CN112530074A - Queuing and calling reminding method, device, equipment and storage medium - Google Patents
Queuing and calling reminding method, device, equipment and storage medium Download PDFInfo
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- CN112530074A CN112530074A CN201910879161.5A CN201910879161A CN112530074A CN 112530074 A CN112530074 A CN 112530074A CN 201910879161 A CN201910879161 A CN 201910879161A CN 112530074 A CN112530074 A CN 112530074A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V20/00—Scenes; Scene-specific elements
- G06V20/50—Context or environment of the image
- G06V20/52—Surveillance or monitoring of activities, e.g. for recognising suspicious objects
- G06V20/53—Recognition of crowd images, e.g. recognition of crowd congestion
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
- G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
- G06V40/16—Human faces, e.g. facial parts, sketches or expressions
- G06V40/172—Classification, e.g. identification
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
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Abstract
The application provides a queuing number-calling reminding method, device, equipment and storage medium. Wherein, the method comprises the following steps: the method comprises the steps of obtaining a pedestrian image collected by a monitoring camera device, judging whether a pedestrian corresponding to the pedestrian image is a queuing user of a queuing and calling system or not based on the pedestrian image and a queuing user image collected by the queuing and calling system, determining the current position of the queuing user when the pedestrian is determined to be the queuing user, and determining whether the queuing user needs to be reminded or not according to the current position of the queuing user and current queuing information corresponding to the queuing and calling system. According to the technical scheme, the user does not need to stay in the queuing field for waiting, the problems that the number is passed and the number needs to be queued again for taking the number due to the fact that the user who lines out of the queuing field can be effectively avoided, the service handling efficiency of the user is improved, and the user experience is improved.
Description
Technical Field
The present application relates to the field of image processing technologies, and in particular, to a method, an apparatus, a device, and a storage medium for reminding a user of queuing.
Background
The queuing and calling system (or queuing machine) is a high and new technology product comprehensively using computer, network, multimedia and communication control, can be used for standing and queuing by using computer system instead of client, and can be extensively used in various window service industries.
In the prior art, after a client obtains a paper queuing number from a queuing machine, if the queuing number is relatively later, many clients estimate the required queuing time, and choose to go to other places to handle other transactions based on the estimated queuing time, but when the client returns before the estimated queuing time is over, the phenomenon that the queuing number has already passed may occur, and at this time, the client needs to go to the queuing machine again to fetch the number again, which causes low service handling efficiency of the user and poor user experience.
Disclosure of Invention
The application provides a queuing and number calling reminding method, device, equipment and storage medium, which are used for solving the problems of low user service handling efficiency and poor experience in the prior art.
In a first aspect, a method for reminding a user of queuing comprises:
acquiring a pedestrian image acquired by monitoring camera equipment;
judging whether the pedestrian corresponding to the pedestrian image is a queuing user of the queuing and calling system or not based on the pedestrian image and the queuing user image acquired by the queuing and calling system;
when the pedestrian is determined to be a queuing user, determining the current position of the queuing user;
and determining whether the queuing user needs to be reminded or not according to the current position of the queuing user and the current queuing information corresponding to the queuing and calling system.
In one possible design of the first aspect, the method further includes:
and acquiring a queuing user image acquired when the user takes the queuing number from the queuing number calling system.
In another possible design of the first aspect, the determining, based on the pedestrian image and a queuing user image acquired by a queuing and calling system, whether a pedestrian corresponding to the pedestrian image is a queuing user of the queuing and calling system includes:
comparing the face features of the pedestrian images with the face features of the queuing user images to obtain a face similarity value;
comparing the body characteristics of the pedestrian images with the body characteristics of the queuing user images to obtain a body similarity value;
and judging whether the pedestrian corresponding to the pedestrian image is a queuing user of the queuing and number calling system or not according to the face similarity value and the body similarity value.
In yet another possible design of the first aspect, the determining the current location of the user in line when the pedestrian is determined to be the user in line includes:
and determining the current position of the queuing user according to the position information of the monitoring camera equipment for collecting the pedestrian image.
In another possible design of the first aspect, the determining whether to remind the queuing user according to the current location of the queuing user and the current queuing information corresponding to the queuing and calling system includes:
calculating the distance between the current position and the position of the queuing and calling system;
determining the first time required by the queuing user to go from the current position to the position of the queuing and calling system according to the distance;
determining second time for the queuing user to wait according to the queuing information of the queuing user and the current queuing information corresponding to the queuing and calling system;
and determining whether the queued user needs to be reminded or not according to the first time and the second time.
Optionally, the determining whether to remind the queued user according to the first time and the second time includes:
acquiring preset buffering time, wherein the buffering time is the error time of the second time and/or the first time;
and determining whether the queued user needs to be reminded or not according to the first time, the second time and the buffering time.
In yet another possible design of the first aspect, when it is determined that the queued user needs to be reminded, the method further includes:
acquiring a contact mode of the queuing user;
and pushing a reminding message to the queuing user through the contact mode.
