CN112419071A - Service providing server, service providing system, and service providing method - Google Patents

Service providing server, service providing system, and service providing method Download PDF

Info

Publication number
CN112419071A
CN112419071A CN202010802465.4A CN202010802465A CN112419071A CN 112419071 A CN112419071 A CN 112419071A CN 202010802465 A CN202010802465 A CN 202010802465A CN 112419071 A CN112419071 A CN 112419071A
Authority
CN
China
Prior art keywords
information
user
unit
rental
vehicle
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CN202010802465.4A
Other languages
Chinese (zh)
Other versions
CN112419071B (en
Inventor
石绵真梨枝
大久保谕
益田卓朗
仓持俊克
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Honda Motor Co Ltd
Original Assignee
Honda Motor Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Honda Motor Co Ltd filed Critical Honda Motor Co Ltd
Publication of CN112419071A publication Critical patent/CN112419071A/en
Application granted granted Critical
Publication of CN112419071B publication Critical patent/CN112419071B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08—Insurance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0283—Price estimation or determination
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0645—Rental transactions; Leasing transactions

Landscapes

  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Technology Law (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Traffic Control Systems (AREA)

Abstract

The invention provides a service providing server, a service providing system and a service providing method. A service providing server (10) that provides a service to a user of a rental car is provided with: a storage unit (14) for storing information on the exempt amount for each user; an information acquisition unit (131) that acquires user information of a user using the rental car and detection information detected by various sensors (25-27, 221) mounted on the rental car; a damage determination unit (132) that determines whether the rental vehicle is damaged during use by the user, based on the acquired user information and the detection information; a damage degree estimation unit (133) that estimates the degree of damage of the rental vehicle based on the acquired detection information when it is determined that the rental vehicle is damaged; a burden amount estimation unit (134) that estimates the amount of burden that the user is burdened with based on the estimated degree of damage and the stored information of the exempt amount; and an information output unit (135) that outputs information of the estimated amount of the burden.

