CN112328422A - Abnormity repairing method and device, electronic equipment and storage medium - Google Patents
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Abstract
The application discloses an abnormity repairing method, an abnormity repairing device, electronic equipment and a storage medium, and relates to the technical field of electronic equipment.
Description
Technical Field
The present disclosure relates to the field of electronic device technologies, and in particular, to a method and an apparatus for repairing an abnormality, an electronic device, and a storage medium.
Background
At present, when an abnormal condition occurs in a mobile terminal (e.g., a mobile phone or a tablet computer) of a user, coordination processing is mainly performed in a manual communication manner, for example, the user contacts customer service or solves the abnormal condition after sale, and when the abnormal condition is serious, the user cannot solve the abnormal condition through the customer service or after sale, the abnormal condition is solved in an after-sale maintenance manner. Both the manual communication mode and the after-sale maintenance mode are complicated, so that the progress of processing abnormal conditions is slow.
Disclosure of Invention
In view of the above problems, the present application provides an abnormality repairing method, apparatus, electronic device, and storage medium, which can solve the above problems.
In a first aspect, an embodiment of the present application provides an abnormality repairing method, where the method includes: when the mobile terminal is abnormal, sending an abnormal repair request and a device identifier of the mobile terminal to a server; receiving a repair packet fed back by the server based on the abnormal repair request, wherein the repair packet is obtained by encrypting abnormal repair information by the server through the equipment identifier; decrypting the repair packet based on the device identification to obtain the abnormal repair information; and self-repairing the abnormality based on the abnormality repairing information.
In a second aspect, an embodiment of the present application provides an anomaly repairing method, which is applied to a server, and the method includes: receiving an abnormal repairing request sent by the mobile terminal when the mobile terminal is abnormal and a device identifier of the mobile terminal; acquiring abnormal repairing information aiming at the abnormal repairing request, and encrypting the abnormal repairing information based on the equipment identification to obtain a repairing packet; and sending the repair packet to the mobile terminal to instruct the mobile terminal to decrypt the repair packet based on the equipment identifier to obtain the abnormal repair information, and performing self-repair on the abnormality based on the abnormal repair information.
In a third aspect, an embodiment of the present application provides an abnormality repairing apparatus, including: a repair request sending module, configured to send, when the mobile terminal is abnormal, an abnormal repair request and a device identifier of the mobile terminal to a server; a repair packet receiving module, configured to receive a repair packet fed back by the server based on the abnormal repair request, where the repair packet is obtained by encrypting abnormal repair information by the server through the device identifier; the decryption module is used for decrypting the repair packet based on the equipment identifier to obtain the abnormal repair information; and the self-repairing module is used for self-repairing the abnormity based on the abnormity repairing information.
In a fourth aspect, an embodiment of the present application provides an abnormality repairing apparatus, including: a repair request receiving module, configured to receive an abnormal repair request sent by the mobile terminal when an abnormality occurs and a device identifier of the mobile terminal; a repair packet generation module, configured to acquire abnormal repair information for the abnormality, and encrypt the abnormal repair information based on the device identifier to obtain a repair packet; and the repair packet sending module is used for sending the repair packet to the mobile terminal so as to instruct the mobile terminal to decrypt the repair packet based on the equipment identifier to obtain the abnormal repair information and self-repair the abnormality based on the abnormal repair information.
In a fifth aspect, an embodiment of the present application provides an electronic device, including: one or more processors; a memory; one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the one or more processors, the one or more programs configured to perform the above-described methods.
In a sixth aspect, the present application provides a computer-readable storage medium, where a program code is stored in the computer-readable storage medium, and the program code can be called by a processor to execute the above method.
The embodiment of the application provides an abnormity repairing method, an abnormity repairing device, electronic equipment and a storage medium, when a mobile terminal is abnormal, an abnormity repairing request and an equipment identifier of the mobile terminal are sent to a server, the server acquires abnormity repairing information based on the abnormity repairing request, encrypts the abnormity repairing information by adopting the equipment identifier to obtain a repairing packet, and then sends the repairing packet to the mobile terminal, the mobile terminal decrypts the repairing packet based on the equipment identifier, and self-repairing is carried out on the abnormity based on the abnormity repairing information after the abnormity repairing information is acquired, so that the progress of abnormity processing is accelerated.
These and other aspects of the present application will be more readily apparent from the following description of the embodiments.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 shows a schematic diagram of an abnormality repairing system provided in an embodiment of the present application.
Fig. 2 is a schematic flow chart illustrating an abnormality repairing method according to an embodiment of the present application;
FIG. 3 is a flow chart of another method for repairing an anomaly according to an embodiment of the present disclosure;
FIG. 4 is a flow chart illustrating a further method for repairing an anomaly according to an embodiment of the present disclosure;
FIG. 5 is a flow chart illustrating a further method for repairing an anomaly according to an embodiment of the present disclosure;
FIG. 6 is a flow chart illustrating yet another method for repairing an anomaly provided by an embodiment of the present application;
FIG. 7 is a timing diagram illustrating an exception recovery method provided by an embodiment of the present application;
FIG. 8 shows a block diagram of an anomaly remediation device according to one embodiment of the present application;
fig. 9 shows a block diagram of an abnormality repairing apparatus according to another embodiment of the present application.
