CN112669121A - Information processing method and device, electronic equipment and storage medium - Google Patents
Information processing method and device, electronic equipment and storage medium Download PDFInfo
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- 238000003672 processing method Methods 0.000 title claims abstract description 31
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- 230000008569 process Effects 0.000 abstract description 10
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- 238000010586 diagram Methods 0.000 description 13
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Abstract
The information processing method provided by the application comprises the following steps: obtaining rights and interests information which is used for representing that a user corresponding to a target order can enjoy under the condition that the target order is not completed on time; and displaying the rights and interests information. According to the method, the right information which is used for showing the rights and interests that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time is displayed, so that the user can concentrate on the right and interests information which the user can enjoy when the target order is not completed on time, and the anxiety of the user in the process of waiting for distribution after placing an order can be relieved.
Description
Technical Field
The application relates to the field of data processing, in particular to an information processing method, an information processing device, an electronic wading pen and a storage medium.
Background
As the pace of life of people increases, various order distribution services come into endlessly, such as: take-out services, network car appointment services, express delivery services, and the like. After the user sends out an order request, the service platform will give the estimated service time according to the actual situation of the user, for example: after a user purchases a takeaway item on the takeaway platform, the takeaway platform will give the expected delivery time of the takeaway item.
In practical applications, anxiety is easily generated in the process of waiting for delivery after a user places an order, and the situations of delivery over time of the order occur occasionally, which all cause poor ordering experience for the user. The reason for this is that the delivery data currently visible to the user is often monotonous, so that anxiety is not considered to be easily generated in the process of waiting for delivery after the user places an order, and how dissatisfaction of the user on the order delivery overtime is relieved by the delivery data visible to the user once the order delivery overtime occurs is not considered.
Disclosure of Invention
The present application provides an information processing method to solve the above problems in the prior art. The application also provides an information processing device, an electronic device and a storage medium,
the application provides an information processing method, which comprises the following steps: obtaining rights and interests information which is used for representing that a user corresponding to a target order can enjoy under the condition that the target order is not completed on time; and displaying the rights and interests information.
Optionally, the equity information includes a prompt message for prompting that a user corresponding to the target order can enjoy equity under a condition that the target order is not completed on time.
Optionally, the prompt information includes remaining duration information of a starting time of the description information, where the current time and distance show is used to describe the rights and interests that the user may enjoy corresponding to the target order under the condition that the target order is not completed on time.
Optionally, the starting time of the description information showing the rights and interests that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time is the latest delivery time specified for the target order.
Optionally, the displaying the rights and interests information includes: and displaying the prompt information within the specified delivery time range aiming at the target order.
Optionally, the method further includes: in response to detecting an opening operation of an order page for the target order, determining whether a current time is within a specified delivery time range for the target order; the displaying the prompt information comprises: and if the current time is determined to be within the specified delivery time range for the target order, displaying the prompt information in the order page.
Optionally, the displaying the prompt information in the specified delivery time range for the target order includes: and if the time length between the current time and the generation time of the target order reaches or exceeds a preset time threshold value, and the current time is within a specified delivery time range of the target order, displaying the prompt information.
Optionally, the obtaining right information that indicates that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and acquiring the prompt information provided by the server, or generating the prompt information according to the target order.
Optionally, the rights and interests information includes description information for describing rights and interests that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time.
Optionally, the displaying the rights and interests information includes: presenting the descriptive information starting from a latest delivery time specified for the target order.
Optionally, the method further includes: in response to detecting a start operation of an order page for the target order, determining whether a current time is after a latest delivery time specified for the target order and determining whether the target order has been completed; the displaying the description information includes: presenting the descriptive information if it is determined that the current time is after a latest delivery time specified for the target order and it is determined that the target order is not complete.
Optionally, the obtaining right information that indicates that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and obtaining the description information provided by the server, or generating the description information according to the target order.
Optionally, the method further includes: in response to detecting a start operation of an order page for the target order, determining whether a current time is after a latest delivery time specified for the target order and determining whether the target order has been completed; if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined not to be completed, sending a request message for requesting to obtain the description information to the server side; the obtaining the description information provided by the server includes: and obtaining the description information provided by the server end aiming at the request message.
Optionally, the displaying the rights and interests information includes: and if the click operation aiming at the prompt message is detected before the latest delivery time specified for the target order, displaying the description information of the user-enjoyable rights and interests corresponding to the target order.
The present application also provides an information processing apparatus including:
the information acquisition unit is used for acquiring rights and interests information which is used for representing that a user corresponding to a target order can enjoy under the condition that the target order is not completed on time;
and the information display unit is used for displaying the rights and interests information.
Optionally, the equity information includes a prompt message for prompting that a user corresponding to the target order can enjoy equity under a condition that the target order is not completed on time.
Optionally, the prompt information includes remaining duration information of a starting time of the description information, where the current time and distance show is used to describe the rights and interests that the user may enjoy corresponding to the target order under the condition that the target order is not completed on time.
Optionally, the starting time of the description information showing the rights and interests that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time is the latest delivery time specified for the target order.
Optionally, the information display unit includes: and the prompt information display subunit is used for displaying the prompt information within the specified delivery time range for the target order.