Description

Service providing server, service providing system, and service providing method
Technical Field
The present invention relates to a service providing server, a service providing system, and a service providing method for providing a service to a user of a rental car used in an automobile sharing industry or the like.
Background
Recently, a vehicle rental service that uses a pre-registered IC card or the like to rent a vehicle (shared vehicle) in an unmanned manner and charges a user according to the use time and the use distance (travel distance) of the vehicle when returning the vehicle is in widespread use. An apparatus for detecting damage to a rental car in such a car rental service is known (for example, see patent document 1).
In the apparatus described in patent document 1, damage to a rental car due to a contact accident or the like is detected by an acceleration sensor, a collision record is recorded, and when the car is returned, the collision record is acquired by wireless communication with the rental car stored in an unmanned store, and the collision record before and after the rental is compared, and it is requested to pay an additional fee corresponding to the collision record during the rental.
However, when the rental car is damaged during use, the user may be concerned about how much additional cost is incurred by the damage, and may not concentrate on driving thereafter. However, in the device described in patent document 1, since the additional fee is not determined before returning the rental car, it is difficult to eliminate such a fear of the user.
Documents of the prior art
Patent document 1: japanese patent laid-open No. 11-242778 (JPH 11242778A).
Disclosure of Invention
One aspect of the present invention is a service providing server for providing a service to a user of a rental car, including: a storage unit for storing information on the exempt amount for each user; an information acquisition unit that acquires user information of a user using the rental vehicle and detection information detected by the detection unit mounted on the rental vehicle; a damage determination unit that determines whether or not the rental car is damaged during use by the user based on the user information and the detection information acquired by the information acquisition unit; a damage degree estimating unit that estimates a damage degree of the rental vehicle based on the detection information acquired by the information acquiring unit when the damage determining unit determines that the rental vehicle is damaged; a burden amount estimation unit that estimates a burden amount of money to be borne by the user, based on the damage degree estimated by the damage degree estimation unit and information of the exempt amount stored in the storage unit; and an information output unit that outputs information of the burden amount estimated by the burden amount estimation unit.
Another aspect of the present invention is a service providing system for providing a service to a user of a rental car, including a service providing server, a detection unit mounted on the rental car, and a notification unit for notifying the user of information. The information acquisition unit acquires the detection information detected by the detection unit, and the information output unit outputs the information of the amount of burden estimated by the amount of burden estimation unit to the notification unit.
Another technical solution of the present invention is a service providing method for providing a service to a user of a rental car, including the steps of being executed by a computer, respectively: an information acquisition step of acquiring user information of a user using the rental car and detection information detected by a detection unit mounted on the rental car; a damage determination step of determining whether or not the rental vehicle is damaged during use by the user based on the user information and the detection information acquired in the information acquisition step; a damage degree estimating step of estimating a damage degree of the rental vehicle based on the detection information acquired in the information acquiring step when it is determined in the damage determining step that the rental vehicle is damaged; a burden amount estimation step of estimating a burden amount of money to be borne by the user based on the damage degree estimated in the damage degree estimation step and information of a disclaimer amount for each user stored in advance; and an information output step of outputting information of the burden amount estimated in the burden amount estimation step.
Drawings
The objects, features and advantages of the present invention are further clarified by the following description of the embodiments in relation to the accompanying drawings.
Fig. 1 is a diagram for explaining a change in feeling of a driver who has injured a vehicle during driving.
Fig. 2 is a block diagram showing an overall configuration of a service providing system having a service providing server according to an embodiment of the present invention.
Fig. 3 is a flowchart showing an example of processing performed by the service providing server according to the embodiment of the present invention.
Detailed Description
An embodiment of the present invention will be described below with reference to fig. 1 to 3. The service providing server according to the embodiment of the present invention is configured to be capable of instantly notifying a user of repair costs for damages that occur during use of a rental car, for example, in an enterprise in a car sharing industry, a car rental industry, or the like.
The service providing server according to the present embodiment is applicable to both a car sharing industry in which a car rental is performed in an unmanned manner using a pre-registered IC card or the like and a car rental industry in which a car rental is performed with a store clerk facing each other. The following description is an example of application to the automobile sharing industry.
Fig. 1 is a diagram for explaining the change in feeling of a driver who has injured a vehicle during driving, and the change in feeling of a driver a of a rental car as a user of car sharing is shown by a solid line E1, and the change in feeling of a driver B of an own vehicle is shown by a broken line E2. The more upward in fig. 1, the higher the degree of pleasant feelings such as expectation and pleasure, and the more downward the unpleasant feelings such as fear and sadness are.
As shown in fig. 1, at time t1, when the driver A, B scratches the vehicle body and road-side objects during parking of the vehicle, during narrow road traveling, or the like, thereby damaging the vehicle, and the occurrence of the damage is identified by the collision due to the contact and the sound of the scratch of the vehicle body, the feeling of the driver A, B drops. Thereafter, at time t2, when driver A, B stops the vehicle to confirm the damage level, the feeling recovers according to the confirmed damage level, but the feeling of driver a and driver B recovers differently.