FIG. 10 is a block diagram of an electronic device for performing an anomaly remediation method according to an embodiment of the present application;
fig. 11 is a storage unit for storing or carrying program codes for implementing an exception repairing method according to an embodiment of the present application.
Detailed Description
In order to make the technical solutions better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application.
At present, when an abnormal condition occurs in a mobile terminal (e.g., a mobile phone or a tablet computer) of a user, the abnormal condition is mainly handled in a manner of manual communication, for example, the user contacts a customer service or is after sale, and a research and development staff is coordinated to solve the abnormal condition. When the abnormal condition is serious, for example, the mobile terminal cannot be used, and the user cannot solve the abnormal condition through customer service or after-sales service, the abnormal condition is solved through after-sales maintenance or machine returning. Whether the manual communication mode or the after-sale maintenance or machine returning mode is adopted, the related business departments have a lot of personnel, such as customer service, after-sale, product, research and development, and the like, the processes are complicated, and users may not be completely matched, so that the processing progress is slow, and the user experience is poor. Moreover, most software layers can solve the problems that the software is maintained or returned after sale, so that the problems of resource waste, high cost and the like are caused.
Therefore, in view of the above problems, the inventors have found through long-term research and provide an abnormality repairing method, apparatus, electronic device and storage medium provided by the present application, where the core improvement point is that when an abnormality occurs in a mobile terminal, the mobile terminal sends an abnormality repairing request carrying a device identifier to a server, the server obtains abnormality repairing information for the abnormality, encrypts the abnormality repairing information through the device identifier to obtain a repairing packet, and sends the repairing packet to the mobile terminal, and the mobile terminal decrypts the repairing packet through the device identifier to obtain the abnormality repairing information, and performs self-repairing on the abnormality based on the abnormality repairing information, so that the problem of solving the abnormality in a manual communication manner and an after-sale maintenance manner is avoided, the processing progress is improved, and resources and costs are saved. Specific abnormality repairing methods are described in detail in the following examples.
For convenience of explaining the abnormality repairing method, the present embodiment provides an abnormality repairing system, fig. 1 shows a schematic diagram of the abnormality repairing system provided in the embodiment of the present application, please refer to fig. 1, an abnormality repairing system 100 includes a mobile terminal 110 and a server 120, and the mobile terminal 110 and the server 120 are in communication connection. The mobile terminal 110 performs self-repair based on the repair information in the repair packet sent by the server 120 to solve the problem of the abnormality of the mobile terminal 110.
Fig. 2 shows a schematic flow chart of an abnormality repairing method provided in an embodiment of the present application, please refer to fig. 2, in a specific embodiment, the abnormality repairing method is applied to the mobile terminal 110 shown in fig. 1, the abnormality repairing apparatus 200 shown in fig. 8, and an electronic device 400 (fig. 10) of the abnormality repairing apparatus 200, where the electronic device 400 may be a smart phone, a tablet computer, a wearable electronic device, and the like, which is not limited herein. The following will describe a specific process of the embodiment by taking the mobile terminal 110 as an example, and it is understood that the mobile terminal 110 applied in the embodiment may be a mobile terminal, a smart phone, a tablet computer, a wearable electronic device, and the like, which is not limited herein. As will be described in detail with respect to the flow shown in fig. 2, the method for repairing an abnormality may specifically include the following steps:
step S110, when the mobile terminal is abnormal, an abnormal repair request and the equipment identification of the mobile terminal are sent to a server.
When the mobile terminal is abnormal, for example, the abnormality includes an application program abnormality, wherein the application program abnormality may be an application program flash back, a failure to respond to a user request, a blank screen, or the like, and the mobile terminal cannot be normally used.
In one embodiment, when an abnormality occurs in the mobile terminal, a user may perform an input operation on the mobile terminal based on the abnormality, and the mobile terminal generates an abnormality repairing request based on the input operation.
In another embodiment, when the mobile terminal has an abnormality, the mobile terminal automatically generates an abnormality repairing request after detecting the abnormality.
The abnormal repairing request comprises a first abnormal repairing request and a second abnormal modifying request, the first abnormal repairing request is used for requesting to replace the whole application program, and the second abnormal repairing request is used for requesting to repair a patch in the application program.
And the mobile terminal sends the abnormal repairing request and the equipment identification to the server to request a repairing package.
In an implementation manner, the device identifier may be added to the abnormal repair request, and the mobile terminal sends the abnormal repair request carrying the device identifier to the server. For example, the exception repair request is in the form of a message, for example, an exception request repair message, the device identifier may be added to the header of the exception request repair message.
