CN112734461A - Processing method and device of prompter - Google Patents
Processing method and device of prompter Download PDFInfo
- Publication number
- CN112734461A CN112734461A CN202011613678.9A CN202011613678A CN112734461A CN 112734461 A CN112734461 A CN 112734461A CN 202011613678 A CN202011613678 A CN 202011613678A CN 112734461 A CN112734461 A CN 112734461A
- Authority
- CN
- China
- Prior art keywords
- prompter
- question
- real
- answer
- time
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000003672 processing method Methods 0.000 title claims abstract description 48
- 238000004891 communication Methods 0.000 claims abstract description 102
- 238000000034 method Methods 0.000 claims abstract description 33
- 230000003068 static effect Effects 0.000 claims description 65
- 238000012545 processing Methods 0.000 claims description 30
- 230000001960 triggered effect Effects 0.000 claims description 14
- 230000002093 peripheral effect Effects 0.000 claims description 9
- 238000004590 computer program Methods 0.000 claims description 8
- 230000003313 weakening effect Effects 0.000 claims description 7
- 230000008569 process Effects 0.000 abstract description 7
- 238000010586 diagram Methods 0.000 description 11
- 230000000694 effects Effects 0.000 description 9
- 230000009471 action Effects 0.000 description 6
- 230000009286 beneficial effect Effects 0.000 description 5
- 238000011161 development Methods 0.000 description 2
- 230000014759 maintenance of location Effects 0.000 description 2
- 230000003287 optical effect Effects 0.000 description 2
- 238000005096 rolling process Methods 0.000 description 2
- 230000002349 favourable effect Effects 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 230000002452 interceptive effect Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
- 238000009423 ventilation Methods 0.000 description 1
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/35—Clustering; Classification
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/16—Real estate
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Strategic Management (AREA)
- Marketing (AREA)
- Finance (AREA)
- General Engineering & Computer Science (AREA)
- Databases & Information Systems (AREA)
- General Business, Economics & Management (AREA)
- Economics (AREA)
- Data Mining & Analysis (AREA)
- Tourism & Hospitality (AREA)
- Accounting & Taxation (AREA)
- Development Economics (AREA)
- Mathematical Physics (AREA)
- Health & Medical Sciences (AREA)
- Game Theory and Decision Science (AREA)
- Artificial Intelligence (AREA)
- Human Computer Interaction (AREA)
- Entrepreneurship & Innovation (AREA)
- Computational Linguistics (AREA)
- Primary Health Care (AREA)
- General Health & Medical Sciences (AREA)
- Human Resources & Organizations (AREA)
- User Interface Of Digital Computer (AREA)
Abstract
The invention provides a processing method and a device of a prompter, wherein the method comprises the following steps: acquiring a current communication scene with watching; if the communication scene with watching is a user consultation problem, acquiring the problem content consulted by the user; and obtaining a question answer according to the question content, and prompting the question answer through a real-time prompter on the current room interface with the assistant to watch, or obtaining the question answer and a question to follow up on the basis of the question content, and prompting the question answer and the question to follow up on the current room interface with the assistant to watch through the real-time prompter. According to the processing method and device of the prompter, when the question is consulted for the user in the communication scene with watching, the real-time prompter prompts the answer to the question or prompts the answer to the question and the question to be asked, so that the automatic acquisition and prompting capability of the communication information with watching in the process with watching is improved, the pertinence of the communication content is improved, and the communication scene with watching is favorably improved.
Description
Technical Field
The invention relates to the technical field of computers, in particular to a processing method and device of a prompter.
Background
When buying or renting a house, a user needs to firstly look at the house. The house-watching on the spot is a more conventional house-watching mode, but the house-watching mode requires a broker and a user to negotiate time to a physical house, and is time-consuming and energy-consuming.
In order to solve the problem of watching the house offline, the house is watched online and plays a bigger and bigger role, and the convenient house watching mode saves a large amount of time and energy for people to watch the house. In the existing online house-viewing process, a plurality of brokers do not know how to communicate with users well, so that potential customers and new customers cannot be well mined and the online house-viewing effect is greatly influenced.
Disclosure of Invention
Aiming at the problems in the prior art, the invention provides a processing method and a processing device of a prompter.
The invention provides a processing method of a prompter, which comprises the following steps: acquiring a current communication scene with watching; if the communication scene with watching is a user consultation problem, acquiring the problem content consulted by the user; and obtaining a question answer according to the question content, and prompting the question answer through a real-time prompter on the current room interface with the assistant to watch, or obtaining the question answer and a question to follow up on the basis of the question content, and prompting the question answer and the question to follow up on the current room interface with the assistant to watch through the real-time prompter.