In this regard, in the case of the driver B of the own vehicle, since whether or not repair or the like is necessary can be determined by himself/herself on the basis of the degree of damage of the vehicle confirmed, after the damage is confirmed, the fear of the repair cost is eliminated, and the feeling is restored. On the other hand, in the case of the driver a who is not a rental car owned by the driver a, since the driver a cannot judge whether or not repair or the like is necessary, after confirming the damage, the fear of the repair cost is not eliminated, and the feeling is hardly restored.
The repair cost when damage occurs during the use of the rental car is borne by the insurance money of the insurance company and the personal burden of the user, based on the exemption amount preset by the contract between the user of the rental car and the rental operator. The driver a of the rental vehicle is required to pay the personal burden amount of less than the exemption amount of the repair fee decided by the rental operator, and therefore when the repair fee is not determined before returning the rental vehicle, there is a fear that the repair fee is continued, and there is a possibility that the subsequent driving is affected.
Therefore, in the present embodiment, the service providing server is configured to notify the user who has damaged the rental car during use of the rental car of the repair cost in real time, thereby eliminating the fear of the user.
Fig. 2 is a block diagram showing the entire configuration of a service providing system 100 having the service providing server 10 according to the embodiment of the present invention. As shown in fig. 2, the service providing system 100 includes a service providing server 10 owned by a company that implements the car sharing service, and a vehicle-mounted terminal 20 provided in a rental car 2 held by the company that implements the car sharing service.
The service providing server 10 and the in-vehicle terminal 20 are connected to a communication network 3 such as a wireless communication network, the internet, and a telephone network. For convenience, a single in-vehicle terminal 20 is shown in fig. 2, but the service providing system 100 may be configured to include in-vehicle terminals 20 of a plurality of rental vehicles 2, respectively. Further, although a single service providing server 10 is shown in fig. 2, the functions shown in the service providing server 10 in fig. 2 may be distributed among a plurality of server apparatuses.
As shown in fig. 2, the in-vehicle terminal 20 includes a communication unit 21, an input/output unit 22, a calculation unit 23, and a storage unit 24. The in-vehicle terminal 20 is connected to a GPS sensor 25, an acceleration sensor 26, and a microphone 27.
The GPS sensor 25 is mounted on the rental car 2, receives signals from GPS satellites, and measures the current position of the rental car 2. The moving speed of the rental vehicle 2 can be calculated based on the position information detected by the GPS sensor 25.
The acceleration sensor 26 is constituted by a six-axis acceleration sensor or the like mounted on the rental car 2, and detects the magnitude and direction of acceleration acting on the rental car 2. It is possible to determine whether the rental car 2 has contacted a roadside object or the like based on the magnitude of the acceleration detected by the acceleration sensor 26, and determine whether the rental car 2 has been damaged. Further, the damaged vehicle body component can be specified based on the direction of the acceleration detected by the acceleration sensor 26.
The microphone 27 is mounted on the rental car 2, and acquires various pieces of sound information including sounds when the rental car 2 comes into contact with a roadside object or the like. The material (e.g., resin component, coated surface, etc.) of the damaged body component can be determined based on the sound information acquired by the microphone 27 when the rental vehicle 2 comes into contact with the roadside object, etc.
The communication unit 21 is configured to be capable of performing wireless communication with the service providing server 10 via the communication network 3. The communication unit 21 transmits a vehicle ID for identifying the rental vehicle 2 and signals from the GPS sensor 25, the acceleration sensor 26, and the microphone 27 to the service providing server 10 in units of a predetermined time.
The input/output unit 22 includes a card reader 221, a display unit 222, and a speaker 223. The card reader 221 reads user information from an authentication card held by the user of the rental car 2. For example, a driver's license (IC card license) incorporating an Integrated Circuit (IC) and storing personal information of a user is used as the authentication card. The card reader 221 is provided at a predetermined position (for example, below the rear window) of the rental car 2 so as to be able to recognize an authentication card approaching from the outside of the vehicle. Display unit 222 and speaker 223 are mounted on rental car 2, and notify the user using rental car 2 of various information.
The arithmetic unit 23 has a CPU, executes predetermined processing based on a signal input through the card reader 221, a signal detected by the GPS sensor 25, the acceleration sensor 26, and the microphone 27, a signal received from the outside of the in-vehicle terminal 20 through the communication unit 21, and data stored in the storage unit 24, and outputs a control signal to the display unit 222, the speaker 223, and the storage unit 24.
The computing unit 23 also outputs a control signal to the communication unit 21 to control transmission and reception of signals between the in-vehicle terminal 20 and the service providing server 10. For example, when the user brings the authentication card close to the card reader 221 at the time of rental or return of the rental car 2, the arithmetic unit 23 transmits the user information read by the card reader 221 to the service providing server 10 through the communication unit 21.
The storage unit 24 includes a volatile or nonvolatile memory not shown. The storage unit 24 stores various data and various programs executed by the arithmetic unit 23. For example, the detection data of the GPS sensor 25, the acceleration sensor 26, and the microphone 27 are temporarily stored. The stored detection data is transmitted to the service providing server 10 through the communication unit 21 in units of a predetermined time by the processing of the calculation unit 23.
The service providing server 10 is provided in, for example, an enterprise that implements an automobile sharing service. The service providing server 10 can also be configured using a virtual server function on the cloud. The service providing server 10 includes a communication unit 11, an input/output unit 12, a calculation unit 13, and a storage unit 14.
