CN112001699A - Affair service transaction application system based on government affair regional communication - Google Patents
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Abstract
The invention discloses a transaction application system based on government affair regional transaction, belonging to the technical field of government affair service information, wherein the application system comprises: the technology of the invention makes the regional limitation of the previous matters possible to transact the regional matters, effectively improves the efficiency of government affair transaction, practices the government affair idea of 'letting the data run more legs and the common people run less legs', really lets the common people feel the convenience brought by government affair reform, and simultaneously, the affair awarding and transacting in coordination further strengthens the communication and exchange between the regions and departments, and breaks through the original situation of isolated regions and blocking. The re-carding of the matters further optimizes the structures and handling flows of the matters, and plays a promoting role in establishing a convenient and beneficial government link.
Description
Technical Field
The invention relates to the technical field of government affair service informatization, and particularly provides a transaction application system based on government affair regional transaction, which can perform related transaction on cross-regional matters according to transaction of the matters.
Background
The government affair handling has been the core of the field of government affair service, and the government affair service has been changing focus. Since the proposal of the internet and the government affair service, the 'one-window acceptance and one-internet operation' is optimized continuously, but in the government affair service, the isolation of the regions is gradually exposed along with the continuous advance of the optimization. Along with the increasing convenience of the traffic mode, the mobility of people is increased, and the cross-region transaction becomes a new demand of common people gradually.
In order to deepen the reform of government affairs service continuously, improve the quality of the public affair handling service, provide service conveniently and efficiently, transfer the authority by adopting a government affair region handling mode, facilitate the people by using informatization and internet thinking, and transfer the authority of the matters by establishing a credit model based on the matters, thereby ensuring the cross-region handling of the matters.
Disclosure of Invention
The technical task of the present invention is to provide a transaction management system based on government affairs area management, aiming at the problems. Through the mode of assisting the handling, the business personnel are helped remotely to assist the handling, thereby realizing that the items can be handled in different places. And also provides powerful theoretical support for further deepening government reform of 'putting in charge'.
In order to achieve the purpose, the invention provides the following technical scheme:
a transaction application system based on government affair regional transaction, the application system comprises: standardized item model, item authorization application model, business handling circulation model, business scheduling and distributing center, wherein:
standardized item model: based on the requirement of the regional-to-item authorization application model for item handling, the items of the item handling are sorted according to the item list of the item handling, the application materials and the business forms of the items are subjected to standardized processing, the business handling is standardized to form a standardized item model, each item handling window is ensured to be identical, the difference and complexity of the receiving items are reduced, the learning cost of window personnel is reduced, and the item handling service can exert the efficiency in a short time;
transaction authorization application model: the system is responsible for issuing the business item templates, setting the handling authority and performing business handling according to the hall by the lower business handling system;
business handling circulation model: the authorization management system is responsible for handling the service after the authorization operation is completed, and based on the authorization basis, the service handling mode can be divided into an industry item handling mode and a regional item handling mode.
The service dispatching and distributing center: the system is responsible for distributing the received services to specific service attributions for handling, receiving link information and handling information fed back by each attribution for inquiring the progress of handling the parts.
The combed items in the standardized item model are divided into two main categories: the method comprises the following steps that business handling items and regional handling items are communicated, wherein the business handling items of the business handling items are linked and attached according to requirements by establishing corresponding item models; the regional business handling items are sent by the regional business department to carry out item standardization and carding, and the items are affiliated by each item unit.
The application system also comprises a business handling system and a regional business handling system, wherein the business scheduling and distributing center is responsible for distributing the business received by the business handling system to the regional business handling system of a specific business attribution place for handling, and receiving link information and handling information fed back by each regional business handling system for inquiring the progress of handling the parts;
the regional business transaction items are directly put into the business transaction system, the business transaction system carries out corresponding authorization configuration, department personnel carry out regional authorization on matters, can authorize different regions according to requirements and select the transactable authority; authorized departments need to pass the authorization items or refuse the operation party to realize service handling operation. The basis of the above operation is to carefully comb the items and clearly distinguish the industry items from the regional items. So that the subsequent operation can be completed.
