target to-be-replaced visiting user;
and if the feedback information fed back by the target terminal is detected to be consistent with preset feedback information, updating the to-be-replaced appointment seeing time period of the target to-be-replaced seeing-patient user based on the target appointment seeing-patient time period, and updating the target appointment seeing-patient time period based on the to-be-replaced appointment seeing-patient time period.
In a second aspect, an embodiment of the present invention further provides an information processing apparatus, where the apparatus includes:
the system comprises a current appointment information acquisition module, a target appointment time period acquisition module and a current appointment information acquisition module, wherein the current appointment information acquisition module is used for acquiring current appointment information of a current user to be treated, and the current appointment information comprises the target appointment time period;
the time interval updating information sending module is used for sending time interval updating information to a target terminal corresponding to the current user to be diagnosed to remind the current user to be diagnosed to update the target appointment time interval if the actual interval time between the ending time of the target appointment time interval and the current time is less than the preset waiting time;
the to-be-replaced visiting user determining module is used for determining at least one to-be-replaced visiting user corresponding to the target replacement visiting time period when the target replacement visiting time period fed back by the target terminal is received;
the time interval replacement information sending module is used for determining a target clinic user to be replaced from the at least one clinic user to be replaced and sending time interval replacement information to a target terminal corresponding to the target clinic user to be replaced;
and the appointment seeing-in time period replacing module is used for updating the to-be-replaced appointment seeing-in time period of the target to-be-replaced seeing-in user based on the target appointment seeing-in time period and updating the target appointment seeing-in time period based on the to-be-replaced appointment seeing-in time period if the feedback information fed back by the target terminal is detected to be consistent with preset feedback information.
In a third aspect, an embodiment of the present invention further provides an electronic device, where the electronic device includes:
one or more processors;
a storage device for storing one or more programs,
when the one or more programs are executed by the one or more processors, the one or more processors implement the information processing method according to any one of the embodiments of the present invention.
In a fourth aspect, the present invention further provides a storage medium containing computer-executable instructions, which when executed by a computer processor, are used for executing the information processing method according to any one of the embodiments of the present invention.
According to the technical scheme of the embodiment of the invention, the current appointment information of the current user to be treated is obtained, and if the actual interval time between the ending time of the target appointment treatment time period and the current time is less than the preset waiting time, the time period updating information is sent to the target terminal corresponding to the current user to be treated, so that the current user to be treated is reminded to update the target appointment treatment time period. When the target replacement clinic time interval fed back by the target terminal is received, at least one clinic user to be replaced corresponding to the target replacement clinic time interval is determined, the clinic user to be replaced is determined from the at least one clinic user to be replaced, and time interval replacement information is sent to the target terminal corresponding to the clinic user to be replaced. And if the feedback information of the target terminal is detected to be consistent with the preset feedback information, interchanging the to-be-replaced appointment time period of the target to-be-replaced doctor with the target appointment time period of the current to-be-doctor. By the technical scheme of the embodiment of the invention, the target appointment time period of the current user to be treated can be updated, so that the current user to be treated can treat the doctor in the updated appointment time period, and the experience degree of the user is improved.
Drawings
In order to more clearly illustrate the technical solutions of the exemplary embodiments of the present invention, a brief description is given below of the drawings used in describing the embodiments. It should be clear that the described figures are only views of some of the embodiments of the invention to be described, not all, and that for a person skilled in the art, other figures can be derived from these figures without inventive effort.
Fig. 1 is a schematic flowchart of an information processing method according to a first embodiment of the present invention;
FIG. 2 is a flowchart illustrating an information processing method according to a second embodiment of the present invention;
FIG. 3 is a diagram of an information handling system according to a third embodiment of the present invention;
FIG. 4 is a schematic structural diagram of an information processing apparatus according to a fourth embodiment of the present invention;
fig. 5 is a schematic structural diagram of an electronic device in a fifth embodiment of the present invention.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention. It should be further noted that, for the convenience of description, only some of the structures related to the present invention are shown in the drawings, not all of the structures.
Example one
Fig. 1 is a flowchart of an information processing method according to an embodiment of the present invention, where the embodiment is applicable to a case where a scheduled visit time period of a user to be visited is replaced, and the method may be executed by an information processing apparatus, and the apparatus may be implemented in a form of software and/or hardware.
As shown in fig. 1, the information processing method according to the embodiment of the present invention specifically includes the following steps:
and S110, acquiring the current appointment information of the current user to be treated.
Wherein the current appointment information comprises a target appointment time period. And (4) registering the user to be treated in advance, and generating registration information corresponding to the user, namely the appointment treatment information. The appointment information includes appointment date, appointment hospital, appointment department, appointment doctor, basic information of the user to be treated (user name, user identification number, user mobile phone number, etc.), etc. The user to be treated who is currently treated is taken as the current user to be treated, and the user to be treated can be treated on the day of the appointment date of the user to be treated.
The current appointment information refers to appointment contents generated based on the registration condition of the current user to be attended, such as an appointment hospital, an appointment department, an appointment doctor, a target appointment period, and the like. The target appointment time period refers to an appointment time period determined when the current user to be attended registers, such as 3:00-4:00 in the afternoon.
Specifically, the current appointment information of the current user to be treated is acquired, and preparation is made for subsequently judging whether time interval update information is sent to the target terminal corresponding to the current user to be treated.
And S120, if the actual interval duration between the ending time of the target appointment time period and the current time is less than the preset waiting duration, sending time period updating information to the target terminal corresponding to the current user to be treated so as to remind the current user to be treated to update the target appointment time period.
The ending time of the target appointment seeing-eye time period refers to ending time in the target appointment seeing-eye time period, for example, the target appointment seeing-eye time period is 3:00-4:00 pm, and the corresponding ending time is 4:00 pm. The preset waiting time period refers to a preset waiting time period, such as 30 minutes. The current time refers to the current time (here, the time refers to beijing, and of course, the current time can be adaptively changed according to the current location). The time period update information refers to update information of a scheduled visit time period for the target.
Specifically, when the interval duration between the ending time of the target appointment time period and the current time is less than the preset waiting time, the time updating information is sent to the target terminal corresponding to the current user to be attended in a preset information sending mode, so that the current user to be attended is reminded to update the target appointment time period. Optionally, the preset information sending mode may be a short message, a push message, a call voice, or the like. The specific implementation is not specifically limited herein. By sending the time period updating information to the current user to be treated, the current user to be treated can be reminded to update the target appointment treatment time period, and the problem that the current user to be treated cannot treat the patient because the current user to be treated cannot reach the hospital in the target appointment treatment time period is avoided.
