CN112785180A - Business operation management system and method with autonomous prompt function - Google Patents
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Abstract
The invention relates to the technical field of information processing, in particular to a business operation management system with an autonomous prompt function and a method thereof, wherein the method is corresponding to the system, the system comprises a user terminal and a server, and the server comprises: document file storage module: the system is used for storing document files, operation flow sequences and circulation label information; the document file access module: the conflict prompting device is used for judging whether the operation request accords with the operation flow sequence or not, and generating conflict prompting information if the operation request does not accord with the operation flow sequence; a request confirmation prompting module: feedback information for feeding back whether to continue the current operation request or not according to the conflict prompt information; if the feedback information is yes, the current operation request is continuously executed, and if the feedback information is not, the current operation request is continuously terminated. The invention solves the problem that the prior document filing and finishing work in the approval process is easy to have misoperation, so that the approval work is finished in the prior art, and the efficiency of the approval work is lower.
Description
Technical Field
The invention relates to the technical field of information processing, in particular to a business operation management system and method with an autonomous prompt function.
Background
With the rapid development of the information era, the traditional business approval mode can not meet the requirements of people for a long time, and particularly, government organizations choose to work on the internet through a business approval system under the era background of deepening administrative reform and improving work efficiency. The approval business of government institutions has considerable complexity and variability, approval items facing application objects often relate to business cooperation of multiple departments, the business complexity and the number are increased in proportion, and the contents of business approval processes and approval forms are frequently changed repeatedly, so that errors are easy to occur in the approval process, and effective prompt and guidance are lacked. Especially, in the prior document filing and sorting work in the approval process, the document filing and sorting work is completely manually operated, and the document files are large in quantity and various, so that the document filing and sorting work in the approval process is easy to have misoperation, the document files cannot be executed according to the sequence of the operation flow, the approval work completed in the prior art is paid, and the approval work efficiency is low.
Disclosure of Invention
One of the objectives of the present invention is to provide a business operation management system with an autonomous prompt function, which solves the problem that the prior document filing and finishing work in the approval process is prone to operation errors, so that the approval work is paid to one torch, and the approval work efficiency is low.
In order to achieve the above object, there is provided a business operation management system with an autonomous prompt function, including a user terminal and a server, where the server includes:
document file storage module: the system comprises a document file storage module, a document file processing module and a document file processing module, wherein the document file storage module is used for storing document files, storing operation process sequences related to the document files and storing circulation tag information of current document files at the stage when the document files are circulated sequentially according to the operation process sequences in a related manner;
the document file access module: the system comprises a receiving module, a processing module and a sending module, wherein the receiving module is used for receiving an operation request of a user side for accessing an operation document file, judging whether the operation request accords with an operation flow sequence according to the circulation tag information, and generating conflict prompt information if the operation request does not accord with the operation flow sequence;
a request confirmation prompting module: the feedback information is used for sending the conflict prompt information to the user side and receiving feedback information of whether the user side continues to operate the request or not according to the conflict prompt information; if the feedback information is yes, the current operation request is continuously executed, and if the feedback information is not, the current operation request is continuously terminated.
The principle and the advantages are as follows:
1. the document file storage module can store document files and the operation flow sequence stored in association with the document files, and can store the circulation label information of the current document files in the stages when the document files are circulated in sequence according to the operation flow sequence in association with each other.
2. And the document file access module is arranged for judging whether the operation request accords with the operation flow sequence or not according to the circulation tag information, and generating conflict prompt information if the operation request does not accord with the operation flow sequence. The conflict prompt information prompts the client that the current judgment operation does not conform to the operation flow sequence, so that the user is prevented from continuously executing, the completed examination and approval work is paid one time, and the examination and approval work efficiency is low.
3. The request confirmation prompting module is arranged, and is used for sending the conflict prompting information to the user side and receiving feedback information of whether to continue the current operation request or not according to the conflict prompting information feedback of the user side; if the feedback information is yes, the current operation request is continuously executed, and if the feedback information is not, the current operation request is continuously terminated. The scheme does not stop the operation of the user in principle, and gives the user the highest degree of freedom, so that the examination and approval are more humanized.
