CN112597286A - Case dispatching handling method and device, electronic equipment and storage medium - Google Patents
Case dispatching handling method and device, electronic equipment and storage medium Download PDFInfo
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Abstract
The embodiment of the application discloses a case dispatch handling method, a case dispatch handling device, electronic equipment and a storage medium, wherein the case dispatch handling method comprises the following steps: acquiring target event data reported by a city manager; performing character recognition on the text description of the target event to obtain a text recognition result; aiming at the text recognition result, searching and matching in a pre-established scheme standard library; the scheme standard library comprises at least one event type, and a scheme standard and a disposal unit corresponding to each event type; if the target event is determined to meet the scheme standard corresponding to a certain event type according to the matching result, establishing a case to be processed for the target event, and determining a target disposal unit corresponding to the case to be processed; and issuing the cases to be processed to the target processing unit so as to facilitate the target processing unit to process. Therefore, the case qualitative identification and dispatching are automatically carried out, manual participation is not needed in the whole process, the influence of human factors is avoided, and the case disposal efficiency of city management is improved.
Description
Technical Field
The present application relates to the field of artificial intelligence, and in particular, to a case dispatch handling method, apparatus, electronic device, and storage medium.
Background
In recent years, with rapid expansion of cities and rapid increase of population, city management cases such as unattended dealer, street-following air-drying road occupation and illegal random material accumulation are emerging, and great working pressure is increased for city managers.
At present, after receiving case information, a digital city management system needs a case acceptor to judge whether to set a case according to the case information, a shift manager analyzes and audits the case, and finally a dispatcher judges a disposal unit for disposing the city management case and dispatches the city management case to a designated unit through the system. That is, the existing disposal mode of the urban management case mainly performs case qualification, case analysis, case information verification and case dispatch in a manual participation mode, so that the urban management case disposal efficiency is low.
Disclosure of Invention
The embodiment of the application provides a case dispatching handling method, a case dispatching handling device, electronic equipment and a storage medium, so as to achieve the purpose of improving the handling efficiency of urban management cases.
In a first aspect, an embodiment of the present application provides a case dispatch handling method, including:
acquiring target event data reported by a city manager, wherein the target event data at least comprises text description of a target event;
performing character recognition on the text description of the target event to obtain a text recognition result comprising at least one keyword;
aiming at the text recognition result, searching and matching in a pre-established scheme standard library; the scheme standard library comprises at least one event type, and a scheme standard and a disposal unit corresponding to each event type;
if the target event is determined to meet the scheme standard corresponding to a certain event type according to the matching result, establishing a case to be processed for the target event, and determining a target disposal unit corresponding to the case to be processed;
and issuing the cases to be processed to the target processing unit so as to facilitate the target processing unit to process.
In a second aspect, an embodiment of the present application provides a case dispatch handling apparatus, including:
the event data acquisition module is used for acquiring target event data reported by a city manager, wherein the target event data at least comprises text description of a target event;
the text recognition module is used for performing character recognition on the text description of the target event to obtain a text recognition result comprising at least one keyword;
the matching module is used for searching and matching in a pre-established scheme standard library aiming at the text recognition result; the scheme standard library comprises at least one event type, and a scheme standard and a disposal unit corresponding to each event type;
the plan and handling unit determining module is used for establishing a case to be processed for the target event and determining a target handling unit corresponding to the case to be processed if the target event is determined to meet the plan standard corresponding to a certain event type according to the matching result;
and the case dispatching module is used for issuing the cases to be processed to the target handling unit so as to facilitate the target handling unit to process the cases.
In a third aspect, an embodiment of the present application further provides an electronic device, including:
one or more processors;
a storage device for storing one or more programs,
when executed by one or more processors, cause the one or more processors to implement a case dispatch handling method as in any embodiment of the present application.
In a fourth aspect, the present application further provides a computer-readable storage medium, on which a computer program is stored, which when executed by a processor implements the case dispatch handling method according to any embodiment of the present application.
In the embodiment of the application, after the text description of the target event is identified, the identification result and the scheme standard library are matched, and whether to arrange the scheme is determined according to the matching result, so that the situation is prevented from being manually judged; after the case is determined to be required to be placed, the disposal unit corresponding to the case can be directly determined according to the mapping relation between the case standard and the disposal unit in the case standard library, and the case is directly dispatched to the corresponding disposal unit, so that the case is automatically identified and dispatched qualitatively, the whole process does not need manual participation, the influence of human factors is avoided, and the disposal efficiency of the city management case is improved.
