CN112381658A - Dynamic generation method and system for informing questionnaire information during electronic insurance application - Google Patents
Dynamic generation method and system for informing questionnaire information during electronic insurance application Download PDFInfo
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Abstract
The invention discloses a dynamic generation method and a system for informing questionnaire information during electronic insurance application, wherein the method comprises the following steps: the application server receives client information and product information planned to be applied by the application terminal; the application server extracts client features from the client information, calls corresponding client notification questionnaire information according to the extracted client features and uses the client notification questionnaire information as first dynamic notification questionnaire information; the application server determines the product type from the product information, calls corresponding product notification questionnaire information according to the product type and uses the product notification questionnaire information as second dynamic notification questionnaire information; and the insurance server adds the first and second dynamic informing questionnaires on the basis of the general informing questionnaire information, generates final informing questionnaire information and returns the final informing questionnaire information to the insurance terminal. By applying the invention, the corresponding notification questionnaire information can be automatically generated aiming at different types of client groups or different types of products, thereby avoiding the clients from filling in complicated notification questionnaires and improving the insuring efficiency.
Description
Technical Field
The invention relates to the technical field of computer information processing, in particular to a method and a system for dynamically generating questionnaire information for informing a user of electronic insurance application.
Background
In the insurance industry, when a client applies insurance, a health informing questionnaire needs to be filled, an insurance company can comprehensively know the physical health condition of the client, predict the unexpected risk of the client, normally undertake insurance if the unexpected risk accords with expectation, and take other measures if some problems occur: charging underwriting, postponing underwriting, or refusing to be insured. The insurance company can control the risk, prevent the client from being protected with illness, lighten the risk of paying of accident.
At present, in a traditional mode, a variety of questionnaires are informed, and different questionnaires are respectively provided for different types of client groups or different types of products. No matter what kind of client and what kind of product are guaranteed, all the notification questionnaires are displayed in the process of filling the notification questionnaires in the process of guaranteeing, the client automatically judges which notification items need to be filled, and the notification questionnaires are complicated to fill and easy to make mistakes.
With the continuous increase of the number of the questionnaires, the questionnaire is informed to be filled, so that the client is very troubled, the insurance efficiency is low, and the user experience is very poor.
Disclosure of Invention
In view of the above, the present invention provides a dynamic generation method and system for informing questionnaire information during electronic insurance application, which can automatically generate corresponding informing questionnaire information for different types of customer groups or different types of products, thereby avoiding the customer from filling in a complicated informing questionnaire and improving insurance application efficiency.
In view of the above, the present invention provides a dynamic generation method for notifying questionnaire information during electronic insurance application, including:
the application server receives client information and product information planned to be applied by the application terminal;
the application server extracts client features from the client information, calls corresponding client notification questionnaire information according to the extracted client features and uses the client notification questionnaire information as first dynamic notification questionnaire information;
the insurance server determines the product type from the product information, calls corresponding product notification questionnaire information according to the product type and uses the product notification questionnaire information as second dynamic notification questionnaire information;
and the application server adds a first dynamic notification questionnaire message and a second dynamic notification questionnaire message on the basis of the general notification questionnaire message, generates a final notification questionnaire message and returns the final notification questionnaire message to the application terminal.
The application server extracts client characteristics from the client information, wherein the client characteristics specifically comprise age characteristics; and
the calling of corresponding client notification questionnaire information according to the extracted client features specifically comprises:
and calling the client informing questionnaire information of the corresponding age group according to the extracted age characteristics.
The application server extracts client characteristics from the client information, wherein the client characteristics specifically comprise gender characteristics; and
the calling of corresponding client notification questionnaire information according to the extracted client features specifically comprises:
and calling out the questionnaire information of the clients with the corresponding sexes according to the extracted gender characteristics.
The invention also provides a dynamic generation system for informing questionnaire information during electronic insurance application, which comprises the following steps: an application terminal and an application server; wherein the content of the first and second substances,
the insurance application terminal is used for sending the client information input by insurance application personnel and the product information planned to be applied to the insurance application server;
the application server is used for extracting client characteristics from the received client information and calling corresponding client notification questionnaire information as first dynamic notification questionnaire information according to the extracted client characteristics; the system is used for determining the product type from the product information, and calling corresponding product notification questionnaire information as second dynamic notification questionnaire information according to the product type; and then, on the basis of the general notification questionnaire information, generating final notification questionnaire information after adding the first dynamic notification questionnaire information and the second dynamic notification questionnaire information, and returning the final notification questionnaire information to the application terminal.