According to the processing method of the prompter, the method further comprises the following steps: and if the communication scene with the watch is in the initial stage of the communication scene with the watch, prompting an opening communication problem through the real-time prompter on the current interface of the assistant room with the watch, wherein the opening communication problem comprises a preset conventional problem.
According to the processing method of the prompter provided by the invention, the prompting of the question answer and the question asking by the real-time prompter specifically comprises the following steps: in the real-time prompter, displaying the question answers and the question asking questions in a row, and displaying the question answers or the question asking questions in a folding manner when the number of the characters of the question answers or the question asking questions exceeds a preset number; and, the question-chasing question is displayed with respect to the question answer in a weakening manner.
According to the processing method of the prompter, the room interface with the assistant for watching comprises a room-speaking action line selection area, wherein the room-speaking action line selection area comprises at least one of an opening icon, a peripheral icon, a cell icon, a house type icon, a room icon, a question answering icon and an invitation icon; the method further comprises the following steps: and when the corresponding icon of the house talking line selection area is triggered, displaying corresponding prompt information through the static prompter.
According to the processing method of the prompter, provided by the invention, corresponding to the opening icon, the prompt information of the static prompter comprises client preference information; the client preference information comprises at least one of a house purchasing purpose, a living condition, a peripheral matching preference, a cell configuration preference and a house attribute preference.
According to the processing method of the prompter provided by the invention, the opening communication problem further comprises a personalized problem, and the method further comprises the following steps: and acquiring the personalized question according to the customer preference information.
According to the processing method of the prompter, provided by the invention, the static prompter comprises an unfolding state and a folding state; the displaying of the corresponding prompt information through the static prompter specifically includes: if the static prompter is in an expanded state and the text height of the prompt message exceeds the frame height of the static prompter, circularly and roll-displaying the prompt message; and if the static prompter is in a retracting state, circularly and roll-displaying the prompt information, wherein the displayed line number is a preset line number, the prompt information corresponding to each line is displayed in a preset transparency and dwell time, and the prompt information moves to the previous line in a preset moving time.
According to the processing method of the prompter, the method further comprises the following steps: and if the real-time prompter displays the communication question, the answer to the question or the question to be asked, the prompt information of the static prompter is paused to roll.
The present invention also provides a processing apparatus of a prompter, comprising: the area looks at communication scene and obtains the module for: acquiring a current communication scene with watching; a real-time prompter module for: if the communication scene with watching is a user consultation problem, acquiring the problem content consulted by the user; and obtaining a question answer according to the question content, and prompting the question answer through a real-time prompter on the current room interface with the assistant to watch, or obtaining the question answer and a question to follow up on the basis of the question content, and prompting the question answer and the question to follow up on the current room interface with the assistant to watch through the real-time prompter.
The invention also provides an electronic device, which comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, wherein the processor executes the program to realize the steps of the processing method of the prompter.
The invention also provides a non-transitory computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the steps of the processing method of the presenter as described in any one of the above.
According to the processing method and device of the prompter, when the question is consulted for the user in the communication scene with watching, the real-time prompter prompts the answer to the question or prompts the answer to the question and the question to be asked, so that the automatic acquisition and prompting capability of the communication information with watching in the process with watching is improved, the pertinence of the communication content is improved, and the communication scene with watching is favorably improved.
Drawings
In order to more clearly illustrate the technical solutions of the present invention or the prior art, the drawings needed for the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.
FIG. 1 is a schematic flow chart of a method for processing a prompter provided by the present invention;
FIG. 2 is a diagram illustrating an example of a real-time prompter in the method for processing a prompter according to the present invention;
FIG. 3 is a second exemplary display diagram of a real-time prompter in the processing method of the prompter provided by the present invention;
FIG. 4 is a diagram illustrating a static prompter in the processing method of a prompter according to the present invention in a retracted state;
FIG. 5 is an exemplary diagram of a prompter effect of a C-end user in the processing method of a prompter provided by the present invention;
FIG. 6 is a schematic diagram of a processing device of the prompter provided by the present invention;
fig. 7 is a schematic structural diagram of an electronic device provided by the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer, the technical solutions of the present invention will be clearly and completely described below with reference to the accompanying drawings, and it is obvious that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The following describes a processing method and apparatus of the prompter of the present invention with reference to fig. 1 to 7.