Drawings
FIG. 1 is a flow chart illustrating a case dispatch handling method according to a first embodiment of the present application;
FIG. 2 is a flow chart illustrating a case dispatch handling method according to a second embodiment of the present application;
FIG. 3 is a logic flow diagram of a case dispatch handling method in accordance with a third embodiment of the present application;
FIG. 4 is a schematic diagram of a case dispatch handling device according to a fourth embodiment of the present application;
fig. 5 is a schematic structural diagram of an electronic device implementing a case dispatch handling method according to an embodiment of the present application.
Detailed Description
The present application will be described in further detail with reference to the following drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the application and are not limiting of the application. It should be further noted that, for the convenience of description, only some of the structures related to the present application are shown in the drawings, not all of the structures.
Fig. 1 is a flowchart of a case dispatch handling method according to a first embodiment of the present application, which is applicable to a case dispatch handling apparatus, where a server or a computer device automatically determines whether to put a case or not and automatically determines a case handling unit according to a preset case standard library, and the method may be implemented by software and/or hardware, and may be integrated in an electronic device, such as an integrated server device.
Referring to fig. 1, the case dispatch handling method specifically includes:
s101, target event data reported by a city manager are obtained, wherein the target event data at least comprise text description of a target event.
In the embodiment of the application, a city manager refers to a person who uses the open complex huge system of a city as an object, uses a series of mechanisms such as decision, plan, organization, command and the like based on the basic information flow of the city, adopts means such as law, economy, administration, technology and the like, and performs decision guidance, standard coordination, service and operation behaviors around the operation and development of the city through the interaction between the government, the market and the society.
The target event is also called a city management event, and refers to a general term of things and behaviors that the city appearance environment and normal order of a city are affected or destroyed due to human behavior activities or natural factors, and need to be processed by a city management department and recovered to be normal. For example, the target event may be an event such as a shop front extension, a scofflaw vendor, a street sunning and road occupation, an illegal material heap, a non-motor vehicle parking violation, or other events related to city management, which is not limited herein. The target event data may optionally be text data describing the target event. Illustratively, the textual description of the target event is: "there is a phenomenon of outdoor business when a table and chair are placed outside a restaurant with 500 meters XXX north at the intersection of XX route and XXXX route".
When finding the target event, the city manager can report the target event data so as to distribute the target event data to relevant handling units for processing.
S102, performing character recognition on the text description of the target event to obtain a text recognition result comprising at least one keyword.
In the embodiment of the application, a text recognition model is trained in advance, the text recognition model can simultaneously perform text detection and text recognition, and when the text recognition model is constructed, the function of text recognition based on natural language semantic analysis is combined, and natural voice semantics are explained as follows: the meaning implied by a language is the semantics. In brief, a symbol is a carrier of language. The symbols themselves have no meaning, and only symbols with meaning can be used, at which time the language is translated into information, and the meaning of the language is semantic. Semantics can be simply regarded as the meaning of a concept represented by a real-world object to which data corresponds, and the relationship between these meanings is the interpretation and logical representation of data in a certain field.
Further, after the text description of the target event is obtained, text detection is performed on the text description of the target event to be recognized by using a text recognition model, and then text recognition is performed on a text detection result to obtain a text recognition result including at least one keyword. Illustratively, after text recognition is performed on a 500 m XXX restaurant with an XX road and a XXXX road meeting north, tables and chairs are placed outside a store, and an out-of-store business phenomenon exists, the obtained text recognition result at least comprises keywords of "out-of-store business and" out-of-store goods ".
S103, searching and matching in a pre-established scheme standard library aiming at the text recognition result; the case standard library comprises at least one event type, and case standards and disposal units corresponding to the event types.
In the embodiment of the present application, the pre-established filing standard library may be an identification template constructed according to a national city event classification filing standard, and the filing standard library may exist in a form of a table or a database, where the filing standard library includes at least one event type, a filing standard corresponding to each event type, and a disposal unit, and the disposal unit refers to an execution unit for disposing a certain type of city management event. And the scheme standard corresponding to each event type and the disposal unit have a mapping relation, and after a certain scheme standard is determined, the corresponding disposal unit can be quickly determined according to the mapping relation. For example, the draft criteria library can be seen in table 1, which shows city management event classification criteria.