Further, the server further includes:
the abnormal data classification storage module: and the system is also used for classifying the official document operated according to the operation request, the conflict prompt information and the feedback information into abnormal data and storing the abnormal data and the identity information corresponding to the user side in a correlation manner.
Due to the fact that the abnormal data classifying and storing module is arranged, the responsibility of the problems can be traced conveniently after the problems occur by collecting and storing the abnormal data.
Further, the server further includes:
the responsibility information pushing module: the responsibility information which is not required to be carried out according to the operation flow sequence is pushed to the user side when the feedback information is yes, and the received information which is received by the user side for the responsibility information is received; and is also used for storing responsibility information and received information into exception data.
The responsibility information pushing module is arranged to send the responsibility information to the user side, so that the user side can know corresponding responsibility generated after the error operation, and the problem caused by the user's intention operation is avoided.
Further, the server further includes:
a standard operation prompt module: and the prompt information is used for sending prompt information for prompting the user to operate according to the official document standard to the user side after the feedback information is received.
The setting of the standard operation prompting module is convenient for prompting the user to carry out approval operation according to the official document standard, thereby avoiding the problem of the user in the approval process.
The second objective of the present invention is to provide a business operation management method with an autonomous prompt function, which is applied to the above system, and specifically includes the following steps:
document file storage: storing the document file, storing an operation flow sequence related to the document file, and storing the circulation tag information of the current document file at the stage when the document file is circulated in sequence according to the operation flow sequence;
and B, document file access step: receiving an operation request of a user side for accessing the operation document file, judging whether the operation request accords with the operation flow sequence or not according to the circulation tag information, and if not, generating conflict prompt information;
a request confirmation prompting step: sending the conflict prompt information to the user side, and receiving feedback information of whether to continue the current operation request or not according to the conflict prompt information feedback of the user side; if the feedback information is yes, the current operation request is continuously executed, and if the feedback information is not, the current operation request is continuously terminated.
The principle and the advantages are as follows:
1. the document storage step is set to store the document and the operation flow sequence stored in association with the document, and to store the circulation label information of the current document in the stage when the document is circulated in sequence according to the operation flow sequence, so that the user can know the stage of the document in the operation flow sequence conveniently through the circulation label information, and the correct circulation direction of the document is known through the operation flow sequence, thereby avoiding the error of inaccurate examination and approval flow direction in the examination and approval process of the document.
2. And the document file access step is set, whether the operation request accords with the operation flow sequence is judged according to the circulation tag information, and if not, conflict prompt information is generated. The conflict prompt information prompts the client that the current judgment operation does not conform to the operation flow sequence, so that the user is prevented from continuously executing, the completed examination and approval work is paid one time, and the examination and approval work efficiency is low.
3. The setting of the prompt step of request confirmation is realized by sending conflict prompt information to the user terminal and receiving feedback information of whether to continue the current operation request or not according to the conflict prompt information feedback of the user terminal; if the feedback information is yes, the current operation request is continuously executed, and if the feedback information is not, the current operation request is continuously terminated. The scheme does not stop the operation of the user in principle, and gives the user the highest degree of freedom, so that the examination and approval are more humanized.
Further, the method also comprises the following steps:
and (3) abnormal data classification and storage step: and the system is also used for classifying the official document operated according to the operation request, the conflict prompt information and the feedback information into abnormal data and storing the abnormal data and the identity information corresponding to the user side in a correlation manner.
The abnormal data classification and storage steps are set, and the problem responsibility can be traced conveniently after a problem occurs by collecting and storing the abnormal data.
Further, the method also comprises the following steps:
a responsibility information pushing step: when the feedback information is yes, pushing responsibility information which is not required to be carried out according to the operation flow sequence to the user side, and receiving received information which is received by the user side for the responsibility information; and storing the responsibility information and the received information into the abnormal data.
The responsibility information pushing step is set, so that the user side can conveniently know the corresponding responsibility generated after the error operation by sending the responsibility information to the user side, and the problem caused by the user's intention operation is avoided.