Optionally, the apparatus further comprises: a first information judgment subunit, configured to, in response to detecting a start operation of an order page for the target order, judge whether a current time is within a specified delivery time range for the target order; the prompt information display subunit is specifically configured to display the prompt information in the order page if it is determined that the current time is within a specified delivery time range for the target order.
Optionally, the displaying the prompt information in the specified delivery time range for the target order includes: and if the time length between the current time and the generation time of the target order reaches or exceeds a preset time threshold value, and the current time is within a specified delivery time range of the target order, displaying the prompt information.
Optionally, the obtaining right information that indicates that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and acquiring the prompt information provided by the server, or generating the prompt information according to the target order.
Optionally, the rights and interests information includes description information for describing rights and interests that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time.
Optionally, the displaying the rights and interests information includes: presenting the descriptive information starting from a latest delivery time specified for the target order.
Optionally, the apparatus further comprises: a second information determination subunit, configured to determine, in response to detecting a start operation of an order page for the target order, whether a current time is after a latest delivery time specified for the target order, and determine whether the target order has been completed; the information display unit comprises: a description information presentation subunit operable to present the description information if it is determined that the current time is after a latest arrival time specified for the target order and it is determined that the target order is not completed.
Optionally, the obtaining right information that indicates that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and obtaining the description information provided by the server, or generating the description information according to the target order.
Optionally, the apparatus further comprises: a third information determination subunit, configured to determine, in response to detecting a start operation of an order page for the target order, whether a current time is after a latest delivery time specified for the target order, and determine whether the target order has been completed; a description information request subunit configured to issue a request message for requesting to obtain the description information to the server if it is determined that the current time is after a latest delivery time specified for the target order and it is determined that the target order is not completed; the obtaining the description information provided by the server includes: and obtaining the description information provided by the server end aiming at the request message.
Optionally, the displaying the rights and interests information includes: and if the click operation aiming at the prompt message is detected before the latest delivery time specified for the target order, displaying the description information of the user-enjoyable rights and interests corresponding to the target order.
The present application further provides an information processing method, including: obtaining rights and interests information which can be enjoyed by a user corresponding to a target order under the condition that the target order is not completed on time; and sending the rights and interests information to a client corresponding to the user.
Optionally, the equity information includes a prompt message for prompting that a user corresponding to the target order can enjoy equity under a condition that the target order is not completed on time.
Optionally, the sending the right information to the client corresponding to the user includes: and if the time length between the current time and the generation time of the target order reaches or exceeds a preset time threshold value and the current time is within a specified delivery time range of the target order, sending the prompt information to a client corresponding to the user.
Optionally, the prompt information includes remaining time length information of a current time and a latest arrival time specified for the target order.
Optionally, the sending the right information to the client corresponding to the user includes: and sending the rights and interests information to the client corresponding to the user within the specified delivery time range aiming at the target order.
Optionally, the method further includes: in response to receiving opening information of an order page for the target order, judging whether the current time is within a specified delivery time range for the target order; the sending the rights and interests information to the client corresponding to the user includes: and if the current time is determined to be within the specified delivery time range for the target order, sending the rights and interests information to a client corresponding to the user.
Optionally, the obtaining the rights and interests information that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and generating the prompt information according to the target order.
Optionally, the rights and interests information includes description information for describing rights and interests that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time.
Optionally, the sending the right information to the client corresponding to the user includes: and if the click operation aiming at the prompt information is detected before the latest delivery time specified for the target order, sending the description information to a client corresponding to the user.
Optionally, the sending the right information to the client corresponding to the user includes: in response to receiving opening information for an order page for the target order, determining whether a current time is after a latest delivery time for the target order and determining whether the target order has been completed; the sending the rights and interests information to the client corresponding to the user includes: and if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, sending the description information to a client corresponding to the user.
Optionally, the obtaining the rights and interests information that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and generating the description information according to the target order.
Optionally, the method further includes: in response to receiving opening information for the target order page, determining whether a current time is after a latest delivery time specified for the target order and determining whether the target order has been completed; and if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, sending the description information to a client corresponding to the user.
Optionally, the sending the description information to the client corresponding to the user includes: obtaining the order information; and obtaining the description information of the user sharable rights and interests corresponding to the order information according to the order information.
The present application also provides an information processing apparatus including: the information acquisition unit is used for acquiring the interest information which can be enjoyed by the user corresponding to the target order under the condition that the target order is not completed on time; and the information sending unit is used for sending the rights and interests information to the client corresponding to the user.
Optionally, the equity information includes a prompt message for prompting that a user corresponding to the target order can enjoy equity under a condition that the target order is not completed on time.
Optionally, the sending the right information to the client corresponding to the user includes: and if the time length between the current time and the generation time of the target order reaches or exceeds a preset time threshold value and the current time is within a specified delivery time range of the target order, sending the prompt information to a client corresponding to the user.
Optionally, the prompt information includes remaining time length information of a current time and a latest arrival time specified for the target order.
Optionally, the sending the right information to the client corresponding to the user includes: and sending the rights and interests information to the client corresponding to the user within the specified delivery time range aiming at the target order.
Optionally, the information sending unit includes: and the first information sending subunit is configured to send the right information to the client corresponding to the user within a specified delivery time range for the target order.
Optionally, the apparatus further comprises: the first information judgment subunit is used for responding to the received opening information of the order page aiming at the target order and judging whether the current time is within a specified distribution time range aiming at the target order; the first information sending subunit is specifically configured to send the right information to the client corresponding to the user if it is determined that the current time is within the specified delivery time range for the target order.