TABLE 1 City event Classification filing standard
After the scheme standard library is constructed, aiming at the text recognition result, searching and matching are carried out in the scheme standard library, namely, keywords in the text recognition result are matched with the scheme standard library. Illustratively, the keywords "business trip and" goods placed outside the store "are obtained through S102, and the two keywords are matched with the record standard library, and the matching result is: the event type is street order type, business outside the store, and meets the draft standard of placing articles outside the store.
And S104, if the target event is determined to meet the scheme standard corresponding to a certain event type according to the matching result, establishing a case to be processed for the target event, and determining a target handling unit corresponding to the case to be processed.
If it is determined that the target event meets the case setting standard corresponding to a certain event type according to the matching result, for example, if a reported target event is that a table and chair are placed outside an store in a 500 m XXX restaurant with the XX route and the XXXX route intersecting each other, an out-of-store operation phenomenon exists, the event type is "street order type and out-of-store operation" and the case setting standard "articles are placed outside the store", so that a case to be processed needs to be set up for the target event, that is, a case to be processed is established. Further, according to the mapping relationship between the case standard corresponding to the event type and the handling unit, the target handling unit corresponding to the case to be processed is determined, and for example, the target handling unit of the target event in the above example is a "jurisdiction".
It should be noted that, if it is determined that the target event does not satisfy the proposal standard according to the matching result, that is, the keyword obtained in S102 does not match the proposal standard of the proposal standard library, the information that does not satisfy the proposal standard is fed back to the city manager, so that the city manager can re-edit the reported target event data.
And S105, issuing the case to be processed to the target processing unit so that the target processing unit can process the case.
After the target treatment unit is determined through S104, the case to be processed is issued to the target treatment unit through the communication protocol, so that the target treatment unit can be processed. Illustratively, a target handling unit (e.g., district) to field requires an off-premises business activity to be stopped.
In the embodiment of the application, after the text description of the target event is identified, the identification result is matched with the scheme standard library, and whether to arrange the scheme is determined according to the matching result, so that the situation is prevented from being manually judged; after the case is determined to be required to be placed, the disposal unit corresponding to the case can be directly determined according to the mapping relation between the case standard and the disposal unit in the case standard library, and the case is directly dispatched to the corresponding disposal unit, so that the case is automatically identified and dispatched qualitatively, the whole process does not need manual participation, the influence of human factors is avoided, and the disposal efficiency of the city management case is improved.
Fig. 2 is a flowchart of a case dispatch handling method according to a second embodiment of the present application, which is optimized based on the above embodiments, and referring to fig. 2, the method includes:
s201, target event data reported by a city manager is obtained, wherein the target event data at least comprises text description of a target event.
S202, performing character recognition on the text description of the target event to obtain a text recognition result comprising at least one keyword.
S203, aiming at the text recognition result, searching and matching in a pre-established scheme standard library; the case standard library comprises at least one event type, and case standards and disposal units corresponding to the event types.
The descriptions of S201 to S203 refer to the above embodiments, and are not repeated herein.
S204, performing image semantic recognition on the associated image of the target event, determining the authenticity of the target event according to the image semantic recognition result, and executing the operation of establishing a case to be processed for the target event after determining that the target event really occurs.
In the embodiment of the application, the target event data further comprises a related image of the target event, and the related image comprises a close-up photo and a distant view with a reference object photo of the target event for the convenience of image recognition and analysis. After the management image reported by the city manager is acquired, image semantic recognition is carried out on the related image of the target event, for example, a pre-trained neural network model is used for recognition, and the authenticity of the target event is determined according to the image semantic recognition result. For example, the text description of the target event is that "XX and XXXX intersection are at 500 m XXX restaurant north, a table and chair is placed outside the store, an out-of-store operation phenomenon exists", whether the table and chair and a customer having a meal exist outside the store is determined according to image recognition, if yes, the target event described by the text is determined to actually exist, and then after it is determined that the scheme standard is met through S205, an operation of establishing a case to be processed for the target event is performed.
It should be noted here that by analyzing the image to verify the authenticity of the text description, situations in which a city management event is misreported or misported can be avoided.
S205, if the target event is determined to meet the scheme standard corresponding to a certain event type according to the matching result, establishing a case to be processed for the target event, and determining a target handling unit corresponding to the case to be processed.
S206, the cases to be processed are issued to the target processing unit so that the target processing unit can process the cases.
And S207, supervising the time limit of the target treatment unit for treating the case to be treated.