Fig. 1 is a flow chart of a processing method of the prompter provided by the invention. As shown in fig. 1, the method includes:
The communication with watch scene comprises a stage of the communication with watch, such as whether the communication with watch is an initial stage of the communication with watch according to whether the communication with watch assistant room is just established or whether the communication with watch assistant room is established for no more than a preset time. The communication scenario with watching may also include a communication situation between the broker and the user, such as a user consulting a question with the broker, the broker answering a question with the user, the broker asking a question with the user, and the like. The specific content of the communication scene with the watch can be defined according to the requirement.
102, if the communication scene with watching is a user consultation problem, acquiring the problem content consulted by the user; and obtaining a question answer according to the question content, and prompting the question answer through a real-time prompter on the current room interface with the assistant to watch, or obtaining the question answer and a question to follow up on the basis of the question content, and prompting the question answer and the question to follow up on the current room interface with the assistant to watch through the real-time prompter.
For example, one way to obtain the question content consulted by the user may be: the server records the audio conversation between the user and the broker in real time, and analyzes the problem content consulted by the user according to the audio conversation, for example, the problem content consulted by the user can be identified and analyzed through voice information. If the communication scene is a user consultation question, the question answer can be prompted through the real-time prompter, and the method specifically comprises the following steps: and acquiring the question content consulted by the user, acquiring the answer to the question according to the question content, and prompting the answer to the question through a real-time prompter on the current room interface with the assistant. If the communication scene is a user consultation question, the question answer and the question-chasing question can be prompted through the real-time prompter, and the method specifically comprises the following steps: and acquiring the question answers and the question to be asked according to the question contents, and prompting the question answers and the question to be asked through a real-time prompter on the current room interface with the assistant. Namely, the question answers can be provided according to the questions consulted by the user, and the relevant questions which can be further asked can be prompted according to the questions consulted by the user or the question answers, so that the communication effect with the watch is promoted.
According to the processing method of the prompter, provided by the invention, when the user consults the problem in the communication scene with watching, the real-time prompter prompts the answer to the problem or prompts the answer to the problem and the question to be asked, so that the automatic acquisition and prompting capability of the communication information with watching in the process with watching is improved, the pertinence of the communication content is improved, and the communication scene with watching is favorably improved.
According to the processing method of the prompter, the method further comprises the following steps: and if the communication scene with the watch is in the initial stage of the communication scene with the watch, prompting an opening communication problem through the real-time prompter on the current interface of the assistant room with the watch, wherein the opening communication problem comprises a preset conventional problem.
And if the communication scene with the watch is the initial stage with the watch, prompting the communication problem of starting a communication site through a real-time prompter on the current interface of the assistant room with the watch, wherein the communication problem of starting the communication site comprises a preset conventional problem. Such as a home area inquiry, floor requirements, etc.
The processing method of the prompter provided by the invention prompts the communication problem of starting a scene through the real-time prompter when the communication scene with watching is the initial stage with watching, thereby being beneficial to ensuring the smooth development of the communication scene with watching.
According to the processing method of the prompter provided by the invention, the prompting of the question answer and the question asking by the real-time prompter specifically comprises the following steps: in the real-time prompter, displaying the question answers and the question asking questions in a row, and displaying the question answers or the question asking questions in a folding manner when the number of the characters of the question answers or the question asking questions exceeds a preset number; and, the question-chasing question is displayed with respect to the question answer in a weakening manner.
Fig. 2 is one of display examples of the real-time prompter in the processing method of the prompter provided by the present invention. FIG. 3 is a second exemplary diagram of a real-time prompter in the processing method of the prompter according to the present invention. As shown in fig. 2 and 3, in the real-time prompter, the question answers and the question questions are displayed in rows, and when the question answers or the question questions exceed the preset number of words, the question answers or the question questions are displayed in a row, and the maximum number of displayed words in a row, such as 20 words, can be set. The maximum display line number can be set, and answers to questions, communication questions, question hunting questions and the like which exceed the display line number are not displayed. When the question answer and the question follow-up question exist, the question follow-up question is displayed below the question answer and displayed in a weakening manner.
A single answer or question may be displayed in a combination of plain and highlighted text, highlighting important information.
According to the processing method of the real-time prompter, the answers to the questions and the question to be asked are displayed in a row in the real-time prompter, the answers to the questions or the question to be asked are displayed in a row when the answers to the questions or the question to be asked exceed the preset word number, the answers to the questions or the question to be asked are displayed in a row, the question to be asked is displayed in a weakening manner relative to the answers to the questions, and the diversity and the rationality of the display of the prompt content of the real-time prompter are improved.