Optionally, the obtaining the rights and interests information that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and generating the prompt information according to the target order.
Optionally, the rights and interests information includes description information for describing rights and interests that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time.
Optionally, the sending the right information to the client corresponding to the user includes: and if the click operation aiming at the prompt information is detected before the latest delivery time specified for the target order, sending the description information to a client corresponding to the user.
Optionally, the information sending unit includes: a second information determining subunit, configured to determine, in response to receiving opening information of an order page for the target order, whether a current time is after a latest delivery time for the target order, and determine whether the target order is completed; and the prompt information sending subunit is configured to send the description information to a client corresponding to the user if it is determined that the current time is after the latest delivery time specified for the target order and it is determined that the target order is not completed.
Optionally, the obtaining the rights and interests information that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and generating the description information according to the target order.
Optionally, the apparatus further comprises: a third information judgment subunit, configured to, in response to receiving opening information for the target order page, judge whether a current time is after a latest delivery time specified for the target order, and judge whether the target order is completed; and the description information sending subunit is configured to send the description information to a client corresponding to the user if it is determined that the current time is after the latest delivery time specified for the target order and it is determined that the target order is not completed.
Optionally, the apparatus further comprises: the order information acquisition unit is used for acquiring the order information; and the description information acquisition unit is used for acquiring the description information of the user sharable rights and interests corresponding to the order information according to the order information.
The present application further provides an electronic device, comprising: a processor; a memory for storing a program of a method, which when read and executed by the processor performs any of the methods described above.
The present application also provides a computer storage medium storing a computer program that, when executed, implements any of the methods described above.
Compared with the prior art, the method has the following advantages:
the information processing method provided by the application comprises the following steps: obtaining rights and interests information which is used for representing that a user corresponding to a target order can enjoy under the condition that the target order is not completed on time; and displaying the rights and interests information. According to the method, the right information which is used for showing the rights and interests that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time is displayed, so that the user can concentrate on the right and interests information which the user can enjoy when the target order is not completed on time, and the anxiety of the user in the process of waiting for distribution after placing an order can be relieved.
In addition, even if the order overtime distribution situation occurs, due to the fact that the right information which can be enjoyed by the user when the order is not completed on time is provided, dissatisfaction emotion of the user on the order overtime distribution can be relieved, and complaint amount of the user on a distribution platform is objectively reduced.
In addition, the order quantity of the distribution platform can be increased by showing the user the way that the user can share rights and interests when the order is not completed on time, and therefore the benefit of the distribution platform is increased.
Drawings
Fig. 1 is a schematic view of an application scenario of the information processing method in the first embodiment of the present application;
fig. 2A is a schematic diagram of a first display interface of a client after a user issues an order request according to a first embodiment of the present application;
fig. 2B is a schematic diagram of a second display interface of the client after the user issues an order request according to the first embodiment of the present application;
fig. 2C is a schematic diagram of a third display interface of the client after the user issues an order request according to the first embodiment of the present application;
fig. 3 is a flowchart of an information processing method according to a second embodiment of the present application;
fig. 4 is a schematic structural diagram of an information processing apparatus according to a third embodiment of the present application;
fig. 5 is a flowchart of an information processing method according to a fourth embodiment of the present application;
fig. 6 is a schematic structural diagram of an information processing apparatus according to a fifth embodiment of the present application;
fig. 7 is a schematic structural diagram of an electronic device according to a sixth embodiment of the present application;
Detailed Description
In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present invention. This application is capable of implementation in many different ways than those herein set forth and of similar import by those skilled in the art without departing from the spirit of this application and is therefore not limited to the specific implementations disclosed below.
In order to more clearly show the information processing method provided by the embodiment of the present application, a specific application scenario of the information processing method provided by the present application is first introduced.
Referring to fig. 1, it is a schematic diagram of an application scenario of the information processing method in the first embodiment of the present application.
Fig. 1 includes: a user 101, a client 102, and a server 103. In practical application, a user sends a food ordering request to a take-out service platform through a client 102, the client 102 receives the request and then sends the request to a server 103, and the server 103 sends a corresponding order to the client according to the food ordering request and gives an estimated delivery time in the order. However, the waiting process after placing the order is prone to generate anxiety for the user, and is limited by the influence of various unstable factors such as the meal delivery environment and the number of orders for the meal delivery, so that the meal delivery time is often overtime, which results in a negative order placing experience for the user 101.
In the first embodiment of the present application, the client 102 refers to a service interface of a takeout service platform selected by a user through a terminal device (e.g., a mobile phone, a tablet computer, etc.); the server 103 is a server corresponding to the client 102; the user 101 may be a user who sends an order request to the takeaway service platform, or a user who logs in the takeaway service platform.
Here, an example of the present scenario will be described, in which a user who issues an order request to a takeaway service platform is the user 101 described in the first embodiment of the present application. Please refer to fig. 2A, which is a schematic diagram of a first display interface of the client 102 after a user issues an order request according to a first embodiment of the present application, including: an estimated time module 201A, a meal delivery schedule module 202A, and a rights and interests information module 203A.
The estimated time module 201A is configured to show the estimated delivery time of the corresponding food in the order to the user 101. After the user 101 sends an order request to the user, the server 103 or the client 102 provides the user with an estimated delivery time of the order item by taking into account the time when the user sent the order request, the distance between the user address and the order originating address, and other factors.