The transaction authority of the business operation of the business transaction and circulation model comprises three business modes of registration, receiving and acceptance, wherein:
the registration mode needs to set a service auditing module, and after receiving office information at a transaction place, the service auditing module transmits the office information to a receiving hall transaction staff of a service auditing department for re-auditing related services, and the service can be pushed to a specific service transaction department for approval after the audit is passed;
the receiving mode needs to transmit relevant information to a service auditing department after receiving the office information at a transaction place, and the service auditing department accepts and approves the service; in the process, related materials need to be mailed to an examination and approval department for receiving places;
the acceptance mode only needs to carry out business acceptance at the receiving place and directly transmits the office information to the related examination and approval departments for handling.
The application system also comprises a standardized item essential point examination module which is used for carrying out service examination on service essential points related to allopatric items, so that the transacting personnel can conveniently and clearly check the data in the service transaction process, and the reference basis is provided for the transacting personnel.
The application system also comprises a standardized item example module which provides a viewable case for the transaction process, and business personnel view the business process by viewing the business example. The business handling personnel are copied to carry out business handling in the mode.
The application system also comprises a service knowledge base module which is used for providing consultation and inquiry for problems existing in the service handling process, solving the problems in operation and ensuring the smooth receiving operation.
The application system also comprises a remote video assistance module which is used for providing video assistance for business personnel in the business handling process so as to solve the problem which cannot be solved in the business handling process, performing the assistance handling of the business in a remote assistance mode, and simultaneously looking up video information during the business handling to solve related disputes in order to avoid disputes caused by the business handling.
The application system further comprises a peripheral auxiliary module which comprises a high-speed shooting instrument, a card reader and a template online printing device, so that the reading of the certificate, the input of the material and the electronic input of the transacted material in the service transaction process are realized, the input work of window personnel is reduced, and the accuracy of information input is improved.
The application system further comprises a service display model, which specifically comprises:
1) the data overview model is used for displaying all information of the business handling data and displaying business information generated in the business handling process so as to facilitate the check of the whole business and realize the scheduling of the business in such a way;
2) the hall transaction display module is used for displaying the service transaction conditions of each hall according to the general profiles of the transaction halls, so that a manager can conveniently observe the sources and the flow directions of the office quantity and predict the trend of the office and the decision of the next step according to the corresponding transaction quantity;
3) and the data overview display module is responsible for summary statistics of the overall service data of the system and is convenient for finding out a hot spot condition of the relevant dimension service data volume.
Compared with the prior art, the transaction application system based on government affair regional transaction has the following outstanding beneficial effects:
1. cross-regional authorization for transactions is supported.
The transactable items in each region can be divided into transaction item types according to specific transaction regions, the transactable items in all provinces can be defined as transaction items, and all transactable units in the region are authorized; the items which can be handled by partial areas are divided into area handling items, and an authorization mechanism is set.
2. And cross-region interaction and interconnection are supported.
By adopting a question-answering mode, corresponding questions are asked for the matters with problems, and personnel of related units can analyze and answer the contradictions between the matters and the problems; in addition, the video interaction function is provided for window business personnel, and the business personnel can initiate real-time video assistance to request relevant business departments to guide problems in the item receiving process.
3. The business item official and the map are communicated, and the item information is clear at a glance.
According to the requirements of item combing and item authorization, the items combed by the item system are displayed in a relevant way according to industries and regions, so that a user can conveniently know the distribution condition of the items and know the item details of the whole region; the authorization relation of the items is further clarified through the map, and the user is clearer due to the graphical display.
4. The configuration and the application are flexible.
And flexible dynamic template configuration is adopted, so that the user can conveniently and individually customize different service receipts according to the service requirements of the user, and multiple possibilities are provided for the user. And dynamic service data are automatically analyzed, and user information is fed back to the receipt in real time and efficiently.
The technology of the invention enables the prior regional limited matters to be transacted across regions, effectively improves the efficiency of government affairs transacting, practices the government affair idea of 'allowing data to run more legs and allowing common people to run less legs', really allows common people to feel the convenience brought by government change, simultaneously gives credit for transacting in coordination, further strengthens the communication between regions and departments, and breaks through the situation of original isolated regions and blocking. The re-carding of the matters further optimizes the structures and handling flows of the matters, and plays a promoting role in establishing a convenient and beneficial government link.
Drawings
FIG. 1 is a flow chart of the invention for business transaction.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings and examples.