In another embodiment, the abnormal repairing request, the device identifier and the corresponding relationship between the abnormal repairing request and the device identifier may be sent to a server, and the server determines the device identifier corresponding to the abnormal repairing request based on the corresponding relationship.
Optionally, the device Identifier may be, but is not limited to, an International Mobile Equipment Identity (IMEI), an Equipment Identity (ID), and a Unique Identifier (UUID).
Step S120, receiving a repair packet fed back by the server based on the abnormal repair request, where the repair packet is obtained by encrypting the abnormal repair information by the server through the device identifier.
And the server acquires repair information based on the abnormal repair request, the repair information is used for repairing the abnormality, the repair information is encrypted through the equipment identifier to acquire a repair packet, and the repair packet is sent to the mobile terminal.
When the abnormal repairing request is the first abnormal repairing request, the server acquires first repairing information for repairing the application program based on the first abnormal repairing request information, and encrypts the repairing information through the equipment identifier to acquire a second repairing packet. The first repair information may be a stable version of the application program, for example, the stable version may be a previously installed version of the mobile device, or may be a latest version.
Or when the abnormal repairing request is a second abnormal repairing request, the server acquires second repairing information for repairing the patch of the application program based on the second abnormal repairing request information, and encrypts the repairing information through the equipment identifier to acquire a second repairing packet.
Step S130, decrypting the repair packet based on the device identifier to obtain the abnormal repair information.
The device identification is used for judging whether the received repair packet is used for repairing the abnormity, the repair packet is encrypted based on the device identification received by the server, the mobile terminal decrypts the repair packet based on the device identification at the mobile terminal, when decryption is successful, the encrypted device identification of the server is the same as the device identification of the mobile terminal, the server sends the repair packet to the mobile terminal corresponding to the device identification, and the mobile terminal acquires the decrypted abnormity repair information; and when the decryption is failed, the encrypted equipment identifier of the server is different from the equipment identifiers of the mobile terminals, the server sends the repair packets of the other mobile terminals by mistake, the repair packets received by the mobile terminals are not used for repairing the own abnormity, the repair packets are deleted to reduce the occupation of the storage space of the mobile terminals, and the step S110 is continuously executed until the mobile terminals obtain the repair packets for repairing the abnormity.
In one embodiment, when the repair packet is a first repair packet, the mobile terminal decrypts the first repair packet based on the device identifier to obtain first abnormal repair information.
In another embodiment, when the repair packet is the second repair packet, the mobile device decrypts the second repair packet based on the device identifier to obtain the second abnormal repair information.
And S140, self-repairing the abnormality based on the abnormality repairing information.
In one embodiment, the mobile terminal reinstalls the application based on the first exception fix information.
In another embodiment, the mobile device repairs a patch in the application based on the second exception repair information. For example, one section of the application program containing the patch is an abnormal application program, the abnormal program in the application program is a plurality of sections, the second abnormal repair information is a plurality of pieces, and the plurality of pieces of abnormal program are repaired by the plurality of pieces of second abnormal repair information, wherein the plurality of pieces of second abnormal repair information correspond to the plurality of sections of abnormal program one to one. And patches in the application program are repaired through the second repair package, so that the self-repairing speed is improved.
The embodiment provides an anomaly repairing method, when a mobile terminal is abnormal, an anomaly repairing request and an equipment identifier of the mobile terminal are sent to a server, the server acquires anomaly repairing information based on the anomaly repairing request, encrypts the anomaly repairing information by adopting the equipment identifier to obtain a repairing packet, and then sends the repairing packet to the mobile terminal, the mobile terminal decrypts the repairing packet based on the equipment identifier, and self-repairs the anomaly based on the anomaly repairing information after the anomaly repairing information is acquired, so that the progress of anomaly processing is accelerated.
On the basis of the previous embodiment, this embodiment provides an anomaly repairing method for determining whether a resource of a mobile terminal can complete self-repairing, and acquiring a repairing packet when determining that the resource of the mobile terminal can complete self-repairing, where fig. 3 shows a flow diagram of another anomaly repairing method provided in this embodiment of the present application, and please refer to fig. 3, the anomaly repairing method may specifically include the following steps:
step S210, when the mobile terminal is abnormal, obtaining the current operation index of the mobile terminal.
When the mobile terminal is abnormal, the mobile terminal cannot be normally used, the current operation index of the mobile terminal is obtained, whether the current operation index meets the preset operation index or not is judged, and when the current operation index does not meet the preset operation index, the resources of the mobile terminal are not enough to finish self-repairing; when the current operation index meets the preset operation index, the mobile terminal has enough resources to complete self-repairing, and the process goes to step S220.
Optionally, the current operation index includes any combination of one or more of the following items: current remaining capacity, current signal strength, and current operating memory.
And step S220, when the current operation index meets a preset operation index, sending the abnormal repair request and the equipment identifier to the server.