The food delivery progress module 202A is configured to show a food delivery progress to the user 101. In the field, the meal delivery progress module 202 is connected to more than a GPS positioning system, and informs the user of the meal delivery progress at the current time by positioning the position of the rider who delivers the meal to the user 101 in real time.
The interest information module 203A is configured to show, to the user 101, interest information that indicates that the user corresponding to the target order can enjoy under the condition that the target order is not completed. When the user successfully places an order through the take-out service platform, the server 103 obtains the rights and interests information that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time according to the detailed condition of the order, and sends the rights and interests information to the client 102, and the client 102 presents the rights and interests information for the user through the rights and interests information module 203A on a display interface to prompt the client to enjoy the rights and interests if the target order is not delivered on time. The interest information may include some goods with great preferential strength, for example: pizza, fruit, drinks, etc. which can be purchased at a very low price after the offer.
It is understood that displayed in the equity information module 203A may be prompt information that prompts the user 101 to enjoy equity in case the target take-away order is not delivered on time, for example: the super good shown in FIG. 2A; or information of specific contents that the user can enjoy the interests, such as: the specific goods and the price corresponding to the goods mentioned above.
It should be noted that, after the user successfully places an order, the right information module 203A is displayed on the order detail interface, which is an optional implementation manner of the present application, and in other embodiments, the right information module may also be displayed on other interfaces. For example: the equity information module 203A may be displayed when the user enters the takeaway platform. For example, the equity information module is configured on the first interface of the take-out service platform, and no matter whether the user orders a meal or not, when the user 101 enters the first interface of the take-out service platform, the client responds to the opening operation of the user on the take-out service platform, and presents the equity information and other first interface information for the user. Therefore, the display of the rights and interests information module at different positions at different occasions is a simple transformation of the embodiment, and the rights and interests information module does not deviate from the core of the application and is within the protection scope of the application.
In an embodiment of the application, the client first generates the prompt information on an order detail interface for the order placing request of the user and displays the prompt information in the interest information display module 203A (see fig. 2A), while generating the order, the interest information display module 203A determines the latest delivery time of the takeout product corresponding to the order according to the estimated delivery time, and converts the prompt information into description information to display when the current time reaches the latest delivery time, that is, if the takeout order is not delivered within a specified time, the description information is displayed.
Please refer to fig. 2B, which is a schematic diagram illustrating a second display interface of the client 102 after the user issues an order request according to the first embodiment of the present application. If the current time exceeds the estimated latest delivery time, it indicates that the takeout order is not delivered within the specified time, at this time, the estimated time module 201A changes the latest delivery time into the overtime prompt information, and the interest information module 203A converts the prompt information into the description information, which is similar to the unlocking process of the interest information, that is, within the specified time range, the user is given a prompt of the user's enjoyable interest corresponding to the target order under the condition that the takeout order is not completed on time, and if the takeout order is not completed on time, the specific content of the sharable interest is displayed to the user.
In addition, after the description information is presented to the user, the client may provide the sharable right for the user in response to the operation of the right information presentation module 203A by the user. For example: the description information describes a special price commodity, and after the client receives the click operation of the user on the description information, a commodity detail page of the special price commodity is provided for the user, so that the user can purchase the special price commodity conveniently. If the user is determined to purchase the special price goods, the user is indicated to have enjoyed the sharable rights and interests corresponding to the take-away order. Referring to fig. 2C, which is a schematic diagram of a third display interface of the client 102 after the user sends an order request in the first embodiment of the present application, when the user enters the takeaway order detail page again, the client deletes the rights and interests information display module 203A, and does not display the prompt information and the description information.
It should be noted that, the right information may give the right information for the user order according to the specific situation of the user order, for example: and providing the preferential commodities for the user according to the user preference information. Another example is: according to the specific goods of the user take-out order, the goods suitable for being consumed after meal can be provided for the user. Another example is: the customer may be provided directly with coupons applicable to all merchants of the platform.
In addition, the application does not limit the specific application scenario of the information processing method provided in this embodiment, and the information processing method may also be applied to other scenarios, for example: scenes such as network appointment vehicles and express delivery. The above description of applying the information processing method to the takeaway service scenario is only for ease of understanding, and is not intended to limit the application of the information processing method provided in the present application.
The foregoing embodiment introduces a specific application scenario of the information processing method, and accordingly, a second embodiment of the present application provides an information processing method, please refer to fig. 3, which is a flowchart of the information processing method according to the second embodiment of the present application. Since the embodiment of the method is partially similar to the embodiment of the application scenario, only the part that is not mentioned in the embodiment of the application scenario is described below, and the relevant part may refer to the part of the description of the embodiment of the application scenario.
An information processing method according to a second embodiment of the present application includes the steps of:
step S301, obtaining right information which is used for showing that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time.
In the second embodiment of the present application, an execution subject for executing the information processing method is generally a client of a target scenario corresponding to a target user, that is, the client is used for displaying the rights and interests information.
The target order refers to an order generated by the client service platform by receiving an operation instruction of a target user, for example: and the user orders through the takeout service platform, and the takeout service platform corresponding to the client generates a target order for the user according to the ordering instruction of the user.