In a second aspect, the present application provides a queuing and calling reminding device, including: the device comprises an acquisition module, a judgment module and a processing module;
the acquisition module is used for acquiring a pedestrian image acquired by the monitoring camera equipment;
the judging module is used for judging whether the pedestrian corresponding to the pedestrian image is a queuing user of the queuing and calling system based on the pedestrian image and the queuing user image acquired by the queuing and calling system;
and the processing module is used for determining the current position of the queuing user when the pedestrian is determined to be the queuing user, and determining whether the queuing user needs to be reminded or not according to the current position of the queuing user and the current queuing information corresponding to the queuing and calling system.
In a possible design of the second aspect, the obtaining module is further configured to obtain a queuing user image collected when a user takes a queuing number from the queuing number calling system.
In another possible design of the second aspect, the determining module is specifically configured to compare the face features of the pedestrian image with the face features of the queued user images to obtain a face similarity value, compare the body features of the pedestrian image with the body features of the queued user images to obtain a body similarity value, and determine whether the pedestrian corresponding to the pedestrian image is the queued user of the queuing and calling system according to the face similarity value and the body similarity value.
In still another possible design of the second aspect, the processing module is specifically configured to determine the current position of the queued user according to position information of a monitoring camera device that collects the pedestrian image.
In another possible design of the second aspect, the processing module is specifically configured to calculate a distance between the current location and a location where the queuing and calling system is located, determine, according to the distance, a first time required for the queuing user to travel from the current location to the location where the queuing and calling system is located, determine, according to the queuing information of the queuing user and the current queuing information corresponding to the queuing and calling system, a second time that the queuing user still needs to wait, and determine, according to the first time and the second time, whether the queuing user needs to be reminded.
Optionally, the obtaining module is further configured to obtain a preset buffering time, where the buffering time is the second time and/or an error time of the first time;
the processing module is specifically configured to determine whether the queued user needs to be reminded according to the first time, the second time, and the buffering time.
In yet another possible design of the second aspect, the obtaining module is further configured to obtain a contact manner of the queued user when the processing module determines that the queued user needs to be reminded;
the processing module is further configured to push a reminding message to the queuing user through the contact manner.
In a third aspect, the present application provides an electronic device comprising a processor, a memory, and a computer program stored on the memory and executable on the processor, wherein the processor executes the program to implement the method according to the first aspect as well as various possible designs of the first aspect.
In a fourth aspect, the present application provides a storage medium having stored therein instructions that, when executed on a computer, cause the computer to perform the method as set forth in the first aspect and various possible designs of the first aspect.
According to the queuing and number calling reminding method, device, equipment and storage medium provided by the embodiment of the application, whether the pedestrian corresponding to the pedestrian image is a queuing user of the queuing and number calling system is judged by acquiring the pedestrian image acquired by the monitoring camera equipment and based on the pedestrian image and the queuing user image acquired by the queuing and number calling system, when the pedestrian is determined to be the queuing user, the current position of the queuing user is determined, and whether the queuing user needs to be reminded is determined according to the current position of the queuing user and the current queuing information corresponding to the queuing and number calling system. According to the technical scheme, the user does not need to stay in the queuing field for waiting, the problems that the number is passed and the number needs to be queued again for taking the number due to the fact that the user who lines out of the queuing field can be effectively avoided, the service handling efficiency of the user is improved, and the user experience is improved.
Drawings
Fig. 1 is a schematic view of an application scenario of a queuing and calling reminding method provided in an embodiment of the present application;
fig. 2 is a flowchart of a first embodiment of a queuing number-calling reminding method provided in the embodiment of the present application;
fig. 3 is a flowchart of a second queuing and calling reminding method according to an embodiment of the present application;
fig. 4 is a flowchart of a third embodiment of a queuing and number-calling reminding method provided in the embodiment of the present application;
fig. 5 is a flowchart of a fourth embodiment of a queuing number-calling reminding method provided in the embodiment of the present application;
fig. 6 is a schematic structural diagram of a queuing and number-calling reminding device provided in the embodiment of the present application;
fig. 7 is a schematic structural diagram of an electronic device according to an embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
Fig. 1 is a schematic view of an application scenario of a queuing and number-calling reminding method provided in an embodiment of the present application. As shown in fig. 1, the application scenario may include: the system comprises a monitoring system 11, a queuing and calling system 12 and a processing platform 13 connected with the monitoring system 11 and the queuing and calling system 12.
The monitoring system 11 may include a plurality of monitoring camera apparatuses 111 disposed in a public place, and a monitoring center 112 connected to each monitoring camera apparatus 111, where each monitoring camera apparatus 111 is located at a different position in the public place, and can collect images of pedestrians in a monitoring view angle range thereof, and transmit the images to the monitoring center 112. The monitoring center 12 may transmit the acquired pedestrian image collected by the monitoring camera device 111 to the processing platform 13.
The queuing and calling system 12 can provide queuing numbers for users, can support various different services, can realize multi-level menu operation options, and can timely update the queuing numbers and support various query functions based on the processing flow of the services. In this embodiment, when a user obtains a queuing number by the queuing number-calling system 12, the queuing number-calling system 12 needs to acquire an image of the user, which is referred to as a queuing user image in this application. Optionally, the queuing and calling system 12 may further obtain a contact mode input by the queuing user on a human-computer interaction interface of the queuing and calling system 12. The queuing system 12 may transmit the obtained images of the queued users and/or the contacts of the queued users to the processing platform 13.