According to the processing method of the prompter, the room interface with the assistant for watching comprises a room-speaking action line selection area, wherein the room-speaking action line selection area comprises at least one of an opening icon, a peripheral icon, a cell icon, a house type icon, a room icon, a question answering icon and an invitation icon; the method further comprises the following steps: and when the corresponding icon of the house talking line selection area is triggered, displaying corresponding prompt information through the static prompter.
The prompter comprises a real-time prompter and a static prompter. Except for using the real-time prompter to perform real-time prompter according to the communication condition, the static prompter is used to prompt the relevant information according to the house talking line. The room interface with the watch assistant comprises a room talking line selection area, wherein the room talking line selection area comprises at least one of a scene opening icon, a peripheral icon, a cell icon, a house type icon, a room icon, a question answering icon and an invitation icon. And when the corresponding icon of the house talking line selection area is triggered, displaying corresponding prompt information through the static prompter.
For example, when the opening icon is triggered, the static prompter is used to display the opening key points, such as the related information that may include self-introduction, key-point introduction, core selling points, etc. And when the peripheral icons are triggered, displaying traffic, education, medical treatment, life and entertainment information by using the static prompter, clicking the map poi bubbles, and displaying the detailed description of the corresponding poi information. When the cell icon is triggered, the cell profile information and the cell dominance area are displayed using the static prompter. And when the house type icon is triggered, displaying the house type profile, the spatial scale, the transparent lighting and the room function by using the static prompter. When the room icon is triggered, the room area orientation is displayed with the static prompter. When the answering icon is triggered, the static prompter is used for displaying common problems, such as whether a basement exists or not, whether an elevator exists or not and the like. When the offer icon is triggered, three steps of inviting are displayed by using the static prompter, including inviting, calling and closing.
The prompt message displayed by the static prompter can also adopt a mode of combining a common file and a highlighted file. Such as highlighting key information in the cell profile information.
According to the processing method of the prompter, the corresponding prompt information is displayed through the static prompter when the corresponding icon of the house talking line is triggered, so that the orderliness and pertinence of the prompter content are improved.
According to the processing method of the prompter, provided by the invention, corresponding to the opening icon, the prompt information of the static prompter comprises client preference information; the client preference information comprises at least one of a house purchasing purpose, a living condition, a peripheral matching preference, a cell configuration preference and a house attribute preference.
The prompt message of the static prompter can include a client preference module corresponding to the open field icon, and the client preference module can be displayed when the client preference message exists and can be hidden when the client preference message does not exist. The broker or customer does not display the customer preference module when on the blacklist. The sentence structure displayed by the customer preference module can be set, and corresponding data is obtained from the data intelligent interface to be filled, so that customer preference information is formed. For example, the sentence structure of the customer preference module may be: the customers buy houses aiming at xx (self-residence/improvement/investment/school district/marriage), and there are xx residences (xx (old people/children), so that xx is required, xx (subway/school district/.) is desired, xx (quiet/parking convenience at the periphery of a cell) is desired, and xx (south-north through/house type square/.) is preferred. The cell and room dimensions may take up to three preference points, respectively, prioritized in front. Examples of the obtained customer preference information are: the purpose of purchasing a house by a client is a school district, children live in the house, the requirement is met for a subway and the school district, the periphery of the district is hoped to be quiet, and houses with north and south ventilation, floating windows and gardens are preferred.
The processing method of the prompter provided by the invention is beneficial to further grasping the customer requirements by prompting the customer preference information, thereby improving the tape view power.
According to the processing method of the prompter provided by the invention, the opening communication problem further comprises a personalized problem, and the method further comprises the following steps: and acquiring the personalized question according to the customer preference information.
The client preference information is beneficial to grasping client requirements, but only relevant information of the client is literally prompted, so that how to guide the broker to further interact with the user according to the client preference information can be realized by acquiring personalized problems of the corresponding client according to the client preference information through the real-time prompter, and the broker is provided with direct guidance on communication in the process.
For example, if the user's house purchase request is to go to school, the real-time prompter may display "questionable: is intention school? ". After being answered by the user, the question may be further prompted to ask a question "are the cells of the school that are involved in the race including cells a, B, and C, with cells that are unintentionally oriented in between? "and the like.
According to the processing method of the prompter, the personalized questions are acquired according to the preference information of the client to guide communication, so that targeted communication is facilitated, and the recognition power is further improved.