S130, when the target replacement clinic time interval fed back by the target terminal is received, determining at least one to-be-replaced clinic user corresponding to the target replacement clinic time interval.
The target replacement diagnosis time period refers to a time period which can replace the target appointment diagnosis time period and is selected by the current to-be-diagnosed user. The user to be replaced and seen refers to the corresponding user in the target replacement and seen time period.
Specifically, the target replacement visit time period fed back by the target terminal is received. Optionally, the method for receiving the information of the target replacement clinic time interval may be determined according to the method for sending the time interval update information, for example, when the method for sending the time interval update information is a short message, the target replacement clinic time interval fed back by the current clinic user based on the short message may be received. The method for receiving the information of the target replacement clinic time interval is a self-defined condition, for example, when the method for sending the period update information is a short message, the target replacement clinic time interval fed back by the user is received based on the information processing system. The information processing system is a system which can register on line by a user, record the appointment information and basic information (user name, telephone number, identity card number and the like) of the user and send time interval update information. After the target replacement clinic time interval fed back by the target terminal is received, at least one clinic user to be replaced corresponding to the target clinic time interval is determined, and preparation work is made for sending time interval replacement information to the clinic user to be replaced subsequently.
S140, determining a target clinic user to be replaced from the at least one clinic user to be replaced, and sending time interval replacement information to a target terminal corresponding to the target clinic user to be replaced.
The time interval replacement information refers to information for replacing the current visiting time interval of the user to be visited with the scheduled visiting time interval of the target visiting time interval to be replaced.
Specifically, the target appointment time period may include a plurality of to-be-replaced visiting users, the target to-be-replaced visiting user is determined from the plurality of to-be-replaced visiting users, and time period replacement information is sent to the target terminal corresponding to the target to-be-replaced visiting user to inquire whether the target to-be-replaced visiting user can replace the appointment time period.
Optionally, the target to-be-replaced visiting user may be one or more than one. When the number of the target to-be-replaced visiting users is one, one to-be-replaced visiting user can be randomly selected as the target to-be-replaced visiting user, or the visiting users can be sequenced according to the registration sequence of the to-be-replaced visiting users, and the visiting user with the sequence number being the previous to-be-replaced visiting user is taken as the target to-be-replaced visiting user. When the number of the target users to be replaced is multiple, a preset number of the users to be replaced may be randomly chosen as the target users to be replaced, or the users to be replaced in the previous preset number may be determined as the target users to be replaced according to the serial number of the users to be replaced. Of course, each of the users to be replaced may be the target user to be replaced. Specifically, the determining a target to-be-replaced visiting user from the at least one to-be-replaced visiting user, and sending time interval replacement information to a target terminal corresponding to the target to-be-replaced visiting user includes: and taking each clinic user to be replaced as a target clinic user to be replaced, and sending time interval replacement information to a target terminal corresponding to each clinic user to be replaced.
Specifically, each to-be-replaced visiting user is used as a target to-be-replaced visiting user, time interval replacement information is sent to the corresponding target terminal, and reply information of the target terminal of the target to-be-replaced visiting user is waited. If the time interval replacement information is sent to only one target terminal corresponding to the target to-be-replaced visiting user, when the user does not check the mobile phone, the time interval replacement information cannot be replied in time. And time interval replacement information is sent to a plurality of target to-be-replaced visiting users, so that the phenomenon can be avoided, and the replying efficiency of the target to-be-replaced visiting users is improved.
S150, if the feedback information fed back by the target terminal is detected to be consistent with preset feedback information, updating the to-be-replaced appointment visiting time period of the target to-be-replaced visiting user based on the target appointment visiting time period, and updating the target appointment visiting time period based on the to-be-replaced visiting time period.
The target terminal refers to a terminal of a user to be replaced and treated. The feedback information refers to information whether the target to-be-replaced visiting user agrees to the replacement or not according to the feedback of the time interval replacement information, and includes an identifier of the agreed time interval replacement or an identifier of the unapproved time interval replacement, such as agreement and unapproved replacement, or represents agreement and replacement by identifier 1 and identifier 2 represents unapproved replacement. The preset feedback information refers to preset feedback information, and optionally, the preset feedback information is replaced by agreement, or the identifier 1 represents agreement, and the identifier 2 represents disagreement. The preset feedback information and the mark or the specific text content between the feedback information have a corresponding relation.
Specifically, when the feedback information of the target terminal is detected, the feedback information is compared with the preset feedback information, and when the feedback information is consistent with the preset feedback information, the to-be-replaced appointment visiting time period of the target to-be-replaced visiting user and the target appointment visiting time period of the current to-be-visited user are exchanged. By the method, the waiting time of the current user to be diagnosed is increased, and the problem that the current user to be diagnosed cannot arrive at the hospital in the target appointment diagnosis time period due to reasons such as traffic jam on the road and the like is solved.
In this embodiment of the present invention, if it is detected that the feedback information fed back by the target terminal is consistent with preset feedback information, updating the to-be-replaced scheduled seeing-eye period of the target to-be-replaced visiting-eye user based on the target scheduled seeing-eye period, and updating the target scheduled seeing-eye period based on the to-be-replaced visiting-eye period include: and if the feedback information fed back by any one target terminal is consistent with the preset feedback information, canceling the time interval replacement information displayed on other terminals except the target terminal.
Specifically, when the feedback information fed back by any one of the target terminals is received and is consistent with the preset feedback information, the time interval replacement information displayed on the other terminals except the target terminal is cancelled. Optionally, when the feedback information fed back by any one target terminal is received and is consistent with the preset feedback information, the time interval replacement completed information is sent to other terminals except the target terminal. And informing the target to-be-replaced diagnosis user corresponding to other terminals that the scheduled diagnosis time period replacement is finished.
According to the technical scheme of the embodiment of the invention, the current appointment information of the current user to be treated is obtained, and if the actual interval time between the ending time of the target appointment treatment time period and the current time is less than the preset waiting time, the time period updating information is sent to the target terminal corresponding to the current user to be treated, so that the current user to be treated is reminded to update the target appointment treatment time period. When the target replacement clinic time interval fed back by the target terminal is received, at least one clinic user to be replaced corresponding to the target replacement clinic time interval is determined, the clinic user to be replaced is determined from the at least one clinic user to be replaced, and time interval replacement information is sent to the target terminal corresponding to the clinic user to be replaced. And if the feedback information of the target terminal is detected to be consistent with the preset feedback information, interchanging the to-be-replaced appointment time period of the target to-be-replaced doctor with the target appointment time period of the current to-be-doctor. By the technical scheme of the embodiment of the invention, the target appointment time period of the current user to be treated can be updated, so that the current user to be treated can treat the doctor in the updated appointment time period, and the experience degree of the user is improved.