The invention also provides an application server, comprising:
the information receiving module is used for receiving the client information and the product information planned to be applied for insurance sent by the application terminal;
the first dynamic questionnaire information generating module is used for extracting client characteristics from the client information and calling corresponding client informing questionnaire information as first dynamic informing questionnaire information according to the extracted client characteristics;
the second dynamic questionnaire information generating module is used for determining the product type from the product information and calling corresponding product informing questionnaire information according to the product type to serve as second dynamic informing questionnaire information;
and the questionnaire information returning module is used for adding the first dynamic informing questionnaire information and the second dynamic informing questionnaire information on the basis of the general informing questionnaire information, generating final informing questionnaire information and returning the final informing questionnaire information to the application terminal.
The invention also provides an electronic device, which comprises a central processing unit, a signal processing and storing unit and a computer program which is stored on the signal processing and storing unit and can run on the central processing unit, wherein the central processing unit executes the dynamic generation method for informing questionnaire information during electronic application.
In the technical scheme of the invention, an insurance server receives client information and product information planned to be insured, which are sent by an insurance terminal; the application server extracts client features from the client information, calls corresponding client notification questionnaire information according to the extracted client features and uses the client notification questionnaire information as first dynamic notification questionnaire information; the application server determines the product type from the product information, calls corresponding product notification questionnaire information according to the product type and uses the product notification questionnaire information as second dynamic notification questionnaire information; and the insurance server adds the first and second dynamic informing questionnaires on the basis of the general informing questionnaire information, generates final informing questionnaire information and returns the final informing questionnaire information to the insurance terminal. Therefore, corresponding notification questionnaire information can be automatically generated for different types of client groups or different types of products, so that the clients are prevented from filling in complicated notification questionnaires, and the insurance application efficiency is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a schematic structural diagram of a dynamic generation system for notifying questionnaire information during electronic insurance application according to an embodiment of the present invention;
FIG. 2 is a flowchart of a dynamic generation method for notifying questionnaire information during electronic insurance application according to an embodiment of the present invention;
FIG. 3 is a block diagram of an internal structure of an application server according to an embodiment of the present invention;
fig. 4 is a schematic diagram of a hardware structure of an electronic device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to specific embodiments and the accompanying drawings.
It is to be noted that technical terms or scientific terms used in the embodiments of the present invention should have the ordinary meanings as understood by those having ordinary skill in the art to which the present disclosure belongs, unless otherwise defined. The use of "first," "second," and similar terms in this disclosure is not intended to indicate any order, quantity, or importance, but rather is used to distinguish one element from another. The word "comprising" or "comprises", and the like, means that the element or item listed before the word covers the element or item listed after the word and its equivalents, but does not exclude other elements or items. The terms "connected" or "coupled" and the like are not restricted to physical or mechanical connections, but may include electrical connections, whether direct or indirect. "upper", "lower", "left", "right", and the like are used merely to indicate relative positional relationships, and when the absolute position of the object being described is changed, the relative positional relationships may also be changed accordingly.
The technical solution of the embodiments of the present invention is described in detail below with reference to the accompanying drawings.
The dynamic generation system for informing questionnaire information during electronic insurance application provided by the embodiment of the invention has a structure as shown in fig. 1, and comprises: an application terminal 101 and an application server 102;
the insurance terminal 101 is used for sending client information input by insurance personnel and product information planned to be insured to the insurance server; the client information may include: the name, identification number, age, sex and other information of the applicant, the insured person and the beneficiary. The product information for which the application is planned may include: information such as dangerous item code, name, insurance amount, premium, insurance period, etc.
Preferably, the application terminal 101 can also verify the input customer information and product information based on a preset verification algorithm after the application personnel inputs the customer information and the product information planned to be applied for insurance, and judge whether the input information is wrong; if there is an error, the system prompts checking or re-inputting information.
The application server 102 is configured to extract client features from the received client information, and call corresponding client notification questionnaire information as first dynamic notification questionnaire information according to the extracted client features; the system is used for determining the product type from the product information, and calling corresponding product notification questionnaire information as second dynamic notification questionnaire information according to the product type; and then, on the basis of the general notification questionnaire information, generating final notification questionnaire information after adding the first dynamic notification questionnaire information and the second dynamic notification questionnaire information, and returning the final notification questionnaire information to the application terminal.