In this embodiment, the processing platform 13 may acquire a pedestrian image acquired by the monitoring camera device 111 in the monitoring system 11, and compare the pedestrian image with the queuing user image acquired from the queuing number calling system 12 to determine whether the pedestrian corresponding to the pedestrian image is the queuing user of the queuing number calling system 12.
For example, in this embodiment, the processing platform 13 may further determine the current position of the queuing user when determining that the pedestrian corresponding to the pedestrian image is the queuing user, and determine whether to remind the queuing user according to the current position of the queuing user and the current queuing information corresponding to the queuing number calling system. By the method, the queuing user can be reminded in time before the queuing user arrives, so that the problem of number passing caused by leaving the queuing site is effectively avoided.
Optionally, the processing platform in this embodiment of the present application may execute corresponding software codes through a processor on the cloud server, and be implemented in combination with other hardware entities, and regarding a specific implementation manner of the processing platform in this embodiment of the present application, this is not limited herein.
For example, the processing platform in this embodiment may be an electronic device, and the electronic device may be a terminal device or a server. The embodiment of the application does not limit the concrete representation form of the electronic device, and can be determined according to actual conditions.
The embodiment of the application provides a queuing and number calling reminding method aiming at the problems of low user service handling efficiency and poor experience in the prior art, and the method comprises the steps of obtaining a pedestrian image collected by a monitoring camera device, judging whether a pedestrian corresponding to the pedestrian image is a queuing user of a queuing and number calling system based on the pedestrian image and the queuing user image collected by the queuing and number calling system, determining the current position of the queuing user when the pedestrian is determined to be the queuing user, and determining whether the queuing user needs to be reminded according to the current position of the queuing user and the current queuing information corresponding to the queuing and number calling system, so that the problems of number passing and number re-queuing and number taking caused by the fact that the queuing user leaves a queuing site are effectively avoided, the user service handling efficiency is improved, and the user experience is improved.
The following describes the technical solution of the present application in detail through a specific embodiment in an application scenario shown in fig. 1. It should be noted that the following specific embodiments may be combined with each other, and the same or similar concepts or processes may not be described in detail in some embodiments. Embodiments of the present application will be described below with reference to the accompanying drawings.
Fig. 2 is a flowchart of a first embodiment of a queuing number-calling reminding method provided in the embodiment of the present application. The execution subject of the embodiment of the method may be the processing platform in the application scenario shown in fig. 1. As shown in fig. 2, the queuing and number-calling reminding method provided in the embodiment of the present application may include the following steps:
step 21: and acquiring the pedestrian image acquired by the monitoring camera equipment.
Optionally, in the embodiment of the present application, in order to maintain social security and stability and improve the work efficiency of the public place management part, and also in order to provide a real and effective evidence, monitoring camera devices may be installed at different locations of the public place, so as to monitor and manage pedestrians and emergencies occurring in the public place through the installed monitoring camera devices.
In the present embodiment, images of pedestrians who are present in a public place can be captured using a monitoring camera apparatus provided at different positions in the public place. Optionally, the processing platform may obtain a pedestrian image obtained by a monitoring camera device of the monitoring system. It can be understood that the pedestrian image needs to include key parts such as the face and the body features of the pedestrian, so that the processing platform can judge whether the pedestrian image is a queuing user according to the pedestrian image.
Optionally, one or more monitoring camera devices may be disposed at each different position of the public place, and the specific number of the monitoring camera devices may be set according to the actual situation, which is not limited in this embodiment.
Step 22: and judging whether the pedestrian corresponding to the pedestrian image is a queuing user of the queuing and calling system or not based on the pedestrian image and the queuing user image acquired by the queuing and calling system.
Optionally, in this embodiment of the application, when the queuing and calling system can obtain the queuing number by the user, the image of the queuing user is collected and sent to the processing platform, so that when the processing platform obtains the pedestrian image collected by the monitoring camera device, the comparison result between the pedestrian image and the image of the queuing user collected by the queuing and calling system can be determined based on the pedestrian image.
For example, the processing platform may compare the pedestrian image with the queued user image in the queuing and calling system based on the face feature and the body feature of the pedestrian in the image to obtain a face comparison result and a body comparison result, and determine whether the pedestrian corresponding to the pedestrian image is the queued user according to the face comparison result and the body comparison result.
Optionally, in this embodiment, the method may further include the following steps:
and acquiring a queuing user image acquired when the user takes the queuing number from the queuing number calling system.
In this embodiment, when a user needs to handle some services, operations such as queuing, getting a queuing number and the like can be performed on a queuing number calling system on a service site, and at this time, the queuing number calling system can collect images of queued users corresponding to the queued users.
Specifically, the queuing and calling system can acquire images of the users who queue through the image acquisition device, and the image acquisition device can be integrated on the queuing and calling system and can also exist independently of the queuing and calling system. When the image acquisition device is independent of the queuing and calling system, the image acquisition device can directly send the images of the users who are queued to the processing platform after acquiring the images, or send the images to the queuing and calling system first and then send the images to the processing platform by the queuing and calling system, so that the processing platform can acquire the images of the users who are queued to the queuing and calling system.