The interest information refers to preferential service information provided by the client service platform for the user, and the interest information can be prompt information, namely prompt information for prompting that the user corresponding to the target order can enjoy the interest under the condition that the target order is not completed on time; for example, the user is prompted for information that offers a service. The rights and interests information may also be information for describing preferential content, that is, description information for describing rights and interests that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time; for example, if the user can enjoy the right of a certain product to be discounted, the description information is the product name of the product, the corresponding discount price and the discount degree.
In an alternative of the second embodiment, the right information includes both the prompt information and the description information.
The prompt information includes remaining duration information of the starting time of the description information, which is used for describing the rights and interests that the user can enjoy corresponding to the target order under the condition that the target order is not completed on time, displayed at the current time distance, that is, the remaining duration information is a part of the prompt information. Wherein, the starting time of the description information for describing the rights and interests which can be enjoyed by the user corresponding to the target order under the condition that the target order is not completed on time is the latest delivery time specified for the target order. For example: assuming that the target order is a take-away delivery, the latest delivery time specified by the target order is an expected delivery time given by a service platform.
It should be noted that the above description of the right information is only a preferred embodiment of the present application, and in other embodiments, the right information may include only the hint information or only the description information, but these should be included in the simple modification of the first embodiment of the present application, and the protection scope of the present application is not departing from the core of the present application.
Step S302, displaying the rights and interests information.
The showing of the rights and interests information means that the rights and interests information is shown to a user through an interactive interface interacted with the user in the client.
It can be understood that the process of presenting the rights information needs to be presented according to specific contents in the rights information. Here, the process of presenting the rights information is described in detail by taking the above-mentioned alternative embodiment as an example, that is, it is assumed that the rights information includes the prompt information and the description information.
After the client receives an order placing request sent by a user, the client provides a specific target order for the user according to the order placing request and simultaneously estimates a specified delivery completion time for the order.
The interest information is contained in the target order, and in the process of showing the interest information to the user, the prompt information in the interest information is firstly shown to the user so as to inform the user that the user can enjoy the interest if the order corresponding to the user is not completed on time.
Specifically, the prompt information includes information of a remaining time length between the current time and the specified delivery completion time. And the client judges whether the description information is displayed by the user according to the residual duration information.
And if the current time does not reach the specified delivery time, the client side can display the prompt message until the current time reaches the specified delivery time.
Considering that there is a possibility that an order page or the client is closed by a user after the user places an order, before displaying the prompt information, the client further determines whether the current time is within a specified delivery time range for the target order in response to detecting an opening operation for the target order page.
And if the current time is determined to be within the specified delivery range for the target order, displaying the prompt information in the order page.
In an optional embodiment of the present application, the prompt message may also be displayed after a period of time of order generation, that is, if a time length between a current time and a generation time of the target order reaches or exceeds a preset time threshold, and the current time is within a specified delivery time range of the target order, the prompt message is displayed.
For example: in the current time period, the take-away platform detects that the number of service staff for take-away delivery is difficult to meet the current order number, and the delivery service staff cannot be distributed for the target order after a period of time after the order is generated is detected, so that the prompt information can be displayed after a period of time after the order is generated. It should be noted that the method for displaying the prompt information provided in the foregoing optional embodiment of the present application is not limited to the application of the foregoing scenario, for example, if the preset time threshold is 20 minutes, the prompt information may be directly displayed after the target order is generated for 20 minutes.
It can be understood that the prompt message is only a message for reminding the user that the user can enjoy the rights and interests corresponding to the target order if the target order is not completed on time, and the prompt message does not include the content of the rights and interests which the user can share. Therefore, the prompt information can be displayed to the user in the target order after the user submits the order, and can also be provided for the user after the user enters and opens the service interface corresponding to the client. For example: when a user enters the first interface of a client of a certain takeout platform, the prompt information can be displayed on the first interface of the client.
The description information is description information of specific rights and interests that the user can enjoy, for example: the description information may be a receivable coupon, a specific discounted special price, etc. If the description information is the description information of the specific discounted special price commodity, the description information not only includes the description of the commodity name, but also includes the price corresponding to the commodity and the corresponding discount information, etc.
The description information is displayed under the condition that the target order is not completed on time, namely, the display condition of the description information comprises:
1. the current time is after the latest delivery time specified by the target order;
2. the target order is not complete.
Therefore, when displaying the description information, it is necessary to simultaneously determine whether the current time is after the delivery time specified by the target order and whether the target order is completed. If the display interface corresponding to the target order is closed by the user, when the user opens the client again, it is further required to respond to the detected opening operation of the order page for the target order, and simultaneously determine whether the current state of the order meets the above two conditions.
Presenting the descriptive information if it is determined that the current time is after a latest delivery time specified for the target order and it is determined that the target order is not complete. The description information may be obtained from the server, or may be generated by the client according to the target order, which is the same as the prompt information.
If the description information is acquired from a server by the client, the method further comprises the step of sending a request message for requesting to acquire the description information to the server; and obtaining the description information provided by the server end aiming at the request message.
In an optional embodiment of the present application, the interest information is also displayed before the latest delivery specified by the target order, that is, if a click operation on the prompt information is detected before the latest delivery time specified for the target order, description information of the user-enjoyable interest corresponding to the target order is displayed.
