CN112508527A - Service processing method, device and server - Google Patents
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Abstract
The invention provides a service processing method, a device and a server, wherein the method comprises the following steps: splitting a service to be processed according to a service request handled by a user in times to generate at least two sub-service nodes; storing each sub-service node into a block chain network; receiving service processing information of each sub-service node broadcasted in a block chain network, and judging whether the service to be processed is processed or not according to the received service processing information; and if so, synthesizing the received service processing information of each sub-service node, and sending a service processing end notification to the user. The method, the device and the server solve the problems that the user can hardly find the proper time to handle the existing service needing to be handled offline due to the overlong handling time, so that a plurality of services can not be handled late, and the user experience is influenced; and the problems that the process is too complex, a plurality of problems are brought to users in the handling process, and the development of the service is not facilitated.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a service processing method, an apparatus, and a server.
Background
With the rapid development of technologies such as the internet, artificial intelligence and the like, a lot of daily business can be handled through online or artificial customer service. However, for many services which need on-site evidence collection or are sensitive, the services which need to be handled off-line are usually the most complicated, on one hand, because the handling time is too long, a user can hardly find the proper time to handle, so that many services can not be handled late, and the user experience is influenced; on the other hand, the process is too complex, so that a lot of problems are brought to users in the handling process, and contradictions often occur between workers and users, which is not favorable for the development of services.
Disclosure of Invention
The technical problem to be solved by the invention is to provide a service processing method, a device and a server aiming at the defects of the prior art, which are used for solving the problem that the user can hardly find the proper time to handle the existing service needing to be handled offline due to the overlong handling time, so that a plurality of services can not be handled late and the user experience is influenced; and because the flow is too complicated, bring many problems to users in the course of handling, often make contradiction take place between staff and user, the question unfavorable to the development of the business.
In a first aspect, an embodiment of the present invention provides a service processing method, which is applied to a first server, and the method includes:
splitting a service to be processed according to a service request handled by a user in times to generate at least two sub-service nodes, wherein each sub-service node corresponds to one sub-service processing flow in the service to be processed;
storing each sub-service node into a block chain network;
receiving service processing information of each sub-service node broadcasted in a block chain network, and judging whether the service to be processed is processed or not according to the received service processing information;
and if so, synthesizing the received service processing information of each sub-service node, and sending a service processing end notification to the user.
Preferably, the splitting the service to be processed according to the service request handled by the user in several times to generate at least two sub-service nodes includes:
receiving a service request for handling the service in different times of a user;
acquiring a splitting key point of the service to be processed according to the service split-handling request;
and splitting the service to be processed according to the splitting key point to generate at least two sub-service nodes.
Preferably, each of the sub-service nodes has a node identifier and information of a sponsor authorized to handle, and while generating at least two sub-service nodes, the method further includes:
and receiving the authorized transacted sponsor information of each sub-service node input by the user.
Preferably, after receiving the service request of the user, the method further includes:
obtaining and storing key information of the user authorized by the user, wherein the key information includes at least one of: identity card information, head portrait information and fingerprint information.
Preferably, after storing each sub-service node in the blockchain network, the method further includes:
receiving a key information acquisition request sent by the second server when the agent transacts the corresponding sub-service on the second server;
and sending the key information of the user to the second server according to the key information acquisition request.
In a second aspect, an embodiment of the present invention provides a service processing method, which is applied to a second server, and the method includes:
receiving a grading processing request for processing a service to be processed by a user or a sponsor;
acquiring corresponding sub-service nodes in a block chain network according to the grading processing request;
and processing the corresponding sub-service in the service to be processed according to the sub-service node, and broadcasting the processed service processing information to a block chain network.
Preferably, the sub-service node has a node identifier and information of a sponsor authorized to handle, and if a request for processing the service to be processed by the sponsor for multiple times is received, the method further includes:
performing identity verification on the agent according to the authorized agent information, and if the verification is passed, processing corresponding sub-services in the services to be processed according to the sub-service nodes;
while processing the corresponding sub-service in the service to be processed according to the sub-service node, the method further includes:
and sending a key information acquisition request to a first server to acquire the key information of the user.