For example, when the image capturing device can be integrated on the queuing and number-calling system, the image capturing device can be a camera, an infrared camera, or the like disposed on the queuing and number-calling system. The embodiment of the present application does not limit the concrete expression form of the image capturing device.
For example, in this embodiment, when the queuing and calling system acquires the images of the queued users, it may first detect whether the acquired images of the queued users are qualified, and only when the images of the queued users are qualified, send the images to the processing platform for comparison, so as to obtain a comparison result.
For example, an implementation of detecting whether a queued user image is eligible may include one or more of the following parameters: whether the quality of the queued user images is acceptable, whether the queued user images are from real faces, and the like. The embodiment of the application does not limit the specific implementation mode of whether the queued user image is qualified or not, and the specific implementation mode can be determined according to the actual situation.
Step 23: and when the pedestrian is determined to be the queuing user, determining the current position of the queuing user.
Optionally, in an embodiment of the application, when determining that the pedestrian image acquired by the monitoring camera device is a queued user, the processing platform may determine the current position of the queued user according to the position information of the monitoring camera device acquiring the pedestrian image.
In practical application, the position information of the monitoring camera equipment arranged in a public place is fixed and stored in the monitoring center, so that when the processing platform determines that a pedestrian image acquired by a certain monitoring camera equipment is a queuing user, the position information of the monitoring camera equipment can be firstly acquired from the monitoring center of the monitoring system, the position of the monitoring camera equipment is determined based on the position information, and the position of the monitoring camera equipment is further used as the current position of the queuing user.
It should be noted that, when the queued user is only within the monitoring range of a certain monitoring camera device but has a certain distance from the monitoring camera device, the actual distance between the queued user and the monitoring camera device can also be determined, and then the current position of the queued user is determined according to the actual distance between the queued user and the monitoring camera device and the position of the monitoring camera device.
As an example, when the processing platform presets distance information between each monitoring camera device and each position in the monitoring range thereof, the actual distance between the queued user and the monitoring camera device may be determined according to different positions in the monitoring range where the queued user is located.
As another example, if the current position of the queued user is within the monitoring range of the multiple monitoring camera devices, the actual distance between the queued user and one of the monitoring camera devices may also be determined jointly according to the pitch angles and the yaw angles of the monitoring lenses of the multiple monitoring camera devices, and then the current position of the queued user is determined by combining the position of the monitoring camera device.
Step 24: and determining whether the queuing user needs to be reminded or not according to the current position of the queuing user and the current queuing information corresponding to the queuing and calling system.
Optionally, in this embodiment, when the processing platform determines that the pedestrian corresponding to the behavior image is the queuing user, first obtain current queuing information updated by the queuing number system, determine, based on the current queuing information, a number of the queuing number that is further away from the queuing user, and determine the time required for queuing to the queuing number.
The queuing and number calling reminding method provided by the embodiment of the application obtains the pedestrian image acquired by the monitoring camera device, judges whether the pedestrian corresponding to the pedestrian image is a queuing user of the queuing and number calling system based on the pedestrian image and the queuing user image acquired by the queuing and number calling system, determines the current position of the queuing user when the pedestrian is determined to be the queuing user, and determines whether the queuing user needs to be reminded according to the current position of the queuing user and the current queuing information corresponding to the queuing and number calling system. According to the technical scheme, the user does not need to stay in the queuing field for waiting, the problems that the number is passed and the number needs to be queued again for taking the number due to the fact that the user who lines out of the queuing field can be effectively avoided, the service handling efficiency of the user is improved, and the user experience is improved.
Exemplarily, on the basis of the above embodiment, fig. 3 is a flowchart of a second embodiment of the queuing number-calling reminding method provided in the embodiment of the present application. As shown in fig. 2, in the embodiment of the present application, the step 22 may be implemented by:
step 31: and comparing the face characteristics of the pedestrian images with the face characteristics of the queuing user images to obtain a face similarity value.
Optionally, in this embodiment, the pedestrian image and the queued user image may both include a face feature and a body feature, and when comparing the pedestrian image with the queued user image, it may be determined whether a pedestrian corresponding to the pedestrian image is one of the queued users based on the face features of the pedestrian image and the queued user image, and then further determine whether the pedestrian corresponding to the pedestrian image is one of the queued users based on the body features of the pedestrian image and the queued user image.
For example, a specific implementation scheme for comparing the face features of the pedestrian images with the face features of the queued user images may be as follows: the method comprises the steps of firstly extracting a plurality of facial feature points (such as eyes, a nose, a mouth and the like) in a pedestrian image, detecting whether an image matched with the pedestrian image exists in a queuing user image acquired from a queuing and calling system based on the acquired facial feature points, and obtaining a face similarity value between the pedestrian image and the queuing user image based on the relationship between the facial feature points in the pedestrian image and the relationship between the facial feature points of the queuing user image acquired from the queuing and calling system.
Step 32: and comparing the body characteristics of the pedestrian images with the body characteristics of the images of the queued users to obtain a body similarity value.