The communication unit 11 is configured to be capable of performing wireless communication with the in-vehicle terminal 20 via the communication network 3. The input/output unit 12 includes, for example, a keyboard, a mouse, a monitor, a touch panel, and the like. The arithmetic unit 13 has a CPU, executes predetermined processing based on the signal input through the input/output unit 12, the signal received from the outside of the service providing server 10 through the communication unit 11, and the data stored in the storage unit 14, and outputs a control signal to the input/output unit 12 and the storage unit 14.
The storage unit 14 includes a volatile or nonvolatile memory not shown. The storage unit 14 stores various programs executed by the calculation unit 13, and also stores various data such as vehicle information including usage fees and usage plans of the rental vehicles 2 associated with the vehicle IDs, and user information including addresses, names, contact addresses, license numbers, and the like of the users associated with the user IDs. The user information of each user includes information of a exempt amount set by a contract with the rental operator, and the like.
The vehicle information of each rental vehicle 2 stored in the storage unit 14 includes a threshold value of the magnitude of the acceleration at the time of damage of the rental vehicle 2, which is set in advance based on the experimental result or the like, the direction of the acceleration at the time of damage of each body part of the rental vehicle 2, sound information, information of the repair cost required for replacement or repair of each body part, and the like.
The calculation unit 13 has a functional configuration of a processor, particularly a configuration related to notification of repair costs to the user of the rental car 2, including an information acquisition unit 131, a damage determination unit 132, a damage degree estimation unit 133, a burden amount estimation unit 134, and an information output unit 135.
The information acquiring unit 131 is configured to collectively acquire various information transmitted from the in-vehicle terminal 20 of the rental vehicle 2 used by each user and the corresponding vehicle ID via the communication network 3. The various information acquired by the information acquisition unit 131 includes user information read by the card reader 221 and detection information based on signals from the GPS sensor 25, the acceleration sensor 26, and the microphone 27.
The damage determination unit 132 determines whether the rental vehicle 2 is damaged during use by the user based on the user information and the detection information acquired by the information acquisition unit 131. That is, it is determined whether the rental vehicle 2 is damaged or not based on the magnitude of the acceleration detected by the acceleration sensor 26 during the period from the time of rental of the rental vehicle 2 to the time of return.
More specifically, when the magnitude of the acceleration detected by the acceleration sensor 26 is equal to or greater than the threshold value of the magnitude of the acceleration included in the vehicle information stored in the storage unit 14, it is determined that the rental vehicle 2 is damaged. The threshold value of the magnitude of the acceleration when the rental car 2 is damaged is set for each of the model of the rental car 2 and the direction of the acceleration.
The damage of the rental vehicle 2 determined by the damage determination unit 132 is a flaw, a dent, or the like of an exterior component that is generated by scraping or the like between the vehicle body and road side objects during parking or during traveling at a low speed (for example, 15km/h or less) on a narrow road. When acceleration of such a magnitude that the safety system such as an airbag mounted on the rental car 2 is operated is detected, the determination by the damage determination unit 132 is not performed.
When the damage determination unit 132 determines that the rental vehicle 2 is damaged, the damage degree estimation unit 133 estimates the degree of damage of the rental vehicle 2 based on the detection information acquired by the information acquisition unit 131. Specifically, the damaged vehicle body member (hereinafter referred to as a damaged member) is specified based on the direction of the acceleration detected by the acceleration sensor 26 and the direction of the acceleration at the time of damage to each vehicle body member included in the vehicle information stored in the storage unit 14. More specifically, the position of the damaged component is determined whether the damaged component is a body component in the front-rear direction of the rental vehicle 2 (e.g., a bumper or the like) or a body component in the left-right direction (e.g., a door or the like).
The damage degree estimation unit 133 specifies the damaged component based on the sound information acquired by the microphone 27 and the sound information when the damaged component is generated, which is included in the vehicle information stored in the storage unit 14. For example, by comparing frequency components included in the sound when the damage occurs, it is determined whether the damaged member is a resin part such as a bumper or a material of the damaged member such as a coated surface of a door.
The damage degree estimation unit 133 determines the repair content of each damaged part based on the acceleration detected by the acceleration sensor 26 and the magnitude and duration of the sound acquired by the microphone 27. For example, when the damage is a flaw on the coating surface, and the depth and range of the flaw are estimated to be shallow and narrow based on the acceleration, the magnitude of the sound, and the duration, the repair of the coating is determined as the repair content. On the other hand, when it is estimated that the flaw is deep and the range is large, the sheet metal repair is determined as the repair content.
The load amount estimation unit 134 estimates the amount of load borne by the user of the rental vehicle 2 based on the damaged parts and the repair contents specified by the damage degree estimation unit 133, and the vehicle information and the user information stored in the storage unit 14. Specifically, the repair cost of the damaged component is estimated based on the information on the repair cost required for replacement or repair of each vehicle body component included in the vehicle information of each rental vehicle 2 stored in the storage unit 14. The presence or absence of the repair fee and the amount of the burden imposed on the user of the rental vehicle 2 is estimated based on information on the exempt amount set by the contract between each user and the rental manager included in the user information stored in the storage unit 14.