In the embodiment of the application, each case to be processed has a processing time limit, and a processing unit is required to process the case to be processed within the processing time limit. In order to ensure that the case to be processed is processed in time, after the case to be processed is issued to the target processing unit, the time limit for processing the case to be processed by the target processing unit is monitored. Optionally, timing is started after the case to be processed is issued, and if the case to be processed is not processed by the processing unit after the first preset time period, a reminding message is sent to the processing unit; if the case to be processed is not processed by the processing unit after the second preset time length, sending warning information to the processing unit; if the case to be processed is not processed by the processing unit after the processing unit exceeds the processing time limit, sending punishment information to the processing unit; the first preset time length and the second preset time length are both smaller than the disposal time limit, and the first preset time length is smaller than the second preset time length.
S208, receiving treatment result information of the case to be treated fed back by the target treatment unit, and determining whether to end a case or not according to the treatment result information.
In an embodiment of the present application, the treatment result information includes a text description of the treatment result and a treatment result image. After receiving treatment result information of the case to be treated fed back by the target treatment unit, determining whether to end a case or not according to the treatment result information, optionally performing semantic recognition on text description of the treatment result, and determining whether the case to be treated is completely treated or not according to the semantic recognition result; and comparing the treatment result image with the associated image, namely comparing the image before the target event is treated with the image after the target event is treated, so as to verify the treatment result according to the comparison result, namely verifying whether the treatment is successful or not, and executing an operation of filing an end case after the verification is passed. If the verification fails, returning to the processing unit for continuous processing.
In the embodiment of the application, the disposal unit is supervised, so that the disposal unit can be ensured to dispose urban management events in time, and the disposal result fed back by the disposal unit is analyzed, so that the disposal unit is prevented from reporting a disposal result.
Fig. 3 is a logic flow diagram of a case dispatch handling method according to a third embodiment of the present application, which is optimized based on the above embodiments, and referring to fig. 3, the logic flow of the method specifically includes the following steps:
firstly, problem collection is carried out, wherein the problems refer to urban parts and urban management event problems reflected by supervisor report, social public report and the like, and are collectively called before official verification and confirmation are carried out. Thus, the problem acquisition is also the acquisition of event data for the city management event, for example the acquisition of a textual description of the event and an associated image of the event.
Further, a textual description of the event and an associated image are identified, wherein the purpose of the image identification is to determine whether a problem with the textual description actually exists. And then according to the problem content identification result, determining whether to put up a case, namely, searching and matching the keywords of the content identification result with a case standard library, if the case condition in the case standard library is met, putting up a case (namely, establishing a case to be processed), and if not, returning to the problem acquisition link.
After the plan is set, the plan condition and the mapping relation of the treatment units are classified and matched, that is, the target treatment units are determined, and the case to be processed is dispatched to the target treatment units for treatment.
After the target processing unit is processed, whether the target processing unit has been successfully processed or not can be judged according to the processing result information fed back by the target processing unit, for example, the processing result information is determined according to the text description and the recognition result of the processing result image in the processing result information, if the processing unit has been successfully processed, the record is filed, otherwise, the processing unit returns to the target processing unit for continuous processing.
In the embodiment of the application, based on the AI intelligent recognition technology, the urban management event is qualitatively analyzed and dispatched, the whole process does not need manual participation, the influence of artificial subjective factors is avoided, and the disposal efficiency of the urban management event is improved.
Fig. 4 is a schematic structural diagram of a case dispatch handling apparatus according to a fourth embodiment of the present application, which is applicable to a case where a server or a computer device automatically determines whether to put a case or not and automatically determines a case handling unit according to a preset case standard library, and referring to fig. 4, the apparatus includes:
an event data obtaining module 401, configured to obtain target event data reported by a city manager, where the target event data at least includes a text description of a target event;
a text recognition module 402, configured to perform text recognition on a text description of a target event to obtain a text recognition result including at least one keyword;
a matching module 403, configured to perform search matching in a pre-established scheme standard library according to a text recognition result; the scheme standard library comprises at least one event type, and a scheme standard and a disposal unit corresponding to each event type;
a case and disposal unit determining module 404, configured to establish a case to be processed for the target event and determine a target disposal unit corresponding to the case to be processed if it is determined that the target event meets the case standard corresponding to the certain event type according to the matching result;
a case dispatching module 405, configured to issue the case to be processed to the target handling unit, so that the target handling unit performs processing.
On the basis of the above embodiment, optionally, the target event data further includes an associated image of the target event;
correspondingly, the device further comprises:
the image recognition module is used for carrying out image semantic recognition on the related image of the target event before establishing a case to be processed for the target event, determining the authenticity of the occurrence of the target event according to the image semantic recognition result, and executing the operation of establishing the case to be processed for the target event after determining that the target event really occurs.