On the basis of the above technical solution, after the obtaining of the current appointment information of the current user to be treated, the method further includes: and when the interval duration between the starting moment of the target appointment seeing-patient time period and the current moment is less than the preset reminding duration, sending the seeing-patient reminding information to the target terminal corresponding to the current user to be seen.
Wherein, the preset reminding time length can be 30 minutes. It should be noted that the time lengths of the preset reminding time and the preset waiting time may be the same or different. For example, the target appointment visiting time period is 3:00-4:00 in the afternoon, and if the preset reminding time is 60 minutes, the current time is 2:01 in the afternoon, the visiting reminding information is sent to the target terminal corresponding to the current user to be visited. And if the preset waiting time is 60 minutes, sending time interval updating information to a target terminal corresponding to the current user to be seen when the current time is 3:01 afternoon. The visit reminding information is information for reminding the user of the visit.
Specifically, when the interval duration between the starting time of the target appointment-taking time period and the current time is less than the preset reminding duration, the appointment-taking reminding message is sent to the target terminal corresponding to the current user to be called, the current user to be called is reminded, the current time can be sent to the hospital, and the situation that the current user to be called forgets the appointment-taking due to other things is avoided. Of course, the preset reminding time length and the preset waiting time length can be set according to actual conditions.
Optionally, after the sending the visit reminding information to the target terminal corresponding to the current user to be visited, the method further includes: if the time interval between the sending time of the sent visit reminding information and the current time reaches the preset early warning time and the fact that the current user to be visited reads the visit reminding information is not detected, sending early warning information to a target terminal corresponding to the current user to be visited; the early warning information comprises a route and a travel mode; the route is determined based on preset user position information of a user to be visited at present and hospital position information of the hospital reserved for visiting, and the travel mode is determined based on the distance between the user position information and the hospital position information.
The preset early warning duration refers to a duration set when the duration between the sending time of the visit reminding information and the current time reaches the preset early warning duration, and the current visit user can send the early warning information to the current visit user without detecting that the current visit user reads the visit reminding information. The early warning information is used for reminding the user to check the diagnosis reminding information, and the early warning information comprises a route and a trip mode, so that the trip of the user is convenient to remind.
Specifically, when the time interval between the sending time of the sent visit reminding information and the current time is detected to reach the early warning time, and the reading record of the current user to be visited on the visit reminding information is not detected, the early warning information is sent to the target terminal corresponding to the current user to be visited, the user is reminded to check the visit reminding information, the travel mode and the route can be checked based on the early warning information, and the user can conveniently select the route. Optionally, the presenting mode comprises walking, bicycle riding, electric bicycle riding, car taking and the like. The route is determined based on the user location information of the current user to be visited which is set in advance and the hospital location information of the hospital for scheduled visit. The early warning information is sent, so that the current user to be treated is reminded again, the route and the appearance mode included in the early warning information can be conveniently selected by the user, and the user experience is improved.
Example two
Fig. 2 is a schematic flow chart of an information processing method provided in an embodiment of the present invention, and the embodiment of the present invention is a refinement of step 140 on the basis of an alternative to the foregoing embodiment, and the refinement process is specifically set forth in the embodiment of the present invention. Technical terms identical or similar to those of the above embodiments will not be described again.
As shown in fig. 2, the information processing method according to the embodiment of the present invention specifically includes the following steps:
and S210, acquiring the current appointment information of the current user to be treated.
And S220, if the actual interval time between the ending time of the target appointment time period and the current time is less than the preset waiting time, sending time period updating information to the target terminal corresponding to the current user to be treated so as to remind the current user to be treated to update the target appointment time period.
And S230, when the target replacement clinic time interval fed back by the target terminal is received, determining at least one to-be-replaced clinic user corresponding to the target replacement clinic time interval.
And S240, determining the target clinic user to be replaced according to the appointment clinic serial number of at least one clinic user to be replaced.
The appointment visiting sequence number refers to a sequence number of at least one to-be-replaced visiting user in the to-be-replaced appointment visiting time period, and the determination mode of the sequence number can be determined according to the registration time sequence of the to-be-replaced visiting user.
Specifically, the target user to be replaced is determined according to the appointment visiting sequence number of at least one user to be replaced, optionally, the user to be replaced with the appointment visiting sequence number before is determined as the target user to be replaced, and of course, the user to be replaced with the appointment visiting sequence number after can also be used as the target user to be replaced.
And S250, sending time interval replacement information to the target terminal corresponding to the target to-be-replaced visiting user.
And S260, if the feedback information fed back by the target terminal is detected to be consistent with preset feedback information, updating the to-be-replaced appointment time period of the target to-be-replaced appointment user based on the target appointment time period, and updating the target appointment time period based on the to-be-replaced appointment time period.
In the embodiment of the invention, if the feedback information fed back by the target terminal is not consistent with the preset feedback information, determining the appointment visiting sequence number of the target user to be replaced and visiting the doctor corresponding to the target terminal, determining the user to be replaced and visiting the doctor corresponding to the next appointment visiting sequence number adjacent to the appointment visiting sequence number, and taking the user to be replaced and visiting the doctor as the target user to be replaced and visiting the doctor; sending time interval replacement information to a target terminal corresponding to the target to-be-replaced visiting user, and detecting whether feedback information fed back by the target terminal is consistent with preset feedback information; and if the preset appointment sequence numbers are inconsistent, repeatedly determining the appointment seeing sequence numbers of the target users to be replaced corresponding to the target terminals, determining the next appointment seeing sequence number adjacent to the appointment seeing sequence number according to the appointment seeing sequence numbers, and determining the target users to be replaced according to the next appointment seeing sequence number.
Specifically, when it is detected that the feedback information fed back by the target terminal is inconsistent with the preset feedback information, it is indicated that the target to-be-replaced user corresponding to the target terminal does not agree with the replacement appointment time period. And then determining the appointment seeing sequence number of the target user to be replaced corresponding to the target terminal, and determining the user to be replaced corresponding to the next appointment seeing sequence number adjacent to the appointment seeing sequence number, wherein the next appointment seeing sequence number is determined according to the appointment seeing sequence number of the target user to be replaced. For example, when the appointment visit number of the target to-be-replaced visit user is the last, the next adjacent appointment visit number refers to a number before the appointment visit number. And when the next appointment seeing-patient serial number is determined, determining the corresponding seeing-patient user to be replaced, and taking the user to be replaced as the target seeing-patient user to be replaced. And sending time interval replacement information to a target terminal corresponding to the target to-be-replaced visiting user, detecting whether feedback information fed back by the target terminal is consistent with preset feedback information, and repeating the subsequent steps of determining the appointment visiting sequence number of the target to-be-replaced visiting user and the like when the feedback information is inconsistent with the preset feedback information. And when the feedback information fed back by the target terminal is consistent with the preset feedback information or the terminals corresponding to all the to-be-replaced visiting users in the current to-be-replaced visiting period send the feedback information, but the feedback information is inconsistent with the preset feedback information, stopping sending the time period replacing information. Optionally, at this time, next period update information (for example, other to-be-replaced visiting periods outside the current to-be-replaced visiting period) may be sent to the current to-be-visited user, and certain information of the next period update information of the current to-be-visited user is received, so as to use at least one to-be-replaced visiting user in the to-be-replaced visiting period in the period update information as the target to-be-replaced visiting user, and send period replacement information to the target to-be-replaced visiting user. By the method, the probability of replacing the target appointment visiting time period of the current user to be visited is improved.