A transaction application system based on affairs of government affairs regional transaction, the implementation of the application system comprises the following contents:
1. the method comprises the following steps of (1) item standardized combing, wherein the items are combed according to items which are dealt with by a dealing item list based on the requirement of a region for dealing with the items, and the combing of the items is divided into two categories according to business needs: business and regional business issues. Corresponding item models are required to be established for the business handling items of the industry, and business association and attachment are carried out on the specific item handling items according to requirements. The regional business handling items are sent by the regional business department to carry out item standardization and carding, and the items are affiliated by each item unit.
In the item standardization process, the application material and the business form of the item are required to be subjected to standardized processing, business handling is standardized, the condition that all the business handling windows see the same items is guaranteed, the receiving difference and complexity are reduced, the learning cost of window personnel is reduced, and the business handling service can exert efficiency in a short time.
2. And the transaction authorization application model is realized, after the transaction standardization is finished, a transaction item template is issued by a service department, a transaction authority is set, the transaction system is put down for performing service transaction according to a hall, and the authorized hall has the right to refuse to receive the transaction of the transaction. Regional matters are directly transferred to the business handling system, the business handling system carries out corresponding authorization configuration, and department personnel carry out regional authorization on the matters, can authorize different regions according to requirements and select the authorization which can be handled; authorized departments need to pass the authorization items or refuse the operation party to realize service handling operation. The basis of the above operation is to carefully comb the items and clearly distinguish the industry items from the regional items. So that the subsequent operation can be completed.
3. Business handling transfer model implementation
As shown in fig. 1, after the authorization operation is completed, a transaction operation needs to be performed on the service. Based on the basis of authorization, the business transaction modes can be divided into an industry transaction mode and a regional transaction mode. The handling authority is set to be three service modes of registration, receiving and acceptance:
1) the registration mode needs to set a service auditing module, and after receiving office information at a transaction place, the service auditing module transmits the office information to a receiving hall transaction staff of a service auditing department to perform re-auditing of related services, and the service can be pushed to a specific service transaction department to be approved after the auditing is passed.
2) The receiving mode needs no setting of a business auditing module, and only needs to transmit relevant information to a business auditing department after receiving office information at a transaction place, and the business auditing department accepts and approves the business. The recipient needs to mail the relevant materials to the approval department in the process.
3) The acceptance mode does not need to set a business auditing module or a business acceptance module, only needs to carry out business acceptance at the receiving place, and directly transmits the office information to a related examination and approval department for handling.
4. Unified traffic scheduling distribution
The business handling system needs to distribute the business received by the business handling system to a specific business attribution for handling, and needs to establish a dispatching and distributing center based on the business. The dispatching and distributing center is responsible for distributing the services generated by the handling system to service handling systems in various places for handling, and meanwhile, receiving link information and handling information fed back by the service handling systems for inquiring the progress of handling the parts by the handling system.
5. Unified material mailing distribution
The system is communicated with a remote receiving system, the received paper materials need to be mailed to the affiliated places for examination, filing and filing, a uniform logistics mailing and distribution center needs to be equipped, and a material distribution center based on business is established and is responsible for mailing the applied paper materials to the specific business affiliated places. The mailing center supports query tracking of mail progress.
6. Auxiliary module function implementation
In the process of transaction, the condition that the transaction process cannot be known exists in the process of transaction of the remote transaction, and in order to solve the problem, the following auxiliary function modules are set.
1) Standardized item point review module
Through the module, the business examination and check of the relevant business key points of the remote items can be realized, so that the transacting personnel can conveniently and well check in the business transaction process, and the reference basis is provided for the transacting personnel.
2) Standardized event instance module
Through the module, business personnel can check the cases of the transaction process of the transaction items, and the business personnel can check the business process by checking the business example. The business handling personnel are copied to carry out business handling in the mode.
3) Unified business knowledge base module
Through the module, business personnel can consult and inquire problems in handling the work, solve the problems of the business personnel and ensure smooth receiving operation.
4) Remote video assistance module
Through the module, business personnel can solve the problem which cannot be solved in the business handling process by initiating a video assistance mode in the business handling process, and conduct business assistance handling in a remote assistance mode. Meanwhile, in order to avoid disputes caused by service handling, video information during service handling can be consulted to solve related disputes.