The information on the exemption amount set by the contract between each user and the rental operator includes information on whether or not a exemption compensation plan for fully exempting the personal burden is added, and a plan for exempting the personal burden generated during a prescribed contract period to a prescribed amount (a plan including a repair fee). Further, the user who enters the plan including the repair cost also includes information on the relief record of the personal burden.
The information output unit 135 determines whether or not the rental vehicle 2 is parked based on the detection information acquired by the information acquisition unit 131, and transmits the information of the amount of money of the burden estimated by the burden amount estimation unit 134 to the in-vehicle terminal 20 of the rental vehicle 2 on the condition that the rental vehicle 2 is determined to be parked. Specifically, the moving speed of the rental vehicle 2 is calculated based on the positional information of the rental vehicle 2 detected by the GPS sensor 25, and when it is determined that the rental vehicle 2 is parked based on the calculated moving speed, the information of the amount of money to be borne is transmitted. The information of the amount of money to be borne by the in-vehicle terminal 20 is reported to the user using the rental car 2 via the display unit 222 and the speaker 223 mounted on the rental car 2.
Fig. 3 is a flowchart showing an example of processing executed by the computing unit 13 of the service providing server 10 according to a program stored in advance, and particularly an example of processing related to notification of repair costs to the user of the rental car 2. The processing shown in this flowchart is started when the use of the rental car 2 is started by, for example, reading the user information of the user by the in-vehicle terminal 20 (card reader 221).
First, in step S1, various kinds of information are read by the processing in the information acquisition section 131. Next, in step S2, it is determined whether or not the rental vehicle 2 is damaged during use by the user based on the user information and the detection information acquired in step S1 by the processing in the damage determination unit 132. The routine proceeds to step S3 when step S2 is affirmative (S2: YES), and returns to step S1 when it is negative (S2: NO).
In step S3, the damaged component and the repair content are determined based on the detection information acquired in step S1 by the processing in the damaged degree estimating section 133. Next, at step S4, the repair cost of the damaged component determined at step S3 is estimated by the processing of the burden amount estimation unit 134, and next, at step S5, the burden amount borne by the user of the rental car 2 is estimated.
Next, in step S6, it is determined whether or not the rental vehicle 2 is in the parked state based on the detection information acquired in step S1 by the process at the information output unit 135. The routine proceeds to step S7 when step S6 is affirmative (S6: YES), and returns to step S6 when it is negative (S6: NO). In step S7, the load amount estimated in step S5 is transmitted to the in-vehicle terminal 20 of the rental car 2.
The operation of the present embodiment is summarized as follows. Suppose that the user scratches the side of the vehicle body and the guard rail on a narrow road during driving of the rental vehicle 2. When the user stops the rental car 2 on the shoulder of the road to confirm the flaw, a notification sound is output from the speaker 223 and a message is displayed on the display unit 222 of the car navigation system (steps S1 to S7 in fig. 3). When recognizing that the rental car 2 is damaged, the emotion of the user once drops as shown at time t1 in fig. 1, but the user is restored to the broken line E2 at time t2 by confirming that the repair cost for the personal load is not generated. The user can thereby return to calm in the parked rental car 2, and can then drive the rental car 2 safely to the destination.
The present embodiment can provide the following effects.
(1) The service providing server 10 of the present embodiment provides a service to the user of the rental car 2. The service providing server 10 includes: a storage unit 14 for storing information on the exempt amount for each user; an information acquisition unit 131 that acquires user information of a user using the rental car 2 and detection information detected by various sensors 25 to 27, 221 mounted on the rental car 2; a damage determination unit 132 that determines whether or not the rental vehicle 2 is damaged during use by the user based on the user information and the detection information acquired by the information acquisition unit 131; a damage degree estimating unit 133 that estimates the degree of damage of the rental vehicle 2 based on the detection information acquired by the information acquiring unit 131 when the damage determining unit 132 determines that the rental vehicle 2 is damaged; a burden amount estimation unit 134 that estimates the amount of burden imposed on the user based on the damage level estimated by the damage level estimation unit 133 and the information of the exempt amount stored in the storage unit 14; and an information output unit 135 that outputs information of the amount of money to be borne estimated by the amount-of-money-to-be-borne estimation unit 134 (fig. 2).
Thus, even if the rental car 2 is damaged in a place other than the site managed by the rental operator while the rental car 2 is being used, the repair fee can be notified to the user immediately, and the user can be relieved of the fear of the repair fee. Further, by notifying the personal load amount corresponding to the contract contents and the usage status, the user who is to be added with the repair fee plan or the like can be notified of the correct load amount.
Many of the users of rental car 2 have drivers who do not have cars and who have fewer opportunities to drive. Such a driver is less likely to have a major accident during high-speed traveling, while a minor accident is likely to occur during parking, narrow road traveling, or the like, and tends to hesitate to use the rental car 2 due to a fear of repair costs for minor damage. In contrast, by eliminating the concern about the repair cost as described above, the use of the rental car 2 by the user can be promoted, and by increasing the driving opportunities, the skilled driving can be assisted.
(2) The various sensors 25 to 27, 221 mounted on the rental car 2 include at least one of an acceleration sensor 26 and a microphone 27. With this configuration, the damage degree can be accurately estimated based on the acceleration, the magnitude of the sound, and the duration time. In general, when a driver of a vehicle damages the vehicle by scraping or rubbing the vehicle body against a roadside object or the like, the driver recognizes the occurrence of the damage by a collision or a sound generated by the contact, and stops the vehicle to confirm the degree of the damage. By determining whether there is damage or the like based on the detection values of the acceleration sensor 26 and the microphone 27 and notifying in the rental car 2, it is possible to prevent the user from parking at a place where it is difficult to secure safety, such as a shoulder of a road.