And when the current operation index meets the preset operation index, the mobile terminal has enough resources to complete self-repairing, and sends an abnormal repairing request and an equipment identifier to the server to request a repairing package.
In an embodiment, the current operation index includes a current remaining power, and when the current remaining power is greater than a preset remaining power, it is determined that the current operation index meets the preset operation index, and the abnormal repair request and the device identifier are sent to the server.
When the current residual capacity is larger than the preset residual capacity, the mobile terminal has enough capacity to complete self-repair, so that an abnormal repair request and an equipment identifier are sent to the server to request a repair package. When the current residual capacity is less than or equal to the preset residual capacity, the current residual capacity is insufficient to supply power until self-repairing is finished, and when the capacity is charged to the preset residual capacity, an abnormal repairing request and an equipment identifier are sent to a server to request a repairing packet; or when the mobile terminal detects that the power supply is accessed, the mobile terminal sends an abnormal repair request and the equipment identifier to the server to request a repair packet.
Optionally, the preset remaining power is the minimum power at which the mobile terminal can complete self-repair, for example, the preset remaining power is 30%, if the current remaining power is 20%, then the current remaining power is 20% smaller than the preset remaining power by 30%, and if the current remaining power is 20% insufficient for self-repair, then the abnormal repair request and the device identifier are not sent to the server to request the repair package. If the current residual capacity is 80%, the current residual capacity is 80% larger than the preset residual capacity by 30%, the mobile terminal has enough capacity to complete self repair, and then an abnormal repair request and an equipment identifier are sent to the server to request a repair package.
In another embodiment, the current operation index includes current signal strength, and when the current signal strength is greater than preset signal strength, it is determined that the current operation index meets the preset operation index, and the abnormal repair request and the device identifier are sent to the server.
When the current signal intensity is greater than the preset signal intensity, the mobile terminal can complete downloading and self-repairing of the self-repairing package, so that an abnormal repairing request and an equipment identifier are sent to the server to request for repairing the package. When the current signal intensity is smaller than or equal to the preset signal intensity, the self-repairing package and the self-repairing can not be downloaded by the current signal intensity, and when the signal intensity is restored to the preset signal intensity, the abnormal repairing request and the equipment identification are sent to the server to request the repairing package.
For example, the preset signal strength is 85dbm, if the current signal strength is 20dbm, the current signal strength 20dbm is smaller than the preset signal strength 85dbm, and the current signal strength 20dbm is not enough for self-repairing, the abnormal repairing request and the equipment identifier are not sent to the server to request the repairing package. And if the current signal strength is 100dbm, the current signal strength of 100dbm is greater than the preset signal strength of 85dbm, the mobile terminal has enough electric quantity to finish self-repairing, and an abnormal repairing request and an equipment identifier are sent to the server to request a repairing package.
In another embodiment, the current operation index includes a current operation memory, and when the current operation memory is larger than a preset operation memory, it is determined that the current operation index meets the preset operation index, and the abnormal repair request and the device identifier are sent to the server.
When the current running memory is larger than the preset running memory, the mobile terminal has enough running memory to finish self-repairing, so that an abnormal repairing request and an equipment identifier are sent to the server to request a repairing package. When the current running memory is smaller than or equal to the preset running memory, the current running memory does not support the completion of self-repairing, the normal application program which is running at the mobile terminal is closed to provide more running memories for self-repairing, and when the running memory is larger than the preset residual capacity, the abnormal repairing request and the equipment identification are sent to the server to request a repairing package.
For example, the preset running memory is 3G, if the current running memory is 2G, the current running memory 2G is smaller than the preset running memory 3G, and the current running memory 2G is not enough to support self-repair, the abnormal repair request and the device identifier are not sent to the server to request the repair packet. If the current operating memory is 4G, the current operating memory 4G is larger than the preset operating memory 3G, the mobile terminal has enough electric quantity to complete self-repairing, and then an abnormal repairing request and an equipment identifier are sent to the server to request a repairing packet.
It should be noted that when the current operation index includes multiple items of the current remaining power, the current signal strength, and the current operation memory, an abnormal repair request and an equipment identifier need to be sent to the server when the multiple current operation indexes all satisfy corresponding preset operation indexes.
Step S230, receiving a repair packet fed back by the server based on the abnormal repair request, where the repair packet is obtained by encrypting the abnormal repair information by the server through the device identifier.
Step S240, decrypting the repair packet based on the device identifier to obtain the abnormal repair information.
And S250, self-repairing the abnormity based on the abnormity repairing information.
For the detailed description of steps S230 to S250, refer to steps S120 to S140, which are not described herein again.
According to the abnormal repairing method provided by the embodiment, when the current operation index of the mobile terminal meets the preset operation index, the abnormal repairing request and the equipment identifier are sent to the server to obtain the repairing packet, so that the mobile terminal is ensured to have enough resources to complete self repairing.
