CN112288218B - Delivery method based on airplane acceptance process - Google Patents
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Abstract
The invention relates to information management of airplane delivery problems in the field of aviation, in particular to a delivery method based on an airplane acceptance process. According to the technical scheme, the data availability and effectiveness are improved by constructing a real object problem image acquisition system and optimizing a delivery problem description mode based on structural thinking, a closed-loop management platform for delivery problem allocation, receiving, tracking, zeroing and optimization is opened through an informatization management system, and a modern management mode with high efficiency and high precision for aircraft delivery problems is established.
Description
Technical Field
The invention relates to information management of airplane delivery problems in the field of aviation, in particular to a delivery method based on an airplane acceptance process.
Background
The airplane is a huge, complex and high-tech precision device and has the characteristics of high requirement on aerodynamic appearance, complex internal structure, large quantity of parts, multiple types of finished products, quick update of technical state and the like, so that the airplane development process is a system project with high requirement on scientific technology and project management, and the concept of product full-life cycle management provides a clear direction for airplane project management. The full life cycle management of the airplane comprises a scheme demonstration stage, an engineering development stage, a design shaping stage, a production shaping stage, a batch production stage and a use guarantee stage, wherein the batch production stage comprises the steps of contract signing, material/finished product purchase, part manufacturing, part assembly, integral assembly, airplane test flight, delivery acceptance, after-sale service and the like.
The delivery acceptance process is one of the important links for converting the customer requirements into customer satisfaction. The method is characterized in that the airplane needs to carry out operations such as airplane appearance inspection, power-on inspection, combined collecting and releasing inspection, test run and test flight inspection in the process of delivery and acceptance inspection, a customer can put forward delivery problems which do not meet acceptance criteria and are related to airplane design, manufacturing and finished products, and how to quickly respond and solve the delivery problems put forward by the customer is the key influencing airplane delivery cycle and customer satisfaction. However, there are a number of challenges facing aircraft delivery issue management: (1) delivery problems are not described clearly. The problem description of the customer to the inspection is not clear, so that the difficulty of later-stage problem recurrence is high, and the troubleshooting period of workers is increased; (2) the delivery problem data value is low. Different customers do not uniformly describe the same inspection problem, so that the difficulty in statistics and analysis of delivery problem data is high, the data value is low, and the subsequent iterative optimization work cannot be supported; (3) the delivery problem management informatization degree is low. The delivery problem proposed by the customer has low informatization degree of the flows such as recording mode, transmission channel, troubleshooting treatment, return-to-zero feedback and the like, and an effective response mechanism is lacked, so that the problem treatment is slow, the period is long, and the customer complains a lot.
In the face of delivery problems with multiple types and large quantity proposed by customers, the research on how to perform structural description, data analysis and informatization management on the problems has great significance on shortening the delivery cycle of the airplane and improving the customer satisfaction degree, and is one of the fundamental delivery management problems which need to be solved urgently.
Disclosure of Invention
In order to solve the problems of unclear delivery problem description, low delivery problem data value and low delivery problem management informatization degree in the aircraft delivery acceptance check process, the aircraft delivery problem management method is provided so as to realize high-efficiency and high-precision aircraft delivery problem management based on a standard system.
A delivery method based on an aircraft acceptance process is characterized by comprising the following steps:
step 1: the method comprises the steps of collecting delivery problem real object images, locking specific positions of fault points according to inspection problems proposed by customers, photographing the real objects by using an image collection system, and finally coding, identifying and storing the collected images;
step 2: the method comprises the following steps of structurally describing delivery problems, dividing the delivery problems according to a structural description rule and a mode of decomposing a minimum unit comprising a cabin space, a door, a position, a main part name, an associated part name and a sub-part name into a plurality of sub-modules based on acquired image information, and meanwhile, determining field information comprising a figure number/model, detailed description, primary classification, secondary classification and tertiary classification to realize the data structural description of the delivery problems;
and step 3: the delivery problem is transmitted in an informationized mode, the delivery problem is sent to a relevant responsibility unit through a delivery problem management system, the relevant unit receives and confirms the delivery problem, and work including troubleshooting, rechecking or return-to-zero feedback is immediately carried out;
and 4, step 4: and (4) iterative optimization of the typical delivery problem, counting the delivery problem, analyzing structured data, and screening the typical problem with high repeated occurrence rate for iterative optimization.