(3) The various sensors 25 to 27, 221 mounted on the rental car 2 include an acceleration sensor 26. The damage degree estimating unit 133 specifies the position of the damaged member based on the detection information acquired by the information acquiring unit 131. The load amount estimation unit 134 also estimates the amount of load borne by the user based on the position of the vehicle body member specified by the damage degree estimation unit 133. That is, the position of the damaged component, such as whether the damaged component is a body component in the front-rear direction or a body component in the left-right direction of the rental vehicle 2, can be determined based on the direction of the acceleration. Thus, for example, if the vehicle body member is a front-rear direction vehicle body member, the bumper can be identified as a damaged member, and if the vehicle body member is a left-right direction vehicle body member, the door can be identified as a damaged member, and the repair cost and the amount of money to be borne can be estimated.
(4) The various sensors 25 to 27, 221 mounted on the rental car 2 include a microphone 27. The damage degree estimation unit 133 also specifies the material of the damaged member based on the detection information acquired by the information acquisition unit 131. The load amount estimation unit 134 also estimates the amount of load borne by the user based on the material of the vehicle body member specified by the damage degree estimation unit 133. For example, based on the frequency component included in the sound when the damage occurs, the material of the damaged member, such as whether the damaged member is a resin component or a coated surface, can be determined, and the repair cost and the amount of money to be borne can be estimated.
(5) The various sensors 25 to 27, 221 mounted on the rental car 2 include a GPS sensor 25 that detects at least one of the position, the travel distance, and the travel speed of the rental car 2. The information output unit 135 determines whether or not the rental vehicle 2 is parked based on the detection information acquired by the information acquisition unit 131, and outputs the information of the amount of money to be borne estimated by the amount-of-money-to-be-borne estimation unit 134 on the condition that the rental vehicle 2 is determined to be parked. Therefore, the user can be notified at a timing that is in accordance with the intention of the user who wants to check the damage of the vehicle while the user is driving with his or her mind. Further, for example, by notifying the repair fee after parking by voice or the like before the notification of the repair fee, the driver can be motivated to park the vehicle and the user can be calmed down.
(6) The service providing system 100 provides a service to the user of the rental car 2. The service providing system 100 includes: a service providing server 10; various sensors 25 to 27, 221 mounted on the rental car 2; and a display unit 222 and a speaker 223 (fig. 2) for notifying a user of information. The information acquisition unit 131 acquires detection information detected by the various sensors 25 to 27 and 221. The information output unit 135 outputs information of the amount of money to be borne estimated by the amount-of-money-to-be-borne estimation unit 134 to the display unit 222 and the speaker 223. Thus, the user can be immediately notified of the repair cost regardless of the location where the rental car 2 is damaged, and the user is free from the fear of the repair cost.
The above embodiments can be modified into various forms. The following describes modifications. In the above-described embodiment, the GPS sensor 25, the acceleration sensor 26, and the microphone 27 are exemplified as the detection unit mounted on the rental vehicle 2, but the detection unit mounted on the rental vehicle is not limited to this. For example, a plurality of cameras capable of photographing and monitoring the appearance of the rental car 2, a camera having a fisheye lens, or the like may be mounted instead of the acceleration sensor 26 and the microphone 27.
In the above embodiment, the information output unit 135 calculates the moving speed of the rental vehicle 2 based on the positional information of the rental vehicle 2 detected by the GPS sensor 25 and determines whether or not the rental vehicle 2 is parked, but a sensor that detects at least one of the position, the travel distance, and the travel speed of the rental vehicle is not limited to this. Information such as a detection value of a vehicle speed sensor of the rental vehicle 2, an odometer, a short-range odometer, and the like can also be acquired. Further, detection information of the parking brake and the like can be acquired.
Although the present invention has been described as the service providing server 10, the present invention can also be used as a service providing method for providing a service to a user of the rental car 2. That is, the service providing method includes the following steps executed by the computer, respectively: an information acquisition step S1 of acquiring user information of a user using the rental car 2 and detection information detected by the various sensors 25 to 27, 221 mounted on the rental car 2; a damage determination step S2 in which it is determined whether damage has occurred to the rental vehicle 2 during use by the user based on the user information and the detection information acquired in the information acquisition step S1; damage degree estimating steps S3, S4 of estimating the degree of damage of the rental vehicle 2 based on the detection information acquired in the information acquiring step S1 when it is determined in the damage determining step S2 that the rental vehicle 2 is damaged; a burden amount estimation step S5 of estimating the amount of burden borne by the user based on the damage level estimated in the damage level estimation steps S3 and S4 and information on the exempt amount for each user stored in advance; and an information output step S7 of outputting information on the amount of money to be borne estimated in the amount-of-money-to-be-borne estimation step S5 (fig. 3).
One or more of the above embodiments and modifications may be arbitrarily combined, or modifications may be combined with each other.
By adopting the invention, the worry of users who damage the vehicle in the using process of the rental vehicle can be eliminated.
While the invention has been described with reference to a preferred embodiment, it will be understood by those skilled in the art that various changes and modifications may be made without departing from the scope of the disclosure of the following claims.