On the basis of the foregoing embodiment, this embodiment further provides an exception recovery method, in order to ensure that the mobile terminal has enough storage space to store the downloaded recovery package, the recovery package may be stored in the external memory, fig. 4 shows a flowchart of another exception recovery method provided in this embodiment of the present application, and please refer to fig. 4, the exception recovery method may specifically include the following steps:
step S310, when the mobile terminal is abnormal, an abnormal repair request and the equipment identification of the mobile terminal are sent to a server.
Step S320, receiving a repair packet fed back by the server based on the abnormal repair request, where the repair packet is obtained by encrypting the abnormal repair information by the server through the device identifier.
For the detailed description of steps S310 to S320, please refer to steps S110 to S120, which are not described herein again.
And step S330, storing the repair packet in an external memory of the mobile terminal.
In one embodiment, the user may manually select the storage location as the external memory, and the mobile terminal stores the repair packet sent by the server in the external memory.
In another embodiment, when the external memory is detected, the mobile terminal automatically stores the repair packet sent by the server in the external memory. Or when the repair packet is large, in order to ensure that the abnormal mobile terminal can complete self repair, the external memory may be set as a default storage location, and the mobile terminal automatically stores the repair packet sent by the server in the external memory by default.
Alternatively, The external memory may be, but is not limited to, an OTG (On-The-Go), tf (trans flash) card.
Step S340, decrypting the repair packet in the external memory based on the device identifier, and obtaining the abnormal repair information.
And when a hardware reset signal is detected, decrypting the repair packet in the external memory based on the equipment identifier to obtain the abnormal repair information.
After detecting the hardware reset signal, the mobile terminal initializes, so that the resources of the mobile terminal are better used for self-repair. For example, the initialization of the mobile terminal includes the initialization of a running memory, a task running at the mobile terminal occupies the running memory, the task generates running data during running, the running memory is stopped to be occupied after the task is finished, the running memory is allocated again, for example, to the self-repair process, and the residual running data after the task is finished not only occupies the running memory, but also affects the self-repair process. Therefore, after the hardware reset signal is detected, the operating memory is initialized, and the residual operating data in the operating memory is cleared.
And S350, self-repairing the abnormity based on the abnormity repairing information.
For the detailed description of step S350, please refer to step S140, which is not described herein again.
In this embodiment, the repair package is stored in the external memory, so that the mobile terminal is guaranteed to have enough storage space to store the downloaded repair package, and when a hardware reset signal is detected, the mobile terminal is initialized, so that resources of the mobile terminal are better used for self-repair, and a self-repair process is ensured to be completed.
Optionally, fig. 5 shows a schematic flow chart of another abnormality repairing method provided in an embodiment of the present application, please refer to fig. 5, where the abnormality repairing method specifically includes the following steps:
step S410, when the mobile terminal is abnormal, an abnormal repair request and the equipment identification of the mobile terminal are sent to a server.
Step S420, receiving a repair packet fed back by the server based on the abnormal repair request, where the repair packet is obtained by encrypting the abnormal repair information by the server through the device identifier.
And S430, decrypting the repair packet based on the equipment identifier to obtain the abnormal repair information.
And step S440, self-repairing the abnormity based on the abnormity repairing information.
For the detailed description of steps S410 to S440, refer to steps S110 to S140, which are not described herein again.
And step S450, acquiring the current time.
Optionally, the current time may be obtained from a timing chip of the mobile terminal, or the current time may be issued by the server.
Acquiring the current time, judging whether a user uses the mobile terminal within a preset time period with lower frequency according to the current time, and when the current time is not within the preset time period, the frequency of the mobile terminal used by the user is higher, so as to ensure that the user uses the mobile terminal normally, and the user is not restarted temporarily; or, when the current time is not within the preset time period, popping up a prompt window to inquire whether the user needs to restart the mobile terminal immediately, for example, the content of the prompt window is an option of "restart immediately", an option of "restart after screen off for 10 minutes" and an option of "temporarily not restart", when the user selects the option of "restart immediately", the mobile terminal is automatically restarted immediately to complete self-repairing, when the user selects the option of "restart after screen off for 10 minutes", the mobile terminal is restarted after screen off for 10 minutes, and when the user selects the option of "temporarily not restart", the mobile terminal is not restarted temporarily.
When the current time is within the preset time period, the flow proceeds to step S460.
And step S460, automatically restarting to complete self-repairing when the current time is within a preset time period.
The preset time period is a time period in which the probability that the mobile terminal is used is less than the preset probability, and it can be understood that, in the preset time period, the probability that the user uses the mobile terminal is low, the use frequency is low, and the mobile terminal is restarted in the preset time period, for example, the preset time period is a time period in which the user has a rest, for example, 13:00-13:30, or 23:00-7: 00.
In this embodiment, when the current time is within the preset time period, the mobile terminal is restarted to complete self-repairing, so that the influence on the normal use of the mobile terminal is avoided.