In a third aspect, an embodiment of the present invention provides a service processing apparatus, which is disposed in a first server, and includes:
the service splitting module is used for splitting the service to be processed according to the service request handled by the user in times to generate at least two sub-service nodes, wherein each sub-service node corresponds to one sub-service processing flow in the service to be processed;
the node storage module is connected with the service splitting module and used for storing each sub-service node into the block chain network;
the receiving and judging module is connected with the node storage module and used for receiving the service processing information of each sub-service node broadcasted in the block chain network and judging whether the service to be processed is processed or not according to the received service processing information;
and the synthesis notification module is connected with the receiving judgment module and used for synthesizing the received service processing information of each sub-service node and sending a service processing end notification to the user when the judgment result of the receiving judgment module is yes.
Preferably, the service splitting module includes:
the request receiving unit is used for receiving the service request of the user for handling the service in different times;
a key point obtaining unit, configured to obtain a split key point of the service to be processed according to the fractionated service handling request;
and the splitting unit is used for splitting the service to be processed according to the splitting key point to generate at least two sub-service nodes.
In a fourth aspect, an embodiment of the present invention provides a server, including a memory and a processor, where the memory stores a computer program that is executable on the processor, and the processor implements the steps of the service processing method according to the first aspect or the second aspect when executing the program.
According to the service processing method, the device and the server provided by the embodiment of the invention, the service to be processed is split according to the service request handled by the user in times to generate at least two sub-service nodes, wherein each sub-service node corresponds to one sub-service processing flow in the service to be processed; storing each sub-service node into a block chain network; therefore, the user can find the proper time to handle the service to be processed in times according to the actual condition of the user, and the problem that the time for handling the service to be processed at one time is too long can be effectively solved. Meanwhile, after the user transacts the service to be processed in several times, the first server can judge whether the service to be processed is processed or not according to the received service processing information of each sub-service node by receiving the service processing information of each sub-service node broadcasted in the block chain network; after the service to be processed is processed, the received service processing information is synthesized, and a service processing end notification is sent to a user, so that the repeated processing of complex services is realized, the service processing experience of the user is improved under the condition that the time and the place are not limited, and the problem that the user can not process a lot of services after delay and the user experience is influenced because the processing time of the existing service needing to be processed offline is too long and the user can hardly find the proper time to process the service is solved; and because the flow is too complicated, bring many problems to users in the course of handling, often make contradiction take place between staff and user, the question unfavorable to the development of the business.
Drawings
FIG. 1: a flow chart of a service processing method according to embodiment 1 of the present invention;
FIG. 2: a flow chart of a service processing method in embodiment 2 of the present invention;
FIG. 3: a schematic structural diagram of a service processing apparatus in embodiment 3 of the present invention.
Detailed Description
It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict. The present application will be described in detail below with reference to the embodiments with reference to the attached drawings.
In order to make the technical solutions better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only partial embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
Example 1:
this embodiment provides a service processing method, applied to a first server, as shown in fig. 1, the method including:
step S102: splitting the service to be processed according to the service request handled by the user in times to generate at least two sub-service nodes, wherein each sub-service node corresponds to one sub-service processing flow in the service to be processed.
In this embodiment, the first server is a server that accepts a business request of a user for each business when the user first goes to a business hall for business handling, and in order to implement business handling for each business hall, the servers of the business halls are connected through a blockchain network.
Optionally, splitting the service to be processed according to the request for transacting the service by times of the user to generate at least two sub-service nodes, which may include:
receiving a service request for handling the service in different times of a user;
acquiring a splitting key point of a service to be processed according to the service request handled in times;
and splitting the service to be processed according to the splitting key point to generate at least two sub-service nodes.
In this embodiment, after receiving a request for transacting a service by times from a user, a splitting key point of the service to be processed may be obtained according to a requirement of the user or an actual attribute and characteristics of the service to be processed, the splitting is performed from the splitting key point, and a complex service to be processed is divided into a plurality of sub-service nodes, where each sub-service node corresponds to a sub-service processing flow. For example, the first server may split the service to be processed according to the number of times the user wants to split, or may display a plurality of splitting key points in advance according to the actual attributes and characteristics of the service to be processed, and the user selects and confirms the final splitting key point, thereby implementing splitting of the service to be processed.
Step S104: and storing each sub service node into the block chain network.