In this embodiment, in a normal situation, the monitoring camera device disposed in the public place has a certain distance from the pedestrian, and therefore, the pedestrian image acquired by the monitoring camera device may further include the body feature of the pedestrian, so that a body similarity value may also be obtained by using the body feature of the pedestrian image and the body feature of the queued user image, and the body similarity value may assist in determining whether the pedestrian is the queued user.
Step 33: and judging whether the pedestrian corresponding to the pedestrian image is a queuing user of the queuing and number calling system according to the face similarity value and the body similarity value.
Optionally, in an embodiment of the present application, after the processing platform obtains the face similarity value and the body similarity value, it may first determine whether the face similarity value is greater than a first set threshold, and determine whether the body similarity value is greater than a second set threshold, and if the face similarity value is greater than the first set threshold and the body similarity value is greater than the second set threshold, it may be determined that the pedestrian corresponding to the pedestrian image is a queuing user of the queuing and number-calling system, and perform subsequent processing operations. And if the face similarity value is smaller than or equal to a first set threshold value, or the face similarity value is smaller than or equal to the first set threshold value and the body similarity value is smaller than or equal to a second set threshold value, determining that the pedestrian is not the queuing user.
It should be noted that, in this embodiment, the order of the face feature comparison and the body feature comparison may be adjusted, and this embodiment does not limit the order.
According to the queuing number-calling reminding method provided by the embodiment of the application, the face characteristics of the pedestrian image are compared with the face characteristics of the queuing user image to obtain the face similarity value, the body characteristics of the pedestrian image are compared with the body characteristics of the queuing user image to obtain the body similarity value, and whether the pedestrian corresponding to the pedestrian image is the queuing user of the queuing number-calling system is judged according to the face similarity value and the body similarity value. According to the technical scheme, double judgment is carried out through the face characteristics and the body characteristics, the accuracy of the judgment result is improved, and a foundation is laid for subsequent intelligent reminding.
Exemplarily, on the basis of any of the above embodiments, fig. 4 is a flowchart of a third embodiment of a queuing number-calling reminding method provided in the embodiment of the present application. As shown in fig. 3, in the embodiment of the present application, the step 24 may be implemented by:
step 41: and calculating the distance between the current position and the position of the queuing and calling system.
In this embodiment, after acquiring the current location of the queuing user and the location of the queuing number-calling system, the processing platform may first calculate the distance between the two locations. As an example, the distance of each location of the public place from the queuing system can be stored in the processing platform. As another example, the processing platform may also automatically determine a path from the current location to the location of the queuing and calling system, and determine the length between the paths, that is, the distance between the current location and the location of the queuing and calling system.
Step 42: and determining the first time required by the queuing user from the current position to the position of the queuing and calling system according to the distance.
As an example, the processing platform may store the time required from each location to the location of the queuing and calling system, where the time is obtained by the processing platform or other devices through collecting a large amount of historical data for processing. Therefore, the processing platform can query the stored corresponding relation according to the distance and determine the first time required by the queuing user from the current position to the position of the queuing and calling system.
As another example, the processing platform may also store an average speed of the pedestrian, which may be calculated from historical data. Therefore, in this embodiment, the processing platform may determine, based on the average speed and the obtained distance, the first time required for the queuing user to travel from the current location to the location of the queuing number-calling system.
Step 43: and determining the second time that the queuing user still needs to wait according to the queuing information of the queuing user and the current queuing information corresponding to the queuing and calling system.
In this embodiment, after determining that the pedestrian is the queuing user, the processing platform may obtain the queuing information of the queuing user, and obtain current queuing information updated on the queuing and calling system by the service that the queuing user needs to handle. Therefore, the processing platform can determine the second time for the queuing user to handle the service and the queuing client to wait according to the average time required for handling the service of the client, the queuing information of the queuing user and the current queuing information corresponding to the queuing and calling system.
Step 44: and determining whether the queued user needs to be reminded or not according to the first time and the second time.
In this embodiment, the processing platform may determine a size relationship between the first time and the second time, and determine that the queued user needs to be reminded if the first time is greater than or equal to the second time. And if the first time is less than the second time, determining that the queued user does not need to be reminded.
For example, in this embodiment, considering that service transaction speeds of different clients may be different, time required for a queuing user to go to a service transaction location may also be different, and other factors, a buffer time may also be stored in the processing platform, and the buffer time is used to represent an error time of the second time and/or the first time, so as to avoid problems such as number passing and the like caused by difference between the estimated time and the actual processing time.
Specifically, in this embodiment, the step may be implemented by:
a1: and acquiring a preset buffering time, wherein the buffering time is the error time of the second time and/or the first time.
A2: and determining whether the queued user needs to be reminded or not according to the first time, the second time and the buffering time.
In this embodiment, the processing platform may sum the first time and the buffering time, compare the total time after the summation with the second time, and determine that the queued user needs to be reminded if the total time is greater than or equal to the second time. And if the total time is less than the second time, determining that the queued user does not need to be reminded.