Further, the method also comprises the following steps:
and a standard operation prompting step: and after receiving the feedback information, sending prompt information for prompting the user to operate according to the official document standard to the user side.
The setting of the standard operation prompting step is convenient for prompting the user to carry out examination and approval operation according to the official document standard, so that the problem of the user in the examination and approval process is avoided.
Drawings
Fig. 1 is a logic block diagram of a business operation management system with an autonomous prompting function according to an embodiment of the present invention.
Detailed Description
The following is further detailed by way of specific embodiments:
example one
A business operations management system with autonomic prompt functionality, substantially as shown in figure 1: including user side and server, the user side is smart mobile phone or office computer, carries on APP or other software for realize remote communication with the server. The server includes:
document file storage module: the system comprises a document file storage module, a document file processing module and a document file processing module, wherein the document file storage module is used for storing document files, storing operation process sequences related to the document files and storing circulation tag information of current document files at the stage when the document files are circulated sequentially according to the operation process sequences in a related manner; the document files are Word files, Excel files and the like, and the operation flow sequence comprises acceptance, audit, transaction and approval, so that the circulation label information also comprises acceptance, audit, transaction and approval. The user side can conveniently know which stage the document is in the operation flow sequence through the circulation tag information, and know the correct circulation direction of the document through the operation flow sequence, so that the error that the direction of the approval flow is inaccurate in the approval process of the document is avoided.
The document file access module: the system comprises a receiving module, a processing module and a sending module, wherein the receiving module is used for receiving an operation request of a user side for accessing an operation document file, judging whether the operation request accords with an operation flow sequence according to the circulation tag information, and generating conflict prompt information if the operation request does not accord with the operation flow sequence; for example, the actual operation to be executed by the current document file is handling, if the user does not finish the filing operation before handling, the operation flow sequence is not met, the document file access module generates conflict prompt information, and prompts the client that the current judgment operation does not meet the operation flow sequence through the conflict prompt information, so that the situation that the user continues to execute the document file, the completed examination and approval work is paid once is avoided, and the examination and approval work efficiency is low.
A request confirmation prompting module: the feedback information is used for sending the conflict prompt information to the user side and receiving feedback information of whether the user side continues to operate the request or not according to the conflict prompt information; if the feedback information is yes, the current operation request is continuously executed, and if the feedback information is not, the current operation request is continuously terminated. The scheme does not stop the operation of the user in principle, and gives the user the highest degree of freedom, so that the examination and approval are more humanized.
The abnormal data classification storage module: and the system is also used for classifying the official document operated according to the operation request, the conflict prompt information and the feedback information into abnormal data and storing the abnormal data and the identity information corresponding to the user side in a correlation manner. By collecting and storing abnormal data, the backtracking of the responsibility of the problem is facilitated after the problem occurs.
The responsibility information pushing module: the responsibility information which is not required to be carried out according to the operation flow sequence is pushed to the user side when the feedback information is yes, and the received information which is received by the user side for the responsibility information is received; and is also used for storing responsibility information and received information into exception data. By sending the responsibility information to the user side, the user side can conveniently know the corresponding responsibility generated after the error operation, and the problem caused by the user's intention operation is avoided.
A standard operation prompt module: and the prompt information is used for sending prompt information for prompting the user to operate according to the official document standard to the user side after the feedback information is received. The setting of the standard operation prompting module is convenient for prompting the user to carry out approval operation according to the official document standard, thereby avoiding the problem of the user in the approval process.
A business operation management method with an autonomous prompt function is applied to the system and specifically comprises the following steps:
document file storage: storing the document file, storing an operation flow sequence related to the document file, and storing the circulation tag information of the current document file at the stage when the document file is circulated in sequence according to the operation flow sequence;
and B, document file access step: receiving an operation request of a user side for accessing the operation document file, judging whether the operation request accords with the operation flow sequence or not according to the circulation tag information, and if not, generating conflict prompt information;
a request confirmation prompting step: sending the conflict prompt information to the user side, and receiving feedback information of whether to continue the current operation request or not according to the conflict prompt information feedback of the user side; if the feedback information is yes, the current operation request is continuously executed, and if the feedback information is not, the current operation request is continuously terminated.