Preferably, in the step 1, an image acquisition system is further constructed, wherein the image acquisition system comprises a 4.3mm computer camera, a computer USB extension line and a mobile computer terminal, and the computer camera is in communication connection with the mobile computer terminal through the computer USB extension line; and (3) placing dynamic image processing software S-EYE developed aiming at camera imaging into the mobile computer terminal.
Preferably, the step 2 further includes constructing a delivery problem structured description rule, and decomposing the delivery problem description into 13 fields of information including a cabin, a door, a part, a main part name, a main part picture number/model, an associated part name, an associated part picture number/model, a sub-part name, a sub-part picture number/model, a detailed description, a primary classification, a secondary classification, and a tertiary classification.
Preferably, in the process of building the delivery issue structured description rule, the building of the delivery issue classification rule further includes:
the first class of delivery problems comprises three classes, namely design, manufacture and finished products, which are names specified according to the generation of description and definition problems and the property of the generation of the problems in preliminary judgment;
the second class of delivery problems comprises cable manufacturing, cable installation, conduit manufacturing, conduit installation, surface manufacturing, surface assembly, insurance quality, identification/marking, and function/performance, which are nine classes, which are names specified according to description, definition of problem generation, and specific judgment of the cause of the problem generation;
the delivery problem tertiary classification is a name defined by describing and defining the generation of a problem, and determining and summarizing the cause of the problem generation in detail based on the secondary classification, wherein,
cable manufacture is subdivided into: cable protection, cable damage, loosening of the marking sleeve and loosening of the rear accessory;
cable installations are subdivided into: cable trend, cable clearance, bending radius, cable length, cable looseness, connecting piece looseness and fixing piece damage;
the manufacture of the catheter is subdivided into: catheter protection, catheter damage, catheter bend radius/straight segment, catheter connector damage;
the conduit installation is subdivided into: catheter clearance, catheter tightness, catheter looseness and fixed part damage;
the surface fabrication is subdivided into: damage, rust/corrosion, paint quality, adhesive bonding quality, film quality, fouling;
the surface mounting is subdivided into: step difference, gap, quality of connecting piece and installation of finished product;
the insurance quality is subdivided into: loosening, reverse hitting, missing hitting, damage, irregular material;
the logo/reticle is subdivided into: error, missing, occlusion, non-normative;
the functionality/performance is subdivided into: the power can not be supplied, the function is not satisfied, and the performance is not satisfied.
Preferably, the delivery problem management system function module comprises a delivery problem entry management module, a delivery problem treatment management module and a delivery problem optimization management module.
Preferably, the delivery issue entry management module includes:
the delivery problem input sub-module is used for carrying out structured input on the relevant information of the delivery problem according to the structured description rule and modifying and maintaining the data information;
the delivery problem list submodule is used for generating a delivery problem list of the single-frame airplane according to the input problems;
and the delivery problem query submodule is used for querying the relevant data information of the delivery problems according to the models, the batch frame times, the cabin spaces, the positions and the problem types.
Preferably, the delivery issue handling management module includes:
the delivery problem handling submodule is used for realizing responsibility unit assignment, problem confirmation and reception and problem return-to-zero information feedback of delivery problem handling;
the delivery problem zeroing submodule is used for examining the fed back delivery problem treatment result and carrying out zeroing confirmation on the problem;
the disposal condition tracking and inquiring submodule is used for inquiring delivery problems according to the types, the batch frame times, the cabin positions, the problem types, the responsibility units and the disposal schemes and mastering disposal progress information;
and the delivery problem classification submodule is used for supporting the adjustment of the classification of the problems in each stage of the delivery problem treatment, dividing the problems more reasonably and filing the unified problems according to the classification.
Preferably, the delivery problem optimization management module includes:
the optimization problem handling sub-module is used for realizing responsibility unit allocation, problem confirmation and reception and problem return-to-zero information feedback of iterative optimization of the typical delivery problem;
the optimization problem zeroing submodule is used for reviewing the fed-back optimized handling result of the typical delivery problem and carrying out zeroing confirmation on the optimization problem;
and the optimization problem tracking query submodule is used for querying typical delivery problems needing optimization according to the models, the batch frame times, the cabin positions, the problem types, the responsibility units and the optimization schemes and mastering the optimization progress information.