Specifically, after obtaining the current position of the ranking user, the processing platform may calculate a distance between the current position and a user queuing service address (that is, a position where the queuing and calling system is located), and estimate a required waiting service time (a second time) according to the queuing information of the queuing user and the current queuing information corresponding to the queuing and calling system. If the wait for service time minus the buffer time (e.g., 5 minutes) is less than the time the user travels to the queuing service address, the user is prompted to travel to the waiting queuing service location.
According to the queuing number-calling reminding method provided by the embodiment of the application, the distance between the current position and the position of the queuing number-calling system is calculated, the first time required by a queuing user to go from the current position to the position of the queuing number-calling system is determined according to the distance, the second time required by the queuing user to wait is determined according to the queuing information of the queuing user and the current queuing information corresponding to the queuing number-calling system, and finally whether the queuing user needs to be reminded is determined according to the first time and the second time. In the technical scheme, the processing platform can automatically, accurately and timely determine whether the queuing user needs to be reminded.
Exemplarily, on the basis of the foregoing embodiment, fig. 5 is a flowchart of a fourth embodiment of a queuing number-calling reminding method provided in the embodiment of the present application. As shown in fig. 5, after step 24, if it is determined that the queued user needs to be reminded, the method may further include the following steps:
step 51: and acquiring the contact mode of the queued user.
In this embodiment, when the queuing user obtains the queuing number from the queuing number calling system, the queuing number calling system may request to obtain a contact mode of the queuing user, so as to send the contact mode and the image of the queuing user to the processing platform, so that the processing platform may send a notification in time when determining that the pedestrian corresponding to the image of the pedestrian collected by the monitoring camera device is the queuing user.
Illustratively, the contact may be any one of the following contacts: cell phone numbers, micro signals, micro blog numbers, QQ numbers, and the like. It should be noted that the embodiment of the present application does not limit the specific representation form of the contact means, and may be determined according to actual situations.
Step 52: and pushing a reminding message to the queuing user through the contact mode.
In this embodiment, after obtaining the contact mode, the processing platform may push a prompt message to the queuing user through the contact mode. For example, the reminding message is pushed in various different modes by dialing a phone number or sending a short message to the phone number, or pushing a message such as a micro signal, a micro blog number, a QQ number and the like.
It should be noted that, in the embodiment of the present application, a specific implementation manner for pushing the reminding message to the queuing user through the contact manner is not limited, and the specific implementation manner may be determined according to actual settings, and is not described herein again.
According to the queuing number-calling reminding method provided by the embodiment of the application, when the queuing user needs to be reminded, the contact mode of the queuing user is obtained, and the reminding message is pushed to the queuing user through the contact mode. According to the technical scheme, the processing platform can timely send the reminding message to the queuing user through the acquired contact mode, the monitoring camera equipment arranged in the public place can be fully utilized, resources are reasonably utilized, the user can be timely reminded, and the phenomenon that the queuing user passes the number is effectively avoided.
The following are embodiments of the apparatus of the present application that may be used to perform embodiments of the method of the present application. For details which are not disclosed in the embodiments of the apparatus of the present application, reference is made to the embodiments of the method of the present application.
Fig. 6 is a schematic structural diagram of a queuing and number-calling reminding device provided in the embodiment of the present application. The device can be integrated in electronic equipment or realized by the electronic equipment, and the electronic equipment can be terminal equipment or a server. Alternatively, as shown in fig. 6, the apparatus may include: an acquisition module 61, a judgment module 62 and a processing module 63.
The acquiring module 61 is configured to acquire a pedestrian image acquired by a monitoring camera device;
the judging module 62 is configured to judge whether a pedestrian corresponding to the pedestrian image is a queuing user of the queuing and calling system based on the pedestrian image and the queuing user image acquired by the queuing and calling system;
the processing module 63 is configured to determine the current position of the queuing user when the pedestrian is determined to be the queuing user, and determine whether to prompt the queuing user according to the current position of the queuing user and the current queuing information corresponding to the queuing and calling system.
In a possible design of the embodiment of the present application, the obtaining module 61 is further configured to obtain a queuing user image collected when a user takes a queuing number from the queuing number calling system.
In another possible design of the embodiment of the present application, the determining module 62 is specifically configured to compare the face features of the pedestrian image with the face features of the queuing user images to obtain a face similarity value, compare the body features of the pedestrian image with the body features of the queuing user images to obtain a body similarity value, and determine whether the pedestrian corresponding to the pedestrian image is the queuing user of the queuing and calling system according to the face similarity value and the body similarity value.
In another possible design of the embodiment of the present application, the processing module 63 is specifically configured to determine the current position of the queuing user according to the position information of the monitoring camera device that collects the image of the pedestrian.
In another possible design of the embodiment of the present application, the processing module 63 is specifically configured to calculate a distance between the current location and a location of the queuing and number-calling system, determine, according to the distance, that the queuing user goes from the current location to a first time required by the location of the queuing and number-calling system, determine, according to the queuing information of the queuing user and the current queuing information corresponding to the queuing and number-calling system, a second time that the queuing user still needs to wait, and determine, according to the first time and the second time, whether the queuing user needs to be reminded.
Optionally, the obtaining module 61 is further configured to obtain a preset buffering time, where the buffering time is an error time of the second time and/or the first time;
the processing module 63 is specifically configured to determine whether the queued user needs to be reminded according to the first time, the second time, and the buffering time.