And (3) abnormal data classification and storage step: and the system is also used for classifying the official document operated according to the operation request, the conflict prompt information and the feedback information into abnormal data and storing the abnormal data and the identity information corresponding to the user side in a correlation manner.
A responsibility information pushing step: when the feedback information is yes, pushing responsibility information which is not required to be carried out according to the operation flow sequence to the user side, and receiving received information which is received by the user side for the responsibility information; and storing the responsibility information and the received information into the abnormal data.
And a standard operation prompting step: and after receiving the feedback information, sending prompt information for prompting the user to operate according to the official document standard to the user side.
Example two
The difference between the second embodiment and the first embodiment is that the server in the business operation management system with autonomous prompt function further includes the following modules:
an automatic query module: the abnormal data classifying and storing module is used for automatically inquiring the abnormal data and the corresponding user side in the set time period; the time period includes a working day, a working week, and the like, and in this embodiment, the working day is taken as a unit.
An anomaly analysis module: the system comprises a client side, a document file management module, a document file processing module and a document file processing module, wherein the document file management module is used for acquiring the operation authority of the client side on the document file and the importance level of the document file, judging whether the client side is subjected to override operation according to the operation authority and the importance level, judging whether the influence generated after the operation request of the current client side is executed is serious or not based on the importance level of the document file if the client side is subjected to override operation; if not, generating violation information; in this embodiment, it is determined whether the influence generated after the execution of the operation request of the current user side is serious, and specifically, the influence generated after the execution of the multiple operation requests is recorded into a table, and the keyword is obtained according to the operation request of the current user side, and the table is searched and matched according to the keyword.
An exception handling module: and the system is used for sending the responsibility information in the alarm information and the abnormal data to the user side when the alarm information is generated, matching the correction and compensation strategy which is required to be taken subsequently by the user side from a preset strategy library, and recommending the correction and compensation strategy to the user side. And when the number of times of violation information and alarm information exceeds a set threshold, the operation authority of the user side is reduced.
The business operation management method with the autonomous prompt function further comprises the following steps:
and (3) automatic query step: automatically inquiring abnormal data and corresponding user terminals in the abnormal data classification storage module within a set time period; the time period includes a working day, a working week, and the like, and in this embodiment, the working day is taken as a unit.
An abnormality analysis step: acquiring the operation authority of a user end on the official document file and the important level of the official document file, judging whether the user end is subjected to override operation according to the operation authority and the important level, if so, judging whether the influence generated after the operation request of the current user end is executed is serious or not based on the important level of the official document file, and if so, generating alarm information; if not, generating violation information; in this embodiment, it is determined whether the influence generated after the execution of the operation request of the current user side is serious, and specifically, the influence generated after the execution of the multiple operation requests is recorded into a table, and the keyword is obtained according to the operation request of the current user side, and the table is searched and matched according to the keyword.
An exception handling step: when the alarm information is generated, the responsibility information in the alarm information and the abnormal data is sent to the user side, the correction and compensation strategies which are needed to be adopted subsequently by the user side are matched from the preset strategy library, and the correction and compensation strategies are recommended to the user side. And when the number of times of violation information and alarm information exceeds a set threshold, the operation authority of the user side is reduced.
The foregoing is merely an example of the present invention, and common general knowledge in the field of known specific structures and characteristics is described herein in more detail, so that a person of ordinary skill in the art can understand all the prior art in the field and have the ability to apply routine experimentation before the present date, after knowing that all the common general knowledge in the field of the invention before the application date or the priority date of the invention, and the person of ordinary skill in the art can, in light of the teaching provided herein, combine his or her own abilities to complete and implement the present invention, and some typical known structures or known methods should not become an obstacle to the implementation of the present invention. It should be noted that, for those skilled in the art, without departing from the structure of the present invention, several changes and modifications can be made, which should also be regarded as the protection scope of the present invention, and these will not affect the effect of the implementation of the present invention and the practicability of the patent. The scope of the claims of the present application shall be determined by the contents of the claims, and the description of the embodiments and the like in the specification shall be used to explain the contents of the claims.