According to the processing method of the prompter, provided by the invention, the static prompter comprises an unfolding state and a folding state; the displaying of the corresponding prompt information through the static prompter specifically includes: if the static prompter is in an expanded state and the text height of the prompt message exceeds the frame height of the static prompter, circularly and roll-displaying the prompt message; and if the static prompter is in a retracting state, circularly and roll-displaying the prompt information, wherein the displayed line number is a preset line number, the prompt information corresponding to each line is displayed in a preset transparency and dwell time, and the prompt information moves to the previous line in a preset moving time.
The static prompter comprises an unfolding state and a folding state, wherein the folding state can still display information and is only smaller than an interface for displaying the information in the unfolding state. The unfolding state and the folding state can be manually switched by sliding fingers, and a certain trigger condition can be set to automatically switch between the unfolding state and the folding state. For example, when displaying a cell panorama, the static prompter is retracted.
When the corresponding prompt information is displayed through the static prompter, if the static prompter is in an expanded state and the text height of the prompt information exceeds the frame height of the static prompter, the prompt information is circularly and spirally displayed. Such as scrolling the display in a circular upward direction. Exceeding the frame height of the static prompter means that prompt information cannot be completely displayed due to the size limitation of the interactive interface of the static prompter.
When the corresponding prompt information is displayed through the static prompter, if the static prompter is in a retracting state, the prompt information is circularly and rollably displayed, the displayed line number is a preset line number, the prompt information corresponding to each line is displayed according to preset transparency and dwell time, and the prompt information moves to the previous line according to preset moving time.
Fig. 4 is a display example diagram of a static prompter in the processing method of the prompter provided by the present invention in a retracted state. As shown in fig. 4, the display mode includes:
1. transparency: in the process of rolling characters upwards, the transparency is changed from the starting point to 100 percent to 30 percent when the characters move upwards;
2. moving time length: 400 ms;
3. the text retention time: for 4 seconds.
After the C-end user enters the room interface with the assistant, related prompt information can be displayed through the prompter, and corresponding dynamic effects are set.
Fig. 5 is an exemplary diagram of the effect of the prompter of the C-end user in the processing method of the prompter provided by the present invention. As shown in fig. 5, the display mode includes:
1. transparency: the transparency of the prompter is 100% at the position 1, the position 2 and the position 3, and the transparency of the prompter is 100% to 0% from the position 3 to the position 4.
2. Moving time length: 600 ms.
3. The retention time is as follows: for 4 seconds.
4. The logic occurs: after the user enters the room for 2 seconds, the first prompter content appears, stays for 4 seconds and rolls upwards; and (5) displaying the 2 nd bar in sequence, staying for 4 seconds, and circularly playing the content of the prompter according to the rolling logic.
According to the processing method of the prompter, the display dynamic effect of the static prompter in the unfolding state and the folding state is set, so that the prompt information can be effectively checked, and the display effect is improved.
According to the processing method of the prompter, the method further comprises the following steps: and if the real-time prompter displays the communication question, the answer to the question or the question to be asked, the prompt information of the static prompter is paused to roll.
And if the fact that the real-time prompter displays relevant real-time prompt information such as an opening communication question, a question answer or a question, the prompt information of the static prompter is paused. For example, if the static prompter is folded and real-time tips (real-time prompt information) are displayed, the static prompter file does not roll; and recovering the static prompter case to roll after the real-time tips disappear.
According to the processing method of the prompter, provided by the invention, when the real-time prompter displays an open communication problem, a question answer or a question to be asked, the prompt information of the static prompter is paused to roll, so that the effective checking of the related information of the real-time prompter is ensured.
The following describes the processing device of the prompter provided by the present invention, and the processing device of the prompter described below and the processing device of the prompter described above can be referred to in correspondence.
Fig. 6 is a schematic structural diagram of a processing device of the prompter provided by the present invention. As shown in fig. 6, the apparatus includes a communication scene with watch acquisition module 10 and a real-time prompter module 20, wherein: the communication scene with watch acquisition module 10 is configured to: acquiring a current communication scene with watching; the real-time prompter module 20 is configured to: if the communication scene with watching is a user consultation problem, acquiring the problem content consulted by the user; and obtaining a question answer according to the question content, and prompting the question answer through a real-time prompter on the current room interface with the assistant to watch, or obtaining the question answer and a question to follow up on the basis of the question content, and prompting the question answer and the question to follow up on the current room interface with the assistant to watch through the real-time prompter.
According to the processing device of the prompter, provided by the invention, when the user consults the problem in the communication scene with watching, the real-time prompter prompts the answer to the problem or prompts the answer to the problem and the question to be asked, so that the automatic acquisition and prompting capability of the communication information with watching in the process with watching is improved, the pertinence of the communication content is improved, and the communication scene with watching is favorably improved.