On the basis of the foregoing embodiment, the present embodiment provides an abnormality repairing method, fig. 6 shows a schematic flow chart of yet another abnormality repairing method provided in the embodiment of the present application, please refer to fig. 6, where the abnormality repairing method is applied to the server 120 shown in fig. 1, and the abnormality repairing method may specifically include the following steps:
step S510, receiving an abnormal repair request sent by the mobile terminal when an abnormality occurs and a device identifier of the mobile terminal.
When the mobile terminal is abnormal, for example, the abnormality includes an application program abnormality, wherein the application program abnormality may be an application program flash back, a failure to respond to a user request, a blank screen, or the like, and the mobile terminal cannot be normally used.
The abnormal repairing request comprises a first abnormal repairing request and a second abnormal modifying request, the first abnormal repairing request is used for requesting to replace the whole application program, and the second abnormal repairing request is used for requesting to repair a patch in the application program.
Step S520, obtaining the abnormal repair information for the abnormal repair request, and encrypting the abnormal repair information based on the device identifier to obtain a repair packet.
And the server acquires the repair information based on the abnormal repair request, encrypts the repair information through the equipment identifier, acquires a repair packet and sends the repair packet to the mobile terminal.
When the abnormal repairing request is the first abnormal repairing request, the server acquires first repairing information for repairing the application program based on the first abnormal repairing request information, and encrypts the repairing information through the equipment identifier to acquire a second repairing packet. The first repair information may be an application program corresponding to the stable version, for example, the stable version may be a previously installed version of the mobile device, or may be a latest version.
Or when the abnormal repairing request is a second abnormal repairing request, the server acquires second repairing information for repairing the patch of the application program based on the second abnormal repairing request information, and encrypts the repairing information through the equipment identifier to acquire a second repairing packet.
Step S530, the repair packet is sent to the mobile terminal to instruct the mobile terminal to decrypt the repair packet based on the equipment identifier to obtain the abnormal repair information, and the abnormality is self-repaired based on the abnormal repair information.
The device identification is used for judging whether the received repair packet is used for repairing the abnormity, the repair packet is encrypted based on the device identification received by the server, the mobile terminal decrypts the repair packet based on the device identification at the mobile terminal, when the decryption is successful, the server sends the repair packet to the mobile terminal corresponding to the device identification, and the mobile terminal acquires the decrypted abnormity repair information; and when the decryption fails, the server sends the repair packets of other mobile terminals by mistake, the repair packets received by the mobile terminals are not used for repairing the self abnormity, and the repair packets are deleted to reduce the occupation of the storage space of the mobile terminals.
The embodiment provides an abnormality repairing method, in which a server receives an abnormality repairing request sent by a mobile terminal when an abnormality occurs and an equipment identifier of the mobile terminal, acquires abnormality repairing information for the abnormality repairing request, encrypts the abnormality repairing information based on the equipment identifier to obtain a repairing packet, and sends the repairing packet to the mobile terminal so as to instruct the mobile terminal to decrypt the repairing packet based on the equipment identifier to acquire the abnormality repairing information, and self-repair the abnormality based on the abnormality repairing information, thereby accelerating the progress of abnormality processing.
Optionally, fig. 7 shows a timing diagram of an abnormality repairing method provided in an embodiment of the present application, please refer to fig. 7, where the abnormality repairing method is applied to the abnormality repairing system 100 shown in fig. 1, and the abnormality repairing method may specifically include the following steps:
step S610, when the mobile terminal is abnormal, the mobile terminal sends an abnormal repair request and the equipment identifier of the mobile terminal to the server.
Step S620, the server obtains the abnormal repair information for the abnormality, and encrypts the abnormal information based on the device identifier to obtain a repair packet.
And step S630, the server sends the repair packet to the mobile terminal.
And step S640, the mobile terminal decrypts the repair packet based on the equipment identifier to acquire abnormal repair information.
And S650, the mobile terminal self-repairs the abnormity based on the abnormity repair information.
For detailed description of the steps in this embodiment, please refer to the above method, which is not described herein again.
To implement the above method embodiments, this embodiment proposes an abnormality repairing apparatus, fig. 8 shows a block diagram of an abnormality repairing apparatus according to an embodiment of the present application, and referring to fig. 8, an abnormality repairing apparatus 200 includes: a repair request sending module 210, a repair packet receiving module 220, a decryption module 230, and a self-healing module 240.
A repair request sending module 210, configured to send, when the mobile terminal is abnormal, an abnormal repair request and a device identifier of the mobile terminal to a server.
A repair packet receiving module 220, configured to receive a repair packet fed back by the server based on the abnormal repair request, where the repair packet is obtained by encrypting the abnormal repair information by the server through the device identifier.
A decryption module 230, configured to decrypt the repair packet based on the device identifier to obtain the abnormal repair information.