5) Intelligent peripheral assist
In the business handling process, reading of the certificate, material entering and electronic entering of the handled material are achieved by accessing the corresponding high-speed photographing instrument, the card reader and the template online printer, entering work of window personnel is reduced, and meanwhile accuracy of information entering is improved.
7. Business presentation model implementation
After the business is completed, the business data is required to be displayed so as to facilitate the overall scheduling and layout of the system operation for the manager, and the business data is displayed through the following modules:
1) the data overview model is responsible for displaying all information of the business handling data and displaying business information generated in the business handling process so as to conveniently check the whole business and conveniently realize the scheduling of the business in the mode.
2) The hall transaction display module displays the service transaction conditions of each hall according to the general profiles of the transaction halls, is convenient for a manager to observe the source and the flow direction of the transaction amount, and predicts the trend of the transaction amount and the decision of the next step according to the corresponding transaction amount.
3) And the data overview display module is responsible for summary statistics of the overall service data of the system and is convenient for finding out a hot spot condition of the relevant dimension service data volume.
The above-described embodiments are merely preferred embodiments of the present invention, and general changes and substitutions by those skilled in the art within the technical scope of the present invention are included in the protection scope of the present invention.
Claims (10)
1. A transaction application system based on government affairs regional transaction is characterized in that the application system comprises: standardized item model, item authorization application model, business handling circulation model, business scheduling and distributing center, wherein:
standardized item model: based on the requirement of the regional-to-item authorization application model for item handling, the items are sorted according to the items handled by the item handling list, the application materials and the business forms of the items are subjected to standardized processing, and the business handling is standardized to form a standardized item model;
transaction authorization application model: the system is responsible for issuing a business item template and setting a business authority;
business handling circulation model: the system is responsible for handling the service after the authorization operation is finished, and the service handling mode is divided into an industry item handling mode and a regional item handling mode based on the authorization basis;
the service dispatching and distributing center: the system is responsible for distributing the received services to specific service attributions for handling, receiving link information and handling information fed back by each attribution for inquiring the progress of handling the parts.
2. The system of claim 1, wherein the items combed in the standardized item model are divided into two categories: the method comprises the following steps that business handling items and regional handling items are communicated, wherein the business handling items of the business handling items are linked and attached according to requirements by establishing corresponding item models; the regional business handling items are sent by the regional business department to carry out item standardization and carding, and the items are affiliated by each item unit.
3. The affair service application system based on government affair regional office according to claim 2, wherein the application system further comprises a service office system and a regional service office system, the service scheduling and distributing center is responsible for distributing the services received by the service office system to the regional service office system of a specific service home for office, receiving link information and transaction information fed back by each regional service office system, and querying the progress of office;
and directly putting the regional business transaction items into the business transaction system, and performing corresponding authorization configuration by the business transaction system.
4. The system of claim 1, wherein the transaction authority of the business operation of the business transaction flow model includes three business modes, namely registration, receiving and acceptance, wherein:
the registration mode is that after receiving office information at a transaction place, the registration mode is set with a service auditing module, and the office information is transmitted to a receiving hall transactor of a service auditing department for re-auditing related services, and the services can be pushed to a specific service transaction department for approval after the audit is passed;
after receiving the office information at the office, the receiving mode transmits the relevant information to a service auditing department, and the service auditing department accepts and approves the service;
the acceptance mode is used for carrying out business acceptance at the receiving place and directly transmitting the office information to the related examination and approval departments for handling.
5. The system according to claim 1, further comprising a standardized transaction key point review module for conducting a transaction review on transaction key points related to allopatric transactions and providing references for transactants.
6. The system of claim 1, further comprising a standardized case model module for providing viewable cases of transaction processes.
7. The system according to claim 1, wherein the system further comprises a business knowledge base module for providing consultation and inquiry for problems existing in the business handling process.
8. The system according to claim 1, wherein the system further comprises a remote video assistance module for providing video assistance to business personnel during business transaction.
9. The system according to claim 1, wherein the system further comprises peripheral auxiliary modules including a high-speed scanner, a card reader and a template on-line printing device.
10. The system according to claim 1, wherein the application system further comprises a business display model, and specifically comprises:
1) the data overview model is responsible for displaying all information of the business handling data;
2) the hall handling display module is used for displaying the service handling conditions of each hall according to the general profiles of the hall handling;
3) and the data overview display module is responsible for summary statistics of the overall service data of the system.
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Application publication date: 20201127 |