According to the processing apparatus of the prompter provided by the present invention, the real-time prompter module 20 is further configured to: and if the communication scene with the watch is in the initial stage of the communication scene with the watch, prompting an opening communication problem through the real-time prompter on the current interface of the assistant room with the watch, wherein the opening communication problem comprises a preset conventional problem.
The processing device of the prompter provided by the invention prompts the communication problem of starting a scene through the real-time prompter when the communication scene with watching is the initial stage with watching, thereby being beneficial to ensuring the smooth development of the communication scene with watching.
According to the processing apparatus of a prompter provided by the present invention, when the real-time prompter 20 is used for prompting the question answer and the question to be asked through the real-time prompter, the real-time prompter is specifically used for: in the real-time prompter, displaying the question answers and the question asking questions in a row, and displaying the question answers or the question asking questions in a folding manner when the number of the characters of the question answers or the question asking questions exceeds a preset number; and, the question-chasing question is displayed with respect to the question answer in a weakening manner.
According to the processing device of the real-time prompter, the answers to the questions and the questions asked for questions are displayed in a line, when the answers to the questions or the questions asked for questions exceed the preset word number, the answers to the questions or the questions asked for questions are displayed in a line, the questions asked for questions are displayed in a weakening mode relative to the answers to the questions, and the display diversity and the rationality of the prompt content of the real-time prompter are improved.
According to the processing device of the prompter, the room interface with the watching assistant comprises a room-speaking action line selection area, wherein the room-speaking action line selection area comprises at least one of an opening icon, a peripheral icon, a cell icon, a house type icon, a room icon, a question answering icon and an invitation icon; the real-time prompter module 20 is further configured to: and when the corresponding icon of the house talking line selection area is triggered, displaying corresponding prompt information through the static prompter.
According to the processing device of the prompter, the corresponding prompt information is displayed through the static prompter when the corresponding icon of the house talking line is triggered, so that the orderliness and pertinence of the prompter content are improved.
According to the processing device of the prompter, provided by the invention, the prompt information of the static prompter corresponds to the opening icon and comprises client preference information; the client preference information comprises at least one of a house purchasing purpose, a living condition, a peripheral matching preference, a cell configuration preference and a house attribute preference.
The processing device of the prompter provided by the invention is beneficial to further grasping the customer requirements by prompting the customer preference information, thereby improving the tape view power.
According to the processing apparatus of the prompter provided by the present invention, the communication question of opening a communication further includes a personalized question, and the real-time prompter module 20 is further configured to: and acquiring the personalized question according to the customer preference information.
The processing device of the prompter provided by the invention acquires the personalized questions according to the preference information of the client to guide communication, is favorable for targeted communication, and further improves the power of the prompter.
According to the processing device of the prompter, the static prompter comprises an unfolding state and a folding state; when the real-time prompter module 20 is used for displaying corresponding prompt information through the static prompter, it is specifically configured to: if the static prompter is in an expanded state and the text height of the prompt message exceeds the frame height of the static prompter, circularly and roll-displaying the prompt message; and if the static prompter is in a retracting state, circularly and roll-displaying the prompt information, wherein the displayed line number is a preset line number, the prompt information corresponding to each line is displayed in a preset transparency and dwell time, and the prompt information moves to the previous line in a preset moving time.
According to the processing device of the prompter, the display dynamic effect of the static prompter in the unfolding state and the folding state is set, so that the prompt information can be effectively checked, and the display effect is improved.
According to the processing apparatus of the prompter provided by the present invention, the real-time prompter module 20 is further configured to: and if the real-time prompter displays the communication question, the answer to the question or the question to be asked, the prompt information of the static prompter is paused to roll.
According to the processing device of the prompter, provided by the invention, the prompt information of the static prompter is paused to roll if the real-time prompter displays an open communication problem, a problem answer or a question to be asked, so that the related information of the real-time prompter is effectively checked.
Fig. 7 is a schematic structural diagram of an electronic device provided in the present invention, and as shown in fig. 7, the electronic device may include: a processor (processor)710, a communication Interface (Communications Interface)720, a memory (memory)730, and a communication bus 740, wherein the processor 710, the communication Interface 720, and the memory 730 communicate with each other via the communication bus 740. Processor 710 may call logic instructions in memory 730 to perform a method of processing by a prompter, the method comprising: acquiring a current communication scene with watching; if the communication scene with watching is a user consultation problem, acquiring the problem content consulted by the user; and obtaining a question answer according to the question content, and prompting the question answer through a real-time prompter on the current room interface with the assistant to watch, or obtaining the question answer and a question to follow up on the basis of the question content, and prompting the question answer and the question to follow up on the current room interface with the assistant to watch through the real-time prompter.