In this embodiment, based on the blockchain technology, each sub-service node is stored in the blockchain network, so that each sub-service node can be stored in a distributed manner, which not only can ensure the security of data, but also can provide a convenient transaction mode, so that a user can continuously transact the service to be processed in a business hall at any place. After receiving a sub-processing request of a user for the service to be processed, an arbitrary server of a business hall at any place acquires a corresponding sub-service node in the block chain network according to the sub-processing request, processes the corresponding sub-service in the service to be processed according to the sub-service node, and broadcasts the processed service processing information to the block chain network.
Optionally, each sub-service node has a node identifier and information of a sponsor authorized to handle, and while generating at least two sub-service nodes, the method may further include:
and receiving authorized transacted sponsor information of each sub service node input by the user.
In this embodiment, in order to further improve the user experience, the user may designate a representative for each sub-service node, and complete the subsequent flow of the to-be-processed service for the transaction by the representative going to the business hall. The agent can be a relative or friend of the agent, and the agent information is preferably identity card information. Specifically, the sub-service node is generated, and simultaneously, the node identification and the information of the authorized transactor are generated.
Optionally, after receiving the request for transacting the service in several times from the user, the method may further include:
obtaining and storing key information of a user authorized by the user, wherein the key information comprises at least one of the following: identity card information, head portrait information and fingerprint information.
In this embodiment, in consideration of the fact that a sponsor may need key information of a user when requesting to handle a subsequent processing flow of the service to be processed, after receiving a request for handling the service in multiple times from the user, key information authorized by the user can be obtained for the subsequent processing flow in advance, so that the user only needs to go to a business hall in person for the first time, and then the user can be authorized to handle the service for the sponsor.
Optionally, after storing each sub service node in the blockchain network, the method may further include:
receiving a key information acquisition request sent by the second server when the agent transacts the corresponding sub-service on the second server;
and sending the key information of the user to the second server according to the key information acquisition request.
In this embodiment, the first server may store the key information of the user in advance, so that when the second service needs the key information of the user in the subsequent processing flow, the first server may send a key information acquisition request to acquire the key information of the user. Meanwhile, in order to further ensure the safe storage of the data, the first server may also store the key information of the user into the blockchain network, so that when the second server wants to obtain the key information of the user, the key information can be directly obtained from the blockchain network. It should be noted that, the second server in this embodiment may generally refer to a server that handles a subsequent processing flow of the service to be processed, and the first server and the second server may be the same server or different servers, for example, a user may handle the service to be processed in a same service hall in different times, and meanwhile, the first server and the second server may also be different servers in different service halls or different servers in the same service hall. When the first server and the second server are the same server, the second server can also directly acquire key information of the user stored in the second server.
In this embodiment, when the agent requests to handle the subsequent processing flow of the service to be processed, the second server first performs identity authentication on the agent, and processes the corresponding sub-service in the service to be processed after the authentication is passed.
Step S106: receiving service processing information of each sub-service node broadcasted in a block chain network, and judging whether the service to be processed is processed or not according to the received service processing information;
step S108: and if so, synthesizing the received service processing information of each sub-service node, and sending a service processing end notification to the user.
In this embodiment, after the first server stores each sub-service node in the blockchain network, each server node in the blockchain network may handle a specified sub-service for the user at the same time, broadcast the service processing information after respective processing to the blockchain network, synthesize the received service processing information according to the splitting key at the time of splitting by the first server, and send a service handling end notification to the user. Meanwhile, the user can select different places with different time to handle the service to be processed for multiple times. The service processing information may include related data information after processing corresponding to the sub-service, handling credential information, and the like.
According to the service processing method provided by the embodiment of the invention, the service to be processed is split according to the service request handled by the user in times to generate at least two sub-service nodes, wherein each sub-service node corresponds to one sub-service processing flow in the service to be processed; storing each sub-service node into a block chain network; therefore, the user can find the proper time to handle the service to be processed in times according to the actual condition of the user, and the problem that the time for handling the service to be processed at one time is too long can be effectively solved. Meanwhile, after the user transacts the service to be processed in several times, the first server can judge whether the service to be processed is processed or not according to the received service processing information of each sub-service node by receiving the service processing information of each sub-service node broadcasted in the block chain network; after the service to be processed is processed, the received service processing information is synthesized, and a service processing end notification is sent to a user, so that the repeated processing of complex services is realized, the service processing experience of the user is improved under the condition that the time and the place are not limited, and the problem that the user can not process a lot of services after delay and the user experience is influenced because the processing time of the existing service needing to be processed offline is too long and the user can hardly find the proper time to process the service is solved; and because the flow is too complicated, bring many problems to users in the course of handling, often make contradiction take place between staff and user, the question unfavorable to the development of the business.