Claims (10)

1. A service providing server (10) for providing a service to a user of a rental car (2), the service providing server (10) comprising:
a storage unit (14) for storing information on the exemption amount for each user;
an information acquisition unit (131) that acquires user information of a user using the rental vehicle (2) and detection information detected by detection units (25-27, 221) mounted on the rental vehicle (2);
a damage determination unit (132) that determines whether or not the rental vehicle (2) is damaged during use by the user, based on the user information and the detection information acquired by the information acquisition unit (131);
a damage degree estimation unit (133) that estimates the degree of damage of the rental vehicle (2) based on the detection information acquired by the information acquisition unit (131) when the damage determination unit (132) determines that the rental vehicle (2) is damaged;
a burden amount estimation unit (134) that estimates the amount of burden borne by the user, based on the degree of damage estimated by the damage degree estimation unit (133) and information on the exempt amount stored in the storage unit (14); and
and an information output unit (135) that outputs information of the burden amount estimated by the burden amount estimation unit (134).
2. The service providing server (10) according to claim 1,
the detection unit (25-27, 221) mounted on the rental vehicle (2) includes at least one of an acceleration sensor (26) and a microphone (27).
3. The service providing server (10) according to claim 2,
the detection unit (25-27, 221) mounted on the rental car (2) includes an acceleration sensor (26) that detects the magnitude and direction of acceleration acting on the rental car (2),
the damage degree estimation unit (133) specifies the position of the damaged vehicle body component based on the detection information acquired by the information acquisition unit (131),
the load amount estimation unit (134) further estimates the amount of load borne by the user, based on the position of the vehicle body member specified by the damage degree estimation unit (133).
4. The service providing server (10) according to claim 3,
the storage unit (14) stores vehicle information of the rental vehicle (2), the vehicle information of the rental vehicle (2) including information of thresholds of the magnitude of acceleration when the rental vehicle (2) is damaged, the thresholds being set in advance for each of the type of the rental vehicle (2) and the direction of the acceleration,
the damage determination unit (132) determines that the rental vehicle (2) is damaged when the magnitude of the acceleration detected by the acceleration sensor (26) is equal to or greater than a threshold value of the magnitude of the acceleration included in the vehicle information stored in the storage unit (14).
5. The service providing server (10) according to any one of claims 2 to 4,
the detection unit (25-27, 221) mounted on the rental car (2) includes a microphone (27),
the damage degree estimation unit (133) also determines the material of the damaged vehicle body component based on the detection information acquired by the information acquisition unit (131),
the load amount estimation unit (134) estimates the load amount to be applied by the user, based on the material of the vehicle body member specified by the damage degree estimation unit (133).
6. The service providing server (10) according to any one of claims 1 to 5,
the detection unit (25-27, 221) mounted on the rental car (2) includes a sensor (25) that detects at least one of the position, the travel distance, and the travel speed of the rental car (2),
the information output unit (135) determines whether the rental vehicle (2) is parked or not based on the detection information acquired by the information acquisition unit (131), and outputs the information of the load amount estimated by the load amount estimation unit (134) on the condition that the rental vehicle (2) is determined to be parked.
7. The service providing server (10) according to claim 6,
the damage determination unit (132) determines whether or not damage has occurred during low-speed travel of the rental vehicle (2).
8. A service providing system (100) for providing a service to a user of a rental car, the service providing system (100) comprising:
the service providing server (10) of any one of claims 1 to 5;
a detection unit (25-27, 221) mounted on the rental vehicle (2); and
a notification part (222-223) for notifying the user of information,
the information acquisition unit (131) acquires the detection information detected by the detection units (25-27, 221),
the information output unit (135) outputs the information of the burden amount estimated by the burden amount estimation unit (134) to the notification unit (222-223).
9. The service providing system (100) according to claim 8,
the notification portion (222-223) includes at least one of a display portion (222) and a speaker (223).
10. A service providing method for providing a service to a user of a rental car (2), comprising the steps of, executed by a computer:
an information acquisition step of acquiring user information of a user using the rental vehicle (2) and detection information detected by a detection unit (25-27, 221) mounted on the rental vehicle (2);
a damage determination step of determining whether or not the rental vehicle (2) is damaged during use by the user based on the user information and the detection information acquired in the information acquisition step;
a damage degree estimation step of estimating a damage degree of the rental vehicle (2) based on the detection information acquired in the information acquisition step when it is determined in the damage determination step that the rental vehicle (2) is damaged;
a burden amount estimation step of estimating a burden amount of money to be borne by the user based on the damage level estimated in the damage level estimation step and information of a disclaimer amount for each user stored in advance; and
an information output step of outputting information on the amount of money to be borne estimated in the amount-of-money-to-be-borne estimation step.
CN202010802465.4A 2019-08-20 2020-08-11 Service providing server, service providing system, and service providing method Active CN112419071B (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2019-150176 2019-08-20
JP2019150176A JP7249239B2 (en) 2019-08-20 2019-08-20 Service providing server, service providing system and service providing method