On the basis of the above embodiment, optionally, the apparatus further includes:
and the supervision module is used for supervising the time limit of the target handling unit for handling the case to be processed after the case to be processed is issued to the target handling unit.
On the basis of the above embodiment, optionally, the apparatus further includes:
and the feedback information receiving and judging module is used for receiving the treatment result information of the case to be treated, which is fed back by the target treatment unit, and determining whether to carry out the filing or not according to the treatment result information.
On the basis of the above embodiment, optionally, the treatment result information includes a text description of the treatment result and a treatment result image;
correspondingly, the feedback information receiving and judging module further comprises:
the text recognition and judgment unit is used for performing semantic recognition on the text description of the treatment result and determining whether the case to be treated is treated according to the semantic recognition result;
and the image comparison unit is used for comparing the treatment result image with the associated image, verifying the treatment result according to the comparison result and executing the operation of filing the record after the verification is passed.
On the basis of the above embodiment, optionally, the apparatus further includes:
and the rejection module is used for feeding back the information which does not meet the scheme standard to the city manager if the target event does not meet the scheme standard according to the matching result so as to facilitate the city manager to re-edit the reported target event data.
The case dispatch handling device provided by the embodiment of the application can execute the case dispatch handling method provided by any embodiment of the application, and has corresponding functional modules and beneficial effects of the execution method.
Fig. 5 is a schematic structural diagram of an electronic device provided in a fifth embodiment of the present application. As shown in fig. 5, the electronic device provided in the embodiment of the present application includes: one or more processors 502 and memory 501; the processor 502 in the electronic device may be one or more, and one processor 502 is taken as an example in fig. 5; the memory 501 is used to store one or more programs; the one or more programs are executed by the one or more processors 502 such that the one or more processors 502 implement the case dispatch handling method as in any of the embodiments of the present application.
The electronic device may further include: an input device 503 and an output device 504.
The processor 502, the memory 501, the input device 503 and the output device 504 in the electronic apparatus may be connected by a bus or other means, and fig. 5 illustrates the connection by the bus as an example.
The storage device 501 in the electronic device is used as a computer-readable storage medium for storing one or more programs, which may be software programs, computer-executable programs, and modules, such as program instructions/modules corresponding to the case dispatch handling method provided in the embodiments of the present application. The processor 502 executes various functional applications and data processing of the electronic device by executing software programs, instructions and modules stored in the storage device 501, namely, implements the case dispatch handling method in the above method embodiment.
The storage device 501 may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store data created according to use of the electronic device, and the like. Further, the memory 501 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device. In some examples, the memory 501 may further include memory located remotely from the processor 502, which may be connected to devices through a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
The input device 503 may be used to receive input numeric or character information and generate key signal inputs related to user settings and function control of the electronic apparatus. The output device 504 may include a display device such as a display screen.
And, when the one or more programs included in the above-described electronic device are executed by the one or more processors 502, the programs perform the following operations:
acquiring target event data reported by a city manager, wherein the target event data at least comprises text description of a target event;
performing character recognition on the text description of the target event to obtain a text recognition result comprising at least one keyword;
aiming at the text recognition result, searching and matching in a pre-established scheme standard library; the scheme standard library comprises at least one event type, and a scheme standard and a disposal unit corresponding to each event type;
if the target event is determined to meet the scheme standard corresponding to a certain event type according to the matching result, establishing a case to be processed for the target event, and determining a target disposal unit corresponding to the case to be processed;
and issuing the cases to be processed to the target processing unit so as to facilitate the target processing unit to process.
Of course, it will be understood by those skilled in the art that when one or more programs included in the electronic device are executed by the one or more processors 502, the programs may also perform related operations in the case dispatch handling method provided in any embodiment of the present application.
One embodiment of the present application provides a computer-readable storage medium having stored thereon a computer program for performing a case dispatch handling method when executed by a processor, the method comprising:
acquiring target event data reported by a city manager, wherein the target event data at least comprises text description of a target event;
performing character recognition on the text description of the target event to obtain a text recognition result comprising at least one keyword;
aiming at the text recognition result, searching and matching in a pre-established scheme standard library; the scheme standard library comprises at least one event type, and a scheme standard and a disposal unit corresponding to each event type;
if the target event is determined to meet the scheme standard corresponding to a certain event type according to the matching result, establishing a case to be processed for the target event, and determining a target disposal unit corresponding to the case to be processed;
and issuing the cases to be processed to the target processing unit so as to facilitate the target processing unit to process.