Example 2:
as shown in fig. 2, this embodiment provides a service processing method applied to a second server, where the method includes:
step S202: receiving a grading processing request for processing a service to be processed by a user or a sponsor;
step S204: acquiring corresponding sub-service nodes in the block chain network according to the grading processing request;
step S206: and processing the corresponding sub-service in the service to be processed according to the sub-service node, and broadcasting the processed service processing information to the block chain network.
Optionally, the sub-service node has a node identifier and authorized broker information, and if a sub-processing request for processing the service to be processed by the broker is received, the method may further include:
carrying out identity verification on the agent according to the authorized agent information, and processing corresponding sub-services in the services to be processed according to the sub-service nodes if the verification is passed;
while processing the corresponding sub-service in the service to be processed according to the sub-service node, the method further comprises:
and sending a key information acquisition request to the first server to acquire the key information of the user.
Example 3:
as shown in fig. 3, the present embodiment provides a service processing apparatus, which is disposed in a first server, and includes:
the service splitting module 21 is configured to split a service to be processed according to a service request handled by a user in several times, and generate at least two sub-service nodes, where each sub-service node corresponds to one sub-service processing flow in the service to be processed;
the node storage module 22 is connected with the service splitting module 21 and is used for storing each sub-service node into the block chain network;
a receiving and judging module 23, connected to the node storage module 22, for receiving the service processing information of each sub-service node broadcasted in the block chain network, and judging whether the service to be processed is processed according to the received service processing information;
and the synthesis notification module 24 is connected to the reception determination module 23, and is configured to synthesize the received service processing information of each sub-service node and send a service processing end notification to the user when the determination result of the reception determination module 23 is yes.
Preferably, the service splitting module 21 may include:
the request receiving unit is used for receiving the service request of the user for handling the service in different times;
the key point acquisition unit is used for acquiring the split key points of the service to be processed according to the service request for handling the service in different times;
and the splitting unit is used for splitting the service to be processed according to the splitting key point to generate at least two sub-service nodes.
Example 4:
this embodiment provides a server, including a memory and a processor, where the memory stores a computer program operable on the processor, and the processor implements the steps of the service processing method described in embodiment 1 or embodiment 2 when executing the program.
The service processing method, the service processing device, and the server provided in embodiments 2 to 4 split a service to be processed according to a service request handled by a user in several times to generate at least two sub-service nodes, where each sub-service node corresponds to one sub-service processing flow in the service to be processed; storing each sub-service node into a block chain network; therefore, the user can find the proper time to handle the service to be processed in times according to the actual condition of the user, and the problem that the time for handling the service to be processed at one time is too long can be effectively solved. Meanwhile, after the user transacts the service to be processed in several times, the first server can judge whether the service to be processed is processed or not according to the received service processing information of each sub-service node by receiving the service processing information of each sub-service node broadcasted in the block chain network; after the service to be processed is processed, the received service processing information is synthesized, and a service processing end notification is sent to a user, so that the repeated processing of complex services is realized, the service processing experience of the user is improved under the condition that the time and the place are not limited, and the problem that the user can not process a lot of services after delay and the user experience is influenced because the processing time of the existing service needing to be processed offline is too long and the user can hardly find the proper time to process the service is solved; and because the flow is too complicated, bring many problems to users in the course of handling, often make contradiction take place between staff and user, the question unfavorable to the development of the business.
It will be understood that the above embodiments are merely exemplary embodiments taken to illustrate the principles of the present invention, which is not limited thereto. It will be apparent to those skilled in the art that various modifications and improvements can be made without departing from the spirit and substance of the invention, and these modifications and improvements are also considered to be within the scope of the invention.