Based on the above dynamic generation system for informing questionnaire information during electronic application, a specific process of the dynamic generation method for informing questionnaire information during electronic application provided by the embodiment of the present invention is shown in fig. 2, and includes the following steps:
step S201: the application terminal 101 receives customer information and product information for planning an application entered by an application employee.
Step S202: the insurance application terminal 101 verifies the input customer information and the product information based on a preset verification algorithm, and judges whether the input information is wrong; if the judgment is wrong, the step S201 is skipped to receive the input information again after the prompt of checking or inputting the information again; otherwise, continuing to execute the subsequent steps.
Step S203: the insurance application terminal 101 sends the client information input by the insurance application personnel and the product information planned to be applied to the insurance application server 102;
step S204: after receiving the client information and the product information planned to be applied for insurance sent by the insurance terminal 101, the insurance server 102 extracts client characteristics from the client information, and calls corresponding client notification questionnaire information as first dynamic notification questionnaire information according to the extracted client characteristics.
In particular, the customer characteristics extracted by the application server 102 from the customer information may include age characteristics; the insurance application server 102 calls the clients of the corresponding age groups to inform questionnaire information according to the extracted age characteristics; the customer characteristics extracted by the application server 102 from the customer information may also include gender characteristics; the application server 102 calls the clients with corresponding sexes to inform questionnaire information according to the extracted sex characteristics; the application server 102 sets, as first dynamic notification questionnaire information, client notification questionnaire information in which the client notification questionnaire information of the retrieved age group and the client notification questionnaire information of the gender group are combined.
For example, if the extracted age characteristic is less than 18 years old, the application server 102 calls the information of the questionnaire for informing the minors; if the extracted age characteristic is less than 3 years old, the insurance server 102 calls the infant to inform questionnaire information; if the extracted gender feature is female, the application server 102 calls female notification questionnaire information.
Step S205: the application server 102 determines the product type from the product information, and calls corresponding product notification questionnaire information as second dynamic notification questionnaire information according to the product type.
For example, if the determined product type is insurance A, the application server 102 calls the notification questionnaire information corresponding to the product A as second dynamic notification questionnaire information;
if the determined product type is insurance long-term care insurance B, the insurance server 102 calls the notification questionnaire information corresponding to the product B as second dynamic notification questionnaire information.
If the determined product type is insurance C, the insurance server 102 calls the notification questionnaire information corresponding to the product C as second dynamic notification questionnaire information.
Step S206: the application server 102 adds the first and second dynamic notification questionnaires on the basis of the general notification questionnaire information, generates final notification questionnaire information, and returns the final notification questionnaire information to the application terminal 101.
An internal structure of the application server 102, as shown in fig. 3, includes the following modules: an information receiving module 301, a first dynamic questionnaire information generating module 302, a second dynamic questionnaire information generating module 303, and a questionnaire information returning module 304.
The information receiving module 301 is used for receiving client information and product information planned to be applied for insurance sent by an application terminal;
the first dynamic questionnaire information generating module 302 is configured to extract client features from the client information, and call corresponding client notification questionnaire information as first dynamic notification questionnaire information according to the extracted client features;
the second dynamic questionnaire information generating module 303 is configured to determine a product type from the product information, and call corresponding product notification questionnaire information according to the product type as second dynamic notification questionnaire information;
the questionnaire information returning module 304 is used for adding the first dynamic informing questionnaire information and the second dynamic informing questionnaire information on the basis of the general informing questionnaire information, generating final informing questionnaire information and returning the final informing questionnaire information to the insurance terminal.
The first dynamic questionnaire information generating module 302 is specifically configured to extract age characteristics from the client information, and call client notification questionnaire information of a corresponding age group according to the extracted age characteristics; extracting gender characteristics from the customer information, and calling customer notification questionnaire information of corresponding gender according to the extracted gender characteristics; and the client notification questionnaire information of the called age group client notification questionnaire information and the client notification questionnaire information of the gender group client notification questionnaire information are combined to be used as first dynamic notification questionnaire information.
Fig. 4 is a schematic diagram illustrating a more specific hardware structure of an electronic device according to this embodiment, where the electronic device may include: a processor 1010, a memory 1020, an input/output interface 1030, a communication interface 1040, and a bus 1050. Wherein the processor 1010, memory 1020, input/output interface 1030, and communication interface 1040 are communicatively coupled to each other within the device via bus 1050.