If all the target to-be-replaced visiting users do not agree with the replacement appointment visiting time period, prompting the current visiting user in the following way, specifically, if traversing each target to-be-replaced visiting user and not receiving feedback information consistent with the preset feedback information, sending preset prompting information to a target terminal corresponding to the current visiting user; the preset prompting information comprises cancellation prompting sub-information and time interval replacement sub-information.
The preset prompting information is information for prompting the current user to be treated, and comprises prompting sub-information for canceling the target appointment treatment time period and sub-information for replacing the target appointment treatment time period. The sub-information for replacing the target appointment time period refers to sub-information for replacing the target appointment time period with other replacement time periods except the replacement time period corresponding to the current to-be-replaced visiting user.
Specifically, when the feedback information of all the users to be replaced and treated is inconsistent with the preset feedback information, preset prompt information is sent to the target terminal corresponding to the current user to be treated, so as to remind the current user to be treated. When the preset prompt message is the cancel prompt sub-message, prompting that the current user to be treated is not allowed to replace the appointed treatment time period within the treatment time period to be replaced. When the preset prompt message is the time interval replacement sub-message, prompting that the current to-be-treated user can select from other time intervals except the currently selected to-be-replaced treatment time interval so as to replace the appointed treatment time interval.
In the embodiment of the present invention, the preset prompting information includes a cancellation prompting sub-information and a time interval replacement sub-information. Different operations are performed for two different sub-information:
firstly, if the time interval replacement sub-information fed back by the target terminal is received, the target to-be-replaced diagnosis user corresponding to the target replacement diagnosis time interval is determined according to the target replacement diagnosis time interval in the time interval replacement sub-information.
Specifically, time interval replacement sub-information fed back by a target terminal of a current user to be seen is received, the step of determining the target user to be replaced based on the target replacement time interval is repeatedly executed according to the target replacement time interval in the time interval replacement sub-information, time interval replacement information is sent to the target terminal corresponding to the target user to be replaced, feedback information fed back by the target terminal is received, comparison with preset feedback information is carried out, and whether the target appointed time interval is replaced or not is determined. Through the mode, the replacement probability of the target appointment seeing-time period of the current user to be seen can be increased, and the experience degree of the user is improved.
Secondly, if an instruction corresponding to the prompt cancellation sub-information fed back by the target terminal is received, the current appointment information of the current user to be treated is cancelled.
Specifically, if an instruction corresponding to the cancellation prompt sub-information, which is fed back by a target terminal corresponding to the current user to be treated, is received, the current appointment treatment information of the current user to be treated is cancelled based on the instruction, so that the registration of the current user to be treated is cancelled.
According to the technical scheme of the embodiment of the invention, the current appointment information (including the target appointment time period) of the current user to be treated is obtained, the actual interval time between the ending time of the target appointment time period and the current time is judged to be less than the preset waiting time, and the time period updating information is sent to the target terminal of the current user to be treated, so that the current user to be treated is reminded to update the target appointment time period. When the target replacement clinic time interval fed back by the target terminal is received, at least one to-be-replaced clinic user corresponding to the target replacement clinic time interval is determined, determining the target clinic user to be replaced according to the appointment clinic serial number of at least one clinic user to be replaced, improving the accuracy of the determination of the target clinic user to be replaced, and when the feedback information fed back by the target to-be-replaced visiting user is different from the preset feedback information, the next adjacent appointment visiting sequence number can be determined based on the appointment visiting sequence number of the current target to-be-replaced visiting user, and determines the corresponding target user to be treated based on the next appointment treatment serial number, sends time interval replacement information to the target user to be replaced, the feedback information of the target to-be-replaced visiting user is received, the determining sequence of the target to-be-replaced visiting user is improved, and the accuracy of determining the target to-be-replaced visiting user is guaranteed. And sending time interval replacement information to a target terminal corresponding to the target to-be-replaced visiting user, and exchanging the to-be-replaced appointed visiting time interval of the target to-be-replaced visiting user with the target appointed visiting time interval of the current to-be-visited user if the feedback information of the target terminal is detected to be consistent with the preset feedback information. By the technical scheme of the embodiment of the invention, the target appointment time period of the current user to be treated can be updated, so that the current user to be treated can treat the doctor in the updated appointment time period, and the experience degree of the user is improved.
EXAMPLE III
Fig. 3 is a schematic diagram of an information processing system in an embodiment of the present invention, and the information processing system provided in the embodiment of the present invention may execute the information processing method in the foregoing embodiment. The information processing system comprises a management terminal, a client and a data platform.
The management terminal is used for managing the attendance information of departments and doctors of the hospital, namely, inputting, modifying, deleting, inquiring and other operations, and the management terminal uploads the attendance information of the departments and the doctors of the hospital to the data platform and displays the information on the client side so that a user can select the departments and the doctors to make appointment registration on the client side based on the requirement of the user.
The client is used for collecting the data of the patient, updating the diagnosis condition of the department in real time, displaying and collecting the change of the diagnosis condition of the department and the related information of the current patient, the user makes a corresponding appointment registration on the client, and the client uploads the appointment registration information of the user to the data platform.
And the data platform is used for receiving information of each department of the hospital and the doctor on duty at the management end and appointment registration information fed back by the client. The information collected by the management terminal is stored in a database, is updated regularly or in real time and is sent to the client terminal in real time so as to display the information on duty of each department and doctor of the hospital for the user of the client terminal to inquire and make appointment.