In addition, the logic instructions in the memory 730 can be implemented in the form of software functional units and stored in a computer readable storage medium when the software functional units are sold or used as independent products. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
In another aspect, the present invention also provides a computer program product comprising a computer program stored on a non-transitory computer-readable storage medium, the computer program comprising program instructions which, when executed by a computer, enable the computer to perform the processing method of the prompter provided by the above methods, the method comprising: acquiring a current communication scene with watching; if the communication scene with watching is a user consultation problem, acquiring the problem content consulted by the user; and obtaining a question answer according to the question content, and prompting the question answer through a real-time prompter on the current room interface with the assistant to watch, or obtaining the question answer and a question to follow up on the basis of the question content, and prompting the question answer and the question to follow up on the current room interface with the assistant to watch through the real-time prompter.
In yet another aspect, the present invention also provides a non-transitory computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements a processing method to execute the prompters provided above, the method including: acquiring a current communication scene with watching; if the communication scene with watching is a user consultation problem, acquiring the problem content consulted by the user; and obtaining a question answer according to the question content, and prompting the question answer through a real-time prompter on the current room interface with the assistant to watch, or obtaining the question answer and a question to follow up on the basis of the question content, and prompting the question answer and the question to follow up on the current room interface with the assistant to watch through the real-time prompter.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (10)
1. A method of processing a prompter, comprising:
acquiring a current communication scene with watching;
if the communication scene with watching is a user consultation problem, acquiring the problem content consulted by the user; and obtaining a question answer according to the question content, and prompting the question answer through a real-time prompter on the current room interface with the assistant to watch, or obtaining the question answer and a question to follow up on the basis of the question content, and prompting the question answer and the question to follow up on the current room interface with the assistant to watch through the real-time prompter.
2. The method of processing a prompter as recited in claim 1, further comprising:
and if the communication scene with the watch is in the initial stage of the communication scene with the watch, prompting an opening communication problem through the real-time prompter on the current interface of the assistant room with the watch, wherein the opening communication problem comprises a preset conventional problem.
3. The processing method of the prompter according to claim 1, wherein the prompting the answer to the question and the question to be asked through the real-time prompter specifically comprises:
in the real-time prompter, displaying the question answers and the question asking questions in a row, and displaying the question answers or the question asking questions in a folding manner when the number of the characters of the question answers or the question asking questions exceeds a preset number; and, the question-chasing question is displayed with respect to the question answer in a weakening manner.
4. The processing method of the prompter device of claim 2, wherein the assistant-with-watch room interface comprises a house talking line selection area, wherein the house talking line selection area comprises at least one of an opening icon, a perimeter icon, a cell icon, a house type icon, a room icon, an answer icon, and an offer icon; the method further comprises the following steps:
and when the corresponding icon of the house talking line selection area is triggered, displaying corresponding prompt information through the static prompter.
5. The processing method of the prompter according to claim 4, characterized in that the prompt information of the static prompter includes customer preference information corresponding to the opening icon; the client preference information comprises at least one of a house purchasing purpose, a living condition, a peripheral matching preference, a cell configuration preference and a house attribute preference.
6. The method of processing a prompter according to claim 4, wherein the static prompter comprises an expanded state and a collapsed state; the displaying of the corresponding prompt information through the static prompter specifically includes:
if the static prompter is in an expanded state and the text height of the prompt message exceeds the frame height of the static prompter, circularly and roll-displaying the prompt message;
and if the static prompter is in a retracting state, circularly and roll-displaying the prompt information, wherein the displayed line number is a preset line number, the prompt information corresponding to each line is displayed in a preset transparency and dwell time, and the prompt information moves to the previous line in a preset moving time.
7. The method of processing a prompter as recited in claim 6, further comprising:
and if the real-time prompter displays the communication question, the answer to the question or the question to be asked, the prompt information of the static prompter is paused to roll.
8. A processing apparatus of a prompter, comprising:
the area looks at communication scene and obtains the module for: acquiring a current communication scene with watching;
a real-time prompter module for: if the communication scene with watching is a user consultation problem, acquiring the problem content consulted by the user; and obtaining a question answer according to the question content, and prompting the question answer through a real-time prompter on the current room interface with the assistant to watch, or obtaining the question answer and a question to follow up on the basis of the question content, and prompting the question answer and the question to follow up on the current room interface with the assistant to watch through the real-time prompter.
9. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the steps of the processing method of the prompter according to any one of claims 1 to 7 are implemented by the processor when executing the program.