And a self-repairing module 240, configured to perform self-repairing on the abnormality based on the abnormality repairing information.
Optionally, the decryption module 230 comprises: a storage submodule and a decryption submodule.
And the storage submodule is used for storing the repair packet in an external storage of the mobile terminal.
And the decryption submodule is used for decrypting the repair packet in the external memory based on the equipment identifier to obtain the abnormal repair information.
Optionally, the decryption sub-module comprises: and an abnormality recovery information acquisition submodule.
And the abnormal repair information acquisition submodule is used for decrypting the repair packet in the external memory based on the equipment identifier to acquire the abnormal repair information when a hardware reset signal is detected.
Optionally, the repair request sending module 210 includes: an exception submodule and a repair request sending submodule.
And the abnormity submodule is used for acquiring the current operation index of the mobile terminal when the mobile terminal is abnormal.
And the repair request sending submodule is used for sending the abnormal repair request and the equipment identifier to the server when the current operation index meets a preset operation index.
Optionally, the current operation index includes a current remaining power, and the repair request sending sub-module includes: and a first repair request sending submodule.
And the first repair request sending submodule is used for sending the abnormal repair request and the equipment identifier to the server when the current residual capacity is greater than the preset residual capacity.
Optionally, the current operation index includes a current signal strength, and the repair request sending sub-module further includes: and a second repair request sending submodule.
And the second repair request sending submodule is used for sending the abnormal repair request and the equipment identifier to the server when the current signal strength is greater than the preset signal strength.
Optionally, the abnormality restoration apparatus 200 further includes: the device comprises a current moment acquisition module and a restart module.
And the current moment acquisition module is used for acquiring the current moment.
And the restarting module is used for automatically restarting to finish self-repairing when the current moment is within a preset time period, wherein the preset time period is a time period when the probability of the mobile terminal being used is less than the preset probability.
In this embodiment, an abnormality repairing apparatus is proposed, fig. 9 shows a block diagram of an abnormality repairing apparatus according to another embodiment of the present application, and referring to fig. 9, an abnormality repairing apparatus 300 includes: a repair request receiving module 310, a repair packet generating module 320, and a repair packet transmitting module 330.
A repair request receiving module 310, configured to receive an abnormal repair request sent by the mobile terminal when an abnormality occurs and a device identifier of the mobile terminal.
A repair packet generating module 320, configured to obtain the abnormal repair information for the abnormality, and encrypt the abnormal repair information based on the device identifier to obtain a repair packet.
A repair packet sending module 330, configured to send the repair packet to the mobile terminal, so as to instruct the mobile terminal to decrypt the repair packet based on the device identifier to obtain the abnormal repair information, and perform self-repair on the abnormality based on the abnormal repair information.
It can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described apparatuses and modules may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the several embodiments provided in the present application, the coupling between the modules may be electrical, mechanical or other type of coupling.
In addition, functional modules in the embodiments of the present application may be integrated into one processing module, or each of the modules may exist alone physically, or two or more modules are integrated into one module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode.
Fig. 10 is a block diagram of an electronic device for executing an abnormality repairing method according to an embodiment of the present application, and please refer to fig. 10, which shows a structural block diagram of an electronic device 400 provided in an embodiment of the present application. The electronic device 400 may be a smart phone, a tablet computer, an electronic book, or other electronic devices capable of running an application. The electronic device 400 in the present application may include one or more of the following components: a processor 410, a memory 420, and one or more applications, wherein the one or more applications may be stored in the memory 420 and configured to be executed by the one or more processors 410, the one or more programs configured to perform a method as described in the aforementioned method embodiments.
The Memory 420 may include a Random Access Memory (RAM) or a Read-Only Memory (Read-Only Memory). The memory 420 may be used to store instructions, programs, code, sets of codes, or sets of instructions. The memory 420 may include a stored program area and a stored data area, wherein the stored program area may store instructions for implementing an operating system, instructions for implementing at least one function (such as a touch function, a sound playing function, an image playing function, etc.), instructions for implementing various method embodiments described below, and the like. The storage data area may also store data created by the mobile terminal 400 during use, such as a phonebook, audio-video data, chat log data, and the like.
Fig. 11 is a storage unit for storing or carrying program codes for implementing an exception recovery method according to an embodiment of the present application, and please refer to fig. 11, which shows a block diagram of a computer-readable storage medium according to an embodiment of the present application. The computer readable medium 500 has stored therein a program code which can be called by a processor to execute the method described in the above method embodiments.
The computer-readable storage medium 500 may be an electronic memory such as a flash memory, an EEPROM (electrically erasable programmable read only memory), an EPROM, a hard disk, or a ROM. Alternatively, the computer-readable storage medium 500 includes a non-volatile computer-readable storage medium. The computer readable storage medium 500 has storage space for program code 510 for performing any of the method steps of the method described above. The program code can be read from or written to one or more computer program products. The program code 510 may be compressed, for example, in a suitable form.