After the management hospital manager inputs scheduling information of a certain day, such as time period, department, consulting room, position and the like, through the management terminal, a user can register doctors of a certain department through various channel modes, and when registration is completed, a clinic number generated according to a registration sequence is generated and has a reserved clinic time period. For example, the visit period of XX day 3:00-4:00 in afternoon is reserved by the user A and the user B, and the user A is serial number 1 and the user B is serial number 2. When the user a registers on the client, the client may store location information (usually a residence or office place preset for the user) when the registration of the user a is completed, where the location information is used to calculate the time when the patient arrives at the hospital (the patient registered through other channels may perform corresponding calculation and reminding through the residence location in the patient information). The distance can be calculated by performing calculation based on the acquired location information and the address information of the hospital. Optionally, if the distance is not more than 2 km (2 km is a preset distance, which can be set according to actual conditions), the data platform calculates the following travel modes: cycling, walking, getting on, driving and public transportation. Each of these modes will correspondingly give a time period required for arrival, i.e. the fastest and usually slowest arrival time, e.g. 10-15 min for cycling to reach the hospital, 20min for walking and 8min for driving. And then correspondingly storing the data obtained by the calculation of the data platform, and obtaining the slowest arrival mode, if the walking needs 20min, subtracting the traffic time such as 20min from the end time of the target appointment visit period of the patient by the information processing system, and then subtracting the reserved time such as 10min (which can be set by a client), namely, sending a push message at 30min before the patient A visits at any point, and when the patient A is not detected to check the push message within the preset time such as 5min, namely the information processing system does not receive the active message of the patient A after the push message is sent, sending a reminding short message by the information processing system, wherein the content of the short message comprises various traffic mode information and hospital department information. The information processing system can also inform the calculated various traffic information to the patient in time by automatically dialing the voice call, and urge the patient to go out for medical treatment. The specific reminding mode of the short message and the telephone can be set. Reminding the patient A to see a doctor in time and opening the client to obtain the optimal travel scheme.
Optionally, the patient a travel mode selection does not recommend walking and cycling when the distance exceeds 2 km. Similarly, the push message of the visit can be acquired in the manner described above. And confirming the departure by using the client, and performing one-key navigation by selecting a certain mode (the navigation mode can be map navigation for selecting a third party, such as a Gauss map, a Baidu map and the like, or map navigation for planning a path through a starting point and an end point by using a map carried by the client system). On the way to the hospital, patient a may receive a reminder of the latest progress of the appointment information in real time. If the patient suddenly encounters traffic jam, (according to the road condition information and the big data, the time required for the patient to reach the target place from the current position is calculated in real time and is not enough to catch up with the previously reserved treatment time, the system sends a missed treatment time prompt to the patient A, seeks whether the patient A sends a treatment number for help to the system, and after the patient A agrees to send the revised treatment number), the patient can send target reservation treatment time period replacement help-seeking information to the information processing system, the information processing system pushes the treatment adjustment information of the time period to the target terminal of the patient to be replaced in the replacement treatment time period after receiving the help-seeking information, and when the feedback information fed back by the target terminal of the patient to be replaced is accepted, the patient A and the reserved treatment time period (which can also be a reservation treatment number) of the patient to be replaced are replaced. Patient a does not have to be anxious to re-register or delay the time of other patients' visits after the scheduled visit period changes. The efficiency of seeing a doctor has been improved.
Example four
Fig. 4 is a schematic structural diagram of an information processing apparatus according to an embodiment of the present invention, where the information processing apparatus according to the embodiment of the present invention can execute an information processing method according to any embodiment of the present invention, and has functional modules and beneficial effects corresponding to the execution method. The device includes: a current appointment information acquisition module 410, a time period update information transmission module 420, a to-be-replaced appointment user determination module 430, a time period replacement information transmission module 440 and an appointment time period replacement module 450; wherein:
a current appointment information obtaining module 410, configured to obtain current appointment information of a current user to be attended, where the current appointment information includes a target appointment time period; a time interval update information sending module 420, configured to send time interval update information to a target terminal corresponding to the current user to be diagnosed to remind the current user to be diagnosed to update the target appointment time interval if an actual interval time between an ending time of the target appointment time interval and the current time is less than a preset waiting time; a to-be-replaced visiting user determining module 430, configured to determine, when a target replacement visiting time period fed back by the target terminal is received, at least one to-be-replaced visiting user corresponding to the target replacement visiting time period; a time interval replacement information sending module 440, configured to determine a target clinic user to be replaced from the at least one clinic user to be replaced, and send time interval replacement information to a target terminal corresponding to the target clinic user to be replaced; a scheduled seeing time period replacing module 450, configured to update the to-be-replaced scheduled seeing time period of the target to-be-replaced seeing-doctor user based on the target scheduled seeing-doctor time period and update the target scheduled seeing-doctor time period based on the to-be-replaced scheduled seeing-doctor time period if it is detected that the feedback information fed back by the target terminal is consistent with preset feedback information.
Further, the period replacement information transmitting module 440 includes:
and the information sending submodule is used for taking each clinic user to be replaced as a target clinic user to be replaced and sending time interval replacement information to a target terminal corresponding to each clinic user to be replaced.
Further, the appointment period replacing module 450 includes:
and the time interval replacement information cancellation submodule is used for canceling the time interval replacement information displayed on other terminals except the target terminal if the feedback information fed back by any one target terminal is consistent with the preset feedback information.
Further, the period replacement information transmitting module 440 includes:
and the target to-be-replaced diagnosis user determining submodule is used for determining the target to-be-replaced diagnosis user according to the appointment diagnosis serial number of at least one to-be-replaced diagnosis user.
Further, the apparatus comprises:
a first user determination module, configured to, if it is detected that the feedback information fed back by the target terminal is inconsistent with preset feedback information, determine a scheduled visiting sequence number of the target to-be-replaced visiting user corresponding to the target terminal, determine a to-be-replaced visiting user corresponding to a next scheduled visiting sequence number adjacent to the scheduled visiting sequence number, and take the to-be-replaced visiting user as the target to-be-replaced visiting user
The feedback information detection module is used for sending time interval replacement information to a target terminal corresponding to the target to-be-replaced visiting user and detecting whether feedback information fed back by the target terminal is consistent with preset feedback information;
and the second user determination module is used for repeatedly determining the appointment seeing sequence number of the target to-be-replaced seeing-patient user corresponding to the target terminal if the target to-be-replaced seeing-patient user is inconsistent with the preset seeing-patient user, determining the next appointment seeing-patient sequence number adjacent to the appointment seeing-patient sequence number according to the appointment seeing-patient sequence number, and determining the target to-be-replaced user based on the next appointment seeing-patient sequence number.
Further, the apparatus comprises:
the preset prompting information sending module is used for sending preset prompting information to a target terminal corresponding to the current user to be treated if the user to be treated is traversed and the feedback information consistent with the preset feedback information is not received; the preset prompting information comprises cancellation prompting sub-information and time interval replacement sub-information.
Further, the apparatus comprises:
and the third user determination module is used for repeatedly executing and determining the target to-be-replaced diagnosis user corresponding to the target replacement diagnosis time period according to the target replacement diagnosis time period in the time period replacement sub-information if the time period replacement sub-information fed back by the target terminal is received.
Further, the apparatus comprises:
and the current appointment information cancellation module is used for canceling the current appointment information of the current user to be treated if an instruction corresponding to the cancellation prompt sub-information fed back by the target terminal is received.