10. A non-transitory computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the processing method of the prompter according to any one of claims 1 to 7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011613678.9A CN112734461A (en) | 2020-12-30 | 2020-12-30 | Processing method and device of prompter |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011613678.9A CN112734461A (en) | 2020-12-30 | 2020-12-30 | Processing method and device of prompter |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN112734461A true CN112734461A (en) | 2021-04-30 |
Family
ID=75611245
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202011613678.9A Pending CN112734461A (en) | 2020-12-30 | 2020-12-30 | Processing method and device of prompter |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN112734461A (en) |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103399903A (en) * | 2013-07-26 | 2013-11-20 | 贝壳网际（北京）安全技术有限公司 | Prompting method and device for prompting information in browser and client |
| CN107300970A (en) * | 2017-06-05 | 2017-10-27 | 百度在线网络技术（北京）有限公司 | Virtual reality exchange method and device |
| CN110826746A (en) * | 2019-11-01 | 2020-02-21 | 贝壳技术有限公司 | Management method for on-line invited house-viewing and management method for on-line reserved house-viewing |
| CN111639988A (en) * | 2020-05-22 | 2020-09-08 | 贝壳技术有限公司 | Broker recommendation method, device, electronic equipment and storage medium |
| CN112104598A (en) * | 2020-07-28 | 2020-12-18 | 北京城市网邻信息技术有限公司 | Information sending method and device, electronic equipment and storage medium |
-
2020
- 2020-12-30 CN CN202011613678.9A patent/CN112734461A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103399903A (en) * | 2013-07-26 | 2013-11-20 | 贝壳网际（北京）安全技术有限公司 | Prompting method and device for prompting information in browser and client |
| CN107300970A (en) * | 2017-06-05 | 2017-10-27 | 百度在线网络技术（北京）有限公司 | Virtual reality exchange method and device |
| CN110826746A (en) * | 2019-11-01 | 2020-02-21 | 贝壳技术有限公司 | Management method for on-line invited house-viewing and management method for on-line reserved house-viewing |
| CN111639988A (en) * | 2020-05-22 | 2020-09-08 | 贝壳技术有限公司 | Broker recommendation method, device, electronic equipment and storage medium |
| CN112104598A (en) * | 2020-07-28 | 2020-12-18 | 北京城市网邻信息技术有限公司 | Information sending method and device, electronic equipment and storage medium |
Non-Patent Citations (1)
| Title |
|---|
| 地产老雷: "二手业务带看助手", 《原创力文档》 * |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN109196464A (en) | User agent based on context | |
| US20200336447A1 (en) | Method and device for displaying reply message | |
| WO2014106411A1 (en) | Method and device for implementing instant communication | |
| Maddison | Private men, public anger: The men's rights movement in Australia | |
| CN113163269B (en) | Live broadcast room entering method and device, electronic equipment and storage medium | |
| CN106020449A (en) | A virtual reality interaction method and device | |
| CN116543082B (en) | Digital person generation method and device and digital person generation system | |
| Foushee et al. | Self-directed learning by preschoolers in a naturalistic overhearing context | |
| CN113792196A (en) | Method and device for man-machine interaction based on multi-modal dialog state representation | |
| CN106886245A (en) | A kind of accurate countdown realization method and system | |
| CN112286422B (en) | Information display method and device | |
| CN112734461A (en) | Processing method and device of prompter | |
| CN117094690A (en) | Information processing method, electronic device, and storage medium | |
| CN115206150B (en) | Scenario experience-based teaching method, apparatus, device and storage medium | |
| CN108153574B (en) | Application processing method and device and electronic equipment | |
| Abdullahi et al. | Managing Language Shift through Multimodality: Somali Families in London | |
| CN114201596A (en) | Virtual digital human use method, electronic device and storage medium | |
| CN110822646A (en) | Control method of air conditioner, air conditioner and storage medium | |
| CN115292471B (en) | Knowledge product service pushing method for children and related device | |
| Akpan-Obong | Invisible but ubiquitous: leveraging ICTs for development in gendered systems of exclusion-Nigeria and Cameroon | |
| CN115297206B (en) | Two-dimensional code switching implementation method, system and storage device based on scene | |
| CN110347424B (en) | Configuration and use method and device for product-level global exit | |
| CN117112746A (en) | Interaction method, device, computer equipment and storage medium | |
| CN107644559B (en) | Interactive online learning method, device, storage medium and system | |
| Burnett | Old |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20210430 |
|
| RJ01 | Rejection of invention patent application after publication |