The processor 1010 may be implemented by a general-purpose CPU (Central Processing Unit), a microprocessor, an Application Specific Integrated Circuit (ASIC), or one or more Integrated circuits, and is configured to execute a related program to implement the dynamic generation method for notifying questionnaire information during electronic insurance Application provided in the embodiment of the present disclosure.
The Memory 1020 may be implemented in the form of a ROM (Read Only Memory), a RAM (Random Access Memory), a static storage device, a dynamic storage device, or the like. The memory 1020 may store an operating system and other application programs, and when the technical solution provided by the embodiments of the present specification is implemented by software or firmware, the relevant program codes are stored in the memory 1020 and called to be executed by the processor 1010.
The input/output interface 1030 is used for connecting an input/output module, and can be connected with a nonlinear receiver to receive information from the nonlinear receiver, so as to realize information input and output. The i/o module may be configured as a component in a device (not shown) or may be external to the device to provide a corresponding function. The input devices may include a keyboard, a mouse, a touch screen, a microphone, various sensors, etc., and the output devices may include a display, a speaker, a vibrator, an indicator light, etc.
The communication interface 1040 is used for connecting a communication module (not shown in the drawings) to implement communication interaction between the present apparatus and other apparatuses. The communication module can realize communication in a wired mode (such as USB, network cable and the like) and also can realize communication in a wireless mode (such as mobile network, WIFI, Bluetooth and the like).
It should be noted that although the above-mentioned device only shows the processor 1010, the memory 1020, the input/output interface 1030, the communication interface 1040 and the bus 1050, in a specific implementation, the device may also include other components necessary for normal operation. In addition, those skilled in the art will appreciate that the above-described apparatus may also include only those components necessary to implement the embodiments of the present description, and not necessarily all of the components shown in the figures.
In the technical scheme of the invention, an insurance server receives client information and product information planned to be insured, which are sent by an insurance terminal; the application server extracts client features from the client information, calls corresponding client notification questionnaire information according to the extracted client features and uses the client notification questionnaire information as first dynamic notification questionnaire information; the application server determines the product type from the product information, calls corresponding product notification questionnaire information according to the product type and uses the product notification questionnaire information as second dynamic notification questionnaire information; and the insurance server adds the first and second dynamic informing questionnaires on the basis of the general informing questionnaire information, generates final informing questionnaire information and returns the final informing questionnaire information to the insurance terminal. Therefore, corresponding notification questionnaire information can be automatically generated for different types of client groups or different types of products, so that the clients are prevented from filling in complicated notification questionnaires, and the insurance application efficiency is improved.
Computer-readable media of the present embodiments, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device.
Those of ordinary skill in the art will understand that: the discussion of any embodiment above is meant to be exemplary only, and is not intended to intimate that the scope of the disclosure, including the claims, is limited to these examples; within the idea of the invention, also features in the above embodiments or in different embodiments may be combined, steps may be implemented in any order, and there are many other variations of the different aspects of the invention as described above, which are not provided in detail for the sake of brevity.
In addition, well known power/ground connections to Integrated Circuit (IC) chips and other components may or may not be shown within the provided figures for simplicity of illustration and discussion, and so as not to obscure the invention. Furthermore, devices may be shown in block diagram form in order to avoid obscuring the invention, and also in view of the fact that specifics with respect to implementation of such block diagram devices are highly dependent upon the platform within which the present invention is to be implemented (i.e., specifics should be well within purview of one skilled in the art). Where specific details (e.g., circuits) are set forth in order to describe example embodiments of the invention, it should be apparent to one skilled in the art that the invention can be practiced without, or with variation of, these specific details. Accordingly, the description is to be regarded as illustrative instead of restrictive.
While the present invention has been described in conjunction with specific embodiments thereof, many alternatives, modifications, and variations of these embodiments will be apparent to those of ordinary skill in the art in light of the foregoing description. For example, other memory architectures (e.g., dynamic ram (dram)) may use the discussed embodiments.
The embodiments of the invention are intended to embrace all such alternatives, modifications and variances that fall within the broad scope of the appended claims. Therefore, any omissions, modifications, substitutions, improvements and the like that may be made without departing from the spirit and principles of the invention are intended to be included within the scope of the invention.