For example, assuming that the target order is not completed when the latest delivery time specified by the target order is 12:00 and the current time is 11:55, the description information may be presented to the user in response to detecting the user's click operation on the prompt information, so as to enable the user to know in advance the rights and interests that the user may enjoy if the target order is not completed on time. After the description information is presented to the user, the user can visually know the rights and interests information enjoyable by the current user according to the description information, and the user can also directly purchase specific contents contained in the sharable rights and interests information aiming at the client service interface, for example: if the sharable interest shown to the user is the discount commodity, the user can purchase the discount commodity described in the sharable interest information through the client. Another example is: if the sharable benefits presented to the user are coupons, the user may receive the coupons through the client.
In an optional embodiment of the present application, the client may further guide the user to enjoy specific content contained in the rights information. For example: assuming that the user's interest in sharable right is a discount product, that is, the description information describes the discount product, the client may respond to a click operation of the user on the description information and send the click operation to the server corresponding to the client, and the server searches for a merchant corresponding to the product and enters a product detail page corresponding to the discount product in the merchant, so that the user purchases the discount product. Another example is: assuming that the user's sharable interest is a coupon, the client may set the description information as the coupon, and at the same time, in response to an operation of clicking the description information by the user, issue the coupon to the user.
It should be noted that, because the description information is also directly presented to the user, the description information also has a certain prompting capability, and therefore, the description information can directly replace the prompting information to remind the user that the user corresponding to the target order can enjoy a certain degree of rights and interests under the condition that the target order is not completed on time. It is understood that, if the current time does not exceed the latest delivery time specified by the target order, the user cannot enjoy the right corresponding to the target order, and therefore, if the prompt information is replaced with the description information, the user cannot enjoy the right corresponding to the target order by operating the client before the latest delivery time is reached.
According to the method, the information of the sharable rights and interests is provided for the user when the order is not completed, so that the anxiety of the user in the waiting process of the order is relieved, the bad experience of the user caused by the fact that the order is not completed on time is made up, the satisfaction degree of the user is improved, and the customer complaint amount of the user to the platform is reduced. In addition, by means of displaying the sharable rights and interests information to the user, the satisfaction degree of the user on the platform is improved, the user amount is attracted, and the benefit of the platform is increased.
The above embodiments describe an information processing method, and accordingly, a third embodiment of the present application provides an information processing apparatus. Since the apparatus embodiments are substantially similar to the method embodiments described above, the description is relatively simple, and reference may be made to the description of the method embodiments described above for relevant points. The device embodiments described below are merely illustrative.
Please refer to fig. 4, which is a schematic structural diagram of an information processing apparatus according to a third embodiment of the present application, the information processing apparatus including:
an information obtaining unit 401, configured to obtain right information that indicates that a user corresponding to a target order may enjoy under a condition that the target order is not completed on time;
and an information display unit 402 for displaying the rights and interests information.
Optionally, the equity information includes a prompt message for prompting that a user corresponding to the target order can enjoy equity under a condition that the target order is not completed on time.
Optionally, the prompt information includes remaining duration information of a starting time of the description information, where the current time and distance show is used to describe the rights and interests that the user may enjoy corresponding to the target order under the condition that the target order is not completed on time.
Optionally, the starting time of the description information showing the rights and interests that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time is the latest delivery time specified for the target order.
Optionally, the information display unit includes:
and the prompt information display subunit is used for displaying the prompt information within the specified delivery time range for the target order.
Optionally, the apparatus further comprises:
a first information judgment subunit, configured to, in response to detecting a start operation of an order page for the target order, judge whether a current time is within a specified delivery time range for the target order;
the prompt information display subunit is specifically configured to display the prompt information in the order page if it is determined that the current time is within a specified delivery time range for the target order.
Optionally, the displaying the prompt information in the specified delivery time range for the target order includes: and if the time length between the current time and the generation time of the target order reaches or exceeds a preset time threshold value, and the current time is within a specified delivery time range of the target order, displaying the prompt information.
Optionally, the obtaining right information that indicates that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and acquiring the prompt information provided by the server, or generating the prompt information according to the target order.
Optionally, the rights and interests information includes description information for describing rights and interests that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time.
Optionally, the displaying the rights and interests information includes: presenting the descriptive information starting from a latest delivery time specified for the target order.
Optionally, the apparatus further comprises:
a second information determination subunit, configured to determine, in response to detecting a start operation of an order page for the target order, whether a current time is after a latest delivery time specified for the target order, and determine whether the target order has been completed;
the information display unit comprises:
a description information presentation subunit operable to present the description information if it is determined that the current time is after a latest arrival time specified for the target order and it is determined that the target order is not completed.
Optionally, the obtaining right information that indicates that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and obtaining the description information provided by the server, or generating the description information according to the target order.
Optionally, the apparatus further comprises:
a third information determination subunit, configured to determine, in response to detecting a start operation of an order page for the target order, whether a current time is after a latest delivery time specified for the target order, and determine whether the target order has been completed;
a description information request subunit configured to issue a request message for requesting to obtain the description information to the server if it is determined that the current time is after a latest delivery time specified for the target order and it is determined that the target order is not completed;
the obtaining the description information provided by the server includes: and obtaining the description information provided by the server end aiming at the request message.
Optionally, the displaying the rights and interests information includes: and if the click operation aiming at the prompt message is detected before the latest delivery time specified for the target order, displaying the description information of the user-enjoyable rights and interests corresponding to the target order.