The invention has the beneficial effects that:
the aircraft delivery problem management method provided by the invention constructs a physical problem image acquisition system, optimizes the description mode of the delivery problem based on structural thinking, improves the availability and effectiveness of data, gets through a closed-loop management platform for delivery problem allocation, receiving, tracking, zeroing and optimization through an information management system, and establishes a high-efficiency and high-precision modern management mode for the aircraft delivery problem.
Drawings
FIG. 1 is a flow chart of an aircraft delivery issue management method;
FIG. 2 is an architecture diagram of an aircraft delivery issue management system.
Detailed Description
The invention is further described in the following with reference to the drawings and examples, but it should not be understood that the invention is limited to the examples below, and variations and modifications in the field of the invention are intended to be included within the scope of the appended claims without departing from the spirit of the invention.
The embodiment discloses a management system of aircraft delivery problems, including image acquisition system, delivery problems enter management module, delivery problems handles management module and delivery problems optimization management module, and is further, delivery problems enters management module and includes delivery problems and enters submodule, delivery problems list submodule piece and delivery problems inquiry submodule, and is further, delivery problems handles management module and includes delivery problems handles submodule, delivery problems return to zero submodule, handles the condition and traces inquiry submodule and delivery problems classification submodule, and is further, delivery problems optimization management module includes optimization problems handles submodule, optimization problems return to zero submodule, optimization problems tracking inquiry submodule. The technical scheme further discloses a delivery method based on the aircraft acceptance process, which comprises the following steps of 1, acquiring a delivery problem real object image; step 2, delivering the structured description of the problem; step 3, information transmission and disposal of delivery problems; and 4, carrying out iterative optimization on the typical delivery problem.
Specifically, the problem delivery real object image acquisition in the step 1 is to lock the specific position of a fault point according to the inspection problem proposed by a client, an image acquisition system is used for photographing a real object, and finally, the acquired image is encoded, identified and stored, wherein the whole process of the problem delivery real object image acquisition is realized through the image acquisition system, the image acquisition system specifically comprises a hardware part and a software part, the hardware equipment comprises a 4.3mm computer camera, a computer USB extension line and a mobile computer terminal, and the software part is dynamic image processing software S-EYE developed aiming at camera imaging and supports real object photographing, and photo encoding, identification and storage.
Specifically, the delivery problem structured description in step 2 is to decompose the delivery problem into a plurality of sub-modules for division according to the minimum units such as a cabin space, a door, a position, a main part name, an associated part name, a sub-part name and the like according to the acquired image information and the structured description rule, and to specify field information such as a figure number/model, a detailed description, a primary classification, a secondary classification, a tertiary classification and the like, and to generate a single-frame delivery problem list according to the model and batch-frame times.
Further, the delivery problem structured data is decomposed into 13 fields of information including a cabin, a door, a part, a main part name, a main part picture number/model, an associated part name, an associated part picture number/model, a subcomponent name, a subcomponent picture number/model, a detailed description, a primary classification, a secondary classification and a tertiary classification. The main parts refer to main parts for describing and defining problems; the associated parts refer to parts which are used for describing and defining the generation of problems and are associated with the main parts; the sub-component refers to a component which is used for describing and defining the generation of a problem and has a subordinate relationship with a main component. In addition, the first-level classification comprises three types of design, manufacture and finished products; the secondary classification comprises three categories of cable manufacturing, cable installation, conduit manufacturing, conduit installation, surface manufacturing, surface assembly, insurance quality, identification/marking, and function/performance; the three-level classification comprises: 1) manufacturing a cable: cable protection, cable damage, loosening of the marking sleeve and loosening of the rear accessory; 2) cable installation: cable trend, cable clearance, bending radius, cable length, cable looseness, connecting piece looseness and fixing piece damage; 3) manufacturing a catheter: catheter protection, catheter damage, catheter bend radius/straight segment, catheter connector damage; 4) installing a guide pipe: catheter clearance, catheter tightness, catheter looseness, and fastener damage; 5) surface manufacturing: damage, rust/corrosion, paint quality, adhesive bonding quality, film quality, fouling; 6) surface assembly: step difference, gap, quality of connecting piece and installation of finished product; 7) insurance quality: loosening, reverse hitting, missed hitting, damage, irregular material; 8) marking/marking: error, missing, occlusion, non-normative; 9) function/performance: the power can not be supplied, the function is not satisfied, and the performance is not satisfied.