Claims (8)
1. The business operation management system with the autonomous prompt function is characterized in that: including user side and server, the server includes:
document file storage module: the system comprises a document file storage module, a document file processing module and a document file processing module, wherein the document file storage module is used for storing document files, storing operation process sequences related to the document files and storing circulation tag information of current document files at the stage when the document files are circulated sequentially according to the operation process sequences in a related manner;
the document file access module: the system comprises a receiving module, a processing module and a sending module, wherein the receiving module is used for receiving an operation request of a user side for accessing an operation document file, judging whether the operation request accords with an operation flow sequence according to the circulation tag information, and generating conflict prompt information if the operation request does not accord with the operation flow sequence;
a request confirmation prompting module: the feedback information is used for sending the conflict prompt information to the user side and receiving feedback information of whether the user side continues to operate the request or not according to the conflict prompt information; if the feedback information is yes, the current operation request is continuously executed, and if the feedback information is not, the current operation request is continuously terminated.
2. The business operations management system with autonomic prompt functionality as in claim 1, wherein: the server further comprises:
the abnormal data classification storage module: and the system is also used for classifying the official document operated according to the operation request, the conflict prompt information and the feedback information into abnormal data and storing the abnormal data and the identity information corresponding to the user side in a correlation manner.
3. The business operation management system with autonomous prompting function according to claim 2, characterized in that: the server further comprises:
the responsibility information pushing module: the responsibility information which is not required to be carried out according to the operation flow sequence is pushed to the user side when the feedback information is yes, and the received information which is received by the user side for the responsibility information is received; and is also used for storing responsibility information and received information into exception data.
4. A business operation management system with an autonomic prompt facility as defined in claim 3, wherein: the server further comprises:
a standard operation prompt module: and the prompt information is used for sending prompt information for prompting the user to operate according to the official document standard to the user side after the feedback information is received.
5. The business operation management method with the autonomous prompt function is characterized in that: the method comprises the following steps:
document file storage: storing the document file, storing an operation flow sequence related to the document file, and storing the circulation tag information of the current document file at the stage when the document file is circulated in sequence according to the operation flow sequence;
and B, document file access step: receiving an operation request of a user side for accessing the operation document file, judging whether the operation request accords with the operation flow sequence or not according to the circulation tag information, and if not, generating conflict prompt information;
a request confirmation prompting step: sending the conflict prompt information to the user side, and receiving feedback information of whether to continue the current operation request or not according to the conflict prompt information feedback of the user side; if the feedback information is yes, the current operation request is continuously executed, and if the feedback information is not, the current operation request is continuously terminated.
6. The business operation management method with autonomous prompting function according to claim 5, characterized in that: further comprising the steps of:
the abnormal data classification storage module: and the system is also used for classifying the official document operated according to the operation request, the conflict prompt information and the feedback information into abnormal data and storing the abnormal data and the identity information corresponding to the user side in a correlation manner.
7. The business operation management method with autonomous prompting function according to claim 6, characterized in that: further comprising the steps of:
a responsibility information pushing step: when the feedback information is yes, pushing responsibility information which is not required to be carried out according to the operation flow sequence to the user side, and receiving received information which is received by the user side for the responsibility information; and storing the responsibility information and the received information into the abnormal data.
8. The business operation management method with autonomous prompting function according to claim 7, characterized in that: further comprising the steps of:
and a standard operation prompting step: and after receiving the feedback information, sending prompt information for prompting the user to operate according to the official document standard to the user side.
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| CN113487279A (en) * | 2021-07-02 | 2021-10-08 | ***机关及驻外机构服务中心(***机关及驻外机构服务局) | Financial centralized management system for financial fusion |
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| CN102663582A (en) * | 2011-07-21 | 2012-09-12 | 上海互联网软件有限公司 | Electronic government document handling system |
| CN106294614A (en) * | 2016-08-01 | 2017-01-04 | 华为技术有限公司 | Method and apparatus for access service |
| CN109740834A (en) * | 2018-11-13 | 2019-05-10 | 平安科技（深圳）有限公司 | Workflow engine control method, device, computer equipment and storage medium |
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