The fourth embodiment of the present application further provides an information processing method, and different from the second embodiment and the third embodiment, an execution main body of the information processing method according to the fourth embodiment of the present application is a server, and the server is a server corresponding to the client or a server cluster. Only those matters not described in the first embodiment will be described in detail below, and others are merely illustrative.
As shown in fig. 5, it is a flowchart of an information processing method according to a fourth embodiment of the present application, and the information processing method includes
S501, obtaining the rights and interests information which can be enjoyed by the user corresponding to the target order under the condition that the target order is not completed on time.
S502, the right information is sent to the client corresponding to the user.
Optionally, the equity information includes a prompt message for prompting that a user corresponding to the target order can enjoy equity under a condition that the target order is not completed on time.
Optionally, the sending the right information to the client corresponding to the user includes: and if the time length between the current time and the generation time of the target order reaches or exceeds a preset time threshold value and the current time is within a specified delivery time range of the target order, sending the prompt information to a client corresponding to the user.
Optionally, the prompt information includes remaining time length information of a current time and a latest arrival time specified for the target order.
Optionally, the sending the right information to the client corresponding to the user includes: and sending the rights and interests information to the client corresponding to the user within the specified delivery time range aiming at the target order.
Optionally, the method further includes: in response to receiving opening information of an order page for the target order, judging whether the current time is within a specified delivery time range for the target order;
the sending the rights and interests information to the client corresponding to the user includes: and if the current time is determined to be within the specified delivery time range for the target order, sending the rights and interests information to a client corresponding to the user.
Optionally, the obtaining the rights and interests information that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and generating the prompt information according to the target order.
Optionally, the rights and interests information includes description information for describing rights and interests that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time. The sending the rights and interests information to the client corresponding to the user includes: in response to receiving opening information for an order page for the target order, determining whether a current time is after a latest delivery time for the target order and determining whether the target order has been completed;
optionally, the sending the right information to the client corresponding to the user includes: and if the click operation aiming at the prompt information is detected before the latest delivery time specified for the target order, sending the description information to a client corresponding to the user.
Optionally, the sending the right information to the client corresponding to the user includes: and if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, sending the description information to a client corresponding to the user.
Optionally, the obtaining the rights and interests information that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and generating the description information according to the target order.
Optionally, the method further includes:
in response to receiving opening information for the target order page, determining whether a current time is after a latest delivery time specified for the target order and determining whether the target order has been completed;
and if the current time is determined to be after the latest delivery time specified for the target order and the target order is determined to be not completed, sending the description information to a client corresponding to the user.
In order to ensure that the satisfaction degree of the right information is improved, and simultaneously avoid the problem that the right information is single, which causes the loss of freshness of the sharable right of the user, the specific content of the right information can be set according to the actual situation of the user, that is, the sharable right of the user can be selected according to the actual situation of the user, and corresponding description information is provided for the user.
The sending the description information to the client corresponding to the user includes:
obtaining the order information;
and obtaining the description information of the user sharable rights and interests corresponding to the order information according to the order information.
For example: assuming that the current order is a takeaway food item selected by the user, a commodity suitable for postprandial consumption can be provided for the user according to food item information contained in the takeaway food item, for example, the commodity can be a preferential drink suitable for postprandial consumption; the next order for the user is provided with a discount.
The server can also select a commodity of a store close to the target food delivery address for the user according to the target food delivery address described in the order information, and give the user a coupon of the store; or providing the commodity according with the consumption habit of the user according to the consumption habit of the user, and providing a certain discount for the user.
The server may also provide the user with a coupon for the user's next order, or a coupon for another store, etc.
The fourth embodiment described above describes an information processing method, and accordingly, a fifth embodiment of the present application provides an information processing apparatus. Since the apparatus embodiments are substantially similar to the method embodiments described above, the description is relatively simple, and reference may be made to the description of the method embodiments described above for relevant points. The device embodiments described below are merely illustrative.
Please refer to fig. 6, which is a schematic structural diagram of an information processing apparatus according to a fifth embodiment of the present application, the information processing apparatus including:
an information obtaining unit 601, configured to obtain rights and interests information that a user corresponding to a target order can enjoy under a condition that the target order is not completed on time;
an information sending unit 602, configured to send the right information to the client corresponding to the user.
Optionally, the equity information includes a prompt message for prompting that a user corresponding to the target order can enjoy equity under a condition that the target order is not completed on time.
Optionally, the sending the right information to the client corresponding to the user includes: and if the time length between the current time and the generation time of the target order reaches or exceeds a preset time threshold value and the current time is within a specified delivery time range of the target order, sending the prompt information to a client corresponding to the user.
Optionally, the prompt information includes remaining time length information of a current time and a latest arrival time specified for the target order.
Optionally, the sending the right information to the client corresponding to the user includes: and sending the rights and interests information to the client corresponding to the user within the specified delivery time range aiming at the target order.
Optionally, the information sending unit includes:
and the first information sending subunit is configured to send the right information to the client corresponding to the user within a specified delivery time range for the target order.
Optionally, the apparatus further comprises:
the first information judgment subunit is used for responding to the received opening information of the order page aiming at the target order and judging whether the current time is within a specified distribution time range aiming at the target order;
the first information sending subunit is specifically configured to send the right information to the client corresponding to the user if it is determined that the current time is within the specified delivery time range for the target order.