Specifically, the delivery problem list contains field information such as model, batch number, tipping customer, problem number, cabin, flap, photo code, primary problem type, and the like.
Specifically, the delivery problem information transmission and handling in the step 3 is to transmit the delivery problem to a relevant responsibility unit through a delivery problem management system, the relevant unit confirms and receives the delivery problem, and immediately starts work such as troubleshooting, retesting or return-to-zero feedback and the like, so that responsibility unit allocation, problem confirmation and reception and problem return-to-zero information feedback of delivery problem handling are realized;
further, the delivery problem is transmitted to relevant responsibility units through a delivery problem handling submodule, the relevant units receive and confirm, enter or upload a handling scheme, the troubleshooting work is started after the approval is waited, and the fault completion confirmation is carried out after the fault is eliminated.
Furthermore, the returned delivery problem treatment result is examined by a delivery problem zeroing sub-module inspection department, and the problem is zeroed and confirmed and fed back to the system.
Further, the problem handling progress information is inquired and delivered through a handling condition tracking and inquiring sub-module fuzzy search machine type, batch frame number, cabin space, position, problem type, responsibility unit and handling scheme.
Furthermore, the delivery problem classification submodule supports adjustment of problem classification in each stage of delivery problem treatment, so that problems are divided more reasonably, and unified problem filing is performed according to classification.
Specifically, the iterative optimization of the typical delivery problem in the step 4 is to count the delivery problem, analyze structured data, and screen out the typical problem with high repeated occurrence rate for iterative optimization;
furthermore, responsibility unit assignment, problem confirmation and reception and problem return-to-zero information feedback of typical delivery problem iterative optimization are realized through an optimization problem handling sub-module;
furthermore, the returned optimal treatment result of the typical delivery problem is examined through an optimal problem zeroing submodule, and the optimal problem is zeroed and confirmed and fed back to the system;
further, typical delivery problems needing to be optimized are inquired through an optimization problem tracking inquiry submodule, such as a fuzzy search machine type, batch number, cabin space, position, problem category, responsibility unit and an optimization scheme, and optimization progress information is mastered.
Claims (7)
1. A delivery method based on an aircraft acceptance process is characterized by comprising the following steps:
step 1: the method comprises the steps of collecting delivery problem real object images, locking specific positions of fault points according to inspection problems proposed by customers, photographing the real objects by using an image collection system, and finally coding, identifying and storing the collected images;
step 2: the method comprises the following steps of structurally describing delivery problems, dividing the delivery problems according to a structural description rule and a mode of decomposing a minimum unit comprising a cabin space, a door, a position, a main part name, an associated part name and a sub-part name into a plurality of sub-modules based on acquired image information, and meanwhile, determining field information comprising a figure number/model, detailed description, primary classification, secondary classification and tertiary classification to realize the data structural description of the delivery problems;
and step 3: the delivery problem is transmitted in an informationized mode, the delivery problem is sent to a relevant responsibility unit through a delivery problem management system, the relevant unit receives and confirms the delivery problem, and work including troubleshooting, rechecking or return-to-zero feedback is immediately carried out; the delivery problem management system comprises a delivery problem input management module, a delivery problem treatment management module and a delivery problem optimization management module;
and 4, step 4: and (4) iterative optimization of the typical delivery problem, counting the delivery problem, analyzing structured data, and screening the typical problem with high repeated occurrence rate for iterative optimization.
2. The delivery method based on the aircraft acceptance process as claimed in claim 1, wherein the step 1 further comprises constructing an image acquisition system, wherein the image acquisition system comprises a 4.3mm computer camera, a computer USB extension cord and a mobile computer terminal, and the computer camera is in communication connection with the mobile computer terminal through the computer USB extension cord; and (3) placing dynamic image processing software S-EYE developed aiming at camera imaging into the mobile computer terminal.