Further, the apparatus comprises:
and the visit reminding information sending module is used for sending the visit reminding information to the target terminal corresponding to the current user to be visited when the interval duration between the starting moment of the target appointment visit period and the current moment is less than the preset reminding duration.
Further, the apparatus comprises:
the early warning information sending module is used for sending early warning information to a target terminal corresponding to the current visit user if the time interval between the sending time of the sent visit reminding information and the current time reaches the preset early warning time and the fact that the current visit user reads the visit reminding information is not detected; the early warning information comprises a route and a travel mode; the route is determined based on preset user position information of a first target user and hospital position information of the appointment hospital, and the travel mode is determined based on the distance between the user position information and the hospital position information.
According to the technical scheme of the embodiment of the invention, the current appointment information of the current user to be treated is obtained, and if the actual interval time between the ending time of the target appointment treatment time period and the current time is less than the preset waiting time, the time period updating information is sent to the target terminal corresponding to the current user to be treated, so that the current user to be treated is reminded to update the target appointment treatment time period. When the target replacement clinic time interval fed back by the target terminal is received, at least one clinic user to be replaced corresponding to the target replacement clinic time interval is determined, the clinic user to be replaced is determined from the at least one clinic user to be replaced, and time interval replacement information is sent to the target terminal corresponding to the clinic user to be replaced. And if the feedback information of the target terminal is detected to be consistent with the preset feedback information, interchanging the to-be-replaced appointment time period of the target to-be-replaced doctor with the target appointment time period of the current to-be-doctor. By the technical scheme of the embodiment of the invention, the target appointment time period of the current user to be treated can be updated, so that the current user to be treated can treat the doctor in the updated appointment time period, and the experience degree of the user is improved.
It should be noted that, the modules and sub-modules included in the apparatus are merely divided according to functional logic, but are not limited to the above division as long as the corresponding functions can be implemented; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the embodiment of the invention.
EXAMPLE five
Fig. 5 is a schematic structural diagram of an electronic device according to an embodiment of the present invention. FIG. 5 illustrates a block diagram of an exemplary electronic device 50 suitable for use in implementing embodiments of the present invention. The electronic device 50 shown in fig. 5 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiment of the present invention.
As shown in fig. 5, electronic device 50 is embodied in the form of a general purpose computing device. The components of the electronic device 50 may include, but are not limited to: one or more processors or processing units 501, a system memory 502, and a bus 503 that couples the various system components (including the system memory 502 and the processing unit 501).
Bus 503 represents one or more of any of several types of bus structures, including a memory bus or memory controller, a peripheral bus, an accelerated graphics port, a processor, or a local bus using any of a variety of bus architectures. By way of example, such architectures include, but are not limited to, Industry Standard Architecture (ISA) bus, micro-channel architecture (MAC) bus, enhanced ISA bus, Video Electronics Standards Association (VESA) local bus, and Peripheral Component Interconnect (PCI) bus.
Electronic device 50 typically includes a variety of computer system readable media. Such media may be any available media that is accessible by electronic device 50 and includes both volatile and nonvolatile media, removable and non-removable media.
The system memory 502 may include computer system readable media in the form of volatile memory, such as Random Access Memory (RAM)504 and/or cache memory 505. The electronic device 50 may further include other removable/non-removable, volatile/nonvolatile computer system storage media. By way of example only, storage system 506 may be used to read from and write to non-removable, nonvolatile magnetic media (not shown in FIG. 5, commonly referred to as a "hard drive"). Although not shown in FIG. 5, a magnetic disk drive for reading from and writing to a removable, nonvolatile magnetic disk (e.g., a "floppy disk") and an optical disk drive for reading from or writing to a removable, nonvolatile optical disk (e.g., a CD-ROM, DVD-ROM, or other optical media) may be provided. In these cases, each drive may be connected to the bus 503 by one or more data media interfaces. Memory 502 may include at least one program product having a set (e.g., at least one) of program modules that are configured to carry out the functions of embodiments of the invention.
A program/utility 508 having a set (at least one) of program modules 507 may be stored, for instance, in memory 502, such program modules 507 including, but not limited to, an operating system, one or more application programs, other program modules, and program data, each of which examples or some combination thereof may comprise an implementation of a network environment. Program modules 507 generally perform the functions and/or methodologies of embodiments of the invention as described herein.
The electronic device 50 may also communicate with one or more external devices 509 (e.g., keyboard, pointing device, display 510, etc.), with one or more devices that enable a user to interact with the electronic device 50, and/or with any devices (e.g., network card, modem, etc.) that enable the electronic device 50 to communicate with one or more other computing devices. Such communication may occur via input/output (I/O) interfaces 511. Also, the electronic device 50 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network, such as the Internet) via the network adapter 512. As shown, the network adapter 512 communicates with the other modules of the electronic device 50 over the bus 503. It should be appreciated that although not shown in FIG. 5, other hardware and/or software modules may be used in conjunction with electronic device 50, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.
The processing unit 501 executes various functional applications and data processing, for example, implementing an information processing method provided by an embodiment of the present invention, by executing a program stored in the system memory 502.
EXAMPLE six
Embodiments of the present invention also provide a storage medium containing computer-executable instructions, which when executed by a computer processor, perform a method of information processing, the method comprising:
acquiring current appointment information of a current user to be treated, wherein the current appointment information comprises a target appointment treatment time period; if the actual interval duration between the ending time of the target appointment seeing-time period and the current time is less than the preset waiting duration, sending time period updating information to a target terminal corresponding to the current user to be seen-time to remind the current user to be seen-time to update the target appointment seeing-time period; when a target replacement clinic time interval fed back by the target terminal is received, determining at least one to-be-replaced clinic user corresponding to the target replacement clinic time interval; determining a target to-be-replaced visiting user from the at least one to-be-replaced visiting user, and sending time interval replacement information to a target terminal corresponding to the target to-be-replaced visiting user; and if the feedback information fed back by the target terminal is detected to be consistent with preset feedback information, updating the to-be-replaced appointment seeing time period of the target to-be-replaced seeing-patient user based on the target appointment seeing-patient time period, and updating the target appointment seeing-patient time period based on the to-be-replaced appointment seeing-patient time period.
Computer storage media for embodiments of the invention may employ any combination of one or more computer-readable media. The computer readable medium may be a computer readable signal medium or a computer readable storage medium. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the computer readable storage medium would include the following: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
A computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.
Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Computer program code for carrying out operations for embodiments of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, Smalltalk, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).
It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present invention and the technical principles employed. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in greater detail by the above embodiments, the present invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present invention, and the scope of the present invention is determined by the scope of the appended claims.