Optionally, the obtaining the rights and interests information that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and generating the prompt information according to the target order.
Optionally, the rights and interests information includes description information for describing rights and interests that a user corresponding to the target order can enjoy under the condition that the target order is not completed on time.
Optionally, the sending the right information to the client corresponding to the user includes: and if the click operation aiming at the prompt information is detected before the latest delivery time specified for the target order, sending the description information to a client corresponding to the user.
Optionally, the information sending unit includes: a second information determining subunit, configured to determine, in response to receiving opening information of an order page for the target order, whether a current time is after a latest delivery time for the target order, and determine whether the target order is completed; and the prompt information sending subunit is configured to send the description information to a client corresponding to the user if it is determined that the current time is after the latest delivery time specified for the target order and it is determined that the target order is not completed.
Optionally, the obtaining the rights and interests information that the user corresponding to the target order can enjoy under the condition that the target order is not completed on time includes: and generating the description information according to the target order.
Optionally, the apparatus further comprises: a third information judgment subunit, configured to, in response to receiving opening information for the target order page, judge whether a current time is after a latest delivery time specified for the target order, and judge whether the target order is completed; and the description information sending subunit is configured to send the description information to a client corresponding to the user if it is determined that the current time is after the latest delivery time specified for the target order and it is determined that the target order is not completed.
Optionally, the apparatus further comprises: the order information acquisition unit is used for acquiring the order information; and the description information acquisition unit is used for acquiring the description information of the user sharable rights and interests corresponding to the order information according to the order information.
Corresponding to the above method embodiments provided in the present application, a sixth embodiment of the present application provides an electronic device, and since the sixth embodiment is substantially similar to the above method embodiments provided in the present application, the description is relatively simple, and for relevant points, reference may be made to the description of the above method embodiments provided in the present application. The sixth embodiment described below is merely illustrative.
Please refer to fig. 7, which is a schematic structural diagram of an electronic device according to a sixth embodiment of the present application.
The electronic device includes: a processor 701;
and a memory 702 for storing a program of the method, which when read and executed by the processor performs the method provided by the above-described method embodiments.
It should be noted that, for the detailed description of the electronic device provided in the sixth embodiment of the present application, reference may be made to the related description of the foregoing method embodiment provided in the present application, and details are not repeated here.
Corresponding to the above method embodiments provided by the present application, the seventh embodiment of the present application further provides a computer storage medium, and since the seventh embodiment is substantially similar to the above method embodiments provided by the present application, the description is relatively simple, and the relevant points can be referred to the description of the above method embodiments provided by the present application. The seventh embodiment described below is merely illustrative.
The computer storage medium stores a computer program that, when executed, implements the methods provided in the above-described method embodiments.
It should be noted that, for the detailed description of the storage medium provided in the seventh embodiment of the present application, reference may be made to the description of the foregoing method embodiment provided in the present application, and details are not repeated here.
Although the present invention has been described with reference to the preferred embodiments, it should be understood that the scope of the present invention is not limited to the embodiments described above, and that various changes and modifications may be made by one skilled in the art without departing from the spirit and scope of the present invention.
In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or Flash memory (Flash RAM). Memory is an example of a computer-readable medium.
1. Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, computer readable Media does not include non-Transitory computer readable Media (transient Media), such as modulated data signals and carrier waves.
2. As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
Claims (10)
1. An information processing method characterized by comprising:
obtaining rights and interests information which is used for representing that a user corresponding to a target order can enjoy under the condition that the target order is not completed on time;
and displaying the rights and interests information.
2. The method according to claim 1, wherein the equity information includes a prompt message for prompting that a user corresponding to the target order can enjoy equity if the target order is not completed on time.
3. The method according to claim 2, wherein the prompt message includes remaining time length information of the current time distance showing the starting time of the description message for describing the user's enjoyable interest corresponding to the target order under the condition that the target order is not completed on time.
4. An information processing apparatus characterized by comprising:
the information acquisition unit is used for acquiring rights and interests information which is used for representing that a user corresponding to a target order can enjoy under the condition that the target order is not completed on time;
and the information display unit is used for displaying the rights and interests information.
5. An information processing method characterized by comprising:
obtaining rights and interests information which can be enjoyed by a user corresponding to a target order under the condition that the target order is not completed on time;
and sending the rights and interests information to a client corresponding to the user.
6. The method according to claim 5, wherein the equity information includes a prompt message for prompting that a user corresponding to the target order can enjoy equity if the target order is not completed on time.
7. The method of claim 6, wherein the sending the rights information to the client corresponding to the user comprises:
and if the time length between the current time and the generation time of the target order reaches or exceeds a preset time threshold value and the current time is within a specified delivery time range of the target order, sending the prompt information to a client corresponding to the user.
8. An information processing apparatus characterized by comprising:
the information acquisition unit is used for acquiring the interest information which can be enjoyed by the user corresponding to the target order under the condition that the target order is not completed on time;
and the information sending unit is used for sending the rights and interests information to the client corresponding to the user.
9. An electronic device, comprising:
a processor;
a memory for storing a program of a method, which when read and executed by the processor, performs the method of any one of claims 1-3, 5-7.
10. A computer storage medium, characterized in that it stores a computer program which, when executed, implements the method of any one of claims 1-3, 5-7.
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