Claims (10)
1. A method for processing services, applied to a first server, the method comprising:
splitting a service to be processed according to a service request handled by a user in times to generate at least two sub-service nodes, wherein each sub-service node corresponds to one sub-service processing flow in the service to be processed;
storing each sub-service node into a block chain network;
receiving service processing information of each sub-service node broadcasted in a block chain network, and judging whether the service to be processed is processed or not according to the received service processing information;
and if so, synthesizing the received service processing information of each sub-service node, and sending a service processing end notification to the user.
2. The service processing method according to claim 1, wherein splitting the service to be processed according to the service request handled by the user in several times to generate at least two sub-service nodes comprises:
receiving a service request for handling the service in different times of a user;
acquiring a splitting key point of the service to be processed according to the service split-handling request;
and splitting the service to be processed according to the splitting key point to generate at least two sub-service nodes.
3. The transaction processing method of claim 2, wherein each of the sub-transaction nodes has a node identifier and broker information authorized to be transacted, and wherein the method further comprises, while generating at least two sub-transaction nodes:
and receiving the authorized transacted sponsor information of each sub-service node input by the user.
4. A method as claimed in claim 3, wherein after receiving user's request for transaction in several times, the method further comprises:
obtaining and storing key information of the user authorized by the user, wherein the key information includes at least one of: identity card information, head portrait information and fingerprint information.
5. The traffic processing method according to claim 4, wherein after storing each sub-traffic node in the blockchain network, the method further comprises:
receiving a key information acquisition request sent by the second server when the agent transacts the corresponding sub-service on the second server;
and sending the key information of the user to the second server according to the key information acquisition request.
6. A service processing method is applied to a second server, and the method comprises the following steps:
receiving a grading processing request for processing a service to be processed by a user or a sponsor;
acquiring corresponding sub-service nodes in a block chain network according to the grading processing request;
and processing the corresponding sub-service in the service to be processed according to the sub-service node, and broadcasting the processed service processing information to a block chain network.
7. The service processing method according to claim 6, wherein the sub-service node has a node identifier and information of a sponsor authorized to handle, and if a split-processing request for processing the service to be processed by the sponsor is received, the method further comprises:
performing identity verification on the agent according to the authorized agent information, and if the verification is passed, processing corresponding sub-services in the services to be processed according to the sub-service nodes;
while processing the corresponding sub-service in the service to be processed according to the sub-service node, the method further includes:
and sending a key information acquisition request to a first server to acquire the key information of the user.
8. A service processing apparatus, provided in a first server, the apparatus comprising:
the service splitting module is used for splitting the service to be processed according to the service request handled by the user in times to generate at least two sub-service nodes, wherein each sub-service node corresponds to one sub-service processing flow in the service to be processed;
the node storage module is connected with the service splitting module and used for storing each sub-service node into the block chain network;
the receiving and judging module is connected with the node storage module and used for receiving the service processing information of each sub-service node broadcasted in the block chain network and judging whether the service to be processed is processed or not according to the received service processing information;
and the synthesis notification module is connected with the receiving judgment module and used for synthesizing the received service processing information of each sub-service node and sending a service processing end notification to the user when the judgment result of the receiving judgment module is yes.
9. The traffic processing apparatus of claim 8, wherein the traffic splitting module comprises:
the request receiving unit is used for receiving the service request of the user for handling the service in different times;
a key point obtaining unit, configured to obtain a split key point of the service to be processed according to the fractionated service handling request;
and the splitting unit is used for splitting the service to be processed according to the splitting key point to generate at least two sub-service nodes.
10. A server comprising a memory and a processor, the memory storing a computer program operable on the processor, wherein the processor when executing the program implements the steps of the traffic processing method according to any of claims 1 to 5 or 6 to 7.
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| CN202011478685.2A CN112508527A (en) | 2020-12-15 | 2020-12-15 | Service processing method, device and server |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN115802321A (en) * | 2022-11-04 | 2023-03-14 | 中国联合网络通信集团有限公司 | Method, system, electronic device and storage medium for arranging service functions |
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| CN115802321B (en) * | 2022-11-04 | 2024-04-05 | 中国联合网络通信集团有限公司 | Service function arrangement method, system, electronic equipment and storage medium |
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Application publication date: 20210316 |