In summary, according to the method, the device, the electronic device and the storage medium for repairing the abnormality, when the mobile terminal is abnormal, the abnormal repairing request and the device identifier of the mobile terminal are sent to the server, the server obtains the abnormal repairing information based on the abnormal repairing request, encrypts the abnormal repairing information by using the device identifier to obtain the repairing packet, and sends the repairing packet to the mobile terminal, the mobile terminal decrypts the repairing packet based on the device identifier, and self-repairs the abnormality based on the abnormal repairing information after obtaining the abnormal repairing information, so that the progress of processing the abnormality is accelerated.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solutions of the present application, and not to limit the same; although the present application has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not necessarily depart from the spirit and scope of the corresponding technical solutions in the embodiments of the present application.
Claims (12)
1. An abnormality repairing method is applied to a mobile terminal, and comprises the following steps:
when the mobile terminal is abnormal, sending an abnormal repair request and a device identifier of the mobile terminal to a server;
receiving a repair packet fed back by the server based on the abnormal repair request, wherein the repair packet is obtained by encrypting abnormal repair information by the server through the equipment identifier;
decrypting the repair packet based on the device identification to obtain the abnormal repair information;
and self-repairing the abnormality based on the abnormality repairing information.
2. The method according to claim 1, wherein the decrypting the repair packet based on the device identifier to obtain the abnormal repair information comprises:
storing the repair packet in an external memory of the mobile terminal;
and decrypting the repair packet in the external memory based on the equipment identification to obtain the abnormal repair information.
3. The method of claim 2, wherein decrypting the repair packet in the external memory based on the device identifier to obtain the exception repair information comprises:
and when a hardware reset signal is detected, decrypting the repair packet in the external memory based on the equipment identifier to obtain the abnormal repair information.
4. The method according to claim 1, wherein the sending an abnormal repair request and a device identifier of the mobile terminal to a server when the mobile terminal is abnormal comprises:
when the mobile terminal is abnormal, acquiring a current operation index of the mobile terminal;
and when the current operation index meets a preset operation index, sending the abnormal repair request and the equipment identifier to the server.
5. The method according to claim 4, wherein the current operation index includes a current remaining power, and the sending the abnormal repair request and the device identifier to the server when the current operation index satisfies a preset operation index includes:
and when the current residual capacity is greater than the preset residual capacity, sending the abnormal repairing request and the equipment identifier to the server.
6. The method of claim 4, wherein the current operation index comprises a current signal strength, and wherein sending the abnormal repair request and the device identifier to the server when the current operation index meets a preset operation index comprises:
and when the current signal strength is greater than the preset signal strength, sending the abnormal repairing request and the equipment identifier to the server.
7. The method of any one of claims 1-6, wherein after the self-repairing the anomaly based on the anomaly repair information, further comprising:
acquiring the current moment;
and when the current moment is within a preset time period, automatically restarting to finish self-repairing, wherein the preset time period is a time period when the probability of the mobile terminal being used is smaller than the preset probability.
8. An abnormality repairing method applied to a server, the method comprising:
receiving an abnormal repairing request sent by the mobile terminal when the mobile terminal is abnormal and a device identifier of the mobile terminal;
acquiring abnormal repairing information aiming at the abnormal repairing request, and encrypting the abnormal repairing information based on the equipment identification to obtain a repairing packet;
and sending the repair packet to the mobile terminal to instruct the mobile terminal to decrypt the repair packet based on the equipment identifier to obtain the abnormal repair information, and performing self-repair on the abnormality based on the abnormal repair information.
9. An abnormality repair device, comprising:
a repair request sending module, configured to send, when the mobile terminal is abnormal, an abnormal repair request and a device identifier of the mobile terminal to a server;
a repair packet receiving module, configured to receive a repair packet fed back by the server based on the abnormal repair request, where the repair packet is obtained by encrypting abnormal repair information by the server through the device identifier;
the decryption module is used for decrypting the repair packet based on the equipment identifier to obtain the abnormal repair information;
and the self-repairing module is used for self-repairing the abnormity based on the abnormity repairing information.
10. An abnormality repair device, comprising:
a repair request receiving module, configured to receive an abnormal repair request sent by the mobile terminal when an abnormality occurs and a device identifier of the mobile terminal;
a repair packet generation module, configured to acquire abnormal repair information for the abnormality, and encrypt the abnormal repair information based on the device identifier to obtain a repair packet;
and the repair packet sending module is used for sending the repair packet to the mobile terminal so as to instruct the mobile terminal to decrypt the repair packet based on the equipment identifier to obtain the abnormal repair information and self-repair the abnormality based on the abnormal repair information.
11. An electronic device, comprising:
one or more processors;
a memory;
one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the one or more processors, the one or more programs configured to perform the method of any of claims 1-8.
12. A computer-readable storage medium, having stored thereon program code that can be invoked by a processor to perform the method according to any one of claims 1 to 8.
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