Claims (10)
1. A dynamic generation method for informing questionnaire information during electronic insurance application is characterized by comprising the following steps:
the application server receives client information and product information planned to be applied by the application terminal;
the application server extracts client features from the client information, calls corresponding client notification questionnaire information according to the extracted client features and uses the client notification questionnaire information as first dynamic notification questionnaire information;
the insurance server determines the product type from the product information, calls corresponding product notification questionnaire information according to the product type and uses the product notification questionnaire information as second dynamic notification questionnaire information;
and the application server adds a first dynamic notification questionnaire message and a second dynamic notification questionnaire message on the basis of the general notification questionnaire message, generates a final notification questionnaire message and returns the final notification questionnaire message to the application terminal.
2. The method according to claim 1, characterized in that the application server extracts client characteristics, in particular age characteristics, from the client information; and
the calling of corresponding client notification questionnaire information according to the extracted client features specifically comprises:
and calling the client informing questionnaire information of the corresponding age group according to the extracted age characteristics.
3. The method according to claim 1, wherein the application server extracts client characteristics, particularly including gender characteristics, from the client information; and
the calling of corresponding client notification questionnaire information according to the extracted client features specifically comprises:
and calling out the questionnaire information of the clients with the corresponding sexes according to the extracted gender characteristics.
4. The method of claim 1, wherein the customer information comprises: name, identification number, age and sex of the applicant, the insured person and the beneficiary.
5. The method of claim 1, wherein the product information comprises: the code of the dangerous case, the name, the insurance amount, the premium and the insurance period.
6. A dynamic generation system for informing questionnaire information during electronic insurance application is characterized by comprising: an application terminal and an application server; wherein the content of the first and second substances,
the insurance application terminal is used for sending the client information input by insurance application personnel and the product information planned to be applied to the insurance application server;
the application server is used for extracting client characteristics from the received client information and calling corresponding client notification questionnaire information as first dynamic notification questionnaire information according to the extracted client characteristics; the system is used for determining the product type from the product information, and calling corresponding product notification questionnaire information as second dynamic notification questionnaire information according to the product type; and then, on the basis of the general notification questionnaire information, generating final notification questionnaire information after adding the first dynamic notification questionnaire information and the second dynamic notification questionnaire information, and returning the final notification questionnaire information to the application terminal.
7. The system of claim 6,
the insurance application terminal is also used for verifying the input customer information and the product information based on a preset verification algorithm and judging whether the input information is wrong or not; if there is an error, the system prompts checking or re-inputting information.
8. An application server, comprising:
the information receiving module is used for receiving the client information and the product information planned to be applied for insurance sent by the application terminal;
the first dynamic questionnaire information generating module is used for extracting client characteristics from the client information and calling corresponding client informing questionnaire information as first dynamic informing questionnaire information according to the extracted client characteristics;
the second dynamic questionnaire information generating module is used for determining the product type from the product information and calling corresponding product informing questionnaire information according to the product type to serve as second dynamic informing questionnaire information;
and the questionnaire information returning module is used for adding the first dynamic informing questionnaire information and the second dynamic informing questionnaire information on the basis of the general informing questionnaire information, generating final informing questionnaire information and returning the final informing questionnaire information to the application terminal.
9. The server according to claim 8,
the first dynamic questionnaire information generating module is specifically used for extracting age characteristics from the client information and calling client informing questionnaire information of a corresponding age group according to the extracted age characteristics; extracting gender characteristics from the customer information, and calling customer notification questionnaire information of corresponding gender according to the extracted gender characteristics; and the client notification questionnaire information of the called age group client notification questionnaire information and the client notification questionnaire information of the gender group client notification questionnaire information are combined to be used as first dynamic notification questionnaire information.
10. An electronic device comprising a central processing unit, a signal processing and storage unit, and a computer program stored on the signal processing and storage unit and executable on the central processing unit, characterized in that the central processing unit implements the method according to any of claims 1-5 when executing the program.
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Cited By (1)
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| CN113988916A (en) * | 2021-10-22 | 2022-01-28 | 苏州众言网络科技股份有限公司 | Questionnaire delivery method and device |
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| CN108335212A (en) * | 2017-04-10 | 2018-07-27 | 平安科技（深圳）有限公司 | Questionnaire method and device |
| CN109285076A (en) * | 2018-02-07 | 2019-01-29 | 中国平安人寿保险股份有限公司 | Intelligent core protects processing method, server and storage medium |
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| CN113988916A (en) * | 2021-10-22 | 2022-01-28 | 苏州众言网络科技股份有限公司 | Questionnaire delivery method and device |
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