Claims (13)

1. An information processing method characterized by comprising:
acquiring current appointment information of a current user to be treated, wherein the current appointment information comprises a target appointment treatment time period;
if the actual interval duration between the ending time of the target appointment seeing-time period and the current time is less than the preset waiting duration, sending time period updating information to a target terminal corresponding to the current user to be seen-time to remind the current user to be seen-time to update the target appointment seeing-time period;
when a target replacement clinic time interval fed back by the target terminal is received, determining at least one to-be-replaced clinic user corresponding to the target replacement clinic time interval;
determining a target to-be-replaced visiting user from the at least one to-be-replaced visiting user, and sending time interval replacement information to a target terminal corresponding to the target to-be-replaced visiting user;
and if the feedback information fed back by the target terminal is detected to be consistent with preset feedback information, updating the to-be-replaced appointment seeing time period of the target to-be-replaced seeing-patient user based on the target appointment seeing-patient time period, and updating the target appointment seeing-patient time period based on the to-be-replaced appointment seeing-patient time period.
2. The method of claim 1, wherein the determining the target to-be-replaced visiting user from the at least one to-be-replaced visiting user and sending the time interval replacement information to the target terminal corresponding to the target to-be-replaced visiting user comprises:
and taking each clinic user to be replaced as a target clinic user to be replaced, and sending time interval replacement information to a target terminal corresponding to each clinic user to be replaced.
3. The method as claimed in claim 2, wherein if it is detected that the feedback information fed back by the target terminal is consistent with the preset feedback information, updating the to-be-replaced scheduled seeing period of the target to-be-replaced seeing-eye user based on the target scheduled seeing-eye period, and updating the target scheduled seeing-eye period based on the to-be-replaced scheduled seeing-eye period comprises:
and if the feedback information fed back by any one target terminal is consistent with the preset feedback information, canceling the time interval replacement information displayed on other terminals except the target terminal.
4. The method of claim 1, wherein said determining a target replacement encounter user from said at least one replacement encounter user comprises:
and determining the target to-be-replaced visiting user according to the appointment visiting sequence number of at least one to-be-replaced visiting user.
5. The method of claim 4, further comprising:
if the feedback information fed back by the target terminal is inconsistent with the preset feedback information, determining the appointment seeing sequence number of the target to-be-replaced seeing-eye user corresponding to the target terminal, determining the to-be-replaced seeing-eye user corresponding to the next appointment seeing-eye sequence number adjacent to the appointment seeing-eye sequence number, and taking the to-be-replaced seeing-eye user as the target to-be-replaced seeing-eye user;
sending time interval replacement information to a target terminal corresponding to the target to-be-replaced visiting user, and detecting whether feedback information fed back by the target terminal is consistent with preset feedback information;
and if the preset appointment sequence numbers are inconsistent, repeatedly determining the appointment seeing sequence numbers of the target users to be replaced corresponding to the target terminals, determining the next appointment seeing sequence number adjacent to the appointment seeing sequence number according to the appointment seeing sequence numbers, and determining the target users to be replaced according to the next appointment seeing sequence number.
6. The method of claim 5, further comprising:
if the target to-be-replaced visiting users are traversed and the feedback information consistent with the preset feedback information is not received, sending preset prompt information to the target terminal corresponding to the current visiting user; the preset prompting information comprises cancellation prompting sub-information and time interval replacement sub-information.
7. The method of claim 6, further comprising:
and if the time interval replacement sub-information fed back by the target terminal is received, repeatedly executing and determining the target to-be-replaced visiting user corresponding to the target replacement visiting time interval according to the target replacement visiting time interval in the time interval replacement sub-information.
8. The method of claim 6, further comprising:
and if an instruction corresponding to the prompt cancellation sub-information fed back by the target terminal is received, cancelling the current appointment information of the current user to be treated.
9. The method of claim 1, further comprising, after said obtaining the current appointment information of the current user to be visited:
and when the interval duration between the starting moment of the target appointment seeing-patient time period and the current moment is less than the preset reminding duration, sending the seeing-patient reminding information to the target terminal corresponding to the current user to be seen.
10. The method of claim 9, wherein after the sending the visit reminding message to the target terminal corresponding to the current user to be visited, the method further comprises:
if the time interval between the sending time of the sent visit reminding information and the current time reaches the preset early warning time and the fact that the current user to be visited reads the visit reminding information is not detected, sending early warning information to a target terminal corresponding to the current user to be visited;
the early warning information comprises a route and a travel mode; the route is determined based on preset user position information of a first target user and hospital position information of the appointment hospital, and the travel mode is determined based on the distance between the user position information and the hospital position information.
11. An information processing apparatus characterized by comprising:
the system comprises a current appointment information acquisition module, a target appointment time period acquisition module and a current appointment information acquisition module, wherein the current appointment information acquisition module is used for acquiring current appointment information of a current user to be treated, and the current appointment information comprises the target appointment time period;
the time interval updating information sending module is used for sending time interval updating information to a target terminal corresponding to the current user to be diagnosed to remind the current user to be diagnosed to update the target appointment time interval if the actual interval time between the ending time of the target appointment time interval and the current time is less than the preset waiting time;
the to-be-replaced visiting user determining module is used for determining at least one to-be-replaced visiting user corresponding to the target replacement visiting time period when the target replacement visiting time period fed back by the target terminal is received;
the time interval replacement information sending module is used for determining a target clinic user to be replaced from the at least one clinic user to be replaced and sending time interval replacement information to a target terminal corresponding to the target clinic user to be replaced;
and the appointment seeing-in time period replacing module is used for updating the to-be-replaced appointment seeing-in time period of the target to-be-replaced seeing-in user based on the target appointment seeing-in time period and updating the target appointment seeing-in time period based on the to-be-replaced appointment seeing-in time period if the feedback information fed back by the target terminal is detected to be consistent with preset feedback information.
12. An electronic device, characterized in that the electronic device comprises:
one or more processors;
a storage device for storing one or more programs,
when executed by the one or more processors, cause the one or more processors to implement the information processing method of any one of claims 1-10.
13. A storage medium containing computer-executable instructions for performing the information processing method of any one of claims 1 to 10 when executed by a computer processor.
CN202110400353.0A 2021-04-14 2021-04-14 Information processing method, information processing device, electronic equipment and storage medium Pending CN112990513A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202110400353.0A CN112990513A (en) 2021-04-14 2021-04-14 Information processing method, information processing device, electronic equipment and storage medium