In another possible design of the embodiment of the present application, the obtaining module 61 is further configured to obtain a contact manner of the queued user when the processing module 63 determines that the queued user needs to be reminded;
and the processing module 63 is further configured to push a reminding message to the queued user through the contact manner.
The apparatus provided in the embodiment of the present application may be used to execute the method in the embodiments shown in fig. 2 to fig. 5, and the implementation principle and the technical effect are similar, which are not described herein again.
It should be noted that the division of the modules of the above apparatus is only a logical division, and the actual implementation may be wholly or partially integrated into one physical entity, or may be physically separated. And these modules can be realized in the form of software called by processing element; or may be implemented entirely in hardware; and part of the modules can be realized in the form of calling software by the processing element, and part of the modules can be realized in the form of hardware. For example, the processing module may be a processing element separately set up, or may be implemented by being integrated in a chip of the apparatus, or may be stored in a memory of the apparatus in the form of program code, and a function of the processing module may be called and executed by a processing element of the apparatus. Other modules are implemented similarly. In addition, all or part of the modules can be integrated together or can be independently realized. The processing element described herein may be an integrated circuit having signal processing capabilities. In implementation, each step of the above method or each module above may be implemented by an integrated logic circuit of hardware in a processor element or an instruction in the form of software.
For example, the above modules may be one or more integrated circuits configured to implement the above methods, such as: one or more Application Specific Integrated Circuits (ASICs), or one or more microprocessors (DSPs), or one or more Field Programmable Gate Arrays (FPGAs), among others. For another example, when some of the above modules are implemented in the form of a processing element scheduler code, the processing element may be a general-purpose processor, such as a Central Processing Unit (CPU) or other processor that can call program code. As another example, these modules may be integrated together, implemented in the form of a system-on-a-chip (SOC).
In the above embodiments, the implementation may be wholly or partially realized by software, hardware, firmware, or any combination thereof. When implemented in software, may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. When loaded and executed on a computer, cause the processes or functions described in accordance with the embodiments of the application to occur, in whole or in part. The computer may be a general purpose computer, a special purpose computer, a network of computers, or other programmable device. The computer instructions may be stored in a computer readable storage medium or transmitted from one computer readable storage medium to another, for example, from one website site, computer, server, or data center to another website site, computer, server, or data center via wired (e.g., coaxial cable, fiber optic, Digital Subscriber Line (DSL)) or wireless (e.g., infrared, wireless, microwave, etc.). The computer-readable storage medium can be any available medium that can be accessed by a computer or a data storage device, such as a server, a data center, etc., that incorporates one or more of the available media. The usable medium may be a magnetic medium (e.g., floppy disk, hard disk, magnetic tape), an optical medium (e.g., DVD), or a semiconductor medium (e.g., Solid State Disk (SSD)), among others.
Fig. 7 is a schematic structural diagram of an electronic device according to an embodiment of the present application. As shown in fig. 7, the electronic device may include: the system comprises a processor 71, a memory 72, a communication interface 73 and a system bus 74, wherein the memory 72 and the communication interface 73 are connected with the processor 71 through the system bus 74 and complete mutual communication, the memory 72 is used for storing computer execution instructions, the communication interface 73 is used for communicating with other devices, and the processor 71 implements the scheme of the embodiment shown in fig. 2 to 5 when executing the computer execution instructions.
The system bus mentioned in fig. 7 may be a Peripheral Component Interconnect (PCI) bus, an Extended Industry Standard Architecture (EISA) bus, or the like. The system bus may be divided into an address bus, a data bus, a control bus, and the like. For ease of illustration, only one thick line is shown, but this does not mean that there is only one bus or one type of bus. The communication interface is used for realizing communication between the database access device and other equipment (such as a client, a read-write library and a read-only library). The memory may comprise Random Access Memory (RAM) and may also include non-volatile memory (non-volatile memory), such as at least one disk memory.
The processor may be a general-purpose processor, including a central processing unit CPU, a Network Processor (NP), and the like; but also a digital signal processor DSP, an application specific integrated circuit ASIC, a field programmable gate array FPGA or other programmable logic device, discrete gate or transistor logic, discrete hardware components.
Optionally, an embodiment of the present application further provides a storage medium, where instructions are stored in the storage medium, and when the storage medium is run on a computer, the storage medium causes the computer to execute the method according to the embodiment shown in fig. 2 to 5.
Optionally, an embodiment of the present application further provides a chip for executing the instruction, where the chip is configured to execute the method in the embodiment shown in fig. 2 to 5.
The embodiment of the present application further provides a program product, where the program product includes a computer program, where the computer program is stored in a storage medium, and the computer program can be read from the storage medium by at least one processor, and when the computer program is executed by the at least one processor, the method of the embodiment shown in fig. 2 to 5 may be implemented.