Publications (2)

Publication Number Publication Date
CN112419071A true CN112419071A (en) 2021-02-26
CN112419071B CN112419071B (en) 2024-07-16

Family

ID=

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20040002679A (en) * 2002-06-25 2004-01-07 혼다 기켄 고교 가부시키가이샤 Collision determination system
JP2007320462A (en) * 2006-06-01 2007-12-13 Denso Corp Vehicle collision detecting device and occupant crash protection system
DE102014221941A1 (en) * 2013-10-29 2015-04-30 Honda Motor Co., Ltd. Device for vehicle collision determination
CN108986249A (en) * 2018-06-26 2018-12-11 杭州车厘子智能科技有限公司 Vehicle remote damage identification method and system based on panoramic looking-around image
CN109754326A (en) * 2019-01-11 2019-05-14 福建工程学院 A kind of fender-bender assists the method and system of quick setting loss
US20190143926A1 (en) * 2017-11-15 2019-05-16 Aisin Aw Co., Ltd. Vehicle management system, inspection information transmission system, information management system, vehicle management program, inspection information transmission program, and information management program

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20040002679A (en) * 2002-06-25 2004-01-07 혼다 기켄 고교 가부시키가이샤 Collision determination system
JP2007320462A (en) * 2006-06-01 2007-12-13 Denso Corp Vehicle collision detecting device and occupant crash protection system
DE102014221941A1 (en) * 2013-10-29 2015-04-30 Honda Motor Co., Ltd. Device for vehicle collision determination
US20190143926A1 (en) * 2017-11-15 2019-05-16 Aisin Aw Co., Ltd. Vehicle management system, inspection information transmission system, information management system, vehicle management program, inspection information transmission program, and information management program
CN108986249A (en) * 2018-06-26 2018-12-11 杭州车厘子智能科技有限公司 Vehicle remote damage identification method and system based on panoramic looking-around image
CN109754326A (en) * 2019-01-11 2019-05-14 福建工程学院 A kind of fender-bender assists the method and system of quick setting loss

Also Published As

Publication number Publication date
JP2021033439A (en) 2021-03-01
JP7249239B2 (en) 2023-03-30

Similar Documents

Publication Publication Date Title
EP2481037B1 (en) Driver assistance device and system for vehicle accident detection and method for detecting a vehicle accident
US20200234571A1 (en) Information processing apparatus, information processing system, information processing method, and program
US8874313B2 (en) Vehicle lane checking monitor
CN111415214B (en) Vehicle state evaluation device
US20200018100A1 (en) Occupant assisting apparatus, method, and program
US11238739B2 (en) Method and apparatus to prevent VRU accidents
JP2003006439A (en) Method and system for damage insurance data acquisition, program for damage insurance data, and program for providing damage insurance data
KR101455847B1 (en) Digital tachograph with black-box and lane departure warning
CN111210100A (en) Evaluation system, evaluation method, and storage medium
CN111507559A (en) User evaluation device
JP2002149984A (en) Automobile premium calculating system
KR20150084250A (en) Automobile Insurance Service Method based on Safe Driving Record using Vehicle sensing Device
JP2021106037A (en) Car sharing management server and computer program
CN104044557A (en) Contact method and vehicle warning device based on vehicle abnormal condition
CN113052709A (en) Information processing apparatus, information processing method, and non-transitory storage medium
KR20220154050A (en) Cargo detection system and method for detecting overhanging cargo on motor vehicle
JP3969175B2 (en) Driving state monitoring system, roadside transmitter and in-vehicle device
CN114495070A (en) UBI dangerous driving data processing method, device, equipment and storage medium
CN112419071B (en) Service providing server, service providing system, and service providing method
CN113129475A (en) Monitoring method and device and vehicle
CN112419071A (en) Service providing server, service providing system, and service providing method
JP6647650B1 (en) Recording device, recording method and program
CN112308723A (en) Vehicle detection method and system
JP2020135311A (en) Vehicle system
JP2002117237A (en) System and operating device for risk subdivison type car insurance

Legal Events

Date Code Title Description
PB01 Publication
PB01 Publication
SE01 Entry into force of request for substantive examination
SE01 Entry into force of request for substantive examination
GR01 Patent grant