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202110400353.0A CN112990513A (en) 2021-04-14 2021-04-14 Information processing method, information processing device, electronic equipment and storage medium

Publications (1)

Publication Number Publication Date
CN112990513A true CN112990513A (en) 2021-06-18

Family

ID=76338449

Family Applications (1)

Application Number Title Priority Date Filing Date
CN202110400353.0A Pending CN112990513A (en) 2021-04-14 2021-04-14 Information processing method, information processing device, electronic equipment and storage medium

Country Status (1)

Country Link
CN (1) CN112990513A (en)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN114078582A (en) * 2021-11-09 2022-02-22 北京声智科技有限公司 Method, device, terminal and storage medium for associating service information
CN115115072A (en) * 2022-08-24 2022-09-27 中国医学科学院皮肤病医院(中国医学科学院皮肤病研究所) Intelligent reservation management system and reservation management method thereof

Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2012208563A (en) * 2011-03-29 2012-10-25 Fujitsu Ltd Cancellation waiting list priority order determination program, cancellation waiting list priority order determination method and cancellation waiting list priority order determination apparatus
JP2014071591A (en) * 2012-09-28 2014-04-21 Fujifilm Corp Medical care reservation reception device
CN105046337A (en) * 2015-07-17 2015-11-11 苏州信亨自动化科技有限公司 Mobile position information based medical doctor-seeing reservation method and system
CN107180268A (en) * 2016-03-11 2017-09-19 百度在线网络技术（北京）有限公司 Medical information push and the method reminded, apparatus and system
CN107992955A (en) * 2017-12-26 2018-05-04 运城学院 Child massage reservation system based on APP
CN108364089A (en) * 2017-01-27 2018-08-03 西门子保健有限责任公司 Method and computer program for planning client's reservation
CN110544526A (en) * 2019-09-06 2019-12-06 广州佰迈起生物科技有限公司 intelligent diagnosis guide processing method, system and server
US20200160986A1 (en) * 2018-11-21 2020-05-21 GE Precision Healthcare LLC Workflow predictive analytics Engine

Patent Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2012208563A (en) * 2011-03-29 2012-10-25 Fujitsu Ltd Cancellation waiting list priority order determination program, cancellation waiting list priority order determination method and cancellation waiting list priority order determination apparatus
JP2014071591A (en) * 2012-09-28 2014-04-21 Fujifilm Corp Medical care reservation reception device
CN105046337A (en) * 2015-07-17 2015-11-11 苏州信亨自动化科技有限公司 Mobile position information based medical doctor-seeing reservation method and system
CN107180268A (en) * 2016-03-11 2017-09-19 百度在线网络技术（北京）有限公司 Medical information push and the method reminded, apparatus and system
CN108364089A (en) * 2017-01-27 2018-08-03 西门子保健有限责任公司 Method and computer program for planning client's reservation
CN107992955A (en) * 2017-12-26 2018-05-04 运城学院 Child massage reservation system based on APP
US20200160986A1 (en) * 2018-11-21 2020-05-21 GE Precision Healthcare LLC Workflow predictive analytics Engine
CN110544526A (en) * 2019-09-06 2019-12-06 广州佰迈起生物科技有限公司 intelligent diagnosis guide processing method, system and server

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN114078582A (en) * 2021-11-09 2022-02-22 北京声智科技有限公司 Method, device, terminal and storage medium for associating service information
CN115115072A (en) * 2022-08-24 2022-09-27 中国医学科学院皮肤病医院(中国医学科学院皮肤病研究所) Intelligent reservation management system and reservation management method thereof

Similar Documents

Publication Publication Date Title
CN107180268B (en) Method, device and system for pushing and reminding medical information
US20130304534A1 (en) Wait Time Notification System
US20180150600A1 (en) Reducing contagious disease spread utilizing travel information
US20100198608A1 (en) Home health point-of-care and administration system
US20110010087A1 (en) Home Health Point-of-Care and Administration System
CN112990513A (en) Information processing method, information processing device, electronic equipment and storage medium
CN109767542A (en) Voice guide intelligence wisdom Office visits system and method based on wireless location
US20210020305A1 (en) System and method for scheduling and managing services
JP2012164125A (en) Reservation management system
US20180252542A1 (en) Monitoring and managing task completion by an on-demand service provider
Karkar Smart ambulance system for highlighting emergency-routes
CN111210902A (en) Emergency rescue intelligent scheduling method and system, server, terminal and storage medium
US20170345114A1 (en) Management of medical transport for patients
CN115719635A (en) Ambulance scheduling method, device, equipment and storage medium
CA2885539C (en) Centralized system and method for automated carrier status updates via sms in a multi-carrier environment
US20100262452A1 (en) Tracking and filling staffing needs
JP2014229245A (en) House call state confirmation support system and method
CN112990507A (en) Large-scale reservation method and device, electronic equipment and computer readable storage medium
JP2006244182A (en) Attending and leaving school management device and attending and leaving school management method
JPH08153140A (en) Outpatient leading guidance device
US7373400B2 (en) System and method for session provision
CN116072275A (en) Self-service network reservation parking registration integrated medical system and method thereof
US20150213213A1 (en) Method and System for Engagement, Logistics, and Technology for Health Services
CN114864064A (en) Vehicle dispatching method and device, electronic equipment and computer readable storage medium
US20150033138A1 (en) Phone Number Based Task Assignment, Task Tracking And Tasks Management System

Legal Events

Date Code Title Description
PB01 Publication
PB01 Publication
SE01 Entry into force of request for substantive examination
SE01 Entry into force of request for substantive examination