3. The delivery method based on the aircraft acceptance process of claim 1, wherein the step 2 further comprises constructing a delivery problem structured description rule, and decomposing the delivery problem description into 13 fields of information including a cabin, a door, a part, a main part name, a main part picture number/model, an associated part name, an associated part picture number/model, a sub part name, a sub part picture number/model, a detailed description, a primary classification, a secondary classification and a tertiary classification.
4. The aircraft acceptance process-based delivery method according to claim 3, wherein the step of constructing the delivery problem structured description rule further comprises the step of constructing a delivery problem classification rule:
the first class of delivery problems comprises three classes, namely design, manufacture and finished products, which are names specified according to the generation of description and definition problems and the property of the generation of the problems in preliminary judgment;
the second-level classification of delivery problems comprises nine categories, namely cable manufacturing, cable installation, conduit manufacturing, conduit installation, surface manufacturing, surface assembly, insurance quality, identification/marking and function/performance, which are names specified according to description, definition of problem generation and specific judgment of the cause of the problem generation;
the delivery problem tertiary classification is a name defined by describing and defining the generation of a problem, and determining and summarizing the cause of the problem generation in detail on the basis of the secondary classification, wherein,
cable manufacture is subdivided into: cable protection, cable damage, loosening of the marking sleeve and loosening of the rear accessory;
cable installations are subdivided into: cable trend, cable clearance, bending radius, cable length, cable looseness, connecting piece looseness and fixing piece damage;
the manufacture of the catheter is subdivided into: catheter protection, catheter damage, catheter bend radius/straight segment, catheter connector damage;
the conduit installation is subdivided into: catheter clearance, catheter tightness, catheter looseness, and fastener damage;
the surface fabrication is subdivided into: damage, rust/corrosion, paint quality, adhesive bonding quality, film quality, fouling;
the surface mounting is subdivided into: step difference, gap, quality of connecting piece and installation of finished product;
the insurance quality is subdivided into: loosening, reverse hitting, missing hitting, damage, irregular material;
the logo/reticle is subdivided into: error, missing, occlusion, non-normative;
the functionality/performance is subdivided into: the power can not be supplied, the function is not satisfied, and the performance is not satisfied.
5. The aircraft acceptance process-based delivery method of claim 1, wherein the delivery problem entry management module comprises:
the delivery problem input sub-module is used for carrying out structured input on the relevant information of the delivery problem according to the structured description rule and modifying and maintaining the data information;
the delivery problem list submodule is used for generating a delivery problem list of the single-frame airplane according to the input problems;
and the delivery problem query submodule is used for querying the relevant data information of the delivery problems according to the models, the batch frame times, the cabin spaces, the positions and the problem types.
6. The aircraft acceptance process-based delivery method of claim 1, wherein the delivery issue handling management module comprises:
the delivery problem handling submodule is used for realizing responsibility unit assignment, problem confirmation and reception and problem return-to-zero information feedback of delivery problem handling;
the delivery problem zeroing submodule is used for examining the fed back delivery problem treatment result and carrying out zeroing confirmation on the problem;
the disposal condition tracking and inquiring submodule is used for inquiring delivery problems according to the types, the batch frame times, the cabin positions, the problem types, the responsibility units and the disposal schemes and mastering disposal progress information;
and the delivery problem classification submodule is used for supporting the adjustment of the classification of the problems in each stage of the delivery problem treatment, dividing the problems more reasonably and filing the unified problems according to the classification.
7. The aircraft acceptance process-based delivery method of claim 1, wherein the delivery problem optimization management module comprises:
the optimization problem handling submodule is used for realizing responsibility unit assignment, problem confirmation and reception and problem return-to-zero information feedback of iterative optimization of a typical delivery problem;
the optimization problem zeroing submodule is used for reviewing the fed-back optimized handling result of the typical delivery problem and carrying out zeroing confirmation on the optimization problem;
and the optimization problem tracking query submodule is used for querying typical delivery problems needing optimization according to the models, the batch frame times, the cabin positions, the problem types, the responsibility units and the optimization schemes and mastering the optimization progress information.
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