Optionally, the program, when executed by a processor, may be further configured to perform the method provided in any of the embodiments of the present application.
The computer storage media of the embodiments of the present application may take any combination of one or more computer-readable media. The computer readable medium may be a computer readable signal medium or a computer readable storage medium. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the computer readable storage medium would include the following: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a Read Only Memory (ROM), an Erasable Programmable Read Only Memory (EPROM), a flash Memory, an optical fiber, a portable CD-ROM, an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. A computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
A computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take a variety of forms, including, but not limited to: an electromagnetic signal, an optical signal, or any suitable combination of the foregoing. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.
Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, Radio Frequency (RF), etc., or any suitable combination of the foregoing.
Computer program code for carrying out operations for aspects of the present application may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, Smalltalk, C + +, and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including, for example, a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).
It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present application and the technical principles employed. It will be understood by those skilled in the art that the present application is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the application. Therefore, although the present application has been described in more detail with reference to the above embodiments, the present application is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present application, and the scope of the present application is determined by the scope of the appended claims.
Claims (10)
1. A case dispatch handling method, comprising:
acquiring target event data reported by a city manager, wherein the target event data at least comprises text description of a target event;
performing character recognition on the text description of the target event to obtain a text recognition result comprising at least one keyword;
searching and matching in a pre-established scheme standard library aiming at the text recognition result; the scheme standard library comprises at least one event type, and a scheme standard and a disposal unit corresponding to each event type;
if the target event is determined to meet the scheme standard corresponding to a certain event type according to the matching result, establishing a case to be processed for the target event, and determining a target disposal unit corresponding to the case to be processed;
and issuing the case to be processed to the target processing unit so as to facilitate the target processing unit to process.
2. The method of claim 1, wherein the target event data further comprises an associated image of a target event;
correspondingly, before establishing a case to be processed for the target event, the method further comprises the following steps:
and carrying out image semantic recognition on the associated image of the target event, determining the authenticity of the occurrence of the target event according to an image semantic recognition result, and executing an operation of establishing a case to be processed for the target event after determining that the target event really occurs.
3. The method according to claim 1, wherein after issuing the case to be processed to the target treatment unit, the method further comprises:
and supervising the time limit of the target handling unit for handling the case to be processed.
4. The method of claim 2, further comprising:
and receiving treatment result information of the case to be treated fed back by the target treatment unit, and determining whether to end a case or not according to the treatment result information.
5. The method of claim 4, wherein the treatment result information comprises a text description of a treatment result and a treatment result image;
correspondingly, the step of determining whether to file an end plan according to the disposal result information comprises the following steps:
performing semantic recognition on the text description of the processing result, and determining whether the case to be processed is processed according to the semantic recognition result;
and comparing the disposal result image with the associated image, verifying the disposal result according to the comparison result, and executing an operation of filing after the verification is passed.
6. The method of claim 1, further comprising:
and if the target event does not meet the scheme standard according to the matching result, feeding back the information which does not meet the scheme standard to the city manager so that the city manager can edit and report the target event data again.
7. A case dispatch handling device, comprising:
the event data acquisition module is used for acquiring target event data reported by a city manager, wherein the target event data at least comprises text description of a target event;
the text recognition module is used for performing character recognition on the text description of the target event to obtain a text recognition result comprising at least one keyword;
the matching module is used for searching and matching in a pre-established scheme standard library aiming at the text recognition result; the scheme standard library comprises at least one event type, and a scheme standard and a disposal unit corresponding to each event type;
a case and handling unit determining module, configured to establish a case to be processed for the target event and determine a target handling unit corresponding to the case to be processed if it is determined according to the matching result that the target event meets a case standard corresponding to a certain event type;
and the case dispatching module is used for issuing the cases to be processed to the target handling unit so as to facilitate the target handling unit to process the cases.
8. The apparatus of claim 7, wherein the target event data further comprises an associated image of a target event;
correspondingly, the device further comprises:
and the image recognition module is used for performing image semantic recognition on the associated image of the target event before establishing a case to be processed for the target event, determining the authenticity of the occurrence of the target event according to an image semantic recognition result, and executing the operation of establishing the case to be processed for the target event after determining that the target event really occurs.
9. An electronic device, comprising:
one or more processors;
a storage device for storing one or more programs,
when executed by the one or more processors, cause the one or more processors to implement the case dispatch handling method of any of claims 1-6.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the case dispatch handling method of any one of claims 1 to 6.
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