In the present application, "at least one" means one or more, "a plurality" means two or more. "and/or" describes the association relationship of the associated objects, meaning that there may be three relationships, e.g., a and/or B, which may mean: a exists alone, A and B exist simultaneously, and B exists alone, wherein A and B can be singular or plural. The character "/" generally indicates that the former and latter associated objects are in an "or" relationship; in the formula, the character "/" indicates that the preceding and following related objects are in a relationship of "division". "at least one of the following" or similar expressions refer to any combination of these items, including any combination of the singular or plural items. For example, at least one (one) of a, b, or c, may represent: a, b, c, a-b, a-c, b-c, or a-b-c, wherein a, b, c may be single or multiple.
It is to be understood that the various numerical references referred to in the embodiments of the present application are merely for descriptive convenience and are not intended to limit the scope of the embodiments of the present application.
It should be understood that, in the embodiment of the present application, the sequence numbers of the above-mentioned processes do not mean the execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation to the implementation process of the embodiment of the present application.
Finally, it should be noted that: the above embodiments are only used for illustrating the technical solutions of the present application, and not for limiting the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present application.
Claims (12)
1. A queuing number-calling reminding method is characterized by comprising the following steps:
acquiring a pedestrian image acquired by monitoring camera equipment;
judging whether the pedestrian corresponding to the pedestrian image is a queuing user of the queuing and calling system or not based on the pedestrian image and the queuing user image acquired by the queuing and calling system;
when the pedestrian is determined to be a queuing user, determining the current position of the queuing user;
and determining whether the queuing user needs to be reminded or not according to the current position of the queuing user and the current queuing information corresponding to the queuing and calling system.
2. The method according to claim 1, wherein the determining whether the pedestrian corresponding to the pedestrian image is a queuing user of the queuing and calling system based on the pedestrian image and the queuing user image collected by the queuing and calling system comprises:
comparing the face features of the pedestrian images with the face features of the queuing user images to obtain a face similarity value;
comparing the body characteristics of the pedestrian images with the body characteristics of the queuing user images to obtain a body similarity value;
and judging whether the pedestrian corresponding to the pedestrian image is a queuing user of the queuing and number calling system or not according to the face similarity value and the body similarity value.
3. The method of claim 1 or 2, wherein determining the current location of the in-line user when the pedestrian is determined to be an in-line user comprises:
and determining the current position of the queuing user according to the position information of the monitoring camera equipment for collecting the pedestrian image.
4. The method according to claim 1 or 2, wherein the determining whether the queued user needs to be reminded according to the current position of the queued user and the current queuing information corresponding to the queuing and calling system comprises:
calculating the distance between the current position and the position of the queuing and calling system;
determining the first time required by the queuing user to go from the current position to the position of the queuing and calling system according to the distance;
determining second time for the queuing user to wait according to the queuing information of the queuing user and the current queuing information corresponding to the queuing and calling system;
and determining whether the queued user needs to be reminded or not according to the first time and the second time.
5. The method of claim 4, wherein determining whether the queued user needs to be alerted based on the first time and the second time comprises:
acquiring preset buffering time, wherein the buffering time is the error time of the second time and/or the first time;
and determining whether the queued user needs to be reminded or not according to the first time, the second time and the buffering time.
6. The utility model provides a reminding device that calls out numbers queues which characterized in that includes: the device comprises an acquisition module, a judgment module and a processing module;
the acquisition module is used for acquiring a pedestrian image acquired by the monitoring camera equipment;
the judging module is used for judging whether the pedestrian corresponding to the pedestrian image is a queuing user of the queuing and calling system based on the pedestrian image and the queuing user image acquired by the queuing and calling system;
and the processing module is used for determining the current position of the queuing user when the pedestrian is determined to be the queuing user, and determining whether the queuing user needs to be reminded or not according to the current position of the queuing user and the current queuing information corresponding to the queuing and calling system.
7. The apparatus according to claim 6, wherein the determining module is specifically configured to compare a face feature of the pedestrian image with a face feature of the queued user image to obtain a face similarity value, compare a body feature of the pedestrian image with a body feature of the queued user image to obtain a body similarity value, and determine whether the pedestrian corresponding to the pedestrian image is the queued user of the queuing and calling system according to the face similarity value and the body similarity value.
8. The apparatus according to claim 6 or 7, wherein the processing module is specifically configured to determine the current position of the queued user according to position information of a monitoring camera device that collects the pedestrian image.
9. The device according to claim 6 or 7, wherein the processing module is specifically configured to calculate a distance between the current location and a location where the queuing and calling system is located, determine a first time required for the queuing user to travel from the current location to the location where the queuing and calling system is located according to the distance, determine a second time required for the queuing user to wait according to the queuing information of the queuing user and the current queuing information corresponding to the queuing and calling system, and determine whether the queuing user needs to be reminded according to the first time and the second time.
10. The apparatus according to claim 9, wherein the obtaining module is further configured to obtain a preset buffering time, where the buffering time is an error time of the second time and/or the first time;
the processing module is specifically configured to determine whether the queued user needs to be reminded according to the first time, the second time, and the buffering time.
11. An electronic device comprising a processor, a memory and a computer program stored on the memory and executable on the processor, characterized in that the processor implements the method according to any of the preceding claims 1-5 when executing the program.
12. A storage medium having stored therein instructions which, when run on a computer, cause the computer to perform the method of any one of claims 1-5.
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